You will no longer have access to your Project Wedding account on or after March 30, 2017. Save any photos or information you'd like to keep and join WeddingWire for your all of your wedding planning needs today. Learn more »
Nophoto 130

House of Brides

Schaumburg , IL

LOCATION

607 East Golf Road
Schaumburg, IL 60173 US

PHONE

847-882-0700
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

2.4
out of 5.0
2.3/5.0
2.1/5.0
2.3/5.0
2.8/5.0
2.2/5.0
Sort by
Default vendor profile pic
Anonymous
Wedding:
Recently Married
2.0/5.0
Honestly I can see why this company has such poor ratings. Its the HORRIBLE customer service! The dresses and accessories are BEAUTIFUL though but some of the consultants need to learn to use their game faces and treat potential clients with respect! I would recommend buying a dress from here but not if you have to deal with rudeness.
Honestly I can see why this company has such poor ratings. Its the HORRIBLE customer service! The dresses and accessories Read more...
Honestly I can see why this company has such poor ratings. Its the HORRIBLE customer service! The dresses and accessories are BEAUTIFUL though but some of the consultants need to learn to use their game faces and treat potential clients with respect! I would recommend buying a dress from here but not if you have to deal with rudeness. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
3.8/5.0
My experience while at the store was very good. We had an excellent saleswoman who helped me find the right dress. However, they do not carry all their dresses in the store that they offer on the website. My dress came in quickly (which I was worried about after reading several negative reviews.) Picking up my dress was a little more of a hassle, but still worked out. They told me I needed an alterations appointment, but I really needed a pick up appointment - which wasn't an option at the time I made my appointment for. Took my dress elsewhere for alterations due to the price.

Overall I LOVED my dress and everything worked out!
My experience while at the store was very good. We had an excellent saleswoman who helped me find the right dress. Read more...
My experience while at the store was very good. We had an excellent saleswoman who helped me find the right dress. However, they do not carry all their dresses in the store that they offer on the website. My dress came in quickly (which I was worried about after reading several negative reviews.) Picking up my dress was a little more of a hassle, but still worked out. They told me I needed an alterations appointment, but I really needed a pick up appointment - which wasn't an option at the time I made my appointment for. Took my dress elsewhere for alterations due to the price.

Overall I LOVED my dress and everything worked out! Read less
Services Used: Dress & Attire
130x130 sq 1442976194 730e7af469254141 14
Glynesta
Wedding:
6/18/2016
0.5/5.0
AVOID!! The manager, Kris Richards, is extremely unprofessional and allows the staff to be rude to their customers. The alterations department is the worst. The lady yells at you and will try to tell you that you didn't pay for something even if you did because she doesn't actually review the receipt. They didn't even steam my veil! After I complained to the manager, Kris told me to have my mother come back so they could steam it and said that she would personally work with her. My mother waited for her to come out for over 20 minutes and finally left - they still never steamed it. By far the worst customer service I've ever heard of! Don't think that it won't be you - the rumors of how bad House of Brides is are actually true.
AVOID!! The manager, Kris Richards, is extremely unprofessional and allows the staff to be rude to their customers. The Read more...
AVOID!! The manager, Kris Richards, is extremely unprofessional and allows the staff to be rude to their customers. The alterations department is the worst. The lady yells at you and will try to tell you that you didn't pay for something even if you did because she doesn't actually review the receipt. They didn't even steam my veil! After I complained to the manager, Kris told me to have my mother come back so they could steam it and said that she would personally work with her. My mother waited for her to come out for over 20 minutes and finally left - they still never steamed it. By far the worst customer service I've ever heard of! Don't think that it won't be you - the rumors of how bad House of Brides is are actually true. Read less
Services Used: Dress & Attire
130x130 sq 1445459112450 jen jarnell engagement1 2572
Jennifer
Wedding:
4/9/2016
4.1/5.0
We went to look for dresses in July 2015 for my April 2016 wedding. Toni at House of Brides was super helpful, she even stayed a little past closing time to make sure we had every girl measured. We got the dresses in November 2015, and there was more than enough time to alter the dresses....now all that's left is for me to get married! Thanks Toni and thanks House of Brides!
We went to look for dresses in July 2015 for my April 2016 wedding. Toni at House of Brides was super helpful, she even Read more...
We went to look for dresses in July 2015 for my April 2016 wedding. Toni at House of Brides was super helpful, she even stayed a little past closing time to make sure we had every girl measured. We got the dresses in November 2015, and there was more than enough time to alter the dresses....now all that's left is for me to get married! Thanks Toni and thanks House of Brides! Read less
Services Used: Dress & Attire
Default vendor profile pic
Katie
Wedding:
10/10/2015
0.0/5.0
I don't even want to put stars down at all. Anyone who is looking for a fun, empowering dress-buying experience, please steer clear of House of Brides! My first appointment should've given me more than enough motivation to leave and try another place - it's just tough when you don't feel like traipsing around all of Chicagoland looking for a dress - and yes, they have a lot of dresses.

I just got through losing a whole bunch of weight, and my "consultant" wanted to push me into the "Diva" bridal suite - clear across the store, away from all the skinny dresses. When I refused (as I am a conventional size now) she kept saying to me "well, this dress won't look quite right because you're not the sample size." UGH, I know I'm not a size two - but that doesn't mean you have to constantly remind me and give attitude.

Anyway, I of course found the dress I was looking for and determined I was done shopping. Bought the dress, sash and veil on the spot. Oh yeah, remember to bring cash or check, because it's a 2% charge on any credit cards. Yeah, as if they would be accommodating with that too...I sensed a theme emerging.

Don't call to talk to customer service. Honestly, it's not worth the hassle and frustration of dealing with their terrible "service" people. I've never encountered such rudeness. I called to check on my dress (after reading other horror stories online...ugh, should've read those before purchase!) and no one called back or the voicemail box was full. My mom and I called to check on the dress' arrival (as stated, 5 months from purchase date) and encountered the worst customer service person on the planet. I wish I remembered her name - not like it really matters, if you get her on the phone, you'll know who I'm talking about right away.
Alterations were a nightmare - they're overworked and refuse to listen to your wishes. My "something blue" a patch that was to be sewn in the lining was sewn on the LACE so you could see through. Uhhh, what?!
I don't even want to put stars down at all. Anyone who is looking for a fun, empowering dress-buying experience, please Read more...
I don't even want to put stars down at all. Anyone who is looking for a fun, empowering dress-buying experience, please steer clear of House of Brides! My first appointment should've given me more than enough motivation to leave and try another place - it's just tough when you don't feel like traipsing around all of Chicagoland looking for a dress - and yes, they have a lot of dresses.

I just got through losing a whole bunch of weight, and my "consultant" wanted to push me into the "Diva" bridal suite - clear across the store, away from all the skinny dresses. When I refused (as I am a conventional size now) she kept saying to me "well, this dress won't look quite right because you're not the sample size." UGH, I know I'm not a size two - but that doesn't mean you have to constantly remind me and give attitude.

Anyway, I of course found the dress I was looking for and determined I was done shopping. Bought the dress, sash and veil on the spot. Oh yeah, remember to bring cash or check, because it's a 2% charge on any credit cards. Yeah, as if they would be accommodating with that too...I sensed a theme emerging.

Don't call to talk to customer service. Honestly, it's not worth the hassle and frustration of dealing with their terrible "service" people. I've never encountered such rudeness. I called to check on my dress (after reading other horror stories online...ugh, should've read those before purchase!) and no one called back or the voicemail box was full. My mom and I called to check on the dress' arrival (as stated, 5 months from purchase date) and encountered the worst customer service person on the planet. I wish I remembered her name - not like it really matters, if you get her on the phone, you'll know who I'm talking about right away.
Alterations were a nightmare - they're overworked and refuse to listen to your wishes. My "something blue" a patch that was to be sewn in the lining was sewn on the LACE so you could see through. Uhhh, what?! Read less
Services Used: Dress & Attire
130x130 sq 1422140586221 043
leigh-ann
Wedding:
9/18/2015
1.0/5.0
I never give this bad of a review but i had a terrible experience here. I wish i would have bought the bridesmaid dresses where i bought my wedding dress but i was trying to save my bms a few bucks (which in the end was not the case). They gave me an original price and then added on shipping not discussed during my consultation. They were impossible to get ahold of and couldnt give me a correct delivery date until the day it came in. It was supposed to be in a month befpre the wedding and it arrived 1.5 weeks before. I would stongly recommend staying with boutiques that care to provide good customer service.
I never give this bad of a review but i had a terrible experience here. I wish i would have bought the bridesmaid dresses Read more...
I never give this bad of a review but i had a terrible experience here. I wish i would have bought the bridesmaid dresses where i bought my wedding dress but i was trying to save my bms a few bucks (which in the end was not the case). They gave me an original price and then added on shipping not discussed during my consultation. They were impossible to get ahold of and couldnt give me a correct delivery date until the day it came in. It was supposed to be in a month befpre the wedding and it arrived 1.5 weeks before. I would stongly recommend staying with boutiques that care to provide good customer service. Read less
Services Used: Dress & Attire
Default vendor profile pic
Laura
Wedding:
8/8/2015
4.4/5.0
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her consultant was very accommodating and helpful. She even offered to come in on her day off to meet for another appointment. While it is a bit pricier than other shops, she had great customer service.
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her Read more...
My sister recently bought her bridesmaid dress from here for my wedding and was very happy with her service. Her consultant was very accommodating and helpful. She even offered to come in on her day off to meet for another appointment. While it is a bit pricier than other shops, she had great customer service. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
2.8/5.0
I was very happy with the value of my wedding dress, but the customer service to find out if my dress was in or if they had ordered my veil (which they didn't) was awful. Luckily, I ended up getting my dress, but purchasing a veil from another bridal store.
I was very happy with the value of my wedding dress, but the customer service to find out if my dress was in or if they Read more...
I was very happy with the value of my wedding dress, but the customer service to find out if my dress was in or if they had ordered my veil (which they didn't) was awful. Luckily, I ended up getting my dress, but purchasing a veil from another bridal store. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
RUN and I mean RUNNNNN from this store! I am so sad I did not read the reviews before I took my bridesmaids here to pick out dresses. Thankfully I bought my wedding dress from another store. We ordered 3 BM dresses from House of Brides in January for an August wedding (and even gave an earlier 'fake' wedding date). The initial dress selection and purchasing was okay, not great. Two of the dresses came in after about 5 months, but the third dress was nowhere to be found. Both my bridesmaid and I called every couple of days to check on the dress. We were repeatedly told "It will be in in 2 days" for over a month. When we finally put the pressure on Chris, their store manager, she was horrifically rude, called us names ('disgusting little girl' and 'weird'), lied to both of us, never ONCE returning phone calls. There are no corporate numbers to call, no one else to talk to to get your dress order figured out. We tried to cancel our order to attempt to buy another dress elsewhere, but were not able to cancel the order. I will be filing a claim with the BBB. We finally got the dress only days before the wedding. I have no idea how this place is still in business... The customer service is a nightmare.
RUN and I mean RUNNNNN from this store! I am so sad I did not read the reviews before I took my bridesmaids here to pick Read more...
RUN and I mean RUNNNNN from this store! I am so sad I did not read the reviews before I took my bridesmaids here to pick out dresses. Thankfully I bought my wedding dress from another store. We ordered 3 BM dresses from House of Brides in January for an August wedding (and even gave an earlier 'fake' wedding date). The initial dress selection and purchasing was okay, not great. Two of the dresses came in after about 5 months, but the third dress was nowhere to be found. Both my bridesmaid and I called every couple of days to check on the dress. We were repeatedly told "It will be in in 2 days" for over a month. When we finally put the pressure on Chris, their store manager, she was horrifically rude, called us names ('disgusting little girl' and 'weird'), lied to both of us, never ONCE returning phone calls. There are no corporate numbers to call, no one else to talk to to get your dress order figured out. We tried to cancel our order to attempt to buy another dress elsewhere, but were not able to cancel the order. I will be filing a claim with the BBB. We finally got the dress only days before the wedding. I have no idea how this place is still in business... The customer service is a nightmare. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
1.0/5.0
They don't even deserve one star. I promise you'll regret it if you go here. Don't do it. They destroyed my wedding dress along with my wedding day, and don't even have the decency to call back to apologize. Go ANYWHERE but here. Wear a plastic bag as a dress, but don't give this place ANY of your money.
They don't even deserve one star. I promise you'll regret it if you go here. Don't do it. They destroyed my wedding dress Read more...
They don't even deserve one star. I promise you'll regret it if you go here. Don't do it. They destroyed my wedding dress along with my wedding day, and don't even have the decency to call back to apologize. Go ANYWHERE but here. Wear a plastic bag as a dress, but don't give this place ANY of your money. Read less
Services Used: Dress & Attire
Thanks for visiting the vendor listing for House of Brides
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220