Nophoto 130

Helzberg Diamonds

Colorado Springs , CO

LOCATION

750 Citadel Dr E # 2108
Colorado Springs, CO 80909 US

PHONE

719-264-7657

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

2.8
out of 5.0
2.8/5.0
2.8/5.0
2.9/5.0
2.8/5.0
2.7/5.0
Sort by
Default vendor profile pic
C
Wedding:
7/14/2011
0.0/5.0
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back several times for rhodium re plating and it is always a hassle and takes at least a month to get them back. But they come looking beautiful. On March 17, 2015 we sent our rings out for rhodium replating. My wife's ring came back but they lost mine. They will only offer store credit and no compensation whatsoever for the sentimental value that is now lost forever. Nor have they offered any apology for having lost my wedding ring, the most important piece of jewelry I own. Well, used to own. Store credit is unacceptable as why would I want to give the store that lost my wedding ring more money. As for compensation for the sentimental value we would accept either a refund for both rings but getting to keep the one ring we have that was actually there for our wedding or for Helzberg to pay for a Justice of the peace for us to renew our vows with the new ring. That's it, we would not have a big wedding with guests or anything just a ceremony for the two of us with the new ring. Which would be less money than the price of refunding the rings. They will do nothing to make up for the lost sentimental value, they have no remorse for losing my wedding ring and they are forcing me to purchase from their store again after their incompetence caused me the loss of something very precious to me. We have contacted a lawyer and hopefully we can get something acceptable. Though I'm not optimistic. Chain stores care nothing about customer service only profits.
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back Read more...
My wife and I bought our wedding bands at Helzberg and we bought the lifetime protection plan. We have sent out rings back several times for rhodium re plating and it is always a hassle and takes at least a month to get them back. But they come looking beautiful. On March 17, 2015 we sent our rings out for rhodium replating. My wife's ring came back but they lost mine. They will only offer store credit and no compensation whatsoever for the sentimental value that is now lost forever. Nor have they offered any apology for having lost my wedding ring, the most important piece of jewelry I own. Well, used to own. Store credit is unacceptable as why would I want to give the store that lost my wedding ring more money. As for compensation for the sentimental value we would accept either a refund for both rings but getting to keep the one ring we have that was actually there for our wedding or for Helzberg to pay for a Justice of the peace for us to renew our vows with the new ring. That's it, we would not have a big wedding with guests or anything just a ceremony for the two of us with the new ring. Which would be less money than the price of refunding the rings. They will do nothing to make up for the lost sentimental value, they have no remorse for losing my wedding ring and they are forcing me to purchase from their store again after their incompetence caused me the loss of something very precious to me. We have contacted a lawyer and hopefully we can get something acceptable. Though I'm not optimistic. Chain stores care nothing about customer service only profits. Read less
Services Used: Jewelry
130x130 sq 1288365138445 alter
MRW82584
Wedding:
7/30/2010
5.0/5.0
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I love the fact that I have not seen it anything close to it on anyone. The prices and quality are unreal. I have had my engagement ring on my finger since October 2008 and everyday I love it more and more. I took my wedding bands and engagement ring in to be soldered together & new rhodium plating (all at no cost to me with their warranty) on July 5th and had it back and done perfectly by July 9th.


We also got my earrings and neckless for the wedding day at Helzberg, and again I have never seen anything like them anywhere! We got their warranty on everything and it is well worth every penny!
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I Read more...
I will be going to Helzberg for any and all of my jewelry. My wedding set was one of their signature collections and I love the fact that I have not seen it anything close to it on anyone. The prices and quality are unreal. I have had my engagement ring on my finger since October 2008 and everyday I love it more and more. I took my wedding bands and engagement ring in to be soldered together & new rhodium plating (all at no cost to me with their warranty) on July 5th and had it back and done perfectly by July 9th.


We also got my earrings and neckless for the wedding day at Helzberg, and again I have never seen anything like them anywhere! We got their warranty on everything and it is well worth every penny! Read less
Services Used: Jewelry
Default vendor profile pic
djohn11s
Wedding:
7/15/2010
0.3/5.0
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill on 4/17/2011, they tried to charge me 225 in interest, and after I faxed in a copy of my hard copy, they are telling me (after I called back 10 days later, getting no response) that I need to continue to pay my minimum balance until they have investigated the dispute.

The dispute is apparently going to take 2-3 months...to look at a piece of paper. Apparently they have so many disputes piling up that it takes 2-3 months to get to a new one.

I bought the lifetime care plan for my rings, I can't wait for something to go wrong with that, because I am sure it will be the same shady practices.

At the very least, avoid a credit plan or lifetime care plan.
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill Read more...
The corporate company is way shady. I bought my wedding rings here on 4/20/2010, kept my receipt, and paid the final bill on 4/17/2011, they tried to charge me 225 in interest, and after I faxed in a copy of my hard copy, they are telling me (after I called back 10 days later, getting no response) that I need to continue to pay my minimum balance until they have investigated the dispute.

The dispute is apparently going to take 2-3 months...to look at a piece of paper. Apparently they have so many disputes piling up that it takes 2-3 months to get to a new one.

I bought the lifetime care plan for my rings, I can't wait for something to go wrong with that, because I am sure it will be the same shady practices.

At the very least, avoid a credit plan or lifetime care plan. Read less
Services Used: Jewelry
Default vendor profile pic
Dana
Wedding:
4/19/2009
4.9/5.0
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit with my engagement ring (not an easy task, due to the shape), and a wedding band for my husband. I found a beautiful yellow gold and diamond chevron style band that was perfect, and my husband found the lightweight band he wanted, in titanium which was very affordable. The service was superb and they were always very nice and patient each of the five or six times we visited the store until making a purchase. The most attractive part of the deal was their lifetime warranty plan for their jewelry that is offered at a low initial cost. As long as we show up every 6 months to have them inspected, they will resize, or even replace lost diamonds. This was much better than the 1-year or 3-year warranties that are available at other chain jewelry stores.
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit Read more...
We actually went to the Helzberg Diamonds location at Flatiron Crossing Mall. We were looking for a wedding band to fit with my engagement ring (not an easy task, due to the shape), and a wedding band for my husband. I found a beautiful yellow gold and diamond chevron style band that was perfect, and my husband found the lightweight band he wanted, in titanium which was very affordable. The service was superb and they were always very nice and patient each of the five or six times we visited the store until making a purchase. The most attractive part of the deal was their lifetime warranty plan for their jewelry that is offered at a low initial cost. As long as we show up every 6 months to have them inspected, they will resize, or even replace lost diamonds. This was much better than the 1-year or 3-year warranties that are available at other chain jewelry stores. Read less
Services Used: Jewelry
Default vendor profile pic
Jenna
Wedding:
12/2/2008
5.0/5.0
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all my jewelry!
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all Read more...
I absolutely love my rings! The staff at Helzberg was so helpful. Everytime I go to get it cleaned they gladly clean all my jewelry! Read less
Services Used: Jewelry
130x130 sq 1229760476493 brideandgroomonrail
Janet N.
Wedding:
5/16/2008
3.2/5.0
helzburg was just what i expected, a chain store is a chain store. i am happy with my rings and they were in our price range. they did have a recall on my husbands ring though that we were wanting to buy. we ended up having to find his ring online. but it worked out because I got it for 1/2 the cost! (tungstenworld.com) I have never heard of recalled jewelry, other jewelers I asked about it said it was a problem with the metal used to make his ring. so now I am suspicious of the true quality of their work.
helzburg was just what i expected, a chain store is a chain store. i am happy with my rings and they were in our price Read more...
helzburg was just what i expected, a chain store is a chain store. i am happy with my rings and they were in our price range. they did have a recall on my husbands ring though that we were wanting to buy. we ended up having to find his ring online. but it worked out because I got it for 1/2 the cost! (tungstenworld.com) I have never heard of recalled jewelry, other jewelers I asked about it said it was a problem with the metal used to make his ring. so now I am suspicious of the true quality of their work. Read less
Services Used: Jewelry
Default vendor profile pic
Easley08
Wedding:
4/8/2008
4.2/5.0
Helzberg, was where we bought the brides jewelry, both engagement ring and wedding band. The service there was amazing, you can go in and get it cleaned whenever. They show you your diamond/s under the microscope so that you are able to see any flaws in your diamonds. They also teach you about the carat, cut, quality, and clarity. I would however strongly recommend the service plan, especially on white gold. They will refurbish your ring and inspect them when you need or based on the schedule.

With the mens jewelry, their selection was small and quite selective, especially if you want a plain, or very simple ring.
Helzberg, was where we bought the brides jewelry, both engagement ring and wedding band. The service there was amazing, Read more...
Helzberg, was where we bought the brides jewelry, both engagement ring and wedding band. The service there was amazing, you can go in and get it cleaned whenever. They show you your diamond/s under the microscope so that you are able to see any flaws in your diamonds. They also teach you about the carat, cut, quality, and clarity. I would however strongly recommend the service plan, especially on white gold. They will refurbish your ring and inspect them when you need or based on the schedule.

With the mens jewelry, their selection was small and quite selective, especially if you want a plain, or very simple ring. Read less
Services Used: Jewelry
Default vendor profile pic
Lakiea
Wedding:
8/10/2007
5.0/5.0
My husband and I love Helzberg so many people men and women tell me how beautiful my ring is. My rings are from the Radiant star collection and trust me they are radiant!
My husband and I love Helzberg so many people men and women tell me how beautiful my ring is. My rings are from the Read more...
My husband and I love Helzberg so many people men and women tell me how beautiful my ring is. My rings are from the Radiant star collection and trust me they are radiant! Read less
Services Used: Jewelry
Default vendor profile pic
raecynakr
Wedding:
8/3/2007
5.0/5.0
We have all our rings from here and I love it, they are willing to help with any problems we have.
We have all our rings from here and I love it, they are willing to help with any problems we have.
We have all our rings from here and I love it, they are willing to help with any problems we have. Read less
Services Used: Jewelry
Default vendor profile pic
Katie
Wedding:
9/2/2006
5.0/5.0
Amazing place. My husband designed my ring himself with the help of the fantastic people at Helzberg. We have since returned to buy other jewlery. I would recommend this place to anyone who wants a beautiful ring for the woman he loves.
Amazing place. My husband designed my ring himself with the help of the fantastic people at Helzberg. We have since Read more...
Amazing place. My husband designed my ring himself with the help of the fantastic people at Helzberg. We have since returned to buy other jewlery. I would recommend this place to anyone who wants a beautiful ring for the woman he loves. Read less
Services Used: Jewelry
Thanks for visiting the vendor listing for Helzberg Diamonds
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220