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House of Brides

Glen Ellyn , IL
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LOCATION

Glen Ellyn, IL 60137 US (map)

PHONE

877-873-0665

WEBSITE

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Dress & Attire

REVIEWS

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Sarah195
Wedding:
10/1/2016
5.0/5.0
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren!
I had an amazing appointment! They had the dress I wanted pulled and ready for me. Go see Lauren! Read less
Services Used: Dress & Attire
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Amela
Wedding:
7/24/2016
5.0/5.0
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured it would take me an impossibly long time to find the right dress. Boy was I wrong but it was all thanks to house of brides. I called in the morning and had no problem making an appointment later that day. I came in and my consultant asked me what I would like in my dress. When I showed her picture examples and explained, she told me to go look around and find some dresses I'd like to try on and she'll be right back with one that she immediately thought of that would be the perfect fit to what I'm looking for. She came back with the most stunning dress. I tried it on first and it was perfect. I fell in love with the dress and I chose that one. I did try on a few more after to make sure it wasn't just the excitement of putting on a dress and it definitely wasn't. I'm in love with my wedding dress and it was so perfect, and it was all thanks to the consultant at House of Brides. I probably would have never found the dress of my dreams if it wasn't for her.
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured Read more...
While planning my wedding, I avoided going dress shopping as long as possible because I knew how picky I was and I figured it would take me an impossibly long time to find the right dress. Boy was I wrong but it was all thanks to house of brides. I called in the morning and had no problem making an appointment later that day. I came in and my consultant asked me what I would like in my dress. When I showed her picture examples and explained, she told me to go look around and find some dresses I'd like to try on and she'll be right back with one that she immediately thought of that would be the perfect fit to what I'm looking for. She came back with the most stunning dress. I tried it on first and it was perfect. I fell in love with the dress and I chose that one. I did try on a few more after to make sure it wasn't just the excitement of putting on a dress and it definitely wasn't. I'm in love with my wedding dress and it was so perfect, and it was all thanks to the consultant at House of Brides. I probably would have never found the dress of my dreams if it wasn't for her. Read less
Services Used: Dress & Attire
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Private User
Wedding:
12/11/2015
3.1/5.0
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And mine was even on clearance so I got a $2000 dress for $900!The BM dresses were a little pricey,but they were very intricate and elegant,and the girls can wear them again if they choose,so the cost of those wasn't the end of the world.However,we ordered the dresses in June,and did not get them until the 2nd week in Nov.,with only about 3 or so weeks left to get alterations done before the wedding!On top of that,I had some out of state girls who had to wait for the dresses even longer because I had to pick up the dresses from the local location and ship them out of state,delaying their alterations even further.I understand that it can take a while for them to come in,and we were told initially that they'd come in at the beginning of Nov.,but the frustrating part is that all of us were calling at the end of Oct. to find out when they'd be in exactly so we could get them picked up and get them altered,and no one could tell us a thing about it because the manager was out,and they'd leave a message for her to call back.Except that she doesn't return phone calls...I had the same issue with the alterations department when trying to make my first appointment to get my dress altered.Several voicemails went un-returned,and several calls where the employee said the manager would call the next day,were never returned either.I was very pleased with my dress,and the alterations,and price of the alterations that they did on my dress,but to not return a call from a pretty freaked out bride who doesn't know,and can't find out because no one at your store knows either,when her bridesmaids dresses are going to arrive,and its 4-5 weeks before the wedding...that's not good service,and added a whole lot of unnecessary stress on my plate!Overall,good prices,nice dresses,pretty decent sized selection,just hope you don't have many questions you need answered after the fact!
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And Read more...
I purchased my dress,and bridesmaids dresses from this store.I fell in love with both my dress,and the girls’ dress!And mine was even on clearance so I got a $2000 dress for $900!The BM dresses were a little pricey,but they were very intricate and elegant,and the girls can wear them again if they choose,so the cost of those wasn't the end of the world.However,we ordered the dresses in June,and did not get them until the 2nd week in Nov.,with only about 3 or so weeks left to get alterations done before the wedding!On top of that,I had some out of state girls who had to wait for the dresses even longer because I had to pick up the dresses from the local location and ship them out of state,delaying their alterations even further.I understand that it can take a while for them to come in,and we were told initially that they'd come in at the beginning of Nov.,but the frustrating part is that all of us were calling at the end of Oct. to find out when they'd be in exactly so we could get them picked up and get them altered,and no one could tell us a thing about it because the manager was out,and they'd leave a message for her to call back.Except that she doesn't return phone calls...I had the same issue with the alterations department when trying to make my first appointment to get my dress altered.Several voicemails went un-returned,and several calls where the employee said the manager would call the next day,were never returned either.I was very pleased with my dress,and the alterations,and price of the alterations that they did on my dress,but to not return a call from a pretty freaked out bride who doesn't know,and can't find out because no one at your store knows either,when her bridesmaids dresses are going to arrive,and its 4-5 weeks before the wedding...that's not good service,and added a whole lot of unnecessary stress on my plate!Overall,good prices,nice dresses,pretty decent sized selection,just hope you don't have many questions you need answered after the fact! Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
10/10/2015
0.0/5.0
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had my bridesmaids order their dresses in February. My wedding wasn't until October but I wanted to order them early so things weren't being done last minute. But that exactly what ended up happening. The dresses didn't arrive until September and the sizes were all wrong. Girls had to have HOB reorder their dresses. There was no time an a few girls didn't have their dresses until 3 days before the wedding. There was no communication all throughout this whole situation. Many of the girls and myself made phone calls and left messages and our calls were never returned. When we did get through, staff didn't know how to answer our questions so they just hung up on us. No one ever had any answers. There were times I would call and ask for a manager and they would tell me there wasn't manager working that day. Some days no one would even answer the phone. Myself, family bridesmaids, and their family member were not happy at all. It was very stressful trying to work with House of Brides. I would stay far away from this place.
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had Read more...
Do not go to House of Brides in Glen Ellyn!!! Their customer service is horrible. I don't even know where is start. I had my bridesmaids order their dresses in February. My wedding wasn't until October but I wanted to order them early so things weren't being done last minute. But that exactly what ended up happening. The dresses didn't arrive until September and the sizes were all wrong. Girls had to have HOB reorder their dresses. There was no time an a few girls didn't have their dresses until 3 days before the wedding. There was no communication all throughout this whole situation. Many of the girls and myself made phone calls and left messages and our calls were never returned. When we did get through, staff didn't know how to answer our questions so they just hung up on us. No one ever had any answers. There were times I would call and ask for a manager and they would tell me there wasn't manager working that day. Some days no one would even answer the phone. Myself, family bridesmaids, and their family member were not happy at all. It was very stressful trying to work with House of Brides. I would stay far away from this place. Read less
Services Used: Dress & Attire
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JessP
Wedding:
9/19/2015
0.1/5.0
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that offers really gorgeous dresses at a very reasonable (read: cheap/discounted) price. Please note: It is NOT WORTH IT.

You will have an amazing shopping experience, feel very flattered, and feel pressured to buy your dress that day or that weekend, because there is some big sale going on and you've already waited too long, so you'll have to put in a rush order, but they'll give you a discounted rush price if you order that week. Whatever. It's all a play to get you to buy a dress before you read the reviews.

If you do buy your dress from House of Hell, you will be told it will arrive about two months before your wedding. It won't. Without fail, no matter how many times you call, you will be told they can't check the status of your order, that the manager just left the office, is on vacation, etc.

If you have a knight in shining armor who likes to yell at incompetent people, you might be able to convince them to ship the dress a week earlier than they planned. In my case, they said I wasn't going to get my dress until September 12th - my wedding was the 19th. That is just one week before the date I would be walking down the aisle in the dress. They do this so they can scam you into overpaying for their expedited (read: sloppy) alterations.

The only way to get any answers is to have a man go in and demand them. The manager was, in my husband's words, "worse than a sleazy car salesman." She tried flattery and went so far as to stroke his arm while trying to get him to stop berating them for lying repeatedly about the ship date. The manager confided in my husband that the only way to get anything done in the wedding industry was to use male privilege because women were easy to brush off as being too emotional.

Awful. Awful. Awful. I cannot say it enough times. Do not believe anything they say. And DO NOT BUY YOUR DRESS FROM HOUSE OF BRIDES.
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that Read more...
This place is the BIGGEST SCAM ever. DO NOT BUY YOUR DRESS FROM HERE.

House of Brides is an AWFUL company that offers really gorgeous dresses at a very reasonable (read: cheap/discounted) price. Please note: It is NOT WORTH IT.

You will have an amazing shopping experience, feel very flattered, and feel pressured to buy your dress that day or that weekend, because there is some big sale going on and you've already waited too long, so you'll have to put in a rush order, but they'll give you a discounted rush price if you order that week. Whatever. It's all a play to get you to buy a dress before you read the reviews.

If you do buy your dress from House of Hell, you will be told it will arrive about two months before your wedding. It won't. Without fail, no matter how many times you call, you will be told they can't check the status of your order, that the manager just left the office, is on vacation, etc.

If you have a knight in shining armor who likes to yell at incompetent people, you might be able to convince them to ship the dress a week earlier than they planned. In my case, they said I wasn't going to get my dress until September 12th - my wedding was the 19th. That is just one week before the date I would be walking down the aisle in the dress. They do this so they can scam you into overpaying for their expedited (read: sloppy) alterations.

The only way to get any answers is to have a man go in and demand them. The manager was, in my husband's words, "worse than a sleazy car salesman." She tried flattery and went so far as to stroke his arm while trying to get him to stop berating them for lying repeatedly about the ship date. The manager confided in my husband that the only way to get anything done in the wedding industry was to use male privilege because women were easy to brush off as being too emotional.

Awful. Awful. Awful. I cannot say it enough times. Do not believe anything they say. And DO NOT BUY YOUR DRESS FROM HOUSE OF BRIDES. Read less
Services Used: Dress & Attire
130x130 sq 1434484069 827f767b8e6e9d38 jordan   christopher engagement 45 s
jordan
Wedding:
9/12/2015
4.0/5.0
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic.
I had Toni for my alterations and she is a sweetheart.

There were a few things though (after months of watching say yes to the dress :)) that I had to bring up, when it should have been them, as they're the experts. For example... The bustle. There are sites you can go to to figure out how it should be done...but my mom and I had to be the ones to tell them how we wanted it done. And it broke during the night anyway. Why can't dress designers get their act together and create a way for the dress not to be suspended by two tiny threads around delicate buttons?!? ANYWAY...
And the length of the dress. She should have realized it was going to be too long. My walking 10 feet around the store was fine but she should have realized the crinoline wasn't going to be poofy all day and that it needed alterations for length.

The entire experience was great overall and I felt beautiful. A lot of people bash house of brides but I've had really good experiences there. They're worth a shot and their prices cannot be beat. Plus, it's a one stop shop with mother of bride gowns and tuxedos!
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic. Read more...
I had Marianne for my dress consultant and she made me feel beautiful and special the entire time. She was fantastic.
I had Toni for my alterations and she is a sweetheart.

There were a few things though (after months of watching say yes to the dress :)) that I had to bring up, when it should have been them, as they're the experts. For example... The bustle. There are sites you can go to to figure out how it should be done...but my mom and I had to be the ones to tell them how we wanted it done. And it broke during the night anyway. Why can't dress designers get their act together and create a way for the dress not to be suspended by two tiny threads around delicate buttons?!? ANYWAY...
And the length of the dress. She should have realized it was going to be too long. My walking 10 feet around the store was fine but she should have realized the crinoline wasn't going to be poofy all day and that it needed alterations for length.

The entire experience was great overall and I felt beautiful. A lot of people bash house of brides but I've had really good experiences there. They're worth a shot and their prices cannot be beat. Plus, it's a one stop shop with mother of bride gowns and tuxedos! Read less
Services Used: Dress & Attire
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Alex
Wedding:
9/6/2015
3.5/5.0
My dress was absolutely beautiful (Satin and it had pockets!) and the price was expected compared to other stores. I thought it was a good value once I got a discount from a holiday sale. Note that it seems that they have ‘sales’ all the time. I do feel that they were lucky I found the right dress at this store though, since the experience of trying on dresses was wanting. I did not think that they helped me at all to determine what type of dress I was looking for and I was not treated like the special bride like I was at Jasmine, another large store in my area. Also I had to remind them of the discounts I had been promised multiple times throughout the process. The seamstress works very hard and I liked that I could get all alterations for one price. This way I could make sure it was perfect, granted you need to have enough time for more fittings.
My dress was absolutely beautiful (Satin and it had pockets!) and the price was expected compared to other stores. I Read more...
My dress was absolutely beautiful (Satin and it had pockets!) and the price was expected compared to other stores. I thought it was a good value once I got a discount from a holiday sale. Note that it seems that they have ‘sales’ all the time. I do feel that they were lucky I found the right dress at this store though, since the experience of trying on dresses was wanting. I did not think that they helped me at all to determine what type of dress I was looking for and I was not treated like the special bride like I was at Jasmine, another large store in my area. Also I had to remind them of the discounts I had been promised multiple times throughout the process. The seamstress works very hard and I liked that I could get all alterations for one price. This way I could make sure it was perfect, granted you need to have enough time for more fittings. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.4/5.0
I would not recommend House of Brides. I ordered my dress and veil through them a year and half before my wedding. My dress came about six months before but my veil never came. I had to keep calling and I kept being strung along with different excuses (already shipped, should be here shortly, manufacturer`s backordered, they sent us white instead of ivory). Finally, two weeks before the wedding I demanded my money back. That took them another 2 weeks to finally push through and agree to. I went across the street to the newly remodeled David`s Bridal and picked a beautiful one off the shelf and went home with one from there. My wedding dress was beautiful and everything I wanted, but even the alterations were a pain there. Don`t waste your time, go somewhere else.
I would not recommend House of Brides. I ordered my dress and veil through them a year and half before my wedding. My Read more...
I would not recommend House of Brides. I ordered my dress and veil through them a year and half before my wedding. My dress came about six months before but my veil never came. I had to keep calling and I kept being strung along with different excuses (already shipped, should be here shortly, manufacturer`s backordered, they sent us white instead of ivory). Finally, two weeks before the wedding I demanded my money back. That took them another 2 weeks to finally push through and agree to. I went across the street to the newly remodeled David`s Bridal and picked a beautiful one off the shelf and went home with one from there. My wedding dress was beautiful and everything I wanted, but even the alterations were a pain there. Don`t waste your time, go somewhere else. Read less
Services Used: Dress & Attire
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Margeaux
Wedding:
7/25/2015
4.6/5.0
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!!
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know Read more...
Although I did not end up buying my dress from here, I wish I did just because my consultant was so great! I don't know about the rest of you bride-to-be's out there but shopping for my dress was not a fun experience. Most of these consultants are rude and insensitive. Jennifer was amazing!! I'm still trying to justify buying my accessories from there even though I'm certain I could get a better deal elsewhere. She has great personality and was really warm and welcoming. If they are in your budget - go see Jennifer, you won't regret it!! Read less
Services Used: Dress & Attire
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Christina
Wedding:
6/13/2015
2.8/5.0
Maryanne was a sweet salesperson and the only redeeming factor of HOB other than the value. The only reason I ignored the bad reviews was because I had a personal recommendation from a friend. I feel VERY LUCKY that nothing major went wrong with my order, but, given the choice, I would not repeat my business here.

I won't go into the whole story, but HOB ordered one of my bridesmaid dresses separately (1 week later) than the rest, so the one came from a different dye lot, and they tried to blame their mistake on me! My dress came in a timely manner for my wedding, but only because Maryanne put a wedding date 3 MONTHS EARLIER than my actual wedding. The dress came 2 weeks before the wedding date that Maryanne chose. NOT COOL!

Be very, very wary and know what you're getting into. They deals are good, but I'm not sure it's worth the risk, even though my stuff came out okay!
Maryanne was a sweet salesperson and the only redeeming factor of HOB other than the value. The only reason I ignored the Read more...
Maryanne was a sweet salesperson and the only redeeming factor of HOB other than the value. The only reason I ignored the bad reviews was because I had a personal recommendation from a friend. I feel VERY LUCKY that nothing major went wrong with my order, but, given the choice, I would not repeat my business here.

I won't go into the whole story, but HOB ordered one of my bridesmaid dresses separately (1 week later) than the rest, so the one came from a different dye lot, and they tried to blame their mistake on me! My dress came in a timely manner for my wedding, but only because Maryanne put a wedding date 3 MONTHS EARLIER than my actual wedding. The dress came 2 weeks before the wedding date that Maryanne chose. NOT COOL!

Be very, very wary and know what you're getting into. They deals are good, but I'm not sure it's worth the risk, even though my stuff came out okay! Read less
Services Used: Dress & Attire

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