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House of Brides

Olrand Park , IL

LOCATION

Olrand Park, IL US
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Dress & Attire

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Anonymous
Wedding:
Recently Married
0.5/5.0
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the dresses so late there is "nothing" they can do. Will no refund me... They even lost a bridesmaids order... Twice! She doesn't even have a dress for the wedding at this moment. I tried to get a manager to call me but I've had no luck. How is this place in business?
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the Read more...
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the dresses so late there is "nothing" they can do. Will no refund me... They even lost a bridesmaids order... Twice! She doesn't even have a dress for the wedding at this moment. I tried to get a manager to call me but I've had no luck. How is this place in business? Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.1/5.0
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then July 18th, then Aug 8th, they were finally in on Aug 11th.
So each of my 4 bridesmaids went to get their dresses between the 11th and the 15th of August. For 3 of them it was a painless process - for 1 it was anything but! My dresses were ordered Navy - well, 3 of them arrived in Navy, the 4th dress was shipped in black however no one at the House of Brides told me or her or anyone that the dress was black. My bridesmaid left the store (thinking it was the dim lighting making it look dark), then turned right back around once she got outside. The employee's stated, they knew the dress was the wrong color and the correct color has already been processed to be shipped ---but they still let her leave the store!
We were told her dress would be in on August 22nd and we could call on the 15th for a tracking number. I called the manager on August 16th to get a tracking number for their mistake, I was told there wasn't a tracking number yet BUT the dress will be there on the 21st. On the 21st, I called and the dress was still not in and no one can tell me when it will be in or give me a tracking number but was informed not all the shipments were received yet so it could still be in today. I called on 8/23 (after the dress was supposed to be in on 8/21) and was given the same speech, "The dress will be in next week."
On August 26th (25 days before my wedding), I received a call from the House of Brides in Orland stated my bridesmaid dress is in BUT it is at the Glen Ellyn store. So, I could either go to Glen Ellyn to pick it up or wait a day and the manager would be able to shuttle it to the correct store. To ease my stress, I picked up the dress from the Glen Ellyn store myself.
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then Read more...
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then July 18th, then Aug 8th, they were finally in on Aug 11th.
So each of my 4 bridesmaids went to get their dresses between the 11th and the 15th of August. For 3 of them it was a painless process - for 1 it was anything but! My dresses were ordered Navy - well, 3 of them arrived in Navy, the 4th dress was shipped in black however no one at the House of Brides told me or her or anyone that the dress was black. My bridesmaid left the store (thinking it was the dim lighting making it look dark), then turned right back around once she got outside. The employee's stated, they knew the dress was the wrong color and the correct color has already been processed to be shipped ---but they still let her leave the store!
We were told her dress would be in on August 22nd and we could call on the 15th for a tracking number. I called the manager on August 16th to get a tracking number for their mistake, I was told there wasn't a tracking number yet BUT the dress will be there on the 21st. On the 21st, I called and the dress was still not in and no one can tell me when it will be in or give me a tracking number but was informed not all the shipments were received yet so it could still be in today. I called on 8/23 (after the dress was supposed to be in on 8/21) and was given the same speech, "The dress will be in next week."
On August 26th (25 days before my wedding), I received a call from the House of Brides in Orland stated my bridesmaid dress is in BUT it is at the Glen Ellyn store. So, I could either go to Glen Ellyn to pick it up or wait a day and the manager would be able to shuttle it to the correct store. To ease my stress, I picked up the dress from the Glen Ellyn store myself. Read less
Services Used: Dress & Attire
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Jaclyn
Wedding:
9/27/2014
1.0/5.0
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest size, and all the girls would need some alterations, but every girls dress was huge on them! Probably about two sizes too big. Impossible to get a hold of anybody. The receptionist would take a message & say that a manager would call back the next day and I would end calling them back again a week later because nobody ever called. Very disappointing!
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest Read more...
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest size, and all the girls would need some alterations, but every girls dress was huge on them! Probably about two sizes too big. Impossible to get a hold of anybody. The receptionist would take a message & say that a manager would call back the next day and I would end calling them back again a week later because nobody ever called. Very disappointing! Read less
Services Used: Dress & Attire
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Erin
Wedding:
8/9/2014
2.6/5.0
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my shoes to see how everything went together and to make sure the length was appropriate. I told them my wedding date was 7/26 (2 weeks before my actual wedding date). The good thing was I found a dress I loved and Kelli was with us for 2 hours my first fitting and it was rather slow that day which I am sure helped. After my second visit Kelli wrote down my measurements to order the right size and the length of my dress and stated it would take 6 months or less to get my dress which would put me at June 5th (the latest). A couple weeks before I decided to give them a call since it was almost 6 months. The woman on the phone told me that my dress wasn't scheduled to come in until July 17th and there was no manager in at the time---how convenient. After playing phone tag and being told I need to talk to the store and then corporate for a week I was starting to panic. It was now after June 5th and my dress is still no where to be found. Luckily on June 27th my dress came in however I was in NY for my bridal shower and couldn't pick it up until Monday. I rushed to the store after work with my mom and Kelli wasn't there and no manager. I tried on my dress and it was about 2 inches too long!!! I had told the woman that we had tried it on with my shoes and it should be an exact fit, but I got the runaround that the tailor could hem it, etc. I was so annoyed and should have left excited and happy to finally have my dress but the attitudes were not helpful. We went to the register to another woman and she confirmed everything was paid for and my dress was hanging on the rack behind the counter. I said I was taking it home and she said ok go ahead. The least she could have done was take it off the rack from behind the register and hand to me! Needless to say I got my alterations done elsewhere and was happy no one called to follow up on my alterations.
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my Read more...
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my shoes to see how everything went together and to make sure the length was appropriate. I told them my wedding date was 7/26 (2 weeks before my actual wedding date). The good thing was I found a dress I loved and Kelli was with us for 2 hours my first fitting and it was rather slow that day which I am sure helped. After my second visit Kelli wrote down my measurements to order the right size and the length of my dress and stated it would take 6 months or less to get my dress which would put me at June 5th (the latest). A couple weeks before I decided to give them a call since it was almost 6 months. The woman on the phone told me that my dress wasn't scheduled to come in until July 17th and there was no manager in at the time---how convenient. After playing phone tag and being told I need to talk to the store and then corporate for a week I was starting to panic. It was now after June 5th and my dress is still no where to be found. Luckily on June 27th my dress came in however I was in NY for my bridal shower and couldn't pick it up until Monday. I rushed to the store after work with my mom and Kelli wasn't there and no manager. I tried on my dress and it was about 2 inches too long!!! I had told the woman that we had tried it on with my shoes and it should be an exact fit, but I got the runaround that the tailor could hem it, etc. I was so annoyed and should have left excited and happy to finally have my dress but the attitudes were not helpful. We went to the register to another woman and she confirmed everything was paid for and my dress was hanging on the rack behind the counter. I said I was taking it home and she said ok go ahead. The least she could have done was take it off the rack from behind the register and hand to me! Needless to say I got my alterations done elsewhere and was happy no one called to follow up on my alterations. Read less
Services Used: Dress & Attire
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rikeita
Wedding:
8/2/2014
1.5/5.0
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of 2014 because my wedding was August 2014. I had no information on when my dress would arrive (for fittings, etc). I started calling in May to inquire about this and the receptionist would always say, "Our manager will get back to you". After many calls, a month later I still hadn't heard from the manager. So I went and paid the store a visit in person. I was told the manager wasn't in and they didn't know when she would be in. I asked them to call her and I was told they did not have a contact number for her (hard to believe). However I could email corporate about this issue O_O Needless to say, I sat in the store until one lovely employee named Kelly did all she could do to answer my questions about my dress and its whereabouts.
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of Read more...
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of 2014 because my wedding was August 2014. I had no information on when my dress would arrive (for fittings, etc). I started calling in May to inquire about this and the receptionist would always say, "Our manager will get back to you". After many calls, a month later I still hadn't heard from the manager. So I went and paid the store a visit in person. I was told the manager wasn't in and they didn't know when she would be in. I asked them to call her and I was told they did not have a contact number for her (hard to believe). However I could email corporate about this issue O_O Needless to say, I sat in the store until one lovely employee named Kelly did all she could do to answer my questions about my dress and its whereabouts. Read less
Services Used: Dress & Attire
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Sheyrl
Wedding:
7/26/2014
0.5/5.0
In going to the store, the customer service was very sub par. The sales person told us to "just look around" rather then helping us find bridesmaids dresses in the color I was looking for. The only reason I ordered through this store is because I was struggling to find the dress in the color teal I was looking for elsewhere. The store charged 11 dollars for shipping for EACH girl, just to have it shipped to the store. It wasn't even going to their houses. The sales person ensured I would receive the dresses 6 weeks prior to the wedding, which was incredibly important as I have a pregnant bridesmaid and a bridesmaid going through chemo, and they needed time to get them altered. Well, my wedding is in 3 weeks, and these dresses still have not even shipped to the store. When I called, the associate informed me they didn't "request" for them to be sent from the manufacture until June 20 (the five week mark), and the manufacture decided not to ship until June 27. The associate said she WOULD NOT contact the manufacture, that there was nothing they could do about it because they are coming from over seas.
Now as of 23 days until my wedding, they are telling me the dresses have shipped, but they don't know where they are. It is absolutely ridiculous.
If I could do it again, I would definitely shop elsewhere as well as research the brand that I was ordering to ensure they were not an imported item, made for an incredibly cheap cost, and marked up 4 times the amount in a store with terrible customer service.
In going to the store, the customer service was very sub par. The sales person told us to "just look around" rather then Read more...
In going to the store, the customer service was very sub par. The sales person told us to "just look around" rather then helping us find bridesmaids dresses in the color I was looking for. The only reason I ordered through this store is because I was struggling to find the dress in the color teal I was looking for elsewhere. The store charged 11 dollars for shipping for EACH girl, just to have it shipped to the store. It wasn't even going to their houses. The sales person ensured I would receive the dresses 6 weeks prior to the wedding, which was incredibly important as I have a pregnant bridesmaid and a bridesmaid going through chemo, and they needed time to get them altered. Well, my wedding is in 3 weeks, and these dresses still have not even shipped to the store. When I called, the associate informed me they didn't "request" for them to be sent from the manufacture until June 20 (the five week mark), and the manufacture decided not to ship until June 27. The associate said she WOULD NOT contact the manufacture, that there was nothing they could do about it because they are coming from over seas.
Now as of 23 days until my wedding, they are telling me the dresses have shipped, but they don't know where they are. It is absolutely ridiculous.
If I could do it again, I would definitely shop elsewhere as well as research the brand that I was ordering to ensure they were not an imported item, made for an incredibly cheap cost, and marked up 4 times the amount in a store with terrible customer service. Read less
Services Used: Dress & Attire
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Christina
Wedding:
7/19/2014
3.4/5.0
The first couple times I went to house of brides in search of a wedding gown, all the ladies there were great. They were all very encouraging, helpful, and made it a great experience for me. I finally went on a night they were having a 'midnight madness' sale to purchase my gown. We were able to purchase my gown at a great price. That night, I was told that I would get a discount on my veil, and have alterations would be included in the cost of the gown. That was NOT true. They just said whatever they needed to say to get us to agree to buy the dress from them. After that day, every experience was I had there was terrible. My first alterations appointment couldn't have been worse. The seamstress, Adrone, was extremely rude to me and all my bridesmaids and basically told me she wasn't going to touch my dress yet because it was too early. She didn't even want to help tie me into the dress. Luckily, they had another seamstress, Rita, that was wonderful. The one complaint I have about Rita is that she was never on time. Usually she was just about ten minutes behind, but at one appointment I had to wait for 30 minutes for her to be ready and nobody could give me a reason why. Finally, the day I was picking up my gown, the girl who was taking my final payment told me I had to pay for my garment bag, which I was told was included. Also, when they gave me my dress, it was extremely wrinkled and I had to wait for another 30 minutes for it to be pressed. Overall, it was a pretty unpleasant experience. The ladies, including the manager, will tell you whatever it takes to get you to purchase a gown, and in the end go back on their word. Make sure you get everything in writing that you are promised at the time of purchase. Other than the terrible customer service, they have the biggest selection of bridal gowns and bridesmaids dresses that I have seen.
The first couple times I went to house of brides in search of a wedding gown, all the ladies there were great. They were Read more...
The first couple times I went to house of brides in search of a wedding gown, all the ladies there were great. They were all very encouraging, helpful, and made it a great experience for me. I finally went on a night they were having a 'midnight madness' sale to purchase my gown. We were able to purchase my gown at a great price. That night, I was told that I would get a discount on my veil, and have alterations would be included in the cost of the gown. That was NOT true. They just said whatever they needed to say to get us to agree to buy the dress from them. After that day, every experience was I had there was terrible. My first alterations appointment couldn't have been worse. The seamstress, Adrone, was extremely rude to me and all my bridesmaids and basically told me she wasn't going to touch my dress yet because it was too early. She didn't even want to help tie me into the dress. Luckily, they had another seamstress, Rita, that was wonderful. The one complaint I have about Rita is that she was never on time. Usually she was just about ten minutes behind, but at one appointment I had to wait for 30 minutes for her to be ready and nobody could give me a reason why. Finally, the day I was picking up my gown, the girl who was taking my final payment told me I had to pay for my garment bag, which I was told was included. Also, when they gave me my dress, it was extremely wrinkled and I had to wait for another 30 minutes for it to be pressed. Overall, it was a pretty unpleasant experience. The ladies, including the manager, will tell you whatever it takes to get you to purchase a gown, and in the end go back on their word. Make sure you get everything in writing that you are promised at the time of purchase. Other than the terrible customer service, they have the biggest selection of bridal gowns and bridesmaids dresses that I have seen. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
6/27/2014
2.0/5.0
While I absolutely loved my beautiful wedding dress, I am extremely disappointed with the customer service and how they treat their brides.

We ordered our bridesmaid dresses in July 2013 and in March 2014 they called me to let me know the maid of honor dresses were no longer in the color I needed. Our wedding was at the end of June. My sisters and I had to go back to House of Brides and order new dress that they picked out.

The bridesmaid dresses were over three weeks late and every time I called they never had a ship date. My wedding dress was over a month late, I called to request an approximate shipment date. The receptionist was very nice, but stated only a manager can call their dress vendors and she would have her call me. Not only did I never get a phone call, but I had to call 10 more times over the next 2 weeks to obtain any information about my dress.
I was extremely upset because they never could let me know when my dress would arrive. My dress didn't come in until mid May.

I ordered my dress in a size 6 and they wanted me to order a size 8. I am originally a size 2. My dress was so big it fell right off me. My maid of honor dresses that we had to re order were so big that alternation place we picked could barely fix them.


If you chose to use HOB to find your wedding dress, make sure you allow plenty of extra time before your wedding since they are very unreliable and are not concerned about any stress you may have.

I would recommend saying your wedding is two months before the big day. Also, Diane was my sales associate and she really helped me find the dress of my dreams. She is extremely patient and very helpful. She made my experience finding my dress so perfect.
My dress was awesome quality for the price I paid.
While I absolutely loved my beautiful wedding dress, I am extremely disappointed with the customer service and how they Read more...
While I absolutely loved my beautiful wedding dress, I am extremely disappointed with the customer service and how they treat their brides.

We ordered our bridesmaid dresses in July 2013 and in March 2014 they called me to let me know the maid of honor dresses were no longer in the color I needed. Our wedding was at the end of June. My sisters and I had to go back to House of Brides and order new dress that they picked out.

The bridesmaid dresses were over three weeks late and every time I called they never had a ship date. My wedding dress was over a month late, I called to request an approximate shipment date. The receptionist was very nice, but stated only a manager can call their dress vendors and she would have her call me. Not only did I never get a phone call, but I had to call 10 more times over the next 2 weeks to obtain any information about my dress.
I was extremely upset because they never could let me know when my dress would arrive. My dress didn't come in until mid May.

I ordered my dress in a size 6 and they wanted me to order a size 8. I am originally a size 2. My dress was so big it fell right off me. My maid of honor dresses that we had to re order were so big that alternation place we picked could barely fix them.


If you chose to use HOB to find your wedding dress, make sure you allow plenty of extra time before your wedding since they are very unreliable and are not concerned about any stress you may have.

I would recommend saying your wedding is two months before the big day. Also, Diane was my sales associate and she really helped me find the dress of my dreams. She is extremely patient and very helpful. She made my experience finding my dress so perfect.
My dress was awesome quality for the price I paid. Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
5/10/2014
0.1/5.0
Ordered a dress I found at another place here instead, they could get it cheaper. Seamstress was gone so the consultant measured me and measured my hallow to hem (dress was scalloped at the bottom, didn't want to have that altered later). Tried getting updates on the status of my dress many times, always told "she's" with a customer or on the phone, can I take a message-never got any phone calls back. Eventually I learned to say no, don't put me on hold- you never actually call me back and to get a manager-Susan on the phone, felt like they hadn't even ordered my dress-constantly got the "dresses comes in a couple weeks before the wedding", um if I ordered it a year in advance vs 6 months in advance you're telling me it would come in at the same time? Yeah, no. Finally got an answer after a couple months of calling. One time I was actually given the excuse (after I started getting a bit bridezilla on them) that they hadn't called me back bc the phone lines were down, to which I said "ALL WEEK!?" Her reply- no just yesterday. The dress comes in-it's 4.5in too long! After I paid $50 to have them measure. Tried to get that refunded but bc I took it somewhere else to get altered they can't "prove it," I should have said something they say- um yeah I did, I told them it was too long but the seamstress was already gone, and I was told "your seamstress can just cut it at the waist and hike it up!"..... What!?! I said id bring in the fabric to prove it. Nope, can't do anything for me now. Now I'm really mad, Susan says her boss can call me to which I said that's my other issue, you never call back! All she can do is pass it on to have them call me, then she hangs up, no goodbye, no I'm sorry. They don't care. Guess what? that was a month ago and I still haven't been called back. Wish I ordered it from the smaller boutique I found it at and not dealt with their awful service. That was seriously the most stressful part of planning my wedding! DON'T GO HERE!!
Ordered a dress I found at another place here instead, they could get it cheaper. Seamstress was gone so the consultant Read more...
Ordered a dress I found at another place here instead, they could get it cheaper. Seamstress was gone so the consultant measured me and measured my hallow to hem (dress was scalloped at the bottom, didn't want to have that altered later). Tried getting updates on the status of my dress many times, always told "she's" with a customer or on the phone, can I take a message-never got any phone calls back. Eventually I learned to say no, don't put me on hold- you never actually call me back and to get a manager-Susan on the phone, felt like they hadn't even ordered my dress-constantly got the "dresses comes in a couple weeks before the wedding", um if I ordered it a year in advance vs 6 months in advance you're telling me it would come in at the same time? Yeah, no. Finally got an answer after a couple months of calling. One time I was actually given the excuse (after I started getting a bit bridezilla on them) that they hadn't called me back bc the phone lines were down, to which I said "ALL WEEK!?" Her reply- no just yesterday. The dress comes in-it's 4.5in too long! After I paid $50 to have them measure. Tried to get that refunded but bc I took it somewhere else to get altered they can't "prove it," I should have said something they say- um yeah I did, I told them it was too long but the seamstress was already gone, and I was told "your seamstress can just cut it at the waist and hike it up!"..... What!?! I said id bring in the fabric to prove it. Nope, can't do anything for me now. Now I'm really mad, Susan says her boss can call me to which I said that's my other issue, you never call back! All she can do is pass it on to have them call me, then she hangs up, no goodbye, no I'm sorry. They don't care. Guess what? that was a month ago and I still haven't been called back. Wish I ordered it from the smaller boutique I found it at and not dealt with their awful service. That was seriously the most stressful part of planning my wedding! DON'T GO HERE!! Read less
Services Used: Dress & Attire
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Princessjai10
Wedding:
4/5/2014
3.2/5.0
I worked with Kelly at my initial dress consultation and she was a joy to work with. She understand the look I was going for and pulled some amazing dresses. My dress came back in ample time for dress fittings and alterations. Overall it was a good experience. There were a few bumps in the road but not anything that would deter me from recommendning HOB to anyone. But professionalism and concern for the customer does vary depending on who you work with.
I worked with Kelly at my initial dress consultation and she was a joy to work with. She understand the look I was going Read more...
I worked with Kelly at my initial dress consultation and she was a joy to work with. She understand the look I was going for and pulled some amazing dresses. My dress came back in ample time for dress fittings and alterations. Overall it was a good experience. There were a few bumps in the road but not anything that would deter me from recommendning HOB to anyone. But professionalism and concern for the customer does vary depending on who you work with. Read less
Services Used: Dress & Attire
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