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Helzberg Diamonds

Colorado Springs , CO

LOCATION

750 Citadel Dr E # 2108
Colorado Springs, CO 80909 US

PHONE

719-264-7657

WEBSITE

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Jewelry

REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
3.0/5.0
2.9/5.0
2.9/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and helzvburg said they would fix them if I paid basically what they are worth. I've been a customer there for almost a decade and I am so beyond annoyed with their quality and customer service. I'm not usually much of a complainer but this rubber me the wrong way
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and Read more...
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and helzvburg said they would fix them if I paid basically what they are worth. I've been a customer there for almost a decade and I am so beyond annoyed with their quality and customer service. I'm not usually much of a complainer but this rubber me the wrong way Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
1.5/5.0
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of the diamond would match the price. I had the solitaire appraised by a company outside helzberg to sadly find out the rock is worth nothing because it is flawed and damaged, with cracks and pieces of coal inside. Poor quality at a ridiculous price. You will be better off buying from an independent jeweler than pay Helzberg thousands for a piece of trash rock that even though it's sizable, it's of such poor quality that values absolutely nothing. I have been informed they use low end diamonds with severe imperfections such as cracks and coal marks, and advertise them as high end. FALSE. If you have a diamond from them, have it appraised, see what the true value is. I was shocked and deeply saddened that my dream ring turned out to be a piece of junk. I will never buy from them again.
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of Read more...
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of the diamond would match the price. I had the solitaire appraised by a company outside helzberg to sadly find out the rock is worth nothing because it is flawed and damaged, with cracks and pieces of coal inside. Poor quality at a ridiculous price. You will be better off buying from an independent jeweler than pay Helzberg thousands for a piece of trash rock that even though it's sizable, it's of such poor quality that values absolutely nothing. I have been informed they use low end diamonds with severe imperfections such as cracks and coal marks, and advertise them as high end. FALSE. If you have a diamond from them, have it appraised, see what the true value is. I was shocked and deeply saddened that my dream ring turned out to be a piece of junk. I will never buy from them again. Read less
Services Used: Jewelry
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Jesse
Wedding:
7/19/2014
0.0/5.0
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Needless to say it's adding stress to the event. The ring was supposed to be here 2 weeks after I ordered. They keep blaming the vendor and shrugging their shoulders as if it's not their fault. The only thing that I have been offered is a refund and no ring. I would not recommend going to Helzberg Crabtree valley in Raleigh, NC.
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Read more...
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Needless to say it's adding stress to the event. The ring was supposed to be here 2 weeks after I ordered. They keep blaming the vendor and shrugging their shoulders as if it's not their fault. The only thing that I have been offered is a refund and no ring. I would not recommend going to Helzberg Crabtree valley in Raleigh, NC. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
1.0/5.0
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and someone else helped me. I did layaway, paid $130 and came back to put the rest down and get it. Well they tried selling me the warranty and after 10 times of me telling them NO, they cut the price of it to $60 and said i could pay it later. I finally said whatever, ill pay it when i come pay in full. Came back after my initial deposit to pay the rest and they tried charging me $150 for it. I made sure to tell them that they said i could get it for $60 and no one in the store seemed to think that was even possible or know how to do it. So they run around, i talk to 5 different people and just tell them I dont want it and ill just pay for the sizing. Now 3rd time i come to pick it up from the sizing that they said is $30, and they tried to charge me $100. I said there is no way the sizing is that expensive, and the lady said that is with the warranty. once again i said I DONT WANT IT! Then they told me sizing alone was $78 so i might as well get the warranty. I was furious so after talking to 3 more people who had no clue how to do anything i finally start to blow a lid. Well after this they just gave me the warranty for $75..i was so ready to pay and leave so finally when they gave me the ring it was just in a bag with a number on it. I said "dont i get a box?" the lady looked upset and walked to the back for another 10 minutes and finally comes out with a crappy looking box that looked used and said this was all they had. The sales guy who was a complete airhead was begging me not to go back on my ring and keep my business with them several times. Pointing fingers at "who doesnt know what they are doing, but he does" yet no one could fix any of my issues. WORST experience EVER. This was the Memorial City Mall location. Ring is nice and i have the warranty but i will NEVER go to that horribly un professional store for ANYTHING again!
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and Read more...
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and someone else helped me. I did layaway, paid $130 and came back to put the rest down and get it. Well they tried selling me the warranty and after 10 times of me telling them NO, they cut the price of it to $60 and said i could pay it later. I finally said whatever, ill pay it when i come pay in full. Came back after my initial deposit to pay the rest and they tried charging me $150 for it. I made sure to tell them that they said i could get it for $60 and no one in the store seemed to think that was even possible or know how to do it. So they run around, i talk to 5 different people and just tell them I dont want it and ill just pay for the sizing. Now 3rd time i come to pick it up from the sizing that they said is $30, and they tried to charge me $100. I said there is no way the sizing is that expensive, and the lady said that is with the warranty. once again i said I DONT WANT IT! Then they told me sizing alone was $78 so i might as well get the warranty. I was furious so after talking to 3 more people who had no clue how to do anything i finally start to blow a lid. Well after this they just gave me the warranty for $75..i was so ready to pay and leave so finally when they gave me the ring it was just in a bag with a number on it. I said "dont i get a box?" the lady looked upset and walked to the back for another 10 minutes and finally comes out with a crappy looking box that looked used and said this was all they had. The sales guy who was a complete airhead was begging me not to go back on my ring and keep my business with them several times. Pointing fingers at "who doesnt know what they are doing, but he does" yet no one could fix any of my issues. WORST experience EVER. This was the Memorial City Mall location. Ring is nice and i have the warranty but i will NEVER go to that horribly un professional store for ANYTHING again! Read less
Services Used: Jewelry
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Enrique
Wedding:
11/2/2013
0.0/5.0
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for my wife. I have been told on at least 2 occasion that I would get a refund and again, nothing has been done. Let me say that this is not my first purchase and had no problems,but it is my last. Waiting for a ring that was supposed to be here by Christmas is totally unacceptable. Customer service has promised things that still has not come to pass. I feel wronged and scammed. At this point, they can keep the money and the ring. It has become a matter of principle. Where do I go from here?
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for Read more...
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for my wife. I have been told on at least 2 occasion that I would get a refund and again, nothing has been done. Let me say that this is not my first purchase and had no problems,but it is my last. Waiting for a ring that was supposed to be here by Christmas is totally unacceptable. Customer service has promised things that still has not come to pass. I feel wronged and scammed. At this point, they can keep the money and the ring. It has become a matter of principle. Where do I go from here? Read less
Services Used: Jewelry
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Diane
Wedding:
12/8/2012
4.4/5.0
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back correctly sized though and they aren't the least expensive but, like I said, their selection is very good
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back Read more...
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back correctly sized though and they aren't the least expensive but, like I said, their selection is very good Read less
Services Used: Jewelry
130x130 sq 1288365138445 alter
MRW82584
Wedding:
7/30/2010
5.0/5.0
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I love the fact that I have not seen it anything close to it on anyone. The prices and quality are unreal. I have had my engagement ring on my finger since October 2008 and everyday I love it more and more. I took my wedding bands and engagement ring in to be soldered together & new rhodium plating (all at no cost to me with their warranty) on July 5th and had it back and done perfectly by July 9th.


We also got my earrings and neckless for the wedding day at Helzberg, and again I have never seen anything like them anywhere! We got their warranty on everything and it is well worth every penny!
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I Read more...
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I love the fact that I have not seen it anything close to it on anyone. The prices and quality are unreal. I have had my engagement ring on my finger since October 2008 and everyday I love it more and more. I took my wedding bands and engagement ring in to be soldered together & new rhodium plating (all at no cost to me with their warranty) on July 5th and had it back and done perfectly by July 9th.


We also got my earrings and neckless for the wedding day at Helzberg, and again I have never seen anything like them anywhere! We got their warranty on everything and it is well worth every penny! Read less
Services Used: Jewelry
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djohn11s
Wedding:
7/15/2010
0.3/5.0
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill on 4/17/2011, they tried to charge me 225 in interest, and after I faxed in a copy of my hard copy, they are telling me (after I called back 10 days later, getting no response) that I need to continue to pay my minimum balance until they have investigated the dispute.

The dispute is apparently going to take 2-3 months...to look at a piece of paper. Apparently they have so many disputes piling up that it takes 2-3 months to get to a new one.

I bought the lifetime care plan for my rings, I can't wait for something to go wrong with that, because I am sure it will be the same shady practices.

At the very least, avoid a credit plan or lifetime care plan.
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill Read more...
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill on 4/17/2011, they tried to charge me 225 in interest, and after I faxed in a copy of my hard copy, they are telling me (after I called back 10 days later, getting no response) that I need to continue to pay my minimum balance until they have investigated the dispute.

The dispute is apparently going to take 2-3 months...to look at a piece of paper. Apparently they have so many disputes piling up that it takes 2-3 months to get to a new one.

I bought the lifetime care plan for my rings, I can't wait for something to go wrong with that, because I am sure it will be the same shady practices.

At the very least, avoid a credit plan or lifetime care plan. Read less
Services Used: Jewelry
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Dana
Wedding:
4/19/2009
4.9/5.0
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit with my engagement ring (not an easy task, due to the shape), and a wedding band for my husband. I found a beautiful yellow gold and diamond chevron style band that was perfect, and my husband found the lightweight band he wanted, in titanium which was very affordable. The service was superb and they were always very nice and patient each of the five or six times we visited the store until making a purchase. The most attractive part of the deal was their lifetime warranty plan for their jewelry that is offered at a low initial cost. As long as we show up every 6 months to have them inspected, they will resize, or even replace lost diamonds. This was much better than the 1-year or 3-year warranties that are available at other chain jewelry stores.
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit Read more...
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit with my engagement ring (not an easy task, due to the shape), and a wedding band for my husband. I found a beautiful yellow gold and diamond chevron style band that was perfect, and my husband found the lightweight band he wanted, in titanium which was very affordable. The service was superb and they were always very nice and patient each of the five or six times we visited the store until making a purchase. The most attractive part of the deal was their lifetime warranty plan for their jewelry that is offered at a low initial cost. As long as we show up every 6 months to have them inspected, they will resize, or even replace lost diamonds. This was much better than the 1-year or 3-year warranties that are available at other chain jewelry stores. Read less
Services Used: Jewelry
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Jenna
Wedding:
12/2/2008
5.0/5.0
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all my jewelry!
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all Read more...
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all my jewelry! Read less
Services Used: Jewelry
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