Nophoto 130

Helzberg Diamonds

Colorado Springs , CO

LOCATION

750 Citadel Dr E # 2108
Colorado Springs, CO 80909 US

PHONE

719-264-7657

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

2.7
out of 5.0
2.7/5.0
2.7/5.0
2.8/5.0
2.7/5.0
2.6/5.0
Sort by
Default vendor profile pic
Linda
Wedding:
5/21/2016
5.0/5.0
Rachel and I checked out several stores, but came back to Helzberg to purchase our rings. The meet our needs and did not try to oversell us. We bought each an engagement ring and wedding band. The sales people were wonderful, The sizings were ready as promised.
Rachel and I checked out several stores, but came back to Helzberg to purchase our rings. The meet our needs and did not Read more...
Rachel and I checked out several stores, but came back to Helzberg to purchase our rings. The meet our needs and did not try to oversell us. We bought each an engagement ring and wedding band. The sales people were wonderful, The sizings were ready as promised. Read less
Services Used: Jewelry
Default vendor profile pic
James
Wedding:
6/18/2015
1.8/5.0
If you are in the market for jewelry please consider purchasing from another supplier. This company closed it's local store which forces my wife and I to choose between a 4 hour drive and mailing our wedding rings to them for a yearly inspection. Mailing them will take 3-5 weeks to get them back and failing to have them inspected voids the warranty. This company doesn't believe in customer service. You can find better.
If you are in the market for jewelry please consider purchasing from another supplier. This company closed it's local Read more...
If you are in the market for jewelry please consider purchasing from another supplier. This company closed it's local store which forces my wife and I to choose between a 4 hour drive and mailing our wedding rings to them for a yearly inspection. Mailing them will take 3-5 weeks to get them back and failing to have them inspected voids the warranty. This company doesn't believe in customer service. You can find better. Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.0/5.0
The engagement ring I purchased has been repaired 3 times because it has lost 5 diamonds. I returned it, they issued me a refund RECEIPT and said I would receive a refund check in 3 days. Then it was 7-10 days, then it was 16 days. Now they tell me they will not give me a check for the $3775.31 and that I will have to take it up with Capital One which is the company that financed the ring. The ring is paid off, so the finance company says they are not responsible for the refund. So I have no ring and no refund. I did not like my experiences in the store after the purchase of the ring. The customer service was awful. You will be promised that your ring will be back from repair in a certain time frame but it won"t. They tell you they will call you when it is in, but they won't. The manager will offer no apology or solutions to your problem. My suggestion, DON'T GO THERE FOR YOUR IMPORTANT JEWLERY PURCHASES!!
The engagement ring I purchased has been repaired 3 times because it has lost 5 diamonds. I returned it, they issued me a Read more...
The engagement ring I purchased has been repaired 3 times because it has lost 5 diamonds. I returned it, they issued me a refund RECEIPT and said I would receive a refund check in 3 days. Then it was 7-10 days, then it was 16 days. Now they tell me they will not give me a check for the $3775.31 and that I will have to take it up with Capital One which is the company that financed the ring. The ring is paid off, so the finance company says they are not responsible for the refund. So I have no ring and no refund. I did not like my experiences in the store after the purchase of the ring. The customer service was awful. You will be promised that your ring will be back from repair in a certain time frame but it won"t. They tell you they will call you when it is in, but they won't. The manager will offer no apology or solutions to your problem. My suggestion, DON'T GO THERE FOR YOUR IMPORTANT JEWLERY PURCHASES!! Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.0/5.0
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and helzvburg said they would fix them if I paid basically what they are worth. I've been a customer there for almost a decade and I am so beyond annoyed with their quality and customer service. I'm not usually much of a complainer but this rubber me the wrong way
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and Read more...
My boyfriend recently purchesed me a beautiful emerald ring and dimond cross necklace both items broke within 6 months and helzvburg said they would fix them if I paid basically what they are worth. I've been a customer there for almost a decade and I am so beyond annoyed with their quality and customer service. I'm not usually much of a complainer but this rubber me the wrong way Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.5/5.0
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of the diamond would match the price. I had the solitaire appraised by a company outside helzberg to sadly find out the rock is worth nothing because it is flawed and damaged, with cracks and pieces of coal inside. Poor quality at a ridiculous price. You will be better off buying from an independent jeweler than pay Helzberg thousands for a piece of trash rock that even though it's sizable, it's of such poor quality that values absolutely nothing. I have been informed they use low end diamonds with severe imperfections such as cracks and coal marks, and advertise them as high end. FALSE. If you have a diamond from them, have it appraised, see what the true value is. I was shocked and deeply saddened that my dream ring turned out to be a piece of junk. I will never buy from them again.
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of Read more...
Helzberg diamonds is a complete ripoff. The markup and interest is ridiculous, and I wouldn't mind that if the value of the diamond would match the price. I had the solitaire appraised by a company outside helzberg to sadly find out the rock is worth nothing because it is flawed and damaged, with cracks and pieces of coal inside. Poor quality at a ridiculous price. You will be better off buying from an independent jeweler than pay Helzberg thousands for a piece of trash rock that even though it's sizable, it's of such poor quality that values absolutely nothing. I have been informed they use low end diamonds with severe imperfections such as cracks and coal marks, and advertise them as high end. FALSE. If you have a diamond from them, have it appraised, see what the true value is. I was shocked and deeply saddened that my dream ring turned out to be a piece of junk. I will never buy from them again. Read less
Services Used: Jewelry
Default vendor profile pic
Jesse
Wedding:
7/19/2014
0.0/5.0
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Needless to say it's adding stress to the event. The ring was supposed to be here 2 weeks after I ordered. They keep blaming the vendor and shrugging their shoulders as if it's not their fault. The only thing that I have been offered is a refund and no ring. I would not recommend going to Helzberg Crabtree valley in Raleigh, NC.
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Read more...
Absolute worst experience ever. I have been waiting for my wedding band for over 3 months with my wedding 1 month away. Needless to say it's adding stress to the event. The ring was supposed to be here 2 weeks after I ordered. They keep blaming the vendor and shrugging their shoulders as if it's not their fault. The only thing that I have been offered is a refund and no ring. I would not recommend going to Helzberg Crabtree valley in Raleigh, NC. Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
1.0/5.0
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and someone else helped me. I did layaway, paid $130 and came back to put the rest down and get it. Well they tried selling me the warranty and after 10 times of me telling them NO, they cut the price of it to $60 and said i could pay it later. I finally said whatever, ill pay it when i come pay in full. Came back after my initial deposit to pay the rest and they tried charging me $150 for it. I made sure to tell them that they said i could get it for $60 and no one in the store seemed to think that was even possible or know how to do it. So they run around, i talk to 5 different people and just tell them I dont want it and ill just pay for the sizing. Now 3rd time i come to pick it up from the sizing that they said is $30, and they tried to charge me $100. I said there is no way the sizing is that expensive, and the lady said that is with the warranty. once again i said I DONT WANT IT! Then they told me sizing alone was $78 so i might as well get the warranty. I was furious so after talking to 3 more people who had no clue how to do anything i finally start to blow a lid. Well after this they just gave me the warranty for $75..i was so ready to pay and leave so finally when they gave me the ring it was just in a bag with a number on it. I said "dont i get a box?" the lady looked upset and walked to the back for another 10 minutes and finally comes out with a crappy looking box that looked used and said this was all they had. The sales guy who was a complete airhead was begging me not to go back on my ring and keep my business with them several times. Pointing fingers at "who doesnt know what they are doing, but he does" yet no one could fix any of my issues. WORST experience EVER. This was the Memorial City Mall location. Ring is nice and i have the warranty but i will NEVER go to that horribly un professional store for ANYTHING again!
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and Read more...
Walked in and talked to Maria, she helped me with everything and was very nice. When it came time to pay she left and someone else helped me. I did layaway, paid $130 and came back to put the rest down and get it. Well they tried selling me the warranty and after 10 times of me telling them NO, they cut the price of it to $60 and said i could pay it later. I finally said whatever, ill pay it when i come pay in full. Came back after my initial deposit to pay the rest and they tried charging me $150 for it. I made sure to tell them that they said i could get it for $60 and no one in the store seemed to think that was even possible or know how to do it. So they run around, i talk to 5 different people and just tell them I dont want it and ill just pay for the sizing. Now 3rd time i come to pick it up from the sizing that they said is $30, and they tried to charge me $100. I said there is no way the sizing is that expensive, and the lady said that is with the warranty. once again i said I DONT WANT IT! Then they told me sizing alone was $78 so i might as well get the warranty. I was furious so after talking to 3 more people who had no clue how to do anything i finally start to blow a lid. Well after this they just gave me the warranty for $75..i was so ready to pay and leave so finally when they gave me the ring it was just in a bag with a number on it. I said "dont i get a box?" the lady looked upset and walked to the back for another 10 minutes and finally comes out with a crappy looking box that looked used and said this was all they had. The sales guy who was a complete airhead was begging me not to go back on my ring and keep my business with them several times. Pointing fingers at "who doesnt know what they are doing, but he does" yet no one could fix any of my issues. WORST experience EVER. This was the Memorial City Mall location. Ring is nice and i have the warranty but i will NEVER go to that horribly un professional store for ANYTHING again! Read less
Services Used: Jewelry
Default vendor profile pic
Enrique
Wedding:
11/2/2013
0.0/5.0
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for my wife. I have been told on at least 2 occasion that I would get a refund and again, nothing has been done. Let me say that this is not my first purchase and had no problems,but it is my last. Waiting for a ring that was supposed to be here by Christmas is totally unacceptable. Customer service has promised things that still has not come to pass. I feel wronged and scammed. At this point, they can keep the money and the ring. It has become a matter of principle. Where do I go from here?
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for Read more...
I ordered a ring online on December 17, 2013 and as of today, Jan. 13, 2014, I still do not have the ring I purchased for my wife. I have been told on at least 2 occasion that I would get a refund and again, nothing has been done. Let me say that this is not my first purchase and had no problems,but it is my last. Waiting for a ring that was supposed to be here by Christmas is totally unacceptable. Customer service has promised things that still has not come to pass. I feel wronged and scammed. At this point, they can keep the money and the ring. It has become a matter of principle. Where do I go from here? Read less
Services Used: Jewelry
Default vendor profile pic
Diane
Wedding:
12/8/2012
4.4/5.0
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back correctly sized though and they aren't the least expensive but, like I said, their selection is very good
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back Read more...
They are very professional at Helzberg and their rings are absolutely gorgeous. It took twice to get my fiance's ring back correctly sized though and they aren't the least expensive but, like I said, their selection is very good Read less
Services Used: Jewelry
Default vendor profile pic
C
Wedding:
7/14/2011
0.0/5.0
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back several times for rhodium re plating and it is always a hassle and takes at least a month to get them back. But they come looking beautiful. On March 17, 2015 we sent our rings out for rhodium replating. My wife's ring came back but they lost mine. They will only offer store credit and no compensation whatsoever for the sentimental value that is now lost forever. Nor have they offered any apology for having lost my wedding ring, the most important piece of jewelry I own. Well, used to own. Store credit is unacceptable as why would I want to give the store that lost my wedding ring more money. As for compensation for the sentimental value we would accept either a refund for both rings but getting to keep the one ring we have that was actually there for our wedding or for Helzberg to pay for a Justice of the peace for us to renew our vows with the new ring. That's it, we would not have a big wedding with guests or anything just a ceremony for the two of us with the new ring. Which would be less money than the price of refunding the rings. They will do nothing to make up for the lost sentimental value, they have no remorse for losing my wedding ring and they are forcing me to purchase from their store again after their incompetence caused me the loss of something very precious to me. We have contacted a lawyer and hopefully we can get something acceptable. Though I'm not optimistic. Chain stores care nothing about customer service only profits.
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back Read more...
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back several times for rhodium re plating and it is always a hassle and takes at least a month to get them back. But they come looking beautiful. On March 17, 2015 we sent our rings out for rhodium replating. My wife's ring came back but they lost mine. They will only offer store credit and no compensation whatsoever for the sentimental value that is now lost forever. Nor have they offered any apology for having lost my wedding ring, the most important piece of jewelry I own. Well, used to own. Store credit is unacceptable as why would I want to give the store that lost my wedding ring more money. As for compensation for the sentimental value we would accept either a refund for both rings but getting to keep the one ring we have that was actually there for our wedding or for Helzberg to pay for a Justice of the peace for us to renew our vows with the new ring. That's it, we would not have a big wedding with guests or anything just a ceremony for the two of us with the new ring. Which would be less money than the price of refunding the rings. They will do nothing to make up for the lost sentimental value, they have no remorse for losing my wedding ring and they are forcing me to purchase from their store again after their incompetence caused me the loss of something very precious to me. We have contacted a lawyer and hopefully we can get something acceptable. Though I'm not optimistic. Chain stores care nothing about customer service only profits. Read less
Services Used: Jewelry
Thanks for visiting the vendor listing for Helzberg Diamonds
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220