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Goldsmith Co. Jewelers

Provo , UT

LOCATION

120 N University Ave
Provo, UT 84601 US

PHONE

801-375-5220

WEBSITE

View website
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ABOUT US

Choosing an engagement ring is one of the biggest decisions you will make (besides choosing the right woman). Since buying and engagement/wedding ring is only done once, you probably don... Read more
Choosing an engagement ring is one of the biggest decisions you will make (besides choosing the right woman). Since buying and engagement/wedding ring is only done once, you probably don’t have a lot of experience in this area. Relax. With just a little bit of background information, you’ll feel a lot more comfortable deciding on a ring. It’s actually kind of fun! For all of the fun engagement/wedding ring shopping can offer, please stop by our Provo store, it’s easily accessible from Orem or anywhere throughout Utah County. Read less
Jewelry

REVIEWS

4.2
out of 5.0
4.3/5.0
4.2/5.0
4.2/5.0
4.0/5.0
4.2/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
We are still in dispute over a wedding band for my then fiance (husband now). In January 2016 a ring was purchased for my fiancé and we were assured it would arrive in time for a ceremony to be held in a California hospital where my mother was dying. The only reason the ring had to be ordered is because of the size. Needless to say, it was a very stressful time to say the least. My mother's wish was to have my fiancé and I married before she passed so that she could be present and be assured we would be together as we both had prior painful marriages. The ring certainly arrived but Goldsmith's ordered the wrong ring. The first salesman said "we will provide you with a refund". Then a second salesman came out and said "nope you have to buy the ring." We said we would go ahead and try to find something in California instead and please provide a refund. They then said "nope, you have to buy the ring and we will reorder the right right". After disputing in person we then left the store waiting for a call from the manager re: a ring we still to this day, 10 months later, do not have in our possession. They have the merchandise which we didn't agree to "reorder" and they have our money. We never received a call and have been trying to get our refund. We are in our late 50's and our family has purchased rings from Goldsmith's before. This is the type of appreciation we get after years of doing business there as a family. It is shameful to be so dishonest, especially a member of our own faith, and so lacking in sympathy. We shall see if they do anything to make amends here or to make a right from a terrible wrong. The price was nearing $2,000 so this is no small deal. Please, possible patrons, go elsewhere and save yourself the trouble and heartache. As dishonest as this was and is, I may seek recourse here. They admitted themselves that the quality was poor as the inset would cut your finger as you run a finger across it. My recommendation is don't.
We are still in dispute over a wedding band for my then fiance (husband now). In January 2016 a ring was purchased for my Read more...
We are still in dispute over a wedding band for my then fiance (husband now). In January 2016 a ring was purchased for my fiancé and we were assured it would arrive in time for a ceremony to be held in a California hospital where my mother was dying. The only reason the ring had to be ordered is because of the size. Needless to say, it was a very stressful time to say the least. My mother's wish was to have my fiancé and I married before she passed so that she could be present and be assured we would be together as we both had prior painful marriages. The ring certainly arrived but Goldsmith's ordered the wrong ring. The first salesman said "we will provide you with a refund". Then a second salesman came out and said "nope you have to buy the ring." We said we would go ahead and try to find something in California instead and please provide a refund. They then said "nope, you have to buy the ring and we will reorder the right right". After disputing in person we then left the store waiting for a call from the manager re: a ring we still to this day, 10 months later, do not have in our possession. They have the merchandise which we didn't agree to "reorder" and they have our money. We never received a call and have been trying to get our refund. We are in our late 50's and our family has purchased rings from Goldsmith's before. This is the type of appreciation we get after years of doing business there as a family. It is shameful to be so dishonest, especially a member of our own faith, and so lacking in sympathy. We shall see if they do anything to make amends here or to make a right from a terrible wrong. The price was nearing $2,000 so this is no small deal. Please, possible patrons, go elsewhere and save yourself the trouble and heartache. As dishonest as this was and is, I may seek recourse here. They admitted themselves that the quality was poor as the inset would cut your finger as you run a finger across it. My recommendation is don't. Read less
Services Used: Jewelry
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cheryl
Wedding:
6/14/2012
5.0/5.0
Goldsmith custom-made both my engagement ring and my wedding bands! I knew exactly what i wanted, and they made it exactly, without question. Value-wise, definitely 5 stars. Our diamond also turned out perfect, hubby did a great job in picking that out. they also offer free cleaning and buffering anytime.
Goldsmith custom-made both my engagement ring and my wedding bands! I knew exactly what i wanted, and they made it Read more...
Goldsmith custom-made both my engagement ring and my wedding bands! I knew exactly what i wanted, and they made it exactly, without question. Value-wise, definitely 5 stars. Our diamond also turned out perfect, hubby did a great job in picking that out. they also offer free cleaning and buffering anytime. Read less
Services Used: Jewelry
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Rachel
Wedding:
9/24/2011
1.6/5.0
Completely ruined my ring, I ended up fighting to get my money back and barely getting my ring made by another jeweler in time for the wedding. If you do go here do not do a custom order.
Completely ruined my ring, I ended up fighting to get my money back and barely getting my ring made by another jeweler in Read more...
Completely ruined my ring, I ended up fighting to get my money back and barely getting my ring made by another jeweler in time for the wedding. If you do go here do not do a custom order. Read less
Services Used: Jewelry
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Jocelyn
Wedding:
8/20/2011
5.0/5.0
Goldsmith was amazing, seriously. I went in looking for a certain ring and I wanted it in rose gold. It only came in white gold, but they said if the company wouldn't make it, they would. The original company ended up making it in rose gold for me, but the jewelers went out of there way to find info for me. Love them.
Goldsmith was amazing, seriously. I went in looking for a certain ring and I wanted it in rose gold. It only came in white Read more...
Goldsmith was amazing, seriously. I went in looking for a certain ring and I wanted it in rose gold. It only came in white gold, but they said if the company wouldn't make it, they would. The original company ended up making it in rose gold for me, but the jewelers went out of there way to find info for me. Love them. Read less
Services Used: Jewelry
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hyoung7
Wedding:
8/20/2011
3.7/5.0
Although my husband and I did not purchase our wedding bands here, we did however get one bridal accessory, a fresh water pearl here. Their service was very wonderful--a quick and easy transaction. They were also very willing and able to answer questions, although we did have to wait a few minutes before an employee could work directly with us. Their jewelry is stunning and great quality!
Although my husband and I did not purchase our wedding bands here, we did however get one bridal accessory, a fresh water Read more...
Although my husband and I did not purchase our wedding bands here, we did however get one bridal accessory, a fresh water pearl here. Their service was very wonderful--a quick and easy transaction. They were also very willing and able to answer questions, although we did have to wait a few minutes before an employee could work directly with us. Their jewelry is stunning and great quality! Read less
Services Used: Jewelry, Unique Services
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We found the perfect rings for both of us and got a great deal on both.
We found the perfect rings for both of us and got a great deal on both.
We found the perfect rings for both of us and got a great deal on both. Read less
Services Used: Jewelry
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chblair
Wedding:
6/19/2010
5.0/5.0
Goldsmith Co. was AMAZING! I worked directly with Trevor, and we put together the perfect engagement ring and wedding band for my soon to be wife. I was very impressed with all of the employees and the value of the rings and diamond. I brought in a diamond from my mom's old wedding ring, and they were able to help me turn it into a beautiful diamond necklace which I used as a wedding day gift for my wife. She loved the rings and the necklace and I have Trevor and the guys at Goldsmith Co. to thank. Thanks so much guys! I have and will continue to recommend Goldsmith Co. to everyone!
Goldsmith Co. was AMAZING! I worked directly with Trevor, and we put together the perfect engagement ring and wedding band Read more...
Goldsmith Co. was AMAZING! I worked directly with Trevor, and we put together the perfect engagement ring and wedding band for my soon to be wife. I was very impressed with all of the employees and the value of the rings and diamond. I brought in a diamond from my mom's old wedding ring, and they were able to help me turn it into a beautiful diamond necklace which I used as a wedding day gift for my wife. She loved the rings and the necklace and I have Trevor and the guys at Goldsmith Co. to thank. Thanks so much guys! I have and will continue to recommend Goldsmith Co. to everyone! Read less
Services Used: Jewelry
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Bonnie
Wedding:
10/8/2009
5.0/5.0
they were awesome. everyone there was super nice. the price was more than reasonable and they were patient.... we looked about 4 times before buying. it was great.
they were awesome. everyone there was super nice. the price was more than reasonable and they were patient.... we looked Read more...
they were awesome. everyone there was super nice. the price was more than reasonable and they were patient.... we looked about 4 times before buying. it was great. Read less
Services Used: Jewelry
Default vendor profile pic
dancerboo22
Wedding:
8/21/2009
4.8/5.0
I LOVED working with Goldsmith. My husband (then fiance) and I had shopped around already and all of the other stores had pushy sales people who tried to tell me what I wanted. At Goldsmith, the owner handed me the key and told me to go around the cases and try on rings on my own. It gave me the freedom to explore and when I saw my ring, I knew it was the one. They alse have a wide variety and unique designs.
I LOVED working with Goldsmith. My husband (then fiance) and I had shopped around already and all of the other stores had Read more...
I LOVED working with Goldsmith. My husband (then fiance) and I had shopped around already and all of the other stores had pushy sales people who tried to tell me what I wanted. At Goldsmith, the owner handed me the key and told me to go around the cases and try on rings on my own. It gave me the freedom to explore and when I saw my ring, I knew it was the one. They alse have a wide variety and unique designs. Read less
Services Used: Jewelry
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Jeri
Wedding:
5/22/2009
5.0/5.0
Goldsmith family owned and operated. And you feel like part of the family when you shop this amazing, customer oriented store. They put you in a data base and give the best treatment. My now husband had my ring custom made here. The details are beyond my dreams. Hand crafted shamrocks on the side of my heart shaped "Pink" sapphire. I love love love it. When we had the ring sized we also purchased some very unique necklaces for our daughters in the bridal party. Pandora butterflies and a motorcycle looking ID bracelet for our son. We will be going back again and again.
Goldsmith family owned and operated. And you feel like part of the family when you shop this amazing, customer oriented Read more...
Goldsmith family owned and operated. And you feel like part of the family when you shop this amazing, customer oriented store. They put you in a data base and give the best treatment. My now husband had my ring custom made here. The details are beyond my dreams. Hand crafted shamrocks on the side of my heart shaped "Pink" sapphire. I love love love it. When we had the ring sized we also purchased some very unique necklaces for our daughters in the bridal party. Pandora butterflies and a motorcycle looking ID bracelet for our son. We will be going back again and again. Read less
Services Used: Jewelry
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