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House of Brides

Chicago , IL

LOCATION

730 North Franklin Street Suite 300
Chicago, IL US 60611 (map)

PHONE

312-475-0500

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

2.9
out of 5.0
2.9/5.0
2.7/5.0
2.8/5.0
3.2/5.0
2.7/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it would arrive in time for my July wedding. My wedding is in a month and I have yet to receive my dress. It has been almost SEVEN months since I ordered it. They told me it would take 5-6 months, and actually put a June wedding date on my order form. That date has since passed.

The people who work there are nice, but they are clueless about what is going on with their dress orders. If I had known that I would be in this situation, I would have NEVER purchased a dress from House of Brides Chicago. My advice: Avoid this stress and DO NOT purchase a wedding gown from House of Brides Chicago!!!
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it Read more...
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it would arrive in time for my July wedding. My wedding is in a month and I have yet to receive my dress. It has been almost SEVEN months since I ordered it. They told me it would take 5-6 months, and actually put a June wedding date on my order form. That date has since passed.

The people who work there are nice, but they are clueless about what is going on with their dress orders. If I had known that I would be in this situation, I would have NEVER purchased a dress from House of Brides Chicago. My advice: Avoid this stress and DO NOT purchase a wedding gown from House of Brides Chicago!!! Read less
Services Used: Dress & Attire
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Brittany
Wedding:
2/15/2014
0.0/5.0
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks to find out where 3 out of 4 of the bridesmaids dresses I ordered are.

Nobody calls me back, no body gives a damn about my call. Then they have the audacity to say they "offer the best customer service."

I just want to know if the other dresses have even been made. I would maybe give them a star or two if somebody would tell me a simple "yes your dresses will arrive" or "no they aren't going to make it."

Nobody will give me the luxury to know if I should buy other dresses.

I have never been angrier with a company. I feel so stupid for not doing my homework.
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks Read more...
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks to find out where 3 out of 4 of the bridesmaids dresses I ordered are.

Nobody calls me back, no body gives a damn about my call. Then they have the audacity to say they "offer the best customer service."

I just want to know if the other dresses have even been made. I would maybe give them a star or two if somebody would tell me a simple "yes your dresses will arrive" or "no they aren't going to make it."

Nobody will give me the luxury to know if I should buy other dresses.

I have never been angrier with a company. I feel so stupid for not doing my homework. Read less
Services Used: Dress & Attire
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The Firefighter's Fiance
Wedding:
12/8/2013
0.0/5.0
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my research. They lost my MOH's order but did take her money! The dresses are still not here and my wedding is in 3 months even those these dresses were ordered 5 months ago. Customer service is horrible and never have answers that I am looking for, when I finally received 2 other numbers, no one ever answers. I made a HUGE mistake in ordering from this website. BEWARE.
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my Read more...
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my research. They lost my MOH's order but did take her money! The dresses are still not here and my wedding is in 3 months even those these dresses were ordered 5 months ago. Customer service is horrible and never have answers that I am looking for, when I finally received 2 other numbers, no one ever answers. I made a HUGE mistake in ordering from this website. BEWARE. Read less
Services Used: Dress & Attire
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Maggie
Wedding:
9/8/2013
3.5/5.0
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here in time. Very frustrating and stressful having to wrorry about if the dress is coming in on time.

Pros: The manager, Methia, kept it professional and was very helpful even though I was pounding on them to get teh dress in on time.

Cons: The dress took longer to come in than expected.
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here Read more...
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here in time. Very frustrating and stressful having to wrorry about if the dress is coming in on time.

Pros: The manager, Methia, kept it professional and was very helpful even though I was pounding on them to get teh dress in on time.

Cons: The dress took longer to come in than expected. Read less
Services Used: Dress & Attire
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Brenna
Wedding:
8/3/2013
0.1/5.0
I had a terrible experience. They way over charge, it's ridiculous. The other bridesmaids ordered the same dress at a different boutique and paid 100 dollars less. I DO NOT RECOMMEND!

I ordered a dress from this place because They were the closest in Chicago that carried the bridesmaid dress I was told to get. However they over charge ridiculously. The other bridesmaids ordered their dresses in Seattle and paid almost 100$ less for the exact same thing, were not charged a rush order or shipping, like I was, and they still received their dresses before I did. They also got free alterations, BUT when I went back to house of brides to pick up my dress and do my final fitting they told me just to get the hemmed done it was going to be an additional 119$. I just took my dress and left. They are a rip off and their customer service sucks! They were terrible and useless on the phone and in person.
I had a terrible experience. They way over charge, it's ridiculous. The other bridesmaids ordered the same dress at a Read more...
I had a terrible experience. They way over charge, it's ridiculous. The other bridesmaids ordered the same dress at a different boutique and paid 100 dollars less. I DO NOT RECOMMEND!

I ordered a dress from this place because They were the closest in Chicago that carried the bridesmaid dress I was told to get. However they over charge ridiculously. The other bridesmaids ordered their dresses in Seattle and paid almost 100$ less for the exact same thing, were not charged a rush order or shipping, like I was, and they still received their dresses before I did. They also got free alterations, BUT when I went back to house of brides to pick up my dress and do my final fitting they told me just to get the hemmed done it was going to be an additional 119$. I just took my dress and left. They are a rip off and their customer service sucks! They were terrible and useless on the phone and in person. Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
6/15/2013
3.6/5.0
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working with the seamstress Rita. She was flexible with adding an embellishment to my dress and was very attentive to all of my alteration requests. The store manager was a pleasure to work with and they were wonderful about shipping my dress well in advance.
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working Read more...
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working with the seamstress Rita. She was flexible with adding an embellishment to my dress and was very attentive to all of my alteration requests. The store manager was a pleasure to work with and they were wonderful about shipping my dress well in advance. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/1/2013
0.0/5.0
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in February, they gave me the runaround and said that somehow my order was missed and that they no longer work with the wholesaler. My dresses were never even made. Then when they tried to give me a refund, they charged me a second time before they refunded me for the original amount. Oddly enough when I go to their website, the original dress I ordered is still listed. They also told me that all their dresses are made by manufacturers in china. Worst experience ever. Would have paid more just to go to a local store instead of experiencing this stress and nightmare.
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in Read more...
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in February, they gave me the runaround and said that somehow my order was missed and that they no longer work with the wholesaler. My dresses were never even made. Then when they tried to give me a refund, they charged me a second time before they refunded me for the original amount. Oddly enough when I go to their website, the original dress I ordered is still listed. They also told me that all their dresses are made by manufacturers in china. Worst experience ever. Would have paid more just to go to a local store instead of experiencing this stress and nightmare. Read less
Services Used: Dress & Attire
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Lynn
Wedding:
5/18/2013
3.4/5.0
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful dress that was unique and perfect for my body type. I do recommend giving a fake phone number when ordering your dress or you will forever receive their promo stalker calls reminding you of their bridal dress sales
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful Read more...
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful dress that was unique and perfect for my body type. I do recommend giving a fake phone number when ordering your dress or you will forever receive their promo stalker calls reminding you of their bridal dress sales Read less
Services Used: Dress & Attire
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Holly
Wedding:
5/4/2013
0.0/5.0
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the worst customer service I've ever experienced. First, I visited this location in January for a May wedding. I realize this is not a large amount of time for a wedding gown, so I was extremely open-minded. I wish I would've read the reviews beforehand. When my consultant first approached me, she seemed very angry and told me there was no option for me..but then mentioned if I found a discontinued or sample dress, that would work. Sounds like an option to me? Ok, here we go! I found a dress that I really liked and she argued with me over the size for about 10 minutes, determined that it would not fit me. She then seemed even more upset when I tried it on and it fit...like a I glove. I was ecstatic, my mother had tears in her eyes, cue the glitter to fall from the sky! Fail. The lack of enthusiasm here is shocking. Regardless, they just needed to send my gown to the dry cleaners and I'd be all set. EPIC fail. I JUST picked up my gown and it is now almost March. I called every other week to check if my gown had come in and each time they'd give me some excuse and were extremely rude to me. When I did pick up the dress, it was wrinkled. Such a disappointment. They asked if I'd be coming back for alterations. Really? Lol.
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the Read more...
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the worst customer service I've ever experienced. First, I visited this location in January for a May wedding. I realize this is not a large amount of time for a wedding gown, so I was extremely open-minded. I wish I would've read the reviews beforehand. When my consultant first approached me, she seemed very angry and told me there was no option for me..but then mentioned if I found a discontinued or sample dress, that would work. Sounds like an option to me? Ok, here we go! I found a dress that I really liked and she argued with me over the size for about 10 minutes, determined that it would not fit me. She then seemed even more upset when I tried it on and it fit...like a I glove. I was ecstatic, my mother had tears in her eyes, cue the glitter to fall from the sky! Fail. The lack of enthusiasm here is shocking. Regardless, they just needed to send my gown to the dry cleaners and I'd be all set. EPIC fail. I JUST picked up my gown and it is now almost March. I called every other week to check if my gown had come in and each time they'd give me some excuse and were extremely rude to me. When I did pick up the dress, it was wrinkled. Such a disappointment. They asked if I'd be coming back for alterations. Really? Lol. Read less
Services Used: Dress & Attire
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carol
Wedding:
10/27/2012
4.7/5.0
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 bridesmaids dresses fromt he designer I wanted for FREE!!! Number of free dresses depends on the price of your gown. The lady who does alterations is amazing. She worked late to get my gown to me and was sooo amazingly nice. Made adjustments to my two wedding gowns and they looked fantastic!
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 Read more...
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 bridesmaids dresses fromt he designer I wanted for FREE!!! Number of free dresses depends on the price of your gown. The lady who does alterations is amazing. She worked late to get my gown to me and was sooo amazingly nice. Made adjustments to my two wedding gowns and they looked fantastic! Read less
Services Used: Dress & Attire
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Laura
Wedding:
8/4/2012
2.5/5.0
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my wedding dress, their service was spotty and they are totally unorganized. I had to call about getting the bridesmaids dresses on time, I never received my veil and I had to buy a new one. When I called them about getting my veil, the manager said the order was lost and they had to put in a rush order. I never got the rush order (2 weeks before the wedding) and when I called again the manager didn't know what happened. I asked for a refund, and she said she would credit my account. I am STILL waiting for this refund! I would not use them ever again, nor would I recommend them. However, I still love my dress :-)
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my Read more...
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my wedding dress, their service was spotty and they are totally unorganized. I had to call about getting the bridesmaids dresses on time, I never received my veil and I had to buy a new one. When I called them about getting my veil, the manager said the order was lost and they had to put in a rush order. I never got the rush order (2 weeks before the wedding) and when I called again the manager didn't know what happened. I asked for a refund, and she said she would credit my account. I am STILL waiting for this refund! I would not use them ever again, nor would I recommend them. However, I still love my dress :-) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/15/2012
0.0/5.0
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After spending all the money I did, you would think they would atleast steam the dress and/or give me a bag to put it in when I left the store! NOPE!!!!!! I wouldn't send my worst enemy there!
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After Read more...
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After spending all the money I did, you would think they would atleast steam the dress and/or give me a bag to put it in when I left the store! NOPE!!!!!! I wouldn't send my worst enemy there! Read less
Services Used: Dress & Attire
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Miriame
Wedding:
11/11/2011
1.7/5.0
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult to get a response. I had to call several tomes before o got someone to call me back
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult Read more...
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult to get a response. I had to call several tomes before o got someone to call me back Read less
Services Used: Dress & Attire
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april
Wedding:
10/14/2011
4.1/5.0
wide variety of dresses. associates are helpful and knowledgeable
wide variety of dresses. associates are helpful and knowledgeable
wide variety of dresses. associates are helpful and knowledgeable Read less
Services Used: Dress & Attire
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Megan
Wedding:
9/16/2011
3.4/5.0
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and name, I think they inflated the original price of the dress quite a bit. They told me it was originally on sale for $2,500.00, it was probably closer to $1,200.00 new. I did pay less than that and loved the dress, so OK.
The alterations department was very no-nonsense and they took the three fittings necessary to make the dress fit properly. They were flexible with appointments, which was good.
I had a good experience overall.
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and Read more...
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and name, I think they inflated the original price of the dress quite a bit. They told me it was originally on sale for $2,500.00, it was probably closer to $1,200.00 new. I did pay less than that and loved the dress, so OK.
The alterations department was very no-nonsense and they took the three fittings necessary to make the dress fit properly. They were flexible with appointments, which was good.
I had a good experience overall. Read less
Services Used: Dress & Attire
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Caro
Wedding:
8/6/2011
1.4/5.0
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a very pricey bridal boutique. I can say that the dress arrived in good condition. The price was indeed quite a lot cheaper than the boutique where I first found the dress. Now that it's all done, I can say I would have paid more for the customer service and peace of mind that I would have gotten elsewhere. I placed my order in early February and got a single confirmation email - then nothing. for MONTHS. I was incredibly anxious for weeks because I had no idea where my dress was, or when I could expect to have it in my hands. Calls and emails to customer service could only tell me that my credit card had been charged (duh) and the order was pending - not helpful at all. Then one day in MAY, the dress just showed up! I was never notified that it had shipped, I received no tracking number. Considering the vendor charges a large fee (~$100) for a returned delivery, it was sheer luck that someone was around to sign for the delivery!!!! All of that said, it was the style, color, and size I had ordered, so they did get that right.

Customer service with this vendor is HORRIBLE. If you want to stay sane and save money, look elsewhere!
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a Read more...
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a very pricey bridal boutique. I can say that the dress arrived in good condition. The price was indeed quite a lot cheaper than the boutique where I first found the dress. Now that it's all done, I can say I would have paid more for the customer service and peace of mind that I would have gotten elsewhere. I placed my order in early February and got a single confirmation email - then nothing. for MONTHS. I was incredibly anxious for weeks because I had no idea where my dress was, or when I could expect to have it in my hands. Calls and emails to customer service could only tell me that my credit card had been charged (duh) and the order was pending - not helpful at all. Then one day in MAY, the dress just showed up! I was never notified that it had shipped, I received no tracking number. Considering the vendor charges a large fee (~$100) for a returned delivery, it was sheer luck that someone was around to sign for the delivery!!!! All of that said, it was the style, color, and size I had ordered, so they did get that right.

Customer service with this vendor is HORRIBLE. If you want to stay sane and save money, look elsewhere! Read less
Services Used: Dress & Attire
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melissah
Wedding:
7/23/2011
2.2/5.0
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - and bought. The dress came early and was perfect. If I had walked out the door at that moment, I would have given them 4 stars - maybe 5, but unfortunately, that is when things hit the fan...

I came back for my alterations and they sent me to a back room to meet with a crotchety old european woman with one red eye - seriously. It was straight out of Snow White. I am pretty sure she put a curse on me. She was so mean to me. My dress was ordered in the size THEY measured me for and she refused to zip my dress all the way, accusing me of gaining weight. Now, any bride knows perfectly well you need to use a little elbow grease to zip a wedding dress THEY ARE SUPPOSED TO BE SNUG. Besides, ummm...aren't you a seamstress? Isn't your job to make it fit? (And no, I had not gained an ounce) It turned out I just needed to take off my bra and then it was perfect. I asked for my original consultant Colleen to come help because I was upset with the seamstress at that point. That's when she really got mad. She crossed her arms and moped around, refusing to speak to me.

It gets worse. The store had guaranteed, in writing, ON MY RECIEPT that I would not pay more than $349 for my alterations. The crazy red-eyed seamstress indignantly insisted that her prices had gone up and I would have to pay $499. I complained to a manager and all she could do was tell me "we will have to get back to you." WHAT?? I'm pretty sure that's illegal, but I gave them the benefit of the doubt and left. The next day they called me to say they would honor the $349, but it was too late. I decided I would not leave my dress with Cruella the wedding dress ogre.

When I came to collect the dress, a woman at the desk asked why I wasn't leaving it. I told her about what happened with the alterations woman. She was not the least bit surprised. Her answer? "Well, we know how she is, but she does a good job." You know how she is?? There are plenty of people who can sew, there is no excuse for letting your customers - brides no less - who are supposed to be having a special experience and spending a significant amount of cash - be treated that way. That's a real shame if they are aware of this. I wouldn't expect to be treated that way at Burger King, let alone shopping for my wedding dress.

I took my dress to Dress Dr at the water tower for alterations - lifesavers!

Ladies, this city is filled with lovely bridal stores dying for your business. Find one. Don't go here.
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - Read more...
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - and bought. The dress came early and was perfect. If I had walked out the door at that moment, I would have given them 4 stars - maybe 5, but unfortunately, that is when things hit the fan...

I came back for my alterations and they sent me to a back room to meet with a crotchety old european woman with one red eye - seriously. It was straight out of Snow White. I am pretty sure she put a curse on me. She was so mean to me. My dress was ordered in the size THEY measured me for and she refused to zip my dress all the way, accusing me of gaining weight. Now, any bride knows perfectly well you need to use a little elbow grease to zip a wedding dress THEY ARE SUPPOSED TO BE SNUG. Besides, ummm...aren't you a seamstress? Isn't your job to make it fit? (And no, I had not gained an ounce) It turned out I just needed to take off my bra and then it was perfect. I asked for my original consultant Colleen to come help because I was upset with the seamstress at that point. That's when she really got mad. She crossed her arms and moped around, refusing to speak to me.

It gets worse. The store had guaranteed, in writing, ON MY RECIEPT that I would not pay more than $349 for my alterations. The crazy red-eyed seamstress indignantly insisted that her prices had gone up and I would have to pay $499. I complained to a manager and all she could do was tell me "we will have to get back to you." WHAT?? I'm pretty sure that's illegal, but I gave them the benefit of the doubt and left. The next day they called me to say they would honor the $349, but it was too late. I decided I would not leave my dress with Cruella the wedding dress ogre.

When I came to collect the dress, a woman at the desk asked why I wasn't leaving it. I told her about what happened with the alterations woman. She was not the least bit surprised. Her answer? "Well, we know how she is, but she does a good job." You know how she is?? There are plenty of people who can sew, there is no excuse for letting your customers - brides no less - who are supposed to be having a special experience and spending a significant amount of cash - be treated that way. That's a real shame if they are aware of this. I wouldn't expect to be treated that way at Burger King, let alone shopping for my wedding dress.

I took my dress to Dress Dr at the water tower for alterations - lifesavers!

Ladies, this city is filled with lovely bridal stores dying for your business. Find one. Don't go here. Read less
Services Used: Dress & Attire
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Babycakes
Wedding:
6/25/2011
5.0/5.0
When our initial bridesmaid dress vendor refused to come anywhere close to www.houseofbrides.com pricing, we decided to put our trust in this online company and we're so glad we did! House of Brides.com based in Chicago, IL was great to work with and well worth the money. The dresses came back in just the right sizes and colors just as we requested!
When our initial bridesmaid dress vendor refused to come anywhere close to www.houseofbrides.com pricing, we decided to Read more...
When our initial bridesmaid dress vendor refused to come anywhere close to www.houseofbrides.com pricing, we decided to put our trust in this online company and we're so glad we did! House of Brides.com based in Chicago, IL was great to work with and well worth the money. The dresses came back in just the right sizes and colors just as we requested! Read less
Services Used: Dress & Attire
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Chelsea
Wedding:
6/11/2011
0.2/5.0
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides!
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a Read more...
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides! Read less
Services Used: Dress & Attire
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Talia
Wedding:
3/20/2011
0.8/5.0
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they called me with a question about my order. Because they had a pending question my order was never placed even though I received a order confirmation! There was no way my dress would arrive on time seeing that they waited 4+ weeks to close out a pending question. Needless to say I had a shouting match with the customer service representative and she hung up on me. When I called back I was informed that since I was not happy with their service they had already canceled my order!! Luckily I found NetBride (my dress angels) to order the same bridesmaid dresses through at the same price. I reported House of Brides to the BBB. DO NOT USE HOUSE OF BRIDES!!!!
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they Read more...
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they called me with a question about my order. Because they had a pending question my order was never placed even though I received a order confirmation! There was no way my dress would arrive on time seeing that they waited 4+ weeks to close out a pending question. Needless to say I had a shouting match with the customer service representative and she hung up on me. When I called back I was informed that since I was not happy with their service they had already canceled my order!! Luckily I found NetBride (my dress angels) to order the same bridesmaid dresses through at the same price. I reported House of Brides to the BBB. DO NOT USE HOUSE OF BRIDES!!!! Read less
Services Used: Dress & Attire
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Jessica
Wedding:
10/10/2010
1.8/5.0
My review has to deal with 2 House of Bride locations.
#1:Schamburg
My initial visit there was great. Joanna K helped us find both the bridesmaids dresses and my dress within 1.5 hours. She made me feel very comfortable, and made dress shopping easy. That is the only good thing I can say about the Schamburg location. After the initial visit things went downhill extremely fast. First of all, we were told to order the bridesmaids dresses in May for an October wedding. My girls got the orders in by May 8th. The dresses took over 5 months to come in, when I was told it would be 14-16 weeks. The dresses came in 1 week before the wedding, and they forgot to order one. So with 7 days to spare I had to find a replacement dress, and House of Brides did absolutely nothing to help! They even tried to blame the missing dress on us! The woman in charge of ordering, named Debbie, was completely rude to me every time I talked with her on the phone, and even hung up on me once! The store manager pretended to be sympathetic, but did nothing to solve the situation. I would NEVER recommend this location to anyone! Please save yourself a lot of time and stress don't even bother with them!
#2:Chicago
After the horrible service I had from the Schamburg location I did not trust them to alter my dress, so I took it to the House of Brides in Chicago. Let me say that this store has the class that Schamburg lacks. Not only is it cleaner and nicer looking, the staff was more friendly and responsive to my needs than the other location. Donna in alterations is AMAZING! She cracks jokes the entire time, which I found refreshing in the high stress situation of dress fitting. She made the entire alterations process simple, and even scheduled an appointment with me outside of her normal appointment times. My dress was beautiful and fit perfectly, and nothing she did came undone or fell apart the day of. If I could review Donna alone she would get 5 stars and then some! My recommendation is to skip the Schamburg store and head downtown for a better experience.
My review has to deal with 2 House of Bride locations.
#1:Schamburg
My initial visit there was great. Joanna K Read more...
My review has to deal with 2 House of Bride locations.
#1:Schamburg
My initial visit there was great. Joanna K helped us find both the bridesmaids dresses and my dress within 1.5 hours. She made me feel very comfortable, and made dress shopping easy. That is the only good thing I can say about the Schamburg location. After the initial visit things went downhill extremely fast. First of all, we were told to order the bridesmaids dresses in May for an October wedding. My girls got the orders in by May 8th. The dresses took over 5 months to come in, when I was told it would be 14-16 weeks. The dresses came in 1 week before the wedding, and they forgot to order one. So with 7 days to spare I had to find a replacement dress, and House of Brides did absolutely nothing to help! They even tried to blame the missing dress on us! The woman in charge of ordering, named Debbie, was completely rude to me every time I talked with her on the phone, and even hung up on me once! The store manager pretended to be sympathetic, but did nothing to solve the situation. I would NEVER recommend this location to anyone! Please save yourself a lot of time and stress don't even bother with them!
#2:Chicago
After the horrible service I had from the Schamburg location I did not trust them to alter my dress, so I took it to the House of Brides in Chicago. Let me say that this store has the class that Schamburg lacks. Not only is it cleaner and nicer looking, the staff was more friendly and responsive to my needs than the other location. Donna in alterations is AMAZING! She cracks jokes the entire time, which I found refreshing in the high stress situation of dress fitting. She made the entire alterations process simple, and even scheduled an appointment with me outside of her normal appointment times. My dress was beautiful and fit perfectly, and nothing she did came undone or fell apart the day of. If I could review Donna alone she would get 5 stars and then some! My recommendation is to skip the Schamburg store and head downtown for a better experience. Read less
Services Used: Dress & Attire
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SeaGlass
Wedding:
7/17/2010
2.4/5.0
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was absolutely horrible and the process was confusing. I was also misquoted on the price.
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was Read more...
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was absolutely horrible and the process was confusing. I was also misquoted on the price. Read less
Services Used: Dress & Attire
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FisherToBe
Wedding:
8/22/2009
4.9/5.0
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I knew right when I walked in that I was going to love it there...they did not disappoint!
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I Read more...
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I knew right when I walked in that I was going to love it there...they did not disappoint! Read less
Services Used: Dress & Attire
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Dana
Wedding:
8/14/2009
4.2/5.0
I was a little nervous when looking at HOB because I had read many negative reviews online previously. I went to the House of Brides Couture location in Chicago. It is a nice boutique and very easily accessible by the el. I met with Alex and she helped me to pick out a few dresses that fit the criteria that I was looking for. I found the dress and Alex was able to give me a discount to help keep the price down. I had to purchase the dress with extra length because I am over 5'10, I think we had 2 1/2 inches added. Obviously when you try dresses on they will likely be too big or small because they keep one of that dress in stock...so when I tried it on it was a big small so we went one size bigger. I ordered my dress exactly 6 months before my wedding and HOB put that my wedding date was a month early so we could make sure it was in on time. No problems there, it came in exactly when it was scheduled to. When I tried on the dress...it was pretty big which I expected, but I was disappointed that Donna (the alterations woman) said that we needed to shorten the dress because it was too long (I wore flip flops to my wedding) We ended up taking probably 2 inches off the bottom of the dress. I don't know if ordering 1 size bigger made the dress longer, but I was upset that I paid for the extra length (about $200) and ended up having it taken off basically. Other than that, everything went great. Donna did an excellent job with the alterations and everything was professional and done in a timely manner. And my bustle did not fall or break, which has happened to many of my friends at their weddings recently. I was very pleased overall.

I don't know about their other stores, but I would recommend the Couture Shop in downtown Chicago
I was a little nervous when looking at HOB because I had read many negative reviews online previously. I went to the House Read more...
I was a little nervous when looking at HOB because I had read many negative reviews online previously. I went to the House of Brides Couture location in Chicago. It is a nice boutique and very easily accessible by the el. I met with Alex and she helped me to pick out a few dresses that fit the criteria that I was looking for. I found the dress and Alex was able to give me a discount to help keep the price down. I had to purchase the dress with extra length because I am over 5'10, I think we had 2 1/2 inches added. Obviously when you try dresses on they will likely be too big or small because they keep one of that dress in stock...so when I tried it on it was a big small so we went one size bigger. I ordered my dress exactly 6 months before my wedding and HOB put that my wedding date was a month early so we could make sure it was in on time. No problems there, it came in exactly when it was scheduled to. When I tried on the dress...it was pretty big which I expected, but I was disappointed that Donna (the alterations woman) said that we needed to shorten the dress because it was too long (I wore flip flops to my wedding) We ended up taking probably 2 inches off the bottom of the dress. I don't know if ordering 1 size bigger made the dress longer, but I was upset that I paid for the extra length (about $200) and ended up having it taken off basically. Other than that, everything went great. Donna did an excellent job with the alterations and everything was professional and done in a timely manner. And my bustle did not fall or break, which has happened to many of my friends at their weddings recently. I was very pleased overall.

I don't know about their other stores, but I would recommend the Couture Shop in downtown Chicago Read less
Services Used: Dress & Attire
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megs280
Wedding:
7/25/2009
4.2/5.0
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but I did and it ended up working out perfectly for me. The pros for HoB were that it was super convenient for me, living in the city of Chicago. I could book alteration appointments easily and the woman in the alterations department, Donna, was so great to work with. She was flexible and accessible when I changed my day I wanted to pick up my dress. It was also a huge "pro" that I paid one flat rate for alterations, and had three fittings - but didn't pay any more. The con is that a few weeks after I bought my dress, I found my it at Gigi's of Mequon in Wisconsin for a few hundred dollars cheaper - but I don't know what their prices are for alterations, so being able to zip downtown for a fitting quickly in the morning and the flat rate for alterations probably outweighed the fact that the dress itself was cheaper at Gigi's. I would definitely recommend HoB in Chicago - I was very happy with it from start to finish.
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but Read more...
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but I did and it ended up working out perfectly for me. The pros for HoB were that it was super convenient for me, living in the city of Chicago. I could book alteration appointments easily and the woman in the alterations department, Donna, was so great to work with. She was flexible and accessible when I changed my day I wanted to pick up my dress. It was also a huge "pro" that I paid one flat rate for alterations, and had three fittings - but didn't pay any more. The con is that a few weeks after I bought my dress, I found my it at Gigi's of Mequon in Wisconsin for a few hundred dollars cheaper - but I don't know what their prices are for alterations, so being able to zip downtown for a fitting quickly in the morning and the flat rate for alterations probably outweighed the fact that the dress itself was cheaper at Gigi's. I would definitely recommend HoB in Chicago - I was very happy with it from start to finish. Read less
Services Used: Dress & Attire
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WillRosy
Wedding:
7/25/2009
4.7/5.0
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. The dresses were purchased here, but only mine was altered there because of the price. My dress had a pretty good fit and didn't need many alterations, but the bustle was super complicated. Donna did a wonderful job with it! The girls that work there are friendly and informative. There was only one who we didn't really care for, but only had to deal with her once. I'm not sure if it was just the way they were sized or if it was the girl doing the measuring, but 4 of my 6 bridemaids needed quite a bit of altering because the dresses were sooo big in certain areas or all over. That was really our only issue. I would really recommend them!

Tip: When we were getting my dress, one of the girls mentioned something about getting a dress for less.... so I'm pretty sure that they can discount the wedding dresses to a certain degree. I would do a bit of.. "well.. I really only wanted to spend this much.." before you buy and you may save a bit of money!
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. Read more...
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. The dresses were purchased here, but only mine was altered there because of the price. My dress had a pretty good fit and didn't need many alterations, but the bustle was super complicated. Donna did a wonderful job with it! The girls that work there are friendly and informative. There was only one who we didn't really care for, but only had to deal with her once. I'm not sure if it was just the way they were sized or if it was the girl doing the measuring, but 4 of my 6 bridemaids needed quite a bit of altering because the dresses were sooo big in certain areas or all over. That was really our only issue. I would really recommend them!

Tip: When we were getting my dress, one of the girls mentioned something about getting a dress for less.... so I'm pretty sure that they can discount the wedding dresses to a certain degree. I would do a bit of.. "well.. I really only wanted to spend this much.." before you buy and you may save a bit of money! Read less
Services Used: Dress & Attire
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Leigh
Wedding:
6/27/2009
5.0/5.0
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer brand-name dresses (bridal, flower girl, bridesmaid etc) at prices well-below any bridal shop. My bridesmaids were right out of college and I didn't want them to spend a fortune on a dress they are likely never to wear again. House of Brides allowed me to choose a dress I loved while giving them a decent price that they could afford. They are professional, honest, and quick! I ordered all of the bridesmaids dresses online at the same time for everyone to ensure that they would be from the same dye-lot and had the girls pay be back later. I chose Bari Jay dress #818 which was $129 at HOB while in a bridal store it averaged at $200!! Great deal and is a legit business. Don't be scared to use an online vendor in this case!
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer Read more...
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer brand-name dresses (bridal, flower girl, bridesmaid etc) at prices well-below any bridal shop. My bridesmaids were right out of college and I didn't want them to spend a fortune on a dress they are likely never to wear again. House of Brides allowed me to choose a dress I loved while giving them a decent price that they could afford. They are professional, honest, and quick! I ordered all of the bridesmaids dresses online at the same time for everyone to ensure that they would be from the same dye-lot and had the girls pay be back later. I chose Bari Jay dress #818 which was $129 at HOB while in a bridal store it averaged at $200!! Great deal and is a legit business. Don't be scared to use an online vendor in this case! Read less
Services Used: Dress & Attire
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MSchwab
Wedding:
6/27/2009
4.2/5.0
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely important and well taken care of. I actually found my dress at a different store, and then found it online on the House of Brides website. They honored the online price, and gave me an accessory credit that helped me purchase my veil. Their selections are wonderful. The alterations department is exceptional.
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely Read more...
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely important and well taken care of. I actually found my dress at a different store, and then found it online on the House of Brides website. They honored the online price, and gave me an accessory credit that helped me purchase my veil. Their selections are wonderful. The alterations department is exceptional. Read less
Services Used: Dress & Attire
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Jenn
Wedding:
6/21/2009
4.6/5.0
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa helped me narrow it down to three very different styles. She told me to come back when I had a venue and was sure of my wedding's style. When I came back I tried on all three again, even though I pretty much knew which one I wanted. My friend took tons of pics and Vanessa actually gave her advice on where to stand to get better shots. The three dresses were a wide range of prices and I did not feel pressured to buy the most expensive one at all. (I ended up getting a dress for around $600, which was the midrange of these three).
The alterations seem overpriced - $350 flat rate, regardless of how many times you come in - since I only need it taken in about an inch on each side and bustled. Dana, the seamstress, is wonderful however. She clucks over you like a mother hen and is constantly making jokes in her deadpan, heavily accented voice. When I brought my mother to my second fitting (the first time she'd seen me in a wedding dress), Dana kept her laughing so she wouldn't cry. I had to change the dates for my final fitting several times because of various personal events, but I had no problems making a new appointment.
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa Read more...
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa helped me narrow it down to three very different styles. She told me to come back when I had a venue and was sure of my wedding's style. When I came back I tried on all three again, even though I pretty much knew which one I wanted. My friend took tons of pics and Vanessa actually gave her advice on where to stand to get better shots. The three dresses were a wide range of prices and I did not feel pressured to buy the most expensive one at all. (I ended up getting a dress for around $600, which was the midrange of these three).
The alterations seem overpriced - $350 flat rate, regardless of how many times you come in - since I only need it taken in about an inch on each side and bustled. Dana, the seamstress, is wonderful however. She clucks over you like a mother hen and is constantly making jokes in her deadpan, heavily accented voice. When I brought my mother to my second fitting (the first time she'd seen me in a wedding dress), Dana kept her laughing so she wouldn't cry. I had to change the dates for my final fitting several times because of various personal events, but I had no problems making a new appointment. Read less
Services Used: Dress & Attire
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Chelsie
Wedding:
2/14/2009
3.4/5.0
I went to the one in Aurora/Naperville. I was not too pleased with the service. I did like how you can enter your own information and save it in the computer system in the store. I did get my shoes there and everyone loved them! I did not like how they would not do alterations there unless the dress was purchased there. it woudl have saved some time for me.
I went to the one in Aurora/Naperville. I was not too pleased with the service. I did like how you can enter your own Read more...
I went to the one in Aurora/Naperville. I was not too pleased with the service. I did like how you can enter your own information and save it in the computer system in the store. I did get my shoes there and everyone loved them! I did not like how they would not do alterations there unless the dress was purchased there. it woudl have saved some time for me. Read less
Services Used: Dress & Attire
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Ben
Wedding:
11/22/2008
4.3/5.0
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly recommend house of brides for bridesmaid dresses--no need to spend money on costly bridal houses for bridesmaid dresses. The customer service was also fantastic!
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly Read more...
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly recommend house of brides for bridesmaid dresses--no need to spend money on costly bridal houses for bridesmaid dresses. The customer service was also fantastic! Read less
Services Used: Dress & Attire
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juliachilds
Wedding:
9/27/2008
4.0/5.0
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The best part was the very affordable seamstress associated with HOB. Her name is Dana. I had some parts of the dress tweaked big time - e.g., i removed the back wing-like fabric, had beads added, etc., and she did a great job, on time, and for a whopping $90 TOTAL. Unbeatable if you're not a label freak. The only reason for the less-than 5 stars is, the selection is not quite Vogue-material, but it's good enough, and the sales people are kind of stuck-up. But who cares, I got my dress, which looked beautiful, for under $300.
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The Read more...
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The best part was the very affordable seamstress associated with HOB. Her name is Dana. I had some parts of the dress tweaked big time - e.g., i removed the back wing-like fabric, had beads added, etc., and she did a great job, on time, and for a whopping $90 TOTAL. Unbeatable if you're not a label freak. The only reason for the less-than 5 stars is, the selection is not quite Vogue-material, but it's good enough, and the sales people are kind of stuck-up. But who cares, I got my dress, which looked beautiful, for under $300. Read less
Services Used: Dress & Attire
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citybride
Wedding:
8/30/2008
0.8/5.0
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results had I started yelling at them but I just kept my cool and waited for the day when I could review them. I had problems with everything except the price. I bought my dress there as well as 8 bridesmaids. My experience was they are sooo nice to you until you purchase the dress. My dress was supposed to be custom made so I could save money on alterations and they added inches to my measurements in what I assume was an attempt to make more money on alterations, my dress came in the wrong color and they told me not to worry about things that do not matter and “you should just be happy someone is marrying you” “you have wrinkles from worrying about things that do not matter” Then they had a veil made in diamond white when my dress was ivory and tried to tell me that it matched. Then when I asked for a refund on the veil it took over 2 months and about 10 phone calls. And, my bridesmaids complained to me that they felt they were rude when they called to put in orders. There is more but you get the point, the experience was miserable. Would I go there again? Never, I am actually bitter that they made so much money off of me.
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results Read more...
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results had I started yelling at them but I just kept my cool and waited for the day when I could review them. I had problems with everything except the price. I bought my dress there as well as 8 bridesmaids. My experience was they are sooo nice to you until you purchase the dress. My dress was supposed to be custom made so I could save money on alterations and they added inches to my measurements in what I assume was an attempt to make more money on alterations, my dress came in the wrong color and they told me not to worry about things that do not matter and “you should just be happy someone is marrying you” “you have wrinkles from worrying about things that do not matter” Then they had a veil made in diamond white when my dress was ivory and tried to tell me that it matched. Then when I asked for a refund on the veil it took over 2 months and about 10 phone calls. And, my bridesmaids complained to me that they felt they were rude when they called to put in orders. There is more but you get the point, the experience was miserable. Would I go there again? Never, I am actually bitter that they made so much money off of me. Read less
Services Used: Dress & Attire
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Bethany
Wedding:
8/2/2008
4.2/5.0
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that was $699.00 in a bridal shop. The dress came in perfect condition! I ordered it in Oct. and it came in Jan. 08 so you MUST allow plenty of time for shipping however. I'm so glad I ordered it online and saved the money though!
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that Read more...
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that was $699.00 in a bridal shop. The dress came in perfect condition! I ordered it in Oct. and it came in Jan. 08 so you MUST allow plenty of time for shipping however. I'm so glad I ordered it online and saved the money though! Read less
Services Used: Dress & Attire
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apersd
Wedding:
6/28/2008
3.9/5.0
Got a really great deal on a wedding dress from "last season".
Got a really great deal on a wedding dress from "last season".
Got a really great deal on a wedding dress from "last season". Read less
Services Used: Dress & Attire
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Robin
Wedding:
6/22/2008
0.0/5.0
Customer Service: I wouldn’t even claim that House of Brides has a customer service department. The majority of times I’ve called their “customer service number” I was given the run around with all their options that never brought me anywhere. If I waited on the line for an actual person I’d be on hold for about 15 minutes until the line would simply just drop. The only times I ever got through to anyone was by trying to trick their system and left messages on random voicemails, not that anyone ever called me back. I once called the number they said not to call about orders and somehow got someone to actually give me information.

Time Frame: Both of my bridesmaids ordered from their website and it took MONTHS to get their gowns. My maid of honor I think it took her 5 months to get her dress and one of my other bridesmaid ordered in January and didn’t get her dress until JUNE, weeks before my wedding. This is beyond unnacceptable. It took less time for me to get my wedding gown than it took them to get their bridesmaid gowns. Oh and I must mention that the 2 bridesmaids who ordered through a store, it took 2-3 months for them to get their dresses.

Tracking: There is NO option on the website to track your oder as nearly all sites offer. When I ordered our rings online I was immediately able to track the order and besides, it took under 5 days to actually get the rings. If I had known there was no way to track the order online I would never have used the company. A purchase like this is way too important to not be able to track it from order to arrival.

Unreliable: If I emailed them most of the time I never got a message back. The only time I would get a message back was when I threatened to contact BBB about their company. Calling usually was a waste of time. I don’t care how busy a company is, you should be able to reach a person to speak with.

Oh and also, they have 2 numbers you can call. When you call the 800 number it tells you to call the 603 number. When you then call the 603 number it tells you to — CALL THE 603 NUMBER!!!
Customer Service: I wouldnt even claim that House of Brides has a customer service department. The majority of times Ive Read more...
Customer Service: I wouldn’t even claim that House of Brides has a customer service department. The majority of times I’ve called their “customer service number” I was given the run around with all their options that never brought me anywhere. If I waited on the line for an actual person I’d be on hold for about 15 minutes until the line would simply just drop. The only times I ever got through to anyone was by trying to trick their system and left messages on random voicemails, not that anyone ever called me back. I once called the number they said not to call about orders and somehow got someone to actually give me information.

Time Frame: Both of my bridesmaids ordered from their website and it took MONTHS to get their gowns. My maid of honor I think it took her 5 months to get her dress and one of my other bridesmaid ordered in January and didn’t get her dress until JUNE, weeks before my wedding. This is beyond unnacceptable. It took less time for me to get my wedding gown than it took them to get their bridesmaid gowns. Oh and I must mention that the 2 bridesmaids who ordered through a store, it took 2-3 months for them to get their dresses.

Tracking: There is NO option on the website to track your oder as nearly all sites offer. When I ordered our rings online I was immediately able to track the order and besides, it took under 5 days to actually get the rings. If I had known there was no way to track the order online I would never have used the company. A purchase like this is way too important to not be able to track it from order to arrival.

Unreliable: If I emailed them most of the time I never got a message back. The only time I would get a message back was when I threatened to contact BBB about their company. Calling usually was a waste of time. I don’t care how busy a company is, you should be able to reach a person to speak with.

Oh and also, they have 2 numbers you can call. When you call the 800 number it tells you to call the 603 number. When you then call the 603 number it tells you to — CALL THE 603 NUMBER!!! Read less
Services Used: Dress & Attire
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Juliann
Wedding:
6/21/2008
4.6/5.0
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked pretty much the same... just the swirls were a little different. My bride's maids all got their dress from the same website. Sizes were the same except for the neck of the bride's maid's dresses were all way too big so they had to be altered but that wasn't too big of a deal. Awesome quality and shipping was all free!!!
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked Read more...
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked pretty much the same... just the swirls were a little different. My bride's maids all got their dress from the same website. Sizes were the same except for the neck of the bride's maid's dresses were all way too big so they had to be altered but that wasn't too big of a deal. Awesome quality and shipping was all free!!! Read less
Services Used: Dress & Attire
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Abalalla
Wedding:
5/19/2008
3.8/5.0
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well.
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well.
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well. Read less
Services Used: Dress & Attire
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Caroline
Wedding:
5/17/2008
5.0/5.0
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl dress from here. All were delivered earlier than the estimates at unbelievable prices.

When one of my bridesmaids dropped out with only a month to go, I had to think fast! I chose someone else to take her place who was considerably taller and larger. House of Brides contacted Eden Bridals (where all the dresses had come from) and arranged for them to express ship some extra material and lining so that we could have the original dress extended. Thanks to their quick thinking and fantastic support (along with my wonderful tailor) nobody at the wedding knew that one dress had been remodeled!

The initial ordering process worked fine, the delivery was above average, the pricing is excellent and the staff are helpful and know what they're talking about. I recommend them unreservedly.
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl Read more...
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl dress from here. All were delivered earlier than the estimates at unbelievable prices.

When one of my bridesmaids dropped out with only a month to go, I had to think fast! I chose someone else to take her place who was considerably taller and larger. House of Brides contacted Eden Bridals (where all the dresses had come from) and arranged for them to express ship some extra material and lining so that we could have the original dress extended. Thanks to their quick thinking and fantastic support (along with my wonderful tailor) nobody at the wedding knew that one dress had been remodeled!

The initial ordering process worked fine, the delivery was above average, the pricing is excellent and the staff are helpful and know what they're talking about. I recommend them unreservedly. Read less
Services Used: Dress & Attire
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depaullaw
Wedding:
4/19/2008
0.4/5.0
BEWARE OF HOUSE OF BRIDES CHICAGO!!! I am shocked at how my wedding party was treated there. I made the appointment there to look at dresses because I knew that they carried the bridesmaid dress that I wanted. I had brought in an email from another bridal shop with a $60 price difference on the dress and they did price match. However, that was the last bit of good that ever came out of them. They were rude at every encounter after that. I had a bridesmaid who was planning on getting pregnant and wanted to order a larger dress. The women that worked there openly mocked her on the phone and told her she didn't know what she was doing (even though she had worked in a bridal shop before) and eventually made her cry. They told all my other bridesmaids that the dress was very stiff with no give for the size and that they had to order a size up. ALL THE DRESSES WERE HUGE and required MAJOR alterations to be wearable. I ordered an extra size 10 dress just in case my one bridesmaid didn't get pregnant (which she did and the dress size that she made them order when they were insulting her fit). The size 10 had to be used for a bridesmaid that they ordered a 14 long for. It fit off the rack. It took me 3 weeks of calling to get a hold of my "consultant" who kept calling in sick and not returning my phone calls - but I couldn't deal with anyone else. I called to pick up a bridesmaid dress that was paid for, when I was in the neighborhood, and was told that I couldn't because I didn't have an appointment. This was after informing the woman that I lived 3 hours away. I had to hang up and call the manager, Deb, back who I had dealt with when the workers were rude to my pregnant bridesmaid. Deb was good to work with when the workers would actually let you talk to her. DISASTER!!! BEWARE!!!!
BEWARE OF HOUSE OF BRIDES CHICAGO!!! I am shocked at how my wedding party was treated there. I made the appointment there Read more...
BEWARE OF HOUSE OF BRIDES CHICAGO!!! I am shocked at how my wedding party was treated there. I made the appointment there to look at dresses because I knew that they carried the bridesmaid dress that I wanted. I had brought in an email from another bridal shop with a $60 price difference on the dress and they did price match. However, that was the last bit of good that ever came out of them. They were rude at every encounter after that. I had a bridesmaid who was planning on getting pregnant and wanted to order a larger dress. The women that worked there openly mocked her on the phone and told her she didn't know what she was doing (even though she had worked in a bridal shop before) and eventually made her cry. They told all my other bridesmaids that the dress was very stiff with no give for the size and that they had to order a size up. ALL THE DRESSES WERE HUGE and required MAJOR alterations to be wearable. I ordered an extra size 10 dress just in case my one bridesmaid didn't get pregnant (which she did and the dress size that she made them order when they were insulting her fit). The size 10 had to be used for a bridesmaid that they ordered a 14 long for. It fit off the rack. It took me 3 weeks of calling to get a hold of my "consultant" who kept calling in sick and not returning my phone calls - but I couldn't deal with anyone else. I called to pick up a bridesmaid dress that was paid for, when I was in the neighborhood, and was told that I couldn't because I didn't have an appointment. This was after informing the woman that I lived 3 hours away. I had to hang up and call the manager, Deb, back who I had dealt with when the workers were rude to my pregnant bridesmaid. Deb was good to work with when the workers would actually let you talk to her. DISASTER!!! BEWARE!!!! Read less
Services Used: Dress & Attire
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resaw610
Wedding:
4/19/2008
0.7/5.0
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Two dressed were ordered in the wrong size, which made the alterations more expensive, and 1 order was never processed so we were scrambling to find a dress a couple weeks before! On top of everything, the women working there were not helpful in the least and no apologies were given. To sum it up, it was added stress not needed.
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Read more...
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Two dressed were ordered in the wrong size, which made the alterations more expensive, and 1 order was never processed so we were scrambling to find a dress a couple weeks before! On top of everything, the women working there were not helpful in the least and no apologies were given. To sum it up, it was added stress not needed. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
11/17/2007
4.7/5.0
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress you want and are looking for the best deal, check them out. I took my alterations somewhere else, so I cannot comment on that.
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress Read more...
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress you want and are looking for the best deal, check them out. I took my alterations somewhere else, so I cannot comment on that. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
11/10/2007
4.4/5.0
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake with our discount, but everything was cleared up! Great discount on accessories if you buy a dress there.
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake Read more...
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake with our discount, but everything was cleared up! Great discount on accessories if you buy a dress there. Read less
Services Used: Dress & Attire
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Beth
Wedding:
10/20/2007
3.8/5.0
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) :)

They took longer than I expected to ship the dress, but I couldn't complain b/c the shipping was free. Something to be aware of is their return policy-- which changed after I had placed my order-- they DO NOT take returns.
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) Read more...
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) :)

They took longer than I expected to ship the dress, but I couldn't complain b/c the shipping was free. Something to be aware of is their return policy-- which changed after I had placed my order-- they DO NOT take returns. Read less
Services Used: Dress & Attire
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Lauren
Wedding:
9/22/2007
3.2/5.0
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the top of my dress was constructed really poorly. Even with 2 rounds of alterations, we couldn't get the top to fit right, and I spent the whole reception trying to make sure my tatas didn't pop out.
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the Read more...
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the top of my dress was constructed really poorly. Even with 2 rounds of alterations, we couldn't get the top to fit right, and I spent the whole reception trying to make sure my tatas didn't pop out. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
9/15/2007
4.1/5.0
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! they were unique and different and so many people were so impressed with them. They were awesome. It's a big company so you have to stay on top of everything. Get your orders in quickly! had couple issues with sizes being way off and some of my bridesmaids had to get them taken in a whole bunch.
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! Read more...
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! they were unique and different and so many people were so impressed with them. They were awesome. It's a big company so you have to stay on top of everything. Get your orders in quickly! had couple issues with sizes being way off and some of my bridesmaids had to get them taken in a whole bunch. Read less
Services Used: Dress & Attire
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lrg21
Wedding:
8/11/2007
4.3/5.0
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 on each dress. Shipping only took a few weeks. Website measurements ran true to size.
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 Read more...
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 on each dress. Shipping only took a few weeks. Website measurements ran true to size. Read less
Services Used: Dress & Attire
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lheinsch
Wedding:
7/28/2007
2.0/5.0
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with....
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with....
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with.... Read less
Services Used: Dress & Attire
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Leah
Wedding:
7/28/2007
4.4/5.0
My salesperson's name is Jackie, and she was absolutely amazing. The people who work here are very busy, so there were a few things that I had to call a couple of times about, but they certainly got things done. I also worked with Dana, their seamstress, who did an amazing job with my dress, and a rather complicated bustle. Everyone was so willing to work with me, even when it came to adding an extra element to my gown (a detail I had seen on a different gown that I wanted on mine), and they even ordered the half-yard of fabric they would need at no charge to me. I will say, however, that this is the HOB 'couture' store, so they are pricier than some other options (or even other Chicago-area HOB stores). The alterations were rather expensive, they charge a flat-fee for all needed alterations, so the $325 was a bit much when all I needed was the skirt (many many layers) hemmed and the bustle done. However, I think it would be a more average price if I had needed alterations in the bodice as well, and they are willing to let you buy the gown and have your alterations done elsewhere, also, if you know of a place that will do it. Overall, a fantastic experience.
My salesperson's name is Jackie, and she was absolutely amazing. The people who work here are very busy, so there were a Read more...
My salesperson's name is Jackie, and she was absolutely amazing. The people who work here are very busy, so there were a few things that I had to call a couple of times about, but they certainly got things done. I also worked with Dana, their seamstress, who did an amazing job with my dress, and a rather complicated bustle. Everyone was so willing to work with me, even when it came to adding an extra element to my gown (a detail I had seen on a different gown that I wanted on mine), and they even ordered the half-yard of fabric they would need at no charge to me. I will say, however, that this is the HOB 'couture' store, so they are pricier than some other options (or even other Chicago-area HOB stores). The alterations were rather expensive, they charge a flat-fee for all needed alterations, so the $325 was a bit much when all I needed was the skirt (many many layers) hemmed and the bustle done. However, I think it would be a more average price if I had needed alterations in the bodice as well, and they are willing to let you buy the gown and have your alterations done elsewhere, also, if you know of a place that will do it. Overall, a fantastic experience. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
6/2/2007
4.2/5.0
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the honeymoon) and everyone received their dresses ahead of schedule. We each saved about $200 and had gorgeous gowns to show for it. I highly recommend them!
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the Read more...
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the honeymoon) and everyone received their dresses ahead of schedule. We each saved about $200 and had gorgeous gowns to show for it. I highly recommend them! Read less
Services Used: Dress & Attire
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Erin
Wedding:
1/13/2007
4.6/5.0
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful experience. Chyrel was my consultant and she was great. She was extremely patient and she encouraged me to try on multiple types of dresses on my visit so I could determine what would look best on my body type. If you are going to go, I would request an appointment with her since the feedback overall with the vendor seems to be mixed.

I can't remember the alterations lady's name, but she is really really good.
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful Read more...
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful experience. Chyrel was my consultant and she was great. She was extremely patient and she encouraged me to try on multiple types of dresses on my visit so I could determine what would look best on my body type. If you are going to go, I would request an appointment with her since the feedback overall with the vendor seems to be mixed.

I can't remember the alterations lady's name, but she is really really good. Read less
Services Used: Dress & Attire
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cptrunforfun
Wedding:
12/28/2006
5.0/5.0
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was delivered with great care.
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was Read more...
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was delivered with great care. Read less
Services Used: Dress & Attire
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Emilie
Wedding:
12/11/2004
2.7/5.0
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the dresses on at a local shop and then buy them here for cheaper. The customer service is terrible, however.
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the Read more...
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the dresses on at a local shop and then buy them here for cheaper. The customer service is terrible, however. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.4/5.0
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My dress did not need very many alterations so I was disappointed with the flat alteration fee. My alteration appointments were rescheduled several times, but the end product was great.
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My Read more...
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My dress did not need very many alterations so I was disappointed with the flat alteration fee. My alteration appointments were rescheduled several times, but the end product was great. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.5/5.0
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not very knowledgeable. The whole place does not know what good customer service means. We had 4 bridesmaids dresses where they completely did a whack job in the alterations department. The person that is in charge in alterations is terrible in getting back to anyone so making an appointment is a nightmare. Second, the end result and quality of the product is very poor. They could not even do a simple hem! It was crooked and 1" off from the front and the back of the dress. That is sewing 101 that they could not even do! This whole process was absolutely terrible for all my bridesmaids. The alterations fees are not bad, but the end product is a disaster. So, pay a little more somewhere else and get a quality product and peace of mind. This place will require a lot of your time and add more stress to the process!! Seriously, I do not know how this place stays in business. If I could give them a 0 out of 5 in this review process, I really would!
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not Read more...
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not very knowledgeable. The whole place does not know what good customer service means. We had 4 bridesmaids dresses where they completely did a whack job in the alterations department. The person that is in charge in alterations is terrible in getting back to anyone so making an appointment is a nightmare. Second, the end result and quality of the product is very poor. They could not even do a simple hem! It was crooked and 1" off from the front and the back of the dress. That is sewing 101 that they could not even do! This whole process was absolutely terrible for all my bridesmaids. The alterations fees are not bad, but the end product is a disaster. So, pay a little more somewhere else and get a quality product and peace of mind. This place will require a lot of your time and add more stress to the process!! Seriously, I do not know how this place stays in business. If I could give them a 0 out of 5 in this review process, I really would! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.6/5.0
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses when chasing them up 14 weeks later was told by email they no longer do business with the wholesaler. Was a nightmare trying to get hold of someone and i thought Americans were great at customer care, they didn't care how they had treated me and spoke to me like rubbish. I was refunded money but i lost £20 in the exchange rate. would never recommend.....getting stuff cheaper is not always better!!!!!
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses Read more...
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses when chasing them up 14 weeks later was told by email they no longer do business with the wholesaler. Was a nightmare trying to get hold of someone and i thought Americans were great at customer care, they didn't care how they had treated me and spoke to me like rubbish. I was refunded money but i lost £20 in the exchange rate. would never recommend.....getting stuff cheaper is not always better!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.8/5.0
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The estimate was 4-8 weeks. By week 10 (September 20) I started calling them and emailing them. While the people myself and my friend spoke to were pleasant enough, there was only a very vague shipment date of 'mid September.'

I looked online at the reviews about late delivery dates (some people received their dresses 2 days before the wedding) as well as the Better Business Bureau and you can imagine the distress and pain I started feeling- go and look for yourself. Can someone tell me how this place is still in business?

I received an email from HOB blaming the manufacturer for late shipping and that the next estimated shipping date was LATE September. I am getting married on the 2 November and my bridesmaids need their dresses with plenty of time for alterations if needed. Hence me placing and paying extra for a rush order. I contacted Dessy Group and they confirmed that all their production orders are on time if not early. It may be a case of 'he said, she said' but I was not hedging my bets.

Even though HOB says there are no refunds you are protected by law through your credit card company for vendors that do not deliver on time. So I simply called Chase, explained the situation and they refunded me the charge. I now ordered off the rack dresses from Nordstroms that are probably more beautiful than the dresses originally ordered with HOB.

Please ladies, save yourself undue time and stress with this shop of horrors and go elsewhere. Your wedding is far too important to risk dresses not turning up on time or other careless mistakes made by incompetent staff that don't really give a damn about deadlines.
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The Read more...
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The estimate was 4-8 weeks. By week 10 (September 20) I started calling them and emailing them. While the people myself and my friend spoke to were pleasant enough, there was only a very vague shipment date of 'mid September.'

I looked online at the reviews about late delivery dates (some people received their dresses 2 days before the wedding) as well as the Better Business Bureau and you can imagine the distress and pain I started feeling- go and look for yourself. Can someone tell me how this place is still in business?

I received an email from HOB blaming the manufacturer for late shipping and that the next estimated shipping date was LATE September. I am getting married on the 2 November and my bridesmaids need their dresses with plenty of time for alterations if needed. Hence me placing and paying extra for a rush order. I contacted Dessy Group and they confirmed that all their production orders are on time if not early. It may be a case of 'he said, she said' but I was not hedging my bets.

Even though HOB says there are no refunds you are protected by law through your credit card company for vendors that do not deliver on time. So I simply called Chase, explained the situation and they refunded me the charge. I now ordered off the rack dresses from Nordstroms that are probably more beautiful than the dresses originally ordered with HOB.

Please ladies, save yourself undue time and stress with this shop of horrors and go elsewhere. Your wedding is far too important to risk dresses not turning up on time or other careless mistakes made by incompetent staff that don't really give a damn about deadlines. Read less
Services Used: Dress & Attire
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MN_Kate
Wedding:
7/24/2004
4.3/5.0
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for only $500.
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for Read more...
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for only $500. Read less
Services Used: Dress & Attire
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Erica
Wedding:
10/25/2003
5.0/5.0
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids dresses from there as well and they came with a free wrap too. They have every dress imaginable for a cheaper price. To make sure I liked my dress, I went to a local vendor and tried it on first before buying.
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids Read more...
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids dresses from there as well and they came with a free wrap too. They have every dress imaginable for a cheaper price. To make sure I liked my dress, I went to a local vendor and tried it on first before buying. Read less
Services Used: Dress & Attire
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Maria
Wedding:
8/26/2000
2.6/5.0
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I was there by myself to try on dresses before deciding and the saleswoman kept checking to see if I needed help with the dresses. I picked out my dress months before the wedding and was not concerned that it wouldn't be ready in time. The fittings and alterations took a while, though, so much that I was getting concerned that it was nearing "show time" and my dress was still not ready. I needed to contact them a few times to make sure the alterations would be complete in time and went in for my final fitting. Even though it needed more altering, I got nervous and decided to forego additional alterations, although they assured me it would be ready. It was but I noticed during my wedding day, that it still dragged on the floor quite a bit for me. If you use this vendor, push them to have all alteration done in plenty of time (get it in writing). I'm happy with my dress but I was a little nervous on my day and had to hold it up a few times in order not to trip and fall.
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I Read more...
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I was there by myself to try on dresses before deciding and the saleswoman kept checking to see if I needed help with the dresses. I picked out my dress months before the wedding and was not concerned that it wouldn't be ready in time. The fittings and alterations took a while, though, so much that I was getting concerned that it was nearing "show time" and my dress was still not ready. I needed to contact them a few times to make sure the alterations would be complete in time and went in for my final fitting. Even though it needed more altering, I got nervous and decided to forego additional alterations, although they assured me it would be ready. It was but I noticed during my wedding day, that it still dragged on the floor quite a bit for me. If you use this vendor, push them to have all alteration done in plenty of time (get it in writing). I'm happy with my dress but I was a little nervous on my day and had to hold it up a few times in order not to trip and fall. Read less
Services Used: Dress & Attire
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kristina
Wedding:
6/27/1998
3.6/5.0
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. However, the dress was gorgeous and inexspensive.
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. Read more...
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. However, the dress was gorgeous and inexspensive. Read less
Services Used: Dress & Attire
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