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Grand Rental Station

Odenton

LOCATION

Odenton, US

WEBSITE

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Rentals & Photobooths

REVIEWS

3.6
out of 5.0
2.8/5.0
4.5/5.0
4.0/5.0
4.0/5.0
3.0/5.0
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Lindsay
Wedding:
10/1/2011
2.3/5.0
This is a hard review. We were very pleased with the professionalism and responsiveness of our contact at Grand Rentals leading up to the wedding. She answered all of our questions quickly and in a professional manner, met with us and was very friendly, and overall we felt confident in their services. Everything changed on the day the items were delivered. A panel of our tent was filthy, the chairs they brought were dinged and looked dirty, and the tent size we ordered was not adequate for the number of guests we had coming. We had trusted the advice of the company on size and there was just no way 180 people would have been comfortable in that size tent. They had even suggested a size down originally but we chose the size up to be safe. The days leading up to and on the wedding day were stressful and completely unpleasant. My fiance was on the phone with them for three days trying to get everything up to the standard we had expected. They had to put an extension on the tent, switch out all the chairs, bring a new generator because the one we got was extremely loud, clean the ceiling of the tent, and send someone out to fix the non working lights that ended up going out during our reception (never to come back on). It was a very unpleasant experience made even worse by management after the wedding (which we are still trying to resolve). I would have expected more from a rental company who is supposed to specialize in this. We are fair people who expect quality when paying for services. We would not suggest using this company unless they change who is in charge.
This is a hard review. We were very pleased with the professionalism and responsiveness of our contact at Grand Rentals Read more...
This is a hard review. We were very pleased with the professionalism and responsiveness of our contact at Grand Rentals leading up to the wedding. She answered all of our questions quickly and in a professional manner, met with us and was very friendly, and overall we felt confident in their services. Everything changed on the day the items were delivered. A panel of our tent was filthy, the chairs they brought were dinged and looked dirty, and the tent size we ordered was not adequate for the number of guests we had coming. We had trusted the advice of the company on size and there was just no way 180 people would have been comfortable in that size tent. They had even suggested a size down originally but we chose the size up to be safe. The days leading up to and on the wedding day were stressful and completely unpleasant. My fiance was on the phone with them for three days trying to get everything up to the standard we had expected. They had to put an extension on the tent, switch out all the chairs, bring a new generator because the one we got was extremely loud, clean the ceiling of the tent, and send someone out to fix the non working lights that ended up going out during our reception (never to come back on). It was a very unpleasant experience made even worse by management after the wedding (which we are still trying to resolve). I would have expected more from a rental company who is supposed to specialize in this. We are fair people who expect quality when paying for services. We would not suggest using this company unless they change who is in charge. Read less
Services Used: Rentals & Photobooths
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Zena
Wedding:
9/19/2009
5.0/5.0
Grand Rental Station was the perfect place to start our home wedding planning. Mr. Hogue quickly laid out all he could do, what we could do ourselves if we wanted to and suggested local vendors for all the things we might need that he could not do. He met us at the location several times to verify the orders and survey the site. The crew was puntual for set up and break down. We were very pleased with the quality of the merchandise and the service. We highly reccomend Grand Rental Station for any event needs.
Grand Rental Station was the perfect place to start our home wedding planning. Mr. Hogue quickly laid out all he could do, Read more...
Grand Rental Station was the perfect place to start our home wedding planning. Mr. Hogue quickly laid out all he could do, what we could do ourselves if we wanted to and suggested local vendors for all the things we might need that he could not do. He met us at the location several times to verify the orders and survey the site. The crew was puntual for set up and break down. We were very pleased with the quality of the merchandise and the service. We highly reccomend Grand Rental Station for any event needs. Read less
Services Used: Rentals & Photobooths
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