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General Rental

St. Cloud , MN

LOCATION

2620 First Street North
St. Cloud, MN 56303 US

PHONE

320-251-6320

WEBSITE

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Rentals & Photobooths

REVIEWS

3.5
out of 5.0
3.5/5.0
3.5/5.0
3.4/5.0
3.8/5.0
3.4/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
THIS WAS GENERAL RENTAL IN MONTICELLO, OWNED BY THE SAME PEOPLE AS IN ST. CLOUD!

Horrible customer service from KEVIN and cheap junky rental items, and 6 HOURS LATE. We ordered tables, a tent, and other misc. items for our wedding. They said they could not set up the tent ( over 900$ for tent ) because of the position of it. My wife had specifically told MELISSA where the tent would be set up and the positioning of it and she said that would be fine. They sent the guys out to our house without the proper weights. They were 6 hours late. We had to cancel our rehearsal dinner the night before the wedding because they were so late. I spoke with KEVIN on the phone about the tent, he offered NO help to try and find a solution. He raised his voice and was yelling over the phone about how they couldn't do ANYTHING to help us and its not their fault they were so late. I asked to speak with the owner, he said no, and I could hear the owner telling KEVIN what to say.

I felt VERY disrespected and upset about the whole thing. So they didn't even take the tent out of the truck and they said I could only get a 50% re-fund, and they offered NO HELP OR SOLUTION.

This was a month ago and we have yet to get a re-fund. They have no contacted us or responded to our inquiries about the re-fund.

The plants and arch that were delivered were held together with clear tape and green electrical wire. These items were complete garbage.

Me, my wife, and my family have never felt so disrespected from ANY company ever.

The guys who delivered the stuff were nice, and made it very clear what they thought about KEVIN and the owner. They said they ALWAYS do this type of thing to rip off the customer and make extra money!!!!
THIS WAS GENERAL RENTAL IN MONTICELLO, OWNED BY THE SAME PEOPLE AS IN ST. CLOUD!

Horrible customer service from Read more...
THIS WAS GENERAL RENTAL IN MONTICELLO, OWNED BY THE SAME PEOPLE AS IN ST. CLOUD!

Horrible customer service from KEVIN and cheap junky rental items, and 6 HOURS LATE. We ordered tables, a tent, and other misc. items for our wedding. They said they could not set up the tent ( over 900$ for tent ) because of the position of it. My wife had specifically told MELISSA where the tent would be set up and the positioning of it and she said that would be fine. They sent the guys out to our house without the proper weights. They were 6 hours late. We had to cancel our rehearsal dinner the night before the wedding because they were so late. I spoke with KEVIN on the phone about the tent, he offered NO help to try and find a solution. He raised his voice and was yelling over the phone about how they couldn't do ANYTHING to help us and its not their fault they were so late. I asked to speak with the owner, he said no, and I could hear the owner telling KEVIN what to say.

I felt VERY disrespected and upset about the whole thing. So they didn't even take the tent out of the truck and they said I could only get a 50% re-fund, and they offered NO HELP OR SOLUTION.

This was a month ago and we have yet to get a re-fund. They have no contacted us or responded to our inquiries about the re-fund.

The plants and arch that were delivered were held together with clear tape and green electrical wire. These items were complete garbage.

Me, my wife, and my family have never felt so disrespected from ANY company ever.

The guys who delivered the stuff were nice, and made it very clear what they thought about KEVIN and the owner. They said they ALWAYS do this type of thing to rip off the customer and make extra money!!!! Read less
Services Used: Lighting & Decor, Rentals & Photobooths
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M.P. Mondloch
Wedding:
6/25/2011
5.0/5.0
They were very receptive and helpful. Plus, the cost was well within my budget for the items I was requesting. They did a great job setting up the draping.
They were very receptive and helpful. Plus, the cost was well within my budget for the items I was requesting. They did a Read more...
They were very receptive and helpful. Plus, the cost was well within my budget for the items I was requesting. They did a great job setting up the draping. Read less
Services Used: Rentals & Photobooths
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sassy-frassy-lassie
Wedding:
9/13/2008
4.4/5.0
We had an outdoor wedding and rented a free-standing hexagon tent. It was perfect for our reception, and all the other rentals worked out nicely. All in all a great and smooth transaction. I would rent from them again - in particular that tent. It was awesome.
We had an outdoor wedding and rented a free-standing hexagon tent. It was perfect for our reception, and all the other Read more...
We had an outdoor wedding and rented a free-standing hexagon tent. It was perfect for our reception, and all the other rentals worked out nicely. All in all a great and smooth transaction. I would rent from them again - in particular that tent. It was awesome. Read less
Services Used: Rentals & Photobooths
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princessangeleyez
Wedding:
8/1/2008
3.4/5.0
They put up the tent....we did the rest, from setting up and organizing tables and chairs to assembling the wedding arch....
They put up the tent....we did the rest, from setting up and organizing tables and chairs to assembling the wedding Read more...
They put up the tent....we did the rest, from setting up and organizing tables and chairs to assembling the wedding arch.... Read less
Services Used: Rentals & Photobooths
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Seal
Wedding:
8/26/2006
3.6/5.0
We got a few things from them. They were the cheapest in town.
We got a few things from them. They were the cheapest in town.
We got a few things from them. They were the cheapest in town. Read less
Services Used: Rentals & Photobooths
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Leah
Wedding:
7/22/2006
4.2/5.0
We got everything through General Rental (linens, tent, chairs,vases, etc.) and they were great! We could change our order whenever we wanted and they were much more reasonable than other rental companies in the area.
We got everything through General Rental (linens, tent, chairs,vases, etc.) and they were great! We could change our order Read more...
We got everything through General Rental (linens, tent, chairs,vases, etc.) and they were great! We could change our order whenever we wanted and they were much more reasonable than other rental companies in the area. Read less
Services Used: Rentals & Photobooths
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