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Hilton Dallas/Park Cities

Dallas , TX

LOCATION

5954 Luther Lane
Dallas, TX 75225 US

PHONE

214-368-0400

WEBSITE

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Wedding Venue

REVIEWS

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4.2/5.0
3.9/5.0
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Sue
Wedding:
7/18/2015
5.0/5.0
Ann Cuellar, the Senior Event/Catering Manager, at Hilton Park Cities was a pleasure to work with. All our questions were quickly answered. She always made time for us leading up to the wedding and was present the entire weekend of our wedding for any of our last minute needs. Thank you, Ann, for making our reception planning a wonderfully smooth experience!! For our reception, the service staff was attentive and polite. We had multiple meetings with the catering staff and chefs to select the perfect combination of food for our menu. The food was delicious!!! Everyone was incredibly pleased with the selection and fantastic taste. Guests were served in an organized fashion that moved in a timely way. Not only did we host our reception here but a large percentage of our guests and wedding party stayed at the hotel which was a wonderful experience for everyone! The hotel is clean, with large rooms and comfortable beds. We were met with the highest level of service and were sad for the weekend to end. We loved our time at the Hilton Park Cities!
Ann Cuellar, the Senior Event/Catering Manager, at Hilton Park Cities was a pleasure to work with. All our questions were Read more...
Ann Cuellar, the Senior Event/Catering Manager, at Hilton Park Cities was a pleasure to work with. All our questions were quickly answered. She always made time for us leading up to the wedding and was present the entire weekend of our wedding for any of our last minute needs. Thank you, Ann, for making our reception planning a wonderfully smooth experience!! For our reception, the service staff was attentive and polite. We had multiple meetings with the catering staff and chefs to select the perfect combination of food for our menu. The food was delicious!!! Everyone was incredibly pleased with the selection and fantastic taste. Guests were served in an organized fashion that moved in a timely way. Not only did we host our reception here but a large percentage of our guests and wedding party stayed at the hotel which was a wonderful experience for everyone! The hotel is clean, with large rooms and comfortable beds. We were met with the highest level of service and were sad for the weekend to end. We loved our time at the Hilton Park Cities! Read less
Services Used: Wedding Venue
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Gina
Wedding:
11/8/2014
5.0/5.0
Working with Ann on a wedding reception at this Hilton made the event planning so easy for us and the evening went very smoothly! She is direct, helpful, flexible and cheerful. Ann had excellent advice and suggestions and the staff to get it done. We loved the fact that this Hilton has one ballroom and therefore one main event per evening. Our guests really enjoyed their stay also.
Working with Ann on a wedding reception at this Hilton made the event planning so easy for us and the evening went very Read more...
Working with Ann on a wedding reception at this Hilton made the event planning so easy for us and the evening went very smoothly! She is direct, helpful, flexible and cheerful. Ann had excellent advice and suggestions and the staff to get it done. We loved the fact that this Hilton has one ballroom and therefore one main event per evening. Our guests really enjoyed their stay also. Read less
Services Used: Wedding Venue
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Susan
Wedding:
11/16/2013
5.0/5.0
Ann Cuellar at the Hilton was wonderful! My fiancé was living in Australia and I was in Texas while we were planning the wedding, so a lot of the planning had to be done via email. Ann made it so easy! Then, from the very first meeting we both had with Ann at the Hilton we knew we had found our venue. She is such a wonderful person and really put our minds at ease during the entire planning process and the event itself. The guests absolutely loved the food and the service. One of the best decisions my husband and I made for the wedding was to select this hotel for our reception. I would definitely recommend the Hilton, and Ann, to anyone planning a reception! Susan A.
Ann Cuellar at the Hilton was wonderful! My fiancé was living in Australia and I was in Texas while we were planning the Read more...
Ann Cuellar at the Hilton was wonderful! My fiancé was living in Australia and I was in Texas while we were planning the wedding, so a lot of the planning had to be done via email. Ann made it so easy! Then, from the very first meeting we both had with Ann at the Hilton we knew we had found our venue. She is such a wonderful person and really put our minds at ease during the entire planning process and the event itself. The guests absolutely loved the food and the service. One of the best decisions my husband and I made for the wedding was to select this hotel for our reception. I would definitely recommend the Hilton, and Ann, to anyone planning a reception! Susan A. Read less
Services Used: Wedding Venue
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552012
Wedding:
5/5/2012
4.6/5.0
Overall I am very happy that I chose Hilton Dallas/Park Cities as my ceremony and reception venue. Ann is the coordinator at Hilton and she was very nice. It was sometimes hard for me, since I did not live in town so the only contact methods were email or phone call. She was slow returning emails so I was anxious during preparation...but she managed everything perfectly and I realized at the end that I didn't have to worry too much. Ann is a very professional and experienced coordinator. She led our rehearsal and organized the entire event on the wedding day. I cannot say thank you enough.

At the management issues, however, there was a concern that I was not aware of any billing issues until I found out that my credit card was charged. The accountant office never contacted me or sent me an itemized invoice until I contacted them. Although I had no issue being charged without notice, I would have appreciated if I received advance notice in detail regarding the charges.

I recommend Hilton Park Cities to anybody. I wanted a formal, elegant wedding and this Hilton fitted perfectly to my wedding theme.
Overall I am very happy that I chose Hilton Dallas/Park Cities as my ceremony and reception venue. Ann is the coordinator Read more...
Overall I am very happy that I chose Hilton Dallas/Park Cities as my ceremony and reception venue. Ann is the coordinator at Hilton and she was very nice. It was sometimes hard for me, since I did not live in town so the only contact methods were email or phone call. She was slow returning emails so I was anxious during preparation...but she managed everything perfectly and I realized at the end that I didn't have to worry too much. Ann is a very professional and experienced coordinator. She led our rehearsal and organized the entire event on the wedding day. I cannot say thank you enough.

At the management issues, however, there was a concern that I was not aware of any billing issues until I found out that my credit card was charged. The accountant office never contacted me or sent me an itemized invoice until I contacted them. Although I had no issue being charged without notice, I would have appreciated if I received advance notice in detail regarding the charges.

I recommend Hilton Park Cities to anybody. I wanted a formal, elegant wedding and this Hilton fitted perfectly to my wedding theme. Read less
Services Used: Wedding Venue
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Chelsea
Wedding:
11/19/2010
1.9/5.0
Ceremony Venue: Opio (inside Hilton)
The ceremony site was beautiful! It reminded me of a small church in Tuscany with the warm tones, wrought iron chandeliers and candle lighting. Ann Cuellar set up the candles, chairs, flower petals (for the aisle), etc. It really helped not having to stress out and decorate and everything turned out beautiful!

Reception Venue: Hilton Park Cities (in Dallas)
Again Ann set up all of the tables, centerpieces, decor, table cloths, which I really appreciated. The only problem I had was about an hour before the wedding my mother-in-law told me the Hilton was hosting an SMU party right next door to our reception room...but we did not hear a thing all night and barely even noticed anyone else was there. So at the end of the day everything turned out okay but I was and still am disappointed in Ann and the Hilton for double booking that night...especially since I had booked that venue in June 2009!!

Caterer: Hilton Park Cities (in Dallas)
The food was delicious, and everyone raved about the passed appetizers, however two meals that I requested at the tasting were completely wrong at the wedding, the salad and the chicken entree. Everyone enjoyed the food and my Husband and I were the only ones who knew the food was wrong but this should not have been a mistake since two days before the wedding I confirmed all of the food.

The coordinator Ann would not return emails or phone calls for over a week, and when I persisted and finally reached her and she "promised" to get on something it would take two weeks before I would get anything (and that meant me calling her two weeks later to remind her). This Hotel (although it was included in my contract) did not have a bridal suite for me and my bridesmaids to get ready in...I'm guessing the were assuming myself and my bridesmaid not only have our hair and makeup done in my Husband and I's room, but to also get dressed in there AND the groom and groomsmen use that room to get dressed in too! When I made a comment to Ann, she said she would "fix it" and gave us a horrible room in the very back of the hotel with no natural lighting (that I needed for my MUA) and it smelt like old people or that it had not been used in 20 years!

Although the Hotel is gorgeous, I would not recommend this place for your wedding. It was extremely apparent as the wedding drew closer that the staff at this Hilton were not very accomidating to a wedding.
Ceremony Venue: Opio (inside Hilton)
The ceremony site was beautiful! It reminded me of a small church in Tuscany with Read more...
Ceremony Venue: Opio (inside Hilton)
The ceremony site was beautiful! It reminded me of a small church in Tuscany with the warm tones, wrought iron chandeliers and candle lighting. Ann Cuellar set up the candles, chairs, flower petals (for the aisle), etc. It really helped not having to stress out and decorate and everything turned out beautiful!

Reception Venue: Hilton Park Cities (in Dallas)
Again Ann set up all of the tables, centerpieces, decor, table cloths, which I really appreciated. The only problem I had was about an hour before the wedding my mother-in-law told me the Hilton was hosting an SMU party right next door to our reception room...but we did not hear a thing all night and barely even noticed anyone else was there. So at the end of the day everything turned out okay but I was and still am disappointed in Ann and the Hilton for double booking that night...especially since I had booked that venue in June 2009!!

Caterer: Hilton Park Cities (in Dallas)
The food was delicious, and everyone raved about the passed appetizers, however two meals that I requested at the tasting were completely wrong at the wedding, the salad and the chicken entree. Everyone enjoyed the food and my Husband and I were the only ones who knew the food was wrong but this should not have been a mistake since two days before the wedding I confirmed all of the food.

The coordinator Ann would not return emails or phone calls for over a week, and when I persisted and finally reached her and she "promised" to get on something it would take two weeks before I would get anything (and that meant me calling her two weeks later to remind her). This Hotel (although it was included in my contract) did not have a bridal suite for me and my bridesmaids to get ready in...I'm guessing the were assuming myself and my bridesmaid not only have our hair and makeup done in my Husband and I's room, but to also get dressed in there AND the groom and groomsmen use that room to get dressed in too! When I made a comment to Ann, she said she would "fix it" and gave us a horrible room in the very back of the hotel with no natural lighting (that I needed for my MUA) and it smelt like old people or that it had not been used in 20 years!

Although the Hotel is gorgeous, I would not recommend this place for your wedding. It was extremely apparent as the wedding drew closer that the staff at this Hilton were not very accomidating to a wedding. Read less
Services Used: Wedding Venue
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Brittany
Wedding:
10/1/2010
0.5/5.0
When I went to look at the Hilton Park Cities I loved it! We picked this one over many others in Dallas. However, my biggest fear came true. We had the room on hold and someone else would booked the venue. We met with the lady here twice, and after the second time she was supposed to send us the final contract. However, she took her sweet time sending us the contract and a pharmaceutical group came in and booked it over us. If she would have had her act together and send is the contract the day that she told us she would have I would not be trying to find a new venue. She is either always "out of the office" "on the other line." This should have been a red flag when I was trying to book. It took several days to try to meet with her in the first place. The one review on here I have a feeling is her daughter since they have the same last name & two of her daughters got married here. How would she have liked it if this happened to HER DAUGHTERS wedding! Now I have booked at another venue that has their act together. The hotel seems amazing, but when it comes down to it, on the most important day in your life, you dont want to question will this happen to you...
When I went to look at the Hilton Park Cities I loved it! We picked this one over many others in Dallas. However, my Read more...
When I went to look at the Hilton Park Cities I loved it! We picked this one over many others in Dallas. However, my biggest fear came true. We had the room on hold and someone else would booked the venue. We met with the lady here twice, and after the second time she was supposed to send us the final contract. However, she took her sweet time sending us the contract and a pharmaceutical group came in and booked it over us. If she would have had her act together and send is the contract the day that she told us she would have I would not be trying to find a new venue. She is either always "out of the office" "on the other line." This should have been a red flag when I was trying to book. It took several days to try to meet with her in the first place. The one review on here I have a feeling is her daughter since they have the same last name & two of her daughters got married here. How would she have liked it if this happened to HER DAUGHTERS wedding! Now I have booked at another venue that has their act together. The hotel seems amazing, but when it comes down to it, on the most important day in your life, you dont want to question will this happen to you... Read less
Services Used: Wedding Venue
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Lauren
Wedding:
6/26/2010
4.7/5.0
This hotel is beautiful with a wodnerful staff! Ann is the wedding coordinator and did everything to make sure our reception was just what we had imagined. She handled everything! I knew I didn't have to worry about a single detail when it came to handling wedding vendors. This is a secluded boutique style hotel that is full of charm!!
This hotel is beautiful with a wodnerful staff! Ann is the wedding coordinator and did everything to make sure our Read more...
This hotel is beautiful with a wodnerful staff! Ann is the wedding coordinator and did everything to make sure our reception was just what we had imagined. She handled everything! I knew I didn't have to worry about a single detail when it came to handling wedding vendors. This is a secluded boutique style hotel that is full of charm!! Read less
Services Used: Wedding Venue
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drkellydaly
Wedding:
6/19/2010
5.0/5.0
I absolutely loved Ann Cuellar our wedding coordinator!!! I could never have organized such an amazing wedding without her! We were living in Alaska and trying to plan our wedding in Dallas, she emailed me at least a hundred times, answering every little question I came up with. She met with us and my mom and my future in laws, she bought us each lunch so we could just sit and talk. When it came to wedding week, we had 120 people flying in from out of town. The hotel gave us a great discounted rate and we pretty much had the place to ourselves! Ann had the reception ballroom set up 4 days in advance so we could get in there and decorate. The food was fantastic, people are still talking about it! They let us keep the pool open late, gave us several meeting rooms to do projects, and a bridal ready room FREE! Our favorite part was a small private quick snack, my new husband and I got before we entered the ballroom. Ann set up the room with candles and flowers and got us whatever we wanted to eat and drink. I can't tell you how wonderful it was to have that 15 minutes with my new husband to be quiet and rest and just enjoy each other.
I would recommend EVERYONE getting married in Dallas to go talk with Ann at the Hilton Park Cities! The hotel was great, the service was fantastic, the food was great. It was the wedding of my dreams!
I absolutely loved Ann Cuellar our wedding coordinator!!! I could never have organized such an amazing wedding without Read more...
I absolutely loved Ann Cuellar our wedding coordinator!!! I could never have organized such an amazing wedding without her! We were living in Alaska and trying to plan our wedding in Dallas, she emailed me at least a hundred times, answering every little question I came up with. She met with us and my mom and my future in laws, she bought us each lunch so we could just sit and talk. When it came to wedding week, we had 120 people flying in from out of town. The hotel gave us a great discounted rate and we pretty much had the place to ourselves! Ann had the reception ballroom set up 4 days in advance so we could get in there and decorate. The food was fantastic, people are still talking about it! They let us keep the pool open late, gave us several meeting rooms to do projects, and a bridal ready room FREE! Our favorite part was a small private quick snack, my new husband and I got before we entered the ballroom. Ann set up the room with candles and flowers and got us whatever we wanted to eat and drink. I can't tell you how wonderful it was to have that 15 minutes with my new husband to be quiet and rest and just enjoy each other.
I would recommend EVERYONE getting married in Dallas to go talk with Ann at the Hilton Park Cities! The hotel was great, the service was fantastic, the food was great. It was the wedding of my dreams! Read less
Services Used: Wedding Venue
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Rolsen
Wedding:
1/24/2009
5.0/5.0
I was blown away by Hilton Park Cities. Ann was our coordinator and she is incredible!! Not only is she attentive and detail oriented, all my other vendors knew her!!! It was so comforting to tell the cake, DJ, chair cover and florist where my reception was-and have them respond with "Oh we love Ann!!" That just ensured our automatic good feeling.

Ann whisked us (bride & groom) off into a private room when we arrived while the guests enjoyed the Happy Hour. She had asked our favorite beverage at our taste testing, and had it sitting there with 2 plates of food when we arrived. It was very nice to get some "down time" before entering the reception. Ann even did my bustle!!

What I liked the most about Ann, was that our guests thought she was a guest at the wedding. She didn't wear those horrible headsets, she didn't just stand around and stare, she didn't make any fusses. Ann literally took care of everything without being noticed.

The food was amazing, the bartender interacted with the guests, the manager guided non-wedding people away from the ballroom so that we were not interrupted. It felt like we owned the place.

A majority of our guests opted to get a room for the night. Once we left, some decided they were not quite ready to call it a night, so they simply turned the corner and went to the bar in the lobby!! Everything was so convienent for our guests.

Our wedding night room was included in our package. We entered, and Ann had put a bottle of champagne, plate of chocolate covered strawberries, 2 plates of pasta from the buffet, 4 mini sanwiches from the buffet and 2 gigantic pieces of cake bridal and groom cakes in our room. We had only eaten those few appetizers she had given us earlier all day. That was such a thoughtful idea.

In addition, a bottle of champagne and some chocolates was put in my parents room. This meant a lot to them as well.

I was highly impressed with Hilton Park Cities. We would recommend this establishment for any gathering, or simply for staying the night. The service there is unlike any I have ever seen. It was amazing.
I was blown away by Hilton Park Cities. Ann was our coordinator and she is incredible!! Not only is she attentive and Read more...
I was blown away by Hilton Park Cities. Ann was our coordinator and she is incredible!! Not only is she attentive and detail oriented, all my other vendors knew her!!! It was so comforting to tell the cake, DJ, chair cover and florist where my reception was-and have them respond with "Oh we love Ann!!" That just ensured our automatic good feeling.

Ann whisked us (bride & groom) off into a private room when we arrived while the guests enjoyed the Happy Hour. She had asked our favorite beverage at our taste testing, and had it sitting there with 2 plates of food when we arrived. It was very nice to get some "down time" before entering the reception. Ann even did my bustle!!

What I liked the most about Ann, was that our guests thought she was a guest at the wedding. She didn't wear those horrible headsets, she didn't just stand around and stare, she didn't make any fusses. Ann literally took care of everything without being noticed.

The food was amazing, the bartender interacted with the guests, the manager guided non-wedding people away from the ballroom so that we were not interrupted. It felt like we owned the place.

A majority of our guests opted to get a room for the night. Once we left, some decided they were not quite ready to call it a night, so they simply turned the corner and went to the bar in the lobby!! Everything was so convienent for our guests.

Our wedding night room was included in our package. We entered, and Ann had put a bottle of champagne, plate of chocolate covered strawberries, 2 plates of pasta from the buffet, 4 mini sanwiches from the buffet and 2 gigantic pieces of cake bridal and groom cakes in our room. We had only eaten those few appetizers she had given us earlier all day. That was such a thoughtful idea.

In addition, a bottle of champagne and some chocolates was put in my parents room. This meant a lot to them as well.

I was highly impressed with Hilton Park Cities. We would recommend this establishment for any gathering, or simply for staying the night. The service there is unlike any I have ever seen. It was amazing. Read less
Services Used: Wedding Venue
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Kristin
Wedding:
7/12/2008
5.0/5.0
Guests at my wedding had been to many high end receptions and they were blown away by the level of service and food at my reception. Ann the wedding coordinator is wonderful and so friendly. I would highly recommend the PC Hilton just so that someone can work with her
Guests at my wedding had been to many high end receptions and they were blown away by the level of service and food at my Read more...
Guests at my wedding had been to many high end receptions and they were blown away by the level of service and food at my reception. Ann the wedding coordinator is wonderful and so friendly. I would highly recommend the PC Hilton just so that someone can work with her Read less
Services Used: Wedding Venue
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