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Heirloom Hourglass Wedding Unity Sand Ceremony

NY
CONTACT US
CONTACT US

LOCATION

NY 13416 US

PHONE

315-845-1628

WEBSITE

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ABOUT US

Capture The Moment, Preserve Your Memory, Create An Heirloom... With The Only Hourglass You Can Fill Yourself With Real Beach Sand Or Colored Sand From Your Wedding Day! Now over 75... Read more
Capture The Moment, Preserve Your Memory, Create An Heirloom... With The Only Hourglass You Can Fill Yourself With Real Beach Sand Or Colored Sand From Your Wedding Day! Now over 75 Models To Select From And More To Be Added Soon - You Are Sure To Find The Perfect One! Also Makes A Great Gift For Any Occasion Or A Great Souvenir To Remember Your Travels And The Perfect Gift For Any Occasion!
Bring Your " Once In A Lifetime " Home!
We Ship Worldwide! Read less
Unique Services

PHOTOS

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REVIEWS

4.7
out of 5.0
4.7/5.0
4.6/5.0
4.7/5.0
4.7/5.0
4.7/5.0
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Anonymous
Wedding:
[Private]
0.5/5.0
I ordered my hourglass on March 1 and I am still waiting on my product to even ship! No communication from them ever mentioning a delay and no apology from them regarding the delay in receiving this product. I still have plenty of time before my wedding but it's still frustrating to have to continue to follow up on this. This was such a positive thing to me when we purchase this, now its just a pain. So unimpressed. Also, don't bother even calling them. No one answers and you can't leave a message. Maybe I will receive a good product but this company needs some serious help in running this business.
I ordered my hourglass on March 1 and I am still waiting on my product to even ship! No communication from them ever Read more...
I ordered my hourglass on March 1 and I am still waiting on my product to even ship! No communication from them ever mentioning a delay and no apology from them regarding the delay in receiving this product. I still have plenty of time before my wedding but it's still frustrating to have to continue to follow up on this. This was such a positive thing to me when we purchase this, now its just a pain. So unimpressed. Also, don't bother even calling them. No one answers and you can't leave a message. Maybe I will receive a good product but this company needs some serious help in running this business. Read less
Services Used: Unique Services
Heirloom Hourglass Wedding Unity Sand Ceremony responded with the following comments:

Each Heirloom Hourglass is handcrafted per order & our 4-10 week standard production time is straight-forward & clearly stated in multiple locations throughout our website & communicated to every customer that orders or inquires. This order is for a wedding in November, 2015. The order had shipped before this review was written. The order delivered to the customer on May 9, 2015 well within our stated lead time & well in advance of the wedding. We even upgraded the shipping method to USPS priority 2 day mail at no additional charge.
We do accept Rush Orders if someone needs their order sooner, but this customer did not. We were rated a 0.5 for Quality of Service & Value before the item was received. They are obviously pleased with the product because they have kept it. The claim of No Communications is a FALSE STATEMENT. An Order Confirmation & Shipping Notification was sent to the email address on the order & 2 inquiries were answered. The claim that no one ever answers the phone & you can’t leave a message is a FALSE STATEMENT. We have reached out to this person multiple times in an attempt to resolve any misunderstandings. They have refused any communication.
As a very small business, just a husband & wife team, we rely upon this company for our livelihoods. We are honored every time we can handcraft an hourglass to be part of someone’s wedding & put the greatest care into each one. A reasonable, responsible person would pause to consider the needless damage that can be caused by posting inaccurate information such as this review in a public forum on the internet - it does a disservice to all who view it. If there was something for us to apologize for, we would have immediately done so & taken any corrective action needed to make the situation right. Regardless of the attempt to harm our business with this completely false information, we congratulate the couple on their upcoming wedding in November & wish them a long Healthy & Happy life together!
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Anonymous
Wedding:
[Private]
5.0/5.0
I was very happy with the order i placed for the hourglass. I was able to pick the design of the stopper on the top and the hourglass was bigger then what i thought it was going to be so the price was well worth what i received. My concerns at the beginning of the purchase was the website was not easy to maneuver and I wasn't sure if they would send me what I had wanted because I had to describe which stopper I wanted in the comments but I received exactly what I had asked for. The other issue I was worried about was the time frame for shipping but when I contacted the company and asked, they responded quickly and let me know how much time I would need to wait! Great purchase, I would recommend to anyone!
I was very happy with the order i placed for the hourglass. I was able to pick the design of the stopper on the top and Read more...
I was very happy with the order i placed for the hourglass. I was able to pick the design of the stopper on the top and the hourglass was bigger then what i thought it was going to be so the price was well worth what i received. My concerns at the beginning of the purchase was the website was not easy to maneuver and I wasn't sure if they would send me what I had wanted because I had to describe which stopper I wanted in the comments but I received exactly what I had asked for. The other issue I was worried about was the time frame for shipping but when I contacted the company and asked, they responded quickly and let me know how much time I would need to wait! Great purchase, I would recommend to anyone! Read less
Services Used: Unique Services
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Anonymous
Wedding:
Recently Married
4.6/5.0
Husband and I used this company for the hourglass we used in our unity ceremony, they take a long time responding to calls and emails but we got the hourglass within plenty of time for the wedding and its just stunning plus very unique I dont know of anyone else who had this particular ceremony done at their wedding
Husband and I used this company for the hourglass we used in our unity ceremony, they take a long time responding to calls Read more...
Husband and I used this company for the hourglass we used in our unity ceremony, they take a long time responding to calls and emails but we got the hourglass within plenty of time for the wedding and its just stunning plus very unique I dont know of anyone else who had this particular ceremony done at their wedding Read less
Services Used: Unique Services
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.5/5.0
We ordered an hourglass from them for our unity sand ceremony. It's very beautiful. However it is very expensive.
We ordered an hourglass from them for our unity sand ceremony. It's very beautiful. However it is very expensive.
We ordered an hourglass from them for our unity sand ceremony. It's very beautiful. However it is very expensive. Read less
Services Used: Unique Services
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Beth
Wedding:
6/8/2012
5.0/5.0
Our Hourglass is beautiful and is a treasured piece of our wedding day. We could not be more pleased with it and the quality is outstanding. If you are thinking of getting an hourglass, look no further, this is the only place to get one!
Our Hourglass is beautiful and is a treasured piece of our wedding day. We could not be more pleased with it and the Read more...
Our Hourglass is beautiful and is a treasured piece of our wedding day. We could not be more pleased with it and the quality is outstanding. If you are thinking of getting an hourglass, look no further, this is the only place to get one! Read less
Services Used: Unique Services
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Jovin
Wedding:
2/14/2012
4.6/5.0
the product was high in quality and elegant
the product was high in quality and elegant
the product was high in quality and elegant Read less
Services Used: Unique Services
B4
Anonymous
Wedding:
2+ years ago
4.3/5.0
Unlike other reviews I read, I got answers to my emails in a very quick, friendly and professional manner. The hourglass is beautiful. However, the paper funnel it comes with really doesn't work or look well. I was lucky I found a plastic one. The glass one they sold is handmade and pretty expensive at $30 extra. Be sure to buy the fine regular sand. I bought some colored sand from Michael's which was a little thicker and it gets stuck :(
Unlike other reviews I read, I got answers to my emails in a very quick, friendly and professional manner. The hourglass Read more...
Unlike other reviews I read, I got answers to my emails in a very quick, friendly and professional manner. The hourglass is beautiful. However, the paper funnel it comes with really doesn't work or look well. I was lucky I found a plastic one. The glass one they sold is handmade and pretty expensive at $30 extra. Be sure to buy the fine regular sand. I bought some colored sand from Michael's which was a little thicker and it gets stuck :( Read less
Services Used: Unique Services
Heirloom Hourglass Wedding Unity Sand Ceremony responded with the following comments:

The paper funnel included with each hourglass works well for filling it, but we do recommend the hand blown glass funnel if you are planning on using the hourglass in the ceremony. It is much more elegant, makes it hands free when filling, and looks better in pictures. We make sure to note this in every order confirmation in case someone that is planning on using the hourglass in the ceremony didn’t see it was also available. The hand blown glass funnel is available to buy separate or as part of a ceremony package and is often on sale. There is a screener and directions included with each hourglass. If the sand is screened before filling the hourglass, any sand will run through well. You can fill the hourglass with beach sand from any beach in the world or colored sand, but it is best to screen it first. Thanks so much for taking the time to submit a review. We hope your wedding day was perfect! Congratulations!
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Ashley
Wedding:
9/24/2011
4.8/5.0
I loved working with Heirloom Hourglass. They helped me every step of the way and even shipped me an item quickly free of charge just to make sure it got to me before my wedding!! The hourglass itself is very nicely made and very unique. I couldn't have asked for more. My entire wedding was themed around hourglasses and EVERYONE asked me about where I got the hourglass for my ceremony!! I would recommend them to anyone that asked!
I loved working with Heirloom Hourglass. They helped me every step of the way and even shipped me an item quickly free of Read more...
I loved working with Heirloom Hourglass. They helped me every step of the way and even shipped me an item quickly free of charge just to make sure it got to me before my wedding!! The hourglass itself is very nicely made and very unique. I couldn't have asked for more. My entire wedding was themed around hourglasses and EVERYONE asked me about where I got the hourglass for my ceremony!! I would recommend them to anyone that asked! Read less
Services Used: Unique Services
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Mrs. Dz
Wedding:
9/25/2010
5.0/5.0
The hourglass was absolutely stunning. It brought something different to our sand ceremony.
The hourglass was absolutely stunning. It brought something different to our sand ceremony.
The hourglass was absolutely stunning. It brought something different to our sand ceremony. Read less
Services Used: Unique Services
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