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Gordon's Jewelers

Orlando , FL

LOCATION

4200 Conroy Road
Orlando, FL 32839 US

PHONE

407-354-1342

WEBSITE

View website
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Jewelry

REVIEWS

3.2
out of 5.0
3.2/5.0
3.2/5.0
3.3/5.0
3.3/5.0
3.1/5.0
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Nanette
Wedding:
9/16/2015
1.0/5.0
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by engagement ring (Vera Wang) to be fix on 8/12/2015. I was told I would have it back in a month. I called after the month pass and was told that is didn't arrive. I called the 1800 # and was told the ring was send to the store and that it should be there at the end of that week. Well 3 weeks has passed and after visiting the store for the last 3 weekends I was told it might take another couple of weeks because your delivery system changed in July and that now it take longer among other excuses. I need my ring and need to know why I have received so many different excuses.
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by Read more...
I need to express my frustration with the customer experience I had in your location at Plaza las Americas. I took by engagement ring (Vera Wang) to be fix on 8/12/2015. I was told I would have it back in a month. I called after the month pass and was told that is didn't arrive. I called the 1800 # and was told the ring was send to the store and that it should be there at the end of that week. Well 3 weeks has passed and after visiting the store for the last 3 weekends I was told it might take another couple of weeks because your delivery system changed in July and that now it take longer among other excuses. I need my ring and need to know why I have received so many different excuses. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.4/5.0
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my band.
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my Read more...
Excellent customer service and qualify product. My husband purchase my wedding band at Gordon 4 1/2 years ago I love my band. Read less
Services Used: Jewelry
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Michelle
Wedding:
1/27/2013
5.0/5.0
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be maintenanced every 6 months and it's white gold so it will also be redipped upon my request for free.
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be Read more...
I got my wedding ring here. I got it on sale and received a $500 discount. I got a warranty that will allow the ring to be maintenanced every 6 months and it's white gold so it will also be redipped upon my request for free. Read less
Services Used: Jewelry
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Crisanda
Wedding:
4/27/2012
5.0/5.0
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Brandon, is the best! We bought all of our wedding jewelry (several thousand dollars' worth) on lay-a-way, and after the first payment, Brandon and his staff recognized us and remembered our names. The jewelry itself is all beautiful and the prices were great, but the customer service was fabulous!
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Read more...
We did not use the Conroy Road location for our jeweler; we used the location inside the Florida Mall. The Manager, Brandon, is the best! We bought all of our wedding jewelry (several thousand dollars' worth) on lay-a-way, and after the first payment, Brandon and his staff recognized us and remembered our names. The jewelry itself is all beautiful and the prices were great, but the customer service was fabulous! Read less
Services Used: Jewelry
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governors
Wedding:
4/27/2012
4.9/5.0
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Rick. I have dealt with the public for 40+ years and I know you can't please them all. The folks at Gordons have a I will please you attitude & I love them.
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Read more...
I have been doing buisness with Gordons @ Fashion Square for 10 years. The manager & Jessica Goff are the main reason + Rick. I have dealt with the public for 40+ years and I know you can't please them all. The folks at Gordons have a I will please you attitude & I love them. Read less
Services Used: Jewelry
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mcadam
Wedding:
5/8/2010
5.0/5.0
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, we couldn't ask for more.
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, Read more...
received nothing but the best service from everyone involved in buying our wedding bands. Great prices and great service, we couldn't ask for more. Read less
Services Used: Jewelry
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BG
Wedding:
4/14/2010
0.1/5.0
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with this company. The ring is made EXTREMELY cheap. After wearing the $4000.00 ring for only 3hrs the largest diamond fell out. We returned it to have the ring fixed. We were told this process would take 4 - 6 weeks. (I think this is a little extreme but whatever...) 4 weeks after returning the ring we were notified that the Gordon's employee input the information into the computer incorrectly and that we needed to come to the store to have the information re-entered. We were told that it would take ANOTHER 4 - 6 weeks until the ring would be ready. This is rediculous!!!!! We spoke with various "managers" to have the ring expedited considering the extra wait was due to Gordon's error. It has now been two months since initially returning the ring... I still have NO RING!!!! To say the least DON'T BUY FROM GORDON'S!!! THEY ARE A JOKE!!!
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with Read more...
DO NOT BUY FROM GORDON'S!!!!! I cannot stress this enough! My fiance and I are currently having a horrible experience with this company. The ring is made EXTREMELY cheap. After wearing the $4000.00 ring for only 3hrs the largest diamond fell out. We returned it to have the ring fixed. We were told this process would take 4 - 6 weeks. (I think this is a little extreme but whatever...) 4 weeks after returning the ring we were notified that the Gordon's employee input the information into the computer incorrectly and that we needed to come to the store to have the information re-entered. We were told that it would take ANOTHER 4 - 6 weeks until the ring would be ready. This is rediculous!!!!! We spoke with various "managers" to have the ring expedited considering the extra wait was due to Gordon's error. It has now been two months since initially returning the ring... I still have NO RING!!!! To say the least DON'T BUY FROM GORDON'S!!! THEY ARE A JOKE!!! Read less
Services Used: Jewelry
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gabby_face
Wedding:
3/13/2010
5.0/5.0
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I later on purchased his wedding band there. Very nice people, and good service. The jewelry was high quality, reasonably priced and beautiful.
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I Read more...
We went to the Gordon's in the Mall at Millenia. My husband purchased my engagement ring and wedding band there, and I later on purchased his wedding band there. Very nice people, and good service. The jewelry was high quality, reasonably priced and beautiful. Read less
Services Used: Jewelry
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elizabeth
Wedding:
1/22/2010
0.5/5.0
i purchase a set of diamond necklace and ring. I have it on payment plan. I paid advance for 2 months, the lady had all my information wrong, so i ended up paying fees , then i called Gordons customer service they are the worst, very unprofessional , specially the supervisor name Donna on team 5. She was very rude,and disrespectful. Never Buy from this Branch they are over pricing and the staffs are rude. After that experience i never bought any products from them anymore. Beware of over priced diamonds . Check other shops first and make this your last.
i purchase a set of diamond necklace and ring. I have it on payment plan. I paid advance for 2 months, the lady had all my Read more...
i purchase a set of diamond necklace and ring. I have it on payment plan. I paid advance for 2 months, the lady had all my information wrong, so i ended up paying fees , then i called Gordons customer service they are the worst, very unprofessional , specially the supervisor name Donna on team 5. She was very rude,and disrespectful. Never Buy from this Branch they are over pricing and the staffs are rude. After that experience i never bought any products from them anymore. Beware of over priced diamonds . Check other shops first and make this your last. Read less
Services Used: Jewelry
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Megan
Wedding:
3/21/2009
5.0/5.0
Gordon's Jewelers was so helpful in helping my husband and I purchase both our weddings rings as well as my engagement ring. Beautiful rings!!
Gordon's Jewelers was so helpful in helping my husband and I purchase both our weddings rings as well as my engagement Read more...
Gordon's Jewelers was so helpful in helping my husband and I purchase both our weddings rings as well as my engagement ring. Beautiful rings!! Read less
Services Used: Jewelry
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