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Grand Rapids Trolley Co.

Grand Rapids , MI

LOCATION

East Grand Rapids
Grand Rapids, MI 49506 US

PHONE

616-954-7000

WEBSITE

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Transportation

REVIEWS

3.4
out of 5.0
3.5/5.0
2.8/5.0
3.4/5.0
3.7/5.0
3.5/5.0
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Kara
Wedding:
9/5/2015
3.4/5.0
The Grand Rapids Trolley was one of the coolest, most affordable "party buses" around! It was really neat to have pictures by the trolley and get the vintage feel of it! However, when I tried to get a hold of the GR Trolley in the weeks before my wedding to pay my last deposit and to check that everything was set to go, and to ask about adding extra time, they did not get back to me. I tried at least 4 separate times to call and email them and left multiple messages and nobody answered my calls or called me back. It was very nerve-wracking and frustrating to not be called back - especially when I was trying to pay them! They definitely could use work on their customer service.

However, the trolley was still a really fun part of my wedding, and the driver was polite (although not overly friendly). The trolley was only slightly air-conditioned, because the driver said the air conditioning didn't work very well, so it was definitely hot inside. Also, there is a big sign that says tips are appreciated, but when you pay the fee they tell you that tip is included, so I thought that was weird.

All in all a decent experience! Still it was a really cool thing to be riding around in the trolley and it was definitely affordable!
The Grand Rapids Trolley was one of the coolest, most affordable "party buses" around! It was really neat to have pictures Read more...
The Grand Rapids Trolley was one of the coolest, most affordable "party buses" around! It was really neat to have pictures by the trolley and get the vintage feel of it! However, when I tried to get a hold of the GR Trolley in the weeks before my wedding to pay my last deposit and to check that everything was set to go, and to ask about adding extra time, they did not get back to me. I tried at least 4 separate times to call and email them and left multiple messages and nobody answered my calls or called me back. It was very nerve-wracking and frustrating to not be called back - especially when I was trying to pay them! They definitely could use work on their customer service.

However, the trolley was still a really fun part of my wedding, and the driver was polite (although not overly friendly). The trolley was only slightly air-conditioned, because the driver said the air conditioning didn't work very well, so it was definitely hot inside. Also, there is a big sign that says tips are appreciated, but when you pay the fee they tell you that tip is included, so I thought that was weird.

All in all a decent experience! Still it was a really cool thing to be riding around in the trolley and it was definitely affordable! Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.6/5.0
Affordable is the positive and the trolley is cool but their customer service is awful. Impossible to reach, not customer centric at all. They seem to not really care. Also, our driver got lost twice and we sat in a service drive for 15 minutes. It was a big headache. Not worth it, I would suggest finding an alternate option.
Affordable is the positive and the trolley is cool but their customer service is awful. Impossible to reach, not customer Read more...
Affordable is the positive and the trolley is cool but their customer service is awful. Impossible to reach, not customer centric at all. They seem to not really care. Also, our driver got lost twice and we sat in a service drive for 15 minutes. It was a big headache. Not worth it, I would suggest finding an alternate option. Read less
Services Used: Transportation
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Private User
Wedding:
7/18/2015
1.0/5.0
Awful. Called and emailed multiple times during business hours over multiple months. Finally, someone called my fiancée back and said they had availablity and would send a quote over. There was no response for a week so we called (multiple times of course), only to find out our date was no longer available. Disappointed in the organization and for the time wasted trying to get a hold of this company. WOULD NOT RECOMMEND TO ANYONE!!
Awful. Called and emailed multiple times during business hours over multiple months. Finally, someone called my fiancée Read more...
Awful. Called and emailed multiple times during business hours over multiple months. Finally, someone called my fiancée back and said they had availablity and would send a quote over. There was no response for a week so we called (multiple times of course), only to find out our date was no longer available. Disappointed in the organization and for the time wasted trying to get a hold of this company. WOULD NOT RECOMMEND TO ANYONE!! Read less
Services Used: Transportation
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kathy
Wedding:
7/13/2013
5.0/5.0
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to the reception! I would highly recommend them!
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to Read more...
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to the reception! I would highly recommend them! Read less
Services Used: Transportation
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Deb
Wedding:
10/13/2012
1.2/5.0
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was wet inside, the seats and the floor had puddles, yes it was raining but one would not expect it to be raining in the trolley. There were constant drips from the fire hatch and along the ceiling. When I spoke with the someone from the company, I was told she would speak to the Owner and get back to me. I have never received a phone call back or a returned email, after emailing them also. The customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone.
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone Read more...
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was wet inside, the seats and the floor had puddles, yes it was raining but one would not expect it to be raining in the trolley. There were constant drips from the fire hatch and along the ceiling. When I spoke with the someone from the company, I was told she would speak to the Owner and get back to me. I have never received a phone call back or a returned email, after emailing them also. The customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
2.7/5.0
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was a half hour late due to "mechanical issues"...you would think such issues would be addressed BEFORE someone's wedding. When I spoke with the owner, obviously upset that our trolley was late and hampering our wedding day schedule, she was short and condescending to me on the phone. I was reassured that I would be refunded for the time we lost, but it again took four different attempts at leaving messages and voicemails the next week before anyone would respond. The only saving grace was that once the trolley did arrive, we had a wonderful, although shortened time, and our driver was great. All in all, the customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone.
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone Read more...
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was a half hour late due to "mechanical issues"...you would think such issues would be addressed BEFORE someone's wedding. When I spoke with the owner, obviously upset that our trolley was late and hampering our wedding day schedule, she was short and condescending to me on the phone. I was reassured that I would be refunded for the time we lost, but it again took four different attempts at leaving messages and voicemails the next week before anyone would respond. The only saving grace was that once the trolley did arrive, we had a wonderful, although shortened time, and our driver was great. All in all, the customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone. Read less
Services Used: Transportation
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Nicole
Wedding:
7/28/2012
5.0/5.0
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne toast we were provided with.
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne Read more...
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne toast we were provided with. Read less
Services Used: Transportation
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Rachael
Wedding:
6/16/2012
4.8/5.0
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates well. Definitely recommend!
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates Read more...
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates well. Definitely recommend! Read less
Services Used: Transportation
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Sarah
Wedding:
4/14/2012
5.0/5.0
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our trolley.
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our Read more...
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our trolley. Read less
Services Used: Transportation
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Cheryl
Wedding:
3/31/2012
3.6/5.0
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and the driver was great in accommodating not only the kids but adults as well. She got us to our destinations on time and was very friendly.
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and Read more...
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and the driver was great in accommodating not only the kids but adults as well. She got us to our destinations on time and was very friendly. Read less
Services Used: Transportation
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