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Heartline Cafe

Sedona , AZ
CONTACT US
CONTACT US

LOCATION

Sedona, AZ 86336 US (map)

PHONE

928-282-3365

WEBSITE

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Catering

REVIEWS

4.3
out of 5.0
4.3/5.0
3.9/5.0
4.3/5.0
4.4/5.0
4.4/5.0
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DJ
Wedding:
5/21/2016
4.6/5.0
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, and I even caught some of them dancing their way through the venue.

Even though I didn't get to eat any of my food at the wedding, everyone raved about our catering. They were also kind enough to pack up the leftovers for us.
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, Read more...
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, and I even caught some of them dancing their way through the venue.

Even though I didn't get to eat any of my food at the wedding, everyone raved about our catering. They were also kind enough to pack up the leftovers for us. Read less
Services Used: Catering
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Danielle
Wedding:
10/17/2015
0.5/5.0
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in May 2015 in attempt to schedule a rehearsal dinner for our wedding on October 17, 2015. We enjoyed the setting and liked the menu options. We visited other places and ultimately decided we would go with Heartline and reserve the patio for our event. We placed a $250 deposit on May 13, which reserved our date for the dinner on October 16 and a free tasting of entrées and desserts. After months of endless poor communication and requests to have the event details in written communication via email, things were still not getting resolved. Phone calls, voicemails, and emails went unanswered for sometimes a week or two, if answered at all. Finally, a few weeks prior to the event, I had a discussion with them expressing my extreme frustration and requested the final details be emailed the next day. We expressed that we hoped things would change and this would be a positive experience, but if they did not, we couldn't possibly make a recommendation for their business to anyone. The next day, 9/25/2015, we received a phone call informing us that they would not be conducting business with us and were cancelling the event and refunding our $250 deposit. The reason given, "we threatened and insulted them with bad reviews and had unreasonable expectations". As of the morning of November 8, 2015, there has still been no refund issued. The last verbal conversation between myself and the owner was Saturday October 24. I was told she would be checking on the status of the refund and get back to me. I did not hear back and I left numerous voicemails, and as of the morning of November 8, I still have no refund or returned phone calls. I hope to resolve this issue in a more professional manner than we have previously received, but I cannot do that when there is zero communication. The owner is crazy and incredibly rude. I do not know how she has any business.
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in Read more...
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in May 2015 in attempt to schedule a rehearsal dinner for our wedding on October 17, 2015. We enjoyed the setting and liked the menu options. We visited other places and ultimately decided we would go with Heartline and reserve the patio for our event. We placed a $250 deposit on May 13, which reserved our date for the dinner on October 16 and a free tasting of entrées and desserts. After months of endless poor communication and requests to have the event details in written communication via email, things were still not getting resolved. Phone calls, voicemails, and emails went unanswered for sometimes a week or two, if answered at all. Finally, a few weeks prior to the event, I had a discussion with them expressing my extreme frustration and requested the final details be emailed the next day. We expressed that we hoped things would change and this would be a positive experience, but if they did not, we couldn't possibly make a recommendation for their business to anyone. The next day, 9/25/2015, we received a phone call informing us that they would not be conducting business with us and were cancelling the event and refunding our $250 deposit. The reason given, "we threatened and insulted them with bad reviews and had unreasonable expectations". As of the morning of November 8, 2015, there has still been no refund issued. The last verbal conversation between myself and the owner was Saturday October 24. I was told she would be checking on the status of the refund and get back to me. I did not hear back and I left numerous voicemails, and as of the morning of November 8, I still have no refund or returned phone calls. I hope to resolve this issue in a more professional manner than we have previously received, but I cannot do that when there is zero communication. The owner is crazy and incredibly rude. I do not know how she has any business. Read less
Services Used: Catering
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Anonymous
Wedding:
Recently Married
4.6/5.0
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to make sure we got the right food for the wedding. She even gave us dessert after the tasting even through we were going through a different vendor for dessert. The food at Heartline was so delicious that we went back multiple times for breakfast, lunch and dinner!
Phyllis was very accommodating and helped us to achieve our vision. We had infused carafes of water and iced tea on all the table to help the guests stay hydrated. There were even large decanters at the bar of decoratively infused drink mix. Her service team was friendly and professional. Everything was on time and well organized, with delicious food.
In conclusion, Heartline Cafe had delicious food and a great service team.
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to Read more...
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to make sure we got the right food for the wedding. She even gave us dessert after the tasting even through we were going through a different vendor for dessert. The food at Heartline was so delicious that we went back multiple times for breakfast, lunch and dinner!
Phyllis was very accommodating and helped us to achieve our vision. We had infused carafes of water and iced tea on all the table to help the guests stay hydrated. There were even large decanters at the bar of decoratively infused drink mix. Her service team was friendly and professional. Everything was on time and well organized, with delicious food.
In conclusion, Heartline Cafe had delicious food and a great service team. Read less
Services Used: Catering
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Anonymous
Wedding:
1+ year ago
4.8/5.0
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our dinner was for 12 adults and 6 children. She recommended food options and they were perfect. We had trout and crispy chicken for the adults and pasta for the children. We ordered cheese and fruit for the guests to eat while we had our pictures taken off site. Everyone loved the food. The trout is exceptionally good since it is local. It is red trout. We ordered the fancy sals with cranberries and it was delicious. I recommend this salad. Our nephew, who is a picky eater didn't like his pasta (it had basil in it), so they made him a pizza. My mother-in;law has dietary restrictions, and they made exactly what we asked for her. Phyllis met with us the day before the wedding and finalized seating, table arrangements, cake table, etc. When we arrived tot he venue, it was perfect. We had the entire patio area outside in the evening. I highly recommend this space. There is a covered position should it rain. We had our dinner on July 16, 2015 and the weather was perfect. It was not hot outside at night (6:30 p.m.-10:30 p.m.).
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our Read more...
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our dinner was for 12 adults and 6 children. She recommended food options and they were perfect. We had trout and crispy chicken for the adults and pasta for the children. We ordered cheese and fruit for the guests to eat while we had our pictures taken off site. Everyone loved the food. The trout is exceptionally good since it is local. It is red trout. We ordered the fancy sals with cranberries and it was delicious. I recommend this salad. Our nephew, who is a picky eater didn't like his pasta (it had basil in it), so they made him a pizza. My mother-in;law has dietary restrictions, and they made exactly what we asked for her. Phyllis met with us the day before the wedding and finalized seating, table arrangements, cake table, etc. When we arrived tot he venue, it was perfect. We had the entire patio area outside in the evening. I highly recommend this space. There is a covered position should it rain. We had our dinner on July 16, 2015 and the weather was perfect. It was not hot outside at night (6:30 p.m.-10:30 p.m.). Read less
Services Used: Wedding Venue
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Jessica
Wedding:
3/7/2015
5.0/5.0
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for our wedding. Our venue was at a location in Sedona, and they brought their A-team to make our day perfectly flawless.
From the H'Orderves the salad to the dinner, every guest raved about how fabulous the food tasted. We had plenty of food for our guests to enjoy and even had the option for second helpings. We even needed to change our timeframe around on the spot, and without fail, the team made it happen and our guests had no idea. Biggest thank you to Heartline for that impromptu adjustment!!!! Our bartender was sweet and friendly and engaged our guests in conversation.
They also suggested heaters, and so glad they did. As the sun went down, it got chilly and our guests could enjoy the outdoors with a little warmth.
The flatware rental was fabulous, and matched perfectly with the style we were trying to create for the wedding. Mind you while you are reading that we complied everything by phone and email. Phyllis is an absolute professional, and absolutely nailed it!
Thank you for making our day so special, I highly recommend Heartline for any event, in house or out.
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for Read more...
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for our wedding. Our venue was at a location in Sedona, and they brought their A-team to make our day perfectly flawless.
From the H'Orderves the salad to the dinner, every guest raved about how fabulous the food tasted. We had plenty of food for our guests to enjoy and even had the option for second helpings. We even needed to change our timeframe around on the spot, and without fail, the team made it happen and our guests had no idea. Biggest thank you to Heartline for that impromptu adjustment!!!! Our bartender was sweet and friendly and engaged our guests in conversation.
They also suggested heaters, and so glad they did. As the sun went down, it got chilly and our guests could enjoy the outdoors with a little warmth.
The flatware rental was fabulous, and matched perfectly with the style we were trying to create for the wedding. Mind you while you are reading that we complied everything by phone and email. Phyllis is an absolute professional, and absolutely nailed it!
Thank you for making our day so special, I highly recommend Heartline for any event, in house or out. Read less
Services Used: Catering, Unique Services
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Robin
Wedding:
10/12/2014
5.0/5.0
We had a destination wedding in Sedona, AZ and were in search of an intimate venue for our reception dinner. Heartline Cafe was perfect! We booked the Fireside Room for our dinner and enjoyed the beautiful setting and delicious food.

We received very personal attention prior to our event. Everyone we worked with was flexible and did everything possible to ensure our reception would be a success. Our guests loved it so much, we went back for breakfast the next morning - all 16 of us!
We had a destination wedding in Sedona, AZ and were in search of an intimate venue for our reception dinner. Heartline Read more...
We had a destination wedding in Sedona, AZ and were in search of an intimate venue for our reception dinner. Heartline Cafe was perfect! We booked the Fireside Room for our dinner and enjoyed the beautiful setting and delicious food.

We received very personal attention prior to our event. Everyone we worked with was flexible and did everything possible to ensure our reception would be a success. Our guests loved it so much, we went back for breakfast the next morning - all 16 of us! Read less
Services Used: Catering
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I cannot say enough good things about the heartline! I worked with Rachel and Phillis and they were both wonderful. They worked with us to come up with the perfect menu and were really flexible with our budget. The service was great and everyone raved about the good. Everything was really personalized, they even printed a menu with a quote of our choice. I really appreciated all the little things and am so happy that we picked the heartline.
I cannot say enough good things about the heartline! I worked with Rachel and Phillis and they were both wonderful. They Read more...
I cannot say enough good things about the heartline! I worked with Rachel and Phillis and they were both wonderful. They worked with us to come up with the perfect menu and were really flexible with our budget. The service was great and everyone raved about the good. Everything was really personalized, they even printed a menu with a quote of our choice. I really appreciated all the little things and am so happy that we picked the heartline. Read less
Services Used: Wedding Venue
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Jeanne
Wedding:
6/22/2014
5.0/5.0
Great food, excellent service. Gary was our Captain for our event and we loved working with him!!!
Great food, excellent service. Gary was our Captain for our event and we loved working with him!!!
Great food, excellent service. Gary was our Captain for our event and we loved working with him!!! Read less
Services Used: Catering
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cpgarrett
Wedding:
5/24/2014
5.0/5.0
We had many compliments on the food at our daughter's wedding. Everyone we worked with at Heartline was responsive and pleasant to deal with.
We had many compliments on the food at our daughter's wedding. Everyone we worked with at Heartline was responsive and Read more...
We had many compliments on the food at our daughter's wedding. Everyone we worked with at Heartline was responsive and pleasant to deal with. Read less
Services Used: Catering
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We just had our wedding ceremony in the Fireside Room and it was the perfect reception venue for our 25 person wedding. We loved having the room to ourselves, including the patio. The decor provided by Heartline was lovely and there were several color options. The food was absolutely delicious and plentiful - there were a ton of options to choose from. I loved the Gnocchi. The pecan bites for dessert are still being talked about by my family. It was the perfect amount of space for us. There was room for some dancing. We also loved being able to celebrate with our small dog. Finally, it was BYOB, which gave us the opportunity to select our own wines, beers and champagne. Heartline Cafe was the ideal venue for our needs.
We just had our wedding ceremony in the Fireside Room and it was the perfect reception venue for our 25 person wedding. We Read more...
We just had our wedding ceremony in the Fireside Room and it was the perfect reception venue for our 25 person wedding. We loved having the room to ourselves, including the patio. The decor provided by Heartline was lovely and there were several color options. The food was absolutely delicious and plentiful - there were a ton of options to choose from. I loved the Gnocchi. The pecan bites for dessert are still being talked about by my family. It was the perfect amount of space for us. There was room for some dancing. We also loved being able to celebrate with our small dog. Finally, it was BYOB, which gave us the opportunity to select our own wines, beers and champagne. Heartline Cafe was the ideal venue for our needs. Read less
Services Used: Catering, Wedding Venue

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Sedona, AZ 86336 See On Map
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