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Germaine's Fashion & Bridal

Lake Geneva , WI

LOCATION

Lake Geneva, WI US

WEBSITE

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Dress & Attire

REVIEWS

3.4
out of 5.0
3.3/5.0
3.3/5.0
3.3/5.0
3.5/5.0
3.5/5.0
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Kayla
Wedding:
5/14/2016
1.5/5.0
Please do me a favor brides. Don't be fooled. It really isn't worth the stress. We had an amazing experience the first time we went there because obviously they wanted our money. Yet when we went back to get fitted. They were absolute witches. 3 out of 5 dresses were two sizes to big for my girls and when we told them or concerns they brushed it off like it was nothing. They even went and told one of my girls that she was too fat for the stock dress even though that was a size smaller and made her cry. She's a size 6 and they ordered her a size 14...you do the math. The girls took there dresses to find there own seamstresses and 2 out of 5 were told they could of gotten at least 2 sizes smaller. I'm extremely upset with this. I FEEL HORRIBLE THAT MY GIRLS HAVE TO SPEND MORE IN ALTERATIONS THEN THE DRESS COSTED TO BEGIN WITH. Please I don't want any other bride to feel like this. Pay the extra money and go somewhere else.
Please do me a favor brides. Don't be fooled. It really isn't worth the stress. We had an amazing experience the first Read more...
Please do me a favor brides. Don't be fooled. It really isn't worth the stress. We had an amazing experience the first time we went there because obviously they wanted our money. Yet when we went back to get fitted. They were absolute witches. 3 out of 5 dresses were two sizes to big for my girls and when we told them or concerns they brushed it off like it was nothing. They even went and told one of my girls that she was too fat for the stock dress even though that was a size smaller and made her cry. She's a size 6 and they ordered her a size 14...you do the math. The girls took there dresses to find there own seamstresses and 2 out of 5 were told they could of gotten at least 2 sizes smaller. I'm extremely upset with this. I FEEL HORRIBLE THAT MY GIRLS HAVE TO SPEND MORE IN ALTERATIONS THEN THE DRESS COSTED TO BEGIN WITH. Please I don't want any other bride to feel like this. Pay the extra money and go somewhere else. Read less
Services Used: Dress & Attire
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Irene
Wedding:
11/1/2015
5.0/5.0
Only store who could get my dress in time and maids, moms. Attention outstanding lots of perks for buying dresses there. Alteration inexpensive because no money goes to Germaine's. Tux care and prices unbeatable.
Only store who could get my dress in time and maids, moms. Attention outstanding lots of perks for buying dresses there. Read more...
Only store who could get my dress in time and maids, moms. Attention outstanding lots of perks for buying dresses there. Alteration inexpensive because no money goes to Germaine's. Tux care and prices unbeatable. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.1/5.0
If you have to get a dress altered, do not go here to have it done. I brought in a bridesmaids dress to have taken in and hemmed. They were able to take me as a walk in which was great but she had me put the dress on and instead of pinning the dress, she cut it while I was still in it. They gave me a date to come pick up the dress but it was on my way out and I admit I forgot to write it down. I got no reminder call and ended up missing the appointment. The seamstress called three hours after my appointment telling me she was waiting for me. I had other plans and was unable to come in. I apologized profusely and scheduled a new appointment. When I came in for my new appointment she was so rude the entire appointment even after I continuously apologized. When I put on my dress, it was so tight she could barely zip it up. Her excuse for my dress being so tight was that she knew I didn't want it to fall off so she made it tighter that she measured. I am a size 2 and know for a fact I didn't gain a pound during the time between the fitting and when I picked my dress up. During the wedding my dress was so tight I had to leave multiple times to unzip my dress so that I could breathe. Also, be warned that she charges an additional $20 for the missed appointment. Do yourself a favor and do not get your dress altered here.
If you have to get a dress altered, do not go here to have it done. I brought in a bridesmaids dress to have taken in and Read more...
If you have to get a dress altered, do not go here to have it done. I brought in a bridesmaids dress to have taken in and hemmed. They were able to take me as a walk in which was great but she had me put the dress on and instead of pinning the dress, she cut it while I was still in it. They gave me a date to come pick up the dress but it was on my way out and I admit I forgot to write it down. I got no reminder call and ended up missing the appointment. The seamstress called three hours after my appointment telling me she was waiting for me. I had other plans and was unable to come in. I apologized profusely and scheduled a new appointment. When I came in for my new appointment she was so rude the entire appointment even after I continuously apologized. When I put on my dress, it was so tight she could barely zip it up. Her excuse for my dress being so tight was that she knew I didn't want it to fall off so she made it tighter that she measured. I am a size 2 and know for a fact I didn't gain a pound during the time between the fitting and when I picked my dress up. During the wedding my dress was so tight I had to leave multiple times to unzip my dress so that I could breathe. Also, be warned that she charges an additional $20 for the missed appointment. Do yourself a favor and do not get your dress altered here. Read less
Services Used: Dress & Attire
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Morgan
Wedding:
10/3/2015
3.0/5.0
I ordered my wedding dress from this vendor in January and was told that my Maggie Sottero dress would arrive in June/July (6 months). After not hearing from them, I gave them a call. They could not find me in their computer system so she grabbed the manager. I was informed that who ever told me 6 months was wrong and that it usually takes 10 months and my dress would not be arriving until early to late September. I let her know that that didn't work for me. I mean, I got married on the 3rd of October! Long story short, she "did me a favor" and waived the express shipping fee and gave me $150 towards a head piece/veil. I ended up getting my dress on time and the alterations and my bustle were perfect.
I ordered my wedding dress from this vendor in January and was told that my Maggie Sottero dress would arrive in June/July Read more...
I ordered my wedding dress from this vendor in January and was told that my Maggie Sottero dress would arrive in June/July (6 months). After not hearing from them, I gave them a call. They could not find me in their computer system so she grabbed the manager. I was informed that who ever told me 6 months was wrong and that it usually takes 10 months and my dress would not be arriving until early to late September. I let her know that that didn't work for me. I mean, I got married on the 3rd of October! Long story short, she "did me a favor" and waived the express shipping fee and gave me $150 towards a head piece/veil. I ended up getting my dress on time and the alterations and my bustle were perfect. Read less
Services Used: Dress & Attire
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Annaliese
Wedding:
8/1/2015
1.0/5.0
My sisters wedding is tomorrow and I'm the MOH. Our dresses are three different style but the same color. We have had nothing but trouble with Germaine's. She neglected to tell us the brand of dress we ordered is going out of business and all of our dresses ( 7 in wedding party) had to be altered multiple times. The company Jordan sells crap dresses. She measures everyone too big so people can get alterations there (for more money), the store is small and unorganized, and the customer service is horrible. This bridal shop is so bad don't go here.
My sisters wedding is tomorrow and I'm the MOH. Our dresses are three different style but the same color. We have had Read more...
My sisters wedding is tomorrow and I'm the MOH. Our dresses are three different style but the same color. We have had nothing but trouble with Germaine's. She neglected to tell us the brand of dress we ordered is going out of business and all of our dresses ( 7 in wedding party) had to be altered multiple times. The company Jordan sells crap dresses. She measures everyone too big so people can get alterations there (for more money), the store is small and unorganized, and the customer service is horrible. This bridal shop is so bad don't go here. Read less
Services Used: Dress & Attire
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Terri
Wedding:
10/25/2014
5.0/5.0
I cannot say enough about this bridal shop. The prices were better then the 6 other shops that I went to in my area. The customer service was wonderful! Germaine really makes you feel welcome and goes above and beyond as does her whole staff. I walked in there 4 days before my sons wedding, picked out a dress and had to have it altered. It was way to small for me. The seamstress had it done in plenty of time! I would highly recommend this shop to anyone.
I cannot say enough about this bridal shop. The prices were better then the 6 other shops that I went to in my area. The Read more...
I cannot say enough about this bridal shop. The prices were better then the 6 other shops that I went to in my area. The customer service was wonderful! Germaine really makes you feel welcome and goes above and beyond as does her whole staff. I walked in there 4 days before my sons wedding, picked out a dress and had to have it altered. It was way to small for me. The seamstress had it done in plenty of time! I would highly recommend this shop to anyone. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.9/5.0
Warning, stay away from Germaines. I have had nothing but problems and stress.
Warning, stay away from Germaines. I have had nothing but problems and stress.
Warning, stay away from Germaines. I have had nothing but problems and stress. Read less
Services Used: Dress & Attire
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Linda
Wedding:
10/26/2013
5.0/5.0
My son and his fiancee planned their wedding in July for the end of Oct(same year!)we went to Germaine's Bridal and were amazed at the selection, helpfulness as far as styles that flattered us, knowledge of the timing of orders so we would not be disappointed.
We strongly advise anyone planning a wedding to go to the store and talk to them. They know what they are doing and the prices are great. The follow up after the orders is good too!
This was our third wedding so we had experience with other places. Highly recommend!
My son and his fiancee planned their wedding in July for the end of Oct(same year!)we went to Germaine's Bridal and were Read more...
My son and his fiancee planned their wedding in July for the end of Oct(same year!)we went to Germaine's Bridal and were amazed at the selection, helpfulness as far as styles that flattered us, knowledge of the timing of orders so we would not be disappointed.
We strongly advise anyone planning a wedding to go to the store and talk to them. They know what they are doing and the prices are great. The follow up after the orders is good too!
This was our third wedding so we had experience with other places. Highly recommend! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.1/5.0
I WOULD NOT SEND ANYONE TO THIS STORE!!
My dress and fittings
When I scheduled my first fitting I left a message with all the appointment info I could with one person. Then another person called me back and left me a message stating everything was set, but when I called to confirm I was told that date/time wouldn't work! It took me getting upset before I was given back to the lady that knew what I was talking about. The original date/time was fine the other girl didn't have any clue as to what she was talking about! If you go to Germaine's you will find this is a common occurrence and that will drive any bride over the edge! During my fitting I was told my dress would be taken in quite a bit and hemmed but it wouldn't be a problem; IT WAS! I went to my second fitting and my hem was messed up and the top didn't fit properly.They also tried to make me take my dress home in a terribly wrinkled condition. I was so upset about all the things that didn't fit properly/correctly I left practically in tears refusing to take my dress. I was going to arrange for one of my bridesmaids to help get everything fixed. I called the next day and spoke with Germain. I was assured everything would be fixed and they would steam my dress for me; this was always supposed to be part of the sale. This was NOT the impression I got before. My third and final fitting was the day before my wedding. Everyone knows this is a very busy day for a bride but evidently Germaine and her staff didn't care that I had things to do and places to do. I spent over 1.5 hours in her store waiting to get my dress! It took me over thirty minutes to get someone to help me. Once that happen I was once again give a wrinkled dress! They had not touched it! I was there for over an hour waiting for them steam my dress. They did not fix the hem or the chest issues as they had claimed. I walked out out of there with a dress that did not fit right and almost in tears again. I regret not forcing them to fix it!
I WOULD NOT SEND ANYONE TO THIS STORE!!
My dress and fittings
When I scheduled my first fitting I left a message Read more...
I WOULD NOT SEND ANYONE TO THIS STORE!!
My dress and fittings
When I scheduled my first fitting I left a message with all the appointment info I could with one person. Then another person called me back and left me a message stating everything was set, but when I called to confirm I was told that date/time wouldn't work! It took me getting upset before I was given back to the lady that knew what I was talking about. The original date/time was fine the other girl didn't have any clue as to what she was talking about! If you go to Germaine's you will find this is a common occurrence and that will drive any bride over the edge! During my fitting I was told my dress would be taken in quite a bit and hemmed but it wouldn't be a problem; IT WAS! I went to my second fitting and my hem was messed up and the top didn't fit properly.They also tried to make me take my dress home in a terribly wrinkled condition. I was so upset about all the things that didn't fit properly/correctly I left practically in tears refusing to take my dress. I was going to arrange for one of my bridesmaids to help get everything fixed. I called the next day and spoke with Germain. I was assured everything would be fixed and they would steam my dress for me; this was always supposed to be part of the sale. This was NOT the impression I got before. My third and final fitting was the day before my wedding. Everyone knows this is a very busy day for a bride but evidently Germaine and her staff didn't care that I had things to do and places to do. I spent over 1.5 hours in her store waiting to get my dress! It took me over thirty minutes to get someone to help me. Once that happen I was once again give a wrinkled dress! They had not touched it! I was there for over an hour waiting for them steam my dress. They did not fix the hem or the chest issues as they had claimed. I walked out out of there with a dress that did not fit right and almost in tears again. I regret not forcing them to fix it! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.3/5.0
I am a bridesmaid in a wedding in a wedding next month in Beloit and I am not from around the area. Last year I made a special trip to Germaine's to get measured for my BM dress and they lost my measurements. So I had to find a place by my home that would not charge me to get measured. I gave my measurements to the ladies at Germaine's and they proceeded to order my dress. When I went to pick it up, I tried it on and realized that with it zipped I could pull my dress off (I think something got ordered wrong or I got measured WAY wrong!). I took my dress and went on my way. I realized after I had taken my dress from Germaine's that they were adding something to my dress - I found this out through the bride. When I inquired about the last possible time that the additional item could be put on or could they give it to me and I could have my alterations lady put it on, they had no idea what I was talking about. After about twenty minutes of looking through their notes they realized that one of the ladies at Germaine's was suppose to be sewing on this additional item. However, she was out of town and they told me they would get a hold of me when they talked to her. I still have not heard back from anyone at Germaine's as to when I need to have my dress back there to have this item put on. The wedding is a month away and I still need to have this additional item put on and I'm not sure I will have the time to make a special trip back just to have this thing put on. Overall my experience has been less then diserable and I hope no one else buying any sort of dress from them experiences the same hurdles I have.
I am a bridesmaid in a wedding in a wedding next month in Beloit and I am not from around the area. Last year I made a Read more...
I am a bridesmaid in a wedding in a wedding next month in Beloit and I am not from around the area. Last year I made a special trip to Germaine's to get measured for my BM dress and they lost my measurements. So I had to find a place by my home that would not charge me to get measured. I gave my measurements to the ladies at Germaine's and they proceeded to order my dress. When I went to pick it up, I tried it on and realized that with it zipped I could pull my dress off (I think something got ordered wrong or I got measured WAY wrong!). I took my dress and went on my way. I realized after I had taken my dress from Germaine's that they were adding something to my dress - I found this out through the bride. When I inquired about the last possible time that the additional item could be put on or could they give it to me and I could have my alterations lady put it on, they had no idea what I was talking about. After about twenty minutes of looking through their notes they realized that one of the ladies at Germaine's was suppose to be sewing on this additional item. However, she was out of town and they told me they would get a hold of me when they talked to her. I still have not heard back from anyone at Germaine's as to when I need to have my dress back there to have this item put on. The wedding is a month away and I still need to have this additional item put on and I'm not sure I will have the time to make a special trip back just to have this thing put on. Overall my experience has been less then diserable and I hope no one else buying any sort of dress from them experiences the same hurdles I have. Read less
Services Used: Dress & Attire
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