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House of Brides

Glen Ellyn , IL
CONTACT US
CONTACT US

LOCATION

Glen Ellyn, IL US 60137 (map)

PHONE

877-873-0665

WEBSITE

View website
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Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils

REVIEWS

2.6
out of 5.0
2.7/5.0
2.4/5.0
2.5/5.0
3.1/5.0
2.6/5.0
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Annemarie
Wedding:
5/24/2015
1.7/5.0
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress!
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I Read more...
I went here in May to try on wedding gowns. I made an appointment 2 weeks ahead of time and when I got there, they said I didn't have an appointment. It was very busy being prom season and all, but they still fit me in half an hour later. I told the consultant my budget and style that I wanted. Since this was my 3rd appointment trying on dresses (I went to david's bridal twice before) I knew what I wanted, just hadn't found the right one. I got into the fitting room and she had me strip down into my bra and panties. They didn't give me a corset or slip, or robe, so every time the consultant left to pull more dresses, I sat there basically naked. The store had very dim lighting, and pictures were not allowed! The consultant asked what I did for a living and I told her I work on a cancer unit and every time we went back to change dresses she told me about how all of her relatives had died of cancer! Not something I want to hear about on one of the happiest days of my life! She kept bringing me satin ballgown dresses when I specifically asked for lace mermaid/trumpets. Also they were all 1-2 thousand dollars above budget! I finally had enough after the 5th ballgown and told her that I wanted to try on trumpet/mermaids, and she acted as if she didn't know that that was what I wanted. All of the dresses were yellow and soooo dirty. The entire experience was awful. I ended up going back to David's Bridal and found my dream dress! Read less
Services Used: Dress & Attire
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Private User
Wedding:
2/14/2015
4.8/5.0
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-)
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I Read more...
I am originally from Illinois and now I currently live in Las Vegas. I went back to Illinois to buy my wedding dress. I chose House of Brides because of their selection. The lady who helped me throughout the selection process was really great. She is very knowledgeable and was able to provide me lots of options that best suits my figure. Thank you House of Brides...all I need is to wait for the dress to arrive :-) Read less
Services Used: Dress & Attire, Unique Services
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Anonymous
Wedding:
Recently Married
1.9/5.0
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them.
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for Read more...
I love my dress but they tried to charge a high price than the ticket. When I was paying for the dress they added $450 for alteration telling me it included everything I would need. Come to find it didn't include anything but the hem. So be careful when you buy from them. Read less
Services Used: Dress & Attire
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ksenia
Wedding:
10/3/2014
1.4/5.0
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate.
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Read more...
I ordered my dress over a year ago and was told the dress would be in 6-8 weeks before the date of my wedding. Fine. Understandable.
Ordered bridesmaid dresses from them about 7 months ago. Again, we were told dresses would be in 6-8 weeks. Great.

I am now EXACTLY 3 weeks before my wedding date and i am the only one who has her dress ( i literally got it less than a week ago) Numerous phone calls-about 3x a week- are answered by a rude receptionist who clearly hates her job and talking to people and has NO ANSWERS at all. I have tried to talk to the manager, Chris I believe her name is, a bunch of times. I leave messages with the front desk girl, nothing. Leave messages on her machine, nothing! Then I am told she went on a 3 week vacation (good for her) and she is the ONLY one in the WHOLE store who has access to the "records" that tell when the dress should be in!!
The dresses are still not in, and we have to still get them altered. My seamstress needs about 2-3 weeks to alter dresses so I made sure when I ordered the dresses that they would be in on time and was guaranteed that I had nothing to worry about. When I expressed the alteration concern to the front desk girl, after again being told that the manger is no longer at work ( I called at 4pm) she said you can always do alterations through us...NO THANK YOU!
First of all their alteration prices are ridiculous and at this rate i have no idea if they would even have my dress ready in time!
I am seriously regretting not listening to the other reviewers on here...I just really loved my dress and couldn't find it in any other places ( i called 6 other bridal salons). If you are having an issue with them I would recommend emailing the "upper management" as there is no corporate. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Loved my dress and the sale was great!
Loved my dress and the sale was great!
Loved my dress and the sale was great! Read less
Services Used: Dress & Attire
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Rossi/Galvez
Wedding:
9/6/2014
0.0/5.0
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the mail. I never received them. When I went for the tuxes because I could not wait any longer for the color swatch I found out from a different House of Brides that they messed up my color!!! Then they said it would be fixed and it would not be a problem. That isn't even the worst of it. I received a call and was told the dresses would be there the next day and that it was scheduled for delivery. That day came and went. Now we are 10 days away from the wedding date. They made it seem as if it was MONTHS away. Finally I called and they told me that they would be in Friday. Then Friday they said Monday, then Monday they said Friday. The manager Michelle NEVER returned my 5 voicemails. Everyone on the phone was unhelpful and stunned when I demanded a tracking number for the dresses. I received a "uhh uhh we will call you right back". Never receiving a call back. It seems everything there is scripted and rehearsed. They lie to their customer's and think that is ok? How do you conduct business like that? My fiance finally had to call to get answers because NO ONE would tell me the truth. After his call magically the dresses were ready 4 days later. Now here's the big kicker. One of my bridesmaids went to get fitted for the dress and it was way too small!!! The seamstress proceeded to tell her "thank goodness the dresses got done". She said "done?". Then proceeded to say they came in WEEKS ago and it was the wrong color so they had to fix the dresses!!! NO ONE EVER TOLD ME THAT. They just continue to lie and lie and lie and say they were shipped with NO answers. This place should not be in business AT ALL!!!! They are ALL crooks and liars that work there. Please do NOT go here ever. It was my worst nightmare. I never do reviews but I have never been through something like this with a business that was so terrible.
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the Read more...
Where do I begin....first I was promised to be sent swatches from Jennifer and was told many times they were sent in the mail. I never received them. When I went for the tuxes because I could not wait any longer for the color swatch I found out from a different House of Brides that they messed up my color!!! Then they said it would be fixed and it would not be a problem. That isn't even the worst of it. I received a call and was told the dresses would be there the next day and that it was scheduled for delivery. That day came and went. Now we are 10 days away from the wedding date. They made it seem as if it was MONTHS away. Finally I called and they told me that they would be in Friday. Then Friday they said Monday, then Monday they said Friday. The manager Michelle NEVER returned my 5 voicemails. Everyone on the phone was unhelpful and stunned when I demanded a tracking number for the dresses. I received a "uhh uhh we will call you right back". Never receiving a call back. It seems everything there is scripted and rehearsed. They lie to their customer's and think that is ok? How do you conduct business like that? My fiance finally had to call to get answers because NO ONE would tell me the truth. After his call magically the dresses were ready 4 days later. Now here's the big kicker. One of my bridesmaids went to get fitted for the dress and it was way too small!!! The seamstress proceeded to tell her "thank goodness the dresses got done". She said "done?". Then proceeded to say they came in WEEKS ago and it was the wrong color so they had to fix the dresses!!! NO ONE EVER TOLD ME THAT. They just continue to lie and lie and lie and say they were shipped with NO answers. This place should not be in business AT ALL!!!! They are ALL crooks and liars that work there. Please do NOT go here ever. It was my worst nightmare. I never do reviews but I have never been through something like this with a business that was so terrible. Read less
Services Used: Dress & Attire
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Briana
Wedding:
8/9/2014
0.0/5.0
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My girls ordered their bridesmaid dresses from House of Brides Online, and we had the WORST experience with them. They placed their orders 4 months prior to my wedding and only ONE of the dresses arrived in time! Another dress they were able to replace with a sample (which the girl then had to PAY to be altered, even though had she received the dress in the size she requested, it would have fit perfectly), and another girl's dress NEVER CAME AT ALL!

We (each of my bridesmaids, my husband, and I) all called and emailed House of Brides EVERY DAY for the month before my wedding, and we received the WORST customer service I have ever experienced in my life. Most emails went unanswered, phone calls were hung up on, vague answers were given "we have until the day before the wedding to get you the dress. If it's not there that day, then we'll refund your money, but not until then." "No, we can't tell you when your dress will come." "Should be in the next couple days or weeks" --*never* came.

I honestly can't even begin to say enough horrible things about this place. Just STAY AWAY unless you want your wedding RUINED!
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My Read more...
This review is for the ONLINE store House of Brides.

BEWARE OF BUYING DRESSES FROM THE HOUSE OF BRIDES!!! My girls ordered their bridesmaid dresses from House of Brides Online, and we had the WORST experience with them. They placed their orders 4 months prior to my wedding and only ONE of the dresses arrived in time! Another dress they were able to replace with a sample (which the girl then had to PAY to be altered, even though had she received the dress in the size she requested, it would have fit perfectly), and another girl's dress NEVER CAME AT ALL!

We (each of my bridesmaids, my husband, and I) all called and emailed House of Brides EVERY DAY for the month before my wedding, and we received the WORST customer service I have ever experienced in my life. Most emails went unanswered, phone calls were hung up on, vague answers were given "we have until the day before the wedding to get you the dress. If it's not there that day, then we'll refund your money, but not until then." "No, we can't tell you when your dress will come." "Should be in the next couple days or weeks" --*never* came.

I honestly can't even begin to say enough horrible things about this place. Just STAY AWAY unless you want your wedding RUINED! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.6/5.0
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I purchased my wedding dress. There were so many issues it's hard to start. At first they were great with my purchase I knew the dress I wanted so they didn't really have to do much but gave me the sale price a day early which was great; however that was the start to a horrible experience. It took about a month to get my dress shipped from the distribution store and when it finally did come in they held it hostage because they loss a large payment I made a year before. After jumping through many hoops and giving them all the bank info & canceled check was able to get my dress. When I went to try it on the whole top beading was not done and I mean missing & this dress is completely beaded plus was 4 sizes to big due to not being measured correctly. Short version a new dress had to be rush made. Which would of been great if it hadn't gotten loss and sent to another state. My experience was horrible and the customer service the worse. Good luck getting a return call. The only saving grace this store has it there head alterations lady Tony she is amazing and does great work. If I hadn't saved around $1,000 I would have bought my dress at a smaller boutique.
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I Read more...
I used two locations, Orland Park and Glen Elyn. This review is being directed towards the Glen Elyn store where I purchased my wedding dress. There were so many issues it's hard to start. At first they were great with my purchase I knew the dress I wanted so they didn't really have to do much but gave me the sale price a day early which was great; however that was the start to a horrible experience. It took about a month to get my dress shipped from the distribution store and when it finally did come in they held it hostage because they loss a large payment I made a year before. After jumping through many hoops and giving them all the bank info & canceled check was able to get my dress. When I went to try it on the whole top beading was not done and I mean missing & this dress is completely beaded plus was 4 sizes to big due to not being measured correctly. Short version a new dress had to be rush made. Which would of been great if it hadn't gotten loss and sent to another state. My experience was horrible and the customer service the worse. Good luck getting a return call. The only saving grace this store has it there head alterations lady Tony she is amazing and does great work. If I hadn't saved around $1,000 I would have bought my dress at a smaller boutique. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
I can understand a business making a promise it can't keep,after all many things are out of our control. But House of Brides in Glen Ellyn REPEATEDLY made promises they couldn't keep. We did finally get our bridesmaid dresses, but for many weeks we had many reasons to believe that we might not get them in time for the wedding.
BUYER BEWARE - You will be given a delivery date. When it has come and gone you will call and be given another delivery date. In response to your repeated inquiries as to the status of your dress/dresses, you will be told many, many things, including your order will be pulled and red flagged, they will put a rush on your dresses, the manager is not in today,the order dept is closed today, deliveries only come on Tuesdays, your delivery will be here at 4:00 this Friday, and on and on and on. When you decide that you are tired of not getting any satisfaction over the phone, you will visit the store and request to see some proof that your dresses are on order/have shipped, etc. You will be told that HOB does not have the capacity to print that information (?!?) the manager is not here today, and she won't be there tomorrow either, there is no way to contact the manager's boss, etc, etc.
When we finally got the dresses, the sash was actually navy, instead of black. And they were enormous! The women at the counter insisted the sash was indeed black, and that the designer uses European sizing (it's really scary to me when people lie so easily) I just grabbed the dresses and ran. Obviously we did not want to use HOB for alterations. One positive thing I will say about the store - Jennifer is wonderful. She helped us choose dresses.
I can understand a business making a promise it can't keep,after all many things are out of our control. But House of Read more...
I can understand a business making a promise it can't keep,after all many things are out of our control. But House of Brides in Glen Ellyn REPEATEDLY made promises they couldn't keep. We did finally get our bridesmaid dresses, but for many weeks we had many reasons to believe that we might not get them in time for the wedding.
BUYER BEWARE - You will be given a delivery date. When it has come and gone you will call and be given another delivery date. In response to your repeated inquiries as to the status of your dress/dresses, you will be told many, many things, including your order will be pulled and red flagged, they will put a rush on your dresses, the manager is not in today,the order dept is closed today, deliveries only come on Tuesdays, your delivery will be here at 4:00 this Friday, and on and on and on. When you decide that you are tired of not getting any satisfaction over the phone, you will visit the store and request to see some proof that your dresses are on order/have shipped, etc. You will be told that HOB does not have the capacity to print that information (?!?) the manager is not here today, and she won't be there tomorrow either, there is no way to contact the manager's boss, etc, etc.
When we finally got the dresses, the sash was actually navy, instead of black. And they were enormous! The women at the counter insisted the sash was indeed black, and that the designer uses European sizing (it's really scary to me when people lie so easily) I just grabbed the dresses and ran. Obviously we did not want to use HOB for alterations. One positive thing I will say about the store - Jennifer is wonderful. She helped us choose dresses. Read less
Services Used: Dress & Attire
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Stacy
Wedding:
8/2/2014
5.0/5.0
Obsessed with my dress! Nancy was great to work with!
Obsessed with my dress! Nancy was great to work with!
Obsessed with my dress! Nancy was great to work with! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it would arrive in time for my July wedding. My wedding is in a month and I have yet to receive my dress. It has been almost SEVEN months since I ordered it. They told me it would take 5-6 months, and actually put a June wedding date on my order form. That date has since passed.

The people who work there are nice, but they are clueless about what is going on with their dress orders. If I had known that I would be in this situation, I would have NEVER purchased a dress from House of Brides Chicago. My advice: Avoid this stress and DO NOT purchase a wedding gown from House of Brides Chicago!!!
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it Read more...
I am so disappointed with House of Brides.

When I purchased my wedding dress in November, they assured me that it would arrive in time for my July wedding. My wedding is in a month and I have yet to receive my dress. It has been almost SEVEN months since I ordered it. They told me it would take 5-6 months, and actually put a June wedding date on my order form. That date has since passed.

The people who work there are nice, but they are clueless about what is going on with their dress orders. If I had known that I would be in this situation, I would have NEVER purchased a dress from House of Brides Chicago. My advice: Avoid this stress and DO NOT purchase a wedding gown from House of Brides Chicago!!! Read less
Services Used: Dress & Attire
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Private User
Wedding:
7/12/2014
3.5/5.0
While this definitely wasn't a Kleinfeld's sort of experience, it was also pretty relaxed. I knew I would have a hard time making a decision and the lady helping me wasn't pushy, which wouldn't have been helpful. They were able to get my dress in time for my wedding even though I ordered in January, and they were flexible about adding sleeves and taking off embellishments.
While this definitely wasn't a Kleinfeld's sort of experience, it was also pretty relaxed. I knew I would have a hard time Read more...
While this definitely wasn't a Kleinfeld's sort of experience, it was also pretty relaxed. I knew I would have a hard time making a decision and the lady helping me wasn't pushy, which wouldn't have been helpful. They were able to get my dress in time for my wedding even though I ordered in January, and they were flexible about adding sleeves and taking off embellishments. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
DO NOT ORDER FROM THIS WEBSITE. This is a scam. You will lose out on money, dresses and add to your stress. A joke! I ordered 4 dresses (Alfred Angelo) from this website. They responded AFTER taking my money out, that they no longer carry the dress. That is all they said. No refund, no solution, no anything. According to them I have been refunded. According to me and my bank, I have not. You have to basically harass them to get any sort of 1 sentence answer back (4 emails before each reply. Do not even try phoning as you can't get in touch with customer service) Spend the extra money else where.
DO NOT ORDER FROM THIS WEBSITE. This is a scam. You will lose out on money, dresses and add to your stress. A joke! I Read more...
DO NOT ORDER FROM THIS WEBSITE. This is a scam. You will lose out on money, dresses and add to your stress. A joke! I ordered 4 dresses (Alfred Angelo) from this website. They responded AFTER taking my money out, that they no longer carry the dress. That is all they said. No refund, no solution, no anything. According to them I have been refunded. According to me and my bank, I have not. You have to basically harass them to get any sort of 1 sentence answer back (4 emails before each reply. Do not even try phoning as you can't get in touch with customer service) Spend the extra money else where. Read less
Services Used: Dress & Attire
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brittany
Wedding:
7/5/2014
5.0/5.0
Jennifer was my consultant and she was absolutely amazing. She gave me the experience every bride deserved to have.
Jennifer was my consultant and she was absolutely amazing. She gave me the experience every bride deserved to have.
Jennifer was my consultant and she was absolutely amazing. She gave me the experience every bride deserved to have. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
Do not go here for dresses. This place was one of the most stressful parts of my wedding. They are horrible here. I got my wedding dress here and paid full price and received a used/sample dress, they denied this being true, yet the dress had marks, safety pins and my tailor confirmed this was not new and the dress was huge on me. If that isn't bad enough. ... my bridemaids dresses were from here, all came in 4 sizes too big even though all girls were measured in store. The manager claimed all my girls must have lost weight when I called to complain and told me I have no proof that these fields all didn't loose 4 sizes in 5 months. I told her thathat was unrealistic and that I was hoping she could do something because we didn't want to get the BBB involved and she said go ahead and file. ... Huge scam, save yourself time, stress and rude people who don't run a legit business. Don't go here.
Do not go here for dresses. This place was one of the most stressful parts of my wedding. They are horrible here. I got my Read more...
Do not go here for dresses. This place was one of the most stressful parts of my wedding. They are horrible here. I got my wedding dress here and paid full price and received a used/sample dress, they denied this being true, yet the dress had marks, safety pins and my tailor confirmed this was not new and the dress was huge on me. If that isn't bad enough. ... my bridemaids dresses were from here, all came in 4 sizes too big even though all girls were measured in store. The manager claimed all my girls must have lost weight when I called to complain and told me I have no proof that these fields all didn't loose 4 sizes in 5 months. I told her thathat was unrealistic and that I was hoping she could do something because we didn't want to get the BBB involved and she said go ahead and file. ... Huge scam, save yourself time, stress and rude people who don't run a legit business. Don't go here. Read less
Services Used: Unique Services
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Private User
Wedding:
6/8/2014
4.2/5.0
I had Charlotte as my consultant who was great. She helped me make my decision and choose a dress. I did hear horrible things about this shop so I told them my wedding date was 2 months earlier than it really was. This worked out great because my dress came in just a couple days before the false date.
I had Charlotte as my consultant who was great. She helped me make my decision and choose a dress. I did hear horrible Read more...
I had Charlotte as my consultant who was great. She helped me make my decision and choose a dress. I did hear horrible things about this shop so I told them my wedding date was 2 months earlier than it really was. This worked out great because my dress came in just a couple days before the false date. Read less
Services Used: Unique Services
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Brittney
Wedding:
6/7/2014
1.2/5.0
I took my bridesmaids to pick out their dresses and things were chaotic. Too many girls and not enough staff if you go on the weekends. We were able to find dresses but they only had one size to try on so if you weren't a size 6 you couldn't try it on. A few of us could fit into the 6 but they measured the girls and sized them all 2+ sizes bigger. I was told to be sure to order no later than November (for a June wedding) and we are now in late April and no dresses. I was told they would be in the first week of April so I called and I had to call several times for someone to actually call me back. She said they were not in but should be by mid April. I called again 2weeks later and called 6 times and left 5 messages for NO ONE to return my call. The receptionist finally went and asked her to look it up...no dresses but they should be in next week! It's now next week and I have yet to get a call.

Beware if you order from them. Customer service is not a priority for anyone that works there. I will say that Linda was very nice when we were trying on and ordering but that's the only person so far that was helpful. 46 days until my wedding which is a destination wedding so dresses need to be ready 1week early and nothing after ordering in November! No one returns calls or makes you a priority. Beware!
I took my bridesmaids to pick out their dresses and things were chaotic. Too many girls and not enough staff if you go on Read more...
I took my bridesmaids to pick out their dresses and things were chaotic. Too many girls and not enough staff if you go on the weekends. We were able to find dresses but they only had one size to try on so if you weren't a size 6 you couldn't try it on. A few of us could fit into the 6 but they measured the girls and sized them all 2+ sizes bigger. I was told to be sure to order no later than November (for a June wedding) and we are now in late April and no dresses. I was told they would be in the first week of April so I called and I had to call several times for someone to actually call me back. She said they were not in but should be by mid April. I called again 2weeks later and called 6 times and left 5 messages for NO ONE to return my call. The receptionist finally went and asked her to look it up...no dresses but they should be in next week! It's now next week and I have yet to get a call.

Beware if you order from them. Customer service is not a priority for anyone that works there. I will say that Linda was very nice when we were trying on and ordering but that's the only person so far that was helpful. 46 days until my wedding which is a destination wedding so dresses need to be ready 1week early and nothing after ordering in November! No one returns calls or makes you a priority. Beware! Read less
Services Used: Dress & Attire
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Angela
Wedding:
6/6/2014
0.0/5.0
In one word: RUN!!! Unfortunately my entire experience at House of Brides has been true to the many negative reviews I had read online. I purchased my wedding dress and my bridesmaids dresses from HOB.

Here are the many issues I ran into working with House of Brides:

1. Poor communication - No one is there to answer your questions or field your concerns. Michelle, the manager at the Glen Ellyn location, is never available when you try to reach her. The receptionists seem to have no idea where she is or when she'll show up at work. Worse yet, there seems to be no one above her (corporate, etc) to contact. I searched online and eventually came up with an email address for the Glen Ellyn location and corporate, and once I began emailing them daily, I finally heard from Michelle. Of course, she also had no information for me about either my wedding dress or bridesmaids, but assured me she would follow up later that week. Problem is, she never followed up (3 separate times). I was always the one calling about my dresses and following up. It's pretty embarassing when even the receptionist says, "Wow, your dress(es) should have been in by now."

2. Horrible service - I purchased my wedding dress in August, and was unable to track it down for months. It finally showed up in February. How is there no tracking for this type of service? How is no one held accountable? We purchased the bridesmaids dresses in December, and were also unable to track those down for months. They finally arrived at the end of May.

House of Brides is proud of the fact that they have been in business for so many years, but how can they be proud of the poor service they have been providing for all these years?
In one word: RUN!!! Unfortunately my entire experience at House of Brides has been true to the many negative reviews I had Read more...
In one word: RUN!!! Unfortunately my entire experience at House of Brides has been true to the many negative reviews I had read online. I purchased my wedding dress and my bridesmaids dresses from HOB.

Here are the many issues I ran into working with House of Brides:

1. Poor communication - No one is there to answer your questions or field your concerns. Michelle, the manager at the Glen Ellyn location, is never available when you try to reach her. The receptionists seem to have no idea where she is or when she'll show up at work. Worse yet, there seems to be no one above her (corporate, etc) to contact. I searched online and eventually came up with an email address for the Glen Ellyn location and corporate, and once I began emailing them daily, I finally heard from Michelle. Of course, she also had no information for me about either my wedding dress or bridesmaids, but assured me she would follow up later that week. Problem is, she never followed up (3 separate times). I was always the one calling about my dresses and following up. It's pretty embarassing when even the receptionist says, "Wow, your dress(es) should have been in by now."

2. Horrible service - I purchased my wedding dress in August, and was unable to track it down for months. It finally showed up in February. How is there no tracking for this type of service? How is no one held accountable? We purchased the bridesmaids dresses in December, and were also unable to track those down for months. They finally arrived at the end of May.

House of Brides is proud of the fact that they have been in business for so many years, but how can they be proud of the poor service they have been providing for all these years? Read less
Services Used: Dress & Attire
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Amanda
Wedding:
5/31/2014
2.4/5.0
I paid extra to have additional length added to my dress and when I received the dress it was still too short. I don't think the person that measured me knew what she was doing. At that time she told me that if I needed additional alterations $300 is the max they charged... which I ended up paying more. No one even acknowledged that the extra length I was charged $150 for wasn't correct. We also shopped for bridesmaid dresses there and was told we could get a discount since I bought my dress there. The bridesmaid dresses we found in the store were about $80 more than on the House of Brides website but they refused to match their own price... so we ordered them online!
I paid extra to have additional length added to my dress and when I received the dress it was still too short. I don't Read more...
I paid extra to have additional length added to my dress and when I received the dress it was still too short. I don't think the person that measured me knew what she was doing. At that time she told me that if I needed additional alterations $300 is the max they charged... which I ended up paying more. No one even acknowledged that the extra length I was charged $150 for wasn't correct. We also shopped for bridesmaid dresses there and was told we could get a discount since I bought my dress there. The bridesmaid dresses we found in the store were about $80 more than on the House of Brides website but they refused to match their own price... so we ordered them online! Read less
Services Used: Dress & Attire
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Private User
Wedding:
5/25/2014
0.4/5.0
House of brides does not deserve to be in business at all. They have the absolute worst customer service, all the ladies there are rude and they have no regards for your time. After lying to me 4 times about my bridesmaids dresses, the dresses came in a week before my wedding! We ordered them 5 months before and was promised it would be there 4 weeks before. There were no apologies, no compensation not even an offer to pay for me to overnight the dresses to my bridesmaids who were all out of town. We ended up having to find an emergency alteration location to get the dresses done in time for the wedding. Terrible!
House of brides does not deserve to be in business at all. They have the absolute worst customer service, all the ladies Read more...
House of brides does not deserve to be in business at all. They have the absolute worst customer service, all the ladies there are rude and they have no regards for your time. After lying to me 4 times about my bridesmaids dresses, the dresses came in a week before my wedding! We ordered them 5 months before and was promised it would be there 4 weeks before. There were no apologies, no compensation not even an offer to pay for me to overnight the dresses to my bridesmaids who were all out of town. We ended up having to find an emergency alteration location to get the dresses done in time for the wedding. Terrible! Read less
Services Used: Unique Services
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Rachel
Wedding:
5/24/2014
1.0/5.0
This is the only bad review I've ever written, but I would avoid this store at all costs. I never planned to shop for the my wedding dress here. However, when I wasn't finding what I was looking for, we decided to check it out. I will say, the style selection is unmatched. I found a dress I loved, so I hate to report so negatively. Buying your dress here, though, ensures you are forfeiting all customer service. Every time I went into the store I saw at least 1 other bride arguing and fighting to get her dress in time for her wedding! I saw an earlier date to make sure I'd get mine, and good thing I did, because they sent the dress by not the veil. Also, they try to get you to pay $350 min for alterations. I took mine elsewhere and got the bustle, inserted cups, and shortened straps for $45. Not to mention no one who worked there ever knew anything, and were rude on top of it.

Lots of selection, but painful people.
This is the only bad review I've ever written, but I would avoid this store at all costs. I never planned to shop for the Read more...
This is the only bad review I've ever written, but I would avoid this store at all costs. I never planned to shop for the my wedding dress here. However, when I wasn't finding what I was looking for, we decided to check it out. I will say, the style selection is unmatched. I found a dress I loved, so I hate to report so negatively. Buying your dress here, though, ensures you are forfeiting all customer service. Every time I went into the store I saw at least 1 other bride arguing and fighting to get her dress in time for her wedding! I saw an earlier date to make sure I'd get mine, and good thing I did, because they sent the dress by not the veil. Also, they try to get you to pay $350 min for alterations. I took mine elsewhere and got the bustle, inserted cups, and shortened straps for $45. Not to mention no one who worked there ever knew anything, and were rude on top of it.

Lots of selection, but painful people. Read less
Services Used: Dress & Attire
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Brittany
Wedding:
2/15/2014
0.0/5.0
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks to find out where 3 out of 4 of the bridesmaids dresses I ordered are.

Nobody calls me back, no body gives a damn about my call. Then they have the audacity to say they "offer the best customer service."

I just want to know if the other dresses have even been made. I would maybe give them a star or two if somebody would tell me a simple "yes your dresses will arrive" or "no they aren't going to make it."

Nobody will give me the luxury to know if I should buy other dresses.

I have never been angrier with a company. I feel so stupid for not doing my homework.
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks Read more...
This company is the worst company I have ever dealt with. Ever.

I have been calling them everyday for two weeks to find out where 3 out of 4 of the bridesmaids dresses I ordered are.

Nobody calls me back, no body gives a damn about my call. Then they have the audacity to say they "offer the best customer service."

I just want to know if the other dresses have even been made. I would maybe give them a star or two if somebody would tell me a simple "yes your dresses will arrive" or "no they aren't going to make it."

Nobody will give me the luxury to know if I should buy other dresses.

I have never been angrier with a company. I feel so stupid for not doing my homework. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.2/5.0
House of Brides has a great selection of dresses. My bridal party and I ordered my dress as well as their dresses. The biggest problem however was timeliness. When we called to get an update on approximate arrival dates, each of us received a different date. My gown did not arrive until a week before my wedding and still needed to be altered. All was well in the end but the time crunch was a little stressful!
House of Brides has a great selection of dresses. My bridal party and I ordered my dress as well as their dresses. The Read more...
House of Brides has a great selection of dresses. My bridal party and I ordered my dress as well as their dresses. The biggest problem however was timeliness. When we called to get an update on approximate arrival dates, each of us received a different date. My gown did not arrive until a week before my wedding and still needed to be altered. All was well in the end but the time crunch was a little stressful! Read less
Services Used: Dress & Attire
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Nicole
Wedding:
12/13/2013
0.9/5.0
My experience her was outstanding up until I went to go and pick up my dress. I had gone to try it on and make sure it was my dress. I asked the lady about my veil and she said she was going to go get it out of the back. She came back and said they did not have my veil. I was told that my veil was damaged and they would rush order me one this was the beginning of october 2013. I was getting married December 13, 2013. I had called the store back on Halloween to go and pick up my veil because it was suppose to be in the end of October. They did not have any record of my veil being reordered. I called back that Friday to go and pick up my dress and the manager was extremely rude and told me I could not pick up my dress until I paid of my veil I was not paying for a veil that they had no record of being ordered. I went into the store and went straight to the service counter and walked out with my dress but no veil. I do not recommend anyone to shop here for a dress. My dress was ordered extremely big and I was not happy with them at all.
My experience her was outstanding up until I went to go and pick up my dress. I had gone to try it on and make sure it was Read more...
My experience her was outstanding up until I went to go and pick up my dress. I had gone to try it on and make sure it was my dress. I asked the lady about my veil and she said she was going to go get it out of the back. She came back and said they did not have my veil. I was told that my veil was damaged and they would rush order me one this was the beginning of october 2013. I was getting married December 13, 2013. I had called the store back on Halloween to go and pick up my veil because it was suppose to be in the end of October. They did not have any record of my veil being reordered. I called back that Friday to go and pick up my dress and the manager was extremely rude and told me I could not pick up my dress until I paid of my veil I was not paying for a veil that they had no record of being ordered. I went into the store and went straight to the service counter and walked out with my dress but no veil. I do not recommend anyone to shop here for a dress. My dress was ordered extremely big and I was not happy with them at all. Read less
Services Used: Dress & Attire
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The Firefighter's Fiance
Wedding:
12/8/2013
0.0/5.0
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my research. They lost my MOH's order but did take her money! The dresses are still not here and my wedding is in 3 months even those these dresses were ordered 5 months ago. Customer service is horrible and never have answers that I am looking for, when I finally received 2 other numbers, no one ever answers. I made a HUGE mistake in ordering from this website. BEWARE.
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my Read more...
Absolutely horrible. I did NOT do my homework and ordered my bridesmaid dresses from this website before doing my research. They lost my MOH's order but did take her money! The dresses are still not here and my wedding is in 3 months even those these dresses were ordered 5 months ago. Customer service is horrible and never have answers that I am looking for, when I finally received 2 other numbers, no one ever answers. I made a HUGE mistake in ordering from this website. BEWARE. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
11/30/2013
3.3/5.0
They were very nice and helpful when I was there. The only down side is that they do not provide undergarments like most other places do. When I asked is they had a slip for me to try on with my mermaid style dress, it took them a half hour to find one.
They were very nice and helpful when I was there. The only down side is that they do not provide undergarments like most Read more...
They were very nice and helpful when I was there. The only down side is that they do not provide undergarments like most other places do. When I asked is they had a slip for me to try on with my mermaid style dress, it took them a half hour to find one. Read less
Services Used: Dress & Attire
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Kate
Wedding:
11/22/2013
4.2/5.0
We were very pleased with the service we received at House of Brides. We had read a lot of negative reviews about this establishment, and were not sure how we would be treated. My daughter found her "perfect dress" right away, but needed to shop around to make sure that was the one. Each time we entered House of Brides, we were treated with respect and courtesy. By the time we went back for the final fittings, we felt like old friends with many of the employees. The woman who did the alterations was especially wonderful. The only negative was that the dress took a lot longer to come in than we were comfortable with, there were a couple of frantic phone calls when they couldn't find the dress, and the alterations had to be rushed. Other than that, it was a very good experience.
We were very pleased with the service we received at House of Brides. We had read a lot of negative reviews about this Read more...
We were very pleased with the service we received at House of Brides. We had read a lot of negative reviews about this establishment, and were not sure how we would be treated. My daughter found her "perfect dress" right away, but needed to shop around to make sure that was the one. Each time we entered House of Brides, we were treated with respect and courtesy. By the time we went back for the final fittings, we felt like old friends with many of the employees. The woman who did the alterations was especially wonderful. The only negative was that the dress took a lot longer to come in than we were comfortable with, there were a couple of frantic phone calls when they couldn't find the dress, and the alterations had to be rushed. Other than that, it was a very good experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.0/5.0
Everyone was helpful and friendly up until I handed them my credit card. (They charge a % fee to use a card, so if you have cash, use it... so sketchy though) I ordered my dress 9 1/2 months ahead of time, but due to a venue mishap we had to move our wedding date up 2 weeks. I let HoB know 6 months ahead of time, immediately after I found out. I was assured my dress would still be on time and alterations would be a breeze. In August I started getting worried with only 2 1/2 months to go, so I started inquiring about my dress. I called at least once a week for 5 weeks until someone finally called me back to let me know that they had no idea when my dress would be shipped, but I would definitely get it on time. With 1 month to go and no word, I started calling them relentlessly, and much to their surprise my wedding date was 2 weeks ahead of what was in their system... THEY DIDN'T UPDATE THE DATE! After countless hours on the phone, reporting them to Better Business Bureau, and contacting corporate (They don't really get back to you either, I was just relentless, so they had no choice) miraculously my dress arrived 2 days later, with just 2 weeks until my wedding date. I ended up having no choice but to use them for alterations because no one else would touch my dress with such little time until the date, I was also quoted $100 less by 3 tailors, but again I had no choice, so I sucked it up and paid $200 for them to put a couple stitches in the bust and screw up the neckline, to where I had to take to someone else anyway for them to remove some fabric for another $20. I was treated relatively friendly after reaching out them when picking up the dress, but as soon as I left I could see them talking badly about me and starring at my car waiting for me to leave. It was such an uncomfortable stressful experience going here. I wish I would have done more research before going here.
Everyone was helpful and friendly up until I handed them my credit card. (They charge a % fee to use a card, so if you Read more...
Everyone was helpful and friendly up until I handed them my credit card. (They charge a % fee to use a card, so if you have cash, use it... so sketchy though) I ordered my dress 9 1/2 months ahead of time, but due to a venue mishap we had to move our wedding date up 2 weeks. I let HoB know 6 months ahead of time, immediately after I found out. I was assured my dress would still be on time and alterations would be a breeze. In August I started getting worried with only 2 1/2 months to go, so I started inquiring about my dress. I called at least once a week for 5 weeks until someone finally called me back to let me know that they had no idea when my dress would be shipped, but I would definitely get it on time. With 1 month to go and no word, I started calling them relentlessly, and much to their surprise my wedding date was 2 weeks ahead of what was in their system... THEY DIDN'T UPDATE THE DATE! After countless hours on the phone, reporting them to Better Business Bureau, and contacting corporate (They don't really get back to you either, I was just relentless, so they had no choice) miraculously my dress arrived 2 days later, with just 2 weeks until my wedding date. I ended up having no choice but to use them for alterations because no one else would touch my dress with such little time until the date, I was also quoted $100 less by 3 tailors, but again I had no choice, so I sucked it up and paid $200 for them to put a couple stitches in the bust and screw up the neckline, to where I had to take to someone else anyway for them to remove some fabric for another $20. I was treated relatively friendly after reaching out them when picking up the dress, but as soon as I left I could see them talking badly about me and starring at my car waiting for me to leave. It was such an uncomfortable stressful experience going here. I wish I would have done more research before going here. Read less
Services Used: Dress & Attire
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Brianna
Wedding:
10/20/2013
3.8/5.0
Dress was beautiful and reasonably priced and my seamstress did a lovely job!
Dress was beautiful and reasonably priced and my seamstress did a lovely job!
Dress was beautiful and reasonably priced and my seamstress did a lovely job! Read less
Services Used: Unique Services
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Anonymous
Wedding:
1+ year ago
0.0/5.0
DO NOT STEP FOOT IN THIS PLACE!!! What a disaster from day one...I told this place my wedding date was one month earlier than it really was and if that was my real date I wouldn't have had my full ensemble in time. Everything about this place is a headache and a hassle. Everything a stressed bride doesn't need. They messed up my veil order and tried to get me to leave with it. Yeah right! Then they told me I had to come back to speak with my consultant because only she could verify the information. After coming back, AGAIN, it was re-ordered and rushed, which still came in two weeks after they said it would! When I tried to call and follow up they direct you straight to a recording saying they would get back to you in 48 hours...and then didn't! And the woman running the alterations department is probably the rudest person I have ever met. She got my time wrong and had the nerve to yell at me for it. When she realized she was at fault, I didn't even get an apology. THIS PLACE WAS MY WORST NIGHTMARE - don't let it be yours too.
DO NOT STEP FOOT IN THIS PLACE!!! What a disaster from day one...I told this place my wedding date was one month earlier Read more...
DO NOT STEP FOOT IN THIS PLACE!!! What a disaster from day one...I told this place my wedding date was one month earlier than it really was and if that was my real date I wouldn't have had my full ensemble in time. Everything about this place is a headache and a hassle. Everything a stressed bride doesn't need. They messed up my veil order and tried to get me to leave with it. Yeah right! Then they told me I had to come back to speak with my consultant because only she could verify the information. After coming back, AGAIN, it was re-ordered and rushed, which still came in two weeks after they said it would! When I tried to call and follow up they direct you straight to a recording saying they would get back to you in 48 hours...and then didn't! And the woman running the alterations department is probably the rudest person I have ever met. She got my time wrong and had the nerve to yell at me for it. When she realized she was at fault, I didn't even get an apology. THIS PLACE WAS MY WORST NIGHTMARE - don't let it be yours too. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.1/5.0
Manager is never available, avoids phone calls. Dress still not in, wedding 26 days away. We ordered dress back in February! Had to trick manager into answering the phone to speak with her. Still no guarantee dress will be in.....they will however make sure they get a dress to suffice, albeit, I am a size 14....not too many to choose from!!!!!
Rude receptionist, not very good at lying ("oh, she just stepped out again") blah blah blah.....Don't go there.
Manager is never available, avoids phone calls. Dress still not in, wedding 26 days away. We ordered dress back in Read more...
Manager is never available, avoids phone calls. Dress still not in, wedding 26 days away. We ordered dress back in February! Had to trick manager into answering the phone to speak with her. Still no guarantee dress will be in.....they will however make sure they get a dress to suffice, albeit, I am a size 14....not too many to choose from!!!!!
Rude receptionist, not very good at lying ("oh, she just stepped out again") blah blah blah.....Don't go there. Read less
Services Used: Dress & Attire
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Melissa
Wedding:
10/5/2013
1.1/5.0
I was very disappointed to have found the dress I loved at this store. They were rude from the get go and my maid of honor and I pretty much ran our own appointment with very little help. They were very rude and not helpful at all.

When I ordered my dress, the woman helping me suggested we order it for one month before my actual wedding date to be sure it came in on time. Thank goodness we did that, as my dress arrived on my fake wedding day. When I had called to check on it's status, I was told they had no way of knowing when the dress would actually be in.

I ordered a veil in May (dress in February) for my 10/5 wedding dated. When my dress arrived on 9/5, the woman was very rude and made scheduling an appointment to try on the dress very difficult. My veil had also not yet arrived and I was told, again, that they had no way of knowing when it would arrive. Hopefully it will be here by my wedding date, though I have little faith in this company at this point.

I went to try on my dress and get alterations started and was told they only take cash/debit cards for alterations (which must be paid for ahead of time). That would have been a great thing for the very rude woman who arranged the appointment to have told me ahead of time.

I'll just be glad when this is over and HOPEFULLY I'll be walking down the aisle with a veil. They truly are terrible in all forms of customer service.
I was very disappointed to have found the dress I loved at this store. They were rude from the get go and my maid of honor Read more...
I was very disappointed to have found the dress I loved at this store. They were rude from the get go and my maid of honor and I pretty much ran our own appointment with very little help. They were very rude and not helpful at all.

When I ordered my dress, the woman helping me suggested we order it for one month before my actual wedding date to be sure it came in on time. Thank goodness we did that, as my dress arrived on my fake wedding day. When I had called to check on it's status, I was told they had no way of knowing when the dress would actually be in.

I ordered a veil in May (dress in February) for my 10/5 wedding dated. When my dress arrived on 9/5, the woman was very rude and made scheduling an appointment to try on the dress very difficult. My veil had also not yet arrived and I was told, again, that they had no way of knowing when it would arrive. Hopefully it will be here by my wedding date, though I have little faith in this company at this point.

I went to try on my dress and get alterations started and was told they only take cash/debit cards for alterations (which must be paid for ahead of time). That would have been a great thing for the very rude woman who arranged the appointment to have told me ahead of time.

I'll just be glad when this is over and HOPEFULLY I'll be walking down the aisle with a veil. They truly are terrible in all forms of customer service. Read less
Services Used: Dress & Attire
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Heather
Wedding:
10/5/2013
0.5/5.0
This should be 0/5 stars. Randomly, we stumbled into this store to find bridesmaids dresses. We placed the dress orders in March, were told the dresses would come in end of July. Time comes and I haven't heard from HOB so I call - the dresses are delayed and they won't be in until sometime in September...the the month before my wedding (October 5th), so I'm a bit worried because they have no clue when they'll come in - they tell me to call again the first week of September. So, I call then and they still have no idea when the dresses are coming in. They tell me to keep calling every couple of days to get an update, so I do. Each time, the ladies have no idea, no updates, nothing. I FINALLY get on the phone with a manager (Lucy) and she is nothing short of belligerent and rude.

10 days before the wedding...dresses were promised this day, but they hadn't come in the UPS shipment. Perhaps tomorrow, they said. I called later that night, talked to Claudia, and cancelled the order. Manager Lucy then refused (and still refuses) to reimburse my bridesmaids for the monies they paid back in March. Went to a department store to buy “back-up” dresses that were magnificent!

Working with credit card companies now to get the charge disputed, but only the big companies (thank you Bank of America and Capital One!) are reimbursing pending suit. The other two smaller banks are refusing to reimburse the bridesmaids because the transaction occurred so long ago (March). As there is no headquarters contact number or email, I have to continue to submit complains via the "contact us" link on the www.houseofbrides.com website. They continue to contact Lucy, and then Lucy continues to contact me and call me a liar and, yes, hang up on me again....today, in fact. We are talking with a lawyer and they have at least 3-4 counts against HOB. As a bride, I am still dealing with this charade well after my wedding and will continue to deal with it until justice has been served to HOB and L
This should be 0/5 stars. Randomly, we stumbled into this store to find bridesmaids dresses. We placed the dress orders in Read more...
This should be 0/5 stars. Randomly, we stumbled into this store to find bridesmaids dresses. We placed the dress orders in March, were told the dresses would come in end of July. Time comes and I haven't heard from HOB so I call - the dresses are delayed and they won't be in until sometime in September...the the month before my wedding (October 5th), so I'm a bit worried because they have no clue when they'll come in - they tell me to call again the first week of September. So, I call then and they still have no idea when the dresses are coming in. They tell me to keep calling every couple of days to get an update, so I do. Each time, the ladies have no idea, no updates, nothing. I FINALLY get on the phone with a manager (Lucy) and she is nothing short of belligerent and rude.

10 days before the wedding...dresses were promised this day, but they hadn't come in the UPS shipment. Perhaps tomorrow, they said. I called later that night, talked to Claudia, and cancelled the order. Manager Lucy then refused (and still refuses) to reimburse my bridesmaids for the monies they paid back in March. Went to a department store to buy “back-up” dresses that were magnificent!

Working with credit card companies now to get the charge disputed, but only the big companies (thank you Bank of America and Capital One!) are reimbursing pending suit. The other two smaller banks are refusing to reimburse the bridesmaids because the transaction occurred so long ago (March). As there is no headquarters contact number or email, I have to continue to submit complains via the "contact us" link on the www.houseofbrides.com website. They continue to contact Lucy, and then Lucy continues to contact me and call me a liar and, yes, hang up on me again....today, in fact. We are talking with a lawyer and they have at least 3-4 counts against HOB. As a bride, I am still dealing with this charade well after my wedding and will continue to deal with it until justice has been served to HOB and L Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
9/28/2013
0.8/5.0
HOB was a huge disappointment and regret in the wedding process. My initial visit went fine and I found my dream dress. It happened to be a brand new sample and my size so it seemed to be meant to be.
When I brought my bridesmaids, our consultant was off helping walk in customers with bridal gowns and gave us little to no help. After a few hours of going through everything ourselves, they placed their order. My sister looked up the dresses on her own several days later and discovered that 2 out of the 4 did not even come in the color we ordered. How did no one pick up on that when we were there? We went back to the Orland store to have those 2 girls order different dresses which took several more hours.
When the bridesmaid dresses came in, 1 was so poorly made at the top it was obvious there was a mistake at the chest which they tried to cover up, and another dress was so big (based on the measurements they took themselves) it required extensive alterations and there was enough material to make an additional dress. Also the seamstress at the Orland store where the dresses were ordered was "out of town" so we were left to find a seamstress ourselves.
Lastly, back to the first visit when I found my dress, I was unsure if I wanted a veil. I picked one out anyway and Mary Anne said she would take the number down and if I decided I wanted it I could just call. She also said it would be included in the price of the dress. So 1 month before the wedding I called so I could pick up the veil and I was told due to a computer crash the veil number I wanted was lost and it would be $250. Complaining to the manager was unsuccessful in resolving any of these issues.
This chain of stores is now referred to by my family as "House of Bitches".
I STRONGLY suggest future brides choose locally owned independent stores that have more pride in customer service.
HOB was a huge disappointment and regret in the wedding process. My initial visit went fine and I found my dream dress. It Read more...
HOB was a huge disappointment and regret in the wedding process. My initial visit went fine and I found my dream dress. It happened to be a brand new sample and my size so it seemed to be meant to be.
When I brought my bridesmaids, our consultant was off helping walk in customers with bridal gowns and gave us little to no help. After a few hours of going through everything ourselves, they placed their order. My sister looked up the dresses on her own several days later and discovered that 2 out of the 4 did not even come in the color we ordered. How did no one pick up on that when we were there? We went back to the Orland store to have those 2 girls order different dresses which took several more hours.
When the bridesmaid dresses came in, 1 was so poorly made at the top it was obvious there was a mistake at the chest which they tried to cover up, and another dress was so big (based on the measurements they took themselves) it required extensive alterations and there was enough material to make an additional dress. Also the seamstress at the Orland store where the dresses were ordered was "out of town" so we were left to find a seamstress ourselves.
Lastly, back to the first visit when I found my dress, I was unsure if I wanted a veil. I picked one out anyway and Mary Anne said she would take the number down and if I decided I wanted it I could just call. She also said it would be included in the price of the dress. So 1 month before the wedding I called so I could pick up the veil and I was told due to a computer crash the veil number I wanted was lost and it would be $250. Complaining to the manager was unsuccessful in resolving any of these issues.
This chain of stores is now referred to by my family as "House of Bitches".
I STRONGLY suggest future brides choose locally owned independent stores that have more pride in customer service. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.6/5.0
I WOULD recommend shopping here. I would lie about my wedding date when ordering though, and I would NOT recommend getting alterations done there.

The dress shopping experience was great - so much better than at David's Bridal. They let me try on tons of dresses, and helped give me direction because I was clueless. She was knowledgeable and great with pairing veils, and pointed out flaws with certain dresses I wouldn't have thought of. She went out of her way to ensure the experience was enjoyable.

Once I bought my dress it was a nightmare. I ordered in august and was told it would come in during February. I called late March to check up on it and was told I would have to speak to a manger.The manager was supposed to call me back and didn't. I waited a week and called again. Again she wasn't there and I was told she'd call me back. Another week went by and again the same thing, at which point I panicked and said why do I need to speak to a manager is there a problem, and why isn't she calling me back.. I never got an ETA on my dress. It finally came at the very end of April (3 months late).

I lived out of state. They did not do alterations on weekends, so I had to take a day off work for every fitting. I had to call 6 times just to schedule the first appointment, because again the people at reception for some reason can't help with anything, and they continuously failed to call me back. Each time I went in for a fitting, the lobby was packed with extremely frustrated people. A woman whose rush order flower girl dress was not there the day of the wedding, someone who was told her alterations were complete and she could pick up her dress, and they then couldn't find it.. the list goes on and on.

My first app. was 45 min. late. my second, they told me I had the wrong time and has missed it and would have to reschedule. Another girl who lived nearby graciously offered to trade, but they had accidentally schedule 3 people for her time.
I WOULD recommend shopping here. I would lie about my wedding date when ordering though, and I would NOT recommend getting Read more...
I WOULD recommend shopping here. I would lie about my wedding date when ordering though, and I would NOT recommend getting alterations done there.

The dress shopping experience was great - so much better than at David's Bridal. They let me try on tons of dresses, and helped give me direction because I was clueless. She was knowledgeable and great with pairing veils, and pointed out flaws with certain dresses I wouldn't have thought of. She went out of her way to ensure the experience was enjoyable.

Once I bought my dress it was a nightmare. I ordered in august and was told it would come in during February. I called late March to check up on it and was told I would have to speak to a manger.The manager was supposed to call me back and didn't. I waited a week and called again. Again she wasn't there and I was told she'd call me back. Another week went by and again the same thing, at which point I panicked and said why do I need to speak to a manager is there a problem, and why isn't she calling me back.. I never got an ETA on my dress. It finally came at the very end of April (3 months late).

I lived out of state. They did not do alterations on weekends, so I had to take a day off work for every fitting. I had to call 6 times just to schedule the first appointment, because again the people at reception for some reason can't help with anything, and they continuously failed to call me back. Each time I went in for a fitting, the lobby was packed with extremely frustrated people. A woman whose rush order flower girl dress was not there the day of the wedding, someone who was told her alterations were complete and she could pick up her dress, and they then couldn't find it.. the list goes on and on.

My first app. was 45 min. late. my second, they told me I had the wrong time and has missed it and would have to reschedule. Another girl who lived nearby graciously offered to trade, but they had accidentally schedule 3 people for her time. Read less
Services Used: Dress & Attire
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David
Wedding:
9/19/2013
0.0/5.0
Do I have to select any stars? Okay, where to begin. One of our bridesmaids had the hardest time placing her order which help up the order date. She tried emailing the order, faxing the order and finally called the order in. After she finally placed the order, my fiancee called to confirm that they had everything they needed to place the order. They said yes.

Come the middle of August, we still hadn't received dresses and our wedding is September 19. My finacee starts calling along with a few of her bridesmaids trying to see where the dresses are. For some reason they came up flagged and they put a rush on it. The dresses came in a week and a half later, however, there were only 4 dresses, not 5. The dress for the bridesmaid that had the biggest issue ordering was not there. They had no record of it being ordered nor her existing for that matter. Unfortunately, she never received any confirmation and after looking at credit card statements, noticed that she was never charged. Rather than owning up to the mistake or at least helping to provide a solution House of Bums said that without proof they are willing to do nothing. We keep trying to call and send emails, but no one will respond. Knowing that even a rush order dress takes 6-8 weeks with only 3.5 till the wedding, we went to Volles to buy a sample dress at nearly double the cost (to be honest, we should have just bought all of them here).

But that isn't the end of the story. The matron of honor's dress was shipped to her house as she lives in Houston. She recently moved there from St. Louis, so we called in her new address before they were shipped. She still has not received the dress even though another bridesmaid already received hers in New York last week.

DO NOT GO HERE EVER. SAVE YOURSELF THE TIME AND FRUSTRATION. I CAN'T EXPRESS THIS ENOUGH!
Do I have to select any stars? Okay, where to begin. One of our bridesmaids had the hardest time placing her order which Read more...
Do I have to select any stars? Okay, where to begin. One of our bridesmaids had the hardest time placing her order which help up the order date. She tried emailing the order, faxing the order and finally called the order in. After she finally placed the order, my fiancee called to confirm that they had everything they needed to place the order. They said yes.

Come the middle of August, we still hadn't received dresses and our wedding is September 19. My finacee starts calling along with a few of her bridesmaids trying to see where the dresses are. For some reason they came up flagged and they put a rush on it. The dresses came in a week and a half later, however, there were only 4 dresses, not 5. The dress for the bridesmaid that had the biggest issue ordering was not there. They had no record of it being ordered nor her existing for that matter. Unfortunately, she never received any confirmation and after looking at credit card statements, noticed that she was never charged. Rather than owning up to the mistake or at least helping to provide a solution House of Bums said that without proof they are willing to do nothing. We keep trying to call and send emails, but no one will respond. Knowing that even a rush order dress takes 6-8 weeks with only 3.5 till the wedding, we went to Volles to buy a sample dress at nearly double the cost (to be honest, we should have just bought all of them here).

But that isn't the end of the story. The matron of honor's dress was shipped to her house as she lives in Houston. She recently moved there from St. Louis, so we called in her new address before they were shipped. She still has not received the dress even though another bridesmaid already received hers in New York last week.

DO NOT GO HERE EVER. SAVE YOURSELF THE TIME AND FRUSTRATION. I CAN'T EXPRESS THIS ENOUGH! Read less
Services Used: Dress & Attire
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Maggie
Wedding:
9/8/2013
3.5/5.0
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here in time. Very frustrating and stressful having to wrorry about if the dress is coming in on time.

Pros: The manager, Methia, kept it professional and was very helpful even though I was pounding on them to get teh dress in on time.

Cons: The dress took longer to come in than expected.
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here Read more...
The service was great with my first time dress hunting. I ordered my dress 4-5 months ahead but the dresss barely got here in time. Very frustrating and stressful having to wrorry about if the dress is coming in on time.

Pros: The manager, Methia, kept it professional and was very helpful even though I was pounding on them to get teh dress in on time.

Cons: The dress took longer to come in than expected. Read less
Services Used: Dress & Attire
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Aubrey
Wedding:
8/24/2013
0.0/5.0
DO NOT GO TO THIS PLACE UNLESS YOU WANT A RUINED DRESS.

I was in my sister in law's wedding 2 months ago. We ordered our dresses from here, and I got mine altered there as well. When I went in to have it altered, they pinned the dress to fit me with the cups pinned into the dress. We also discussed removing the straps at this time, and I paid for the alterations. When I came back to get my dress 1 month later, there were no cups and the straps had not been removed. I reminded the lady (same person as the first time) that I had requested both, she said she could do both and have the dress back to me in a few weeks. The wedding was in a week, so I had no additional time for her to complete the tasks we had discussed 1 month prior. So she said she could do it while I waited, and I waited there a half hour.

When she came back out, the cups looked like they had been sewn in by a 5 year old with thread everywhere, and the dress was IMPOSSIBLY tight. It was cutting off circulation to my back it was so bad. I told her about this, and she said there was no time to fix it. I went to leave, and she and the cashier stopped me. They demanded that I pay an additional $30 for the alterations, EVEN THOUGH they were the ones who had ruined the dress and made it not fit me. I was floored, but not wanting anything to happen to the bride's order (as her name was also on my receipt), I paid and left.

I immediately contacted them to get a full refund on what I had paid both times for alterations, but no one from the company got back to me. After 2 weeks, I took my case to the Better Business Bureau. After a month, they finally responded on there. They told me that I should take my dress back in so they could fix their work, but they wouldn't refund me any of the alterations money. I explained that the wedding was already over, and I couldn't go back in time with a well-fitting dress, but they refuse to listen to me.
DO NOT GO TO THIS PLACE UNLESS YOU WANT A RUINED DRESS.

I was in my sister in law's wedding 2 months ago. We Read more...
DO NOT GO TO THIS PLACE UNLESS YOU WANT A RUINED DRESS.

I was in my sister in law's wedding 2 months ago. We ordered our dresses from here, and I got mine altered there as well. When I went in to have it altered, they pinned the dress to fit me with the cups pinned into the dress. We also discussed removing the straps at this time, and I paid for the alterations. When I came back to get my dress 1 month later, there were no cups and the straps had not been removed. I reminded the lady (same person as the first time) that I had requested both, she said she could do both and have the dress back to me in a few weeks. The wedding was in a week, so I had no additional time for her to complete the tasks we had discussed 1 month prior. So she said she could do it while I waited, and I waited there a half hour.

When she came back out, the cups looked like they had been sewn in by a 5 year old with thread everywhere, and the dress was IMPOSSIBLY tight. It was cutting off circulation to my back it was so bad. I told her about this, and she said there was no time to fix it. I went to leave, and she and the cashier stopped me. They demanded that I pay an additional $30 for the alterations, EVEN THOUGH they were the ones who had ruined the dress and made it not fit me. I was floored, but not wanting anything to happen to the bride's order (as her name was also on my receipt), I paid and left.

I immediately contacted them to get a full refund on what I had paid both times for alterations, but no one from the company got back to me. After 2 weeks, I took my case to the Better Business Bureau. After a month, they finally responded on there. They told me that I should take my dress back in so they could fix their work, but they wouldn't refund me any of the alterations money. I explained that the wedding was already over, and I couldn't go back in time with a well-fitting dress, but they refuse to listen to me. Read less
Services Used: Dress & Attire
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Stacy
Wedding:
8/17/2013
3.3/5.0
I was very happy with the choice of my dress, however I was not very happy with the service they provided. He sales people were not very professional. It would take them a while to get back to me if I had a question. Also, there were not a lot of choices to choose from, but I found what I liked for a good value.
I was very happy with the choice of my dress, however I was not very happy with the service they provided. He sales people Read more...
I was very happy with the choice of my dress, however I was not very happy with the service they provided. He sales people were not very professional. It would take them a while to get back to me if I had a question. Also, there were not a lot of choices to choose from, but I found what I liked for a good value. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
8/3/2013
3.9/5.0
I absolutely loved my dress, and the price I paid! The only issues I had, was I purchased my dress in Sept '12, 11 months before my wedding. I was told it would arrive sometime in mid-late March. I called the end of March and was told it would not arrive until the end of April. I was traveling back to Chicagoland for my bridal shower and wanted to make arrangements to have my dress altered there. First, they did not do Saturday alterations, which I thought was odd, but they could make a special appointment, but not until after 1pm which would not work for me. I ended up having my dress shipped to Colorado, which was fine. Everything worked and it looked even better once it was tailored and fit perfectly!
I absolutely loved my dress, and the price I paid! The only issues I had, was I purchased my dress in Sept '12, 11 months Read more...
I absolutely loved my dress, and the price I paid! The only issues I had, was I purchased my dress in Sept '12, 11 months before my wedding. I was told it would arrive sometime in mid-late March. I called the end of March and was told it would not arrive until the end of April. I was traveling back to Chicagoland for my bridal shower and wanted to make arrangements to have my dress altered there. First, they did not do Saturday alterations, which I thought was odd, but they could make a special appointment, but not until after 1pm which would not work for me. I ended up having my dress shipped to Colorado, which was fine. Everything worked and it looked even better once it was tailored and fit perfectly! Read less
Services Used: Dress & Attire
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Denise
Wedding:
7/26/2013
2.8/5.0
Let me start off by saying I loved my wedding dress. It was beautiful, and Fran was amazing...she was very helpful and so nice.

Trying to get ahold of anyone at this store is like pulling teeth. No one ever calls you back when they say they would. My dress was late and I would call to find out a status and no one in the store could find tracking information. One of the times I called to speak to someone, they said they'd call the Vendor for me and call me back...3 days later, I still hadn't heard anything. I called them back and they said they still had no tracking information so that must have meant it didn't ship yet. The next day (two weeks before the wedding) the dress magically appears....weird how they couldn't find tracking information though, right?? This was/is a bride's worst nightmare.

If you are purchasing a wedding dress or bridesmaids dresses make sure you give them a fake wedding date of at least 2 months prior to the real date!
Let me start off by saying I loved my wedding dress. It was beautiful, and Fran was amazing...she was very helpful and so Read more...
Let me start off by saying I loved my wedding dress. It was beautiful, and Fran was amazing...she was very helpful and so nice.

Trying to get ahold of anyone at this store is like pulling teeth. No one ever calls you back when they say they would. My dress was late and I would call to find out a status and no one in the store could find tracking information. One of the times I called to speak to someone, they said they'd call the Vendor for me and call me back...3 days later, I still hadn't heard anything. I called them back and they said they still had no tracking information so that must have meant it didn't ship yet. The next day (two weeks before the wedding) the dress magically appears....weird how they couldn't find tracking information though, right?? This was/is a bride's worst nightmare.

If you are purchasing a wedding dress or bridesmaids dresses make sure you give them a fake wedding date of at least 2 months prior to the real date! Read less
Services Used: Dress & Attire
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Jen
Wedding:
7/19/2013
4.4/5.0
There are many different things that I can comment on here!

First, my bridal consultant, Jennifer S. was truly amazing. She took me off to a private area and I felt like it was just me in the store and I was her number one priority! I felt like a princess. She also made sure that she got me into every dress and that it looked amazing, even if it wasn't the dress that I chose. When I did find my dress and I was crying like a baby, she made sure that she didn't clip me into the dress and we laughed about that, but she was not pushy and I didn't seem like a nuisance to her, no matter how long it took.

The overall store I have mixed reviews on. They told me my dress would be in on 5/31 and it wasn't in until 6/14 for a 7/19 wedding. I never got a call saying that it was in or not, I had to call. The receptionist was kind of mean. Knowing that she is working with brides who may be getting nervous, she was very exasperated on the phone and even in the store when she would get off the phone, she would complain about the brides. The receptionist also didn't know much, because she gave me false information about my dress (that it wasn't in and it was, because I never got a call). I saw a lack of communication between the different departments within.

The seamstress, Toni was great. She made changes up until 3 days before the wedding for me to make sure the dress would not fall down.

I didn't think I was going to buy my dress as HOB, but I am very glad that I did, because I think I looked like a princess!
There are many different things that I can comment on here!

First, my bridal consultant, Jennifer S. was truly Read more...
There are many different things that I can comment on here!

First, my bridal consultant, Jennifer S. was truly amazing. She took me off to a private area and I felt like it was just me in the store and I was her number one priority! I felt like a princess. She also made sure that she got me into every dress and that it looked amazing, even if it wasn't the dress that I chose. When I did find my dress and I was crying like a baby, she made sure that she didn't clip me into the dress and we laughed about that, but she was not pushy and I didn't seem like a nuisance to her, no matter how long it took.

The overall store I have mixed reviews on. They told me my dress would be in on 5/31 and it wasn't in until 6/14 for a 7/19 wedding. I never got a call saying that it was in or not, I had to call. The receptionist was kind of mean. Knowing that she is working with brides who may be getting nervous, she was very exasperated on the phone and even in the store when she would get off the phone, she would complain about the brides. The receptionist also didn't know much, because she gave me false information about my dress (that it wasn't in and it was, because I never got a call). I saw a lack of communication between the different departments within.

The seamstress, Toni was great. She made changes up until 3 days before the wedding for me to make sure the dress would not fall down.

I didn't think I was going to buy my dress as HOB, but I am very glad that I did, because I think I looked like a princess! Read less
Services Used: Dress & Attire
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Miranda
Wedding:
6/22/2013
5.0/5.0
I loved the service at H of B! They helped me find the dress of my dreams and for the right price. Thank you House of Brides!
I loved the service at H of B! They helped me find the dress of my dreams and for the right price. Thank you House of Read more...
I loved the service at H of B! They helped me find the dress of my dreams and for the right price. Thank you House of Brides! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.5/5.0
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not very knowledgeable. The whole place does not know what good customer service means. We had 4 bridesmaids dresses where they completely did a whack job in the alterations department. The person that is in charge in alterations is terrible in getting back to anyone so making an appointment is a nightmare. Second, the end result and quality of the product is very poor. They could not even do a simple hem! It was crooked and 1" off from the front and the back of the dress. That is sewing 101 that they could not even do! This whole process was absolutely terrible for all my bridesmaids. The alterations fees are not bad, but the end product is a disaster. So, pay a little more somewhere else and get a quality product and peace of mind. This place will require a lot of your time and add more stress to the process!! Seriously, I do not know how this place stays in business. If I could give them a 0 out of 5 in this review process, I really would!
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not Read more...
This place is HORRIBLE! DO NOT GO HERE BRIDES and BRIDESMAIDS! I made a big mistake on this. Their sales people are not very knowledgeable. The whole place does not know what good customer service means. We had 4 bridesmaids dresses where they completely did a whack job in the alterations department. The person that is in charge in alterations is terrible in getting back to anyone so making an appointment is a nightmare. Second, the end result and quality of the product is very poor. They could not even do a simple hem! It was crooked and 1" off from the front and the back of the dress. That is sewing 101 that they could not even do! This whole process was absolutely terrible for all my bridesmaids. The alterations fees are not bad, but the end product is a disaster. So, pay a little more somewhere else and get a quality product and peace of mind. This place will require a lot of your time and add more stress to the process!! Seriously, I do not know how this place stays in business. If I could give them a 0 out of 5 in this review process, I really would! Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
6/15/2013
3.6/5.0
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working with the seamstress Rita. She was flexible with adding an embellishment to my dress and was very attentive to all of my alteration requests. The store manager was a pleasure to work with and they were wonderful about shipping my dress well in advance.
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working Read more...
I had a great experience with House of Brides. I got a beautiful dress for a reasonable price and really enjoyed working with the seamstress Rita. She was flexible with adding an embellishment to my dress and was very attentive to all of my alteration requests. The store manager was a pleasure to work with and they were wonderful about shipping my dress well in advance. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/1/2013
0.0/5.0
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in February, they gave me the runaround and said that somehow my order was missed and that they no longer work with the wholesaler. My dresses were never even made. Then when they tried to give me a refund, they charged me a second time before they refunded me for the original amount. Oddly enough when I go to their website, the original dress I ordered is still listed. They also told me that all their dresses are made by manufacturers in china. Worst experience ever. Would have paid more just to go to a local store instead of experiencing this stress and nightmare.
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in Read more...
If I could give them a lower rating, I would. I ordered dresses from them in Oct of 2012 and when I called them in February, they gave me the runaround and said that somehow my order was missed and that they no longer work with the wholesaler. My dresses were never even made. Then when they tried to give me a refund, they charged me a second time before they refunded me for the original amount. Oddly enough when I go to their website, the original dress I ordered is still listed. They also told me that all their dresses are made by manufacturers in china. Worst experience ever. Would have paid more just to go to a local store instead of experiencing this stress and nightmare. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.6/5.0
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses when chasing them up 14 weeks later was told by email they no longer do business with the wholesaler. Was a nightmare trying to get hold of someone and i thought Americans were great at customer care, they didn't care how they had treated me and spoke to me like rubbish. I was refunded money but i lost £20 in the exchange rate. would never recommend.....getting stuff cheaper is not always better!!!!!
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses Read more...
only put 1 star as i had too - literally could have ruined my wedding. Took my money in October for my bridesmaids dresses when chasing them up 14 weeks later was told by email they no longer do business with the wholesaler. Was a nightmare trying to get hold of someone and i thought Americans were great at customer care, they didn't care how they had treated me and spoke to me like rubbish. I was refunded money but i lost £20 in the exchange rate. would never recommend.....getting stuff cheaper is not always better!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I wanted to report this company to the better business bureau. They lost my dresses, were so late, the dresses were torn, stretched, and trash. Never ever ever using this and never recommending this horrific sad excuse for a company
I wanted to report this company to the better business bureau. They lost my dresses, were so late, the dresses were torn, Read more...
I wanted to report this company to the better business bureau. They lost my dresses, were so late, the dresses were torn, stretched, and trash. Never ever ever using this and never recommending this horrific sad excuse for a company Read less
Services Used: Dress & Attire
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Lynn
Wedding:
5/18/2013
3.4/5.0
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful dress that was unique and perfect for my body type. I do recommend giving a fake phone number when ordering your dress or you will forever receive their promo stalker calls reminding you of their bridal dress sales
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful Read more...
My bridal consultant was Nidia, who was an absolute pleasure to work with. She helped me pick an incredibly beautiful dress that was unique and perfect for my body type. I do recommend giving a fake phone number when ordering your dress or you will forever receive their promo stalker calls reminding you of their bridal dress sales Read less
Services Used: Dress & Attire
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Amy
Wedding:
5/17/2013
2.4/5.0
Service was awful. Even when I made an appointment, they schedule me with someone who was working I the tuxedo side. Never came back to check if I needed anything, thank god I had my mom and sister with me to help. Not only did this happen once, but twice. Once on the weekend and during the week. It was not a fun way to start off my wedding planning experiences. If it wasn't for the fact that I loved my dress so much I would not have given them the business, nor would I recommend anyone to go there.... Maybe a last resort only.
Service was awful. Even when I made an appointment, they schedule me with someone who was working I the tuxedo side. Never Read more...
Service was awful. Even when I made an appointment, they schedule me with someone who was working I the tuxedo side. Never came back to check if I needed anything, thank god I had my mom and sister with me to help. Not only did this happen once, but twice. Once on the weekend and during the week. It was not a fun way to start off my wedding planning experiences. If it wasn't for the fact that I loved my dress so much I would not have given them the business, nor would I recommend anyone to go there.... Maybe a last resort only. Read less
Services Used: Dress & Attire
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Charity
Wedding:
5/4/2013
5.0/5.0
I give House of Brides a 5-star review based off my own experience there.

The second dress that I tried on was the one I chose for my wedding day. I told my consultant what kind of dress I wanted, and she brought me to the right place to start looking. Within minutes, she was helping me get into the ones I liked, and giving advice. I wish I could remember her name, because she was so perfectly wonderful and sweet! She made me feel like a queen in that beautiful dress, and encouraged me to call my mom up to come and look at it.
She also gave me a great deal on both the dress and the veil that I went with. I also learned that the dress was a fairly new one in the store, and I was one of the first to try it on.

The rest of the staff was helpful in keeping the dress for me, getting me appointments, and then of course my consultant getting all the details settled for me. I walked out with the dress a couple weeks later, and couldn't have been happier! Great quality, great fabric, beautiful design. I got so many compliments. I can't comment on alterations, however, because I took it somewhere else since it needed to be done speedily. Everything else was great, though!
I give House of Brides a 5-star review based off my own experience there.

The second dress that I tried on was Read more...
I give House of Brides a 5-star review based off my own experience there.

The second dress that I tried on was the one I chose for my wedding day. I told my consultant what kind of dress I wanted, and she brought me to the right place to start looking. Within minutes, she was helping me get into the ones I liked, and giving advice. I wish I could remember her name, because she was so perfectly wonderful and sweet! She made me feel like a queen in that beautiful dress, and encouraged me to call my mom up to come and look at it.
She also gave me a great deal on both the dress and the veil that I went with. I also learned that the dress was a fairly new one in the store, and I was one of the first to try it on.

The rest of the staff was helpful in keeping the dress for me, getting me appointments, and then of course my consultant getting all the details settled for me. I walked out with the dress a couple weeks later, and couldn't have been happier! Great quality, great fabric, beautiful design. I got so many compliments. I can't comment on alterations, however, because I took it somewhere else since it needed to be done speedily. Everything else was great, though! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.4/5.0
Over a series of appointments, I chose my dress and a beaded belt. When I was informed that they had come in, it turned out that my consultant, fran, ordered the wrong belt. The belt that was ordered was a belt I had tried on at my first appointment, when I tried on a different dress. The belt that was supposed to have been ordered was one that I chose when I tried on the dress I ultimately ordered. When I told the staff that the belt was wrong, they rushed me out of the door saying they were busy and I should come back when the manager was there. When I did come back, and the staff eventually located the belt I wanted, it turned out to be $300 more than the one I was charged for. I couldn't afford to spend that much more, so i had to leave it there. I was never offered even so much as an apology for their mistake.
Over a series of appointments, I chose my dress and a beaded belt. When I was informed that they had come in, it turned Read more...
Over a series of appointments, I chose my dress and a beaded belt. When I was informed that they had come in, it turned out that my consultant, fran, ordered the wrong belt. The belt that was ordered was a belt I had tried on at my first appointment, when I tried on a different dress. The belt that was supposed to have been ordered was one that I chose when I tried on the dress I ultimately ordered. When I told the staff that the belt was wrong, they rushed me out of the door saying they were busy and I should come back when the manager was there. When I did come back, and the staff eventually located the belt I wanted, it turned out to be $300 more than the one I was charged for. I couldn't afford to spend that much more, so i had to leave it there. I was never offered even so much as an apology for their mistake. Read less
Services Used: Dress & Attire
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Holly
Wedding:
5/4/2013
0.0/5.0
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the worst customer service I've ever experienced. First, I visited this location in January for a May wedding. I realize this is not a large amount of time for a wedding gown, so I was extremely open-minded. I wish I would've read the reviews beforehand. When my consultant first approached me, she seemed very angry and told me there was no option for me..but then mentioned if I found a discontinued or sample dress, that would work. Sounds like an option to me? Ok, here we go! I found a dress that I really liked and she argued with me over the size for about 10 minutes, determined that it would not fit me. She then seemed even more upset when I tried it on and it fit...like a I glove. I was ecstatic, my mother had tears in her eyes, cue the glitter to fall from the sky! Fail. The lack of enthusiasm here is shocking. Regardless, they just needed to send my gown to the dry cleaners and I'd be all set. EPIC fail. I JUST picked up my gown and it is now almost March. I called every other week to check if my gown had come in and each time they'd give me some excuse and were extremely rude to me. When I did pick up the dress, it was wrinkled. Such a disappointment. They asked if I'd be coming back for alterations. Really? Lol.
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the Read more...
Very rarely do I feel compelled enough to right a review. Even more rarely a bad review. Sadly, here I am. This was the worst customer service I've ever experienced. First, I visited this location in January for a May wedding. I realize this is not a large amount of time for a wedding gown, so I was extremely open-minded. I wish I would've read the reviews beforehand. When my consultant first approached me, she seemed very angry and told me there was no option for me..but then mentioned if I found a discontinued or sample dress, that would work. Sounds like an option to me? Ok, here we go! I found a dress that I really liked and she argued with me over the size for about 10 minutes, determined that it would not fit me. She then seemed even more upset when I tried it on and it fit...like a I glove. I was ecstatic, my mother had tears in her eyes, cue the glitter to fall from the sky! Fail. The lack of enthusiasm here is shocking. Regardless, they just needed to send my gown to the dry cleaners and I'd be all set. EPIC fail. I JUST picked up my gown and it is now almost March. I called every other week to check if my gown had come in and each time they'd give me some excuse and were extremely rude to me. When I did pick up the dress, it was wrinkled. Such a disappointment. They asked if I'd be coming back for alterations. Really? Lol. Read less
Services Used: Dress & Attire
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sarah
Wedding:
4/27/2013
5.0/5.0
Despite all reviews I read and friends personal experience I got very lucky with my consultant Julie at Glen Ellyn location. She was very helpful and worked with us on prices for the bridemaids dresses. Found dresses on sale and then found out about a special sale event after hours the following week so we waited to order and got even more of a savings. Julie also knew of my apprehensions about ordering from HOB and put my mind at ease and following up on my order in a very timely manner. Dresses came in about 3 weeks earlier than Julie expected them to come in. Each dress was perfect!! No flaws, all zippers perfect and color was perfect!! Cant wait to see my beautiful bridemaids in their graphite grey sweartheart neckline short dresses in 2 months!!!
Despite all reviews I read and friends personal experience I got very lucky with my consultant Julie at Glen Ellyn Read more...
Despite all reviews I read and friends personal experience I got very lucky with my consultant Julie at Glen Ellyn location. She was very helpful and worked with us on prices for the bridemaids dresses. Found dresses on sale and then found out about a special sale event after hours the following week so we waited to order and got even more of a savings. Julie also knew of my apprehensions about ordering from HOB and put my mind at ease and following up on my order in a very timely manner. Dresses came in about 3 weeks earlier than Julie expected them to come in. Each dress was perfect!! No flaws, all zippers perfect and color was perfect!! Cant wait to see my beautiful bridemaids in their graphite grey sweartheart neckline short dresses in 2 months!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.2/5.0
House of brides is the worst vendor to get your dress from. My wedding is 22 days away i still have not received my dress, i was charged a rush fee and everytime i call they tell me it'll be here at the end of next week or hang up on me.
House of brides is the worst vendor to get your dress from. My wedding is 22 days away i still have not received my dress, Read more...
House of brides is the worst vendor to get your dress from. My wedding is 22 days away i still have not received my dress, i was charged a rush fee and everytime i call they tell me it'll be here at the end of next week or hang up on me. Read less
Services Used: Dress & Attire
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Casey
Wedding:
3/1/2013
0.0/5.0
OMG!!! TRYING TO GET MY DRESS FROM THIS STORE, ON TIME, WAS A TASK THAT I NEVER WANT TO THINK ABOUT AGAIN. THIS WAS THE WORST PART OF MY WEDDING BY FAR WOW. WORST ATTITUDES FROM THE SECOND YOU WALK IN THE DOOR AND TRYING TO FIND OUT THE STATUS OF YOUR DRESS IS IMPOSSIBLE. NO ONE AT THIS STORE KNOWS WHAT THEY ARE TALKING ABOUT, CARES ABOUT YOU OR YOUR DAY OR EXPERIENCE AND DEF. IS NOT A CUSTOMER SERVICE BASED STORE. THEY HONESTLY TREAT YOU AS THOUGH YOU ARE AN INCONVENIENCE AND WITH VERY LITTLE RESPECT. BUT THE WORST PART WAS I HAD TO CALL EVERY DAY FOR WEEKS TO TRY AND GET MY DRESS TO ARRIVE ON TIME FOR MY DESTINATION WEDDING - RIDICULOUS!!!!! AFTER ALL THAT, THEY ORDERED THE WRONG SIZE SHOE FOR ME AND THEN SAID THEY WOULD SHIP THE CORRECT SIZE TO MY HOME. 2 WEEKS LATER, I CALL TO FIND OUT WHERE THEY ARE AND NO ONE AT ALL HAS ANY IDEA WHAT I AM TALKING ABOUT, WHAT SHOES I EVEN ORDERED AND HAD NO EXPLANATION FOR ANYTHING. THEY ENDED UP NOT RECTIFYING THE SITUATION AND JUST DIDNT SEND ME SHOES OR REFUND THE $ FOR THEM. THE MANAGER DID NOT GET INVOLVED AS SHE WAS "OFF THAT DAY" AND SUPPOSED TO CALL ME THE NEXT DAY TO FIGURE SOMETHING OUT BUT SHE NEVER DID CALL, EVER, NO APOLOGY EVEN.

HONESTLY, BRIDES..... DO ANYTHING YOU CAN TO FIND THE DRESS OF YOUR DREAMS EITHER ONLINE OR ANOTHER STORE. ONLY USE THIS STORE IF YOU ABS. HAVE TO TRY SOMETHING ON TO THEN ORDER ONLINE OR FIND SOMEWHERE ELSE. I CAN NOT STRESS ENOUGH HOW HORRIBLE THIS STORE WAS AND I HOW MUCH REGRET ORDERING/WORKING WITH THEM, IT STOLE A SPECIAL PART OF THE WEDDING EXP FROM ME.

THIS STORE SHOULD BE SHUT DOWN AND PROBABLY WILL SOON BECAUSE EVERYONE I HAVE TOLD ABOUT IT, STOPS ME AFTER I SAY HOUSE OF BRIDES BECAUSE THEY TOO HAVE HEARD ALL OF PEOPLE'S HORROR STORIES.

HORRIBLE REPUTATION AND THE WORD IS OUT, RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
OMG!!! TRYING TO GET MY DRESS FROM THIS STORE, ON TIME, WAS A TASK THAT I NEVER WANT TO THINK ABOUT AGAIN. THIS WAS THE Read more...
OMG!!! TRYING TO GET MY DRESS FROM THIS STORE, ON TIME, WAS A TASK THAT I NEVER WANT TO THINK ABOUT AGAIN. THIS WAS THE WORST PART OF MY WEDDING BY FAR WOW. WORST ATTITUDES FROM THE SECOND YOU WALK IN THE DOOR AND TRYING TO FIND OUT THE STATUS OF YOUR DRESS IS IMPOSSIBLE. NO ONE AT THIS STORE KNOWS WHAT THEY ARE TALKING ABOUT, CARES ABOUT YOU OR YOUR DAY OR EXPERIENCE AND DEF. IS NOT A CUSTOMER SERVICE BASED STORE. THEY HONESTLY TREAT YOU AS THOUGH YOU ARE AN INCONVENIENCE AND WITH VERY LITTLE RESPECT. BUT THE WORST PART WAS I HAD TO CALL EVERY DAY FOR WEEKS TO TRY AND GET MY DRESS TO ARRIVE ON TIME FOR MY DESTINATION WEDDING - RIDICULOUS!!!!! AFTER ALL THAT, THEY ORDERED THE WRONG SIZE SHOE FOR ME AND THEN SAID THEY WOULD SHIP THE CORRECT SIZE TO MY HOME. 2 WEEKS LATER, I CALL TO FIND OUT WHERE THEY ARE AND NO ONE AT ALL HAS ANY IDEA WHAT I AM TALKING ABOUT, WHAT SHOES I EVEN ORDERED AND HAD NO EXPLANATION FOR ANYTHING. THEY ENDED UP NOT RECTIFYING THE SITUATION AND JUST DIDNT SEND ME SHOES OR REFUND THE $ FOR THEM. THE MANAGER DID NOT GET INVOLVED AS SHE WAS "OFF THAT DAY" AND SUPPOSED TO CALL ME THE NEXT DAY TO FIGURE SOMETHING OUT BUT SHE NEVER DID CALL, EVER, NO APOLOGY EVEN.

HONESTLY, BRIDES..... DO ANYTHING YOU CAN TO FIND THE DRESS OF YOUR DREAMS EITHER ONLINE OR ANOTHER STORE. ONLY USE THIS STORE IF YOU ABS. HAVE TO TRY SOMETHING ON TO THEN ORDER ONLINE OR FIND SOMEWHERE ELSE. I CAN NOT STRESS ENOUGH HOW HORRIBLE THIS STORE WAS AND I HOW MUCH REGRET ORDERING/WORKING WITH THEM, IT STOLE A SPECIAL PART OF THE WEDDING EXP FROM ME.

THIS STORE SHOULD BE SHUT DOWN AND PROBABLY WILL SOON BECAUSE EVERYONE I HAVE TOLD ABOUT IT, STOPS ME AFTER I SAY HOUSE OF BRIDES BECAUSE THEY TOO HAVE HEARD ALL OF PEOPLE'S HORROR STORIES.

HORRIBLE REPUTATION AND THE WORD IS OUT, RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read less
Services Used: Dress & Attire
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A
Wedding:
11/23/2012
4.6/5.0
I purchased a wedding dress here for my destination wedding. The manager was very helpful in helping me select a gown, and also in suggesting what alterations could be done to it. The dress and alterations were very affordable. My only complaint is that the company as a whole (not the fault of the store) sends too much text message spam. I suggest that you request that your phone number and email not be used for purposes of advertising. I've already gotten married and I'm still getting multiple spam text messages with advertisements for House of Brides.
I purchased a wedding dress here for my destination wedding. The manager was very helpful in helping me select a gown, and Read more...
I purchased a wedding dress here for my destination wedding. The manager was very helpful in helping me select a gown, and also in suggesting what alterations could be done to it. The dress and alterations were very affordable. My only complaint is that the company as a whole (not the fault of the store) sends too much text message spam. I suggest that you request that your phone number and email not be used for purposes of advertising. I've already gotten married and I'm still getting multiple spam text messages with advertisements for House of Brides. Read less
Services Used: Dress & Attire
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Darcy
Wedding:
11/10/2012
4.1/5.0
I went here for a wedding dress at the last minute because the one I had wouldn't work. I worked with a nice salesperson, and we found a dress wiin the hour. I loved the dress, and it looked perfect.

Here is my only word of advice...they make you sign in on a computer. Do not put in your real phone number. This place spam texts every day. It's been months, and the texts won't stop. I asked them to stop, and they have not. Awful marketing scheme.
I went here for a wedding dress at the last minute because the one I had wouldn't work. I worked with a nice salesperson, Read more...
I went here for a wedding dress at the last minute because the one I had wouldn't work. I worked with a nice salesperson, and we found a dress wiin the hour. I loved the dress, and it looked perfect.

Here is my only word of advice...they make you sign in on a computer. Do not put in your real phone number. This place spam texts every day. It's been months, and the texts won't stop. I asked them to stop, and they have not. Awful marketing scheme. Read less
Services Used: Dress & Attire
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carol
Wedding:
10/27/2012
4.7/5.0
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 bridesmaids dresses fromt he designer I wanted for FREE!!! Number of free dresses depends on the price of your gown. The lady who does alterations is amazing. She worked late to get my gown to me and was sooo amazingly nice. Made adjustments to my two wedding gowns and they looked fantastic!
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 Read more...
Honestly best place to order is online or ask the store to match onlien deal. Bought dress online and received 4 bridesmaids dresses fromt he designer I wanted for FREE!!! Number of free dresses depends on the price of your gown. The lady who does alterations is amazing. She worked late to get my gown to me and was sooo amazingly nice. Made adjustments to my two wedding gowns and they looked fantastic! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.8/5.0
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The estimate was 4-8 weeks. By week 10 (September 20) I started calling them and emailing them. While the people myself and my friend spoke to were pleasant enough, there was only a very vague shipment date of 'mid September.'

I looked online at the reviews about late delivery dates (some people received their dresses 2 days before the wedding) as well as the Better Business Bureau and you can imagine the distress and pain I started feeling- go and look for yourself. Can someone tell me how this place is still in business?

I received an email from HOB blaming the manufacturer for late shipping and that the next estimated shipping date was LATE September. I am getting married on the 2 November and my bridesmaids need their dresses with plenty of time for alterations if needed. Hence me placing and paying extra for a rush order. I contacted Dessy Group and they confirmed that all their production orders are on time if not early. It may be a case of 'he said, she said' but I was not hedging my bets.

Even though HOB says there are no refunds you are protected by law through your credit card company for vendors that do not deliver on time. So I simply called Chase, explained the situation and they refunded me the charge. I now ordered off the rack dresses from Nordstroms that are probably more beautiful than the dresses originally ordered with HOB.

Please ladies, save yourself undue time and stress with this shop of horrors and go elsewhere. Your wedding is far too important to risk dresses not turning up on time or other careless mistakes made by incompetent staff that don't really give a damn about deadlines.
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The Read more...
AVOID THIS BUSINESS LIKE THE PLAGUE

I ordered my bridesmaids dresses on rush order on the 10th of July. The estimate was 4-8 weeks. By week 10 (September 20) I started calling them and emailing them. While the people myself and my friend spoke to were pleasant enough, there was only a very vague shipment date of 'mid September.'

I looked online at the reviews about late delivery dates (some people received their dresses 2 days before the wedding) as well as the Better Business Bureau and you can imagine the distress and pain I started feeling- go and look for yourself. Can someone tell me how this place is still in business?

I received an email from HOB blaming the manufacturer for late shipping and that the next estimated shipping date was LATE September. I am getting married on the 2 November and my bridesmaids need their dresses with plenty of time for alterations if needed. Hence me placing and paying extra for a rush order. I contacted Dessy Group and they confirmed that all their production orders are on time if not early. It may be a case of 'he said, she said' but I was not hedging my bets.

Even though HOB says there are no refunds you are protected by law through your credit card company for vendors that do not deliver on time. So I simply called Chase, explained the situation and they refunded me the charge. I now ordered off the rack dresses from Nordstroms that are probably more beautiful than the dresses originally ordered with HOB.

Please ladies, save yourself undue time and stress with this shop of horrors and go elsewhere. Your wedding is far too important to risk dresses not turning up on time or other careless mistakes made by incompetent staff that don't really give a damn about deadlines. Read less
Services Used: Dress & Attire
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Stacey
Wedding:
9/29/2012
2.4/5.0
We ordered bridesmaid dresses here. Use a fake date, much prior to the real one. We waited over 6 months for the 2 bridesmaid dresses. Calling them for updates was not helpful, they usually talked to me like I was 12 and just needed to wait. The manager was the only one who was responsive and helpful, but even she was unable to do much.

The dresses there are pretty and moderately priced. My girls got their alterations elsewhere, so no comments on that aspect of them.
We ordered bridesmaid dresses here. Use a fake date, much prior to the real one. We waited over 6 months for the 2 Read more...
We ordered bridesmaid dresses here. Use a fake date, much prior to the real one. We waited over 6 months for the 2 bridesmaid dresses. Calling them for updates was not helpful, they usually talked to me like I was 12 and just needed to wait. The manager was the only one who was responsive and helpful, but even she was unable to do much.

The dresses there are pretty and moderately priced. My girls got their alterations elsewhere, so no comments on that aspect of them. Read less
Services Used: Dress & Attire
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Jill
Wedding:
9/22/2012
3.9/5.0
I absolutely adored my dress and I thought I got it for a good price. The reason that the rating is low is for the service that I received during my appointment. I am a plus size woman and this location has an entire plus size boutique. However, I was hurried inside and told to select dresses for myself. Nothing was selected for my by the consultant. It was as if, since I was a cookie cutter size 4, she had no clue what dresses to pull for me. Then, she wouldn't come into the dressing room and help me put on the dresses. She told me she would stand outside while I put it on. She never really gave me the feeling like she wanted to be helping me. After my appointment, on the phone, she was great and couldn't have been more helpful.
I absolutely adored my dress and I thought I got it for a good price. The reason that the rating is low is for the service Read more...
I absolutely adored my dress and I thought I got it for a good price. The reason that the rating is low is for the service that I received during my appointment. I am a plus size woman and this location has an entire plus size boutique. However, I was hurried inside and told to select dresses for myself. Nothing was selected for my by the consultant. It was as if, since I was a cookie cutter size 4, she had no clue what dresses to pull for me. Then, she wouldn't come into the dressing room and help me put on the dresses. She told me she would stand outside while I put it on. She never really gave me the feeling like she wanted to be helping me. After my appointment, on the phone, she was great and couldn't have been more helpful. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
2.7/5.0
The dresses we purchased were beautiful and very reasonably priced however there is something that everyone should know before purchasing there that they don't tell you. They hold the dresses in the wear house until 3 months before the wedding whether you want them to or not. I literally called every day from the end of April until June when the bridesmaid dresses actually came in and not one person could tell me where they were. The manager never called back (hence why I had to call every day). Now I know that 3 months is a long time but when you have out of town bridesmaids you have send them their dress which adds additional time and stress.
The dresses we purchased were beautiful and very reasonably priced however there is something that everyone should know Read more...
The dresses we purchased were beautiful and very reasonably priced however there is something that everyone should know before purchasing there that they don't tell you. They hold the dresses in the wear house until 3 months before the wedding whether you want them to or not. I literally called every day from the end of April until June when the bridesmaid dresses actually came in and not one person could tell me where they were. The manager never called back (hence why I had to call every day). Now I know that 3 months is a long time but when you have out of town bridesmaids you have send them their dress which adds additional time and stress. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.4/5.0
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My dress did not need very many alterations so I was disappointed with the flat alteration fee. My alteration appointments were rescheduled several times, but the end product was great.
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My Read more...
My dress did turn out wonderful and I was very happy with the results. However, the alterations were VERY expensive. My dress did not need very many alterations so I was disappointed with the flat alteration fee. My alteration appointments were rescheduled several times, but the end product was great. Read less
Services Used: Dress & Attire
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Laura
Wedding:
8/4/2012
4.8/5.0
I was very apprehensive from reading reviews, but I was drawn to the plus size Diva shop attached to this store. Every experience I had from start to finish was WONDERFUL. Tracey helped me pick the perfect dress, got me an extra discount, and ordered everything perfectly.
I called a month after purchasing the dress to see if they could tell me an anticipated arrival date and they couldn't- but the woman at the front desk could tell me the dress had been ordered. I was so so so nervous, but lo and behold, 5 months after it was ordered, it arrived. I had my first fitting with no problem. They even opened the shop early for me to come in at 11am to fit my schedule.
For the second fitting, I missed a phone call at 7:30am saying that the seamstress was sick and had to cancel my 12noon appointment. I noticed the voicemail around 10am and called to reschedule.
The alterations department told me that since they noticed I was an out-of-town bride, the seamstress would make a special trip in, despite her illness, to accommodate me! So nice! Who does that? A great shop.
I realize a lot can go wrong in the process, but for me, everything went right.
I was very apprehensive from reading reviews, but I was drawn to the plus size Diva shop attached to this store. Every Read more...
I was very apprehensive from reading reviews, but I was drawn to the plus size Diva shop attached to this store. Every experience I had from start to finish was WONDERFUL. Tracey helped me pick the perfect dress, got me an extra discount, and ordered everything perfectly.
I called a month after purchasing the dress to see if they could tell me an anticipated arrival date and they couldn't- but the woman at the front desk could tell me the dress had been ordered. I was so so so nervous, but lo and behold, 5 months after it was ordered, it arrived. I had my first fitting with no problem. They even opened the shop early for me to come in at 11am to fit my schedule.
For the second fitting, I missed a phone call at 7:30am saying that the seamstress was sick and had to cancel my 12noon appointment. I noticed the voicemail around 10am and called to reschedule.
The alterations department told me that since they noticed I was an out-of-town bride, the seamstress would make a special trip in, despite her illness, to accommodate me! So nice! Who does that? A great shop.
I realize a lot can go wrong in the process, but for me, everything went right. Read less
Services Used: Dress & Attire
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Laura
Wedding:
8/4/2012
2.5/5.0
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my wedding dress, their service was spotty and they are totally unorganized. I had to call about getting the bridesmaids dresses on time, I never received my veil and I had to buy a new one. When I called them about getting my veil, the manager said the order was lost and they had to put in a rush order. I never got the rush order (2 weeks before the wedding) and when I called again the manager didn't know what happened. I asked for a refund, and she said she would credit my account. I am STILL waiting for this refund! I would not use them ever again, nor would I recommend them. However, I still love my dress :-)
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my Read more...
Let me start by saying, I LOVED MY WEDDING DRESS! But the same cannot be said for House of Brides. Although I loved my wedding dress, their service was spotty and they are totally unorganized. I had to call about getting the bridesmaids dresses on time, I never received my veil and I had to buy a new one. When I called them about getting my veil, the manager said the order was lost and they had to put in a rush order. I never got the rush order (2 weeks before the wedding) and when I called again the manager didn't know what happened. I asked for a refund, and she said she would credit my account. I am STILL waiting for this refund! I would not use them ever again, nor would I recommend them. However, I still love my dress :-) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.8/5.0
Unfortunately, this was the only one of my vendors who caused me wedding stress. I ordered four bridesmaid dresses online February 23 for a wedding on July 14. The dresses came less than two weeks before the wedding - and no one seemed alarmed (which I suppose makes me think it is normal practice).

SERVICE/COMMUNICATION: Sent several emails which were not returned. Was told I would receive calls from supervisors who never called. Had difficulty reaching anyone but the call center. But their reply was almost always that they did not have access to the information I was asking for (delivery or shipping info). I think it was true, but useless to me. None were even slightly concerned that I did not have the dresses after five months.

COST: The dresses I ordered were from the designer Dessy. They arrived perfectly and were lovely. I paid less than I would have at other shops, but the time spent, the stress, and the eventual rushing offset the savings for me.

I spoke to several people before my concern was "elevated" to corporate via email. Dresses arrived about 1.5 weeks later.
Unfortunately, this was the only one of my vendors who caused me wedding stress. I ordered four bridesmaid dresses online Read more...
Unfortunately, this was the only one of my vendors who caused me wedding stress. I ordered four bridesmaid dresses online February 23 for a wedding on July 14. The dresses came less than two weeks before the wedding - and no one seemed alarmed (which I suppose makes me think it is normal practice).

SERVICE/COMMUNICATION: Sent several emails which were not returned. Was told I would receive calls from supervisors who never called. Had difficulty reaching anyone but the call center. But their reply was almost always that they did not have access to the information I was asking for (delivery or shipping info). I think it was true, but useless to me. None were even slightly concerned that I did not have the dresses after five months.

COST: The dresses I ordered were from the designer Dessy. They arrived perfectly and were lovely. I paid less than I would have at other shops, but the time spent, the stress, and the eventual rushing offset the savings for me.

I spoke to several people before my concern was "elevated" to corporate via email. Dresses arrived about 1.5 weeks later. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.5/5.0
Do not purchase a dress from this particular location. They sold me a dress from the rack, told me they would get me one from the warehouse and didnt follow through. My dress was 4 sizes too big on me and they expected me to take care of the alterations myself! Not a good company.
Do not purchase a dress from this particular location. They sold me a dress from the rack, told me they would get me one Read more...
Do not purchase a dress from this particular location. They sold me a dress from the rack, told me they would get me one from the warehouse and didnt follow through. My dress was 4 sizes too big on me and they expected me to take care of the alterations myself! Not a good company. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
DO NOT PURCHASE YOUR GOWN HERE!!! i purchased my gown there during a "Midnight madness" sale they had going on. It was half off, but the only one they had in the store was a size 24 (im a size 18). I was suckered (stupid me) into buying the one in the rack to take advantage of the sale and told they had my correct size in the warehouse and would be switched out on Monday morning. I left the dress there and planned on returning monday for the correct size. After two, almost three weeks of phone calls to them and unanswered messages I finally spoke with a manager who told me in a very nasty tone that my dress was there for me to pick up. So i picked it up, only to find out it was not the correct size. It was still the size 24. And they wouldnt allow me to return it or exchange it or anything!! They wouldnt even pay for the alterations! They told me it would be an additional rate for alterations!! NEVER PURCHASE ANYTHING FROM THEM! I am so sorry I did not read their reviews. I went to the BBB Website and looked them up, they have a lot of negative feedback! Beware, unless the dress fits like a glove and you can walk out of the store with them, I wouldnt recommend purchasing anything from here.
DO NOT PURCHASE YOUR GOWN HERE!!! i purchased my gown there during a "Midnight madness" sale they had going on. It was Read more...
DO NOT PURCHASE YOUR GOWN HERE!!! i purchased my gown there during a "Midnight madness" sale they had going on. It was half off, but the only one they had in the store was a size 24 (im a size 18). I was suckered (stupid me) into buying the one in the rack to take advantage of the sale and told they had my correct size in the warehouse and would be switched out on Monday morning. I left the dress there and planned on returning monday for the correct size. After two, almost three weeks of phone calls to them and unanswered messages I finally spoke with a manager who told me in a very nasty tone that my dress was there for me to pick up. So i picked it up, only to find out it was not the correct size. It was still the size 24. And they wouldnt allow me to return it or exchange it or anything!! They wouldnt even pay for the alterations! They told me it would be an additional rate for alterations!! NEVER PURCHASE ANYTHING FROM THEM! I am so sorry I did not read their reviews. I went to the BBB Website and looked them up, they have a lot of negative feedback! Beware, unless the dress fits like a glove and you can walk out of the store with them, I wouldnt recommend purchasing anything from here. Read less
Services Used: Dress & Attire
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Kayla
Wedding:
6/16/2012
2.5/5.0
Although and I cannot put into words how much I am in LOVE with my wedding dress and bridesmaids dresses from the House of Brides, the service did NOT reach my expectations. The girls that we worked with when we went in were great. However, I was told after purchasing my dress that it would be in around Thanksgiving (I ordered it in July). Thanksgiving came, Christmas came, and no word at all on my dress. I called right after Christmas and I was told the lady was out of office and would call me back. Over a week went by and still nothing. I called back and asked for the manager. I was told that they did not have a manager at that time and they had a fill in from another store. She could not help me either! I went back and forth about four to five times with them before I FINALLY got the status of my dress. They had not ordered it for a few MONTHS after I paid for it. My dress finally came in February. I did not do alterations there. I had my mom pick up the dress and that was that. I was not at all completely satisfied with their service or the way they handle situations.
Although and I cannot put into words how much I am in LOVE with my wedding dress and bridesmaids dresses from the House of Read more...
Although and I cannot put into words how much I am in LOVE with my wedding dress and bridesmaids dresses from the House of Brides, the service did NOT reach my expectations. The girls that we worked with when we went in were great. However, I was told after purchasing my dress that it would be in around Thanksgiving (I ordered it in July). Thanksgiving came, Christmas came, and no word at all on my dress. I called right after Christmas and I was told the lady was out of office and would call me back. Over a week went by and still nothing. I called back and asked for the manager. I was told that they did not have a manager at that time and they had a fill in from another store. She could not help me either! I went back and forth about four to five times with them before I FINALLY got the status of my dress. They had not ordered it for a few MONTHS after I paid for it. My dress finally came in February. I did not do alterations there. I had my mom pick up the dress and that was that. I was not at all completely satisfied with their service or the way they handle situations. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/15/2012
0.0/5.0
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After spending all the money I did, you would think they would atleast steam the dress and/or give me a bag to put it in when I left the store! NOPE!!!!!! I wouldn't send my worst enemy there!
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After Read more...
STAY AWAY! Don't use them unless you want a dress that is late, expensive, and not exactly what you expected. After spending all the money I did, you would think they would atleast steam the dress and/or give me a bag to put it in when I left the store! NOPE!!!!!! I wouldn't send my worst enemy there! Read less
Services Used: Dress & Attire
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Caitlin
Wedding:
6/2/2012
1.0/5.0
I bought a veil at the Glen Ellyn House of Brides six months before the wedding, and it was supposed to arrive 3 months later. The veil had not arrived at the store the WEEK before the wedding date. I called and was told I could get a refund, since I wouldn't get the veil. The refund was never processed. Since early September, I have called House of Brides 15 times. Eventually, I was told that they delete their sale records after the wedding date. I was told I cannot get a refund anymore, despite the previous assurance of a refund and proof of my payment. I asked if I could at least have the veil that I paid for, but I was told I couldn't have that either.

Essentially, House of Brides took over two-hundred dollars from me and gave me nothing but hassle in return. Not only did they not get the veil in before the wedding date, they have wasted hours of my time giving me the run-around. They refuse to give me a refund despite already promising to process it.
I bought a veil at the Glen Ellyn House of Brides six months before the wedding, and it was supposed to arrive 3 months Read more...
I bought a veil at the Glen Ellyn House of Brides six months before the wedding, and it was supposed to arrive 3 months later. The veil had not arrived at the store the WEEK before the wedding date. I called and was told I could get a refund, since I wouldn't get the veil. The refund was never processed. Since early September, I have called House of Brides 15 times. Eventually, I was told that they delete their sale records after the wedding date. I was told I cannot get a refund anymore, despite the previous assurance of a refund and proof of my payment. I asked if I could at least have the veil that I paid for, but I was told I couldn't have that either.

Essentially, House of Brides took over two-hundred dollars from me and gave me nothing but hassle in return. Not only did they not get the veil in before the wedding date, they have wasted hours of my time giving me the run-around. They refuse to give me a refund despite already promising to process it. Read less
Services Used: Dress & Attire
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Amy
Wedding:
5/26/2012
2.4/5.0
I would NOT use them!!! They were not helpful at all!
I would NOT use them!!! They were not helpful at all!
I would NOT use them!!! They were not helpful at all! Read less
Services Used: Dress & Attire
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Karen
Wedding:
5/5/2012
0.5/5.0
HORRIBLE!!!!! Yes, I had a wonderful experience picking out my dress and got the chills and all that... But once they got their money, it was ALL down hill! I followed common practice and gave an earlier wedding date to ensure that my dress came in plenty of time... I am SOOO glad I did that because the dress only arrived 3 days before the date that I gave! Sure, I tried calling as the date approached, and it took over a month and a half to get any updates. No one called me when I was told I would recieve calls. The manager kept passing the blame to other departments, even though SHE assured me that SHE would return my call. My consultant Was great the first time or two, but then I never heard or saw her again. Very poor customer service. Despite my better judgement, I used them for alterations... Mistake... While most of the alterations were okay when I returned for my fitting, the seamstress did not do the bustle that we had discussed on my previous appointment. She said "the pins must have fallen out". When I picked up my dress before the wedding, I did not have the opportunity to try it on (due to an unforeseen medical problem on my end) But on my wedding day, I discovered that while technically she "fixed" the bustle, it was still too long in the back! I kept stepping on and tripping over the back of my dress all night! I still ended up having to hold my dress up to dance- which honestly defeats the purpose of a bustle. I was so disappointed in their service and it really put a damper on my wedding dress experience. I WOULD not go to them in the future and I'd recommend everyone stay away.

I also ordered my bridesmaid dresses from there... That was also a mistake... They tried getting all my of my maids to order dresses SEVERAL sizes too large... my size 6 maid was made to order a size 12! My size 14 maids they wanted to order a size 20! Yes, I realized that it's based on measurements, but something along the lines is majorly skewed!!!
HORRIBLE!!!!! Yes, I had a wonderful experience picking out my dress and got the chills and all that... But once they got Read more...
HORRIBLE!!!!! Yes, I had a wonderful experience picking out my dress and got the chills and all that... But once they got their money, it was ALL down hill! I followed common practice and gave an earlier wedding date to ensure that my dress came in plenty of time... I am SOOO glad I did that because the dress only arrived 3 days before the date that I gave! Sure, I tried calling as the date approached, and it took over a month and a half to get any updates. No one called me when I was told I would recieve calls. The manager kept passing the blame to other departments, even though SHE assured me that SHE would return my call. My consultant Was great the first time or two, but then I never heard or saw her again. Very poor customer service. Despite my better judgement, I used them for alterations... Mistake... While most of the alterations were okay when I returned for my fitting, the seamstress did not do the bustle that we had discussed on my previous appointment. She said "the pins must have fallen out". When I picked up my dress before the wedding, I did not have the opportunity to try it on (due to an unforeseen medical problem on my end) But on my wedding day, I discovered that while technically she "fixed" the bustle, it was still too long in the back! I kept stepping on and tripping over the back of my dress all night! I still ended up having to hold my dress up to dance- which honestly defeats the purpose of a bustle. I was so disappointed in their service and it really put a damper on my wedding dress experience. I WOULD not go to them in the future and I'd recommend everyone stay away.

I also ordered my bridesmaid dresses from there... That was also a mistake... They tried getting all my of my maids to order dresses SEVERAL sizes too large... my size 6 maid was made to order a size 12! My size 14 maids they wanted to order a size 20! Yes, I realized that it's based on measurements, but something along the lines is majorly skewed!!! Read less
Services Used: Dress & Attire
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MeghanO
Wedding:
4/28/2012
3.1/5.0
The good news is that I got my dress in time for the wedding, and had a really good experience trying on dresses. Jenifer G helped me try stuff on and was really helpful. I wanted something super simple and she made some great suggestions and eventually ended up showing me a bridesmaid's dress that I ended up buying in white. I love it!
The negative part is that when you buy your dress the store sells your information to a bunch of different vendors who call, text, and flood your inbox with spam. It was really frustrating and really hard to make stop. Plus, when I called to check when my dress would be in I left three messages, all of which went unanswered, and when I finally went into the store to ask about it they said that it "should be in by the wedding." Not quite the answer I was looking for. Fortunately it came in a week later and they promptly let me know I could pick it up.
The good news is that I got my dress in time for the wedding, and had a really good experience trying on dresses. Jenifer Read more...
The good news is that I got my dress in time for the wedding, and had a really good experience trying on dresses. Jenifer G helped me try stuff on and was really helpful. I wanted something super simple and she made some great suggestions and eventually ended up showing me a bridesmaid's dress that I ended up buying in white. I love it!
The negative part is that when you buy your dress the store sells your information to a bunch of different vendors who call, text, and flood your inbox with spam. It was really frustrating and really hard to make stop. Plus, when I called to check when my dress would be in I left three messages, all of which went unanswered, and when I finally went into the store to ask about it they said that it "should be in by the wedding." Not quite the answer I was looking for. Fortunately it came in a week later and they promptly let me know I could pick it up. Read less
Services Used: Dress & Attire
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Victoria
Wedding:
4/26/2012
2.7/5.0
I agree with many of the comments about the lack of professionalism at House of Brides. I was ignored when I walked in the door, blown off by the consultant who was originally assigned to me, and my next consultant was a bit surly (I thought she was going to roll my eyes at me the second I met her).

I am getting married in the USVI and needed a dress quickly that is good for the beach. I had to buy a sample dress because of my 6-week time frame. Thankfully alterations cleaned my dress, altered it quickly (because the samples are all size 10 or 12), and were very nice.

The customer service at David's Bridal one mile east on Roosevelt Road was much, much better. I guess they teach people to have good customer service at big chains. It just turns out that I found a better dress for my occasion at House of Brides. They have a huge selection at reasonable prices, despite the surly old ladies who work there.
I agree with many of the comments about the lack of professionalism at House of Brides. I was ignored when I walked in the Read more...
I agree with many of the comments about the lack of professionalism at House of Brides. I was ignored when I walked in the door, blown off by the consultant who was originally assigned to me, and my next consultant was a bit surly (I thought she was going to roll my eyes at me the second I met her).

I am getting married in the USVI and needed a dress quickly that is good for the beach. I had to buy a sample dress because of my 6-week time frame. Thankfully alterations cleaned my dress, altered it quickly (because the samples are all size 10 or 12), and were very nice.

The customer service at David's Bridal one mile east on Roosevelt Road was much, much better. I guess they teach people to have good customer service at big chains. It just turns out that I found a better dress for my occasion at House of Brides. They have a huge selection at reasonable prices, despite the surly old ladies who work there. Read less
Services Used: Dress & Attire
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Shelley
Wedding:
3/24/2012
5.0/5.0
Amazing dresses, they do have rush order on some dresses, seamtress who did the alterations was fabulous! I could not be happier with my dress, customer service, or the seamstress...they were all wonderful!
Amazing dresses, they do have rush order on some dresses, seamtress who did the alterations was fabulous! I could not be Read more...
Amazing dresses, they do have rush order on some dresses, seamtress who did the alterations was fabulous! I could not be happier with my dress, customer service, or the seamstress...they were all wonderful! Read less
Services Used: Dress & Attire
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Cynthia
Wedding:
3/24/2012
2.5/5.0
House of Brides (Glen Ellyn) was my first stop in dress shopping. I checked in and was ignored by the receptionist. So I looked around on my own with my wedding planner & a very nice consultant named Nancy saw us and asked if we were being helped.
When I told her we'd been ignored she apologized and made up for the rudeness. She lugged over 30 dresses around the store for me without one single complaint. She made me feel comfortable and confident that I'd find the right dress after the first 2 did not fit me right. I went over to the diva section and found THE dress! I was so thrilled and she was very happy for me. She picked it out for me based on what I described that I wanted. Then I fell in love with a veil and she gave me a pretty big discount. Which was great since veils are outrageously expensive.
I took the dress home then and there.
I needed to have the dress altered a few sizes down since it was from the plus sized section so that added a lot to the cost & the veil was a couple hundred too. So I still spent more than I was supposed to but with 7 weeks to plan a wedding I am very happy to just have THE dress!
I did not use their alterations department because based on their bad reviews I couldn't take that chance. (And the alterations there were also too pricey for me.)
But if your are going for off the rack come here first and ask for Nancy!!! She is awesome and honest! Ignore the girls at the front desk and you will be fine! :) Happy dress hunting!
House of Brides (Glen Ellyn) was my first stop in dress shopping. I checked in and was ignored by the receptionist. So I Read more...
House of Brides (Glen Ellyn) was my first stop in dress shopping. I checked in and was ignored by the receptionist. So I looked around on my own with my wedding planner & a very nice consultant named Nancy saw us and asked if we were being helped.
When I told her we'd been ignored she apologized and made up for the rudeness. She lugged over 30 dresses around the store for me without one single complaint. She made me feel comfortable and confident that I'd find the right dress after the first 2 did not fit me right. I went over to the diva section and found THE dress! I was so thrilled and she was very happy for me. She picked it out for me based on what I described that I wanted. Then I fell in love with a veil and she gave me a pretty big discount. Which was great since veils are outrageously expensive.
I took the dress home then and there.
I needed to have the dress altered a few sizes down since it was from the plus sized section so that added a lot to the cost & the veil was a couple hundred too. So I still spent more than I was supposed to but with 7 weeks to plan a wedding I am very happy to just have THE dress!
I did not use their alterations department because based on their bad reviews I couldn't take that chance. (And the alterations there were also too pricey for me.)
But if your are going for off the rack come here first and ask for Nancy!!! She is awesome and honest! Ignore the girls at the front desk and you will be fine! :) Happy dress hunting! Read less
Services Used: Dress & Attire
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winterbride28
Wedding:
1/28/2012
2.5/5.0
I found my dress at House of Brides, and ordered it and received it with no problems. The salespeople talked me into buying a dress that was at least one size bigger than I needed. My dress had a corset tie back, and when I took it to an outside seamstress, she said that these dresses never need to be bought bigger, and that the stores do it to make more money on alterations. Luckily, the seamstress saved us time and money, and we were able to simply tie the corset tighter instead of having the whole thing altered.
I thought it would be convenient to let the groom order the tuxes from the men's side of this store, and they had some deals going on for that as well. The day before the wedding, the guys went and picked up their suits, and despite all their measurements being submitted a month before, both father's tuxes were in the wrong sizes, and needed to be re-ordered and both fathers had to go back multiple times to get the right sized suit.
I loved my dress, but I would seriously consider this store's quality of work and professionalism before recommending it to anyone.
I found my dress at House of Brides, and ordered it and received it with no problems. The salespeople talked me into Read more...
I found my dress at House of Brides, and ordered it and received it with no problems. The salespeople talked me into buying a dress that was at least one size bigger than I needed. My dress had a corset tie back, and when I took it to an outside seamstress, she said that these dresses never need to be bought bigger, and that the stores do it to make more money on alterations. Luckily, the seamstress saved us time and money, and we were able to simply tie the corset tighter instead of having the whole thing altered.
I thought it would be convenient to let the groom order the tuxes from the men's side of this store, and they had some deals going on for that as well. The day before the wedding, the guys went and picked up their suits, and despite all their measurements being submitted a month before, both father's tuxes were in the wrong sizes, and needed to be re-ordered and both fathers had to go back multiple times to get the right sized suit.
I loved my dress, but I would seriously consider this store's quality of work and professionalism before recommending it to anyone. Read less
Services Used: Dress & Attire
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Jmoonjr
Wedding:
12/6/2011
5.0/5.0
Fran and Toni were the best. They took care of all our needs and alterations for our dresses. I can't thank them enough for their patience with us and their pursuit to make our dream wedding come true.
Fran and Toni were the best. They took care of all our needs and alterations for our dresses. I can't thank them enough Read more...
Fran and Toni were the best. They took care of all our needs and alterations for our dresses. I can't thank them enough for their patience with us and their pursuit to make our dream wedding come true. Read less
Services Used: Dress & Attire
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Mike
Wedding:
11/11/2011
0.4/5.0
I highly do NOT recommend House of Brides. I ordered my dress back in April and it originally came in June 25th but was the wrong size and they were already trying to charge me alteration fees of $325 with out me even trying on the dress. They sent it back to get the correct size and I was told it would be back in 2 weeks later. Months passed and no word on my dress. 3 months before my wedding I continually called to find out the process of my dress and never got a call back from the manager. 1 month before, still no word of my dress and I had JUST gotten my bridesmaids dresses that were also ordered in April. My head piece was also not in yet. 5 weeks before the wedding date (Nov 11, 2011) I finally get through by going to their customer relations and they tell me it is stuck in customs. I had to threaten them and tell them if I did not have my dress by the end of the week I would be going to the BBB. All of a sudden 4 weeks prior to the wedding I get a call and am told my dress is finally in. Luckily for them it was the correct size. We had to fight to get free alterations of the bust (very minimal alterations) and to get the bustle done (which was done by the alterations lady with out them knowing). DO NOT GO TO HOUSE OF BRIDES!!
I highly do NOT recommend House of Brides. I ordered my dress back in April and it originally came in June 25th but was Read more...
I highly do NOT recommend House of Brides. I ordered my dress back in April and it originally came in June 25th but was the wrong size and they were already trying to charge me alteration fees of $325 with out me even trying on the dress. They sent it back to get the correct size and I was told it would be back in 2 weeks later. Months passed and no word on my dress. 3 months before my wedding I continually called to find out the process of my dress and never got a call back from the manager. 1 month before, still no word of my dress and I had JUST gotten my bridesmaids dresses that were also ordered in April. My head piece was also not in yet. 5 weeks before the wedding date (Nov 11, 2011) I finally get through by going to their customer relations and they tell me it is stuck in customs. I had to threaten them and tell them if I did not have my dress by the end of the week I would be going to the BBB. All of a sudden 4 weeks prior to the wedding I get a call and am told my dress is finally in. Luckily for them it was the correct size. We had to fight to get free alterations of the bust (very minimal alterations) and to get the bustle done (which was done by the alterations lady with out them knowing). DO NOT GO TO HOUSE OF BRIDES!! Read less
Services Used: Dress & Attire
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Miriame
Wedding:
11/11/2011
1.7/5.0
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult to get a response. I had to call several tomes before o got someone to call me back
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult Read more...
the dress was order online at house of brides.com but when I called to ask questions about my dress, it was very difficult to get a response. I had to call several tomes before o got someone to call me back Read less
Services Used: Dress & Attire
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Kari
Wedding:
10/29/2011
2.2/5.0
I got a good deal on a beautiful veil, headband and dress but I'm not sure I wold recommend going here. My dress came in quickly but my veil and headband took much longer and when I called to ask about them I could not get anyone to call me back. I probably called four times before I finally got someone on the phone who could answer my questions. They are not that friendly at the front desk either. Fran who helped me pick out my dress was wonderful as well as the woman who did the tailoring but the customer service after your purchase the dress is horrible
I got a good deal on a beautiful veil, headband and dress but I'm not sure I wold recommend going here. My dress came in Read more...
I got a good deal on a beautiful veil, headband and dress but I'm not sure I wold recommend going here. My dress came in quickly but my veil and headband took much longer and when I called to ask about them I could not get anyone to call me back. I probably called four times before I finally got someone on the phone who could answer my questions. They are not that friendly at the front desk either. Fran who helped me pick out my dress was wonderful as well as the woman who did the tailoring but the customer service after your purchase the dress is horrible Read less
Services Used: Dress & Attire
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Megan
Wedding:
10/22/2011
0.8/5.0
I ended up buying my dress from HoB since they were having a sale. Actually the experience at the actual salon was fine. I went to both this location and the one downtown. However, after the purchase was made, things started to go down hill. I was told that my dress would take 12-16 weeks. However, after about 5 months when I still hadn't heard from them, I started to worry and called them. After about 5 messages, I finally got someone on the phone. From there, she was very condescending telling me that I ordered in busy bridal season and that China takes off the entire month of January and that's why it was late. How would I know that? These are the types of things that I would expect would make the dress take more on the 16 week rather than 12 weeks. I kept calling back after another 3 weeks and got the run around. This happened another 2 times before my dress finally came in mid July. That would mean it took almost 8 months for my dress to come in. Due to such poor customer service, I took my dress elsewhere to be altered. Moral of the story is, if you buy your dress here, LIE about your wedding date by at least 5 months.
I ended up buying my dress from HoB since they were having a sale. Actually the experience at the actual salon was fine. I Read more...
I ended up buying my dress from HoB since they were having a sale. Actually the experience at the actual salon was fine. I went to both this location and the one downtown. However, after the purchase was made, things started to go down hill. I was told that my dress would take 12-16 weeks. However, after about 5 months when I still hadn't heard from them, I started to worry and called them. After about 5 messages, I finally got someone on the phone. From there, she was very condescending telling me that I ordered in busy bridal season and that China takes off the entire month of January and that's why it was late. How would I know that? These are the types of things that I would expect would make the dress take more on the 16 week rather than 12 weeks. I kept calling back after another 3 weeks and got the run around. This happened another 2 times before my dress finally came in mid July. That would mean it took almost 8 months for my dress to come in. Due to such poor customer service, I took my dress elsewhere to be altered. Moral of the story is, if you buy your dress here, LIE about your wedding date by at least 5 months. Read less
Services Used: Dress & Attire
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april
Wedding:
10/14/2011
4.1/5.0
wide variety of dresses. associates are helpful and knowledgeable
wide variety of dresses. associates are helpful and knowledgeable
wide variety of dresses. associates are helpful and knowledgeable Read less
Services Used: Dress & Attire
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Aimee
Wedding:
10/8/2011
0.0/5.0
ZERO stars for this nightmare! My dress, veil and alterations were paid for in full on 01/31/11 for my 10/08/11 wedding. I was told my dress would take 4-6 months to come in, with the first fitting 4 weeks before the wedding. I told them I was a 6 dress, but the rep said to order a size 8 since couture dresses run small. By the last week in August, I had not heard anything from HOB. I called and left a message for ordering. Debbie called back and said my dress would be in within 2 weeks. After those 2 weeks passed with no update, I left another message. Debbie called back and said there was a delay, it would be in 9/16. By 9/15 I still had no update. I called yet again. On 9/16 Debbie returned my call to say my dress was delayed in customs, and would be ANOTHER week. She said there was nothing they could do, my dress was ordered at the end of August (NOT JANUARY...), it shipped by ocean from China to the mfg in NY, as soon as the mfg received the dress it would be sent overnight to HOB and besides, couture dresses take 8-12 months. I reminded her HOB told me 4-6 months, and asked what if my dress never came in. She replied I could come in and reselect off the rack. If I wanted off-the-rack, I would not have purchased my dress over 8 months in advance. Thursday (9/22) PM, HOB called that my dress arrived. I wanted to make a fitting appt asap, but was sent to the alterations voicemail. After 2 hours with no return call, I called back and refused to get off the line until I had an alterations appt (they kept me on hold for 15+ minutes). When I finally got alterations, I was informed fittings were only Mon-Thur 12:00-6:00PM. My first fitting was 9/26. I waited 15 minutes past my appt time before the seamstress came in. I wanted several things done: take out mfg bra cups, add bra cups inside, take the dress in on the sides and top (it was too big-they had me order the wrong size), add a satin panel and bustle the sweep train. The dress was too long, but the seamstress wanted to try only shortening the under-layers so she would not have to cut the lace top-layer. And they gave me the wrong veil. On 9/28 the rep called that oops, they put my sticker on the wrong veil but the correct one arrived. I truly believe they tried to switch out the veil I purchased for a cheaper substitute. I also don't think I got the correct veil (no item # on the one I finally recd). My second fitting was 10/3, and I almost cried. The dress was too long, the mfg bra cups were still showing, it was too big in the bust and and the bustle was terrible. All the buttons were sewn in at line at the bottom of the zipper, so when bustled it made a boxy silhouette over my hips. I told her her these needed to be redone. She said OK, come back 10/5 and it would all be ready...for my 10/8 wedding. On 10/5 I went back. The dress seemed to be OK and it went home with me. On my wedding day I noticed what a terrible job they did for $295 alterations. The bra cups stitching inside was loose, the bustle buttons were not evenly spaced, the dress was still too big on top and the lace outer-layer was not hemmed evenly. At my wedding, one bra cup came out completely and a bustle button broke so my train dragged. No one noticed and I still had the best wedding ever, but HOB put me through a nightmare experience. I would rather have paid full price or more for my dress from a different shop than deal with the fiasco that is HOB.
ZERO stars for this nightmare! My dress, veil and alterations were paid for in full on 01/31/11 for my 10/08/11 wedding. I Read more...
ZERO stars for this nightmare! My dress, veil and alterations were paid for in full on 01/31/11 for my 10/08/11 wedding. I was told my dress would take 4-6 months to come in, with the first fitting 4 weeks before the wedding. I told them I was a 6 dress, but the rep said to order a size 8 since couture dresses run small. By the last week in August, I had not heard anything from HOB. I called and left a message for ordering. Debbie called back and said my dress would be in within 2 weeks. After those 2 weeks passed with no update, I left another message. Debbie called back and said there was a delay, it would be in 9/16. By 9/15 I still had no update. I called yet again. On 9/16 Debbie returned my call to say my dress was delayed in customs, and would be ANOTHER week. She said there was nothing they could do, my dress was ordered at the end of August (NOT JANUARY...), it shipped by ocean from China to the mfg in NY, as soon as the mfg received the dress it would be sent overnight to HOB and besides, couture dresses take 8-12 months. I reminded her HOB told me 4-6 months, and asked what if my dress never came in. She replied I could come in and reselect off the rack. If I wanted off-the-rack, I would not have purchased my dress over 8 months in advance. Thursday (9/22) PM, HOB called that my dress arrived. I wanted to make a fitting appt asap, but was sent to the alterations voicemail. After 2 hours with no return call, I called back and refused to get off the line until I had an alterations appt (they kept me on hold for 15+ minutes). When I finally got alterations, I was informed fittings were only Mon-Thur 12:00-6:00PM. My first fitting was 9/26. I waited 15 minutes past my appt time before the seamstress came in. I wanted several things done: take out mfg bra cups, add bra cups inside, take the dress in on the sides and top (it was too big-they had me order the wrong size), add a satin panel and bustle the sweep train. The dress was too long, but the seamstress wanted to try only shortening the under-layers so she would not have to cut the lace top-layer. And they gave me the wrong veil. On 9/28 the rep called that oops, they put my sticker on the wrong veil but the correct one arrived. I truly believe they tried to switch out the veil I purchased for a cheaper substitute. I also don't think I got the correct veil (no item # on the one I finally recd). My second fitting was 10/3, and I almost cried. The dress was too long, the mfg bra cups were still showing, it was too big in the bust and and the bustle was terrible. All the buttons were sewn in at line at the bottom of the zipper, so when bustled it made a boxy silhouette over my hips. I told her her these needed to be redone. She said OK, come back 10/5 and it would all be ready...for my 10/8 wedding. On 10/5 I went back. The dress seemed to be OK and it went home with me. On my wedding day I noticed what a terrible job they did for $295 alterations. The bra cups stitching inside was loose, the bustle buttons were not evenly spaced, the dress was still too big on top and the lace outer-layer was not hemmed evenly. At my wedding, one bra cup came out completely and a bustle button broke so my train dragged. No one noticed and I still had the best wedding ever, but HOB put me through a nightmare experience. I would rather have paid full price or more for my dress from a different shop than deal with the fiasco that is HOB. Read less
Services Used: Dress & Attire
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ebusinaro
Wedding:
10/1/2011
2.8/5.0
I found an amazing dress and that in the only positive thing about my experience. I bought it off the rack, but my bridesmaids dresses needed to be ordered, which didn't happen when it was supposed to, they got the dresses just in time to get altered the week before the wedding. I had complications with everything from them not giving me the right slip that I bought, not doing what they were supposed to for my alterations, the dress was never already pulled for my appointment, they said they were giving me a discount when they charged me what they had originally quoted me for things like cleaning and alterations. Many times when I asked someone a question, they acted like I was inconveniencing them. Thank GOD everything came out okay and in tie for my wedding! If I had to do it all again I don't know if I would go there again.
I found an amazing dress and that in the only positive thing about my experience. I bought it off the rack, but my Read more...
I found an amazing dress and that in the only positive thing about my experience. I bought it off the rack, but my bridesmaids dresses needed to be ordered, which didn't happen when it was supposed to, they got the dresses just in time to get altered the week before the wedding. I had complications with everything from them not giving me the right slip that I bought, not doing what they were supposed to for my alterations, the dress was never already pulled for my appointment, they said they were giving me a discount when they charged me what they had originally quoted me for things like cleaning and alterations. Many times when I asked someone a question, they acted like I was inconveniencing them. Thank GOD everything came out okay and in tie for my wedding! If I had to do it all again I don't know if I would go there again. Read less
Services Used: Dress & Attire
Wwnetwork-128
illinois
Wedding:
9/17/2011
0.0/5.0
This is one of the rudest stores I have ever talked to. Another House of Brides ruined my dress during alterations. The Glen Ellyn seamstress offered to look at the dress and try to fix it 2 days before my wedding- I was so relieved. When I called that morning to confirm the appointment, the manager told me that they were refusing to see me since I did not buy my dress there. I told her that I would pay extra just for her to look at the dress and she flat out told me that they could do nothing for me, as I was in tears on the phone. I asked her if she could check with the seamstress and call me back either way if there was anything she could do- I never got even a call back. I just don't understand how a store could be so heartless to a bride 2 days before her wedding.
Luckily my maid-of-honor found an excellent seamstress with over 30 years experience and she fixed the dress completely. House of Brides is a complete scam- DO NOT SHOP THERE. It's not worth the aggravation.
This is one of the rudest stores I have ever talked to. Another House of Brides ruined my dress during alterations. The Read more...
This is one of the rudest stores I have ever talked to. Another House of Brides ruined my dress during alterations. The Glen Ellyn seamstress offered to look at the dress and try to fix it 2 days before my wedding- I was so relieved. When I called that morning to confirm the appointment, the manager told me that they were refusing to see me since I did not buy my dress there. I told her that I would pay extra just for her to look at the dress and she flat out told me that they could do nothing for me, as I was in tears on the phone. I asked her if she could check with the seamstress and call me back either way if there was anything she could do- I never got even a call back. I just don't understand how a store could be so heartless to a bride 2 days before her wedding.
Luckily my maid-of-honor found an excellent seamstress with over 30 years experience and she fixed the dress completely. House of Brides is a complete scam- DO NOT SHOP THERE. It's not worth the aggravation. Read less
Services Used: Dress & Attire
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Megan
Wedding:
9/16/2011
3.4/5.0
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and name, I think they inflated the original price of the dress quite a bit. They told me it was originally on sale for $2,500.00, it was probably closer to $1,200.00 new. I did pay less than that and loved the dress, so OK.
The alterations department was very no-nonsense and they took the three fittings necessary to make the dress fit properly. They were flexible with appointments, which was good.
I had a good experience overall.
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and Read more...
I purchased a sample gown from the downtown store. I loved my dress, but after finally tracking down the designer and name, I think they inflated the original price of the dress quite a bit. They told me it was originally on sale for $2,500.00, it was probably closer to $1,200.00 new. I did pay less than that and loved the dress, so OK.
The alterations department was very no-nonsense and they took the three fittings necessary to make the dress fit properly. They were flexible with appointments, which was good.
I had a good experience overall. Read less
Services Used: Dress & Attire
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cindy d
Wedding:
8/19/2011
0.3/5.0
VERY dissatisfied with this company AFTER the Bride's & Bridesmaid's dresses were ordered. Seems they are only interested in the sell, after that, it's nothing short of a miracle to have someone return your call. Their computer system is antiquated, still operating in DOS. From a faxed order sent multiple times, to adding extra length to the wrong dress, to the dresses coming in 2 weeks apart from each other AFTER instructed to order at the same time to prevent this, to alterations for the bride a flat $400.00 fee. This company's job is to order and deliver dresses - one would think they would be more organized.
VERY dissatisfied with this company AFTER the Bride's & Bridesmaid's dresses were ordered. Seems they are only interested Read more...
VERY dissatisfied with this company AFTER the Bride's & Bridesmaid's dresses were ordered. Seems they are only interested in the sell, after that, it's nothing short of a miracle to have someone return your call. Their computer system is antiquated, still operating in DOS. From a faxed order sent multiple times, to adding extra length to the wrong dress, to the dresses coming in 2 weeks apart from each other AFTER instructed to order at the same time to prevent this, to alterations for the bride a flat $400.00 fee. This company's job is to order and deliver dresses - one would think they would be more organized. Read less
Services Used: Dress & Attire
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Caro
Wedding:
8/6/2011
1.4/5.0
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a very pricey bridal boutique. I can say that the dress arrived in good condition. The price was indeed quite a lot cheaper than the boutique where I first found the dress. Now that it's all done, I can say I would have paid more for the customer service and peace of mind that I would have gotten elsewhere. I placed my order in early February and got a single confirmation email - then nothing. for MONTHS. I was incredibly anxious for weeks because I had no idea where my dress was, or when I could expect to have it in my hands. Calls and emails to customer service could only tell me that my credit card had been charged (duh) and the order was pending - not helpful at all. Then one day in MAY, the dress just showed up! I was never notified that it had shipped, I received no tracking number. Considering the vendor charges a large fee (~$100) for a returned delivery, it was sheer luck that someone was around to sign for the delivery!!!! All of that said, it was the style, color, and size I had ordered, so they did get that right.

Customer service with this vendor is HORRIBLE. If you want to stay sane and save money, look elsewhere!
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a Read more...
I should say that this review is for the website only. I used this vendor to buy my wedding gown, after finding it at a very pricey bridal boutique. I can say that the dress arrived in good condition. The price was indeed quite a lot cheaper than the boutique where I first found the dress. Now that it's all done, I can say I would have paid more for the customer service and peace of mind that I would have gotten elsewhere. I placed my order in early February and got a single confirmation email - then nothing. for MONTHS. I was incredibly anxious for weeks because I had no idea where my dress was, or when I could expect to have it in my hands. Calls and emails to customer service could only tell me that my credit card had been charged (duh) and the order was pending - not helpful at all. Then one day in MAY, the dress just showed up! I was never notified that it had shipped, I received no tracking number. Considering the vendor charges a large fee (~$100) for a returned delivery, it was sheer luck that someone was around to sign for the delivery!!!! All of that said, it was the style, color, and size I had ordered, so they did get that right.

Customer service with this vendor is HORRIBLE. If you want to stay sane and save money, look elsewhere! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.3/5.0
I had a horrible experience with House of brides! I didnt get a a customized/special dress. It was simple and plain, but for some reason took 10 months to get in and was ordered the wrong size. then they wanted me to pay for the "fixing of the size" and pay $450. They were so rude to me and my dress ended up getting fixed 1 week before my wedding. I HIGHLY recommend not using them, unless you love stress and head aches!
I had a horrible experience with House of brides! I didnt get a a customized/special dress. It was simple and plain, but Read more...
I had a horrible experience with House of brides! I didnt get a a customized/special dress. It was simple and plain, but for some reason took 10 months to get in and was ordered the wrong size. then they wanted me to pay for the "fixing of the size" and pay $450. They were so rude to me and my dress ended up getting fixed 1 week before my wedding. I HIGHLY recommend not using them, unless you love stress and head aches! Read less
Services Used: Dress & Attire
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melissah
Wedding:
7/23/2011
2.2/5.0
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - and bought. The dress came early and was perfect. If I had walked out the door at that moment, I would have given them 4 stars - maybe 5, but unfortunately, that is when things hit the fan...

I came back for my alterations and they sent me to a back room to meet with a crotchety old european woman with one red eye - seriously. It was straight out of Snow White. I am pretty sure she put a curse on me. She was so mean to me. My dress was ordered in the size THEY measured me for and she refused to zip my dress all the way, accusing me of gaining weight. Now, any bride knows perfectly well you need to use a little elbow grease to zip a wedding dress THEY ARE SUPPOSED TO BE SNUG. Besides, ummm...aren't you a seamstress? Isn't your job to make it fit? (And no, I had not gained an ounce) It turned out I just needed to take off my bra and then it was perfect. I asked for my original consultant Colleen to come help because I was upset with the seamstress at that point. That's when she really got mad. She crossed her arms and moped around, refusing to speak to me.

It gets worse. The store had guaranteed, in writing, ON MY RECIEPT that I would not pay more than $349 for my alterations. The crazy red-eyed seamstress indignantly insisted that her prices had gone up and I would have to pay $499. I complained to a manager and all she could do was tell me "we will have to get back to you." WHAT?? I'm pretty sure that's illegal, but I gave them the benefit of the doubt and left. The next day they called me to say they would honor the $349, but it was too late. I decided I would not leave my dress with Cruella the wedding dress ogre.

When I came to collect the dress, a woman at the desk asked why I wasn't leaving it. I told her about what happened with the alterations woman. She was not the least bit surprised. Her answer? "Well, we know how she is, but she does a good job." You know how she is?? There are plenty of people who can sew, there is no excuse for letting your customers - brides no less - who are supposed to be having a special experience and spending a significant amount of cash - be treated that way. That's a real shame if they are aware of this. I wouldn't expect to be treated that way at Burger King, let alone shopping for my wedding dress.

I took my dress to Dress Dr at the water tower for alterations - lifesavers!

Ladies, this city is filled with lovely bridal stores dying for your business. Find one. Don't go here.
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - Read more...
Well, it started out great. Colleen H was my consultant. She is a doll and helped me find a gorgeous dress that I loved - and bought. The dress came early and was perfect. If I had walked out the door at that moment, I would have given them 4 stars - maybe 5, but unfortunately, that is when things hit the fan...

I came back for my alterations and they sent me to a back room to meet with a crotchety old european woman with one red eye - seriously. It was straight out of Snow White. I am pretty sure she put a curse on me. She was so mean to me. My dress was ordered in the size THEY measured me for and she refused to zip my dress all the way, accusing me of gaining weight. Now, any bride knows perfectly well you need to use a little elbow grease to zip a wedding dress THEY ARE SUPPOSED TO BE SNUG. Besides, ummm...aren't you a seamstress? Isn't your job to make it fit? (And no, I had not gained an ounce) It turned out I just needed to take off my bra and then it was perfect. I asked for my original consultant Colleen to come help because I was upset with the seamstress at that point. That's when she really got mad. She crossed her arms and moped around, refusing to speak to me.

It gets worse. The store had guaranteed, in writing, ON MY RECIEPT that I would not pay more than $349 for my alterations. The crazy red-eyed seamstress indignantly insisted that her prices had gone up and I would have to pay $499. I complained to a manager and all she could do was tell me "we will have to get back to you." WHAT?? I'm pretty sure that's illegal, but I gave them the benefit of the doubt and left. The next day they called me to say they would honor the $349, but it was too late. I decided I would not leave my dress with Cruella the wedding dress ogre.

When I came to collect the dress, a woman at the desk asked why I wasn't leaving it. I told her about what happened with the alterations woman. She was not the least bit surprised. Her answer? "Well, we know how she is, but she does a good job." You know how she is?? There are plenty of people who can sew, there is no excuse for letting your customers - brides no less - who are supposed to be having a special experience and spending a significant amount of cash - be treated that way. That's a real shame if they are aware of this. I wouldn't expect to be treated that way at Burger King, let alone shopping for my wedding dress.

I took my dress to Dress Dr at the water tower for alterations - lifesavers!

Ladies, this city is filled with lovely bridal stores dying for your business. Find one. Don't go here. Read less
Services Used: Dress & Attire
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Yvette
Wedding:
7/2/2011
3.6/5.0
We got our bridesmaid dresses from here. They were helpful, prompt, and nice. Only downfall is dresses here cost more than they would have at a nice department store or shop.
We got our bridesmaid dresses from here. They were helpful, prompt, and nice. Only downfall is dresses here cost more than Read more...
We got our bridesmaid dresses from here. They were helpful, prompt, and nice. Only downfall is dresses here cost more than they would have at a nice department store or shop. Read less
Services Used: Dress & Attire
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Chelsea
Wedding:
6/11/2011
0.2/5.0
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides!
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a Read more...
NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides! Read less
Services Used: Dress & Attire
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BenandMarygettingmarried
Wedding:
6/11/2011
4.8/5.0
The House of Brides in Glen Ellyn is very professional, clean, and friendly. It is so much better than the location in Schamburg. I got my dress and my bridesmaids dresses here. The staff was friendly and always helpful. I got the person's email address which was so nice when questions came up. And the staff members, especially Jen, was always cheerful and helpful. They helped me put my entire look together which I'm still getting compliments on.

However I took off a 1/2 star on professional because on 2 occasions I waited at the front counter for 5 - 10 minutes before anyone acknowledged me. Also, I took off 1/2 star on value because the flat rate for alterations was way too high for the little amount of work I had done to my dress.

Overall, I enjoyed House of Brides in Glen Ellyn and would recommend it to others.
The House of Brides in Glen Ellyn is very professional, clean, and friendly. It is so much better than the location in Read more...
The House of Brides in Glen Ellyn is very professional, clean, and friendly. It is so much better than the location in Schamburg. I got my dress and my bridesmaids dresses here. The staff was friendly and always helpful. I got the person's email address which was so nice when questions came up. And the staff members, especially Jen, was always cheerful and helpful. They helped me put my entire look together which I'm still getting compliments on.

However I took off a 1/2 star on professional because on 2 occasions I waited at the front counter for 5 - 10 minutes before anyone acknowledged me. Also, I took off 1/2 star on value because the flat rate for alterations was way too high for the little amount of work I had done to my dress.

Overall, I enjoyed House of Brides in Glen Ellyn and would recommend it to others. Read less
Services Used: Dress & Attire
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june bride 11
Wedding:
6/5/2011
4.6/5.0
House of Brides in NAPERVILLE was great to work with. I got my bridal gown there and my consultant, Mikayla, was amazing to work with! She truly dedicated her time to just helping me find my dress. She was very honest but not pushy with me at all. I found the dress of my dreams and paid just what I had budgeted for. The manager at this location was also very helpful and kind.
House of Brides in NAPERVILLE was great to work with. I got my bridal gown there and my consultant, Mikayla, was amazing Read more...
House of Brides in NAPERVILLE was great to work with. I got my bridal gown there and my consultant, Mikayla, was amazing to work with! She truly dedicated her time to just helping me find my dress. She was very honest but not pushy with me at all. I found the dress of my dreams and paid just what I had budgeted for. The manager at this location was also very helpful and kind. Read less
Services Used: Dress & Attire
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Desiree
Wedding:
5/28/2011
1.4/5.0
Unless you want to be a nerve racked bride who wants to have to follow up on every order from this place, stay away. I ordered my bridesmaid dresses from here well over 6 months before the wedding, some of the dresses came 7 weeks before the weddding, but one came 1 1/2 weeks before the wedding, and that was only because i called daily to check on the status and have people research where the dress was. I was called and told that my veil had arrived, 3 weeks beofore the wedding, but when I went to go pick it up 2 weeks before the wedding it could not be found and I was told that the "vendor was behind" even though I was called just a week before to pick up the veil. It was "rush" delivered 2 days later. They boast that their alterations people have 20 years of experience but I highly doubt that based on the experience I had. I had to tell them to hide the hooks/buttons for the bustle, and the hooks ripped off on my wedding day leaving me to have to deal with a cathedral train that was constantly in the way at my reception. I would not recommend them to anyone.
Unless you want to be a nerve racked bride who wants to have to follow up on every order from this place, stay away. I Read more...
Unless you want to be a nerve racked bride who wants to have to follow up on every order from this place, stay away. I ordered my bridesmaid dresses from here well over 6 months before the wedding, some of the dresses came 7 weeks before the weddding, but one came 1 1/2 weeks before the wedding, and that was only because i called daily to check on the status and have people research where the dress was. I was called and told that my veil had arrived, 3 weeks beofore the wedding, but when I went to go pick it up 2 weeks before the wedding it could not be found and I was told that the "vendor was behind" even though I was called just a week before to pick up the veil. It was "rush" delivered 2 days later. They boast that their alterations people have 20 years of experience but I highly doubt that based on the experience I had. I had to tell them to hide the hooks/buttons for the bustle, and the hooks ripped off on my wedding day leaving me to have to deal with a cathedral train that was constantly in the way at my reception. I would not recommend them to anyone. Read less
Services Used: Dress & Attire
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jordan820
Wedding:
5/27/2011
5.0/5.0
I had a great experience both with my wedding dress as well as my bridesmaid dresses from House of Brides. I worked with Annette and she was wonderful!! I purchased my dress during an event the store was hosting and received a credit I was able to use for both my shoes and hair piece. My alterations were exactly what I wanted and I couldn't have been happier with the experience.
I had a great experience both with my wedding dress as well as my bridesmaid dresses from House of Brides. I worked with Read more...
I had a great experience both with my wedding dress as well as my bridesmaid dresses from House of Brides. I worked with Annette and she was wonderful!! I purchased my dress during an event the store was hosting and received a credit I was able to use for both my shoes and hair piece. My alterations were exactly what I wanted and I couldn't have been happier with the experience. Read less
Services Used: Dress & Attire
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Talia
Wedding:
3/20/2011
0.8/5.0
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they called me with a question about my order. Because they had a pending question my order was never placed even though I received a order confirmation! There was no way my dress would arrive on time seeing that they waited 4+ weeks to close out a pending question. Needless to say I had a shouting match with the customer service representative and she hung up on me. When I called back I was informed that since I was not happy with their service they had already canceled my order!! Luckily I found NetBride (my dress angels) to order the same bridesmaid dresses through at the same price. I reported House of Brides to the BBB. DO NOT USE HOUSE OF BRIDES!!!!
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they Read more...
I ordered my bridesmaids dresses in September and received my receipt and confirmation via email. Late October, they called me with a question about my order. Because they had a pending question my order was never placed even though I received a order confirmation! There was no way my dress would arrive on time seeing that they waited 4+ weeks to close out a pending question. Needless to say I had a shouting match with the customer service representative and she hung up on me. When I called back I was informed that since I was not happy with their service they had already canceled my order!! Luckily I found NetBride (my dress angels) to order the same bridesmaid dresses through at the same price. I reported House of Brides to the BBB. DO NOT USE HOUSE OF BRIDES!!!! Read less
Services Used: Dress & Attire
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ayottel
Wedding:
2/5/2011
3.7/5.0
I had an overall okay experience with House of Brides. I absolutely LOVED my dress. But some experiences could have been better. I have to rate the general House of Brides lower due to my poor experience at the Schaumburg location - I have to warn you ladies DO NOT go to the Schaumburg location - as they will treat you like crap. Also - do not attempt to go to any of these stores without an appointment.

I had a pleasant experience at Glen Ellyn location - I would rank about 4.2 Tracy my consultant was amazing and very honest about what looked good and what didn't. Very informative about bustles and showing me what accessories worked with the dress. Furthermore, she was very VERY honest about pricing and where/what I could do to help bring my costs down in other areas since my dress was a little more than I wanted to spend but I was in love with it.

I had a wonderful experience with their alterations department. THey were very patient with me, listened to all my concerns, and literally took me through the process one step at a time and made sure they had me ready to go for my wedding with time to spare. Thank you House of Brides GLEN ELLEN - =)
I had an overall okay experience with House of Brides. I absolutely LOVED my dress. But some experiences could have been Read more...
I had an overall okay experience with House of Brides. I absolutely LOVED my dress. But some experiences could have been better. I have to rate the general House of Brides lower due to my poor experience at the Schaumburg location - I have to warn you ladies DO NOT go to the Schaumburg location - as they will treat you like crap. Also - do not attempt to go to any of these stores without an appointment.

I had a pleasant experience at Glen Ellyn location - I would rank about 4.2 Tracy my consultant was amazing and very honest about what looked good and what didn't. Very informative about bustles and showing me what accessories worked with the dress. Furthermore, she was very VERY honest about pricing and where/what I could do to help bring my costs down in other areas since my dress was a little more than I wanted to spend but I was in love with it.

I had a wonderful experience with their alterations department. THey were very patient with me, listened to all my concerns, and literally took me through the process one step at a time and made sure they had me ready to go for my wedding with time to spare. Thank you House of Brides GLEN ELLEN - =) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.7/5.0
I found a beautiful dress that looked one of a kind.
I found a beautiful dress that looked one of a kind.
I found a beautiful dress that looked one of a kind. Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
12/16/2010
3.3/5.0
Great service. Pricey dresses but a great selection.
Great service. Pricey dresses but a great selection.
Great service. Pricey dresses but a great selection. Read less
Services Used: Dress & Attire
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Amy
Wedding:
11/6/2010
4.0/5.0
We had an all in all good experience with House of Brides. My bridesmaids and mom all got their dresses from them. They were a bit expensive in my opinion and after traveling to different stores I found that depending on what town you were in, the price on the SAME dress could be more than $50 at one location than another. We were able to negotiate with them and get them to match the online prices of the dresses, they say they cannot do this, but I am here to tell you that they can....
We had an all in all good experience with House of Brides. My bridesmaids and mom all got their dresses from them. They Read more...
We had an all in all good experience with House of Brides. My bridesmaids and mom all got their dresses from them. They were a bit expensive in my opinion and after traveling to different stores I found that depending on what town you were in, the price on the SAME dress could be more than $50 at one location than another. We were able to negotiate with them and get them to match the online prices of the dresses, they say they cannot do this, but I am here to tell you that they can.... Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.6/5.0
We had some major hiccups with our wedding attire here (manufacturer's error), but House of Brides stepped up to the plate and made sure everything was done on time and PERFECTLY! =)
We had some major hiccups with our wedding attire here (manufacturer's error), but House of Brides stepped up to the plate Read more...
We had some major hiccups with our wedding attire here (manufacturer's error), but House of Brides stepped up to the plate and made sure everything was done on time and PERFECTLY! =) Read less
Services Used: Dress & Attire
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shanfran
Wedding:
8/13/2010
2.8/5.0
As a bride stress free planning is key. If you want to stress, go here. I did not recieve my veil until a week and a half before my wedding. My dress was not there when they said it would be NOR was my veil. When you call to find out what is going on and where your stuff is they lie, they do not return phone calls and the woman that answers the phone is RUDE!
They are GREAT initially then after you give them what they want which is the sale and your money they are non responsive.
HORRIBLE SERVICE
As a bride stress free planning is key. If you want to stress, go here. I did not recieve my veil until a week and a half Read more...
As a bride stress free planning is key. If you want to stress, go here. I did not recieve my veil until a week and a half before my wedding. My dress was not there when they said it would be NOR was my veil. When you call to find out what is going on and where your stuff is they lie, they do not return phone calls and the woman that answers the phone is RUDE!
They are GREAT initially then after you give them what they want which is the sale and your money they are non responsive.
HORRIBLE SERVICE Read less
Services Used: Dress & Attire
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Adrijana
Wedding:
7/30/2010
2.2/5.0
My first visit to the House of Brides in Glen Ellyn was great. I worked with Anette and found my wedding dress right away. I actually narrowed it down to four dresses and wanted to sleep on it before I made my decision. I looked at the pictures of all of my favorite dresses (which I highly recommend...some dresses looked very different in pictures) and ended up chosing the dress I liked the minute I put it on. It looked even better in pictures too so that helped! The next trip was pretty good too...I bought my dress and looked at bridesmaid dresses. No one really helped us with the dresses, which wasn't a big deal, but we didn't really have any guidance so it was hard to choose. I found some dresses online so we made another trip to the store. The store had about half of the dresses I found online. It wasn't that big of a deal since the one I liked the most was there so we were happy. 3/5 bridesmaids bought the dress right away and I had to come with the remaining two later on to get it. I really had no problem doing that, except that we got a different consultant who charged my sister for getting her measured. My sister was 7 months pregnant at our wedding so she wasn't even ordering by size numbers...the consultant measured her and said she suggests getting a medium...all for $15. Mind you that I never got charged for being measured for a wedding dress nor did the rest of the bridesmaids (and we all ordered an actual size number as opposed to the generic "medium").
Even after the dresses were ordered, I was still fairly pleased with the service. Once they made the sale, everything changed. I would call well over 16 weeks since the order (which they say is the lates arrival date) and they would be no help. The ladies that work the front desk are completely useless. They don't know how to use the phone (I've had way too many dropped calls) and really have no clue when you ask them any questions. Their seamstress Toni was OK. It was frustrating setting up appointments with her since the front desk ladies "are not allowed" to pencil in appointments in Toni's book and Toni was always busy so you end up playing phone tag with her. She is way too pricey especially if you only need minor alterations. She has a set price, regardless of what you need. I had one bridesmaid that needed to alter pretty much her entire dress since she lost weight and another one that just had hers pulled up at the neck and they both paid $85. She did an OK job...definitely not worth the price. I wanted the girls to get their dresses altered elsewhere but we were on a time crunch once the dresses finally arrived.
My first visit to the House of Brides in Glen Ellyn was great. I worked with Anette and found my wedding dress right away. Read more...
My first visit to the House of Brides in Glen Ellyn was great. I worked with Anette and found my wedding dress right away. I actually narrowed it down to four dresses and wanted to sleep on it before I made my decision. I looked at the pictures of all of my favorite dresses (which I highly recommend...some dresses looked very different in pictures) and ended up chosing the dress I liked the minute I put it on. It looked even better in pictures too so that helped! The next trip was pretty good too...I bought my dress and looked at bridesmaid dresses. No one really helped us with the dresses, which wasn't a big deal, but we didn't really have any guidance so it was hard to choose. I found some dresses online so we made another trip to the store. The store had about half of the dresses I found online. It wasn't that big of a deal since the one I liked the most was there so we were happy. 3/5 bridesmaids bought the dress right away and I had to come with the remaining two later on to get it. I really had no problem doing that, except that we got a different consultant who charged my sister for getting her measured. My sister was 7 months pregnant at our wedding so she wasn't even ordering by size numbers...the consultant measured her and said she suggests getting a medium...all for $15. Mind you that I never got charged for being measured for a wedding dress nor did the rest of the bridesmaids (and we all ordered an actual size number as opposed to the generic "medium").
Even after the dresses were ordered, I was still fairly pleased with the service. Once they made the sale, everything changed. I would call well over 16 weeks since the order (which they say is the lates arrival date) and they would be no help. The ladies that work the front desk are completely useless. They don't know how to use the phone (I've had way too many dropped calls) and really have no clue when you ask them any questions. Their seamstress Toni was OK. It was frustrating setting up appointments with her since the front desk ladies "are not allowed" to pencil in appointments in Toni's book and Toni was always busy so you end up playing phone tag with her. She is way too pricey especially if you only need minor alterations. She has a set price, regardless of what you need. I had one bridesmaid that needed to alter pretty much her entire dress since she lost weight and another one that just had hers pulled up at the neck and they both paid $85. She did an OK job...definitely not worth the price. I wanted the girls to get their dresses altered elsewhere but we were on a time crunch once the dresses finally arrived. Read less
Services Used: Dress & Attire
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SeaGlass
Wedding:
7/17/2010
2.4/5.0
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was absolutely horrible and the process was confusing. I was also misquoted on the price.
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was Read more...
I ordered my bridesmaid dresses from here. We were happy with the dresses in the end but the service at this store was absolutely horrible and the process was confusing. I was also misquoted on the price. Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
7/11/2010
3.7/5.0
House of Brides service was fair. The dress was very pretty and everything it was suppose to be. The only thing was that they said they emailed me and didn't. Other than that I would recommend someone to them
House of Brides service was fair. The dress was very pretty and everything it was suppose to be. The only thing was that Read more...
House of Brides service was fair. The dress was very pretty and everything it was suppose to be. The only thing was that they said they emailed me and didn't. Other than that I would recommend someone to them Read less
Services Used: Dress & Attire
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FisherToBe
Wedding:
8/22/2009
4.9/5.0
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I knew right when I walked in that I was going to love it there...they did not disappoint!
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I Read more...
Great dress and wonderful alternations - Donna can really work some magic!! This was only the second shop I visited and I knew right when I walked in that I was going to love it there...they did not disappoint! Read less
Services Used: Dress & Attire
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WillRosy
Wedding:
7/25/2009
4.7/5.0
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. The dresses were purchased here, but only mine was altered there because of the price. My dress had a pretty good fit and didn't need many alterations, but the bustle was super complicated. Donna did a wonderful job with it! The girls that work there are friendly and informative. There was only one who we didn't really care for, but only had to deal with her once. I'm not sure if it was just the way they were sized or if it was the girl doing the measuring, but 4 of my 6 bridemaids needed quite a bit of altering because the dresses were sooo big in certain areas or all over. That was really our only issue. I would really recommend them!

Tip: When we were getting my dress, one of the girls mentioned something about getting a dress for less.... so I'm pretty sure that they can discount the wedding dresses to a certain degree. I would do a bit of.. "well.. I really only wanted to spend this much.." before you buy and you may save a bit of money!
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. Read more...
I loved my dress and the bridesmaids dresses that were purchased here! For the most part we had a very good experience. The dresses were purchased here, but only mine was altered there because of the price. My dress had a pretty good fit and didn't need many alterations, but the bustle was super complicated. Donna did a wonderful job with it! The girls that work there are friendly and informative. There was only one who we didn't really care for, but only had to deal with her once. I'm not sure if it was just the way they were sized or if it was the girl doing the measuring, but 4 of my 6 bridemaids needed quite a bit of altering because the dresses were sooo big in certain areas or all over. That was really our only issue. I would really recommend them!

Tip: When we were getting my dress, one of the girls mentioned something about getting a dress for less.... so I'm pretty sure that they can discount the wedding dresses to a certain degree. I would do a bit of.. "well.. I really only wanted to spend this much.." before you buy and you may save a bit of money! Read less
Services Used: Dress & Attire
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megs280
Wedding:
7/25/2009
4.2/5.0
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but I did and it ended up working out perfectly for me. The pros for HoB were that it was super convenient for me, living in the city of Chicago. I could book alteration appointments easily and the woman in the alterations department, Donna, was so great to work with. She was flexible and accessible when I changed my day I wanted to pick up my dress. It was also a huge "pro" that I paid one flat rate for alterations, and had three fittings - but didn't pay any more. The con is that a few weeks after I bought my dress, I found my it at Gigi's of Mequon in Wisconsin for a few hundred dollars cheaper - but I don't know what their prices are for alterations, so being able to zip downtown for a fitting quickly in the morning and the flat rate for alterations probably outweighed the fact that the dress itself was cheaper at Gigi's. I would definitely recommend HoB in Chicago - I was very happy with it from start to finish.
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but Read more...
House of Brides was the FIRST place I looked for a dress and definitely did not think I'd find one on the first trip, but I did and it ended up working out perfectly for me. The pros for HoB were that it was super convenient for me, living in the city of Chicago. I could book alteration appointments easily and the woman in the alterations department, Donna, was so great to work with. She was flexible and accessible when I changed my day I wanted to pick up my dress. It was also a huge "pro" that I paid one flat rate for alterations, and had three fittings - but didn't pay any more. The con is that a few weeks after I bought my dress, I found my it at Gigi's of Mequon in Wisconsin for a few hundred dollars cheaper - but I don't know what their prices are for alterations, so being able to zip downtown for a fitting quickly in the morning and the flat rate for alterations probably outweighed the fact that the dress itself was cheaper at Gigi's. I would definitely recommend HoB in Chicago - I was very happy with it from start to finish. Read less
Services Used: Dress & Attire
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Leigh
Wedding:
6/27/2009
5.0/5.0
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer brand-name dresses (bridal, flower girl, bridesmaid etc) at prices well-below any bridal shop. My bridesmaids were right out of college and I didn't want them to spend a fortune on a dress they are likely never to wear again. House of Brides allowed me to choose a dress I loved while giving them a decent price that they could afford. They are professional, honest, and quick! I ordered all of the bridesmaids dresses online at the same time for everyone to ensure that they would be from the same dye-lot and had the girls pay be back later. I chose Bari Jay dress #818 which was $129 at HOB while in a bridal store it averaged at $200!! Great deal and is a legit business. Don't be scared to use an online vendor in this case!
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer Read more...
House of Brides has 6 locations throughout the US, but have an entire online store which is what I used. They offer brand-name dresses (bridal, flower girl, bridesmaid etc) at prices well-below any bridal shop. My bridesmaids were right out of college and I didn't want them to spend a fortune on a dress they are likely never to wear again. House of Brides allowed me to choose a dress I loved while giving them a decent price that they could afford. They are professional, honest, and quick! I ordered all of the bridesmaids dresses online at the same time for everyone to ensure that they would be from the same dye-lot and had the girls pay be back later. I chose Bari Jay dress #818 which was $129 at HOB while in a bridal store it averaged at $200!! Great deal and is a legit business. Don't be scared to use an online vendor in this case! Read less
Services Used: Dress & Attire
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MSchwab
Wedding:
6/27/2009
4.2/5.0
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely important and well taken care of. I actually found my dress at a different store, and then found it online on the House of Brides website. They honored the online price, and gave me an accessory credit that helped me purchase my veil. Their selections are wonderful. The alterations department is exceptional.
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely Read more...
I bought both my dress and veil at the House of Brides and for each appointment (including alterations), I felt extremely important and well taken care of. I actually found my dress at a different store, and then found it online on the House of Brides website. They honored the online price, and gave me an accessory credit that helped me purchase my veil. Their selections are wonderful. The alterations department is exceptional. Read less
Services Used: Dress & Attire
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Jenn
Wedding:
6/21/2009
4.6/5.0
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa helped me narrow it down to three very different styles. She told me to come back when I had a venue and was sure of my wedding's style. When I came back I tried on all three again, even though I pretty much knew which one I wanted. My friend took tons of pics and Vanessa actually gave her advice on where to stand to get better shots. The three dresses were a wide range of prices and I did not feel pressured to buy the most expensive one at all. (I ended up getting a dress for around $600, which was the midrange of these three).
The alterations seem overpriced - $350 flat rate, regardless of how many times you come in - since I only need it taken in about an inch on each side and bustled. Dana, the seamstress, is wonderful however. She clucks over you like a mother hen and is constantly making jokes in her deadpan, heavily accented voice. When I brought my mother to my second fitting (the first time she'd seen me in a wedding dress), Dana kept her laughing so she wouldn't cry. I had to change the dates for my final fitting several times because of various personal events, but I had no problems making a new appointment.
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa Read more...
I had a great time at HOB on Franklin. A friend and I went in just for my dress right after I got engaged, and Vanessa helped me narrow it down to three very different styles. She told me to come back when I had a venue and was sure of my wedding's style. When I came back I tried on all three again, even though I pretty much knew which one I wanted. My friend took tons of pics and Vanessa actually gave her advice on where to stand to get better shots. The three dresses were a wide range of prices and I did not feel pressured to buy the most expensive one at all. (I ended up getting a dress for around $600, which was the midrange of these three).
The alterations seem overpriced - $350 flat rate, regardless of how many times you come in - since I only need it taken in about an inch on each side and bustled. Dana, the seamstress, is wonderful however. She clucks over you like a mother hen and is constantly making jokes in her deadpan, heavily accented voice. When I brought my mother to my second fitting (the first time she'd seen me in a wedding dress), Dana kept her laughing so she wouldn't cry. I had to change the dates for my final fitting several times because of various personal events, but I had no problems making a new appointment. Read less
Services Used: Dress & Attire
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flamingokesh
Wedding:
6/14/2009
2.2/5.0
I had a good experience picking out and receiving my dress, but I had a horrible time trying to get my veil. I called 5+ times and stopped in twice (over the course of 7 months!), and they finally "found it in the back" just a month before my wedding. They have reasonable prices for dresses if you are willing to deal with their lack of professionalism.
I had a good experience picking out and receiving my dress, but I had a horrible time trying to get my veil. I called 5+ Read more...
I had a good experience picking out and receiving my dress, but I had a horrible time trying to get my veil. I called 5+ times and stopped in twice (over the course of 7 months!), and they finally "found it in the back" just a month before my wedding. They have reasonable prices for dresses if you are willing to deal with their lack of professionalism. Read less
Services Used: Dress & Attire
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Ben
Wedding:
11/22/2008
4.3/5.0
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly recommend house of brides for bridesmaid dresses--no need to spend money on costly bridal houses for bridesmaid dresses. The customer service was also fantastic!
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly Read more...
House of Brides was a fantastic value and everything arrived on time and exactly how we wanted it. We would highly recommend house of brides for bridesmaid dresses--no need to spend money on costly bridal houses for bridesmaid dresses. The customer service was also fantastic! Read less
Services Used: Dress & Attire
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Nickmarci
Wedding:
10/25/2008
4.5/5.0
Got my dresses back in a timely manner, staff was friendly and very accommodating. That was one thing I didnt have to worry about because they had everything together.
Got my dresses back in a timely manner, staff was friendly and very accommodating. That was one thing I didnt have to Read more...
Got my dresses back in a timely manner, staff was friendly and very accommodating. That was one thing I didnt have to worry about because they had everything together. Read less
Services Used: Dress & Attire
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juliachilds
Wedding:
9/27/2008
4.0/5.0
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The best part was the very affordable seamstress associated with HOB. Her name is Dana. I had some parts of the dress tweaked big time - e.g., i removed the back wing-like fabric, had beads added, etc., and she did a great job, on time, and for a whopping $90 TOTAL. Unbeatable if you're not a label freak. The only reason for the less-than 5 stars is, the selection is not quite Vogue-material, but it's good enough, and the sales people are kind of stuck-up. But who cares, I got my dress, which looked beautiful, for under $300.
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The Read more...
I got my wedding dress from here. I picked a bridesmaid's dress, and had it made in ivory. The value was unbelievable. The best part was the very affordable seamstress associated with HOB. Her name is Dana. I had some parts of the dress tweaked big time - e.g., i removed the back wing-like fabric, had beads added, etc., and she did a great job, on time, and for a whopping $90 TOTAL. Unbeatable if you're not a label freak. The only reason for the less-than 5 stars is, the selection is not quite Vogue-material, but it's good enough, and the sales people are kind of stuck-up. But who cares, I got my dress, which looked beautiful, for under $300. Read less
Services Used: Dress & Attire
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cmissygo
Wedding:
9/7/2008
0.0/5.0
I had the worst experience ever. My dress broke ON MY WEDDING DAY. Just before dancing started, the zipper came apart. I had no choice but to change into a black outfit (that was the only other thing I had).

I called House of Brides after the wedding and told them that I expect a dress that cost 1200 to stay intact for at least 6 hours. Especially considering that it did nto need ANY alterations. They were rude to me, hung up on me a couple of time and told em there was nothing they could do for me. They could not refund me money.

I WOULD NEVER IN A MILLION YEARS RECOMMEND THEM TO ANYONE. I went to them because David's Bridal received such bad reviews from almost everyone I know. Well, I guess none of them are very good.
I had the worst experience ever. My dress broke ON MY WEDDING DAY. Just before dancing started, the zipper came apart. I Read more...
I had the worst experience ever. My dress broke ON MY WEDDING DAY. Just before dancing started, the zipper came apart. I had no choice but to change into a black outfit (that was the only other thing I had).

I called House of Brides after the wedding and told them that I expect a dress that cost 1200 to stay intact for at least 6 hours. Especially considering that it did nto need ANY alterations. They were rude to me, hung up on me a couple of time and told em there was nothing they could do for me. They could not refund me money.

I WOULD NEVER IN A MILLION YEARS RECOMMEND THEM TO ANYONE. I went to them because David's Bridal received such bad reviews from almost everyone I know. Well, I guess none of them are very good. Read less
Services Used: Dress & Attire
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Jackiolantern
Wedding:
9/5/2008
4.4/5.0
I was on a short time line to get a dress because I was out of town. Sarah helped me narrow down my choices and track the dresses. She kept us up to date on sales and ordering procedures. In two trips I had my dress picked out and placed the order. Unfortunately, by the time my dress was in, Sarah no longer worked for the company. No explanation. My mother went to pick up the dress and there was a small issue. They were expecting me and did not receive the notation that I lived out of town. Overall, I found a great dress for under $500 and was able to get it in under 6 months.
I was on a short time line to get a dress because I was out of town. Sarah helped me narrow down my choices and track the Read more...
I was on a short time line to get a dress because I was out of town. Sarah helped me narrow down my choices and track the dresses. She kept us up to date on sales and ordering procedures. In two trips I had my dress picked out and placed the order. Unfortunately, by the time my dress was in, Sarah no longer worked for the company. No explanation. My mother went to pick up the dress and there was a small issue. They were expecting me and did not receive the notation that I lived out of town. Overall, I found a great dress for under $500 and was able to get it in under 6 months. Read less
Services Used: Dress & Attire
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citybride
Wedding:
8/30/2008
0.8/5.0
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results had I started yelling at them but I just kept my cool and waited for the day when I could review them. I had problems with everything except the price. I bought my dress there as well as 8 bridesmaids. My experience was they are sooo nice to you until you purchase the dress. My dress was supposed to be custom made so I could save money on alterations and they added inches to my measurements in what I assume was an attempt to make more money on alterations, my dress came in the wrong color and they told me not to worry about things that do not matter and “you should just be happy someone is marrying you” “you have wrinkles from worrying about things that do not matter” Then they had a veil made in diamond white when my dress was ivory and tried to tell me that it matched. Then when I asked for a refund on the veil it took over 2 months and about 10 phone calls. And, my bridesmaids complained to me that they felt they were rude when they called to put in orders. There is more but you get the point, the experience was miserable. Would I go there again? Never, I am actually bitter that they made so much money off of me.
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results Read more...
I just want to note that I am a very easy going, non-confrontational person. Perhaps I would have gotten better results had I started yelling at them but I just kept my cool and waited for the day when I could review them. I had problems with everything except the price. I bought my dress there as well as 8 bridesmaids. My experience was they are sooo nice to you until you purchase the dress. My dress was supposed to be custom made so I could save money on alterations and they added inches to my measurements in what I assume was an attempt to make more money on alterations, my dress came in the wrong color and they told me not to worry about things that do not matter and “you should just be happy someone is marrying you” “you have wrinkles from worrying about things that do not matter” Then they had a veil made in diamond white when my dress was ivory and tried to tell me that it matched. Then when I asked for a refund on the veil it took over 2 months and about 10 phone calls. And, my bridesmaids complained to me that they felt they were rude when they called to put in orders. There is more but you get the point, the experience was miserable. Would I go there again? Never, I am actually bitter that they made so much money off of me. Read less
Services Used: Dress & Attire
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Bethany
Wedding:
8/2/2008
4.2/5.0
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that was $699.00 in a bridal shop. The dress came in perfect condition! I ordered it in Oct. and it came in Jan. 08 so you MUST allow plenty of time for shipping however. I'm so glad I ordered it online and saved the money though!
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that Read more...
I bought my dress online at www.houseofbrides.com. I got a DaVinci wedding gown for $449.00 (no tax, no shipping!) that was $699.00 in a bridal shop. The dress came in perfect condition! I ordered it in Oct. and it came in Jan. 08 so you MUST allow plenty of time for shipping however. I'm so glad I ordered it online and saved the money though! Read less
Services Used: Dress & Attire
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apersd
Wedding:
6/28/2008
3.9/5.0
Got a really great deal on a wedding dress from "last season".
Got a really great deal on a wedding dress from "last season".
Got a really great deal on a wedding dress from "last season". Read less
Services Used: Dress & Attire
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Robin
Wedding:
6/22/2008
0.0/5.0
Customer Service: I wouldn’t even claim that House of Brides has a customer service department. The majority of times I’ve called their “customer service number” I was given the run around with all their options that never brought me anywhere. If I waited on the line for an actual person I’d be on hold for about 15 minutes until the line would simply just drop. The only times I ever got through to anyone was by trying to trick their system and left messages on random voicemails, not that anyone ever called me back. I once called the number they said not to call about orders and somehow got someone to actually give me information.

Time Frame: Both of my bridesmaids ordered from their website and it took MONTHS to get their gowns. My maid of honor I think it took her 5 months to get her dress and one of my other bridesmaid ordered in January and didn’t get her dress until JUNE, weeks before my wedding. This is beyond unnacceptable. It took less time for me to get my wedding gown than it took them to get their bridesmaid gowns. Oh and I must mention that the 2 bridesmaids who ordered through a store, it took 2-3 months for them to get their dresses.

Tracking: There is NO option on the website to track your oder as nearly all sites offer. When I ordered our rings online I was immediately able to track the order and besides, it took under 5 days to actually get the rings. If I had known there was no way to track the order online I would never have used the company. A purchase like this is way too important to not be able to track it from order to arrival.

Unreliable: If I emailed them most of the time I never got a message back. The only time I would get a message back was when I threatened to contact BBB about their company. Calling usually was a waste of time. I don’t care how busy a company is, you should be able to reach a person to speak with.

Oh and also, they have 2 numbers you can call. When you call the 800 number it tells you to call the 603 number. When you then call the 603 number it tells you to — CALL THE 603 NUMBER!!!
Customer Service: I wouldnt even claim that House of Brides has a customer service department. The majority of times Ive Read more...
Customer Service: I wouldn’t even claim that House of Brides has a customer service department. The majority of times I’ve called their “customer service number” I was given the run around with all their options that never brought me anywhere. If I waited on the line for an actual person I’d be on hold for about 15 minutes until the line would simply just drop. The only times I ever got through to anyone was by trying to trick their system and left messages on random voicemails, not that anyone ever called me back. I once called the number they said not to call about orders and somehow got someone to actually give me information.

Time Frame: Both of my bridesmaids ordered from their website and it took MONTHS to get their gowns. My maid of honor I think it took her 5 months to get her dress and one of my other bridesmaid ordered in January and didn’t get her dress until JUNE, weeks before my wedding. This is beyond unnacceptable. It took less time for me to get my wedding gown than it took them to get their bridesmaid gowns. Oh and I must mention that the 2 bridesmaids who ordered through a store, it took 2-3 months for them to get their dresses.

Tracking: There is NO option on the website to track your oder as nearly all sites offer. When I ordered our rings online I was immediately able to track the order and besides, it took under 5 days to actually get the rings. If I had known there was no way to track the order online I would never have used the company. A purchase like this is way too important to not be able to track it from order to arrival.

Unreliable: If I emailed them most of the time I never got a message back. The only time I would get a message back was when I threatened to contact BBB about their company. Calling usually was a waste of time. I don’t care how busy a company is, you should be able to reach a person to speak with.

Oh and also, they have 2 numbers you can call. When you call the 800 number it tells you to call the 603 number. When you then call the 603 number it tells you to — CALL THE 603 NUMBER!!! Read less
Services Used: Dress & Attire
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Juliann
Wedding:
6/21/2008
4.6/5.0
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked pretty much the same... just the swirls were a little different. My bride's maids all got their dress from the same website. Sizes were the same except for the neck of the bride's maid's dresses were all way too big so they had to be altered but that wasn't too big of a deal. Awesome quality and shipping was all free!!!
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked Read more...
I got my dress of the website and paid almost $200 less then I would have in the store. It was a knock off but it looked pretty much the same... just the swirls were a little different. My bride's maids all got their dress from the same website. Sizes were the same except for the neck of the bride's maid's dresses were all way too big so they had to be altered but that wasn't too big of a deal. Awesome quality and shipping was all free!!! Read less
Services Used: Dress & Attire
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PLShotton
Wedding:
6/15/2008
1.4/5.0
While the House of Brides did a GREAT job with my wedding dress, i would NOT recommend them for bridesmaids or flower girls dresses. Not only did THEY order the wrong items in the wrong sizes for my bridesmaids (they chose their top and bottom coordinates), they would not do ANYTHING to try to rectify the situation. They literally fought with one of my bridesmaids at the front counter, and then told her they would not do any alterations for her because she was not happy with what was ordered for her. They seem to go through sales people pretty quickly, and I didn't work with the same person twice in a year's time. I would NOT recommend House of Brides in Glen Ellyn to anyone!
While the House of Brides did a GREAT job with my wedding dress, i would NOT recommend them for bridesmaids or flower Read more...
While the House of Brides did a GREAT job with my wedding dress, i would NOT recommend them for bridesmaids or flower girls dresses. Not only did THEY order the wrong items in the wrong sizes for my bridesmaids (they chose their top and bottom coordinates), they would not do ANYTHING to try to rectify the situation. They literally fought with one of my bridesmaids at the front counter, and then told her they would not do any alterations for her because she was not happy with what was ordered for her. They seem to go through sales people pretty quickly, and I didn't work with the same person twice in a year's time. I would NOT recommend House of Brides in Glen Ellyn to anyone! Read less
Services Used: Dress & Attire
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Jessica
Wedding:
6/7/2008
5.0/5.0
We went to the store and it only took 45 minutes for me to find the dress of my dreams! It was absolutely beautiful and we spend less than 1200 for the dress and veil, which several people told me were 'breathtaking' :) We got the bridesmaid dresses through here as well and had no problems whatsoever. I would definitely recommend this again!
We went to the store and it only took 45 minutes for me to find the dress of my dreams! It was absolutely beautiful and we Read more...
We went to the store and it only took 45 minutes for me to find the dress of my dreams! It was absolutely beautiful and we spend less than 1200 for the dress and veil, which several people told me were 'breathtaking' :) We got the bridesmaid dresses through here as well and had no problems whatsoever. I would definitely recommend this again! Read less
Services Used: Dress & Attire
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Abalalla
Wedding:
5/19/2008
3.8/5.0
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well.
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well.
The HOB has a huge selection of bride and bridesmaid dresses. There was quire a range of price as well. Read less
Services Used: Dress & Attire
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Caroline
Wedding:
5/17/2008
5.0/5.0
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl dress from here. All were delivered earlier than the estimates at unbelievable prices.

When one of my bridesmaids dropped out with only a month to go, I had to think fast! I chose someone else to take her place who was considerably taller and larger. House of Brides contacted Eden Bridals (where all the dresses had come from) and arranged for them to express ship some extra material and lining so that we could have the original dress extended. Thanks to their quick thinking and fantastic support (along with my wonderful tailor) nobody at the wedding knew that one dress had been remodeled!

The initial ordering process worked fine, the delivery was above average, the pricing is excellent and the staff are helpful and know what they're talking about. I recommend them unreservedly.
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl Read more...
I have nothing but the highest praise for House of Brides. I bought my wedding dress, bridesmaids' dresses and flowergirl dress from here. All were delivered earlier than the estimates at unbelievable prices.

When one of my bridesmaids dropped out with only a month to go, I had to think fast! I chose someone else to take her place who was considerably taller and larger. House of Brides contacted Eden Bridals (where all the dresses had come from) and arranged for them to express ship some extra material and lining so that we could have the original dress extended. Thanks to their quick thinking and fantastic support (along with my wonderful tailor) nobody at the wedding knew that one dress had been remodeled!

The initial ordering process worked fine, the delivery was above average, the pricing is excellent and the staff are helpful and know what they're talking about. I recommend them unreservedly. Read less
Services Used: Dress & Attire
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resaw610
Wedding:
4/19/2008
0.7/5.0
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Two dressed were ordered in the wrong size, which made the alterations more expensive, and 1 order was never processed so we were scrambling to find a dress a couple weeks before! On top of everything, the women working there were not helpful in the least and no apologies were given. To sum it up, it was added stress not needed.
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Read more...
The only thing that really went wrong was the bridesmaids' dresses. From the get-go, I had problem with House of Brides. Two dressed were ordered in the wrong size, which made the alterations more expensive, and 1 order was never processed so we were scrambling to find a dress a couple weeks before! On top of everything, the women working there were not helpful in the least and no apologies were given. To sum it up, it was added stress not needed. Read less
Services Used: Dress & Attire
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Jinny
Wedding:
3/8/2008
2.5/5.0
I have to admit, I liked my dress. However, it was surrounded by so many bad feelings, I can't recommend this vendor in good conscience. First, they pressure you to buy the dress ASAP and give all sorts of bad visions about how horrible it would be if you had nothing to wear to your wedding. It was true, I was shopping for my dress 4 months before the wedding date, but I think that is plenty of time. And mostly, I guess I have no one to blame but myself as I can be pretty gullible. But don't expect the saleslady to be all that helpful except for the fact that you might feel pressured to buy your dress that day. Also, the lady told me I could add straps or sleeves to the dress, but when the consultation with the seamstress came, she said I couldn't add anything. By that time, I had already put down my credit card and if you returned your dress, you could only get store credit! So, I ended up wearing a strapless dress, which was not what I was picturing, but turned out well anyway. If you steel yourself for their pressure tactics, then this can be a good place to find your dress as their selection was pretty good.
I have to admit, I liked my dress. However, it was surrounded by so many bad feelings, I can't recommend this vendor in Read more...
I have to admit, I liked my dress. However, it was surrounded by so many bad feelings, I can't recommend this vendor in good conscience. First, they pressure you to buy the dress ASAP and give all sorts of bad visions about how horrible it would be if you had nothing to wear to your wedding. It was true, I was shopping for my dress 4 months before the wedding date, but I think that is plenty of time. And mostly, I guess I have no one to blame but myself as I can be pretty gullible. But don't expect the saleslady to be all that helpful except for the fact that you might feel pressured to buy your dress that day. Also, the lady told me I could add straps or sleeves to the dress, but when the consultation with the seamstress came, she said I couldn't add anything. By that time, I had already put down my credit card and if you returned your dress, you could only get store credit! So, I ended up wearing a strapless dress, which was not what I was picturing, but turned out well anyway. If you steel yourself for their pressure tactics, then this can be a good place to find your dress as their selection was pretty good. Read less
Services Used: Dress & Attire
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bansplt2
Wedding:
12/29/2007
1.8/5.0
House of Brides was horrible. They told me they would order extra material with my dress so a seamstress could make straps (as I wanted it this way) and they never did. They seemed to think the dress looked better without straps and therefore did not care when they forgot to order extra material.
House of Brides was horrible. They told me they would order extra material with my dress so a seamstress could make straps Read more...
House of Brides was horrible. They told me they would order extra material with my dress so a seamstress could make straps (as I wanted it this way) and they never did. They seemed to think the dress looked better without straps and therefore did not care when they forgot to order extra material. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
11/17/2007
4.7/5.0
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress you want and are looking for the best deal, check them out. I took my alterations somewhere else, so I cannot comment on that.
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress Read more...
Not the best dress place I went to, but they did have the dress I wanted at the best price. If you have found the dress you want and are looking for the best deal, check them out. I took my alterations somewhere else, so I cannot comment on that. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
11/10/2007
4.4/5.0
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake with our discount, but everything was cleared up! Great discount on accessories if you buy a dress there.
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake Read more...
Wonderful dress and fairly good service. Sometimes it was difficult to get a straight answer or there would be a mistake with our discount, but everything was cleared up! Great discount on accessories if you buy a dress there. Read less
Services Used: Dress & Attire
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Beth
Wedding:
10/20/2007
3.8/5.0
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) :)

They took longer than I expected to ship the dress, but I couldn't complain b/c the shipping was free. Something to be aware of is their return policy-- which changed after I had placed my order-- they DO NOT take returns.
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) Read more...
I ordered my dress online, so I was a little concerned about not being able to try it on. It fit perfectly (thankfully!) :)

They took longer than I expected to ship the dress, but I couldn't complain b/c the shipping was free. Something to be aware of is their return policy-- which changed after I had placed my order-- they DO NOT take returns. Read less
Services Used: Dress & Attire
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Whitney
Wedding:
9/22/2007
4.9/5.0
Wonderful! Even opened the store early to accomodate busy schedule for alterations!
Wonderful! Even opened the store early to accomodate busy schedule for alterations!
Wonderful! Even opened the store early to accomodate busy schedule for alterations! Read less
Services Used: Dress & Attire
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Lauren
Wedding:
9/22/2007
3.2/5.0
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the top of my dress was constructed really poorly. Even with 2 rounds of alterations, we couldn't get the top to fit right, and I spent the whole reception trying to make sure my tatas didn't pop out.
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the Read more...
It took almost 5 months for my dresses to come. By the time my dress arrived, the wedding was only 3 weeks away, and the top of my dress was constructed really poorly. Even with 2 rounds of alterations, we couldn't get the top to fit right, and I spent the whole reception trying to make sure my tatas didn't pop out. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
9/15/2007
4.1/5.0
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! they were unique and different and so many people were so impressed with them. They were awesome. It's a big company so you have to stay on top of everything. Get your orders in quickly! had couple issues with sizes being way off and some of my bridesmaids had to get them taken in a whole bunch.
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! Read more...
loved my bridesmaid dresses had sooooooooooooo many dresses to pick from, I found the perfect dresses that fit my wedding! they were unique and different and so many people were so impressed with them. They were awesome. It's a big company so you have to stay on top of everything. Get your orders in quickly! had couple issues with sizes being way off and some of my bridesmaids had to get them taken in a whole bunch. Read less
Services Used: Dress & Attire
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lrg21
Wedding:
8/11/2007
4.3/5.0
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 on each dress. Shipping only took a few weeks. Website measurements ran true to size.
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 Read more...
I bought my bridesmaids' dresses and ordered them from House of Brides. I was so pleased with their service. I saved $50 on each dress. Shipping only took a few weeks. Website measurements ran true to size. Read less
Services Used: Dress & Attire
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keni
Wedding:
8/4/2007
4.5/5.0
Dresses were in on time with no issues. They had the best prices in the area.
Dresses were in on time with no issues. They had the best prices in the area.
Dresses were in on time with no issues. They had the best prices in the area. Read less
Services Used: Dress & Attire
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lheinsch
Wedding:
7/28/2007
2.0/5.0
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with....
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with....
They are very hard to work with and not willing to be flexible. But, they are cheap. Just scary to go with.... Read less
Services Used: Dress & Attire
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Maggie
Wedding:
7/7/2007
3.9/5.0
I did not use the store itself but the online portion. I looked around for dresses. Picked one out and then ordered them online. I had all my girls fitted and sent their measurments online. I placed the order the day after Thanksgiving and recieved them less than a month later. It was a fast turnaround. I had no problems with the order. All the dresses fit and it was a good deal. I didn't have to pay the people in the store which is why most of the dresses cost so much. And since I shipped them to my house I recieved free shipping. It was a great experience.
I did not use the store itself but the online portion. I looked around for dresses. Picked one out and then ordered them Read more...
I did not use the store itself but the online portion. I looked around for dresses. Picked one out and then ordered them online. I had all my girls fitted and sent their measurments online. I placed the order the day after Thanksgiving and recieved them less than a month later. It was a fast turnaround. I had no problems with the order. All the dresses fit and it was a good deal. I didn't have to pay the people in the store which is why most of the dresses cost so much. And since I shipped them to my house I recieved free shipping. It was a great experience. Read less
Services Used: Dress & Attire
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Bride23
Wedding:
6/23/2007
2.6/5.0
They really pulled everything together at the end, but were not great about getting back to me or service when i first was trying dresses on.
They really pulled everything together at the end, but were not great about getting back to me or service when i first was Read more...
They really pulled everything together at the end, but were not great about getting back to me or service when i first was trying dresses on. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
6/2/2007
4.2/5.0
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the honeymoon) and everyone received their dresses ahead of schedule. We each saved about $200 and had gorgeous gowns to show for it. I highly recommend them!
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the Read more...
House of Brides was wonderful. All my bridesmaids ordered their dresses here (I also order one for myself for the honeymoon) and everyone received their dresses ahead of schedule. We each saved about $200 and had gorgeous gowns to show for it. I highly recommend them! Read less
Services Used: Dress & Attire
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kimbersquirt
Wedding:
5/12/2007
1.2/5.0
Not at all what I thought... I ordered all 3 of my bridesmaid dresses here because they were the cheapest, but they were horrible with customer service, took FOREVER to even find the dresses when I went to pick them up (when THEY called ME to tell me they were ready). The dress I wanted was all one material and color, with a bow that was the same color, but different fabric. The bow was not sewed ON to the dress, just fed through 2 little loops on the side of the dress, but they refused to let me order a different color bow. The whole reason I ordered THAT dress was so that I could have the lighter blue for the dress, and a darker blue (that matched the vests on the groomsmen) for the bow, and at the time they said "no problem". Then when I pick up the dresses, same color bow, and "no, we can't do that" when I mentioned the different color bow.
Not at all what I thought... I ordered all 3 of my bridesmaid dresses here because they were the cheapest, but they were Read more...
Not at all what I thought... I ordered all 3 of my bridesmaid dresses here because they were the cheapest, but they were horrible with customer service, took FOREVER to even find the dresses when I went to pick them up (when THEY called ME to tell me they were ready). The dress I wanted was all one material and color, with a bow that was the same color, but different fabric. The bow was not sewed ON to the dress, just fed through 2 little loops on the side of the dress, but they refused to let me order a different color bow. The whole reason I ordered THAT dress was so that I could have the lighter blue for the dress, and a darker blue (that matched the vests on the groomsmen) for the bow, and at the time they said "no problem". Then when I pick up the dresses, same color bow, and "no, we can't do that" when I mentioned the different color bow. Read less
Services Used: Dress & Attire
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Alison
Wedding:
5/4/2007
4.9/5.0
I searched 1000s, literally 1000s of dresses online. Upon finding several dresses that I liked, I went to House of Brides and found my dress for almost $300 less. It was a great deal. I was slightly hesitant about buying my dress online, but after reading the reviews online, I felt more reassured. The dress came on-time, actually early, and it was just what I wanted. I highly recommend them.
I searched 1000s, literally 1000s of dresses online. Upon finding several dresses that I liked, I went to House of Brides Read more...
I searched 1000s, literally 1000s of dresses online. Upon finding several dresses that I liked, I went to House of Brides and found my dress for almost $300 less. It was a great deal. I was slightly hesitant about buying my dress online, but after reading the reviews online, I felt more reassured. The dress came on-time, actually early, and it was just what I wanted. I highly recommend them. Read less
Services Used: Dress & Attire
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LHAUFE
Wedding:
3/9/2007
3.2/5.0
the only bad thing i have to say for house of brides is that im not a small person and i went there saw the dress that i wanted and ordered it in my size the beginning of July 2006 yet over 2 months later i got a call from them that they cant make my dress in the size i needed - i wanted this dress and after all the going back and forth with them they said they would make the dress, if it hadnt been 2 months after the initial order i would have chosen a different dress but i loved this dress. everything after that was great - but the day of the wedding when i put the dress on it slid down, we had to pin it up so it wouldnt fall of me
the only bad thing i have to say for house of brides is that im not a small person and i went there saw the dress that i Read more...
the only bad thing i have to say for house of brides is that im not a small person and i went there saw the dress that i wanted and ordered it in my size the beginning of July 2006 yet over 2 months later i got a call from them that they cant make my dress in the size i needed - i wanted this dress and after all the going back and forth with them they said they would make the dress, if it hadnt been 2 months after the initial order i would have chosen a different dress but i loved this dress. everything after that was great - but the day of the wedding when i put the dress on it slid down, we had to pin it up so it wouldnt fall of me Read less
Services Used: Dress & Attire
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Stacey
Wedding:
3/2/2007
3.2/5.0
They know how to flatter! Pretty much whatever dress you try on, they will tell you is the one for you! Be careful and take their advice with a grain of salt.
The prices are decent.
Expect to wait for service! They are horribly understaffed, and not that eager to help the random walk-in.
They know how to flatter! Pretty much whatever dress you try on, they will tell you is the one for you! Be careful and Read more...
They know how to flatter! Pretty much whatever dress you try on, they will tell you is the one for you! Be careful and take their advice with a grain of salt.
The prices are decent.
Expect to wait for service! They are horribly understaffed, and not that eager to help the random walk-in. Read less
Services Used: Dress & Attire
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Erin
Wedding:
1/13/2007
4.6/5.0
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful experience. Chyrel was my consultant and she was great. She was extremely patient and she encouraged me to try on multiple types of dresses on my visit so I could determine what would look best on my body type. If you are going to go, I would request an appointment with her since the feedback overall with the vendor seems to be mixed.

I can't remember the alterations lady's name, but she is really really good.
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful Read more...
I used House of Brides Couture downtown for my wedding gown, bridesmaids gowns, and my alterations. I had a wonderful experience. Chyrel was my consultant and she was great. She was extremely patient and she encouraged me to try on multiple types of dresses on my visit so I could determine what would look best on my body type. If you are going to go, I would request an appointment with her since the feedback overall with the vendor seems to be mixed.

I can't remember the alterations lady's name, but she is really really good. Read less
Services Used: Dress & Attire
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cptrunforfun
Wedding:
12/28/2006
5.0/5.0
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was delivered with great care.
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was Read more...
My dress arrived in less than one month. They had the lowest price for my dress out of all bridal dress vendors. It was delivered with great care. Read less
Services Used: Dress & Attire
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Catherine
Wedding:
10/21/2006
2.3/5.0
You get what you pay for. I had an appointment, and it didn't seem to matter.
You get what you pay for. I had an appointment, and it didn't seem to matter.
You get what you pay for. I had an appointment, and it didn't seem to matter. Read less
Services Used: Dress & Attire
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FlowerGirl
Wedding:
9/2/2006
0.0/5.0
Disaster is right! Lied to me and my family on multiple occasions and even told me I must have gained weight because they typed in a 1 instead of a 7 in the computer for my measurements. I was told I wouldn't have to pay for alterations being that it was their mistake, then came back the next week for the fitting and was told that I did have to pay. Come to find out that lady who told me that I wouldn't have to pay a week before had just quit so it was my word against there's. I highly recommend choosing another dress store so you don't get caught up in their mess of a business.
Disaster is right! Lied to me and my family on multiple occasions and even told me I must have gained weight because they Read more...
Disaster is right! Lied to me and my family on multiple occasions and even told me I must have gained weight because they typed in a 1 instead of a 7 in the computer for my measurements. I was told I wouldn't have to pay for alterations being that it was their mistake, then came back the next week for the fitting and was told that I did have to pay. Come to find out that lady who told me that I wouldn't have to pay a week before had just quit so it was my word against there's. I highly recommend choosing another dress store so you don't get caught up in their mess of a business. Read less
Services Used: Dress & Attire
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Melanie
Wedding:
8/26/2006
4.0/5.0
The seamstress at this House of Brides was very experienced and was able to alter my complicated dress with ease.
The seamstress at this House of Brides was very experienced and was able to alter my complicated dress with ease.
The seamstress at this House of Brides was very experienced and was able to alter my complicated dress with ease. Read less
Services Used: Dress & Attire
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Keren
Wedding:
8/26/2006
3.5/5.0
We bought our bridesmaids dresses from them and they arrived quickly but we could never get a hold of anyone at the stores.
We bought our bridesmaids dresses from them and they arrived quickly but we could never get a hold of anyone at the Read more...
We bought our bridesmaids dresses from them and they arrived quickly but we could never get a hold of anyone at the stores. Read less
Services Used: Dress & Attire, Wedding Venue
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Bekah
Wedding:
6/11/2006
4.0/5.0
There was a very large selection of dresses at House of Brides. They were great about helping me try on different dresses and giving me opinions. The price was definitely reasonable, and I was able to get my favorite dress for under $1,000. The woman who helped me was very knowledgeable and gave me one-on-one attention the entire time. The only struggle I had was getting alterations there. They apparently only have one woman who alters the dress, and she was out of town for quite a while once my dress came in. I got nervous that I wouldn't have an altered dress by the time of my wedding, but it all worked out in the long run. I would definitely go there again, but maybe give myself a couple of extra months. I only bought the dress 6 months before the wedding.
There was a very large selection of dresses at House of Brides. They were great about helping me try on different dresses Read more...
There was a very large selection of dresses at House of Brides. They were great about helping me try on different dresses and giving me opinions. The price was definitely reasonable, and I was able to get my favorite dress for under $1,000. The woman who helped me was very knowledgeable and gave me one-on-one attention the entire time. The only struggle I had was getting alterations there. They apparently only have one woman who alters the dress, and she was out of town for quite a while once my dress came in. I got nervous that I wouldn't have an altered dress by the time of my wedding, but it all worked out in the long run. I would definitely go there again, but maybe give myself a couple of extra months. I only bought the dress 6 months before the wedding. Read less
Services Used: Dress & Attire
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beauspat
Wedding:
6/10/2006
3.6/5.0
The dress I got was beautiful, but the service was less so. Very, very pushy. I felt like I was shopping for a used car instead of a wedding dress. I felt rushed when I wanted to take my time - also, I was able to talk the price of the dress down significantly ($500!) leading me to believe they were charging too much in the first place. I would have preferred something more laid back, customer service that lets you go at your own pace, and a fair price to begin with. But the selection can't be beat - just don't let them talk you in to something you don't want, or more than you want - you can find your accessories at better prices elsewhere.
The dress I got was beautiful, but the service was less so. Very, very pushy. I felt like I was shopping for a used car Read more...
The dress I got was beautiful, but the service was less so. Very, very pushy. I felt like I was shopping for a used car instead of a wedding dress. I felt rushed when I wanted to take my time - also, I was able to talk the price of the dress down significantly ($500!) leading me to believe they were charging too much in the first place. I would have preferred something more laid back, customer service that lets you go at your own pace, and a fair price to begin with. But the selection can't be beat - just don't let them talk you in to something you don't want, or more than you want - you can find your accessories at better prices elsewhere. Read less
Services Used: Dress & Attire
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Annie
Wedding:
2/11/2006
5.0/5.0
House of Brides had no problem meeting my short deadline to have my dress ready, the alterations turned out perfectly and the dress was amazing!
House of Brides had no problem meeting my short deadline to have my dress ready, the alterations turned out perfectly and Read more...
House of Brides had no problem meeting my short deadline to have my dress ready, the alterations turned out perfectly and the dress was amazing! Read less
Services Used: Dress & Attire
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ljerousek
Wedding:
9/30/2005
1.0/5.0
ABSOLUTE NIGHTMARE!!!! I think we must have gotten the oldest woman in the store as our sales person. She was rude to me and my bridesmaids. One of my bridesmaids was 6 months pregnant at the time of the fitting and didn't want to measure, she just wanted to get her dress. She had gained quite a bit of weight and by her bust measurements alone they said she was an 18W. Imagine her shock when she was still wearing her own size 10 pants just not zipped! The stupid lady would not let us order anything less than a 16W for her. She was devastated. Especially since we ended up having to get it taken in to almost a size 12 after she had the baby. This was a tricky thing, but our seamstress was awesome! Not to mention, she didn't tell me or anyone else that they had to pay for their dresses by a certain date or there would be a rush fee put on them so one of my bridesmaids paid late and had to pay the whole late fee for the entire order before we got the dresses. I'm telling ya, ABSOLUTE NIGHTMARE! The only reason I chose to go with them is they were the only ones with the dresses I wanted for my girls. The dresses were $150 each.
ABSOLUTE NIGHTMARE!!!! I think we must have gotten the oldest woman in the store as our sales person. She was rude to me Read more...
ABSOLUTE NIGHTMARE!!!! I think we must have gotten the oldest woman in the store as our sales person. She was rude to me and my bridesmaids. One of my bridesmaids was 6 months pregnant at the time of the fitting and didn't want to measure, she just wanted to get her dress. She had gained quite a bit of weight and by her bust measurements alone they said she was an 18W. Imagine her shock when she was still wearing her own size 10 pants just not zipped! The stupid lady would not let us order anything less than a 16W for her. She was devastated. Especially since we ended up having to get it taken in to almost a size 12 after she had the baby. This was a tricky thing, but our seamstress was awesome! Not to mention, she didn't tell me or anyone else that they had to pay for their dresses by a certain date or there would be a rush fee put on them so one of my bridesmaids paid late and had to pay the whole late fee for the entire order before we got the dresses. I'm telling ya, ABSOLUTE NIGHTMARE! The only reason I chose to go with them is they were the only ones with the dresses I wanted for my girls. The dresses were $150 each. Read less
Services Used: Dress & Attire
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Felicia
Wedding:
6/18/2005
5.0/5.0
LOVED the sales gal here - at first i went to the one in schaumberg where they were ALL very snooty - then i came in to this one with my mohter on a whim and fell in love with this grandmotherly old woman who knew exactly what i might look good in - i purchased my dress from her the very same day - i LOVED it, and all i had to tell her was that it was an out door wedding where i wouln't want anything to prissy OR to tom-boyish...THANKS
LOVED the sales gal here - at first i went to the one in schaumberg where they were ALL very snooty - then i came in to Read more...
LOVED the sales gal here - at first i went to the one in schaumberg where they were ALL very snooty - then i came in to this one with my mohter on a whim and fell in love with this grandmotherly old woman who knew exactly what i might look good in - i purchased my dress from her the very same day - i LOVED it, and all i had to tell her was that it was an out door wedding where i wouln't want anything to prissy OR to tom-boyish...THANKS Read less
Services Used: Dress & Attire
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Missy
Wedding:
4/16/2005
1.0/5.0
House of Brides is a mess. Their dresses are nice and we were forced to buy them because it was exactly what I wanted but the staff was horrible. All of the measurements of the bridesmaids dresses came out wrong and they were just plain rude sometimes. I would not recommend them if I didn't have to. Most of their items are cheap- like a walmart for weddings.
House of Brides is a mess. Their dresses are nice and we were forced to buy them because it was exactly what I wanted but Read more...
House of Brides is a mess. Their dresses are nice and we were forced to buy them because it was exactly what I wanted but the staff was horrible. All of the measurements of the bridesmaids dresses came out wrong and they were just plain rude sometimes. I would not recommend them if I didn't have to. Most of their items are cheap- like a walmart for weddings. Read less
Services Used: Dress & Attire
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Emilie
Wedding:
12/11/2004
2.7/5.0
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the dresses on at a local shop and then buy them here for cheaper. The customer service is terrible, however.
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the Read more...
This is the least expensive place I was able to find bridesmaid dresses from several different brands. You can try the dresses on at a local shop and then buy them here for cheaper. The customer service is terrible, however. Read less
Services Used: Dress & Attire
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MN_Kate
Wedding:
7/24/2004
4.3/5.0
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for only $500.
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for Read more...
I had my heart set on a dress I found at a local shop for $1,200. House of Brides shipped it in a very timely manner for only $500. Read less
Services Used: Dress & Attire
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Erica
Wedding:
10/25/2003
5.0/5.0
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids dresses from there as well and they came with a free wrap too. They have every dress imaginable for a cheaper price. To make sure I liked my dress, I went to a local vendor and tried it on first before buying.
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids Read more...
I got my dress from House of Brides with a matching wrap for $300 and no shipping cost. I also got all of my bridesmaids dresses from there as well and they came with a free wrap too. They have every dress imaginable for a cheaper price. To make sure I liked my dress, I went to a local vendor and tried it on first before buying. Read less
Services Used: Dress & Attire
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Carolyn
Wedding:
6/21/2003
2.6/5.0
Getting my dress was a nightmare!!! Not only did my dress not arrive on time (and it's exact location couldn't be determined), but there was red ink on my dress when it did finally show up a few days before the wedding. Additionally, the staff (who were relatively unprofessional) could not understand why doing alterations two days and the day before my wedding was stressful---not-to-mention, the alterations were horrid. Ironically, the day I went in to complain, another bride was there complaining as well---she had similiar issues. If you choose to buy from this location give yourself plenty of time to make sure your dress comes in and do alterations independently.

The only positive to buying from here was the fact that they had such a large selection of dresses from the very basic to high-end designers, hence I was able to find the perfect dress quickly.
Getting my dress was a nightmare!!! Not only did my dress not arrive on time (and it's exact location couldn't be Read more...
Getting my dress was a nightmare!!! Not only did my dress not arrive on time (and it's exact location couldn't be determined), but there was red ink on my dress when it did finally show up a few days before the wedding. Additionally, the staff (who were relatively unprofessional) could not understand why doing alterations two days and the day before my wedding was stressful---not-to-mention, the alterations were horrid. Ironically, the day I went in to complain, another bride was there complaining as well---she had similiar issues. If you choose to buy from this location give yourself plenty of time to make sure your dress comes in and do alterations independently.

The only positive to buying from here was the fact that they had such a large selection of dresses from the very basic to high-end designers, hence I was able to find the perfect dress quickly. Read less
Services Used: Dress & Attire
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Maria
Wedding:
8/26/2000
2.6/5.0
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I was there by myself to try on dresses before deciding and the saleswoman kept checking to see if I needed help with the dresses. I picked out my dress months before the wedding and was not concerned that it wouldn't be ready in time. The fittings and alterations took a while, though, so much that I was getting concerned that it was nearing "show time" and my dress was still not ready. I needed to contact them a few times to make sure the alterations would be complete in time and went in for my final fitting. Even though it needed more altering, I got nervous and decided to forego additional alterations, although they assured me it would be ready. It was but I noticed during my wedding day, that it still dragged on the floor quite a bit for me. If you use this vendor, push them to have all alteration done in plenty of time (get it in writing). I'm happy with my dress but I was a little nervous on my day and had to hold it up a few times in order not to trip and fall.
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I Read more...
I love the wedding dress I picked out at the House of Brides. They have a good selection and the staff was very helpful. I was there by myself to try on dresses before deciding and the saleswoman kept checking to see if I needed help with the dresses. I picked out my dress months before the wedding and was not concerned that it wouldn't be ready in time. The fittings and alterations took a while, though, so much that I was getting concerned that it was nearing "show time" and my dress was still not ready. I needed to contact them a few times to make sure the alterations would be complete in time and went in for my final fitting. Even though it needed more altering, I got nervous and decided to forego additional alterations, although they assured me it would be ready. It was but I noticed during my wedding day, that it still dragged on the floor quite a bit for me. If you use this vendor, push them to have all alteration done in plenty of time (get it in writing). I'm happy with my dress but I was a little nervous on my day and had to hold it up a few times in order not to trip and fall. Read less
Services Used: Dress & Attire
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kristina
Wedding:
6/27/1998
3.6/5.0
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. However, the dress was gorgeous and inexspensive.
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. Read more...
Took forever to hem and take in the dress. When the dress was picked up it still wasn't done one week before the wedding. However, the dress was gorgeous and inexspensive. Read less
Services Used: Dress & Attire

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