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House of Brides

Glen Ellyn , IL
CONTACT US
CONTACT US

LOCATION

Glen Ellyn, IL 60137 US (map)

PHONE

877-873-0665

WEBSITE

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Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils

REVIEWS

2.6
out of 5.0
2.7/5.0
2.4/5.0
2.5/5.0
3.1/5.0
2.6/5.0
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Margeaux
Wedding:
7/25/2015
4.6/5.0
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!!
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know Read more...
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!! Read less
Services Used: Dress & Attire
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Annemarie
Wedding:
5/24/2015
1.7/5.0
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress!
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I Read more...
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress! Read less
Services Used: Dress & Attire
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Private User
Wedding:
2/14/2015
4.8/5.0
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-)
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I Read more...
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-) Read less
Services Used: Dress & Attire, Unique Services
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Kellie
Wedding:
11/8/2014
1.0/5.0
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't get my wedding gown from them.
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't Read more...
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't get my wedding gown from them. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.9/5.0
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them.
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for Read more...
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them. Read less
Services Used: Dress & Attire
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ksenia
Wedding:
10/3/2014
1.4/5.0
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate.
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Read more...
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Loved my dress and the sale was great!
Loved my dress and the sale was great!
Loved my dress and the sale was great! Read less
Services Used: Dress & Attire
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Rossi/Galvez
Wedding:
9/6/2014
0.0/5.0
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the mail. I never received them. When I went for the tuxes because I could not wait any longer for the color swatch I found out from a different House of Brides that they messed up my color!!! Then they said it would be fixed and it would not be a problem. That isn't even the worst of it. I received a call and was told the dresses would be there the next day and that it was scheduled for delivery. That day came and went. Now we are 10 days away from the wedding date. They made it seem as if it was MONTHS away. Finally I called and they told me that they would be in Friday. Then Friday they said Monday, then Monday they said Friday. The manager Michelle NEVER returned my 5 voicemails. Everyone on the phone was unhelpful and stunned when I demanded a tracking number for the dresses. I received a "uhh uhh we will call you right back". Never receiving a call back. It seems everything there is scripted and rehearsed. They lie to their customer's and think that is ok? How do you conduct business like that? My fiance finally had to call to get answers because NO ONE would tell me the truth. After his call magically the dresses were ready 4 days later. Now here's the big kicker. One of my bridesmaids went to get fitted for the dress and it was way too small!!! The seamstress proceeded to tell her "thank goodness the dresses got done". She said "done?". Then proceeded to say they came in WEEKS ago and it was the wrong color so they had to fix the dresses!!! NO ONE EVER TOLD ME THAT. They just continue to lie and lie and lie and say they were shipped with NO answers. This place should not be in business AT ALL!!!! They are ALL crooks and liars that work there. Please do NOT go here ever. It was my worst nightmare. I never do reviews but I have never been through something like this with a business that was so terrible.
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the Read more...
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the mail. I never received them. When I went for the tuxes because I could not wait any longer for the color swatch I found out from a different House of Brides that they messed up my color!!! Then they said it would be fixed and it would not be a problem. That isn't even the worst of it. I received a call and was told the dresses would be there the next day and that it was scheduled for delivery. That day came and went. Now we are 10 days away from the wedding date. They made it seem as if it was MONTHS away. Finally I called and they told me that they would be in Friday. Then Friday they said Monday, then Monday they said Friday. The manager Michelle NEVER returned my 5 voicemails. Everyone on the phone was unhelpful and stunned when I demanded a tracking number for the dresses. I received a "uhh uhh we will call you right back". Never receiving a call back. It seems everything there is scripted and rehearsed. They lie to their customer's and think that is ok? How do you conduct business like that? My fiance finally had to call to get answers because NO ONE would tell me the truth. After his call magically the dresses were ready 4 days later. Now here's the big kicker. One of my bridesmaids went to get fitted for the dress and it was way too small!!! The seamstress proceeded to tell her "thank goodness the dresses got done". She said "done?". Then proceeded to say they came in WEEKS ago and it was the wrong color so they had to fix the dresses!!! NO ONE EVER TOLD ME THAT. They just continue to lie and lie and lie and say they were shipped with NO answers. This place should not be in business AT ALL!!!! They are ALL crooks and liars that work there. Please do NOT go here ever. It was my worst nightmare. I never do reviews but I have never been through something like this with a business that was so terrible. Read less
Services Used: Dress & Attire
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Briana
Wedding:
8/9/2014
0.0/5.0
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My girls ordered their bridesmaid dresses from House of Brides Online, and we had the WORST experience with them. They placed their orders 4 months prior to my wedding and only ONE of the dresses arrived in time! Another dress they were able to replace with a sample (which the girl then had to PAY to be altered, even though had she received the dress in the size she requested, it would have fit perfectly), and another girl's dress NEVER CAME AT ALL!

We (each of my bridesmaids, my husband, and I) all called and emailed House of Brides EVERY DAY for the month before my wedding, and we received the WORST customer service I have ever experienced in my life. Most emails went unanswered, phone calls were hung up on, vague answers were given "we have until the day before the wedding to get you the dress. If it's not there that day, then we'll refund your money, but not until then." "No, we can't tell you when your dress will come." "Should be in the next couple days or weeks" --*never* came.

I honestly can't even begin to say enough horrible things about this place. Just STAY AWAY unless you want your wedding RUINED!
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My Read more...
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My girls ordered their bridesmaid dresses from House of Brides Online, and we had the WORST experience with them. They placed their orders 4 months prior to my wedding and only ONE of the dresses arrived in time! Another dress they were able to replace with a sample (which the girl then had to PAY to be altered, even though had she received the dress in the size she requested, it would have fit perfectly), and another girl's dress NEVER CAME AT ALL!

We (each of my bridesmaids, my husband, and I) all called and emailed House of Brides EVERY DAY for the month before my wedding, and we received the WORST customer service I have ever experienced in my life. Most emails went unanswered, phone calls were hung up on, vague answers were given "we have until the day before the wedding to get you the dress. If it's not there that day, then we'll refund your money, but not until then." "No, we can't tell you when your dress will come." "Should be in the next couple days or weeks" --*never* came.

I honestly can't even begin to say enough horrible things about this place. Just STAY AWAY unless you want your wedding RUINED! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.6/5.0
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I purchased my wedding dress. There were so many issues it's hard to start. At first they were great with my purchase I knew the dress I wanted so they didn't really have to do much but gave me the sale price a day early which was great; however that was the start to a horrible experience. It took about a month to get my dress shipped from the distribution store and when it finally did come in they held it hostage because they loss a large payment I made a year before. After jumping through many hoops and giving them all the bank info & canceled check was able to get my dress. When I went to try it on the whole top beading was not done and I mean missing & this dress is completely beaded plus was 4 sizes to big due to not being measured correctly. Short version a new dress had to be rush made. Which would of been great if it hadn't gotten loss and sent to another state. My experience was horrible and the customer service the worse. Good luck getting a return call. The only saving grace this store has it there head alterations lady Tony she is amazing and does great work. If I hadn't saved around $1,000 I would have bought my dress at a smaller boutique.
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I Read more...
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I purchased my wedding dress. There were so many issues it's hard to start. At first they were great with my purchase I knew the dress I wanted so they didn't really have to do much but gave me the sale price a day early which was great; however that was the start to a horrible experience. It took about a month to get my dress shipped from the distribution store and when it finally did come in they held it hostage because they loss a large payment I made a year before. After jumping through many hoops and giving them all the bank info & canceled check was able to get my dress. When I went to try it on the whole top beading was not done and I mean missing & this dress is completely beaded plus was 4 sizes to big due to not being measured correctly. Short version a new dress had to be rush made. Which would of been great if it hadn't gotten loss and sent to another state. My experience was horrible and the customer service the worse. Good luck getting a return call. The only saving grace this store has it there head alterations lady Tony she is amazing and does great work. If I hadn't saved around $1,000 I would have bought my dress at a smaller boutique. Read less
Services Used: Dress & Attire

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