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Gray's Limo

Worcester/boylston , MA

LOCATION

Worcester/Boylston, MA US

WEBSITE

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Transportation

REVIEWS

3.8
out of 5.0
3.6/5.0
3.8/5.0
3.9/5.0
4.0/5.0
3.7/5.0
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Anonymous
Wedding:
4/27/2013
0.0/5.0
On the business website it clearly promises up to 3 hours of limo service and complimentary champagne and water for a charge of $350 dollars. The limo had no champagne or water. The limo's air conditioner also did not work. Our driver helped us turn it on and kept insisting it was working but there was hot air coming out. It did not work. (shouldn't they have checked this!) When we got to the reception the driver was also rushing us out because she had another job. We had only been in limo for at the most one hour. Again website states up to 3 hours. The driver did not even open the door for the me (the bride) when it was time to get out.

I contacted the manager of the place and he was VERY RUDE to me and told me I was lieing when I said the air conditioner did not work and that "we weren't doing it right." No apologies just that we were wrong yet it definately did not work. I told the owner how rude the driver was and that she was in a rush to leave because she had "another job" to get too yet the owner said she didn't. He did say he would talk to the driver about that...but that was all he would do...he didn't offer any compensation OR apologize. I asked the owner about why there wasn't any champagne or water in the limo and he claimed that it is only used after the ceremony...yet it still wasn't in the limo anyways.

I had told him that it was the worst service I have receieved from a company in a long long time and asked him for compensation...even just $100 dollars back and he was RUDE to me and said....I'm not giving you anything back because you didn't even tip the girl." Only thing he was willing to give me was champagne. I said I didn't want champagne...I wanted champagne on my wedding day! He was very mean and defensive and didn't even care. A wedding day is supposed to be special and people expect good service even more on days like that.
Services Used: Transportation
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rgalbreath1030
Wedding:
10/30/2011
4.8/5.0
Gray's limousine was great! We had a lot of changes to our schedule due to record snowfall in October and massive power outages and our limo driver was fantastic! He was so helpful and flexible with carrying my dress, helping with the veil, offering us champagne after church while still taking photos, etc... The only disappointment was that the driver did not fluff my dress before walking down the aisle as the website said, but that was so minor and it really was a crazy day, we cannot thank Gray's limousine enough for being so flexible and courteous on our big day. :-)
Services Used: Transportation
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jazzyjessy306
Wedding:
10/8/2011
1.9/5.0
We went to Gray's Limo even though it wasn't close to where we lived because they had a large enough limo to fit out entire wedding party. The limo driver showed up to the house on time but claimed that the GPS was "broken" and we had to shout directions from the back of the limo in order for him to find the church. One of our guests told us that he saw the driver drinking something out of a paper bag while we were in the church. We got lost on the way to our picture location because he didn't hear us yelling directions from the back. We ended up showing up 20 mins late to the reception. When my dad called to complain (I was out of the country on my honeymoon), he tried to charge us for an extra half our before finally agreeing to give us a partial refund. He said he would not fire this drive but would put him at the bottom of the list. Do you want the driver that went to the bottom of the list??
Services Used: Transportation
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chall
Wedding:
5/21/2011
5.0/5.0
We used Grays Limo for my wedding last month and we rented the vintage Rolls Royce and the stretch Escalade. Both limos were on time at both of the pick up locations and the drivers were awesome! I have used Grays for many other occassions as well and I have never been disappointed. I highly recommend Grays for any limo need!
Services Used: Transportation
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Amy
Wedding:
10/9/2010
5.0/5.0
Gray's was fantastic! We rented 2 limo's and their Vintage Rolls...they were great! They were on time, courteous and helpful! We would recommend Gray's to anyone planning a special event!
Services Used: Transportation
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Carolyn
Wedding:
3/6/2010
4.8/5.0
We were really happy with the service we received from Gray's limo. My father handled the transportation search our wedding and after doing quite a bit of research he found that Gray's provided the best service at a very reasonable price. My husband and I did our pictures before the wedding and we wanted to travel together with our large bridal party as well as our parents. We ended up getting the stretch Escalade from Gray's which fit us perfectly. We had 18 people in the limo.. and my husband and a few of his friends are all over 6'3" and 250 lbs so the limo is quite spacious. They were on time and extremely attentive to all of our needs. They knew exactly where to go and needed no direction from us on the day of the wedding.
Services Used: Transportation
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Jilllian
Wedding:
9/19/2009
5.0/5.0
Gray's Limo was on time, very professional, and the Limo was super shiney! The ride was compfortable and the Limo driver was very polite!
Services Used: Transportation
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janellek0810
Wedding:
8/15/2009
5.0/5.0
Grey's limo was perfect for getting the groom and bride and members of the wedding party to and from my ceremony and reception. They did a really good job and will us them again in the future
Services Used: Transportation
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Aubrey
Wedding:
9/2/2007
5.0/5.0
My family has been using Gray's for events for a number of years, so when it came time to book a limo for our wedding it just made sense to book Gray's. My father booked the rental shortly after we announced our wedding date. Gray's was flexible enough to work within our time table for our wedding day - we needed very specific pick-up and drop-off times for all members of the wedding party at a number of different locations. The limo was clean and roomy and the driver was very courteous. Gray's was also very reasonably priced - I would recommend them to anyone in the Worcester area!
Services Used: Transportation
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Molly
Wedding:
8/4/2007
4.4/5.0
Gray's was a great vendor to work with. We booked them fairly close to our wedding, but their organization and professionalism made it easy. The car was beautiful. The driver was a gentleman. He even cranked the AC as soon as we started our receiving line to cool down the car on a HOT August afternoon.
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Do not use this vendor! They provided some of the worst service I have ever experienced. Not only did the limo not have air conditioning in 80 degree weather, the limo driver did nothing to remedy the issue or offer any apologies. To make matters worse the driver tried to rush us out of the limo after 45 minutes even though they were paid for 4 hours. The complimentary champagne was also not offered as promised. When they were confronted about this after the wedding they offered no apologies and were extremely rude. Do not waste your money on this place.
Services Used: Transportation
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kjones
Wedding:
6/16/2001
4.8/5.0
The drivers were very professional and helpful. My ceremony was further than I anticipated from the parking lot and my driver drove halfway down the field for me. He then turned the car so i could get out and get myself situated while behind the car so I wasn't straightening up in front of all our guests!
Services Used: Transportation
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