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Gene's Limousine Service

Federalsburg , MD

LOCATION

Federalsburg, MD 21632 US

PHONE

410-885-4534

WEBSITE

View website
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ABOUT US

Congratulations on your upcoming wedding! We look forward to assisting you with your transportation needs. Gene's Limousine Service has been in business since 1986 starting out with just... Read more
Congratulations on your upcoming wedding! We look forward to assisting you with your transportation needs. Gene's Limousine Service has been in business since 1986 starting out with just one limo. We now have a fleet of over 20 vehicles, including sedans, limousine's, shuttle buses and the Charter buses. We are a family operated business and treat our clients like family.

The staff at Gene's are here to help with the planning process with your transportation needs. Weather it be limousines or shuttle service for guests. Our drivers are punctual, attentive, and courteous. It is their job as professionals to make sure that you and your guests have a stress free ride and are comfortable. Read less
Transportation

REVIEWS

3.8
out of 5.0
3.7/5.0
3.7/5.0
3.8/5.0
4.0/5.0
3.7/5.0
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Chanelle
Wedding:
9/26/2015
0.8/5.0
This vendor is still giving me problems! I hired this vendor months before my wedding and explained to the vendor that it was important they were punctual due to my wedding and other vendors. Due to the increase of guests I added an additional shuttle for my ceremony and everything seemed okay at first. I would always talk to different people who seemed as though they were aware of the business but they often confused my wedding date with others which made me nervous at first, but as I conducted business with them and made payments I felt they would be professional. First issue was they were late, only one shuttle showed up 30 minutes and the other shuttle showed up 90 minutes making my wedding ceremony delayed! While the drivers were apologetic, they didn't make up for the delay and the repercussions of the delay (which lead to me having to shell out more money to other vendors sense they made me late). The next issue that after contacting the vendor for well over 3 weeks now, no owner or manager has returned our calls. The next step is reporting this business to the BBB. Please beware of this vendor, they are not professional and they definitely do not deserve your business.
This vendor is still giving me problems! I hired this vendor months before my wedding and explained to the vendor that it Read more...
This vendor is still giving me problems! I hired this vendor months before my wedding and explained to the vendor that it was important they were punctual due to my wedding and other vendors. Due to the increase of guests I added an additional shuttle for my ceremony and everything seemed okay at first. I would always talk to different people who seemed as though they were aware of the business but they often confused my wedding date with others which made me nervous at first, but as I conducted business with them and made payments I felt they would be professional. First issue was they were late, only one shuttle showed up 30 minutes and the other shuttle showed up 90 minutes making my wedding ceremony delayed! While the drivers were apologetic, they didn't make up for the delay and the repercussions of the delay (which lead to me having to shell out more money to other vendors sense they made me late). The next issue that after contacting the vendor for well over 3 weeks now, no owner or manager has returned our calls. The next step is reporting this business to the BBB. Please beware of this vendor, they are not professional and they definitely do not deserve your business. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
1.3/5.0
I would be very careful about using Gene's Limousine Service. On the evening of my daughter's wedding in Easton, Maryland, one of the drivers arrived at the venue, entered the wedding tent and demanded "Give me some F***king food". I paid Gene's to make one final pickup at 1 a.m. to take my guests back to hotels at the conclusion of the after party. Gene's never showed up at 1 a.m. and I had a large group of guests sitting on the front steps of the venue. It was VERY embarrassing to me as the host. I would have to characterize Gene's as highly unreliable and unprofessional.
I would be very careful about using Gene's Limousine Service. On the evening of my daughter's wedding in Easton, Maryland, Read more...
I would be very careful about using Gene's Limousine Service. On the evening of my daughter's wedding in Easton, Maryland, one of the drivers arrived at the venue, entered the wedding tent and demanded "Give me some F***king food". I paid Gene's to make one final pickup at 1 a.m. to take my guests back to hotels at the conclusion of the after party. Gene's never showed up at 1 a.m. and I had a large group of guests sitting on the front steps of the venue. It was VERY embarrassing to me as the host. I would have to characterize Gene's as highly unreliable and unprofessional. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.4/5.0
DO NOT USE THIS COMPANY!
We paid for two 56-passenger buses. On the day of our wedding, they didn’t have both buses available and substituted one with a 35-passenger. Even though we had reached out to confirm everything was set, they NEVER mentioned the change. Apparently paying for a particular size vehicle doesn’t guarantee you’re going to get it. And no, they didn’t refund us for the price difference either.
When my limo pulled up to the reception behind the first bus (the last-minute substitute), I was horrified to see some of our guests appeared visibly ill. They reported there was no air conditioning for the 30-minute ride, and the elderly bus operator was driving like a maniac. He was also continuously on his cell phone, and at one point even drove off the road. Between the heat, motion sickness, and fear for their safety, our guests were traumatized by their experience.
The second bus didn't even show up to the reception until after the cocktail hour was over. The driver had not planned the route, got lost, and was an hour and a half late! This is despite the company telling us they did a dry run of the route. Pure lies. We wasted a lot of money having 1/3 of our guests completely miss the cocktail hour, and obviously they were very disappointed to miss such a significant portion of the evening as well.
We reported these issues to the owner, Howard Mullins, but he was unresponsive to numerous calls and e-mails. When I eventually filed a complaint with the BBB, he tried to wiggle his way out of it by claiming they had changed ownership to a company called Executive Transportation back in 2014. Well my wedding was in mid-2015 and ALL invoices and correspondence were still under the name/logo of Gene's Limousine. They are deceiving the public by operating under a name that is no longer a valid legal entity. The BBB rep explained this was a loophole to get out of accepting any responsibility. ZERO INTEGRITY.
DO NOT USE THIS COMPANY!
We paid for two 56-passenger buses. On the day of our wedding, they didn’t have both buses Read more...
DO NOT USE THIS COMPANY!
We paid for two 56-passenger buses. On the day of our wedding, they didn’t have both buses available and substituted one with a 35-passenger. Even though we had reached out to confirm everything was set, they NEVER mentioned the change. Apparently paying for a particular size vehicle doesn’t guarantee you’re going to get it. And no, they didn’t refund us for the price difference either.
When my limo pulled up to the reception behind the first bus (the last-minute substitute), I was horrified to see some of our guests appeared visibly ill. They reported there was no air conditioning for the 30-minute ride, and the elderly bus operator was driving like a maniac. He was also continuously on his cell phone, and at one point even drove off the road. Between the heat, motion sickness, and fear for their safety, our guests were traumatized by their experience.
The second bus didn't even show up to the reception until after the cocktail hour was over. The driver had not planned the route, got lost, and was an hour and a half late! This is despite the company telling us they did a dry run of the route. Pure lies. We wasted a lot of money having 1/3 of our guests completely miss the cocktail hour, and obviously they were very disappointed to miss such a significant portion of the evening as well.
We reported these issues to the owner, Howard Mullins, but he was unresponsive to numerous calls and e-mails. When I eventually filed a complaint with the BBB, he tried to wiggle his way out of it by claiming they had changed ownership to a company called Executive Transportation back in 2014. Well my wedding was in mid-2015 and ALL invoices and correspondence were still under the name/logo of Gene's Limousine. They are deceiving the public by operating under a name that is no longer a valid legal entity. The BBB rep explained this was a loophole to get out of accepting any responsibility. ZERO INTEGRITY. Read less
Services Used: Transportation
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Brittany
Wedding:
4/20/2013
5.0/5.0
Very cooperative with my needs and timing, Limo driver very nice
Very cooperative with my needs and timing, Limo driver very nice
Very cooperative with my needs and timing, Limo driver very nice Read less
Services Used: Transportation
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Damika
Wedding:
10/6/2012
4.5/5.0
My friends and family have used Gene's limo in the past so I knew what to expect. Great service as always.
My friends and family have used Gene's limo in the past so I knew what to expect. Great service as always.
My friends and family have used Gene's limo in the past so I knew what to expect. Great service as always. Read less
Services Used: Transportation
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Jen
Wedding:
10/6/2012
4.4/5.0
I would recommend this company for transportation for your wedding, however we did have a problem getting all of our guests to the venue on time. The shuttle driver skipped one of our hotels in the earlier runs, causing the later shuttles to become full too quickly. However, the driver redeemed himself at the end of the evening driving some very loud and happy people back to the hotels. The company was extremely nice in dealing with the problem early in the wedding however, it did put the entire ceremony behind. The company was extremely responsive and helpful when setting up the contract so overall I would recommend.
I would recommend this company for transportation for your wedding, however we did have a problem getting all of our Read more...
I would recommend this company for transportation for your wedding, however we did have a problem getting all of our guests to the venue on time. The shuttle driver skipped one of our hotels in the earlier runs, causing the later shuttles to become full too quickly. However, the driver redeemed himself at the end of the evening driving some very loud and happy people back to the hotels. The company was extremely nice in dealing with the problem early in the wedding however, it did put the entire ceremony behind. The company was extremely responsive and helpful when setting up the contract so overall I would recommend. Read less
Services Used: Transportation
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Anonymous
Wedding:
6/24/2012
5.0/5.0
Gene's was great. They were on time and easy to work with.
Gene's was great. They were on time and easy to work with.
Gene's was great. They were on time and easy to work with. Read less
Services Used: Transportation
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Ms. Tai
Wedding:
10/22/2011
5.0/5.0
Top notch company and drivers. Very polite and attentive. The quality of the limousines are very nice.
Top notch company and drivers. Very polite and attentive. The quality of the limousines are very nice.
Top notch company and drivers. Very polite and attentive. The quality of the limousines are very nice. Read less
Services Used: Transportation
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sailingnurseMD
Wedding:
9/24/2011
5.0/5.0
My husband and I were very pleased with Gene's Limos! We rented a shuttle bus to transport wedding guests from Kent Narrows (Best Western) to Matapeake Beach State Park where our wedding ceremony and reception took place. They gave us a complimentary upgrade to a tricked out party shuttle, which the guests really got a kick out of! The driver was professional and courteous to all of the guests and we really appreciated that!
My husband and I were very pleased with Gene's Limos! We rented a shuttle bus to transport wedding guests from Kent Read more...
My husband and I were very pleased with Gene's Limos! We rented a shuttle bus to transport wedding guests from Kent Narrows (Best Western) to Matapeake Beach State Park where our wedding ceremony and reception took place. They gave us a complimentary upgrade to a tricked out party shuttle, which the guests really got a kick out of! The driver was professional and courteous to all of the guests and we really appreciated that! Read less
Services Used: Transportation
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smartinez
Wedding:
6/25/2011
5.0/5.0
Our wedding venue works with Gene's Limousine to provide one free wedding shuttle to all weddings. Naturally, when we wanted to add shuttles to our wedding we worked through Gene's as well. We also used Gene's to provide a car service to the wedding weekend for my maternal grandparents (6 hours round trip). They were very helpful in setting-up the services and very responsive.

Gene's team was great. They were on time, professional and SUPER fun during the later portion of the night as the shuttles took all of our guests to our After-Party. They ensured that everyone got to all of the wedding festivities safe and on time. What more could a bride ask for?
Our wedding venue works with Gene's Limousine to provide one free wedding shuttle to all weddings. Naturally, when we Read more...
Our wedding venue works with Gene's Limousine to provide one free wedding shuttle to all weddings. Naturally, when we wanted to add shuttles to our wedding we worked through Gene's as well. We also used Gene's to provide a car service to the wedding weekend for my maternal grandparents (6 hours round trip). They were very helpful in setting-up the services and very responsive.

Gene's team was great. They were on time, professional and SUPER fun during the later portion of the night as the shuttles took all of our guests to our After-Party. They ensured that everyone got to all of the wedding festivities safe and on time. What more could a bride ask for? Read less
Services Used: Transportation
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