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Harold's Bridal Shop

New Haven , CT

LOCATION

19 Elm Street
New Haven, CT US 06510 (map)

PHONE

203-562-4156

WEBSITE

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Dress & Attire

REVIEWS

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3.9/5.0
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keri
Wedding:
5/4/2014
1.0/5.0
I purchased my wedding gown from Harold's in October of 2013. After extensive measurements they finally ordered my gown. It came in three weeks late and was the wrong size. I could not zip it past my lower back. That wasn't the only problem. There were two gaping holes where they removed breast pads and decided to not stitch them back up. They had to put a rush order on a 2nd dress and that one finally came in about 3 weeks before my wedding. I had about 6 different fittings causing me to waste a lot of time and gas with frequent trips to New Haven. The seamstress was extremely rude and would not take the dress in where I wanted it taken in. After several wasted trips to Harold's for fittings and to sew a sash on the dress, I finally picked my gown up three days ago as my wedding is in exactly six days. I brought the dress home, took it out of the bag as directed only to find a dress full of STAINS, WRINKLES, and FILTH. The train has a stain the size of a half dollar, the armits are completely filthy, and there are dirt streaks EVERYWHERE. There are a few mysterious pink spots on my ivory gown as well. I have contacted Harold's through different forms of media only to be ignored. They have not responded or taken care of this matter. Again, my wedding is in SIX days and my gown that everyone will watch me walk down the aisle in, is filthy. The dress 1000% looks as if it was worn, celebrated in, and put back on the hanger. I am beyond furious, disgusted, and a nervous wreck as I have NO time to get this matter fixed and Harold's is NOT responding to my calls, emails, or social media messages. I want my $950.00 back from this inconveinence, stress, and anxiety this store has caused. They should be shut down immediately.
Services Used: Dress & Attire
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Anonymous
Wedding:
9/1/2013
2.0/5.0
I wont go back there or suggest anyone going there. The place is out dated and dirty, pretty expensive and the when i was getting measured instead of going with my waistline they pinch in more so i lost an inch and ordered a dress size that was two sizes to small! So now i have to try to exchange it but with their hours it is impossible! They need to be open later and on Sundays.
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Harolds is by far the best!! I attended 2 weddings this year and have a wedding to attend next year all my work is done here!! These women are so nice and charismatic it's crazy! From being there once they never forgot my name! I am so short and could not believe how great of a job the seamstress did with my hems! I also bought one of the dresses from davids and a tux off online Harolds took them 2 weeks before the wedding and got the work done great and only charged me 80 dollars for my dress and my tux she did for free and when I asked them why the women told me because they noticed how much I've been buying for all these weddings they wanted to give me a break I was in awe! Not only would any other store not remember me they definitely wouldn't cut money off!! These girls are professional, nice, do great work, and know what their talking about! I would HIGHLY recommend them!!
Services Used: Dress & Attire
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Laura
Wedding:
5/26/2013
5.0/5.0
I found my dress in Florida and went on line to see which stores in CT would have it. There were two stores that could possibly obtain it for me. One store told me I had to purchase it prior to seeing if the size fit, the other store was Harolds in New Haven, and Lisa, the owner of Harolds went out of her way to obtain the dress for me without a cost. From the beginning of the process to the end, all of her staff were very professional and accommodating. I had my alterations done by Louisa and she was terrific, and even purchased my shoes from them. The match to my dress was perfection.
I am the mother of the groom and could not be more pleased with the service I have received, in addition,
If you are a bride, looking for a dress, I would make Harolds my first stop!
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Meagan is a wonderful sales associate! She was so very attentive to my needs and what I was looking for. There were a ton of dresses in my price point that were all lovely. The staff was accommodating and friendly throughout the whole process!
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Never ever go here!!!! They are the most unprofessional bridal shop there is. Their seamstress ruined my expensive Mother of the Bride gown. She cut my lining free hand and when I asked her what she was doing, she responded "Oh, you want the train? Why would I purchase a dress with a train if I didn't want it. She also could not figure out how to hem it which is why she was cutting it. My daughter also purchased her gown there. She was taking it all in on the sides which would have taken half of the beading off. She proceeded to tell us never to come late at night again, she was too tired to work then. That's my fault that I was given a late night appointment. She proceeded to go upstairs to another seamstress and yell that she needed her help downstairs where we were so she could figure out how to do it. She needed her fast because she had to go home. I did not sleep that night. I ended up having to go to another seamstress for alterations because this one obviously had no idea what she was doing. They also dyed my shoes the wrong color. They had to reorder them. When my daughter went to pick them up, they proceeded to tell me I owed them money for shoes. I then proceeded to tell the owner LISA that I wanted to be reimbursed for the gown alterations that needed to be fixed because her seamstress ruined the lining. She told me I was being uncooperative and she would not give me my shoes unless we paid for the other shoes. I am uncooperative???? This bridal salon should be shut down because of the unprofessional ism and mistakes they constantly make. If you go there, you will be sorry because the owner LISA does not even care that her seamstress ruins what you purchase from them Don't say I didn't warn you if you decide to go there!!!!!
Services Used: Dress & Attire
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mk16
Wedding:
7/7/2012
2.2/5.0
I wish I had as many nice things to say as everyone else on this forum but I did not have the best experience at Harold's. I bought my wedding dress there and decided it would be nice to get my bridesmaid's dresses and the guy's tuxs there as well. We chose the bridesmaids dresses based on the style, but more specifically the color that worked perfectly with a champagne waist band that was part of my dress. My girls paid for their dresses and they were supposedly ordered, only to find out two weeks later that the dress company no longer made that dress in the color we chose. After learning about this, I wasn't sure why they were using outdated catalogues to order a dress for July 2012 when it was the last week of December 2011. Moreover, I was actually shocked when I received no apology from the owner, nor any form of a discount for the inconvenience.

As far as my dress goes, I was measured for wearing 2 inch heels, yet my dress came in two inches long. The seamstress pinned me to fix the problem, told me to come back in a week and a half and everything would be fixed. I just went today and she had no recollection of the incident happening at all. At that point I asked for the owner and for a second time of being inconvenienced, received no apology whatsoever other than, "She can't remember what happened!" (the seamstess) "Come back on Saturday!" I'm guessing that I still won't be compensated for yet another inconvenience.

I have to say that many people go here and it must be for the prices. I personally was not impressed by the customer service that I have received from the owners, not to mention the extremely outdated and dirty decor. The icing on the cake is that I found out a week and a half ago that they will be closing for vacation, conveniently for nine days, beginning the week before my wedding. We received no phone call to inform us of this with adequate notice(particularly for the tux rentals) and the only reason I even knew this was because I had made the appt. to fix the length of my dress. I'm trying to make the best of this but if I could do this over again, I would have walked right back out the door and gone somewhere else!
Services Used: Dress & Attire
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Katie
Wedding:
6/16/2012
5.0/5.0
Harold's Bridal Shop is the best! My daughter's dress was beautiful and they did a great job with the alterations! Thank you for helping to make the wedding so memorable and beautiful!
Services Used: Dress & Attire
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Melissa
Wedding:
6/16/2012
5.0/5.0
The girls at Harold’s are AMAZING. They do anything in their power to make sure everything is just the way you want it. They take care of every detail – shoes, jewelry, undergarments, headpieces – and all while making sure you never feel stressed about any of it. We got basically everything from Harold’s, including bridesmaids, mother’s dresses, and tuxedos. Everyone looked and felt great the day of the wedding. They have a great selection of dresses so it’s hard not to find something there. The prices are reasonable, but more importantly, the customer service is phenomenal. They make you feel like the most beautiful bride.
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I purchased my wedding dress from Harold's, and it was everything I had hoped for. The consultant who worked with me on my first appointment listened to my feedback on two initial dresses, and my price point, and the third dress she pulled was perfect! Additionally, the tailor worked wonders to transform the dress from my first fitting to my last - someone at the wedding asked me if the dress was custom-made! THANK YOU to Harold's!
Services Used: Dress & Attire
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Stephanie
Wedding:
3/10/2012
5.0/5.0
Thank you Harold's for giving me the dress of my dreams! You are treated like a princess at Harold's and I highly recommend them to anyone! My sister and I both bought our dresses at Harolds, along with the bridesmaids dresses! They are very reasonable priced and super nice and attentive!!! Thank you!
Services Used: Dress & Attire
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Teesa921
Wedding:
11/5/2011
5.0/5.0
I never thought I would find THE dress. Having been to five bridal shops, I had given up and was just looking for a dress that was pretty enough. Until I went to Harold's! They were having a trunk show that day and it was fate that I met that Demetrios dress. From that day, through all of my fittings, the staff was awesome - patient, kind, flexible (I changed appointments several times since I am from out of town) and professional. I have purchased two bridesmaid dresses from Harold's and now my wedding dress and will continue to go back for more! Thank you!
Services Used: Dress & Attire
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Kathleen
Wedding:
9/4/2011
4.4/5.0
There's a reason that Harold's has been in business for sixty years and still does so well -- they really know their stuff and have a good product and good seamstresses. The decor of the place itself is dated, for sure, but you're not there for the decor. They have a wonderful selection of dresses -- my favorites were the San Patricks. The sales team were great and helpful and I'm also thrilled to be supporting a New Haven business. The alterations were pricey, but that's the way it is everywhere. I was turned off by a lot of other bridal shops because of overly-pushy sales people, but at Harold's they were patient and genuinely wanted the customer to take their time and get the right dress. I have recommended Harold's to other and will continue to do so. Everyone commented on how beautiful my dress was on the day. :)
Services Used: Dress & Attire
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Eva
Wedding:
5/7/2011
5.0/5.0
Harolds was amazing! They got me my dress for literally 1/2 the price another salon was trying to charge me. Further more my bridal dress consultant Meghan was great! She answered all of my questions and was very responsive and attentive. They have a huge selection and were very fair in pricing. My one word of advice would be to go there once you have a good idea of style so you make the most out of you appointment with their large inventory. Thanks to all staff at Harolds!
Services Used: Dress & Attire
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CandacePM
Wedding:
5/30/2009
4.9/5.0
Lovely staff, lovely service. I received so many compliments on my gown. I felt so beautiful on my wedding thanks to the girls at Harold's.
Services Used: Dress & Attire
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Anne
Wedding:
7/15/2007
4.4/5.0
I found the dress I loved at the Bridal Mall in Nyantic, CT. The Bridal Mall wanted almost $1000 for my dress "new" and about $800 for it off the rack in the wrong size. When I went to Harolds (another retailer for my dress), they didn't have the exact dress. However, they were willing to search for the dress on the retailers site, measure me, and order the dress in my size for less than the $800 quoted by the other place. I was very happy with the service and my whole experience at Harolds. The only surprise for me was the cost of alterations. I only needed the top taken in a little, a bustle sewn on (one loop in the back) and bra cups sewn in the top and the alterations cost me a few hundred dollars. The alterations came out great, but were just more than I expected.
Services Used: Dress & Attire
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Kerri
Wedding:
5/26/2007
3.6/5.0
Hours of operation weren't great, especially for a college student, and it too ka lot of work to set up an appointment that my bridesmaids and I could all attend.
Services Used: Dress & Attire
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Lisa-Marie
Wedding:
10/9/2006
5.0/5.0
I had Alicia as my sales person and she is just the sweetest girl ever!!!! I really enjoyed going to see my dress. Every fitting she was there to help and was honest in her opinion, even when the dress she thought was better on me was the less expensive one! ...and when I asked them to change my dress order to add a longer train. I ordered all of my girls dresses through them as well as my tiara and veil...which they altered very close to the wedding. They were great!
Services Used: Dress & Attire

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19 Elm Street, New Haven, CT 06510 See On Map
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