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House of Brides

Glen Ellyn , IL
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CONTACT US

LOCATION

Glen Ellyn, IL 60137 US (map)

PHONE

877-873-0665

WEBSITE

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Dress & Attire

REVIEWS

2.7
out of 5.0
2.7/5.0
2.4/5.0
2.5/5.0
3.1/5.0
2.6/5.0
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FutureMrs.C
Wedding:
10/1/2016
5.0/5.0
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren! Read less
Services Used: Dress & Attire
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Margeaux
Wedding:
7/25/2015
4.6/5.0
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!!
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know Read more...
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!! Read less
Services Used: Dress & Attire
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Annemarie
Wedding:
5/24/2015
1.7/5.0
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress!
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I Read more...
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress! Read less
Services Used: Dress & Attire
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Sandra & Jordan
Wedding:
4/17/2015
4.2/5.0
Nancy was great to work with. My budget was on the low end, and she made sure not to give me dresses to try on that I would "fall in love with and then realize are out of my budget". She gave me honest opinions as to what styles flattered me more than others. When I found "the dress" and realized it was more than I really wanted to spend, she let me know there would be a huge sale in 3 weeks and that the dress would be about $200 cheaper.

The week of the sale, she called me to confirm our appointment and let me know the sale reduced the price of the dress even more. By now, I had done some online research and realized I can buy the dress online for an additional $300 less. During our appointment, I told her I appreciated all her work and that I wanted to give her the sale, but as a bride, any sort of savings adds up. She walked away to see what she can do. When she came back, she told me she would price match for me. I was thrilled!!!

The dress took longer than expected to arrive, but that is because the designer puts dresses in the queue according to wedding date, NOT date the order was received. I called HOB a couple times asking for an update, but they were not very responsive. I still had enough time to take it to my seamstress (I didn't use their alterations dept) to bustle and alter it.

Thanks, Nancy!
Nancy was great to work with. My budget was on the low end, and she made sure not to give me dresses to try on that I Read more...
Nancy was great to work with. My budget was on the low end, and she made sure not to give me dresses to try on that I would "fall in love with and then realize are out of my budget". She gave me honest opinions as to what styles flattered me more than others. When I found "the dress" and realized it was more than I really wanted to spend, she let me know there would be a huge sale in 3 weeks and that the dress would be about $200 cheaper.

The week of the sale, she called me to confirm our appointment and let me know the sale reduced the price of the dress even more. By now, I had done some online research and realized I can buy the dress online for an additional $300 less. During our appointment, I told her I appreciated all her work and that I wanted to give her the sale, but as a bride, any sort of savings adds up. She walked away to see what she can do. When she came back, she told me she would price match for me. I was thrilled!!!

The dress took longer than expected to arrive, but that is because the designer puts dresses in the queue according to wedding date, NOT date the order was received. I called HOB a couple times asking for an update, but they were not very responsive. I still had enough time to take it to my seamstress (I didn't use their alterations dept) to bustle and alter it.

Thanks, Nancy! Read less
Services Used: Dress & Attire
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Florayda
Wedding:
2/14/2015
4.8/5.0
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-)
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I Read more...
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-) Read less
Services Used: Dress & Attire, Unique Services
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Anonymous
Wedding:
Recently Married
5.0/5.0
After trying on many, many, many dresses... that I thought I liked the first time I went to try on, Nancy Zych pulled one on her own she thought I would look good in. At first I told her no, that it wasn't what I was looking for. She insisted I try it on. As soon as she got me in the dress I knew it was the one. It was everything I wanted, I just didn't know it. I felt amazing. Nancy Zych is amazing. If you go there request her- she knows what she is talking about and is so fun to work with. Alterations were AMAZING as well. Toni did a tremendous job. The dress I ended up buying was difficult to alter, because it had so many layers. I also, like lots of brides, was working out and loosing weight up until the week before my wedding. She made the dress fit SO perfectly. I couldn't imagine having dealt with anyone other than her or walking down the isle in any other dress.
After trying on many, many, many dresses... that I thought I liked the first time I went to try on, Nancy Zych pulled one Read more...
After trying on many, many, many dresses... that I thought I liked the first time I went to try on, Nancy Zych pulled one on her own she thought I would look good in. At first I told her no, that it wasn't what I was looking for. She insisted I try it on. As soon as she got me in the dress I knew it was the one. It was everything I wanted, I just didn't know it. I felt amazing. Nancy Zych is amazing. If you go there request her- she knows what she is talking about and is so fun to work with. Alterations were AMAZING as well. Toni did a tremendous job. The dress I ended up buying was difficult to alter, because it had so many layers. I also, like lots of brides, was working out and loosing weight up until the week before my wedding. She made the dress fit SO perfectly. I couldn't imagine having dealt with anyone other than her or walking down the isle in any other dress. Read less
Services Used: Dress & Attire
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Kellie
Wedding:
11/8/2014
1.0/5.0
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't get my wedding gown from them.
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't Read more...
House of Brides in Orland Park is AWFUL!!! I loved my bridesmaids dresses, but the service is horrid. I'm so glad I didn't get my wedding gown from them. Read less
Services Used: Dress & Attire
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Krystina
Wedding:
11/7/2014
0.0/5.0
This isn't enough space to express the anger I had with the store in Schaumburg and their useless "Managers" (Chris).

Engaged March 2014. Decided to get married October 3, 2014 and went into the store early April. Immediately told I will need to purchase a dress TODAY in order to get it. OK! Very pushy but I did like the woman that wound up helping me (Luba). Don't buy your sash here or let them pick it for you - you probably won't like it later. They insist a sash takes 6 months to make & no returns.

Fast forward to late August, they insist my dress will be in one month before the wedding. Ok - I'll call back sometime during the first week of Sept. There's shipping issues with the dress but the sash is there. Oh thanks! I can't count how many calls were made between the first and third week of Sept. by my Sister in law and I. We never received call backs from anyone. These people acted like they never spoke to us and gave us the run around the entire time. I wound up contacting the designer through Facebook(only way to contact). They said they would contact HOB & have them call me. NOTHING! Literally nothing worked until we had to storm in there demanding an answer. NO MANAGERS! Of course. Apparently that did something when I received a call a few days later that my dress was there! Less than 2 weeks before the wedding date they had down & the dress was huge! Lots of alterations done. Fortunately, I had changed my wedding date to Nov 7 and had the extra time.

GIVE THEM A DATE 3 MONTHS BEFORE YOUR ACTUAL DATE IF YOU ACTUALLY GO HERE! YOU MAY REGRET IT! Davids bridal was ready to help me find and alter a dress asap if I needed. They were also very helpful with all of my bridal party attire.

HOB NEEDS TO FINALLY GO BANKRUPT & SHUT DOWN! COMPLAINTS AFTER COMPLAINTS ON BBB & EVERY OTHER WEBSITE. I SHOULD HAVE READ & LISTENED! BEWARE! ANY BRIDE I COME IN CONTACT WITH WILL BE TOLD THE SAME THING. :)
This isn't enough space to express the anger I had with the store in Schaumburg and their useless "Managers" (Chris). Read more...
This isn't enough space to express the anger I had with the store in Schaumburg and their useless "Managers" (Chris).

Engaged March 2014. Decided to get married October 3, 2014 and went into the store early April. Immediately told I will need to purchase a dress TODAY in order to get it. OK! Very pushy but I did like the woman that wound up helping me (Luba). Don't buy your sash here or let them pick it for you - you probably won't like it later. They insist a sash takes 6 months to make & no returns.

Fast forward to late August, they insist my dress will be in one month before the wedding. Ok - I'll call back sometime during the first week of Sept. There's shipping issues with the dress but the sash is there. Oh thanks! I can't count how many calls were made between the first and third week of Sept. by my Sister in law and I. We never received call backs from anyone. These people acted like they never spoke to us and gave us the run around the entire time. I wound up contacting the designer through Facebook(only way to contact). They said they would contact HOB & have them call me. NOTHING! Literally nothing worked until we had to storm in there demanding an answer. NO MANAGERS! Of course. Apparently that did something when I received a call a few days later that my dress was there! Less than 2 weeks before the wedding date they had down & the dress was huge! Lots of alterations done. Fortunately, I had changed my wedding date to Nov 7 and had the extra time.

GIVE THEM A DATE 3 MONTHS BEFORE YOUR ACTUAL DATE IF YOU ACTUALLY GO HERE! YOU MAY REGRET IT! Davids bridal was ready to help me find and alter a dress asap if I needed. They were also very helpful with all of my bridal party attire.

HOB NEEDS TO FINALLY GO BANKRUPT & SHUT DOWN! COMPLAINTS AFTER COMPLAINTS ON BBB & EVERY OTHER WEBSITE. I SHOULD HAVE READ & LISTENED! BEWARE! ANY BRIDE I COME IN CONTACT WITH WILL BE TOLD THE SAME THING. :) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.9/5.0
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them.
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for Read more...
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them. Read less
Services Used: Dress & Attire
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ksenia
Wedding:
10/3/2014
1.4/5.0
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate.
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Read more...
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate. Read less
Services Used: Dress & Attire

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Glen Ellyn, IL 60137 See On Map
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