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Hilton Los Angeles / Universal City

Universal City , CA
CONTACT US
CONTACT US

LOCATION

555 Universal Hollywood Drive
Universal City, CA 91608 US (map)

PHONE

818-509-2088

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

We understand how important it is for your wedding to go according to plan, so our expert event managers will work with you every step of the way to make sure that's exactly what... Read more
We understand how important it is for your wedding to go according to plan, so our expert event managers will work with you every step of the way to make sure that's exactly what happens. Personalized touches, style and variety all with impeccable attention to detail. Culinary delights developed with Continental palette, polished service, posh guest rooms and luxury suites. The Grand Sierra Ballroom features crystal starburst chandeliers that illuminate the 24-foot high ceiling, bathing the room in a rich and warm ambiance. It is a 16,000 sq. ft. venue with capacity of 1,400 for sit-down dinners & 2,000 for receptions. Enchanted outdoor garden and gazebo area is the perfect open air venue.

The Hilton Los Angeles / Universal City is one of the only 3 hotel locations in Southern California that serves authentic Chinese cuisine. Be sure to inquire with our Mandarin Club for further details.

Contact us for additional information via email at catering@hiltonuniversal.com or via phone (818) 509-2020. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

What is the minimum number of guests required to book your venue?
10
How many event spaces or rooms does your venue offer?
15
Describe your venue:
Ballroom, Hotel, Restaurant
Describe the style of your venue
Classic, Garden
What kind of settings are available?
Covered Outdoor, Indoor, Uncovered Outdoor
Which of the following wedding events does your venue service?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
1300
What event services do you offer?
Accommodations, Bridal Suite, Catering / Bar, Event Planning, Event Rentals, Lighting / Sound, Outside Vendors OK
What catering services do you offer?
Buffet, Cocktail Reception, Dessert, Family Style, French Service, Hors d'Oeuvres, Outside Cake OK, Plated, Server(s), Stations, Tastings
What bar services do you provide?
Bartender(s), Cash Bar, Champagne Toast, House Beer, House Liquor, House Wine, Limited Bar, Liquor License, Open Bar, Premium Liquor, Signature Cocktail(s), Specialty Beer, Specialty Wine
What event items are available?
Audio Equipment, Chair Covers, Chairs, Dance Floor, Decor, Lighting, Tables
What food and beverage items are available?
Barware, China, Chocolate Fountain, Flatware, Glassware, Linens
What transportation and access is available?
Parking, Valet, Wheelchair Access

REVIEWS

4.3
out of 5.0
4.4/5.0
4.3/5.0
4.3/5.0
4.2/5.0
4.2/5.0
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m
Wedding:
3/14/2015
4.8/5.0
Universal Hilton was a great combination of location for all of our guests and the need for 10 course dinner. Above all, their catering sales manager Tammy Su was the **real super star** who made the experience stress free during all of the wedding planning chaos. She worked so hard from beginning to end, I couldn't have asked for more. The Hilton is lucky to have someone so exceptional on their side :)
Universal Hilton was a great combination of location for all of our guests and the need for 10 course dinner. Above all, Read more...
Universal Hilton was a great combination of location for all of our guests and the need for 10 course dinner. Above all, their catering sales manager Tammy Su was the **real super star** who made the experience stress free during all of the wedding planning chaos. She worked so hard from beginning to end, I couldn't have asked for more. The Hilton is lucky to have someone so exceptional on their side :) Read less
Services Used: Wedding Venue
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Rebecca
Wedding:
8/16/2014
4.4/5.0
We chose Hilton Los Angeles/Universal City mainly due to our parents' wishes for a Chinese banquet and the fact that we were against doing our banquet at a seafood restaurant. Our Hilton coordinator, Tammy, was great and very easy to work with. She was always quick to respond to my questions, very flexible, and willing to work with us on any requests we had. The hotel staff on the wedding day were extremely patient and professional, and were also flexible as the night went on. The price for the banquet is a little on the higher side, more expensive than what my husband and I had originally planned for. However, it did fit the amount of guests we had, fit the desires of our parents, and it was still a classy, elegant place rather than a cramped seafood restaurant. Overall, very happy with how everything turned out and the process of it.
We chose Hilton Los Angeles/Universal City mainly due to our parents' wishes for a Chinese banquet and the fact that we Read more...
We chose Hilton Los Angeles/Universal City mainly due to our parents' wishes for a Chinese banquet and the fact that we were against doing our banquet at a seafood restaurant. Our Hilton coordinator, Tammy, was great and very easy to work with. She was always quick to respond to my questions, very flexible, and willing to work with us on any requests we had. The hotel staff on the wedding day were extremely patient and professional, and were also flexible as the night went on. The price for the banquet is a little on the higher side, more expensive than what my husband and I had originally planned for. However, it did fit the amount of guests we had, fit the desires of our parents, and it was still a classy, elegant place rather than a cramped seafood restaurant. Overall, very happy with how everything turned out and the process of it. Read less
Services Used: Wedding Venue
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Serina
Wedding:
6/15/2013
4.2/5.0
Gloria was our catering manager and she was one of the main reasons I booked here instead of at the Pacific Palms which was the other venue I was considering. Gloria was extremely responsive and on top of everything while the lady at pacific palms took forever to reply to my questions. Basically these plus the San Gabriel Hilton are the only few choices if you want to do a 10 course Chinese banquet wedding at a hotel instead of a restaurant. One of my friends had just gotten married at the San Gabriel Hilton though so we decided to rule that out.

While I liked the ceremony site at Pacific palms much more, the universal Hilton has better more affordable packages. For $928/table you get 10 courses with lobster, shark fin soup, etc, 3 hours of open bar, cake cutting, dance floor, chair covers, self parking, 2 bottles of wine at each table, champagne toast, and 3 hor'doeurves. There's a $10k minimum for Saturday nights and tax of 9% and service charge of 19%.

The food was absolutely delicious! Everyone was raving about how good it was and the portions were very decent too. The service was very good and everything worked like clockwork. They are experienced doing weddings and it shows. My few complaints were that one...they charged us for parking for the rehearsal which was $11 and for $24 for overnight parking. When you are spending so much it would've been nice to comp us this especially when most venues have free parking. Second...we decided to extend our open bar tab to $1000 after the 3 hours. We don't think we actually hit this but they said we did and charged us for the whole thing plus the 19% service and 9% tax too. I would recommend just going to a cash bar after the 3 hours or just paying as you go.
Gloria was our catering manager and she was one of the main reasons I booked here instead of at the Pacific Palms which Read more...
Gloria was our catering manager and she was one of the main reasons I booked here instead of at the Pacific Palms which was the other venue I was considering. Gloria was extremely responsive and on top of everything while the lady at pacific palms took forever to reply to my questions. Basically these plus the San Gabriel Hilton are the only few choices if you want to do a 10 course Chinese banquet wedding at a hotel instead of a restaurant. One of my friends had just gotten married at the San Gabriel Hilton though so we decided to rule that out.

While I liked the ceremony site at Pacific palms much more, the universal Hilton has better more affordable packages. For $928/table you get 10 courses with lobster, shark fin soup, etc, 3 hours of open bar, cake cutting, dance floor, chair covers, self parking, 2 bottles of wine at each table, champagne toast, and 3 hor'doeurves. There's a $10k minimum for Saturday nights and tax of 9% and service charge of 19%.

The food was absolutely delicious! Everyone was raving about how good it was and the portions were very decent too. The service was very good and everything worked like clockwork. They are experienced doing weddings and it shows. My few complaints were that one...they charged us for parking for the rehearsal which was $11 and for $24 for overnight parking. When you are spending so much it would've been nice to comp us this especially when most venues have free parking. Second...we decided to extend our open bar tab to $1000 after the 3 hours. We don't think we actually hit this but they said we did and charged us for the whole thing plus the 19% service and 9% tax too. I would recommend just going to a cash bar after the 3 hours or just paying as you go. Read less
Services Used: Catering, Wedding Venue
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Paula
Wedding:
3/18/2012
3.0/5.0
We ended up choosing the Hilton since it was one of the few hotels in Southern California that served a Chinese menu. The hotel and food was pretty decent and overall our night went well. However something was just off with our experience. They were not very flexible with us and we felt that we were fighting them on a lot of things that other venues were willing to throw in with no issue. Overall our catering manager were nice but we felt that she was getting a little annoyed with all our questions as our date approached. That wasn't a good feeling as a customer. The banquet staff was good overall but what we didn't like was that they started breaking down the room early. We had guests that had their cakes taken away when they stepped away from their tables for a few minutes.
We ended up choosing the Hilton since it was one of the few hotels in Southern California that served a Chinese menu. The Read more...
We ended up choosing the Hilton since it was one of the few hotels in Southern California that served a Chinese menu. The hotel and food was pretty decent and overall our night went well. However something was just off with our experience. They were not very flexible with us and we felt that we were fighting them on a lot of things that other venues were willing to throw in with no issue. Overall our catering manager were nice but we felt that she was getting a little annoyed with all our questions as our date approached. That wasn't a good feeling as a customer. The banquet staff was good overall but what we didn't like was that they started breaking down the room early. We had guests that had their cakes taken away when they stepped away from their tables for a few minutes. Read less
Services Used: Wedding Venue
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joyce
Wedding:
3/2/2012
4.3/5.0
My husband and I got married earlier in the year at S.F. City Hall and held a Chinese banquet reception for family and friends at the Hilton. This review is for the reception banquet only, which was planned in 3 months and done remotely from northern CA.

We decided to choose the Hilton based on other's reviews of their food, which was important to us. We weren't disappointed, and received lots of comments from guests (almost all Chinese) about the quality of food. Also important to note was that the quantity of food was also good. I don't believe anyone left hungry, and I had to squeeze 11 people per table.

I worked with Tammy Su, Manager of Catering/Sales, who was always ready to answer any question I had, and always got back to me quickly. She was able to accommodate our customization requests for the menu and put up with my last minute changes and additions throughout the process.

Because my event dealt mainly with the banquet, I didn't need to utilize many other services at the Hilton. However, I'll say that it was pretty easy to work with the Hilton staff on room blocks for guests, but it was difficult to even coordinate a time to talk to the Convention Services Manager who contacted me to let me know she was to help with the overall planning of the event, so when I did finally reach her, I figured it wasn't worth trying to develop that relationship and just worked with Tammy instead.

There were two other, much larger events going on simultaneously, and I never felt like our smaller event suffered for it. The wait staff for my reception was super busy, but always took the time to do what I asked and assisted when I requested it, even after the event was over and they were busy cleaning up.

The Club Room looked great with my minimal decoration and I'd say that all who attended left satisfied. I certainly was very happy with how everything turned out!
My husband and I got married earlier in the year at S.F. City Hall and held a Chinese banquet reception for family and Read more...
My husband and I got married earlier in the year at S.F. City Hall and held a Chinese banquet reception for family and friends at the Hilton. This review is for the reception banquet only, which was planned in 3 months and done remotely from northern CA.

We decided to choose the Hilton based on other's reviews of their food, which was important to us. We weren't disappointed, and received lots of comments from guests (almost all Chinese) about the quality of food. Also important to note was that the quantity of food was also good. I don't believe anyone left hungry, and I had to squeeze 11 people per table.

I worked with Tammy Su, Manager of Catering/Sales, who was always ready to answer any question I had, and always got back to me quickly. She was able to accommodate our customization requests for the menu and put up with my last minute changes and additions throughout the process.

Because my event dealt mainly with the banquet, I didn't need to utilize many other services at the Hilton. However, I'll say that it was pretty easy to work with the Hilton staff on room blocks for guests, but it was difficult to even coordinate a time to talk to the Convention Services Manager who contacted me to let me know she was to help with the overall planning of the event, so when I did finally reach her, I figured it wasn't worth trying to develop that relationship and just worked with Tammy instead.

There were two other, much larger events going on simultaneously, and I never felt like our smaller event suffered for it. The wait staff for my reception was super busy, but always took the time to do what I asked and assisted when I requested it, even after the event was over and they were busy cleaning up.

The Club Room looked great with my minimal decoration and I'd say that all who attended left satisfied. I certainly was very happy with how everything turned out! Read less
Services Used: Wedding Venue
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Roslyn
Wedding:
9/24/2011
4.4/5.0
After going around to the local restaurants, we decided we didn't want to be married in a restaurant. The local hotels were expensive. Our contacts were either unresponsive or snobs (especially at PP). About to give up, I remember attending a Xmas party at the Universal Hilton and sought out my friend who helped get in contact with Tammy.

Tammy is very friendly and helpful. I can always reach her via email. As the day of coordinator, she was organized. She tried to accommodate us as much as possible within the strict bounds of the hotel.

The Chinese food was good. The portions were good too. My coworkers took home the food and had it for lunch at work. I heard the shark fin soup was awesome. Unfortunately I didn't have a chance to drink it because I was heavily corseted. Lol! The lobster was succulent. Even the vegetarian table turn out good. Their packages are very straight forward. Loy, the banquet hall manager, was super nice.

We had a problem with the party next door. They were complaining that we were too loud. The catering manager from next door kept coming over and bothering my DJ. He was rude and obnoxious. We would have obliged to turn it down for the speech but his attitude was just too bad. Hey buddy, either put up better sound proof walls or don't put a wedding next to an awards dinner. My apologies to the attendees of the Stuntman Associate of Motion Pictures if you missed Harrison Ford's speech.
After going around to the local restaurants, we decided we didn't want to be married in a restaurant. The local hotels Read more...
After going around to the local restaurants, we decided we didn't want to be married in a restaurant. The local hotels were expensive. Our contacts were either unresponsive or snobs (especially at PP). About to give up, I remember attending a Xmas party at the Universal Hilton and sought out my friend who helped get in contact with Tammy.

Tammy is very friendly and helpful. I can always reach her via email. As the day of coordinator, she was organized. She tried to accommodate us as much as possible within the strict bounds of the hotel.

The Chinese food was good. The portions were good too. My coworkers took home the food and had it for lunch at work. I heard the shark fin soup was awesome. Unfortunately I didn't have a chance to drink it because I was heavily corseted. Lol! The lobster was succulent. Even the vegetarian table turn out good. Their packages are very straight forward. Loy, the banquet hall manager, was super nice.

We had a problem with the party next door. They were complaining that we were too loud. The catering manager from next door kept coming over and bothering my DJ. He was rude and obnoxious. We would have obliged to turn it down for the speech but his attitude was just too bad. Hey buddy, either put up better sound proof walls or don't put a wedding next to an awards dinner. My apologies to the attendees of the Stuntman Associate of Motion Pictures if you missed Harrison Ford's speech. Read less
Services Used: Wedding Venue
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Carmen
Wedding:
9/17/2011
4.8/5.0
Good price, good Chinese food, and good service. However, I wish our catering manager was more responsive on emails because it was hard to get a hold of her. I really like the atmosphere as well.
Good price, good Chinese food, and good service. However, I wish our catering manager was more responsive on emails Read more...
Good price, good Chinese food, and good service. However, I wish our catering manager was more responsive on emails because it was hard to get a hold of her. I really like the atmosphere as well. Read less
Services Used: Wedding Venue
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MARIELENA1219
Wedding:
9/3/2011
5.0/5.0
I never really saw their ballroom, but this was one of the venues that we were considering before pricing came along. So since budget is your concern, then this is the information we recvd about 2 wks ago: for the starting plate for dinner on a wedding package, the price starts at $69 per person. Now if you have a lot of people then you can go based on the banquet menu which includes your 3 course dinner of salad, entree and deserrt for about $39 per person. For saturday night we must meet a food and beverage minimum of $9,000++++. Hope this information helps! Elvira was very helpful, and she answered all my emails w/i last 24 hrs.
I never really saw their ballroom, but this was one of the venues that we were considering before pricing came along. So Read more...
I never really saw their ballroom, but this was one of the venues that we were considering before pricing came along. So since budget is your concern, then this is the information we recvd about 2 wks ago: for the starting plate for dinner on a wedding package, the price starts at $69 per person. Now if you have a lot of people then you can go based on the banquet menu which includes your 3 course dinner of salad, entree and deserrt for about $39 per person. For saturday night we must meet a food and beverage minimum of $9,000++++. Hope this information helps! Elvira was very helpful, and she answered all my emails w/i last 24 hrs. Read less
Services Used: Wedding Venue
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will47
Wedding:
5/7/2011
4.3/5.0
We had looked at the Hilton, and were originally going to do something at a more standard restaurant instead. After our first venue screwed us over, we took another look at the Hilton. I liked that they had a separate vegetarian menu (a full 10 course banquet menu) available as one of their Chinese catering options, and their standard fare was a little more diverse than your usual Cantonese seafood restaurant.

We had a good experience with Tammy, our primary contact for the venue. She was very organized and helpful, and worked well with our day-of coordinator and other vendors. While flexibility is not necessarily the strong suit of a large hotel, she did do her best to try and accommodate special requests within reason.

Their prices are not too crazy, and the packages are convenient and provide the kind of things most people will probably want, but sales tax and a built in tip / service charge is tacked on to virtually *every* charge from the hotel (even things like adding extra power boxes that you wouldn't think require either sales tax or service fees), and this does add to the cost. While they did give us a free hotel room the night of the event, they charged us $18 for overnight parking (the free parking only applies to non-overnight wedding guests). Given the amount of money our wedding gave them, between our fees and all the business from guests, etc., you'd think free overnight parking is something they could manage.

Booking group blocks at the hotel was kind of a pain - in this area, the Hilton wasn't very helpful, and reservations go to their centralized (and, I think, outsourced to another country) reservations system. The coordinator we had for group sales within the hotel was not that helpful or on top of things.

The banquet and ceremony facilities are Ok - they look a little dated, but they're well taken care of and are serviceable enough. Once things were decorated and setup for the event, our guests and family seemed happy enough with how things looked. There are probably nicer looking venues / ceremony locations, but overall, not too bad.

The night of our event, there were several other events going on, and we did have some music bleeding through from a wedding next door.

Food - we were worried about this, since the Hilton doesn't have a way for you to try their Chinese banquet food without booking a table for 10 at close to full cost. We had heard mostly good things, but not from many people we knew or trusted. I'm vegetarian, and of course the bride and groom don't get to eat that much anyway, but we heard almost entirely good things about the food from our guests, and my wife, who's a pretty discerning food critic, said all the food she tried was good. Both the Asian and non-Asian guests universally seemed to enjoy the food. The lobster and the roast chicken seemed to be two of the favorites, and apparently the fish was perfectly cooked. Quantity was also not a problem - I don't think anyone went home hungry. The service was good - unobtrusive, but helpful.
We had looked at the Hilton, and were originally going to do something at a more standard restaurant instead. After our Read more...
We had looked at the Hilton, and were originally going to do something at a more standard restaurant instead. After our first venue screwed us over, we took another look at the Hilton. I liked that they had a separate vegetarian menu (a full 10 course banquet menu) available as one of their Chinese catering options, and their standard fare was a little more diverse than your usual Cantonese seafood restaurant.

We had a good experience with Tammy, our primary contact for the venue. She was very organized and helpful, and worked well with our day-of coordinator and other vendors. While flexibility is not necessarily the strong suit of a large hotel, she did do her best to try and accommodate special requests within reason.

Their prices are not too crazy, and the packages are convenient and provide the kind of things most people will probably want, but sales tax and a built in tip / service charge is tacked on to virtually *every* charge from the hotel (even things like adding extra power boxes that you wouldn't think require either sales tax or service fees), and this does add to the cost. While they did give us a free hotel room the night of the event, they charged us $18 for overnight parking (the free parking only applies to non-overnight wedding guests). Given the amount of money our wedding gave them, between our fees and all the business from guests, etc., you'd think free overnight parking is something they could manage.

Booking group blocks at the hotel was kind of a pain - in this area, the Hilton wasn't very helpful, and reservations go to their centralized (and, I think, outsourced to another country) reservations system. The coordinator we had for group sales within the hotel was not that helpful or on top of things.

The banquet and ceremony facilities are Ok - they look a little dated, but they're well taken care of and are serviceable enough. Once things were decorated and setup for the event, our guests and family seemed happy enough with how things looked. There are probably nicer looking venues / ceremony locations, but overall, not too bad.

The night of our event, there were several other events going on, and we did have some music bleeding through from a wedding next door.

Food - we were worried about this, since the Hilton doesn't have a way for you to try their Chinese banquet food without booking a table for 10 at close to full cost. We had heard mostly good things, but not from many people we knew or trusted. I'm vegetarian, and of course the bride and groom don't get to eat that much anyway, but we heard almost entirely good things about the food from our guests, and my wife, who's a pretty discerning food critic, said all the food she tried was good. Both the Asian and non-Asian guests universally seemed to enjoy the food. The lobster and the roast chicken seemed to be two of the favorites, and apparently the fish was perfectly cooked. Quantity was also not a problem - I don't think anyone went home hungry. The service was good - unobtrusive, but helpful. Read less
Services Used: Catering, Wedding Venue
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mimyao
Wedding:
11/21/2009
5.0/5.0
We had our wedding at UV Hilton in nov. I have to say, This place is amazing! Food are great! all my guests are enjoy it. I got a great deal on the open bar services. I recommend this place to any one who is looking for good Chinese banquet.
We had our wedding at UV Hilton in nov. I have to say, This place is amazing! Food are great! all my guests are enjoy it. Read more...
We had our wedding at UV Hilton in nov. I have to say, This place is amazing! Food are great! all my guests are enjoy it. I got a great deal on the open bar services. I recommend this place to any one who is looking for good Chinese banquet. Read less
Services Used: Wedding Venue
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greeniemoo
Wedding:
6/24/2007
4.0/5.0
Universal Hilton (contacts: Yi Tan and Carol Wang): B- during wedding planning process, A on day of wedding We had both our ceremony and reception at Universal Hilton, which turned out to both be a headache and a relief. We rented the outdoor Sierra Courtyard for the ceremony and got the package for cocktails and banquet. Yi and the Hilton staff gave us full attention on our wedding day and service was fantastic (well, you are paying a premium for the service). The food (we didnt get to eat much of it) was yummy according to our guests. BUT I had some trouble dealing with Yi during the wedding planning process. I had signed the contract with Yis predecessor that included a guaranteed number of appetizers per person, but Yi reneged on that and said the contract didnt specifically state that on her end (we had the paperwork on our side, thank goodness girls, keep EVERYTHING you get from vendors). There were also schedule conflicts that I was told last-minute about the reception and cocktail room usage that prevented us from setting up on time. Both of these were solved eventually, but it took more energy than necessary. Yi was also very, very hard to get a hold of. I would call her and not hear from her for 2 weeks (and our wedding was only weeks away). When she called me back, she would leave a message and say something to the effect of well, I called you and youre not there. That was very frustrating to deal with, especially since her job is not to make your planning process harder than it needs to be. We had a sweetheart table and we were charged for our food even though we had tables that had empty space. If you are thinking about having your ceremony/reception at Hilton, be sure to think ahead of what you need and get everything in writing (exact menu items and price, exactly spell out what your package includes, guaranteed time to set up, consecutive or disjointed open bar hours, etc.). That said, on your wedding day, you will receive excellent service and the dcor is pretty darn nice for picture-taking.
Universal Hilton (contacts: Yi Tan and Carol Wang): B- during wedding planning process, A on day of wedding We had both Read more...
Universal Hilton (contacts: Yi Tan and Carol Wang): B- during wedding planning process, A on day of wedding We had both our ceremony and reception at Universal Hilton, which turned out to both be a headache and a relief. We rented the outdoor Sierra Courtyard for the ceremony and got the package for cocktails and banquet. Yi and the Hilton staff gave us full attention on our wedding day and service was fantastic (well, you are paying a premium for the service). The food (we didnt get to eat much of it) was yummy according to our guests. BUT I had some trouble dealing with Yi during the wedding planning process. I had signed the contract with Yis predecessor that included a guaranteed number of appetizers per person, but Yi reneged on that and said the contract didnt specifically state that on her end (we had the paperwork on our side, thank goodness girls, keep EVERYTHING you get from vendors). There were also schedule conflicts that I was told last-minute about the reception and cocktail room usage that prevented us from setting up on time. Both of these were solved eventually, but it took more energy than necessary. Yi was also very, very hard to get a hold of. I would call her and not hear from her for 2 weeks (and our wedding was only weeks away). When she called me back, she would leave a message and say something to the effect of well, I called you and youre not there. That was very frustrating to deal with, especially since her job is not to make your planning process harder than it needs to be. We had a sweetheart table and we were charged for our food even though we had tables that had empty space. If you are thinking about having your ceremony/reception at Hilton, be sure to think ahead of what you need and get everything in writing (exact menu items and price, exactly spell out what your package includes, guaranteed time to set up, consecutive or disjointed open bar hours, etc.). That said, on your wedding day, you will receive excellent service and the dcor is pretty darn nice for picture-taking. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
5.0/5.0
My hubby and I want to have Chinese food on our wedding reception. There are only very few choices in LA and Universal Hilton is the best for their food I believe. We both amazed on their menu tasting. The food was so delicious and the quantity can feed up to 4 people. We had to pack to go. The coordinator Tammy was so helpful. She let us store our wines and decoration stuff a week before the wedding in their storage room which save us a lot of trouble. She's very helpful to customized the menu to fit our need. She even offered us a very nice presidential parlor room as a wedding complimentary. The wedding turn out great!! All my guests were happy and enjoy the food so much!! Good service and good food!! Highly recommended!!
My hubby and I want to have Chinese food on our wedding reception. There are only very few choices in LA and Universal Read more...
My hubby and I want to have Chinese food on our wedding reception. There are only very few choices in LA and Universal Hilton is the best for their food I believe. We both amazed on their menu tasting. The food was so delicious and the quantity can feed up to 4 people. We had to pack to go. The coordinator Tammy was so helpful. She let us store our wines and decoration stuff a week before the wedding in their storage room which save us a lot of trouble. She's very helpful to customized the menu to fit our need. She even offered us a very nice presidential parlor room as a wedding complimentary. The wedding turn out great!! All my guests were happy and enjoy the food so much!! Good service and good food!! Highly recommended!! Read less
Services Used: Wedding Venue
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.8/5.0
My husband and I wanted a Chinese banquet but he did not want to host it at a Chinese restaurant. There are different hotels that would allow you to bring an outside caterer but I believe there are only 2 that have in-house Chinese catering in SoCal. We contacted both of them and Hilton Universal City was the one that stood out.

Tammy is the real star - she is always very responsive, polite, and easy to work with. Also the pricing (wedding packages) was not too expensive if you consider what you can get. The banquet captain and staff serving our reception were also very professional and many of them spoke Cantonese (huge plus for guests who might not be fluent in English nor Mandarin). They are very easy to work with and definitely relieved a lot of stress from us. The food was good as well. I definitely recommend this hotel to anyone who is looking to host a Chinese sit-down style reception!
My husband and I wanted a Chinese banquet but he did not want to host it at a Chinese restaurant. There are different Read more...
My husband and I wanted a Chinese banquet but he did not want to host it at a Chinese restaurant. There are different hotels that would allow you to bring an outside caterer but I believe there are only 2 that have in-house Chinese catering in SoCal. We contacted both of them and Hilton Universal City was the one that stood out.

Tammy is the real star - she is always very responsive, polite, and easy to work with. Also the pricing (wedding packages) was not too expensive if you consider what you can get. The banquet captain and staff serving our reception were also very professional and many of them spoke Cantonese (huge plus for guests who might not be fluent in English nor Mandarin). They are very easy to work with and definitely relieved a lot of stress from us. The food was good as well. I definitely recommend this hotel to anyone who is looking to host a Chinese sit-down style reception! Read less
Services Used: Wedding Venue
Hilton Los Angeles / Universal City responded with the following comments:

Thank you so much for allowing us to be part of your special day! Our team will be thrilled to see your review and we are so happy to hear that your enjoyed the service and food. We wish you a lifetime of happiness and hope that we can welcome you back for future celebrations. Best regards, Cynthia Ordyke, Director of Sales and Marketing.

MAP

 
555 Universal Hollywood Drive, Universal City, CA 91608 See On Map
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