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Hilton Grand Rapids Airport

Grand Rapids , MI

LOCATION

Grand Rapids, MI US

WEBSITE

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Wedding Venue

REVIEWS

3.8
out of 5.0
4.0/5.0
3.6/5.0
3.8/5.0
4.0/5.0
3.8/5.0
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Jennifer
Wedding:
12/17/2011
4.7/5.0
This was a fantastic place to have a reception in the Grand Rapids area. It was easily accessible and the people were very friendly and accommodating. We had a blast and our reception was perfect! Thanks so much Hilton GR!
This was a fantastic place to have a reception in the Grand Rapids area. It was easily accessible and the people were very Read more...
This was a fantastic place to have a reception in the Grand Rapids area. It was easily accessible and the people were very friendly and accommodating. We had a blast and our reception was perfect! Thanks so much Hilton GR! Read less
Services Used: Wedding Venue
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emykay
Wedding:
7/10/2010
4.8/5.0
The Hilton did a fantastic job hosting our wedding reception / celebration. We started planning our wedding about a year and a half prior to our date and found that the Hilton dates were already getting booked up for the next year! (So, book early if you're intersted) The staff there was always very helpful and friendly and seemed interested in our requests and in making our day perfect. Sometimes there were some delays in responses or periods in which we didn't communicate very often, but as other peoples' reviews mention.... immediately before the wedding and the day of - everyone was on the ball and everything ran extremely smoothly according to plan. (In fact, our event coordinator, as well as the person standing in for the even coordinator on our wedding day, was able to meet with us the Thursday prior to the wedding and run through all the details and plan / timeline for the night)
The food was delicious and well complimented among guests. The staff was very responsive and very helpful throughout the night. The room was set-up beautifully; we rented chair covers, and everything was set up fairly early on that day. They had a separate room set-up with food and drink available for the wedding party when we arrived (before entering the reception) and they were able to easily accomodate our arriving a little later than planned. They were very flexible in the menu choices and drink serving options (as we were working with their Diamond package). Only little issues were that a couple people didn't get gift bags (and some random hotel guests ended up with some) and that initially the speakers weren't loud enough with our video (but this was corrected upon asking).
They let us party hearty all the way up to midnight at which time they were extremely welcoming of us over at the Spinnaker Lounge - in fact they let us take the place over - we even brought in our own PA system and ipod so that we could continue DJing at the after party. They let us stay in the Spinnaker until around 3:00 a.m. without any fuss. (We also utilized the Spinnaker for a meet and greet on Friday night) Overall amazing day and amazing reception site.
The Hilton did a fantastic job hosting our wedding reception / celebration. We started planning our wedding about a year Read more...
The Hilton did a fantastic job hosting our wedding reception / celebration. We started planning our wedding about a year and a half prior to our date and found that the Hilton dates were already getting booked up for the next year! (So, book early if you're intersted) The staff there was always very helpful and friendly and seemed interested in our requests and in making our day perfect. Sometimes there were some delays in responses or periods in which we didn't communicate very often, but as other peoples' reviews mention.... immediately before the wedding and the day of - everyone was on the ball and everything ran extremely smoothly according to plan. (In fact, our event coordinator, as well as the person standing in for the even coordinator on our wedding day, was able to meet with us the Thursday prior to the wedding and run through all the details and plan / timeline for the night)
The food was delicious and well complimented among guests. The staff was very responsive and very helpful throughout the night. The room was set-up beautifully; we rented chair covers, and everything was set up fairly early on that day. They had a separate room set-up with food and drink available for the wedding party when we arrived (before entering the reception) and they were able to easily accomodate our arriving a little later than planned. They were very flexible in the menu choices and drink serving options (as we were working with their Diamond package). Only little issues were that a couple people didn't get gift bags (and some random hotel guests ended up with some) and that initially the speakers weren't loud enough with our video (but this was corrected upon asking).
They let us party hearty all the way up to midnight at which time they were extremely welcoming of us over at the Spinnaker Lounge - in fact they let us take the place over - we even brought in our own PA system and ipod so that we could continue DJing at the after party. They let us stay in the Spinnaker until around 3:00 a.m. without any fuss. (We also utilized the Spinnaker for a meet and greet on Friday night) Overall amazing day and amazing reception site. Read less
Services Used: Wedding Venue
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Hillary
Wedding:
6/26/2010
4.1/5.0
The Hilton was extremely professional in almost every way. They had every detail under control, even ones we forgot about. The service and food was amazing and all of our guests complimented it. The only reason I am not giving them an A+ is because the coordinator there isn't great about communication which can be stressful. Keep in mind if you choose the Hilton, though, that even if he isn't great with communication he will be on his game 110% the day of and everything will go perfectly.
Many of our guests stayed at the hotel as well and really enjoyed their experience, as did Andy and I. The rooms were very nice and classy. We also chose the Hilton because the Spinnaker bar/restaurant is there and it was a safe way for the party to continue after the wedding was over.
The Hilton was extremely professional in almost every way. They had every detail under control, even ones we forgot about. Read more...
The Hilton was extremely professional in almost every way. They had every detail under control, even ones we forgot about. The service and food was amazing and all of our guests complimented it. The only reason I am not giving them an A+ is because the coordinator there isn't great about communication which can be stressful. Keep in mind if you choose the Hilton, though, that even if he isn't great with communication he will be on his game 110% the day of and everything will go perfectly.
Many of our guests stayed at the hotel as well and really enjoyed their experience, as did Andy and I. The rooms were very nice and classy. We also chose the Hilton because the Spinnaker bar/restaurant is there and it was a safe way for the party to continue after the wedding was over. Read less
Services Used: Wedding Venue
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Kristin
Wedding:
11/6/2009
3.6/5.0
I was happy with the Hilton for the most part as my reception location. However, things did get confusing. Things were not explained clearly when going over everything. The night before the wedding, we went to the Hilton to set up and get situated for the big day. No body was there that could help us with any questions, even though the event person knew we were going to be there the night before. The person at the front desk was very rude and helpless. My father ended up having to go out there before the wedding to rent another projector, because it was never explained to me that they only have 1 projector that they own. So it ended up costing us more. And they charged that projector to my in-laws debit card without permission, which it strictly said on their account they were paying for alcohol only. The catering people and event manager that were there on the day OF the wedding did do a great job, and I was happy with the way things turned out on the actual wedding day.
I was happy with the Hilton for the most part as my reception location. However, things did get confusing. Things were not Read more...
I was happy with the Hilton for the most part as my reception location. However, things did get confusing. Things were not explained clearly when going over everything. The night before the wedding, we went to the Hilton to set up and get situated for the big day. No body was there that could help us with any questions, even though the event person knew we were going to be there the night before. The person at the front desk was very rude and helpless. My father ended up having to go out there before the wedding to rent another projector, because it was never explained to me that they only have 1 projector that they own. So it ended up costing us more. And they charged that projector to my in-laws debit card without permission, which it strictly said on their account they were paying for alcohol only. The catering people and event manager that were there on the day OF the wedding did do a great job, and I was happy with the way things turned out on the actual wedding day. Read less
Services Used: Wedding Venue
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Rachel
Wedding:
9/6/2009
4.2/5.0
The Hilton is a very nice, updated hotel with a gorgeous ballroom. They have excellent and reasonably priced wedding packages that include everything from a champagne toast to butler-served hors d' oeuvres and your cake cutting. This meant we were able to include a few extra things at our reception that we didn't think would have been able to before. They were very flexible in allowing us to change things around on the menu, add additional liquors, as well as other things.

The communication was tough at times throughout the process, as our contact did not return emails very well, and there were a few times phone calls were not returned either.

On the day of, though, they did a very nice job - servers were nice, food was very good and we received a lot of compliments on everything. All of our guests liked their rooms, the front desk staff, and the hotel in general, which was a huge plus. I think they definitely aim to please, and would be a great option for your wedding as long as you are able to be patient with the communication.
The Hilton is a very nice, updated hotel with a gorgeous ballroom. They have excellent and reasonably priced wedding Read more...
The Hilton is a very nice, updated hotel with a gorgeous ballroom. They have excellent and reasonably priced wedding packages that include everything from a champagne toast to butler-served hors d' oeuvres and your cake cutting. This meant we were able to include a few extra things at our reception that we didn't think would have been able to before. They were very flexible in allowing us to change things around on the menu, add additional liquors, as well as other things.

The communication was tough at times throughout the process, as our contact did not return emails very well, and there were a few times phone calls were not returned either.

On the day of, though, they did a very nice job - servers were nice, food was very good and we received a lot of compliments on everything. All of our guests liked their rooms, the front desk staff, and the hotel in general, which was a huge plus. I think they definitely aim to please, and would be a great option for your wedding as long as you are able to be patient with the communication. Read less
Services Used: Wedding Venue
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ladydiva_75
Wedding:
5/9/2009
3.6/5.0
We had our reception here and it was beautiful, we did have a couple minor glitches...luckily fixable. When I went to check into the hotel the night before the wedding, they had no record of my reservation. A couple of my guests had to go back down to the lobby to get their "Thank you" bags after they had told me they never recieved them. One last thing, I had asked that "NO" alcohol be served until after dinner, that included wine, and the wait staff was serving wine to my guests. Other than that everything was wonderful.
We had our reception here and it was beautiful, we did have a couple minor glitches...luckily fixable. When I went to Read more...
We had our reception here and it was beautiful, we did have a couple minor glitches...luckily fixable. When I went to check into the hotel the night before the wedding, they had no record of my reservation. A couple of my guests had to go back down to the lobby to get their "Thank you" bags after they had told me they never recieved them. One last thing, I had asked that "NO" alcohol be served until after dinner, that included wine, and the wait staff was serving wine to my guests. Other than that everything was wonderful. Read less
Services Used: Wedding Venue
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Jess
Wedding:
10/18/2008
3.8/5.0
I loved the location and it was great for our out-of-town guests (close to the airport). The food was amazing. We were told that with our size wedding we might not meet the required amount of money the Hilton requires, so we added on services. In the end we spent WAY more money than we needed for the requirement and more that we had planned on spending. I wish that we would have had a more accurate idea of our expenses. And I would have definitally hired a wedding planner if I had known that the hotel/banquet coordinator wasn't going to help me with design/decor.
I loved the location and it was great for our out-of-town guests (close to the airport). The food was amazing. We were Read more...
I loved the location and it was great for our out-of-town guests (close to the airport). The food was amazing. We were told that with our size wedding we might not meet the required amount of money the Hilton requires, so we added on services. In the end we spent WAY more money than we needed for the requirement and more that we had planned on spending. I wish that we would have had a more accurate idea of our expenses. And I would have definitally hired a wedding planner if I had known that the hotel/banquet coordinator wasn't going to help me with design/decor. Read less
Services Used: Catering, Wedding Venue
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Sarah
Wedding:
9/20/2008
3.7/5.0
My husband and I did a destination wedding and then had a home-town celebration at the Hilton a week after returning from our wedding/honeymoon. The staff at Hilton Grand Rapids was professional and courteous. I worked with the Sales and Catering Manager (Mara) and I was frustrated at times with what I took as a lack of concern on her part for my wedding. I realized, though, that I had gone into the professional relationship with Mara looking for the wrong outcomes. I was looking for a planner and coordinator for my reception, someone who would give me ideas for decor and everything else because I was completely overwhelmed with the choices and all the details. The staff at Hilton served their roles, I just needed to understand that none of them are wedding planners and that if I wanted that sort of help then I would need to have hired someone who specializes in wedding planning. Every request I made of the staff at the Hilton was met beyond my expectations, the food was AMAZING, the chef was extremely likeable and really fun to work with. We planned our own menu, introducing new dishes that he helped us come up with. In all it was a perfect experience and, now I know to tell other brides that if you want a wedding planner, hire one! Don't expect that the sales manager of the hotel you have your reception at is going to plan your event for you.
My husband and I did a destination wedding and then had a home-town celebration at the Hilton a week after returning from Read more...
My husband and I did a destination wedding and then had a home-town celebration at the Hilton a week after returning from our wedding/honeymoon. The staff at Hilton Grand Rapids was professional and courteous. I worked with the Sales and Catering Manager (Mara) and I was frustrated at times with what I took as a lack of concern on her part for my wedding. I realized, though, that I had gone into the professional relationship with Mara looking for the wrong outcomes. I was looking for a planner and coordinator for my reception, someone who would give me ideas for decor and everything else because I was completely overwhelmed with the choices and all the details. The staff at Hilton served their roles, I just needed to understand that none of them are wedding planners and that if I wanted that sort of help then I would need to have hired someone who specializes in wedding planning. Every request I made of the staff at the Hilton was met beyond my expectations, the food was AMAZING, the chef was extremely likeable and really fun to work with. We planned our own menu, introducing new dishes that he helped us come up with. In all it was a perfect experience and, now I know to tell other brides that if you want a wedding planner, hire one! Don't expect that the sales manager of the hotel you have your reception at is going to plan your event for you. Read less
Services Used: Catering, Wedding Venue
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ChairRestraint66
Wedding:
8/7/2008
4.6/5.0
Great area. Great food. Great decorations. Everything was awesome!

It was a tad on the expensive side but I suppose you get what you pay for!

Great place!
Great area. Great food. Great decorations. Everything was awesome!

It was a tad on the expensive side but I Read more...
Great area. Great food. Great decorations. Everything was awesome!

It was a tad on the expensive side but I suppose you get what you pay for!

Great place! Read less
Services Used: Wedding Venue
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BaseballGroom
Wedding:
7/5/2008
4.0/5.0
My wife spent her bachelorette party at this Hilton. A great afternoon with the ladies.and the Spinnaker is right there too.
My wife spent her bachelorette party at this Hilton. A great afternoon with the ladies.and the Spinnaker is right there Read more...
My wife spent her bachelorette party at this Hilton. A great afternoon with the ladies.and the Spinnaker is right there too. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
1.2/5.0
Things were great until Friday night and then Saturday.
Things were great until Friday night and then Saturday.
Things were great until Friday night and then Saturday. Read less
Services Used: Wedding Venue
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