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Grand Rapids Trolley Comp.

Grand Rapids , MI

LOCATION

Grand Rapids, MI US

WEBSITE

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Transportation

REVIEWS

3.6
out of 5.0
3.8/5.0
3.1/5.0
3.6/5.0
3.8/5.0
3.8/5.0
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kathy
Wedding:
7/13/2013
5.0/5.0
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to the reception! I would highly recommend them!
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to Read more...
The trolley was awesome! It was a great way to transport the wedding party throughout town for pics and get everyone to the reception! I would highly recommend them! Read less
Services Used: Transportation
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Deb
Wedding:
10/13/2012
1.2/5.0
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was wet inside, the seats and the floor had puddles, yes it was raining but one would not expect it to be raining in the trolley. There were constant drips from the fire hatch and along the ceiling. When I spoke with the someone from the company, I was told she would speak to the Owner and get back to me. I have never received a phone call back or a returned email, after emailing them also. The customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone.
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone Read more...
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was wet inside, the seats and the floor had puddles, yes it was raining but one would not expect it to be raining in the trolley. There were constant drips from the fire hatch and along the ceiling. When I spoke with the someone from the company, I was told she would speak to the Owner and get back to me. I have never received a phone call back or a returned email, after emailing them also. The customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
2.7/5.0
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was a half hour late due to "mechanical issues"...you would think such issues would be addressed BEFORE someone's wedding. When I spoke with the owner, obviously upset that our trolley was late and hampering our wedding day schedule, she was short and condescending to me on the phone. I was reassured that I would be refunded for the time we lost, but it again took four different attempts at leaving messages and voicemails the next week before anyone would respond. The only saving grace was that once the trolley did arrive, we had a wonderful, although shortened time, and our driver was great. All in all, the customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone.
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone Read more...
Absolutely AWFUL experience with this company. It took multiple multiple attempts to ever come in contact with anyone regarding receipts and confirmation of dates and payments. On my actual wedding day, the trolley was a half hour late due to "mechanical issues"...you would think such issues would be addressed BEFORE someone's wedding. When I spoke with the owner, obviously upset that our trolley was late and hampering our wedding day schedule, she was short and condescending to me on the phone. I was reassured that I would be refunded for the time we lost, but it again took four different attempts at leaving messages and voicemails the next week before anyone would respond. The only saving grace was that once the trolley did arrive, we had a wonderful, although shortened time, and our driver was great. All in all, the customer service of this company is appalling and the prices are very high -- lucky for them, they have no competition in Grand Rapids, because I would never recommend them to anyone. Read less
Services Used: Transportation
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Nicole
Wedding:
7/28/2012
5.0/5.0
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne toast we were provided with.
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne Read more...
I LOVED the trolley my bridal party and I got to spend the day in! The driver was kind. We also enjoyed the champagne toast we were provided with. Read less
Services Used: Transportation
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Rachael
Wedding:
6/16/2012
4.8/5.0
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates well. Definitely recommend!
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates Read more...
I loved the special touch of the trolley at my wedding. It was beautiful and accommodated my wedding party and their dates well. Definitely recommend! Read less
Services Used: Transportation
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Sarah
Wedding:
4/14/2012
5.0/5.0
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our trolley.
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our Read more...
Grand Rapids Trolley was a favorite with my bridal party. Our driver was easy going and we had a great time on our trolley. Read less
Services Used: Transportation
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Cheryl
Wedding:
3/31/2012
3.6/5.0
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and the driver was great in accommodating not only the kids but adults as well. She got us to our destinations on time and was very friendly.
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and Read more...
Trolley was a great alternative from the traditional bus or limo that many people get. We had children on our trolley and the driver was great in accommodating not only the kids but adults as well. She got us to our destinations on time and was very friendly. Read less
Services Used: Transportation
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cgloverlaw
Wedding:
10/14/2011
1.4/5.0
I had a horrible experience with this company, and from what I have heard from other Brides, so have other people.

They NEVER return emails or telephone calls. I would have to email numerous times to get a response.

the ONLY redeeming factors is that the Trolley it self was great and our Trolley driver was great!! She was so much fun and really made the ride great. I would love to work with the driver again, but NOT the company.

The ONLY reason I recommend this company, is because of the driver.
I had a horrible experience with this company, and from what I have heard from other Brides, so have other people.
Read more...
I had a horrible experience with this company, and from what I have heard from other Brides, so have other people.

They NEVER return emails or telephone calls. I would have to email numerous times to get a response.

the ONLY redeeming factors is that the Trolley it self was great and our Trolley driver was great!! She was so much fun and really made the ride great. I would love to work with the driver again, but NOT the company.

The ONLY reason I recommend this company, is because of the driver. Read less
Services Used: Transportation
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MaryB
Wedding:
9/3/2011
4.5/5.0
GR Trolley provided a fun way for the Bridal Party to spend the time between the wedding and reception.
GR Trolley provided a fun way for the Bridal Party to spend the time between the wedding and reception.
GR Trolley provided a fun way for the Bridal Party to spend the time between the wedding and reception. Read less
Services Used: Transportation
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kellz122
Wedding:
7/17/2010
5.0/5.0
Very nice!! We wanted something different and we got it!! Our driver was very friendly and put up with everything we wanted to do!!
Definitely made a statement in the trolley!
(makes GREAT pictures as well!!)
Very nice!! We wanted something different and we got it!! Our driver was very friendly and put up with everything we Read more...
Very nice!! We wanted something different and we got it!! Our driver was very friendly and put up with everything we wanted to do!!
Definitely made a statement in the trolley!
(makes GREAT pictures as well!!) Read less
Services Used: Transportation
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