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House of Brides

Olrand Park , IL

LOCATION

Olrand Park, IL US
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Dress & Attire

REVIEWS

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2.0/5.0
1.9/5.0
1.8/5.0
2.4/5.0
1.8/5.0
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Anonymous
Wedding:
Recently Married
1.8/5.0
Went to pick up my dress after not getting a phone call that it was ready. It had a green button, snag on the satin, a dirty flower on it and someone elses hair! I ordered this from the designer and it was supposed to be brand new. I also think they ordered it one size too big. They did fix most of the wrong items on the dress but I had to drive an hour and a half each way each time I came there. Uhg. Don't add stress to your day by going to HOB.
Went to pick up my dress after not getting a phone call that it was ready. It had a green button, snag on the satin, a Read more...
Went to pick up my dress after not getting a phone call that it was ready. It had a green button, snag on the satin, a dirty flower on it and someone elses hair! I ordered this from the designer and it was supposed to be brand new. I also think they ordered it one size too big. They did fix most of the wrong items on the dress but I had to drive an hour and a half each way each time I came there. Uhg. Don't add stress to your day by going to HOB. Read less
Services Used: Dress & Attire
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Private User
Wedding:
5/21/2016
0.5/5.0
This was the worst shopping experience I have ever had!! You walk in and it looks beautiful and the lady at the desk waits on you right away but then it just goes down hill from there!! When the consultant came over to me she introduced herself and that was it; she did not ask who I had with me, my dress size, what type of dress I'm looking for, nothing!! Then she leads me to this smaller section and actually says to me "You have to pick dresses in this section because this is the plus size section"!! Keep in mind she does not know my size and everyone I know is always shocked to find out what I weigh because I don't look plus size!! So the lady just assumed!! Then every dress I tried on was not only $1300 or more (which I fell in love with a dress somewhere else for only $500 so why would I pay $1300) but they were also like size 22 which I am not even close to!! So the lady had to clip all the dresses with these big black clips that looked like the clips you use for hardware to hold 2 pieces of wood together; really?!?! AND when I tried on the dresses I did not get any under-garments to use!! Also everyone knows that if the dress doesn't really fit you and has to be clipped that much you can't really tell what it would actually look like on you if it fit!! She also never asked me any questions about how I met my fiance or my wedding or anything!! And to me it is the consultants job to at least pretend interested in me and my wedding and the important people I brought along and to try hard to find the perfect dress for me, but NONE of this happened!! She COMPLETELY failed!!! I will NEVER recommend anyone to go there and I will NEVER go back!! And if my experience was not bad enough, as I'm driving away a lady stopped me (while in her own car) to warn me and tell me not to buy my dress from them!! Evidently they never answer their phones, give excuses, people never receive their orders, and they wait till last min. to tell a bride "oh we can't get your dress in"!!
This was the worst shopping experience I have ever had!! You walk in and it looks beautiful and the lady at the desk waits Read more...
This was the worst shopping experience I have ever had!! You walk in and it looks beautiful and the lady at the desk waits on you right away but then it just goes down hill from there!! When the consultant came over to me she introduced herself and that was it; she did not ask who I had with me, my dress size, what type of dress I'm looking for, nothing!! Then she leads me to this smaller section and actually says to me "You have to pick dresses in this section because this is the plus size section"!! Keep in mind she does not know my size and everyone I know is always shocked to find out what I weigh because I don't look plus size!! So the lady just assumed!! Then every dress I tried on was not only $1300 or more (which I fell in love with a dress somewhere else for only $500 so why would I pay $1300) but they were also like size 22 which I am not even close to!! So the lady had to clip all the dresses with these big black clips that looked like the clips you use for hardware to hold 2 pieces of wood together; really?!?! AND when I tried on the dresses I did not get any under-garments to use!! Also everyone knows that if the dress doesn't really fit you and has to be clipped that much you can't really tell what it would actually look like on you if it fit!! She also never asked me any questions about how I met my fiance or my wedding or anything!! And to me it is the consultants job to at least pretend interested in me and my wedding and the important people I brought along and to try hard to find the perfect dress for me, but NONE of this happened!! She COMPLETELY failed!!! I will NEVER recommend anyone to go there and I will NEVER go back!! And if my experience was not bad enough, as I'm driving away a lady stopped me (while in her own car) to warn me and tell me not to buy my dress from them!! Evidently they never answer their phones, give excuses, people never receive their orders, and they wait till last min. to tell a bride "oh we can't get your dress in"!! Read less
Services Used: Dress & Attire
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Lisa
Wedding:
7/25/2015
1.1/5.0
House of Brides did a great job with my dress...but i NEVER received my veil. The manager was rude and did not tell me the truth of what happened. This store is only good to buy a dress from.
House of Brides did a great job with my dress...but i NEVER received my veil. The manager was rude and did not tell me the Read more...
House of Brides did a great job with my dress...but i NEVER received my veil. The manager was rude and did not tell me the truth of what happened. This store is only good to buy a dress from. Read less
Services Used: Dress & Attire
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Jaclyn
Wedding:
9/27/2014
1.0/5.0
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest size, and all the girls would need some alterations, but every girls dress was huge on them! Probably about two sizes too big. Impossible to get a hold of anybody. The receptionist would take a message & say that a manager would call back the next day and I would end calling them back again a week later because nobody ever called. Very disappointing!
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest Read more...
Very poor service! I went here for my bridesmaids dresses. I understand that they take measurements & order the closest size, and all the girls would need some alterations, but every girls dress was huge on them! Probably about two sizes too big. Impossible to get a hold of anybody. The receptionist would take a message & say that a manager would call back the next day and I would end calling them back again a week later because nobody ever called. Very disappointing! Read less
Services Used: Dress & Attire
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Erin
Wedding:
8/9/2014
2.6/5.0
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my shoes to see how everything went together and to make sure the length was appropriate. I told them my wedding date was 7/26 (2 weeks before my actual wedding date). The good thing was I found a dress I loved and Kelli was with us for 2 hours my first fitting and it was rather slow that day which I am sure helped. After my second visit Kelli wrote down my measurements to order the right size and the length of my dress and stated it would take 6 months or less to get my dress which would put me at June 5th (the latest). A couple weeks before I decided to give them a call since it was almost 6 months. The woman on the phone told me that my dress wasn't scheduled to come in until July 17th and there was no manager in at the time---how convenient. After playing phone tag and being told I need to talk to the store and then corporate for a week I was starting to panic. It was now after June 5th and my dress is still no where to be found. Luckily on June 27th my dress came in however I was in NY for my bridal shower and couldn't pick it up until Monday. I rushed to the store after work with my mom and Kelli wasn't there and no manager. I tried on my dress and it was about 2 inches too long!!! I had told the woman that we had tried it on with my shoes and it should be an exact fit, but I got the runaround that the tailor could hem it, etc. I was so annoyed and should have left excited and happy to finally have my dress but the attitudes were not helpful. We went to the register to another woman and she confirmed everything was paid for and my dress was hanging on the rack behind the counter. I said I was taking it home and she said ok go ahead. The least she could have done was take it off the rack from behind the register and hand to me! Needless to say I got my alterations done elsewhere and was happy no one called to follow up on my alterations.
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my Read more...
Went to get my dress with my sisters and mother on 11/29. I went back on 12/5 to purchase the dress and try on with my shoes to see how everything went together and to make sure the length was appropriate. I told them my wedding date was 7/26 (2 weeks before my actual wedding date). The good thing was I found a dress I loved and Kelli was with us for 2 hours my first fitting and it was rather slow that day which I am sure helped. After my second visit Kelli wrote down my measurements to order the right size and the length of my dress and stated it would take 6 months or less to get my dress which would put me at June 5th (the latest). A couple weeks before I decided to give them a call since it was almost 6 months. The woman on the phone told me that my dress wasn't scheduled to come in until July 17th and there was no manager in at the time---how convenient. After playing phone tag and being told I need to talk to the store and then corporate for a week I was starting to panic. It was now after June 5th and my dress is still no where to be found. Luckily on June 27th my dress came in however I was in NY for my bridal shower and couldn't pick it up until Monday. I rushed to the store after work with my mom and Kelli wasn't there and no manager. I tried on my dress and it was about 2 inches too long!!! I had told the woman that we had tried it on with my shoes and it should be an exact fit, but I got the runaround that the tailor could hem it, etc. I was so annoyed and should have left excited and happy to finally have my dress but the attitudes were not helpful. We went to the register to another woman and she confirmed everything was paid for and my dress was hanging on the rack behind the counter. I said I was taking it home and she said ok go ahead. The least she could have done was take it off the rack from behind the register and hand to me! Needless to say I got my alterations done elsewhere and was happy no one called to follow up on my alterations. Read less
Services Used: Dress & Attire
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rikeita
Wedding:
8/2/2014
1.5/5.0
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of 2014 because my wedding was August 2014. I had no information on when my dress would arrive (for fittings, etc). I started calling in May to inquire about this and the receptionist would always say, "Our manager will get back to you". After many calls, a month later I still hadn't heard from the manager. So I went and paid the store a visit in person. I was told the manager wasn't in and they didn't know when she would be in. I asked them to call her and I was told they did not have a contact number for her (hard to believe). However I could email corporate about this issue O_O Needless to say, I sat in the store until one lovely employee named Kelly did all she could do to answer my questions about my dress and its whereabouts.
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of Read more...
My experience with House of Brides was not the best :-( I went in, found my dress and put down my deposit in February of 2014 because my wedding was August 2014. I had no information on when my dress would arrive (for fittings, etc). I started calling in May to inquire about this and the receptionist would always say, "Our manager will get back to you". After many calls, a month later I still hadn't heard from the manager. So I went and paid the store a visit in person. I was told the manager wasn't in and they didn't know when she would be in. I asked them to call her and I was told they did not have a contact number for her (hard to believe). However I could email corporate about this issue O_O Needless to say, I sat in the store until one lovely employee named Kelly did all she could do to answer my questions about my dress and its whereabouts. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.5/5.0
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the dresses so late there is "nothing" they can do. Will no refund me... They even lost a bridesmaids order... Twice! She doesn't even have a dress for the wedding at this moment. I tried to get a manager to call me but I've had no luck. How is this place in business?
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the Read more...
Surprised our wedding party even got our dresses. The wedding is in a week and my dress doesn't even fit. Since we got the dresses so late there is "nothing" they can do. Will no refund me... They even lost a bridesmaids order... Twice! She doesn't even have a dress for the wedding at this moment. I tried to get a manager to call me but I've had no luck. How is this place in business? Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.1/5.0
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then July 18th, then Aug 8th, they were finally in on Aug 11th.
So each of my 4 bridesmaids went to get their dresses between the 11th and the 15th of August. For 3 of them it was a painless process - for 1 it was anything but! My dresses were ordered Navy - well, 3 of them arrived in Navy, the 4th dress was shipped in black however no one at the House of Brides told me or her or anyone that the dress was black. My bridesmaid left the store (thinking it was the dim lighting making it look dark), then turned right back around once she got outside. The employee's stated, they knew the dress was the wrong color and the correct color has already been processed to be shipped ---but they still let her leave the store!
We were told her dress would be in on August 22nd and we could call on the 15th for a tracking number. I called the manager on August 16th to get a tracking number for their mistake, I was told there wasn't a tracking number yet BUT the dress will be there on the 21st. On the 21st, I called and the dress was still not in and no one can tell me when it will be in or give me a tracking number but was informed not all the shipments were received yet so it could still be in today. I called on 8/23 (after the dress was supposed to be in on 8/21) and was given the same speech, "The dress will be in next week."
On August 26th (25 days before my wedding), I received a call from the House of Brides in Orland stated my bridesmaid dress is in BUT it is at the Glen Ellyn store. So, I could either go to Glen Ellyn to pick it up or wait a day and the manager would be able to shuttle it to the correct store. To ease my stress, I picked up the dress from the Glen Ellyn store myself.
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then Read more...
We ordered my bridesmaid dresses (4) in January 2014. After being told the dresses would be in in May, then June, then July 18th, then Aug 8th, they were finally in on Aug 11th.
So each of my 4 bridesmaids went to get their dresses between the 11th and the 15th of August. For 3 of them it was a painless process - for 1 it was anything but! My dresses were ordered Navy - well, 3 of them arrived in Navy, the 4th dress was shipped in black however no one at the House of Brides told me or her or anyone that the dress was black. My bridesmaid left the store (thinking it was the dim lighting making it look dark), then turned right back around once she got outside. The employee's stated, they knew the dress was the wrong color and the correct color has already been processed to be shipped ---but they still let her leave the store!
We were told her dress would be in on August 22nd and we could call on the 15th for a tracking number. I called the manager on August 16th to get a tracking number for their mistake, I was told there wasn't a tracking number yet BUT the dress will be there on the 21st. On the 21st, I called and the dress was still not in and no one can tell me when it will be in or give me a tracking number but was informed not all the shipments were received yet so it could still be in today. I called on 8/23 (after the dress was supposed to be in on 8/21) and was given the same speech, "The dress will be in next week."
On August 26th (25 days before my wedding), I received a call from the House of Brides in Orland stated my bridesmaid dress is in BUT it is at the Glen Ellyn store. So, I could either go to Glen Ellyn to pick it up or wait a day and the manager would be able to shuttle it to the correct store. To ease my stress, I picked up the dress from the Glen Ellyn store myself. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.0/5.0
I liked my dress in the end, but my experience wasn't great with this vendor. When I came dress shopping, I found a dress that I really like but I wanted to make a few changes to it: lower the back, change the belt and tighten the fit. Before I purchased the dress I discussed the changes I wanted to make with the owner, my consultant and the seamstress, all of them agreed to the changes and guaranteed me that they would be fulfilled. However, when I came for my first fitting there was a new seamstress, apparently they had fired the one I had worked with just a few weeks before. There were no changes made to the dress. When I put the dress on I asked where my notes were that had all of my alterations, no one knew where they were and the new seamstress had no idea what I was talking about. Next, the new seamstress had informed me that she would not lower the back of the dress, and this was the ONLY reason I purchased this exact dress because I was told they could lower the back. I asked the owner to come over and she told me they would do whatever they could and they were very sorry. The next time I came the back was lowered a little bit, when I asked if that was all they could do the seamstress immediately got an attitude with me and was very negative, she also told me and I quote "you better not gain any weight". Finally, when I came in for my "final" fitting, the belt had still not been changed and the hook and eye clasp was not put on. So I again had to come back, the day of my actual "final" fitting they called to tell me that I needed to come earlier because all the sudden their hours had changed and they are closing at 8pm instead of 9pm. My dress was beautiful, despite the fact that it wasn't exactly as I wanted it. I feel like this place tells you what you want to hear for you to buy the dress and then figures it out later. I was very unhappy with the seamstresses hour and attitude.
I liked my dress in the end, but my experience wasn't great with this vendor. When I came dress shopping, I found a dress Read more...
I liked my dress in the end, but my experience wasn't great with this vendor. When I came dress shopping, I found a dress that I really like but I wanted to make a few changes to it: lower the back, change the belt and tighten the fit. Before I purchased the dress I discussed the changes I wanted to make with the owner, my consultant and the seamstress, all of them agreed to the changes and guaranteed me that they would be fulfilled. However, when I came for my first fitting there was a new seamstress, apparently they had fired the one I had worked with just a few weeks before. There were no changes made to the dress. When I put the dress on I asked where my notes were that had all of my alterations, no one knew where they were and the new seamstress had no idea what I was talking about. Next, the new seamstress had informed me that she would not lower the back of the dress, and this was the ONLY reason I purchased this exact dress because I was told they could lower the back. I asked the owner to come over and she told me they would do whatever they could and they were very sorry. The next time I came the back was lowered a little bit, when I asked if that was all they could do the seamstress immediately got an attitude with me and was very negative, she also told me and I quote "you better not gain any weight". Finally, when I came in for my "final" fitting, the belt had still not been changed and the hook and eye clasp was not put on. So I again had to come back, the day of my actual "final" fitting they called to tell me that I needed to come earlier because all the sudden their hours had changed and they are closing at 8pm instead of 9pm. My dress was beautiful, despite the fact that it wasn't exactly as I wanted it. I feel like this place tells you what you want to hear for you to buy the dress and then figures it out later. I was very unhappy with the seamstresses hour and attitude. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Let me start off saying that I wish there were an option to give no stars, but, sadly, there is not. I went shopping for a dress I needed by May 1st in the beginning of December. It is now April and I just received a call saying that they company they use cannot fulfill my order. House of Brides had my money for 5 months and failed to tell me about this inconvenience until mid April. THAT IS RIDICULOUS. AND "all they could do was give me a refund." Their service is absolutely horrible and they treat customers with little to no respect. I DO NOT ADVISE BUYING ANYTHING FROM THIS STORE AS THEY MAY NOT BE ABLE TO FULFILL ORDERS.
Let me start off saying that I wish there were an option to give no stars, but, sadly, there is not. I went shopping for a Read more...
Let me start off saying that I wish there were an option to give no stars, but, sadly, there is not. I went shopping for a dress I needed by May 1st in the beginning of December. It is now April and I just received a call saying that they company they use cannot fulfill my order. House of Brides had my money for 5 months and failed to tell me about this inconvenience until mid April. THAT IS RIDICULOUS. AND "all they could do was give me a refund." Their service is absolutely horrible and they treat customers with little to no respect. I DO NOT ADVISE BUYING ANYTHING FROM THIS STORE AS THEY MAY NOT BE ABLE TO FULFILL ORDERS. Read less
Services Used: Dress & Attire
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