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House of Brides

Oak Lawn , IL

LOCATION

5433 West 95th Street
Oak Lawn, IL 60453 US

PHONE

708-499-0600

WEBSITE

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Dress & Attire

REVIEWS

2.2
out of 5.0
2.1/5.0
2.0/5.0
2.0/5.0
2.7/5.0
2.0/5.0
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Stacy
Wedding:
11/1/2014
0.8/5.0
Good selection of wedding dresses but all downhill after that. I went to the Oaklawn HOB. We paid for my dress in full May 27, 2014 my wedding is November 1, 2014. We were assured it would get here in plenty of time. My dress did not come in until October 22nd leaving me less than two weeks for alterations, and of course the dress needs alterations. When we asked about the seamtress we were told she wouldn't be back to work until Tuesday October 28th....leaving us with less than a week for her to even see me the dress and start alterations and then charge me for it or argue w them till they gave it to me free....The lady rattled off some other seamstress across the street or something that might be able to help me....No thank u. Thank God my mother was a seamstress in her past life she will do the alterations for me...GOD bless that woman! Then my mother went back HOB to look at shoes I told her never to go back there, well she asked about steaming my dress....their response it will be $150 only if you use our seamstress for alterations, who by the way wasn't available until the Tuesday before my wedding A MESS!!..... I would never EVER recommend HOB go to David's Bridal or a smaller privately owned bridal shop NEVER AGAIN.
Good selection of wedding dresses but all downhill after that. I went to the Oaklawn HOB. We paid for my dress in full May Read more...
Good selection of wedding dresses but all downhill after that. I went to the Oaklawn HOB. We paid for my dress in full May 27, 2014 my wedding is November 1, 2014. We were assured it would get here in plenty of time. My dress did not come in until October 22nd leaving me less than two weeks for alterations, and of course the dress needs alterations. When we asked about the seamtress we were told she wouldn't be back to work until Tuesday October 28th....leaving us with less than a week for her to even see me the dress and start alterations and then charge me for it or argue w them till they gave it to me free....The lady rattled off some other seamstress across the street or something that might be able to help me....No thank u. Thank God my mother was a seamstress in her past life she will do the alterations for me...GOD bless that woman! Then my mother went back HOB to look at shoes I told her never to go back there, well she asked about steaming my dress....their response it will be $150 only if you use our seamstress for alterations, who by the way wasn't available until the Tuesday before my wedding A MESS!!..... I would never EVER recommend HOB go to David's Bridal or a smaller privately owned bridal shop NEVER AGAIN. Read less
Services Used: Dress & Attire
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Private User
Wedding:
7/25/2014
0.3/5.0
1. They were very stressful talking about the "dye lot" not matching if we ordered our dresses elsewhere, but the dresses are fine. It's important to let people know, but to stress that so much was unnecessary. We ordered navy dresses from a variety of online sites and they all match just fine.
2. We ordered our dresses in May. That was 6 months ago! We just got our dresses this week!! SIX MONTHS!!!!!!!!!!!! your policy is 10-16 weeks that is 4 months tops.
3.On top of that, my MAID OF HONOR ordered her dress from you all because you pressured us into getting it that day. She called on April 7th to order a size up and someone who worked there told her it was fine. Again the dresses were ordered in MAY and they ordered her the wrong size.
4. When my sister-in-law went to pick up her dress and my bridal gown today, they called me. They had no reason to call me because LUCY told me at the end of September that anyone could get it for me since i was out of town.
5. The person on the phone (again Lucy) was INCREDIBLY rude! She was talking down to me and yelling at me about not knowing if my MAID OF HONOR was pregnant (WHICH SHE ISN'T!!!!!!!) and complaining to me about my maids. She then apparently was blabbing all about my MAID OF HONOR being pregnant to the ENTIRE store!! All of which had nothing to do with my sister-in-law picking up her dress and mine and it was all a LIE!
5. Lucy was also rude to my Maid of Honor this evening when she called to clarify the order situation. She blamed my Maid of Honor for Lucy's own incompetence or the incompetence of her staff. She complained about them having the wrong date for my wedding (EVEN THOUGH THE CORRECT DATE IS ON ALL OF OUR ORIGINAL RECEIPTS!!!), and then said she probably couldn't get the new size 10 dress in time for our JULY wedding. IT'S NOVEMBER!!! THAT'S 8 MONTHS FROM NOW!! IN FACT IT IS EXACTLY 8 MONTHS FROM TODAY!
Their customer service is TERRIBLE! If I could say HELL NO tot he recommendation I would
1. They were very stressful talking about the "dye lot" not matching if we ordered our dresses elsewhere, but the dresses Read more...
1. They were very stressful talking about the "dye lot" not matching if we ordered our dresses elsewhere, but the dresses are fine. It's important to let people know, but to stress that so much was unnecessary. We ordered navy dresses from a variety of online sites and they all match just fine.
2. We ordered our dresses in May. That was 6 months ago! We just got our dresses this week!! SIX MONTHS!!!!!!!!!!!! your policy is 10-16 weeks that is 4 months tops.
3.On top of that, my MAID OF HONOR ordered her dress from you all because you pressured us into getting it that day. She called on April 7th to order a size up and someone who worked there told her it was fine. Again the dresses were ordered in MAY and they ordered her the wrong size.
4. When my sister-in-law went to pick up her dress and my bridal gown today, they called me. They had no reason to call me because LUCY told me at the end of September that anyone could get it for me since i was out of town.
5. The person on the phone (again Lucy) was INCREDIBLY rude! She was talking down to me and yelling at me about not knowing if my MAID OF HONOR was pregnant (WHICH SHE ISN'T!!!!!!!) and complaining to me about my maids. She then apparently was blabbing all about my MAID OF HONOR being pregnant to the ENTIRE store!! All of which had nothing to do with my sister-in-law picking up her dress and mine and it was all a LIE!
5. Lucy was also rude to my Maid of Honor this evening when she called to clarify the order situation. She blamed my Maid of Honor for Lucy's own incompetence or the incompetence of her staff. She complained about them having the wrong date for my wedding (EVEN THOUGH THE CORRECT DATE IS ON ALL OF OUR ORIGINAL RECEIPTS!!!), and then said she probably couldn't get the new size 10 dress in time for our JULY wedding. IT'S NOVEMBER!!! THAT'S 8 MONTHS FROM NOW!! IN FACT IT IS EXACTLY 8 MONTHS FROM TODAY!
Their customer service is TERRIBLE! If I could say HELL NO tot he recommendation I would Read less
Services Used: Dress & Attire
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Aubrey
Wedding:
10/5/2013
3.6/5.0
My first experience during my initial search for a dress was less than fantastic. The woman I worked with was not very helpful at all, and I found myself disappointed in the amount of dresses that were available in my size to try on. I did find a dress that I loved, but did not purchase that day because I was less than thrilled with the store. I went to several other locations in search of a dress, but non felt like the one from House of Brides that I liked.

I returned to House of Brides to get information about the dress I loved with the intention of ordering it elsewhere. During this return visit Mary Beth helped me, and she was wonderful! I ended up ordering the dress from House of Brides, and it was perfect. I did call very often to check up on ordering details and progress, and ended up finding out my dress had been in for weeks during one of my follow up calls. I think that their prices are reasonable and following through on the purchasing end is essential.
My first experience during my initial search for a dress was less than fantastic. The woman I worked with was not very Read more...
My first experience during my initial search for a dress was less than fantastic. The woman I worked with was not very helpful at all, and I found myself disappointed in the amount of dresses that were available in my size to try on. I did find a dress that I loved, but did not purchase that day because I was less than thrilled with the store. I went to several other locations in search of a dress, but non felt like the one from House of Brides that I liked.

I returned to House of Brides to get information about the dress I loved with the intention of ordering it elsewhere. During this return visit Mary Beth helped me, and she was wonderful! I ended up ordering the dress from House of Brides, and it was perfect. I did call very often to check up on ordering details and progress, and ended up finding out my dress had been in for weeks during one of my follow up calls. I think that their prices are reasonable and following through on the purchasing end is essential. Read less
Services Used: Dress & Attire
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Vicki
Wedding:
8/16/2013
2.0/5.0
I am writing in regards to the awful experience I had when I purchased my bridal gown at HOB at Oak Lawn, IL. After waiting several months, I had received my new $1700 Allure edition bridal gown. I tried it on and noticed a small pen mark on my dress and requested it to be cleaned. The sales rep had no problem with it and agreed. The following week I went to pick up my dress, I noted that the pen mark was removed but the entire train of my dress was dirty. Apparently, it had been dragged across an unclean floor. When I approached them about this, I was informed that I “ the carpet here is filthy and you must be have dragged your dress the first time you tried this on”. I was very dissatisfied and displeased with the answer. How is the customer as fault for trying on a dress at the bridal store? How is the customer at fault for the store not keeping their carpet clean? If the carpets are so filthy, how come the sales rep did not inform me this the time or helped me carry my train? I distinctly remembered that I tried on my dress with my socks on and do not recall all of these stains when I was putting the dress back into the bag. I am very suspicious that they may had let another customer try on the dress or dragged my dress in their alteration room when cleaning the pen mark I had requested. When they had agreed to only spot clean my dress a second time, I was informed that they could come back the second day to pick it up. I had given them one week and was only informed they had not cleaned my dress. On my FOURTH trip, which take 40 minutes each way,I received my dress. They had cleaned my dress but small stains are still visible. My dress is still very beautiful, but the experience I now have with my dress is no longer the same. When I see the small stains, I am immediately reminded by this experience. I will never come back to House of Brides. I will never recommend HOB.
I am writing in regards to the awful experience I had when I purchased my bridal gown at HOB at Oak Lawn, IL. After Read more...
I am writing in regards to the awful experience I had when I purchased my bridal gown at HOB at Oak Lawn, IL. After waiting several months, I had received my new $1700 Allure edition bridal gown. I tried it on and noticed a small pen mark on my dress and requested it to be cleaned. The sales rep had no problem with it and agreed. The following week I went to pick up my dress, I noted that the pen mark was removed but the entire train of my dress was dirty. Apparently, it had been dragged across an unclean floor. When I approached them about this, I was informed that I “ the carpet here is filthy and you must be have dragged your dress the first time you tried this on”. I was very dissatisfied and displeased with the answer. How is the customer as fault for trying on a dress at the bridal store? How is the customer at fault for the store not keeping their carpet clean? If the carpets are so filthy, how come the sales rep did not inform me this the time or helped me carry my train? I distinctly remembered that I tried on my dress with my socks on and do not recall all of these stains when I was putting the dress back into the bag. I am very suspicious that they may had let another customer try on the dress or dragged my dress in their alteration room when cleaning the pen mark I had requested. When they had agreed to only spot clean my dress a second time, I was informed that they could come back the second day to pick it up. I had given them one week and was only informed they had not cleaned my dress. On my FOURTH trip, which take 40 minutes each way,I received my dress. They had cleaned my dress but small stains are still visible. My dress is still very beautiful, but the experience I now have with my dress is no longer the same. When I see the small stains, I am immediately reminded by this experience. I will never come back to House of Brides. I will never recommend HOB. Read less
Services Used: Dress & Attire
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Beth
Wedding:
8/10/2013
0.1/5.0
HOUSE OF BRIDES is honestly the worst place to trust with such an important days attire.
I ordered my bridesmaid dresses from them in JANUARY. The price just seemed right compared to the local stores here.. like at least $100 cheaper! So i thought Why not. Saves everyone money... thats good when you're planning an expensive day. It honestly didnt save me ANYTHING! Just gave me more stress.
About a month and a half later I get a call from them saying that they were no longer carrying alfred angelo but they could custom make my dresses. I said ok as long as they look the exact same and are the exact same color... Yes of course.... so this is March now... and I think great the dresses are still being done....
They were expected to arrive in the middle of may.
Middle of may came and went. I started emailing them... Nothing back at first... then I called and they said that they would put it in their system and they were waiting to hear back from Anna in production....
I emailed and called and emailed and called and got the same answers...
Finally I called on June 7th- monday. I was getting really tired of the answers and asked for the number for production to talk to anna myself to see where the dresses were at . I was told they didnt have her number , a direct line and that they would again put a message in and Mark it 'urgent'... really.... its been almost 6 months and you will write a note and send the email to anna... but urgent will solve this all.... I dont understand how the company doesnt have phone numbers for eachother.. I even asked even if they are not allowed to give out the number if they can put me on hold and call her? Nope.
I emailed again 2 days later.... nothing back
I called on Friday June 11th and was told this... Oh we sent you an email June 8th to tell you were were NOT completing your order... sorry we are in the process of issuing you a refund. ARE YOU SERIOUS??!
HOUSE OF BRIDES is honestly the worst place to trust with such an important days attire.
I ordered my bridesmaid Read more...
HOUSE OF BRIDES is honestly the worst place to trust with such an important days attire.
I ordered my bridesmaid dresses from them in JANUARY. The price just seemed right compared to the local stores here.. like at least $100 cheaper! So i thought Why not. Saves everyone money... thats good when you're planning an expensive day. It honestly didnt save me ANYTHING! Just gave me more stress.
About a month and a half later I get a call from them saying that they were no longer carrying alfred angelo but they could custom make my dresses. I said ok as long as they look the exact same and are the exact same color... Yes of course.... so this is March now... and I think great the dresses are still being done....
They were expected to arrive in the middle of may.
Middle of may came and went. I started emailing them... Nothing back at first... then I called and they said that they would put it in their system and they were waiting to hear back from Anna in production....
I emailed and called and emailed and called and got the same answers...
Finally I called on June 7th- monday. I was getting really tired of the answers and asked for the number for production to talk to anna myself to see where the dresses were at . I was told they didnt have her number , a direct line and that they would again put a message in and Mark it 'urgent'... really.... its been almost 6 months and you will write a note and send the email to anna... but urgent will solve this all.... I dont understand how the company doesnt have phone numbers for eachother.. I even asked even if they are not allowed to give out the number if they can put me on hold and call her? Nope.
I emailed again 2 days later.... nothing back
I called on Friday June 11th and was told this... Oh we sent you an email June 8th to tell you were were NOT completing your order... sorry we are in the process of issuing you a refund. ARE YOU SERIOUS??! Read less
Services Used: Dress & Attire
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Callie
Wedding:
7/6/2013
0.5/5.0
WORST PLACE TO PURCHASE A DRESS!!! Avoid at all costs. My wedding is 3 weeks away and I still do not have my dress in possession. Talk about nerve racking. They told me I would have it by May. I called several times and of course was told I would be called back with information... and days would go by without a call. Now I am told that I have to wait ten days. They even had the audacity to tell me that if I hadn't waiting so long to order my dress this may not be an issue. I'm a customer and when you pay big $$ for something you deserve quality and service. Instead of giving me answers they keep passing the buck. Hope I get my dress before my wedding.
WORST PLACE TO PURCHASE A DRESS!!! Avoid at all costs. My wedding is 3 weeks away and I still do not have my dress in Read more...
WORST PLACE TO PURCHASE A DRESS!!! Avoid at all costs. My wedding is 3 weeks away and I still do not have my dress in possession. Talk about nerve racking. They told me I would have it by May. I called several times and of course was told I would be called back with information... and days would go by without a call. Now I am told that I have to wait ten days. They even had the audacity to tell me that if I hadn't waiting so long to order my dress this may not be an issue. I'm a customer and when you pay big $$ for something you deserve quality and service. Instead of giving me answers they keep passing the buck. Hope I get my dress before my wedding. Read less
Services Used: Dress & Attire
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Qianna
Wedding:
5/26/2013
2.9/5.0
I DIDNT LIKE THE FACT THAT THEY DONT TELL YOU THAT YOU CANT PAY FOR EVERYTHING RIGHT THEN AND THERE YOU HAVE TO WAIT TO PAY FOR OTHER STUFF LATER. I DIDNT UNDERSTAND CAUSE WHAT IF YOU DONT HAVE MONEY FOR IT BUT YOU HAVE THE MONEY RIGHT THEN. THEY WANT TAKE THE OTHER MONEY TIL YOUR DRESS COME BACK.
I DIDNT LIKE THE FACT THAT THEY DONT TELL YOU THAT YOU CANT PAY FOR EVERYTHING RIGHT THEN AND THERE YOU HAVE TO WAIT TO Read more...
I DIDNT LIKE THE FACT THAT THEY DONT TELL YOU THAT YOU CANT PAY FOR EVERYTHING RIGHT THEN AND THERE YOU HAVE TO WAIT TO PAY FOR OTHER STUFF LATER. I DIDNT UNDERSTAND CAUSE WHAT IF YOU DONT HAVE MONEY FOR IT BUT YOU HAVE THE MONEY RIGHT THEN. THEY WANT TAKE THE OTHER MONEY TIL YOUR DRESS COME BACK. Read less
Services Used: Dress & Attire
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JC
Wedding:
5/18/2013
1.4/5.0
as I started out with this vendor they seemed great then it went down hill from there, they got their money and it seemed like they didn't care, I have worked the bridal business before and so I knew first hand what this vendor was telling me was not true, after I order my gown, veil, headpiece I let several months go by before I started inquiring about my order, I was then told that they never get orders before 6 weeks before wear date, think about it folks how can the manufactures know when to send your order to the store 6 weeks before wear date, I worked a bridal shop not this one, (thank God) and I know you would never play it that close to vest of the wear date, I bought a Mori Lee gown and they are one of a very few manufactures that STOCK, yes that is right STOCK their merchandise in the warehouse, not over seas folks, so House of Brides I felt lied to me, not the first not the last but water under the bridge, BRIDES don't be fooled ask a lot of questions before you order from any one!! I just finally picked up my last product from them today, by the way it came 10 days before wear date, GO FIGURE!! if I had to do it over I would of went the extra miles to a shop I knew I could trust...BEWARE!!!!!
as I started out with this vendor they seemed great then it went down hill from there, they got their money and it seemed Read more...
as I started out with this vendor they seemed great then it went down hill from there, they got their money and it seemed like they didn't care, I have worked the bridal business before and so I knew first hand what this vendor was telling me was not true, after I order my gown, veil, headpiece I let several months go by before I started inquiring about my order, I was then told that they never get orders before 6 weeks before wear date, think about it folks how can the manufactures know when to send your order to the store 6 weeks before wear date, I worked a bridal shop not this one, (thank God) and I know you would never play it that close to vest of the wear date, I bought a Mori Lee gown and they are one of a very few manufactures that STOCK, yes that is right STOCK their merchandise in the warehouse, not over seas folks, so House of Brides I felt lied to me, not the first not the last but water under the bridge, BRIDES don't be fooled ask a lot of questions before you order from any one!! I just finally picked up my last product from them today, by the way it came 10 days before wear date, GO FIGURE!! if I had to do it over I would of went the extra miles to a shop I knew I could trust...BEWARE!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.6/5.0
I loved my dress but over all not happy with customer service. Didn't get all the important details from the employees.
I loved my dress but over all not happy with customer service. Didn't get all the important details from the employees.
I loved my dress but over all not happy with customer service. Didn't get all the important details from the employees. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.8/5.0
Most horrible experience. I bought the dress in December and a month before my wedding still did not have my dress. After multiple phone calls they finally told me they would not have it for wedding date. They offered a refund as if they were doing me a favor because it is not there standard way of business. Highest person at store to speak to was a store manager.
Most horrible experience. I bought the dress in December and a month before my wedding still did not have my dress. After Read more...
Most horrible experience. I bought the dress in December and a month before my wedding still did not have my dress. After multiple phone calls they finally told me they would not have it for wedding date. They offered a refund as if they were doing me a favor because it is not there standard way of business. Highest person at store to speak to was a store manager. Read less
Services Used: Dress & Attire
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