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HansonEllis.com

Torrance , CA
CONTACT US
CONTACT US

LOCATION

3165 Fujita St
Torrance, CA 90505 US (map)

PHONE

800-793-3924

WEBSITE

View website
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ABOUT US

Our personalized collection of bridal gifts, wedding invitations and custom favors are uniquely personalized to catch that magical moment on your special day. Personalize it with the... Read more
Our personalized collection of bridal gifts, wedding invitations and custom favors are uniquely personalized to catch that magical moment on your special day. Personalize it with the bride's/groom's name, a special message, and date to make it exclusive for your private event. Read less
Favors & Gifts

PHOTOS

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REVIEWS

3.3
out of 5.0
3.2/5.0
3.2/5.0
3.2/5.0
3.7/5.0
3.2/5.0
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Elizabeth
Wedding:
1/30/2016
1.0/5.0
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was very disappointed. The font and design were very poor and unprofessional - it looked like a middle schooler had typed it up in a big blob on the sheet. I designed my own version and sent it 9 times! Each time the proofs looked nothing like what I sent. I had multiple phone conversations with Tracy because I kept calling - no one called me back when I left messages. I was talked over and cut off by Keith multiple times. The sales team is very unprofessional. I would not recommend using Hanson Ellis if you want quality items or service.
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was Read more...
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was very disappointed. The font and design were very poor and unprofessional - it looked like a middle schooler had typed it up in a big blob on the sheet. I designed my own version and sent it 9 times! Each time the proofs looked nothing like what I sent. I had multiple phone conversations with Tracy because I kept calling - no one called me back when I left messages. I was talked over and cut off by Keith multiple times. The sales team is very unprofessional. I would not recommend using Hanson Ellis if you want quality items or service. Read less
Services Used: Favors & Gifts
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Marina
Wedding:
3/20/2015
0.6/5.0
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of March. When I said that I will file a claim - they said we already shipped everything. In fact, I have received 4 instead of 10 items and 1 of them has the wrong names on it, the other one item was broken! Seriously??!!!
When I asked them to refund my money they said absolutely the same information as the previous reviews said. We have received everything yesterday and will ship it this week. This week ended - my order hasn't been shipped!
DON't PURCHASE FROM THEM!!!
You will waste your time and money!
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of Read more...
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of March. When I said that I will file a claim - they said we already shipped everything. In fact, I have received 4 instead of 10 items and 1 of them has the wrong names on it, the other one item was broken! Seriously??!!!
When I asked them to refund my money they said absolutely the same information as the previous reviews said. We have received everything yesterday and will ship it this week. This week ended - my order hasn't been shipped!
DON't PURCHASE FROM THEM!!!
You will waste your time and money! Read less
Services Used: Favors & Gifts
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Richard
Wedding:
8/1/2014
1.6/5.0
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be delivered on 30th April. The transit time and turnaround is far too slow and not what they specify on their website or confirmation email (as shown below). They did not let me know that the items were out of stock and only after I contacted Hanson Ellis (26th March) to check the status, customer service informed me that the items had just come in and would be shipped out within a week. As one item was not received, I followed up again on 8th April and was told that it would ship out this week. On 24th April I contacted again and was advised that they made a mistake and the wrong item came in and it had just come in and would be going out this week.
Based on the time taken to receive the items and the fact I had to contact them 3 times for information is the reason I would not recommend ordering from them.

"Delivery Time
Production time for Custom/Personalized gifts and favors is 3-7 business days before shipment. Allow an additional 3-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped. Note: If you wish to have a proof of your order and/or if we did not receive your personalization, it may delay your order beyond the target date. All orders are based upon stock availability. If your product(s) is on back-order for an unusual amount of time, we will contact you. Out of the U.S. orders can not be rushed and may take up to 2-4 weeks before arrival."
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be Read more...
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be delivered on 30th April. The transit time and turnaround is far too slow and not what they specify on their website or confirmation email (as shown below). They did not let me know that the items were out of stock and only after I contacted Hanson Ellis (26th March) to check the status, customer service informed me that the items had just come in and would be shipped out within a week. As one item was not received, I followed up again on 8th April and was told that it would ship out this week. On 24th April I contacted again and was advised that they made a mistake and the wrong item came in and it had just come in and would be going out this week.
Based on the time taken to receive the items and the fact I had to contact them 3 times for information is the reason I would not recommend ordering from them.

"Delivery Time
Production time for Custom/Personalized gifts and favors is 3-7 business days before shipment. Allow an additional 3-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped. Note: If you wish to have a proof of your order and/or if we did not receive your personalization, it may delay your order beyond the target date. All orders are based upon stock availability. If your product(s) is on back-order for an unusual amount of time, we will contact you. Out of the U.S. orders can not be rushed and may take up to 2-4 weeks before arrival." Read less
Services Used: Favors & Gifts
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omar
Wedding:
1/9/2014
0.0/5.0
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE ORDER WASN'T RIGHT IN THE END. AND HOW DO THEY TRY TO RESOLVE IT....WE CAN GIVE YOU A REDUCED RATE FOR THE MISSING PRODUCTS. WORST COMPANY EVER SAVE YOUR TIME AND YOUR MONEY AND GO ELSEWHERE.
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE Read more...
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE ORDER WASN'T RIGHT IN THE END. AND HOW DO THEY TRY TO RESOLVE IT....WE CAN GIVE YOU A REDUCED RATE FOR THE MISSING PRODUCTS. WORST COMPANY EVER SAVE YOUR TIME AND YOUR MONEY AND GO ELSEWHERE. Read less
Services Used: Invitations
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Anonymous
Wedding:
2+ years ago
0.7/5.0
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took weeks past when they should have arrived before I finally received my package in the mail, which included a few damaged items. I would have been better off walking in to party city for my wedding, in fact the service probably would have been better.
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took Read more...
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took weeks past when they should have arrived before I finally received my package in the mail, which included a few damaged items. I would have been better off walking in to party city for my wedding, in fact the service probably would have been better. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
4.8/5.0
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a discount for ordering so many bottles but then didnt recieve it because it wasnt noted and they didnt do that. But did get free shipping. I've ordered my sand ceremony kit, MOH beach bag and 55 message in a bottle invitations. All engraved nicely.
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a Read more...
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a discount for ordering so many bottles but then didnt recieve it because it wasnt noted and they didnt do that. But did get free shipping. I've ordered my sand ceremony kit, MOH beach bag and 55 message in a bottle invitations. All engraved nicely. Read less
Services Used: Favors & Gifts, Invitations
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Trista
Wedding:
6/24/2013
0.0/5.0
ordered a custom money clip on May 10, still haven't receive it til today, sent email twice, no reply, horrible service!

Order #111632
ordered a custom money clip on May 10, still haven't receive it til today, sent email twice, no reply, horrible Read more...
ordered a custom money clip on May 10, still haven't receive it til today, sent email twice, no reply, horrible service!

Order #111632 Read less
Services Used: Favors & Gifts
HansonEllis.com responded with the following comments:

Hi Trista! We are sorry we were not able to deliver your package due to UPS losing the package in transit, but we hope you had a fantastic wedding!! Congrats!
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Cynthia
Wedding:
4/18/2013
5.0/5.0
We did the bottle starfish invitations. They were great for our beach themed wedding! The guests were in awe and cherished them like they were a prize. Shipping was fast and efficient. We couldn't ask for more. Thank you!
We did the bottle starfish invitations. They were great for our beach themed wedding! The guests were in awe and cherished Read more...
We did the bottle starfish invitations. They were great for our beach themed wedding! The guests were in awe and cherished them like they were a prize. Shipping was fast and efficient. We couldn't ask for more. Thank you! Read less
Services Used: Favors & Gifts
HansonEllis.com responded with the following comments:

Thank you for the kind words Cynthia! We really appreciate it!
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Yolanda
Wedding:
7/29/2012
4.9/5.0
They worked hard to get my invitations to me promptly. I was even able to save money on shipping because they were just a few short miles from my home I was able to pick them up.
Their team did an awesome job and my invitations were beautiful !
They worked hard to get my invitations to me promptly. I was even able to save money on shipping because they were just a Read more...
They worked hard to get my invitations to me promptly. I was even able to save money on shipping because they were just a few short miles from my home I was able to pick them up.
Their team did an awesome job and my invitations were beautiful ! Read less
Services Used: Invitations
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Brian Soze
Wedding:
6/30/2012
1.0/5.0
Horrible HORRIBLE customer experience with them. They ended up not fulfilling my order, but DIDNT LET ME KNOW for three weeks until I hounded their customer service people. And they never made it right. I WOULD AVOID THEM if you absolutely positively need your items.
Horrible HORRIBLE customer experience with them. They ended up not fulfilling my order, but DIDNT LET ME KNOW for three Read more...
Horrible HORRIBLE customer experience with them. They ended up not fulfilling my order, but DIDNT LET ME KNOW for three weeks until I hounded their customer service people. And they never made it right. I WOULD AVOID THEM if you absolutely positively need your items. Read less
Services Used: Favors & Gifts

MAP

 
3165 Fujita St, Torrance, CA 90505 See On Map
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