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House of Brides

Schaumburg , IL

LOCATION

607 East Golf Road
Schaumburg, IL 60173 US

PHONE

847-882-0700

WEBSITE

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Dress & Attire

REVIEWS

2.4
out of 5.0
2.3/5.0
2.2/5.0
2.3/5.0
2.9/5.0
2.2/5.0
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Laura
Wedding:
8/8/2015
4.4/5.0
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her consultant was very accommodating and helpful. She even offered to come in on her day off to meet for another appointment. While it is a bit pricier than other shops, she had great customer service.
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her Read more...
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her consultant was very accommodating and helpful. She even offered to come in on her day off to meet for another appointment. While it is a bit pricier than other shops, she had great customer service. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
7/25/2015
3.9/5.0
My first visit I brought pictures with the item numbers from online so that I could try on a few that I already liked. The consultant seemed a bit rushed and later said that she was double booked so she had to help me and another bride at the same time. Near the end of the apt I asked if I had tried on one dress in particular, and she said that I had already. I left the apt wishing I had asked her to double check, because after reviewing the pictures that I took of the dresses I tried on, I hadn't. I called the store a few days later asking if they had that particular dress and they did, but only in a size 14. So I had made another apt to check out the dress, even though it was in a big size.
My second visit, I had Luba who very sweet and kind. She helped me find the dress that I was looking for and I loved it. I made a third apt so that my mom and sister could see this dress and Luba helped once again, and I said yes to the dress! I also chose a veil that I saw in my first visit. The dress was reasonably priced, and she had given me a discount on the veil that I wanted which was very nice. She had them put my wedding date a month in advance to make sure that I got it in time, although I wished that I had put it as earlier to be more at ease. I did call to see if they could change the date to earlier, but for some reason they said that once the order is placed, they can't change the date. That doesn't really make sense to me why they couldn't, but I'm going to call soon to check on the status of my dress to see if they can tell me an estimated date that it will be in.
My bridesmaids tried on dresses, but they only had 1 of every dress so it was complicated to know which dress came in which color(if another group was there, you had to wait for the one dress and swatches-waiting was a waste of time) prices were high, I had one bridesmaid who couldn't try on any bc all the sizes were way too small. Got their dresses at David's and had a much better experience there
My first visit I brought pictures with the item numbers from online so that I could try on a few that I already liked. The Read more...
My first visit I brought pictures with the item numbers from online so that I could try on a few that I already liked. The consultant seemed a bit rushed and later said that she was double booked so she had to help me and another bride at the same time. Near the end of the apt I asked if I had tried on one dress in particular, and she said that I had already. I left the apt wishing I had asked her to double check, because after reviewing the pictures that I took of the dresses I tried on, I hadn't. I called the store a few days later asking if they had that particular dress and they did, but only in a size 14. So I had made another apt to check out the dress, even though it was in a big size.
My second visit, I had Luba who very sweet and kind. She helped me find the dress that I was looking for and I loved it. I made a third apt so that my mom and sister could see this dress and Luba helped once again, and I said yes to the dress! I also chose a veil that I saw in my first visit. The dress was reasonably priced, and she had given me a discount on the veil that I wanted which was very nice. She had them put my wedding date a month in advance to make sure that I got it in time, although I wished that I had put it as earlier to be more at ease. I did call to see if they could change the date to earlier, but for some reason they said that once the order is placed, they can't change the date. That doesn't really make sense to me why they couldn't, but I'm going to call soon to check on the status of my dress to see if they can tell me an estimated date that it will be in.
My bridesmaids tried on dresses, but they only had 1 of every dress so it was complicated to know which dress came in which color(if another group was there, you had to wait for the one dress and swatches-waiting was a waste of time) prices were high, I had one bridesmaid who couldn't try on any bc all the sizes were way too small. Got their dresses at David's and had a much better experience there Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
6/6/2015
0.6/5.0
BRIDES: DO NOT GIVE THIS STORE YOUR BUSINESS. READ REVIEWS ON THE BETTER BUSINESS BUREAU, YELP, AND FACEBOOK BEFORE YOU MAKE ANY PURCHASES. **WORST CUSTOMER SERVICE FROM A BUSINESS I HAVE EVER ENCOUNTERED!**
1) I ordered bridesmaids dresses from this store in JUNE 2014 and they did not come in for NINE MONTHS! I did not receive my dresses until MARCH 2015!!! My wedding was April 5, 2015. The store purposely pulls this ORDERING SCAM and orders the dresses as late as possible so they can SCAM YOU into getting your dresses altered at their store because who else will alter dresses on such a short time frame (and they also OVERCHARGE for alterations!)? When I went to pick up my dresses, there was another bride who's wedding was that weekend and TWO of her bridesmaid dresses had not even come in yet for her wedding THAT WEEKEND! The manager CHRIS does not care about her customers. SHAMEFUL.
2) I ordered my junior bridesmaid and flower girl dress in December 2014. I went into the store and asked approx how long it would take for the dresses to come in and was told it would take 4-6 weeks for delivery. The flower girl dress did not come in until THE LAST WEEK IN MARCH JUST DAYS BEFORE MY WEDDING! Luckily, I know a seamstress so I didn't fall for the SCAM that this store likes to pull (see above). The store also wrote the complete wrong wedding date on my junior bridesmaid dress. They then told me that they "spoke to the bride at a later time and the bride gave them permission to have the dress delivered after the wedding date." I NEVER RECEIVED A CALL and OBVIOUSLY WOULD NEVER APPROVE THIS. So I called the manager CHRIS and she never apologized f
BRIDES: DO NOT GIVE THIS STORE YOUR BUSINESS. READ REVIEWS ON THE BETTER BUSINESS BUREAU, YELP, AND FACEBOOK BEFORE YOU Read more...
BRIDES: DO NOT GIVE THIS STORE YOUR BUSINESS. READ REVIEWS ON THE BETTER BUSINESS BUREAU, YELP, AND FACEBOOK BEFORE YOU MAKE ANY PURCHASES. **WORST CUSTOMER SERVICE FROM A BUSINESS I HAVE EVER ENCOUNTERED!**
1) I ordered bridesmaids dresses from this store in JUNE 2014 and they did not come in for NINE MONTHS! I did not receive my dresses until MARCH 2015!!! My wedding was April 5, 2015. The store purposely pulls this ORDERING SCAM and orders the dresses as late as possible so they can SCAM YOU into getting your dresses altered at their store because who else will alter dresses on such a short time frame (and they also OVERCHARGE for alterations!)? When I went to pick up my dresses, there was another bride who's wedding was that weekend and TWO of her bridesmaid dresses had not even come in yet for her wedding THAT WEEKEND! The manager CHRIS does not care about her customers. SHAMEFUL.
2) I ordered my junior bridesmaid and flower girl dress in December 2014. I went into the store and asked approx how long it would take for the dresses to come in and was told it would take 4-6 weeks for delivery. The flower girl dress did not come in until THE LAST WEEK IN MARCH JUST DAYS BEFORE MY WEDDING! Luckily, I know a seamstress so I didn't fall for the SCAM that this store likes to pull (see above). The store also wrote the complete wrong wedding date on my junior bridesmaid dress. They then told me that they "spoke to the bride at a later time and the bride gave them permission to have the dress delivered after the wedding date." I NEVER RECEIVED A CALL and OBVIOUSLY WOULD NEVER APPROVE THIS. So I called the manager CHRIS and she never apologized f Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.0/5.0
I bought my bridal gown here. The experience in the store was ok but I'm rather frustrated with the ordering department. I ordered my dress at least 7 months ago and whenever I call to check on the status I either get left in the voicemail with no call back or they refuse to actually check and tell me it will be here a month before my wedding. I understand its the holiday season now so after January 1st I will be calling again more forcefully to get info. Also the price in the store was different than what they had listed on their website. I had ordered my dress Saturday and when I called back by Monday they would not price match their own website. It was about a $200 difference
I bought my bridal gown here. The experience in the store was ok but I'm rather frustrated with the ordering department. I Read more...
I bought my bridal gown here. The experience in the store was ok but I'm rather frustrated with the ordering department. I ordered my dress at least 7 months ago and whenever I call to check on the status I either get left in the voicemail with no call back or they refuse to actually check and tell me it will be here a month before my wedding. I understand its the holiday season now so after January 1st I will be calling again more forcefully to get info. Also the price in the store was different than what they had listed on their website. I had ordered my dress Saturday and when I called back by Monday they would not price match their own website. It was about a $200 difference Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.9/5.0
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but nonetheless, so far my experiences within HOBwere diametrically opposed: the first time I called, receptionist who scheduled my appt had zero interest in my questions and even less enthusiasm. I cancelled this first appt based on her behavior. Then I went to "that other bridal mill" and had WORSE customer service so it was back to HOB. I made another appt. I arrived before my matron of honor. I TOLD the receptionist that I was expecting another person, and went into dressing room. When my MOH did not show up we went out to look, and she had been waiting at least 15 min. Probably the same dense receptionist. Nonetheless I bought my dress and was treated like royalty by Luba, and my bridesmaids were well served by Linda. So dresses are now ordered, we'll see what else happens. I think I will buy a back up dress off the rack somewhere else . . . .which I can always use for cruises and such.
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but Read more...
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but nonetheless, so far my experiences within HOBwere diametrically opposed: the first time I called, receptionist who scheduled my appt had zero interest in my questions and even less enthusiasm. I cancelled this first appt based on her behavior. Then I went to "that other bridal mill" and had WORSE customer service so it was back to HOB. I made another appt. I arrived before my matron of honor. I TOLD the receptionist that I was expecting another person, and went into dressing room. When my MOH did not show up we went out to look, and she had been waiting at least 15 min. Probably the same dense receptionist. Nonetheless I bought my dress and was treated like royalty by Luba, and my bridesmaids were well served by Linda. So dresses are now ordered, we'll see what else happens. I think I will buy a back up dress off the rack somewhere else . . . .which I can always use for cruises and such. Read less
Services Used: Dress & Attire
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Kristin
Wedding:
5/1/2015
3.3/5.0
I was hesitant to purchase a gown here because of the negative reviews. I swore I would come in to try on (due to their wide selection) and then purchase from another shop. Well I fell in love with a house gown so I could only purchase from them. Typically their wedding gowns only come in a month before the wedding so the consultant changed my wedding date in the system so I could get it in four months before. It came in on time and looks gorgeous. I had a positive experience here.
I was hesitant to purchase a gown here because of the negative reviews. I swore I would come in to try on (due to their Read more...
I was hesitant to purchase a gown here because of the negative reviews. I swore I would come in to try on (due to their wide selection) and then purchase from another shop. Well I fell in love with a house gown so I could only purchase from them. Typically their wedding gowns only come in a month before the wedding so the consultant changed my wedding date in the system so I could get it in four months before. It came in on time and looks gorgeous. I had a positive experience here. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
2/7/2015
2.6/5.0
I absolutely loved my dress, but the service I received at this location was sub par. I had the seamstress schedule me for a fitting during hours the store wasn't open, and nothing was done to help me get in quicker, they simply made me stand outside until they opened. It was very frustrating to work with them most of the time.
I absolutely loved my dress, but the service I received at this location was sub par. I had the seamstress schedule me for Read more...
I absolutely loved my dress, but the service I received at this location was sub par. I had the seamstress schedule me for a fitting during hours the store wasn't open, and nothing was done to help me get in quicker, they simply made me stand outside until they opened. It was very frustrating to work with them most of the time. Read less
Services Used: Dress & Attire
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Private User
Wedding:
12/13/2014
0.0/5.0
My experience with this store was absolutely dreadful and I would never recommend anyone go to this store, not even my worst enemy. The customer service was terrible. Even why trying on dresses for the first time I was left alone in the room multiple times
(practically naked as I was obviously unable to lace up the dresses on my own). I ended up purchasing a dress through this store only because the location was so convenient to my home, however I needed to seek out an associate so that I could make the purchase. After my purchase I reached out to their customer service to tell them about my experience and after multiple emails they eventually referred me to the store manager. I sat on hold for the manager for up to a half hour multiple times. When I left voicemails they were never returned. Just an awful experience. So please take my word for it, even if the dress you find is cheaper here for some reason, it is really not worth the extra pains you will go through with their customer service.
My experience with this store was absolutely dreadful and I would never recommend anyone go to this store, not even my Read more...
My experience with this store was absolutely dreadful and I would never recommend anyone go to this store, not even my worst enemy. The customer service was terrible. Even why trying on dresses for the first time I was left alone in the room multiple times
(practically naked as I was obviously unable to lace up the dresses on my own). I ended up purchasing a dress through this store only because the location was so convenient to my home, however I needed to seek out an associate so that I could make the purchase. After my purchase I reached out to their customer service to tell them about my experience and after multiple emails they eventually referred me to the store manager. I sat on hold for the manager for up to a half hour multiple times. When I left voicemails they were never returned. Just an awful experience. So please take my word for it, even if the dress you find is cheaper here for some reason, it is really not worth the extra pains you will go through with their customer service. Read less
Services Used: Dress & Attire
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Nicholas
Wedding:
12/13/2014
0.5/5.0
My wife and I couldn't be more dissatisfied with the chaos and dysfunction of this place. They do not do what they say they will do, they order the wrong things, they pass off lame excuses for their mistakes and will try to send you home with a torn and worn veil they took off the shelf three minutes after you arrived to pick up the already paid for new veil.

They do not have a manager in this location and have not for a while. If you think to yourself "Well, it may not happen to me" or "Maybe this was a freak accident", tell the voice in your head to shut up and find another vendor.

Coincidentally, the tuxedo place next door, Modern Tuxedo, is fantastic. Do not associate them with House of Brides.
My wife and I couldn't be more dissatisfied with the chaos and dysfunction of this place. They do not do what they say Read more...
My wife and I couldn't be more dissatisfied with the chaos and dysfunction of this place. They do not do what they say they will do, they order the wrong things, they pass off lame excuses for their mistakes and will try to send you home with a torn and worn veil they took off the shelf three minutes after you arrived to pick up the already paid for new veil.

They do not have a manager in this location and have not for a while. If you think to yourself "Well, it may not happen to me" or "Maybe this was a freak accident", tell the voice in your head to shut up and find another vendor.

Coincidentally, the tuxedo place next door, Modern Tuxedo, is fantastic. Do not associate them with House of Brides. Read less
Services Used: Dress & Attire
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Kyleen
Wedding:
11/7/2014
0.5/5.0
I hate to give negative reviews because I feel that a lot of times, people are quick to throw daggers, but don't take the time to write positive reviews. I can assure any readers that I had a positive review for all of my vendors EXCEPT this one. Do yourself a favor and don't bother purchasing your dress at House of Brides. It will only cause you headache as you approach your wedding which is completely unnecessary and avoidable, as there are so many other options out there. I didn't take the time to read the reviews, and like a fool, I bought my dress and bridesmaid dresses here. I will give credit where it's due...I worked with Meti to pick out my dress...I tried on only 5 and was sold on one immediately, but Meti was nothing but pleasant and easy to work with. However, once I signed on the dotted line and made my purchase, it was downhill from there. I bought my dress in March, wedding was in November. I didn't hear a word from anyone about any of the dresses until I called around the first week of October. When I called, the phone would either ring with no answer, I'd be put on hold from the receptionist for 15-20 minutes at a time, sent to voice mails or simply hung up on. I am very relaxed and patient...I've never called to argue or even raised my voice, so I'm not sure why I was ignored. It took roughly 9 phone calls/voice mails over the course of 2 weeks before anyone even responded to me...and it was actually while I was on my way to show up in person. I finally had my first fitting 3 weeks before my wedding, picked it up 1 week before. My bridesmaids dresses all came in separately and one came in 3 days before the wedding. It's a nightmare to try to get in touch with anyone...you don't need the stress before your wedding. I'm a 30 year old surrounded by friends that are getting married...I've steered all of them clear of H.O.B.'s and I hope to do the same for you. Browse their selection, get an idea of what you want...but DON'T BUY there!
I hate to give negative reviews because I feel that a lot of times, people are quick to throw daggers, but don't take the Read more...
I hate to give negative reviews because I feel that a lot of times, people are quick to throw daggers, but don't take the time to write positive reviews. I can assure any readers that I had a positive review for all of my vendors EXCEPT this one. Do yourself a favor and don't bother purchasing your dress at House of Brides. It will only cause you headache as you approach your wedding which is completely unnecessary and avoidable, as there are so many other options out there. I didn't take the time to read the reviews, and like a fool, I bought my dress and bridesmaid dresses here. I will give credit where it's due...I worked with Meti to pick out my dress...I tried on only 5 and was sold on one immediately, but Meti was nothing but pleasant and easy to work with. However, once I signed on the dotted line and made my purchase, it was downhill from there. I bought my dress in March, wedding was in November. I didn't hear a word from anyone about any of the dresses until I called around the first week of October. When I called, the phone would either ring with no answer, I'd be put on hold from the receptionist for 15-20 minutes at a time, sent to voice mails or simply hung up on. I am very relaxed and patient...I've never called to argue or even raised my voice, so I'm not sure why I was ignored. It took roughly 9 phone calls/voice mails over the course of 2 weeks before anyone even responded to me...and it was actually while I was on my way to show up in person. I finally had my first fitting 3 weeks before my wedding, picked it up 1 week before. My bridesmaids dresses all came in separately and one came in 3 days before the wedding. It's a nightmare to try to get in touch with anyone...you don't need the stress before your wedding. I'm a 30 year old surrounded by friends that are getting married...I've steered all of them clear of H.O.B.'s and I hope to do the same for you. Browse their selection, get an idea of what you want...but DON'T BUY there! Read less
Services Used: Dress & Attire
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