Quality of Service
Don't waste your time here! They couldn't find what we had reserved so we had to wait. Then we had to go to different buildings to pick up what we needed. Discovered the day of the wedding that one of the tablecloths had mold on it and the arbor had to be held together with duct tape! They wouldn't work with us and wait an extra day to return the items so we could go on our honeymoon so we had to arrange for someone else to return the items. That ended up being unprofessional too! That person went into the first building and was ignored while one guy talked to another. (They both work there.) Then the person returning the items was told to go to another building to return one thing then was told to go to another building to return the rest of the stuff. Then that person had to go back to the first building to get the receipt showing the items were returned. That person told the people at Granville Rental about the issues and the guy that works there looked up at the ceiling and then back at the computer and said nothing! How do these people stay in business???? They are so unprofessional and everything there is so dirty. I wouldn't take their stuff if they paid me!! DO NOT RENT FROM HERE!
Ammount spent also includes extra delivery fees as we lived outside their delivery area. They were great, came and set everything up a few days before wedding, and then came 2 days after wedding to take it all down.
Services Used: Rentals & Photobooths
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