out of 5.0
This is a list of events that we faced according to the mother of the Groom who was handling the reception details... We Read more...
This is a list of events that we faced according to the mother of the Groom who was handling the reception details... We were not made aware of most of these issues until we got back from our honeymoon... -------- We were told that the hall would be clean and prepared (tables set, linens etc.) So we could begin decorating at 8am (this was also the time listed in our contract). When my decorating crew arrived the linens were wrinkled some dirty linens, and skirts that had wholes in them. Mirrors were dirty wax and finger prints. The floors were littered with trash and the dance floor had not been mopped. The cake tables were not set up. There was no one on sight to speak with before 9:30am. After the person in charge of the event (we'll call him John Doe for the purposes of this review) arrived I had to go to the break room and ask for him. He was in the alley and took another 10 minutes while I waited in the door and two very helpful wait staff went out back and informed him I was waiting. He then informed me he would have a crew in at 11:00am to set up the room. I then contacted our sales rep. who we had been dealing with up until this point; he came in promptly and began working to get things remedied so that my decorators could begin decorating. When we arrived at the reception "John Doe" informed me our food was going quicker than anticipated. We ordered more food and it was promptly attended to. This we had discussed with the chef prior and it was handled appropriately. I must say that "John Doe" was professional and improved in his level of service during the evening, which I appreciated. My husband went to get a beer and it was in a Styrofoam cup hot and flat. It had been poured from a pitcher. I asked for the manager on duty and a nice young woman (we'll call her Jane Doe) came out introduced herself and proceeded to check on the situation. She told me she thought she had the problem fixed. Within approximately 30 maybe 40 minutes of our arrival our guest were told that the Kegs were tapped and there was no more beer. I had to find Jane Doe again and she checked and assured me there was beer in the Bud Light keg and that it seemed that the Miller keg was not good.(in her words...smelled skunkie). Apparently the bar tender that we were charged for did not know you had to pump the keg. I don't think this young woman was a bar tender. She told one of my guests who was sympathizing with her seemingly being over whelmed, that she was told that there would not be many drinkers at this party. When I finally had a chance to get to the bar I ordered a Bud Light and got a Styrofoam cup full of foam (all beverages were being served from Styrofoam cups not the glassware we were paying for in our contract.) Eventually "John Doe" told me they would serve Miller Light from bottles however, by then guest had given up on the bar or were buying there drinks. One of the groom's main requests for the wedding was to have the beer and margarita bar and very few people, if any, enjoyed it. The margaritas were undrinkable. They were not frozen and tasted like syrup and doubtfully had any alcohol in them whatsoever. In their meetings prior to the event the bride specifically asked when we met with the chef if there was any reason to expect problems with the margarita machine. She asked because my husband advised against it because so often they don't work or don't freeze properly. I even asked if we needed 2 bar tenders rather than the one and we were assured there was no reason to expect any problems with margaritas or the one bar tender. Honestly I think had the bar tender known what she was doing it would have been a much better outcome. This is substandard, unmanaged, and or untrained wait staff. Whatever the breakdown it isn't what is expected in an establishment of this caliber. The purpose for bride and groom choosing this venue is so they didn't have to worry about things like quality staff. Overall, even though the venue tried to rectify the situation these are issues that should not have happened. You don't get "do overs" on a wedding. Read less
Services Used: Catering, Wedding Venue
The room for our reception was exceptionable. HOWEVER. The air conditioner went out half way through (miserable for Read more...
The room for our reception was exceptionable. HOWEVER. The air conditioner went out half way through (miserable for partyers). The bar tender did not have the slightest clue how to make a single drink (awful for my lots of drinkers). They lost my toasting glasses after transferring everything to my room for me. The manager was very polite, and the hostess's were too. I was very dissapointed. The food was not good as I hoped at all. And overall I was very dissapointed in the results. I was happy with the room, and everyone else was happy too so..... Read less
Services Used: Catering, Wedding Venue
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