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Gordon's Jewelers

Orlando , FL

LOCATION

4200 Conroy Road
Orlando, FL 32839 US

PHONE

407-354-1342

WEBSITE

View website
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Jewelry

REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
3.0/5.0
3.1/5.0
2.9/5.0
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Borhane
Wedding:
7/1/2016
1.0/5.0
Buyers beware, I gave them bracelet I bought it with 150$ to they fix for me a lock ,and they gave me recite with that note,after 3 days they called me to approve the rep pair by 9,99$ ,any way 2 weeks later went to pick up the bracket they ask me to pay 999$ haha for something I bought by 150$,called the manager for Midland mall office ,she told me I give u discount And u pay only 320$ ,did y all get it at 990$ went down to 320 and I bought it with 150 $ and have documents showing that.oh yah forget to mention the manager for that location u have to call 24/7 for 10 days to u find her there,after that I called the corporate office ,since February to this day I call,and every time they say ,we gonna send email to the district manager to take care of this and we sorry you have this bad experience, I call again, they said sorry no one contact u we gonna send another email to him.anyway this been going for 5 months now.my advise don't buy or repair nothing from them,they don't give Damn about customers ,and if they have chance to take your staff they take it.And here I'm challenging anyone of them to they come and explain anything if they not gonna delete this post,and I'm willing to put copy of the repair receipt estimation here.
Buyers beware, I gave them bracelet I bought it with 150$ to they fix for me a lock ,and they gave me recite with that Read more...
Buyers beware, I gave them bracelet I bought it with 150$ to they fix for me a lock ,and they gave me recite with that note,after 3 days they called me to approve the rep pair by 9,99$ ,any way 2 weeks later went to pick up the bracket they ask me to pay 999$ haha for something I bought by 150$,called the manager for Midland mall office ,she told me I give u discount And u pay only 320$ ,did y all get it at 990$ went down to 320 and I bought it with 150 $ and have documents showing that.oh yah forget to mention the manager for that location u have to call 24/7 for 10 days to u find her there,after that I called the corporate office ,since February to this day I call,and every time they say ,we gonna send email to the district manager to take care of this and we sorry you have this bad experience, I call again, they said sorry no one contact u we gonna send another email to him.anyway this been going for 5 months now.my advise don't buy or repair nothing from them,they don't give Damn about customers ,and if they have chance to take your staff they take it.And here I'm challenging anyone of them to they come and explain anything if they not gonna delete this post,and I'm willing to put copy of the repair receipt estimation here. Read less
Services Used: Jewelry
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Nanette
Wedding:
9/16/2015
1.0/5.0
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by engagement ring (Vera Wang) to be fix on 8/12/2015. I was told I would have it back in a month. I called after the month pass and was told that is didn't arrive. I called the 1800 # and was told the ring was send to the store and that it should be there at the end of that week. Well 3 weeks has passed and after visiting the store for the last 3 weekends I was told it might take another couple of weeks because your delivery system changed in July and that now it take longer among other excuses. I need my ring and need to know why I have received so many different excuses.
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by Read more...
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by engagement ring (Vera Wang) to be fix on 8/12/2015. I was told I would have it back in a month. I called after the month pass and was told that is didn't arrive. I called the 1800 # and was told the ring was send to the store and that it should be there at the end of that week. Well 3 weeks has passed and after visiting the store for the last 3 weekends I was told it might take another couple of weeks because your delivery system changed in July and that now it take longer among other excuses. I need my ring and need to know why I have received so many different excuses. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.4/5.0
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my band.
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my Read more...
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my band. Read less
Services Used: Jewelry
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Michelle
Wedding:
1/27/2013
5.0/5.0
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be maintenanced every 6 months and it's white gold so it will also be redipped upon my request for free.
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be Read more...
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be maintenanced every 6 months and it's white gold so it will also be redipped upon my request for free. Read less
Services Used: Jewelry
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governors
Wedding:
4/27/2012
4.9/5.0
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Rick. I have dealt with the public for 40+ years and I know you can't please them all. The folks at Gordons have a I will please you attitude & I love them.
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Read more...
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Rick. I have dealt with the public for 40+ years and I know you can't please them all. The folks at Gordons have a I will please you attitude & I love them. Read less
Services Used: Jewelry
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Crisanda
Wedding:
4/27/2012
5.0/5.0
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Brandon, is the best! We bought all of our wedding jewelry (several thousand dollars' worth) on lay-a-way, and after the first payment, Brandon and his staff recognized us and remembered our names. The jewelry itself is all beautiful and the prices were great, but the customer service was fabulous!
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Read more...
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Brandon, is the best! We bought all of our wedding jewelry (several thousand dollars' worth) on lay-a-way, and after the first payment, Brandon and his staff recognized us and remembered our names. The jewelry itself is all beautiful and the prices were great, but the customer service was fabulous! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
0.8/5.0
I need to express my frustration with the online ordering!!! So extremely bummed!! I ordered a fashion ring on their website on June 3rd, for my mom's b'day celebration this Thursday (6/9). I called today because I didn't get any email with a tracking number since it has been four days not counting Sunday!!! To find out that the ring will be shipped out barely tomorrow (Wednesday)!!!! LIKE REALLY!? OMG! With their 1-3 days business days delivery notice promise on the bottom of your ordering page I was timing it just being right and calculated this would arrive one day before her birthday celebration and if worst case scenario maybe on THE day, which I thought, okay no biggie. But to my surprise.. So I called their toll free number since it has been four days since I ordered the item, and which by the way all three representatives I got on the phone were very snotty, rude, and with a careless attitude. They gave me no hope. One lame excuse that I had to order it before 11am in order to consider same day order and shipping which I did!! It was only 8am!!! I am highly disappointed and I use to think good things about this jewelry company which is where my husband bought my beautiful bridal set. BUT I am most positive I will never ever shop here again.
I need to express my frustration with the online ordering!!! So extremely bummed!! I ordered a fashion ring on their Read more...
I need to express my frustration with the online ordering!!! So extremely bummed!! I ordered a fashion ring on their website on June 3rd, for my mom's b'day celebration this Thursday (6/9). I called today because I didn't get any email with a tracking number since it has been four days not counting Sunday!!! To find out that the ring will be shipped out barely tomorrow (Wednesday)!!!! LIKE REALLY!? OMG! With their 1-3 days business days delivery notice promise on the bottom of your ordering page I was timing it just being right and calculated this would arrive one day before her birthday celebration and if worst case scenario maybe on THE day, which I thought, okay no biggie. But to my surprise.. So I called their toll free number since it has been four days since I ordered the item, and which by the way all three representatives I got on the phone were very snotty, rude, and with a careless attitude. They gave me no hope. One lame excuse that I had to order it before 11am in order to consider same day order and shipping which I did!! It was only 8am!!! I am highly disappointed and I use to think good things about this jewelry company which is where my husband bought my beautiful bridal set. BUT I am most positive I will never ever shop here again. Read less
Services Used: Jewelry
130x130 sq 1230943701093 diningroom
mcadam
Wedding:
5/8/2010
5.0/5.0
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, we couldn't ask for more.
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, Read more...
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, we couldn't ask for more. Read less
Services Used: Jewelry
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BG
Wedding:
4/14/2010
0.1/5.0
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with this company. The ring is made EXTREMELY cheap. After wearing the $4000.00 ring for only 3hrs the largest diamond fell out. We returned it to have the ring fixed. We were told this process would take 4 - 6 weeks. (I think this is a little extreme but whatever...) 4 weeks after returning the ring we were notified that the Gordon's employee input the information into the computer incorrectly and that we needed to come to the store to have the information re-entered. We were told that it would take ANOTHER 4 - 6 weeks until the ring would be ready. This is rediculous!!!!! We spoke with various "managers" to have the ring expedited considering the extra wait was due to Gordon's error. It has now been two months since initially returning the ring... I still have NO RING!!!! To say the least DON'T BUY FROM GORDON'S!!! THEY ARE A JOKE!!!
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with Read more...
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with this company. The ring is made EXTREMELY cheap. After wearing the $4000.00 ring for only 3hrs the largest diamond fell out. We returned it to have the ring fixed. We were told this process would take 4 - 6 weeks. (I think this is a little extreme but whatever...) 4 weeks after returning the ring we were notified that the Gordon's employee input the information into the computer incorrectly and that we needed to come to the store to have the information re-entered. We were told that it would take ANOTHER 4 - 6 weeks until the ring would be ready. This is rediculous!!!!! We spoke with various "managers" to have the ring expedited considering the extra wait was due to Gordon's error. It has now been two months since initially returning the ring... I still have NO RING!!!! To say the least DON'T BUY FROM GORDON'S!!! THEY ARE A JOKE!!! Read less
Services Used: Jewelry
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gabby_face
Wedding:
3/13/2010
5.0/5.0
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I later on purchased his wedding band there. Very nice people, and good service. The jewelry was high quality, reasonably priced and beautiful.
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I Read more...
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I later on purchased his wedding band there. Very nice people, and good service. The jewelry was high quality, reasonably priced and beautiful. Read less
Services Used: Jewelry
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