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House of Brides

Glen Ellyn , IL
CONTACT US
CONTACT US

LOCATION

Glen Ellyn, IL 60137 US (map)

PHONE

877-873-0665
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

2.7
out of 5.0
2.7/5.0
2.4/5.0
2.5/5.0
3.1/5.0
2.6/5.0
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Michelle
Wedding:
9/16/2017
5.0/5.0
I had such a great experience at House of Brides in Glen Ellyn. I came in from Rochester, NY five months before my wedding to shop with my family, and they were very accommodating of my distance and short time frame. Mary Ann was very helpful and encouraged me to try on beautiful dresses I wouldn't normally have picked. She made sure I found a dress I could take home that day, so I wouldn't have to stress about picking up the dress from a distance. In all, she was incredibly sweet and helpful!
I had such a great experience at House of Brides in Glen Ellyn. I came in from Rochester, NY five months before my wedding Read more...
I had such a great experience at House of Brides in Glen Ellyn. I came in from Rochester, NY five months before my wedding to shop with my family, and they were very accommodating of my distance and short time frame. Mary Ann was very helpful and encouraged me to try on beautiful dresses I wouldn't normally have picked. She made sure I found a dress I could take home that day, so I wouldn't have to stress about picking up the dress from a distance. In all, she was incredibly sweet and helpful! Read less
Services Used: Dress & Attire
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Linda
Wedding:
4/1/2017
1.0/5.0
Run! Dresses not on time. Do not buy at House of Brides. Ordered in early December, dresses due to me mid-March from designer Bill Levkoff. Despite multiple emails and phone calls to Gay, who was nice, all she can do is forward the message to her supervisor who is nonresponsive and has never called me back to answer whether they can overnight the dresses. The wedding is in 10 days, 4/1 and they still have not shipped the dresses. We wont have time to do alterations if they do ever ship. I had to buy back up dresses from Macy's and Tradesy. Designer did not answer my email at all btw.
Run! Dresses not on time. Do not buy at House of Brides. Ordered in early December, dresses due to me mid-March from Read more...
Run! Dresses not on time. Do not buy at House of Brides. Ordered in early December, dresses due to me mid-March from designer Bill Levkoff. Despite multiple emails and phone calls to Gay, who was nice, all she can do is forward the message to her supervisor who is nonresponsive and has never called me back to answer whether they can overnight the dresses. The wedding is in 10 days, 4/1 and they still have not shipped the dresses. We wont have time to do alterations if they do ever ship. I had to buy back up dresses from Macy's and Tradesy. Designer did not answer my email at all btw. Read less
Services Used: Dress & Attire
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Megan
Wedding:
12/18/2016
3.7/5.0
House of brides had a lovely collection. They just need get better at responding to calls and voice mails.
House of brides had a lovely collection. They just need get better at responding to calls and voice mails.
House of brides had a lovely collection. They just need get better at responding to calls and voice mails. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
10/1/2016
5.0/5.0
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren! Read less
Services Used: Dress & Attire
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Amela
Wedding:
7/24/2016
5.0/5.0
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured it would take me an impossibly long time to find the right dress. Boy was I wrong but it was all thanks to house of brides. I called in the morning and had no problem making an appointment later that day. I came in and my consultant asked me what I would like in my dress. When I showed her picture examples and explained, she told me to go look around and find some dresses I'd like to try on and she'll be right back with one that she immediately thought of that would be the perfect fit to what I'm looking for. She came back with the most stunning dress. I tried it on first and it was perfect. I fell in love with the dress and I chose that one. I did try on a few more after to make sure it wasn't just the excitement of putting on a dress and it definitely wasn't. I'm in love with my wedding dress and it was so perfect, and it was all thanks to the consultant at House of Brides. I probably would have never found the dress of my dreams if it wasn't for her.
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured Read more...
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured it would take me an impossibly long time to find the right dress. Boy was I wrong but it was all thanks to house of brides. I called in the morning and had no problem making an appointment later that day. I came in and my consultant asked me what I would like in my dress. When I showed her picture examples and explained, she told me to go look around and find some dresses I'd like to try on and she'll be right back with one that she immediately thought of that would be the perfect fit to what I'm looking for. She came back with the most stunning dress. I tried it on first and it was perfect. I fell in love with the dress and I chose that one. I did try on a few more after to make sure it wasn't just the excitement of putting on a dress and it definitely wasn't. I'm in love with my wedding dress and it was so perfect, and it was all thanks to the consultant at House of Brides. I probably would have never found the dress of my dreams if it wasn't for her. Read less
Services Used: Dress & Attire
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ashley
Wedding:
6/25/2016
5.0/5.0
The service was superb this collection was huge in the prices were very very competitive. I would tell all my friends to go to House of Brides in Glen Ellyn
The service was superb this collection was huge in the prices were very very competitive. I would tell all my friends to Read more...
The service was superb this collection was huge in the prices were very very competitive. I would tell all my friends to go to House of Brides in Glen Ellyn Read less
Services Used: Dress & Attire
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Abigail
Wedding:
12/11/2015
3.1/5.0
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And mine was even on clearance so I got a $2000 dress for $900!The BM dresses were a little pricey,but they were very intricate and elegant,and the girls can wear them again if they choose,so the cost of those wasn't the end of the world.However,we ordered the dresses in June,and did not get them until the 2nd week in Nov.,with only about 3 or so weeks left to get alterations done before the wedding!On top of that,I had some out of state girls who had to wait for the dresses even longer because I had to pick up the dresses from the local location and ship them out of state,delaying their alterations even further.I understand that it can take a while for them to come in,and we were told initially that they'd come in at the beginning of Nov.,but the frustrating part is that all of us were calling at the end of Oct. to find out when they'd be in exactly so we could get them picked up and get them altered,and no one could tell us a thing about it because the manager was out,and they'd leave a message for her to call back.Except that she doesn't return phone calls...I had the same issue with the alterations department when trying to make my first appointment to get my dress altered.Several voicemails went un-returned,and several calls where the employee said the manager would call the next day,were never returned either.I was very pleased with my dress,and the alterations,and price of the alterations that they did on my dress,but to not return a call from a pretty freaked out bride who doesn't know,and can't find out because no one at your store knows either,when her bridesmaids dresses are going to arrive,and its 4-5 weeks before the wedding...that's not good service,and added a whole lot of unnecessary stress on my plate!Overall,good prices,nice dresses,pretty decent sized selection,just hope you don't have many questions you need answered after the fact!
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And Read more...
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And mine was even on clearance so I got a $2000 dress for $900!The BM dresses were a little pricey,but they were very intricate and elegant,and the girls can wear them again if they choose,so the cost of those wasn't the end of the world.However,we ordered the dresses in June,and did not get them until the 2nd week in Nov.,with only about 3 or so weeks left to get alterations done before the wedding!On top of that,I had some out of state girls who had to wait for the dresses even longer because I had to pick up the dresses from the local location and ship them out of state,delaying their alterations even further.I understand that it can take a while for them to come in,and we were told initially that they'd come in at the beginning of Nov.,but the frustrating part is that all of us were calling at the end of Oct. to find out when they'd be in exactly so we could get them picked up and get them altered,and no one could tell us a thing about it because the manager was out,and they'd leave a message for her to call back.Except that she doesn't return phone calls...I had the same issue with the alterations department when trying to make my first appointment to get my dress altered.Several voicemails went un-returned,and several calls where the employee said the manager would call the next day,were never returned either.I was very pleased with my dress,and the alterations,and price of the alterations that they did on my dress,but to not return a call from a pretty freaked out bride who doesn't know,and can't find out because no one at your store knows either,when her bridesmaids dresses are going to arrive,and its 4-5 weeks before the wedding...that's not good service,and added a whole lot of unnecessary stress on my plate!Overall,good prices,nice dresses,pretty decent sized selection,just hope you don't have many questions you need answered after the fact! Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
10/10/2015
0.0/5.0
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had my bridesmaids order their dresses in February. My wedding wasn't until October but I wanted to order them early so things weren't being done last minute. But that exactly what ended up happening. The dresses didn't arrive until September and the sizes were all wrong. Girls had to have HOB reorder their dresses. There was no time an a few girls didn't have their dresses until 3 days before the wedding. There was no communication all throughout this whole situation. Many of the girls and myself made phone calls and left messages and our calls were never returned. When we did get through, staff didn't know how to answer our questions so they just hung up on us. No one ever had any answers. There were times I would call and ask for a manager and they would tell me there wasn't manager working that day. Some days no one would even answer the phone. Myself, family bridesmaids, and their family member were not happy at all. It was very stressful trying to work with House of Brides. I would stay far away from this place.
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had Read more...
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had my bridesmaids order their dresses in February. My wedding wasn't until October but I wanted to order them early so things weren't being done last minute. But that exactly what ended up happening. The dresses didn't arrive until September and the sizes were all wrong. Girls had to have HOB reorder their dresses. There was no time an a few girls didn't have their dresses until 3 days before the wedding. There was no communication all throughout this whole situation. Many of the girls and myself made phone calls and left messages and our calls were never returned. When we did get through, staff didn't know how to answer our questions so they just hung up on us. No one ever had any answers. There were times I would call and ask for a manager and they would tell me there wasn't manager working that day. Some days no one would even answer the phone. Myself, family bridesmaids, and their family member were not happy at all. It was very stressful trying to work with House of Brides. I would stay far away from this place. Read less
Services Used: Dress & Attire
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Jess
Wedding:
9/19/2015
0.1/5.0
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that offers really gorgeous dresses at a very reasonable (read: cheap/discounted) price. Please note: It is NOT WORTH IT.

You will have an amazing shopping experience, feel very flattered, and feel pressured to buy your dress that day or that weekend, because there is some big sale going on and you've already waited too long, so you'll have to put in a rush order, but they'll give you a discounted rush price if you order that week. Whatever. It's all a play to get you to buy a dress before you read the reviews.

If you do buy your dress from House of Hell, you will be told it will arrive about two months before your wedding. It won't. Without fail, no matter how many times you call, you will be told they can't check the status of your order, that the manager just left the office, is on vacation, etc.

If you have a knight in shining armor who likes to yell at incompetent people, you might be able to convince them to ship the dress a week earlier than they planned. In my case, they said I wasn't going to get my dress until September 12th - my wedding was the 19th. That is just one week before the date I would be walking down the aisle in the dress. They do this so they can scam you into overpaying for their expedited (read: sloppy) alterations.

The only way to get any answers is to have a man go in and demand them. The manager was, in my husband's words, "worse than a sleazy car salesman." She tried flattery and went so far as to stroke his arm while trying to get him to stop berating them for lying repeatedly about the ship date. The manager confided in my husband that the only way to get anything done in the wedding industry was to use male privilege because women were easy to brush off as being too emotional.

Awful. Awful. Awful. I cannot say it enough times. Do not believe anything they say. And DO NOT BUY YOUR DRESS FROM HOUSE OF BRIDES.
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that Read more...
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that offers really gorgeous dresses at a very reasonable (read: cheap/discounted) price. Please note: It is NOT WORTH IT.

You will have an amazing shopping experience, feel very flattered, and feel pressured to buy your dress that day or that weekend, because there is some big sale going on and you've already waited too long, so you'll have to put in a rush order, but they'll give you a discounted rush price if you order that week. Whatever. It's all a play to get you to buy a dress before you read the reviews.

If you do buy your dress from House of Hell, you will be told it will arrive about two months before your wedding. It won't. Without fail, no matter how many times you call, you will be told they can't check the status of your order, that the manager just left the office, is on vacation, etc.

If you have a knight in shining armor who likes to yell at incompetent people, you might be able to convince them to ship the dress a week earlier than they planned. In my case, they said I wasn't going to get my dress until September 12th - my wedding was the 19th. That is just one week before the date I would be walking down the aisle in the dress. They do this so they can scam you into overpaying for their expedited (read: sloppy) alterations.

The only way to get any answers is to have a man go in and demand them. The manager was, in my husband's words, "worse than a sleazy car salesman." She tried flattery and went so far as to stroke his arm while trying to get him to stop berating them for lying repeatedly about the ship date. The manager confided in my husband that the only way to get anything done in the wedding industry was to use male privilege because women were easy to brush off as being too emotional.

Awful. Awful. Awful. I cannot say it enough times. Do not believe anything they say. And DO NOT BUY YOUR DRESS FROM HOUSE OF BRIDES. Read less
Services Used: Dress & Attire
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jordan
Wedding:
9/12/2015
4.0/5.0
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic.
I had Toni for my alterations and she is a sweetheart.

There were a few things though (after months of watching say yes to the dress :)) that I had to bring up, when it should have been them, as they're the experts. For example... The bustle. There are sites you can go to to figure out how it should be done...but my mom and I had to be the ones to tell them how we wanted it done. And it broke during the night anyway. Why can't dress designers get their act together and create a way for the dress not to be suspended by two tiny threads around delicate buttons?!? ANYWAY...
And the length of the dress. She should have realized it was going to be too long. My walking 10 feet around the store was fine but she should have realized the crinoline wasn't going to be poofy all day and that it needed alterations for length.

The entire experience was great overall and I felt beautiful. A lot of people bash house of brides but I've had really good experiences there. They're worth a shot and their prices cannot be beat. Plus, it's a one stop shop with mother of bride gowns and tuxedos!
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic. Read more...
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic.
I had Toni for my alterations and she is a sweetheart.

There were a few things though (after months of watching say yes to the dress :)) that I had to bring up, when it should have been them, as they're the experts. For example... The bustle. There are sites you can go to to figure out how it should be done...but my mom and I had to be the ones to tell them how we wanted it done. And it broke during the night anyway. Why can't dress designers get their act together and create a way for the dress not to be suspended by two tiny threads around delicate buttons?!? ANYWAY...
And the length of the dress. She should have realized it was going to be too long. My walking 10 feet around the store was fine but she should have realized the crinoline wasn't going to be poofy all day and that it needed alterations for length.

The entire experience was great overall and I felt beautiful. A lot of people bash house of brides but I've had really good experiences there. They're worth a shot and their prices cannot be beat. Plus, it's a one stop shop with mother of bride gowns and tuxedos! Read less
Services Used: Dress & Attire

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Glen Ellyn, IL 60137 See On Map
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