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Heartline Cafe

Sedona , AZ
CONTACT US
CONTACT US

LOCATION

Sedona, AZ 86336 US (map)

PHONE

928-282-3365

WEBSITE

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Catering

REVIEWS

4.3
out of 5.0
4.3/5.0
3.9/5.0
4.3/5.0
4.4/5.0
4.4/5.0
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Gina and Joseph
Wedding:
11/12/2016
4.8/5.0
My husband and I had our rehearsal dinner for 30 people at the Heartline Cafe on November 11th. Prior to the dinner, we came in for a tasting which was a very lovely time. The evening of our rehearsal dinner could not have gone better. In fact, the biggest error was by myself and my husband for not bringing enough wine! The staff was exceptional, and made sure everything was going smoothly. We were in the fireside room which was appropriate for 30 people, but not many more. Phyllis even came in to check in and make sure that we were happy with everything. If you are coming in to eat, I definitely recommend the trout, it is locally caught and was to die for! But really everything was so good! I was really happy with my experience and I look forward to stopping in when we head up to Sedona for a weekend get away!
My husband and I had our rehearsal dinner for 30 people at the Heartline Cafe on November 11th. Prior to the dinner, we Read more...
My husband and I had our rehearsal dinner for 30 people at the Heartline Cafe on November 11th. Prior to the dinner, we came in for a tasting which was a very lovely time. The evening of our rehearsal dinner could not have gone better. In fact, the biggest error was by myself and my husband for not bringing enough wine! The staff was exceptional, and made sure everything was going smoothly. We were in the fireside room which was appropriate for 30 people, but not many more. Phyllis even came in to check in and make sure that we were happy with everything. If you are coming in to eat, I definitely recommend the trout, it is locally caught and was to die for! But really everything was so good! I was really happy with my experience and I look forward to stopping in when we head up to Sedona for a weekend get away! Read less
Services Used: Catering
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Stacie
Wedding:
11/4/2016
4.8/5.0
We walked into Heartline for dinner while we were looking at different wedding venues because they were on the preferred venue list, we immediately fell in love with Phyllis because of her genuine, sweet, and excited personality. You cannot compare anything to their food, it really is amazing. The food tasting was a great experience, and the food at the wedding was just as delicious, guests were raving about it for days. Phyllis was there the day of the wedding and served us to make sure we ate as well! Packed us a to go bag too! It was perfect! Her staff is great as well!! Great prices and better quality of food, the fireside room for the rehearsal was great and they have a lovely patio. Like everyone else, they are busy and in high demand, so follow up calls with emails and stay in contact with them and everything will turn out fabulous
We walked into Heartline for dinner while we were looking at different wedding venues because they were on the preferred Read more...
We walked into Heartline for dinner while we were looking at different wedding venues because they were on the preferred venue list, we immediately fell in love with Phyllis because of her genuine, sweet, and excited personality. You cannot compare anything to their food, it really is amazing. The food tasting was a great experience, and the food at the wedding was just as delicious, guests were raving about it for days. Phyllis was there the day of the wedding and served us to make sure we ate as well! Packed us a to go bag too! It was perfect! Her staff is great as well!! Great prices and better quality of food, the fireside room for the rehearsal was great and they have a lovely patio. Like everyone else, they are busy and in high demand, so follow up calls with emails and stay in contact with them and everything will turn out fabulous Read less
Services Used: Catering, Rehearsal Dinner
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Lauren
Wedding:
10/9/2016
5.0/5.0
My husband and I used Heartline Cafe for our rehearsal dinner and for our wedding. We did the rehearsal dinner at the actual Heartline Cafe, which was lovely! It was so cute and there was indoor and outdoor space. Phyllis was SO sweet and warm. It was an absolute pleasure working with her during the planning and during the actual events. The food was delicious and we had a lot of our guests come up to us and comment on how delicious the food was! Thank you, Heartline Cafe!!
My husband and I used Heartline Cafe for our rehearsal dinner and for our wedding. We did the rehearsal dinner at the Read more...
My husband and I used Heartline Cafe for our rehearsal dinner and for our wedding. We did the rehearsal dinner at the actual Heartline Cafe, which was lovely! It was so cute and there was indoor and outdoor space. Phyllis was SO sweet and warm. It was an absolute pleasure working with her during the planning and during the actual events. The food was delicious and we had a lot of our guests come up to us and comment on how delicious the food was! Thank you, Heartline Cafe!! Read less
Services Used: Catering
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Samantha
Wedding:
9/17/2016
4.6/5.0
Heartline Cafe catered our Sept 2016 wedding in Sedona and we were very pleased with the quality of the food and excellent service! Phylis and her team were wonderful. The waitstaff were friendly and engaging and the food was delicious. I highly recommend them!
Heartline Cafe catered our Sept 2016 wedding in Sedona and we were very pleased with the quality of the food and excellent Read more...
Heartline Cafe catered our Sept 2016 wedding in Sedona and we were very pleased with the quality of the food and excellent service! Phylis and her team were wonderful. The waitstaff were friendly and engaging and the food was delicious. I highly recommend them! Read less
Services Used: Catering
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Sara
Wedding:
9/3/2016
2.5/5.0
They just couldn't get it right, they didn't remember who was supposed to order what....they forgot parts of our menu that were supposed to be included, ordered the wrong size tables and then argued with us and our location manager that the tables should be big enough...they did offer us a free dinner to compensate...but I would not choose them again.
They just couldn't get it right, they didn't remember who was supposed to order what....they forgot parts of our menu that Read more...
They just couldn't get it right, they didn't remember who was supposed to order what....they forgot parts of our menu that were supposed to be included, ordered the wrong size tables and then argued with us and our location manager that the tables should be big enough...they did offer us a free dinner to compensate...but I would not choose them again. Read less
Services Used: Catering
130x130 sq 1449783871542 20150516164258
DJ
Wedding:
5/21/2016
4.6/5.0
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, and I even caught some of them dancing their way through the venue.

Even though I didn't get to eat any of my food at the wedding, everyone raved about our catering. They were also kind enough to pack up the leftovers for us.
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, Read more...
I cannot say enough good things about the staff. Esther and her team were amazing!! They were so attentive and helpful, and I even caught some of them dancing their way through the venue.

Even though I didn't get to eat any of my food at the wedding, everyone raved about our catering. They were also kind enough to pack up the leftovers for us. Read less
Services Used: Catering
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Danielle
Wedding:
10/17/2015
0.5/5.0
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in May 2015 in attempt to schedule a rehearsal dinner for our wedding on October 17, 2015. We enjoyed the setting and liked the menu options. We visited other places and ultimately decided we would go with Heartline and reserve the patio for our event. We placed a $250 deposit on May 13, which reserved our date for the dinner on October 16 and a free tasting of entrées and desserts. After months of endless poor communication and requests to have the event details in written communication via email, things were still not getting resolved. Phone calls, voicemails, and emails went unanswered for sometimes a week or two, if answered at all. Finally, a few weeks prior to the event, I had a discussion with them expressing my extreme frustration and requested the final details be emailed the next day. We expressed that we hoped things would change and this would be a positive experience, but if they did not, we couldn't possibly make a recommendation for their business to anyone. The next day, 9/25/2015, we received a phone call informing us that they would not be conducting business with us and were cancelling the event and refunding our $250 deposit. The reason given, "we threatened and insulted them with bad reviews and had unreasonable expectations". As of the morning of November 8, 2015, there has still been no refund issued. The last verbal conversation between myself and the owner was Saturday October 24. I was told she would be checking on the status of the refund and get back to me. I did not hear back and I left numerous voicemails, and as of the morning of November 8, I still have no refund or returned phone calls. I hope to resolve this issue in a more professional manner than we have previously received, but I cannot do that when there is zero communication. The owner is crazy and incredibly rude. I do not know how she has any business.
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in Read more...
The rating wouldn't allow me to offer 0/5, but that's what I would give Heartline Cafe. We first dealt with Heartline in May 2015 in attempt to schedule a rehearsal dinner for our wedding on October 17, 2015. We enjoyed the setting and liked the menu options. We visited other places and ultimately decided we would go with Heartline and reserve the patio for our event. We placed a $250 deposit on May 13, which reserved our date for the dinner on October 16 and a free tasting of entrées and desserts. After months of endless poor communication and requests to have the event details in written communication via email, things were still not getting resolved. Phone calls, voicemails, and emails went unanswered for sometimes a week or two, if answered at all. Finally, a few weeks prior to the event, I had a discussion with them expressing my extreme frustration and requested the final details be emailed the next day. We expressed that we hoped things would change and this would be a positive experience, but if they did not, we couldn't possibly make a recommendation for their business to anyone. The next day, 9/25/2015, we received a phone call informing us that they would not be conducting business with us and were cancelling the event and refunding our $250 deposit. The reason given, "we threatened and insulted them with bad reviews and had unreasonable expectations". As of the morning of November 8, 2015, there has still been no refund issued. The last verbal conversation between myself and the owner was Saturday October 24. I was told she would be checking on the status of the refund and get back to me. I did not hear back and I left numerous voicemails, and as of the morning of November 8, I still have no refund or returned phone calls. I hope to resolve this issue in a more professional manner than we have previously received, but I cannot do that when there is zero communication. The owner is crazy and incredibly rude. I do not know how she has any business. Read less
Services Used: Catering
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Anonymous
Wedding:
1+ year ago
4.6/5.0
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to make sure we got the right food for the wedding. She even gave us dessert after the tasting even through we were going through a different vendor for dessert. The food at Heartline was so delicious that we went back multiple times for breakfast, lunch and dinner!
Phyllis was very accommodating and helped us to achieve our vision. We had infused carafes of water and iced tea on all the table to help the guests stay hydrated. There were even large decanters at the bar of decoratively infused drink mix. Her service team was friendly and professional. Everything was on time and well organized, with delicious food.
In conclusion, Heartline Cafe had delicious food and a great service team.
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to Read more...
Phyllis was a delight to work with and the food was delicious. During the tasting she kept pushing us to try more food to make sure we got the right food for the wedding. She even gave us dessert after the tasting even through we were going through a different vendor for dessert. The food at Heartline was so delicious that we went back multiple times for breakfast, lunch and dinner!
Phyllis was very accommodating and helped us to achieve our vision. We had infused carafes of water and iced tea on all the table to help the guests stay hydrated. There were even large decanters at the bar of decoratively infused drink mix. Her service team was friendly and professional. Everything was on time and well organized, with delicious food.
In conclusion, Heartline Cafe had delicious food and a great service team. Read less
Services Used: Catering
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Anonymous
Wedding:
1+ year ago
4.8/5.0
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our dinner was for 12 adults and 6 children. She recommended food options and they were perfect. We had trout and crispy chicken for the adults and pasta for the children. We ordered cheese and fruit for the guests to eat while we had our pictures taken off site. Everyone loved the food. The trout is exceptionally good since it is local. It is red trout. We ordered the fancy sals with cranberries and it was delicious. I recommend this salad. Our nephew, who is a picky eater didn't like his pasta (it had basil in it), so they made him a pizza. My mother-in;law has dietary restrictions, and they made exactly what we asked for her. Phyllis met with us the day before the wedding and finalized seating, table arrangements, cake table, etc. When we arrived tot he venue, it was perfect. We had the entire patio area outside in the evening. I highly recommend this space. There is a covered position should it rain. We had our dinner on July 16, 2015 and the weather was perfect. It was not hot outside at night (6:30 p.m.-10:30 p.m.).
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our Read more...
We planned the details of the wedding and dinner from Pittsburgh,PA. Phyllis was very personable and accommodating. Our dinner was for 12 adults and 6 children. She recommended food options and they were perfect. We had trout and crispy chicken for the adults and pasta for the children. We ordered cheese and fruit for the guests to eat while we had our pictures taken off site. Everyone loved the food. The trout is exceptionally good since it is local. It is red trout. We ordered the fancy sals with cranberries and it was delicious. I recommend this salad. Our nephew, who is a picky eater didn't like his pasta (it had basil in it), so they made him a pizza. My mother-in;law has dietary restrictions, and they made exactly what we asked for her. Phyllis met with us the day before the wedding and finalized seating, table arrangements, cake table, etc. When we arrived tot he venue, it was perfect. We had the entire patio area outside in the evening. I highly recommend this space. There is a covered position should it rain. We had our dinner on July 16, 2015 and the weather was perfect. It was not hot outside at night (6:30 p.m.-10:30 p.m.). Read less
Services Used: Wedding Venue
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Jessica
Wedding:
3/7/2015
5.0/5.0
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for our wedding. Our venue was at a location in Sedona, and they brought their A-team to make our day perfectly flawless.
From the H'Orderves the salad to the dinner, every guest raved about how fabulous the food tasted. We had plenty of food for our guests to enjoy and even had the option for second helpings. We even needed to change our timeframe around on the spot, and without fail, the team made it happen and our guests had no idea. Biggest thank you to Heartline for that impromptu adjustment!!!! Our bartender was sweet and friendly and engaged our guests in conversation.
They also suggested heaters, and so glad they did. As the sun went down, it got chilly and our guests could enjoy the outdoors with a little warmth.
The flatware rental was fabulous, and matched perfectly with the style we were trying to create for the wedding. Mind you while you are reading that we complied everything by phone and email. Phyllis is an absolute professional, and absolutely nailed it!
Thank you for making our day so special, I highly recommend Heartline for any event, in house or out.
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for Read more...
Phyllis and her staff at Heartline Cafe are simply fabulous!!!
We were so lucky to be able to work with Heartline for our wedding. Our venue was at a location in Sedona, and they brought their A-team to make our day perfectly flawless.
From the H'Orderves the salad to the dinner, every guest raved about how fabulous the food tasted. We had plenty of food for our guests to enjoy and even had the option for second helpings. We even needed to change our timeframe around on the spot, and without fail, the team made it happen and our guests had no idea. Biggest thank you to Heartline for that impromptu adjustment!!!! Our bartender was sweet and friendly and engaged our guests in conversation.
They also suggested heaters, and so glad they did. As the sun went down, it got chilly and our guests could enjoy the outdoors with a little warmth.
The flatware rental was fabulous, and matched perfectly with the style we were trying to create for the wedding. Mind you while you are reading that we complied everything by phone and email. Phyllis is an absolute professional, and absolutely nailed it!
Thank you for making our day so special, I highly recommend Heartline for any event, in house or out. Read less
Services Used: Catering, Unique Services

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Sedona, AZ 86336 See On Map
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