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(9)

Hank's Cheesecakes

St. Louis , MO

LOCATION

1063 South Big Bend
St. Louis, MO US 63117 (map)

PHONE

800-466-4265

WEBSITE

View website
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Wedding Cake

REVIEWS

4.1
out of 5.0
4.1/5.0
4.2/5.0
4.2/5.0
4.0/5.0
4.0/5.0
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Brittney
Wedding:
5/17/2014
3.5/5.0
Deliciously creamy yet dense enough to stick to your utensil. Pass on Cheesecake Factory, trust me!

A couple negative things I would like to share in hope to improve Hank’s future business would be:
1) In regard to wedding clients, forget any and all personalization for your big day. My entire wedding was custom – down to the Wedding Programs. This was not to be different for my Wedding Cake either - I wanted Cheesecake and Ice Cream Cake, rather the traditional “Wedding Cake”. With that, I didn’t want to compromise the presentation of my cake because of the non-traditional route I took. All personalized requests were immediately rejected, to include but not limited to: Square Cakes, Swirly Design of Icing Decoration, and Special Ribbon (outside of their Silver or Gold options). Now, the square cakes I can understand especially after confirming the level of baking difficulty with my Executive Chef. But, the swirly design rather splatter shouldn’t have been an issue. The pearl & champagne colored ribbon shouldn’t have been an issue either. I mean at least a commitment to check with her supervisor would have been a practice of customer service than just “NO”. Overall, my cake looked fantastic thanks to my awesome Cake Topper…

2) If you are an out-of-state wedding client, don’t bother unless you have a ridiculously high level of tolerance and patience. It felt like I was a chore to the store by asking them to email me rather call. Being in a different time zone and utilizing more vendors than the average Bride, I **needed** the email trail to help jog my memory and for a reference later on. This was a struggle the entire time. In order to book my date and finalize my cake, I had to send two different people to go in person and sign papers. They wouldn’t accept any signed documents via email, snail mail OR fax. Seriously!? And if I remember correctly, they wouldn’t take credit card either, so I had to send someone in for a check payment.
Deliciously creamy yet dense enough to stick to your utensil. Pass on Cheesecake Factory, trust me!

A couple Read more...
Deliciously creamy yet dense enough to stick to your utensil. Pass on Cheesecake Factory, trust me!

A couple negative things I would like to share in hope to improve Hank’s future business would be:
1) In regard to wedding clients, forget any and all personalization for your big day. My entire wedding was custom – down to the Wedding Programs. This was not to be different for my Wedding Cake either - I wanted Cheesecake and Ice Cream Cake, rather the traditional “Wedding Cake”. With that, I didn’t want to compromise the presentation of my cake because of the non-traditional route I took. All personalized requests were immediately rejected, to include but not limited to: Square Cakes, Swirly Design of Icing Decoration, and Special Ribbon (outside of their Silver or Gold options). Now, the square cakes I can understand especially after confirming the level of baking difficulty with my Executive Chef. But, the swirly design rather splatter shouldn’t have been an issue. The pearl & champagne colored ribbon shouldn’t have been an issue either. I mean at least a commitment to check with her supervisor would have been a practice of customer service than just “NO”. Overall, my cake looked fantastic thanks to my awesome Cake Topper…

2) If you are an out-of-state wedding client, don’t bother unless you have a ridiculously high level of tolerance and patience. It felt like I was a chore to the store by asking them to email me rather call. Being in a different time zone and utilizing more vendors than the average Bride, I **needed** the email trail to help jog my memory and for a reference later on. This was a struggle the entire time. In order to book my date and finalize my cake, I had to send two different people to go in person and sign papers. They wouldn’t accept any signed documents via email, snail mail OR fax. Seriously!? And if I remember correctly, they wouldn’t take credit card either, so I had to send someone in for a check payment. Read less
Services Used: Wedding Cake
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KBMatula
Wedding:
5/12/2012
3.3/5.0
So Hank's cheesecake is amazing. We really enjoyed the cheesecake and so did everyone at our wedding. However, when we first went into taste cheesecake the gentleman that we worked with was not very nice at all. He acted like we were a burden and was not exicted at all. When I came in months later to change something he was so rude and disrespectful. He acted like I was an idiot for wanting to change stuff. We ordered a 4 tier cheesecake and 2 sheet cakes of cheesecake. He never told us that was way to much for the amount of guest we had. So after the wedding we were basically left over with all the tiers of the cake. We ordered cheesecake with strawberries and chocolate chessecake with rasberry sauce. We found out we didn't even get the raspberry sauce it was carmel. I love their cheesecake, but they should really have someone who is excited about weddings working with the customers. Oh, after the incident of trying to change something about the cheesecake, I would like to add I was seconds away from cancelling my order b/c he was so rude about everything.
So Hank's cheesecake is amazing. We really enjoyed the cheesecake and so did everyone at our wedding. However, when we Read more...
So Hank's cheesecake is amazing. We really enjoyed the cheesecake and so did everyone at our wedding. However, when we first went into taste cheesecake the gentleman that we worked with was not very nice at all. He acted like we were a burden and was not exicted at all. When I came in months later to change something he was so rude and disrespectful. He acted like I was an idiot for wanting to change stuff. We ordered a 4 tier cheesecake and 2 sheet cakes of cheesecake. He never told us that was way to much for the amount of guest we had. So after the wedding we were basically left over with all the tiers of the cake. We ordered cheesecake with strawberries and chocolate chessecake with rasberry sauce. We found out we didn't even get the raspberry sauce it was carmel. I love their cheesecake, but they should really have someone who is excited about weddings working with the customers. Oh, after the incident of trying to change something about the cheesecake, I would like to add I was seconds away from cancelling my order b/c he was so rude about everything. Read less
Services Used: Wedding Cake
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Sunshine
Wedding:
8/14/2010
4.7/5.0
Great choice for a wedding cake, but it did not taste as great as they usually do.
Great choice for a wedding cake, but it did not taste as great as they usually do.
Great choice for a wedding cake, but it did not taste as great as they usually do. Read less
Services Used: Wedding Cake
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coleraver
Wedding:
12/26/2008
1.4/5.0
This place should not be in the wedding cake business at all! My maid of honor was married a few months before me and they never even showed up with her cake, then the top layer of what was supposed to be my all white wedding cake was bright lime green! I will say that they gave us back half of our money after we returned that top layer, but two mistakes that are that big are unforgiveable in my eyes. The cakes are delicious, just don't count on them to pull through on your big day.
This place should not be in the wedding cake business at all! My maid of honor was married a few months before me and they Read more...
This place should not be in the wedding cake business at all! My maid of honor was married a few months before me and they never even showed up with her cake, then the top layer of what was supposed to be my all white wedding cake was bright lime green! I will say that they gave us back half of our money after we returned that top layer, but two mistakes that are that big are unforgiveable in my eyes. The cakes are delicious, just don't count on them to pull through on your big day. Read less
Services Used: Wedding Cake
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Jaime
Wedding:
9/1/2007
4.7/5.0
The cheesecake was to die for! We received SO MANY compliments on the wonderful cheesecake. Everyone was happy!
The cheesecake was to die for! We received SO MANY compliments on the wonderful cheesecake. Everyone was happy!
The cheesecake was to die for! We received SO MANY compliments on the wonderful cheesecake. Everyone was happy! Read less
Services Used: Wedding Cake
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jtaylor07
Wedding:
7/7/2007
5.0/5.0
Hank's was amazing!! My wedding was a bit far and they still traveled to the site to set up. We got the double chocolate cheesecake and it was the best cheesecake I have eaten. We had a line that wrapped for people waiting to eat cake. Needless to say it was all gone by the end of our wedding. Good thing we saved the top for us.
Hank's was amazing!! My wedding was a bit far and they still traveled to the site to set up. We got the double chocolate Read more...
Hank's was amazing!! My wedding was a bit far and they still traveled to the site to set up. We got the double chocolate cheesecake and it was the best cheesecake I have eaten. We had a line that wrapped for people waiting to eat cake. Needless to say it was all gone by the end of our wedding. Good thing we saved the top for us. Read less
Services Used: Wedding Cake
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ebrocklavitch
Wedding:
6/16/2007
4.3/5.0
I have celiac disease and I was diagnosed just six months before the wedding. We already put down a deposit at McArthur's Bakery and they weren't able to assist us with a gluten free cake. Hank's made a beautiful gluten-free cake so that my husband and I could cut the cake as tradition states. The cake was slightly more expensive than the cake we were getting from McArthur's and it wasn't decorated, which is why it wasn't much of a value, but in the situation we didn't have any other choice.
I have celiac disease and I was diagnosed just six months before the wedding. We already put down a deposit at McArthur's Read more...
I have celiac disease and I was diagnosed just six months before the wedding. We already put down a deposit at McArthur's Bakery and they weren't able to assist us with a gluten free cake. Hank's made a beautiful gluten-free cake so that my husband and I could cut the cake as tradition states. The cake was slightly more expensive than the cake we were getting from McArthur's and it wasn't decorated, which is why it wasn't much of a value, but in the situation we didn't have any other choice. Read less
Services Used: Wedding Cake
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Katy
Wedding:
9/23/2006
5.0/5.0
I LOVED my wedding cake! It was unusual, and absolutely delicious. I can't recommend them enough.
I LOVED my wedding cake! It was unusual, and absolutely delicious. I can't recommend them enough.
I LOVED my wedding cake! It was unusual, and absolutely delicious. I can't recommend them enough. Read less
Services Used: Wedding Cake
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