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HansonEllis.com

Torrance , CA
CONTACT US
CONTACT US

LOCATION

3165 Fujita St
Torrance, CA 90505 US (map)

PHONE

800-793-3924
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Our personalized collection of bridal gifts, wedding invitations and custom favors are uniquely personalized to catch that magical moment on your special day. Personalize it with the... Read more
Our personalized collection of bridal gifts, wedding invitations and custom favors are uniquely personalized to catch that magical moment on your special day. Personalize it with the bride's/groom's name, a special message, and date to make it exclusive for your private event. Read less
Favors & Gifts

PHOTOS

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REVIEWS

2.9
out of 5.0
2.8/5.0
2.9/5.0
2.9/5.0
3.3/5.0
2.8/5.0
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Default vendor profile pic
Jon
Wedding:
9/2/2017
0.5/5.0
I ordered a single shell container to use to propose to my girlfriend. The plan was to pop the question at the beach on a trip we had planned for a while. Placed the order almost 2 months ago. Stil havnt received it. Called and emailed them multiple times and still no answer. Makes me think they aren't even a real company and I just lost my money. Now we leave for the beach in couple days and I gota rush to find another way to propose. Unless u plan to relieve your order 5 months later if at all...don't use this company. Non existent customer service.
I ordered a single shell container to use to propose to my girlfriend. The plan was to pop the question at the beach on a Read more...
I ordered a single shell container to use to propose to my girlfriend. The plan was to pop the question at the beach on a trip we had planned for a while. Placed the order almost 2 months ago. Stil havnt received it. Called and emailed them multiple times and still no answer. Makes me think they aren't even a real company and I just lost my money. Now we leave for the beach in couple days and I gota rush to find another way to propose. Unless u plan to relieve your order 5 months later if at all...don't use this company. Non existent customer service. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
[Private]
0.5/5.0
SAY NO TO THIS SITE! WHAT A SCAM!

We ordered our cake topper and waited patiently for it. We didn't have a deadline to have it because we ordered it so early. We watched as it was processed (2 weeks after purchase) and then shipped (Another week) and 25 days after purchase... still nothing in the mail. So we finally broke down and emailed them asking about it and they said it's SOLD OUT! How can something be processed and then shipped and be sold out. I will never shop there again and I recommend you don't either.
SAY NO TO THIS SITE! WHAT A SCAM!

We ordered our cake topper and waited patiently for it. We didn't have a Read more...
SAY NO TO THIS SITE! WHAT A SCAM!

We ordered our cake topper and waited patiently for it. We didn't have a deadline to have it because we ordered it so early. We watched as it was processed (2 weeks after purchase) and then shipped (Another week) and 25 days after purchase... still nothing in the mail. So we finally broke down and emailed them asking about it and they said it's SOLD OUT! How can something be processed and then shipped and be sold out. I will never shop there again and I recommend you don't either. Read less
Services Used: Favors & Gifts, Invitations
Default vendor profile pic
Trang
Wedding:
4/12/2017
2.1/5.0
Never order from this company! The item is expected to arrive within 7-14 days, but it's now three weeks and haven't arrived. I'm going away on a vacation today and don't have this gift with me to take. I called them and they picked up right away. They were willing to refund me 50%, but it doesn't matter because i don't have that special gift. I now have to go out and buy another gift last minute because they wasted my time with their delivery promises which they never meet.

For a gifts online store, I would think delivery timing is crucial as there are events people plan and depend on these items to arrive on time, but apparently they do not take it seriously! After reading from the rest of the posts, I don't even know when I will receive the gift anymore.
Never order from this company! The item is expected to arrive within 7-14 days, but it's now three weeks and haven't Read more...
Never order from this company! The item is expected to arrive within 7-14 days, but it's now three weeks and haven't arrived. I'm going away on a vacation today and don't have this gift with me to take. I called them and they picked up right away. They were willing to refund me 50%, but it doesn't matter because i don't have that special gift. I now have to go out and buy another gift last minute because they wasted my time with their delivery promises which they never meet.

For a gifts online store, I would think delivery timing is crucial as there are events people plan and depend on these items to arrive on time, but apparently they do not take it seriously! After reading from the rest of the posts, I don't even know when I will receive the gift anymore. Read less
Services Used: Favors & Gifts, Invitations
Default vendor profile pic
Stefan
Wedding:
9/18/2016
0.9/5.0
Don't ever buy anything from this Company. I purchased a wine presentation box from them & paid for expedited shipping. I live about 30 miles away from them. It took 3 days for them to get me my package. Let's put this in perspective. I orderded some deluxe wedding DVD cases from a company in San Luis Obispo over a 100 miles away. Both packages shipped on Monday one from Hanson in Torrance, CA the other from Digital Wedding cases in San Luis Obispo.

The proprietor of Digital wedding cases emailed & called me Monday morning to fix an issue with my order & offer me a refund on the expedited order because he could get it to me on Tuesday via USPS priority mail. I'll use his service for the rest of my life.

Hanson on the other hand sent me an email saying the order shipped USPS priority mail & that was pretty much the end of their responsibility. I called after receiving my order to ask for a shipping refund & got the head of customer service, Tracy who shouldn't be in charge of servicing her own life. How she is in charge mystifies & leads me to believe either she won't be there much longer or this company just doesn't care about customers once they get paid. My order came on a Thursday & they flat refused to refund me of my expedited shipping cost. I asked to speak to her Manager whom she told me, his name was KD. She refused to let me speak with him. I'm quite livid but thanks for showing me another company never to do business with again.

Respectfully.
SCF
Don't ever buy anything from this Company. I purchased a wine presentation box from them & paid for expedited shipping. I Read more...
Don't ever buy anything from this Company. I purchased a wine presentation box from them & paid for expedited shipping. I live about 30 miles away from them. It took 3 days for them to get me my package. Let's put this in perspective. I orderded some deluxe wedding DVD cases from a company in San Luis Obispo over a 100 miles away. Both packages shipped on Monday one from Hanson in Torrance, CA the other from Digital Wedding cases in San Luis Obispo.

The proprietor of Digital wedding cases emailed & called me Monday morning to fix an issue with my order & offer me a refund on the expedited order because he could get it to me on Tuesday via USPS priority mail. I'll use his service for the rest of my life.

Hanson on the other hand sent me an email saying the order shipped USPS priority mail & that was pretty much the end of their responsibility. I called after receiving my order to ask for a shipping refund & got the head of customer service, Tracy who shouldn't be in charge of servicing her own life. How she is in charge mystifies & leads me to believe either she won't be there much longer or this company just doesn't care about customers once they get paid. My order came on a Thursday & they flat refused to refund me of my expedited shipping cost. I asked to speak to her Manager whom she told me, his name was KD. She refused to let me speak with him. I'm quite livid but thanks for showing me another company never to do business with again.

Respectfully.
SCF Read less
Services Used: Favors & Gifts
Default vendor profile pic
Elizabeth
Wedding:
1/30/2016
1.0/5.0
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was very disappointed. The font and design were very poor and unprofessional - it looked like a middle schooler had typed it up in a big blob on the sheet. I designed my own version and sent it 9 times! Each time the proofs looked nothing like what I sent. I had multiple phone conversations with Tracy because I kept calling - no one called me back when I left messages. I was talked over and cut off by Keith multiple times. The sales team is very unprofessional. I would not recommend using Hanson Ellis if you want quality items or service.
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was Read more...
I paid for mini genie bottles with a message scroll. When I received the proof with the custom text for the scroll I was very disappointed. The font and design were very poor and unprofessional - it looked like a middle schooler had typed it up in a big blob on the sheet. I designed my own version and sent it 9 times! Each time the proofs looked nothing like what I sent. I had multiple phone conversations with Tracy because I kept calling - no one called me back when I left messages. I was talked over and cut off by Keith multiple times. The sales team is very unprofessional. I would not recommend using Hanson Ellis if you want quality items or service. Read less
Services Used: Favors & Gifts
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Marina
Wedding:
3/20/2015
0.6/5.0
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of March. When I said that I will file a claim - they said we already shipped everything. In fact, I have received 4 instead of 10 items and 1 of them has the wrong names on it, the other one item was broken! Seriously??!!!
When I asked them to refund my money they said absolutely the same information as the previous reviews said. We have received everything yesterday and will ship it this week. This week ended - my order hasn't been shipped!
DON't PURCHASE FROM THEM!!!
You will waste your time and money!
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of Read more...
Worst experience ever!
AVOID THIS COMPANY!!
I placed my order in February, they didn't ship it till the end of March. When I said that I will file a claim - they said we already shipped everything. In fact, I have received 4 instead of 10 items and 1 of them has the wrong names on it, the other one item was broken! Seriously??!!!
When I asked them to refund my money they said absolutely the same information as the previous reviews said. We have received everything yesterday and will ship it this week. This week ended - my order hasn't been shipped!
DON't PURCHASE FROM THEM!!!
You will waste your time and money! Read less
Services Used: Favors & Gifts
Default vendor profile pic
Richard
Wedding:
8/1/2014
1.6/5.0
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be delivered on 30th April. The transit time and turnaround is far too slow and not what they specify on their website or confirmation email (as shown below). They did not let me know that the items were out of stock and only after I contacted Hanson Ellis (26th March) to check the status, customer service informed me that the items had just come in and would be shipped out within a week. As one item was not received, I followed up again on 8th April and was told that it would ship out this week. On 24th April I contacted again and was advised that they made a mistake and the wrong item came in and it had just come in and would be going out this week.
Based on the time taken to receive the items and the fact I had to contact them 3 times for information is the reason I would not recommend ordering from them.

"Delivery Time
Production time for Custom/Personalized gifts and favors is 3-7 business days before shipment. Allow an additional 3-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped. Note: If you wish to have a proof of your order and/or if we did not receive your personalization, it may delay your order beyond the target date. All orders are based upon stock availability. If your product(s) is on back-order for an unusual amount of time, we will contact you. Out of the U.S. orders can not be rushed and may take up to 2-4 weeks before arrival."
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be Read more...
Ordered 2 different items on 22nd February to be engraved. One was delivered on 2nd April and the other is expected to be delivered on 30th April. The transit time and turnaround is far too slow and not what they specify on their website or confirmation email (as shown below). They did not let me know that the items were out of stock and only after I contacted Hanson Ellis (26th March) to check the status, customer service informed me that the items had just come in and would be shipped out within a week. As one item was not received, I followed up again on 8th April and was told that it would ship out this week. On 24th April I contacted again and was advised that they made a mistake and the wrong item came in and it had just come in and would be going out this week.
Based on the time taken to receive the items and the fact I had to contact them 3 times for information is the reason I would not recommend ordering from them.

"Delivery Time
Production time for Custom/Personalized gifts and favors is 3-7 business days before shipment. Allow an additional 3-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped. Note: If you wish to have a proof of your order and/or if we did not receive your personalization, it may delay your order beyond the target date. All orders are based upon stock availability. If your product(s) is on back-order for an unusual amount of time, we will contact you. Out of the U.S. orders can not be rushed and may take up to 2-4 weeks before arrival." Read less
Services Used: Favors & Gifts
Default vendor profile pic
omar
Wedding:
1/9/2014
0.0/5.0
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE ORDER WASN'T RIGHT IN THE END. AND HOW DO THEY TRY TO RESOLVE IT....WE CAN GIVE YOU A REDUCED RATE FOR THE MISSING PRODUCTS. WORST COMPANY EVER SAVE YOUR TIME AND YOUR MONEY AND GO ELSEWHERE.
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE Read more...
WORST COMPANY EVER!! IT TOOK 2 MONTHS TO GET MY ORDER, THEY ADDED EXTRA FEES FOR SHIPPING TO GET MORE MONEY OFF ME AND THE ORDER WASN'T RIGHT IN THE END. AND HOW DO THEY TRY TO RESOLVE IT....WE CAN GIVE YOU A REDUCED RATE FOR THE MISSING PRODUCTS. WORST COMPANY EVER SAVE YOUR TIME AND YOUR MONEY AND GO ELSEWHERE. Read less
Services Used: Invitations
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.7/5.0
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took weeks past when they should have arrived before I finally received my package in the mail, which included a few damaged items. I would have been better off walking in to party city for my wedding, in fact the service probably would have been better.
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took Read more...
This company is awful! Not only is the customer service awful, the actual products are low quality! My order also took weeks past when they should have arrived before I finally received my package in the mail, which included a few damaged items. I would have been better off walking in to party city for my wedding, in fact the service probably would have been better. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
2+ years ago
4.8/5.0
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a discount for ordering so many bottles but then didnt recieve it because it wasnt noted and they didnt do that. But did get free shipping. I've ordered my sand ceremony kit, MOH beach bag and 55 message in a bottle invitations. All engraved nicely.
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a Read more...
They were great to work with & responded to emails quickly. The only thing I didnt like was that I was told I could have a discount for ordering so many bottles but then didnt recieve it because it wasnt noted and they didnt do that. But did get free shipping. I've ordered my sand ceremony kit, MOH beach bag and 55 message in a bottle invitations. All engraved nicely. Read less
Services Used: Favors & Gifts, Invitations

MAP

 
3165 Fujita St, Torrance, CA 90505 See On Map
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Please let this vendor know that you found them on the WeddingWire Network.
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