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hale koa

Honolulu , HI

LOCATION

honolulu, HI US
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Wedding Venue

REVIEWS

4.1
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3.9/5.0
4.1/5.0
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4.6/5.0
3.8/5.0
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Hoku
Wedding:
4/23/2011
1.2/5.0
Planning a wedding to begin with is a very hard and stressful task. Knowing this, you would expect the people with which you are expending a lot of your money to help make the planning process a little more care free. We decided to settle on the Hale Koa because we had heard that the food was pretty good and, lets face it, that was our number one priority. We had been to too many weddings that had completely bombed on the dinner menu. So after hearing such high marks we thought it would be worth the cost. I also attended the Wedding workshop for hotels/venues at the wedding cafe and Hale Koa made themselves out to be such nice and flexible people that in the beginning stages of planning i thought my choice to go with the Hale Koa was an automatic one, and one that i would certainly not regret!

Sadly, I was wrong! The service was sloppy, the banquet mangers were inflexible and treated us as if we were "just another wedding" that they wanted to get out of the way and collect all that they could in the process. It was pretty sad. We went in so excited to talk about the details of our special day and all we kept getting back from them was "no" after "no" after "no". It was pathetic to say the least. The only time I really received a call from the hotel was never a courtesy call to find out how plans were going and how they could be of assistance, it was merely to collect their payment. They did nothing to make us feel special or feel as though our big day was just as important to them as it was to us. After all, we're dishing out a lot of money to this place to let it just simply go unnoticed. My family did most of the set up on the day of the wedding and the Hale Koa staff - namely Bev (the banquet manager) and Gina (the Banquet coordinator) - did nothing to support us in our efforts, it seemed as though all they were interested in was to find out how much they could possibly squeeze out of us. So thankful to say, our day turned out to be a success, but sadly that was no thanks at all to the staff of the Hale Koa.

So if you're looking for a place to plan your wedding where your special day is just another dollar in the pocket of a greedy establishment and the staff treat you like you're too dumb to know whats best for you, than Hale Koa is your place! If not, I strongly suggest looking elsewhere. Although other venues may seem more steep if you're on a tight budget, I'd definitely warn you to shop around very carefully before settling for a place who treats your wedding day as just another way to make money. I know I have told everyone I possibly could to steer clear of the Hale Koa and I plan to do so for a long time! I feel it disrespectful for them to treat people with such utter disregard. Believe me when I say the list of what they did could go on and on but I am choosing to stop here. I'd be happy to answer any questions that any of you may have if you desire to know more.

By the way if after this warning you still decide to settle with the Hale Koa, make sure that when you give them the final count you undershoot the number by about 10% of your actual count. The reason for this is because even if you gauge your actual number, and less than that number shows up, you will still be overcharged for the number that you gave them. Just a tip.
Planning a wedding to begin with is a very hard and stressful task. Knowing this, you would expect the people with which Read more...
Planning a wedding to begin with is a very hard and stressful task. Knowing this, you would expect the people with which you are expending a lot of your money to help make the planning process a little more care free. We decided to settle on the Hale Koa because we had heard that the food was pretty good and, lets face it, that was our number one priority. We had been to too many weddings that had completely bombed on the dinner menu. So after hearing such high marks we thought it would be worth the cost. I also attended the Wedding workshop for hotels/venues at the wedding cafe and Hale Koa made themselves out to be such nice and flexible people that in the beginning stages of planning i thought my choice to go with the Hale Koa was an automatic one, and one that i would certainly not regret!

Sadly, I was wrong! The service was sloppy, the banquet mangers were inflexible and treated us as if we were "just another wedding" that they wanted to get out of the way and collect all that they could in the process. It was pretty sad. We went in so excited to talk about the details of our special day and all we kept getting back from them was "no" after "no" after "no". It was pathetic to say the least. The only time I really received a call from the hotel was never a courtesy call to find out how plans were going and how they could be of assistance, it was merely to collect their payment. They did nothing to make us feel special or feel as though our big day was just as important to them as it was to us. After all, we're dishing out a lot of money to this place to let it just simply go unnoticed. My family did most of the set up on the day of the wedding and the Hale Koa staff - namely Bev (the banquet manager) and Gina (the Banquet coordinator) - did nothing to support us in our efforts, it seemed as though all they were interested in was to find out how much they could possibly squeeze out of us. So thankful to say, our day turned out to be a success, but sadly that was no thanks at all to the staff of the Hale Koa.

So if you're looking for a place to plan your wedding where your special day is just another dollar in the pocket of a greedy establishment and the staff treat you like you're too dumb to know whats best for you, than Hale Koa is your place! If not, I strongly suggest looking elsewhere. Although other venues may seem more steep if you're on a tight budget, I'd definitely warn you to shop around very carefully before settling for a place who treats your wedding day as just another way to make money. I know I have told everyone I possibly could to steer clear of the Hale Koa and I plan to do so for a long time! I feel it disrespectful for them to treat people with such utter disregard. Believe me when I say the list of what they did could go on and on but I am choosing to stop here. I'd be happy to answer any questions that any of you may have if you desire to know more.

By the way if after this warning you still decide to settle with the Hale Koa, make sure that when you give them the final count you undershoot the number by about 10% of your actual count. The reason for this is because even if you gauge your actual number, and less than that number shows up, you will still be overcharged for the number that you gave them. Just a tip. Read less
Services Used: Wedding Venue
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Manda
Wedding:
1/8/2011
4.8/5.0
Hale koa was a good deal. Collette was very accommodating when we needed to finalize all the last minute details. The ceremony site in the Maile garden was just perfect. You couldn't even tell that we were in Waikiki. The food at the reception was awesome. Everyone raved at how great the food tasted. I can't wait for my friend's wedding so I can enjoy the food again.
Hale koa was a good deal. Collette was very accommodating when we needed to finalize all the last minute details. The Read more...
Hale koa was a good deal. Collette was very accommodating when we needed to finalize all the last minute details. The ceremony site in the Maile garden was just perfect. You couldn't even tell that we were in Waikiki. The food at the reception was awesome. Everyone raved at how great the food tasted. I can't wait for my friend's wedding so I can enjoy the food again. Read less
Services Used: Wedding Venue
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aggiemary04
Wedding:
9/26/2010
4.7/5.0
Hale Koa was a great venue for my wedding and reception! They were so helpful getting everything arranged for us (they hired the tent, chairs, etc). We had the wedding ceremony in the gardens and the reception outside on the Ilima Lawn. It was perfect. Everything I imagined and more. Such a beautiful place for a wedding and reception.
Hale Koa was a great venue for my wedding and reception! They were so helpful getting everything arranged for us (they Read more...
Hale Koa was a great venue for my wedding and reception! They were so helpful getting everything arranged for us (they hired the tent, chairs, etc). We had the wedding ceremony in the gardens and the reception outside on the Ilima Lawn. It was perfect. Everything I imagined and more. Such a beautiful place for a wedding and reception. Read less
Services Used: Wedding Venue
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aloharachie
Wedding:
7/16/2010
5.0/5.0
The location for the reception was perfect for us too!! We loved the set up, the size, the food, the staff, everything!! It wasn’t fussy or too uptight, and everyone seemed comfortable and seemed to be having a fabulous time. Beverly Ting, the coordinator there, was incredibly helpful, funny, sweet, and welcoming. She made all my fears and worries seem to slip away as she seemed to have everything under control. I’m assuming she did, too, because everything came out perfectly. The room was set up just like we had asked, and she even made sure my father got the specific cake he asked for. The Hale Koa was wonderful to work with. We were very happy with them.
The location for the reception was perfect for us too!! We loved the set up, the size, the food, the staff, everything!! Read more...
The location for the reception was perfect for us too!! We loved the set up, the size, the food, the staff, everything!! It wasn’t fussy or too uptight, and everyone seemed comfortable and seemed to be having a fabulous time. Beverly Ting, the coordinator there, was incredibly helpful, funny, sweet, and welcoming. She made all my fears and worries seem to slip away as she seemed to have everything under control. I’m assuming she did, too, because everything came out perfectly. The room was set up just like we had asked, and she even made sure my father got the specific cake he asked for. The Hale Koa was wonderful to work with. We were very happy with them. Read less
Services Used: Wedding Venue
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boogah
Wedding:
11/22/2009
4.3/5.0
This place was awesome! the food was great and the service was second to none. they do so many weddings here that everything is fine tuned and even when there was a small miss on the processional music, it went awesome on the fly and just everything else..awesome. so awesome. only thing is you need to get sponsored in and the parking is across the street so thats junk.
This place was awesome! the food was great and the service was second to none. they do so many weddings here that Read more...
This place was awesome! the food was great and the service was second to none. they do so many weddings here that everything is fine tuned and even when there was a small miss on the processional music, it went awesome on the fly and just everything else..awesome. so awesome. only thing is you need to get sponsored in and the parking is across the street so thats junk. Read less
Services Used: Wedding Venue
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Terina
Wedding:
7/8/2008
3.3/5.0
Our wedding turned out great but customer service was an issue when trying to work out the arrangements. We were able to resolve everything prior to arrival but we had to have multiple - firm - conversations to work out renting the gazebo and arranging attendance to the Monday night Luau for everyone who came to Hawaii. Once we arrived, the customer service was fine wth the staff we interacted with. We used this hotel for our hotel room, a lot of the meals, shopping, wedding ceremony, place of our pictures, and our the meal the evening before the wedding.
Our wedding turned out great but customer service was an issue when trying to work out the arrangements. We were able to Read more...
Our wedding turned out great but customer service was an issue when trying to work out the arrangements. We were able to resolve everything prior to arrival but we had to have multiple - firm - conversations to work out renting the gazebo and arranging attendance to the Monday night Luau for everyone who came to Hawaii. Once we arrived, the customer service was fine wth the staff we interacted with. We used this hotel for our hotel room, a lot of the meals, shopping, wedding ceremony, place of our pictures, and our the meal the evening before the wedding. Read less
Services Used: Wedding Venue
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Kaneohebride
Wedding:
8/22/2007
4.6/5.0
Great locations. Food was good for the money. Not to pricey. Must be military sponsored. Rooms were small and old, but nice view. No suites available.
Great locations. Food was good for the money. Not to pricey. Must be military sponsored. Rooms were small and old, but Read more...
Great locations. Food was good for the money. Not to pricey. Must be military sponsored. Rooms were small and old, but nice view. No suites available. Read less
Services Used: Wedding Venue
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jewelia
Wedding:
9/18/1999
5.0/5.0
Our cake was perfect. It had a buttercream icing and a fountain underneath it. There were stairs leading to the top where the bride and groom were. The inside was vanilla with a macadamia nut cream. It was awesome. We saved the top layer and had it a year later and it was still just as good as our wedding day.
Our cake was perfect. It had a buttercream icing and a fountain underneath it. There were stairs leading to the top where Read more...
Our cake was perfect. It had a buttercream icing and a fountain underneath it. There were stairs leading to the top where the bride and groom were. The inside was vanilla with a macadamia nut cream. It was awesome. We saved the top layer and had it a year later and it was still just as good as our wedding day. Read less
Services Used: Wedding Cake
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