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Heirloom Hourglass Wedding Unity Sand Ceremony

NY
CONTACT US
CONTACT US

LOCATION

NY 13416 US

PHONE

315-845-1628

WEBSITE

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ABOUT US

Capture The Moment, Preserve Your Memory, Create An Heirloom... With The Only Hourglass You Can Fill Yourself With Real Beach Sand Or Colored Sand From Your Wedding Day! Now over 75... Read more
Capture The Moment, Preserve Your Memory, Create An Heirloom... With The Only Hourglass You Can Fill Yourself With Real Beach Sand Or Colored Sand From Your Wedding Day! Now over 75 Models To Select From And More To Be Added Soon - You Are Sure To Find The Perfect One! Also Makes A Great Gift For Any Occasion Or A Great Souvenir To Remember Your Travels And The Perfect Gift For Any Occasion!
Bring Your " Once In A Lifetime " Home!
We Ship Worldwide! Read less
Unique Services

PHOTOS

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REVIEWS

4.1
out of 5.0
4.2/5.0
3.9/5.0
4.1/5.0
4.1/5.0
4.3/5.0
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Wwnetwork 128
Anonymous
Wedding:
Recently Married
5.0/5.0
Extremely happy with my hourglass. It did take some time to receive but that was anticipated as they are all handcrafted and the length of time to make was clearly communicated, so we ordered early to leave plenty of time to receive. We looked around and preferred a real quality made in the usa hourglass over the made in china knockoffs. We are so glad we did! I had tears as I unpacked it, it is perfect! The pictures do not do it justice! Quality is unbelievable! It will be treasured heirloom in our family forever. Thank you for creating such a beautiful product, worth every penny and worth the wait!
Extremely happy with my hourglass. It did take some time to receive but that was anticipated as they are all handcrafted Read more...
Extremely happy with my hourglass. It did take some time to receive but that was anticipated as they are all handcrafted and the length of time to make was clearly communicated, so we ordered early to leave plenty of time to receive. We looked around and preferred a real quality made in the usa hourglass over the made in china knockoffs. We are so glad we did! I had tears as I unpacked it, it is perfect! The pictures do not do it justice! Quality is unbelievable! It will be treasured heirloom in our family forever. Thank you for creating such a beautiful product, worth every penny and worth the wait! Read less
Services Used: Unique Services
Default vendor profile pic
Tracy
Wedding:
10/29/2016
1.0/5.0
I placed an order on your website. My emails have not been returned. I have sent messages through your website that have not been responded to. Your voicemail at the 315 number is not set up, I cannot leave a voicemail. The toll free number takes me to a fax machine. I have not received a confirmation of my order. I ordered an additional enclosure so both my enclosures could be engraved. I have written on your Facebook page. I have no other means of contacting you. This is absolutely atrocious customer service, and I can't even contact you to complain!

I would like someone to get in touch with me IMMEDIATELY. I was so excited to include this in my wedding, and now I am concerned this is a fake product, a fake website, and I am being ripped off.

I will report you to the BBB. This is ridiculous, absolutely terrible customer service and I am disappointed that this is plan for my wedding is going to fall through because you cannot run a business properly.

EDIT: I have finally heard back from the vendor. Once I receive my hourglass, assuming it is timely before my wedding, I will be removing/updating my review accordingly.
I placed an order on your website. My emails have not been returned. I have sent messages through your website that have Read more...
I placed an order on your website. My emails have not been returned. I have sent messages through your website that have not been responded to. Your voicemail at the 315 number is not set up, I cannot leave a voicemail. The toll free number takes me to a fax machine. I have not received a confirmation of my order. I ordered an additional enclosure so both my enclosures could be engraved. I have written on your Facebook page. I have no other means of contacting you. This is absolutely atrocious customer service, and I can't even contact you to complain!

I would like someone to get in touch with me IMMEDIATELY. I was so excited to include this in my wedding, and now I am concerned this is a fake product, a fake website, and I am being ripped off.

I will report you to the BBB. This is ridiculous, absolutely terrible customer service and I am disappointed that this is plan for my wedding is going to fall through because you cannot run a business properly.

EDIT: I have finally heard back from the vendor. Once I receive my hourglass, assuming it is timely before my wedding, I will be removing/updating my review accordingly. Read less
Services Used: Unique Services
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
When ordering, be aware that your attempts at communication via email may be received in a junk folder and result in a mistaken lack of communication from the seller.
When ordering, be aware that your attempts at communication via email may be received in a junk folder and result in a Read more...
When ordering, be aware that your attempts at communication via email may be received in a junk folder and result in a mistaken lack of communication from the seller. Read less
Services Used: Unique Services
Wwnetwork 128
dzamor
Wedding:
9/12/2016
5.0/5.0
Heirloom Hour Glass exceeded our expectations. We had a time issue for our wedding, but they were able to help us and get our hourglass on time to us. We now have a gorgeous piece that will last us a lifetime as well as giving us a unique way of uniting our families in our wedding ceremony.
Heirloom Hour Glass exceeded our expectations. We had a time issue for our wedding, but they were able to help us and get Read more...
Heirloom Hour Glass exceeded our expectations. We had a time issue for our wedding, but they were able to help us and get our hourglass on time to us. We now have a gorgeous piece that will last us a lifetime as well as giving us a unique way of uniting our families in our wedding ceremony. Read less
Services Used: Unique Services
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Ashley
Wedding:
9/10/2016
0.5/5.0
This vendor is an absolute joke to work with. Their website is incredibly difficult to navigate. I placed an order and immediately tried to contact them to confirm engraving details (when you order the engraving - they only provide one line to enter your text so you have no way of knowing how it will look on the 2 lines that are available. I sent another email a week later and left a voicemail. None were returned. I finally filed a dispute through paypal and received a response that they hadn't received any of my messages and that the order was being processed and would arrive in time for my wedding. My wedding is now three weeks away and I still couldn't get a response from them regarding the ship date. I escalated to a claim with paypal and was immediately issued a refund by the seller (apparently they are able to communicate with paypal, just not directly with their customers). I'm relieved I will get my money back but disappointed that I won't have this item for my wedding. Save yourself a TON of stress and order from another vendor who offers similar products, similar pricing, AND practically same day communication with their customers.
This vendor is an absolute joke to work with. Their website is incredibly difficult to navigate. I placed an order and Read more...
This vendor is an absolute joke to work with. Their website is incredibly difficult to navigate. I placed an order and immediately tried to contact them to confirm engraving details (when you order the engraving - they only provide one line to enter your text so you have no way of knowing how it will look on the 2 lines that are available. I sent another email a week later and left a voicemail. None were returned. I finally filed a dispute through paypal and received a response that they hadn't received any of my messages and that the order was being processed and would arrive in time for my wedding. My wedding is now three weeks away and I still couldn't get a response from them regarding the ship date. I escalated to a claim with paypal and was immediately issued a refund by the seller (apparently they are able to communicate with paypal, just not directly with their customers). I'm relieved I will get my money back but disappointed that I won't have this item for my wedding. Save yourself a TON of stress and order from another vendor who offers similar products, similar pricing, AND practically same day communication with their customers. Read less
Services Used: Unique Services
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.0/5.0
My fiance and I spent a significant amount of money on an hourglass after finding quite a few positive reviews online but a month later we realized that we had received only the paypal receipt. When we tried to follow-up, they did not respond to our emails, return our calls, and when we called during their "business hours" it rang until an automated voice answered and hung up on us. It's disappointing because the hourglass I did order looked like it would have been beautiful, but we were able to order another hourglass elsewhere that should be arriving in a few days and it's equally as lovely so it all worked out in the end! The long and the short of it is: we didn't notice it takes 4-10 weeks before shipping (our fault) and their customer service is non-existent.
My fiance and I spent a significant amount of money on an hourglass after finding quite a few positive reviews online but Read more...
My fiance and I spent a significant amount of money on an hourglass after finding quite a few positive reviews online but a month later we realized that we had received only the paypal receipt. When we tried to follow-up, they did not respond to our emails, return our calls, and when we called during their "business hours" it rang until an automated voice answered and hung up on us. It's disappointing because the hourglass I did order looked like it would have been beautiful, but we were able to order another hourglass elsewhere that should be arriving in a few days and it's equally as lovely so it all worked out in the end! The long and the short of it is: we didn't notice it takes 4-10 weeks before shipping (our fault) and their customer service is non-existent. Read less
Services Used: Unique Services
Default vendor profile pic
Steven
Wedding:
7/2/2016
1.6/5.0
Our Hourglass Arrived 5 days AFTER our wedding! Although the hourglass was beautiful - the company overall does not seem to be run very professional and does not communicate anything to their customers.

We never received a receipt or confirmation when ordering and after a few days we were concerned that the order never went through. I went to their site to find information and found small print saying that they require up to 10 weeks to manufacture the hourglass...and that does not include shipping time. Since our wedding was a couple weeks away, we were worried it wouldn't arrive in time so we tried to cancel the order. They wouldn't let us cancel it because the don't do refunds - but they said they'd rush to get it to us in time for our wedding. Naturally - we were very excited to hear this! But come the day of the wedding...the hourglass never showed up....so we had to rearrange our sand/hourglass ceremony last minute.....and the hourglass we ordered arrived 5 days after our wedding. We tried contacting them about the fact that it didn't arrive in time - no response. Finally was forced to contact the BBB - just to get a response. They said it's not their fault it didn't arrive in time....they wouldn't refund any of the shipping costs ...and we should take our complaint up with the Post Office. So good luck to anyone who orders from them.
Our Hourglass Arrived 5 days AFTER our wedding! Although the hourglass was beautiful - the company overall does not seem Read more...
Our Hourglass Arrived 5 days AFTER our wedding! Although the hourglass was beautiful - the company overall does not seem to be run very professional and does not communicate anything to their customers.

We never received a receipt or confirmation when ordering and after a few days we were concerned that the order never went through. I went to their site to find information and found small print saying that they require up to 10 weeks to manufacture the hourglass...and that does not include shipping time. Since our wedding was a couple weeks away, we were worried it wouldn't arrive in time so we tried to cancel the order. They wouldn't let us cancel it because the don't do refunds - but they said they'd rush to get it to us in time for our wedding. Naturally - we were very excited to hear this! But come the day of the wedding...the hourglass never showed up....so we had to rearrange our sand/hourglass ceremony last minute.....and the hourglass we ordered arrived 5 days after our wedding. We tried contacting them about the fact that it didn't arrive in time - no response. Finally was forced to contact the BBB - just to get a response. They said it's not their fault it didn't arrive in time....they wouldn't refund any of the shipping costs ...and we should take our complaint up with the Post Office. So good luck to anyone who orders from them. Read less
Services Used: Unique Services
Wwnetwork 128
Anonymous
Wedding:
Recently Married
5.0/5.0
I would just like to say a huge thank-you for our heirloom hourglass. It was a great way to add a little personal touch to our ceremony and has made such a great keepsake. The thing that drew me towards wanting to use a hourglass the most was the phrase you use on your website 'Time is measured in moments' I just love it. we also bought our sand from you and two heart shape closures which we had our initials and wedding date engraved into. our heirloom hourglass is a fantastic reminder of how many magical moments we had during our wedding day, moments that we will treasure forever

We tied the knot in Rarotonga and chose the Eternity hourglass, I loved the description it was given and it matched our beach wedding perfectly, Its absoluty beautiful

Aaron&Tayla
I would just like to say a huge thank-you for our heirloom hourglass. It was a great way to add a little personal touch to Read more...
I would just like to say a huge thank-you for our heirloom hourglass. It was a great way to add a little personal touch to our ceremony and has made such a great keepsake. The thing that drew me towards wanting to use a hourglass the most was the phrase you use on your website 'Time is measured in moments' I just love it. we also bought our sand from you and two heart shape closures which we had our initials and wedding date engraved into. our heirloom hourglass is a fantastic reminder of how many magical moments we had during our wedding day, moments that we will treasure forever

We tied the knot in Rarotonga and chose the Eternity hourglass, I loved the description it was given and it matched our beach wedding perfectly, Its absoluty beautiful

Aaron&Tayla Read less
Services Used: Unique Services
Default vendor profile pic
Private User
Wedding:
5/21/2016
4.2/5.0
Our Heirloom Hourglass was absolutely perfect for our wedding ceremony it turned out gorgeous and it was a beautiful piece we now have in our home. The website was a little hard to maneuver and their replies to emails were even slower, BUT when they did get in contact they were so helpful and accommodating that my fears were gone (didn't receive an email invoice). Absolutely beautiful alternative to the standard sand ceremony and worth every penny.
Our Heirloom Hourglass was absolutely perfect for our wedding ceremony it turned out gorgeous and it was a beautiful piece Read more...
Our Heirloom Hourglass was absolutely perfect for our wedding ceremony it turned out gorgeous and it was a beautiful piece we now have in our home. The website was a little hard to maneuver and their replies to emails were even slower, BUT when they did get in contact they were so helpful and accommodating that my fears were gone (didn't receive an email invoice). Absolutely beautiful alternative to the standard sand ceremony and worth every penny. Read less
Services Used: Unique Services
Default vendor profile pic
Jana
Wedding:
5/8/2016
1.0/5.0
I ordered the hourglass for my daughters wedding back in the beginning of February. The wedding wasn't until May 8th so I figured we had plenty of time to get it. They don't mention on the website how long orders take so I sent an email in regards to that. They did respond after a couple of days and said the order was being processed and that we would have it. As May got closer I wrote to them again. After 3 emails from me l finally heard back and they said we would have it. We finally received it and it is beautiful but 1 of the caps is wrong and the sand does not flow very well through the hourglass. You have to tip it in order for it to flow. I have once again sent emails with pictures and have not heard a word. If this was an hourglass that I had picked up at a craft store I wouldn't think much about it. But I did spend $300 on this for my daughter as a keepsake from their wedding and it's definitely not worth...... very disappointed
I ordered the hourglass for my daughters wedding back in the beginning of February. The wedding wasn't until May 8th so I Read more...
I ordered the hourglass for my daughters wedding back in the beginning of February. The wedding wasn't until May 8th so I figured we had plenty of time to get it. They don't mention on the website how long orders take so I sent an email in regards to that. They did respond after a couple of days and said the order was being processed and that we would have it. As May got closer I wrote to them again. After 3 emails from me l finally heard back and they said we would have it. We finally received it and it is beautiful but 1 of the caps is wrong and the sand does not flow very well through the hourglass. You have to tip it in order for it to flow. I have once again sent emails with pictures and have not heard a word. If this was an hourglass that I had picked up at a craft store I wouldn't think much about it. But I did spend $300 on this for my daughter as a keepsake from their wedding and it's definitely not worth...... very disappointed Read less
Services Used: Unique Services
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