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House of Brides

Schaumburg , IL

LOCATION

607 East Golf Road
Schaumburg, IL US 60173 (map)

PHONE

847-882-0700

WEBSITE

View website
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Dress & Attire

REVIEWS

2.5
out of 5.0
2.4/5.0
2.3/5.0
2.4/5.0
3.0/5.0
2.3/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
I read all of the negative reviews about this bridal salon and decided to try it anyway. I always try to give everyone the benefit of the doubt. Boy, was I mistaken. I ordered my dress in July and they said it would be in by the middle of October. Well, the middle of October came and no dress. I called a couple of times and one person told me I would get it in a couple weeks and another told me in November. It is now three days before my wedding... in Mexico, by the way, and I still don't have a dress. I have called and left numerous messages without any response at all. I am saddened and disheartened by this. What kind of a bridal salon has such horrible customer service?! I am very disappointed and have no idea what I am going to do. =(
I read all of the negative reviews about this bridal salon and decided to try it anyway. I always try to give everyone the Read more...
I read all of the negative reviews about this bridal salon and decided to try it anyway. I always try to give everyone the benefit of the doubt. Boy, was I mistaken. I ordered my dress in July and they said it would be in by the middle of October. Well, the middle of October came and no dress. I called a couple of times and one person told me I would get it in a couple weeks and another told me in November. It is now three days before my wedding... in Mexico, by the way, and I still don't have a dress. I have called and left numerous messages without any response at all. I am saddened and disheartened by this. What kind of a bridal salon has such horrible customer service?! I am very disappointed and have no idea what I am going to do. =( Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.6/5.0
Let me start by saying that in the end, I absolutely LOVED my dress and I did not see anything else like it, and it was a reasonable price because I got it during their thanksgiving sale. Their customer service is appalling which is obvious from the other reviews and if you are on any time crunch I would not recommend them. The ordering process was easy enough, they actually let you look through the dresses yourself and pretty much give you free rein to try whatever on which is a good change. The problem came with picking up the dress, it is clear that they order these dresses from china and have no control when they come in. Definitely come up with a fake date 2 months out as a minimum and you may get it with one month to spare if you are lucky. Also be advised that I agree with the other reviews, I think they purposefully order your dress too big so you have to use their extremely expensive tailoring. Saying that, when my dress finally came in 3 weeks before my wedding, they rushed to get the tailoring done in one week (bc they passed my fake date and I came up with a new one). Bc it was rushed, I just went ahead and had the tailoring done there with Kathy who is the head of the department. I can't tell you how talented she is, it was clearly at least 2 sizes too big when I got it and after 2 fittings it fit like a glove. So after it was all done I am very happy with the dress and tailoring just not the customer service.
Let me start by saying that in the end, I absolutely LOVED my dress and I did not see anything else like it, and it was a Read more...
Let me start by saying that in the end, I absolutely LOVED my dress and I did not see anything else like it, and it was a reasonable price because I got it during their thanksgiving sale. Their customer service is appalling which is obvious from the other reviews and if you are on any time crunch I would not recommend them. The ordering process was easy enough, they actually let you look through the dresses yourself and pretty much give you free rein to try whatever on which is a good change. The problem came with picking up the dress, it is clear that they order these dresses from china and have no control when they come in. Definitely come up with a fake date 2 months out as a minimum and you may get it with one month to spare if you are lucky. Also be advised that I agree with the other reviews, I think they purposefully order your dress too big so you have to use their extremely expensive tailoring. Saying that, when my dress finally came in 3 weeks before my wedding, they rushed to get the tailoring done in one week (bc they passed my fake date and I came up with a new one). Bc it was rushed, I just went ahead and had the tailoring done there with Kathy who is the head of the department. I can't tell you how talented she is, it was clearly at least 2 sizes too big when I got it and after 2 fittings it fit like a glove. So after it was all done I am very happy with the dress and tailoring just not the customer service. Read less
Services Used: Dress & Attire
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ERIN
Wedding:
4/11/2014
0.0/5.0
WORST CUSTOMER SERVICE EVER! My best advice if you order with them, is to lie about your wedding date. I had ordered my bridesmaids dresses there and gave them my wedding date as March 15th (Actual date is Apri 11th). After numerous calls and actually coming in to speak with someone, all I got was the run around. After management stepped in, the bridesmaids dresses finally came in March 13th!!!! 2, yes 2 days before the wedding date that I gave them!!!!! All of my bridesmaids needed alterations, so had I not lied about the date, they would have all been out of luck with dresses that do not fit.
WORST CUSTOMER SERVICE EVER! My best advice if you order with them, is to lie about your wedding date. I had ordered my Read more...
WORST CUSTOMER SERVICE EVER! My best advice if you order with them, is to lie about your wedding date. I had ordered my bridesmaids dresses there and gave them my wedding date as March 15th (Actual date is Apri 11th). After numerous calls and actually coming in to speak with someone, all I got was the run around. After management stepped in, the bridesmaids dresses finally came in March 13th!!!! 2, yes 2 days before the wedding date that I gave them!!!!! All of my bridesmaids needed alterations, so had I not lied about the date, they would have all been out of luck with dresses that do not fit. Read less
Services Used: Dress & Attire
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Private User
Wedding:
3/21/2014
1.3/5.0
I am extremely dissatisfied. I ordered my dress back in December 2012 when they were having a really good sale and I thought that I was being proactive by getting it ahead of time. I called them a couple of weeks ago to find out when my dress might be in because I expected it to be coming soon. They told me that it would not be in until February of 2014. That is 1 month before my wedding. It is taking them 14 months to make my dress. I think this is totally unacceptable. I wrote them an email on their website over the weekend and am waiting for a response back from them.
I am extremely dissatisfied. I ordered my dress back in December 2012 when they were having a really good sale and I Read more...
I am extremely dissatisfied. I ordered my dress back in December 2012 when they were having a really good sale and I thought that I was being proactive by getting it ahead of time. I called them a couple of weeks ago to find out when my dress might be in because I expected it to be coming soon. They told me that it would not be in until February of 2014. That is 1 month before my wedding. It is taking them 14 months to make my dress. I think this is totally unacceptable. I wrote them an email on their website over the weekend and am waiting for a response back from them. Read less
Services Used: Dress & Attire
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Meredith
Wedding:
10/19/2013
2.0/5.0
I told them my wedding was 10/5/13 and as of 10/1/13 my dress was still not in! Thank God my wedding wasn't actually on the 5th because I would have had a mental breakdown. They kept telling me they were backed up and assured me it would be in on time and that they would have the alterations done in time, which I found very hard to believe because it took 3 fittings to get my dress perfect. I did end up telling them it was the 19th and they did get my dress done but they caused me more stress then I could even explain. I highly doubt they could do 3 fittings in less then 4 days. Not to mention if that actually were what happened, I would be wasting every day driving out there when the days before your wedding are filled with enough last minute errands. If you find a dress here that you absolutely have to have, tell them your wedding is 2 months before it actually is.
I told them my wedding was 10/5/13 and as of 10/1/13 my dress was still not in! Thank God my wedding wasn't actually on Read more...
I told them my wedding was 10/5/13 and as of 10/1/13 my dress was still not in! Thank God my wedding wasn't actually on the 5th because I would have had a mental breakdown. They kept telling me they were backed up and assured me it would be in on time and that they would have the alterations done in time, which I found very hard to believe because it took 3 fittings to get my dress perfect. I did end up telling them it was the 19th and they did get my dress done but they caused me more stress then I could even explain. I highly doubt they could do 3 fittings in less then 4 days. Not to mention if that actually were what happened, I would be wasting every day driving out there when the days before your wedding are filled with enough last minute errands. If you find a dress here that you absolutely have to have, tell them your wedding is 2 months before it actually is. Read less
Services Used: Dress & Attire
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Jaime
Wedding:
9/20/2013
3.4/5.0
I loved my dress! The women Elaine that helped me when I first arrived is now retired, she was the reason the experience was amazing. The seamstress did a great job. When I came for my last fitting and took my dress home they didn't offer to steam it. Whenever I did call them to see to see when my dress was coming in or what not, NO ONE ever returned my calls. Which I find ironic because I get weekly prerecorded calls from them.
I loved my dress! The women Elaine that helped me when I first arrived is now retired, she was the reason the experience Read more...
I loved my dress! The women Elaine that helped me when I first arrived is now retired, she was the reason the experience was amazing. The seamstress did a great job. When I came for my last fitting and took my dress home they didn't offer to steam it. Whenever I did call them to see to see when my dress was coming in or what not, NO ONE ever returned my calls. Which I find ironic because I get weekly prerecorded calls from them. Read less
Services Used: Dress & Attire
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Nani
Wedding:
9/1/2013
0.0/5.0
I ordered my dress on 3/2/13 for my wedding and was told that it will arrive the first week of August. My dress did not arrive until 2 days before. No one cared about the stress that they put me and my family through trying to track down where in transit this freaking dress was. Krys the salon manager has no control over the process. All they care about is collecting your money. All Krys did was not charge me for alterations. Big Whoop! This place is dispicable. Every person my family and I spoke to at House of Brides did nothing but lie and showed no compassion. How about give me a better discount! I should have not been made to even pay a balance. DONT SHOP HERE AND IF YOU DO LIE ABOUT YOUR WEDDING DATE!!!!!!!!!!!!!
I ordered my dress on 3/2/13 for my wedding and was told that it will arrive the first week of August. My dress did not Read more...
I ordered my dress on 3/2/13 for my wedding and was told that it will arrive the first week of August. My dress did not arrive until 2 days before. No one cared about the stress that they put me and my family through trying to track down where in transit this freaking dress was. Krys the salon manager has no control over the process. All they care about is collecting your money. All Krys did was not charge me for alterations. Big Whoop! This place is dispicable. Every person my family and I spoke to at House of Brides did nothing but lie and showed no compassion. How about give me a better discount! I should have not been made to even pay a balance. DONT SHOP HERE AND IF YOU DO LIE ABOUT YOUR WEDDING DATE!!!!!!!!!!!!! Read less
Services Used: Dress & Attire
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Private User
Wedding:
8/24/2013
0.0/5.0
Working with the House of Brides Schaumburg was an absolutely awful experience. They are DISHONEST and UNETHICAL. I ordered bridesmaids dresses through them in March 2013 for my wedding 8-24-13. The dresses were supposed to arrive in mid July 2013. I told them that I needed them by mid July because I had to send 3 dresses to bridesmaids who lived out of state & ensure that they had enough time for alterations before they flew to Chicago for my wedding. She told me they would have more than enough time.

First of all, they never called me to keep my updated on my order. I called Debbie in mid July to check on the status of my dresses. She rarely returns phone calls. Eventually I got in touch with her and she let me know that it would be about another week before they arrived. When I called the next week, it was the same story. When I called the week after that, again, it was the same story. I tried again the week after, the dresses were still delayed. The dresses didn't end up arriving until the Tuesday before my wedding. Debbie from the order department and the manager Chris were NO HELP WHATSOEVER. Every time I called, they acted like they had no idea why the orders were delayed and that is wasn't a big deal. For the longest time, they couldn't even give me a tracking number so that I could see for myself when the dresses were coming.

I explained my situation to them over & over. I told them that I needed the dresses to be expedited to get in as soon as possible. They said, "of course your order will be expedited we are doing all we can on our end" Nope, when I finally was able to get a tracking number from them, the dresses were being shipped via UPS ground. No overnights, no expedition. They had flat out LIED. None of my grls had time for alterations. Luckily I had a great wedding planner who helped pin & sew as needed.

I later found that HOB has 67 complaints against them with the Better Business Bureau. Save yourself time and stress. Don't order through HOB!
Working with the House of Brides Schaumburg was an absolutely awful experience. They are DISHONEST and UNETHICAL. I Read more...
Working with the House of Brides Schaumburg was an absolutely awful experience. They are DISHONEST and UNETHICAL. I ordered bridesmaids dresses through them in March 2013 for my wedding 8-24-13. The dresses were supposed to arrive in mid July 2013. I told them that I needed them by mid July because I had to send 3 dresses to bridesmaids who lived out of state & ensure that they had enough time for alterations before they flew to Chicago for my wedding. She told me they would have more than enough time.

First of all, they never called me to keep my updated on my order. I called Debbie in mid July to check on the status of my dresses. She rarely returns phone calls. Eventually I got in touch with her and she let me know that it would be about another week before they arrived. When I called the next week, it was the same story. When I called the week after that, again, it was the same story. I tried again the week after, the dresses were still delayed. The dresses didn't end up arriving until the Tuesday before my wedding. Debbie from the order department and the manager Chris were NO HELP WHATSOEVER. Every time I called, they acted like they had no idea why the orders were delayed and that is wasn't a big deal. For the longest time, they couldn't even give me a tracking number so that I could see for myself when the dresses were coming.

I explained my situation to them over & over. I told them that I needed the dresses to be expedited to get in as soon as possible. They said, "of course your order will be expedited we are doing all we can on our end" Nope, when I finally was able to get a tracking number from them, the dresses were being shipped via UPS ground. No overnights, no expedition. They had flat out LIED. None of my grls had time for alterations. Luckily I had a great wedding planner who helped pin & sew as needed.

I later found that HOB has 67 complaints against them with the Better Business Bureau. Save yourself time and stress. Don't order through HOB! Read less
Services Used: Dress & Attire
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Private User
Wedding:
8/10/2013
0.1/5.0
I purchased my wedding dress at House of Brides in Schaumburg also with accessories.

The feather headpiece took nearly one year to be delivered to the store. When I came to try on my dress and accessories, the feather headpiece looked look a wet, dead bird. When I tried on the original piece, the feather was full and beautiful. I asked if I could exchange it for another piece. The sales associate stated that she had to consult with the manager. I was standing right outside the manager's office as she was asking. The manager did not even bother to step out of her office to speak with me. She answer was simply, "No."

I refused to wear a dead bird headpiece on my wedding day so I basically wasted a lot of money of something I could not even wear.

Completely dissatisfied with the quality of the product and customer service.

I would not recommend House of Brides. I recommended my friends shopping for wedding dresses go to any other bridal dress store.
I purchased my wedding dress at House of Brides in Schaumburg also with accessories.

The feather headpiece took Read more...
I purchased my wedding dress at House of Brides in Schaumburg also with accessories.

The feather headpiece took nearly one year to be delivered to the store. When I came to try on my dress and accessories, the feather headpiece looked look a wet, dead bird. When I tried on the original piece, the feather was full and beautiful. I asked if I could exchange it for another piece. The sales associate stated that she had to consult with the manager. I was standing right outside the manager's office as she was asking. The manager did not even bother to step out of her office to speak with me. She answer was simply, "No."

I refused to wear a dead bird headpiece on my wedding day so I basically wasted a lot of money of something I could not even wear.

Completely dissatisfied with the quality of the product and customer service.

I would not recommend House of Brides. I recommended my friends shopping for wedding dresses go to any other bridal dress store. Read less
Services Used: Unique Services
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Tonia
Wedding:
7/13/2013
0.5/5.0
I got my wedding dress from House of Brides and thank god that I ordered in over 10 months in advance because I had a nightmare with my bridesmaids dresses. I got my bridesmaids dresses here because they gave us a discount with ten girls and I also got my wedding dress from there. We ordered the dresses over six months in advance and my girls didn't get them until the week of my wedding. It was a complete nightmare! Every time I called all these people did was have excuses and that its "my bridesmaids fault" for ordering them late or the next excuse was the manufacturer is messing up other orders too. It never ended with the excuses and when the dresses finally came in Tuesday the week of my wedding, they didn't want to give us a discount on alternations and we finally after arguing they gave us "a discount" for $20. I also forgot to mention that they ordered the wrong belts for the dresses and also the wrong size for the junior bridesmaids. House of Brides are so rude and never take responsibility for their actions. I would never recommend this place to anyone.
I got my wedding dress from House of Brides and thank god that I ordered in over 10 months in advance because I had a Read more...
I got my wedding dress from House of Brides and thank god that I ordered in over 10 months in advance because I had a nightmare with my bridesmaids dresses. I got my bridesmaids dresses here because they gave us a discount with ten girls and I also got my wedding dress from there. We ordered the dresses over six months in advance and my girls didn't get them until the week of my wedding. It was a complete nightmare! Every time I called all these people did was have excuses and that its "my bridesmaids fault" for ordering them late or the next excuse was the manufacturer is messing up other orders too. It never ended with the excuses and when the dresses finally came in Tuesday the week of my wedding, they didn't want to give us a discount on alternations and we finally after arguing they gave us "a discount" for $20. I also forgot to mention that they ordered the wrong belts for the dresses and also the wrong size for the junior bridesmaids. House of Brides are so rude and never take responsibility for their actions. I would never recommend this place to anyone. Read less
Services Used: Dress & Attire
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Matt
Wedding:
6/29/2013
1.0/5.0
My dress was more affordable than other boutiques, but you get what you pay for in terms of service. I was lied to many times about when the dress would be in. I was told the dress would arrive in 4 months but it really took 9 months. Every time I was at the store there were always people angry that their dresses had not arrived. If you go with them you should definitely lie about your wedding date to be sure to get the dress on time. After all the problems I had I chose to have the dress altered elsewhere.
My dress was more affordable than other boutiques, but you get what you pay for in terms of service. I was lied to many Read more...
My dress was more affordable than other boutiques, but you get what you pay for in terms of service. I was lied to many times about when the dress would be in. I was told the dress would arrive in 4 months but it really took 9 months. Every time I was at the store there were always people angry that their dresses had not arrived. If you go with them you should definitely lie about your wedding date to be sure to get the dress on time. After all the problems I had I chose to have the dress altered elsewhere. Read less
Services Used: Dress & Attire
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Meghan
Wedding:
6/28/2013
2.8/5.0
I was very impressed with our consultant when picking out my dress. She spent over 4 hours with me! However, it was after we purchased my gown that things when downhill...and QUICKLY! My dress was promised to me on May 4th,which did not come in til June1st! We continously called all of May looking for the dress, and received no response. After call number 5, my mom received someone in the shipping department who was rude as can be! Once the dress came in, alterations went well until alteration 3 needed to be perform. The seamstress told us to come in the following Tuesday, but the receptionist insisted we came in that Saturday. We listened, came in on Saturday and the dress hadn't been touched! It was clear that there was beef between the seamstress and the receptionist and both made sure to let us know. How unprofessional! Needless to the say, the dress wasn't finished until 2 days before my wedding. No bride needs that!
I was very impressed with our consultant when picking out my dress. She spent over 4 hours with me! However, it was after Read more...
I was very impressed with our consultant when picking out my dress. She spent over 4 hours with me! However, it was after we purchased my gown that things when downhill...and QUICKLY! My dress was promised to me on May 4th,which did not come in til June1st! We continously called all of May looking for the dress, and received no response. After call number 5, my mom received someone in the shipping department who was rude as can be! Once the dress came in, alterations went well until alteration 3 needed to be perform. The seamstress told us to come in the following Tuesday, but the receptionist insisted we came in that Saturday. We listened, came in on Saturday and the dress hadn't been touched! It was clear that there was beef between the seamstress and the receptionist and both made sure to let us know. How unprofessional! Needless to the say, the dress wasn't finished until 2 days before my wedding. No bride needs that! Read less
Services Used: Dress & Attire
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Catherine
Wedding:
6/15/2013
2.8/5.0
This place is ok. The sales associate told me the bridesmaid dresses would arrive within 16 weeks. It was a good thing I called a week before they were expected to come in because it was more like 20 weeks. This would have caused a huge problem given that dresses would need alterations and my wedding is not local - requiring the maids to travel. In the end the procurement person was relatively responsive and she pushed to get the dresses in within 18 weeks, allowing some time for alterations. As for alterations when the dresses were purchased they claimed to offer a discount on alterations a credit but that was some how forgotten. It's a good thing I saved the receipts because that's the only recourse I had against this place. So for the sales reps - they'll tell you want you want to hear to make the sale but the purchase department was pleasant to work with.

I'd only recommend this place to someone who has time and will micromanage the whole process. You really need to be on top of everything with this place.
This place is ok. The sales associate told me the bridesmaid dresses would arrive within 16 weeks. It was a good thing I Read more...
This place is ok. The sales associate told me the bridesmaid dresses would arrive within 16 weeks. It was a good thing I called a week before they were expected to come in because it was more like 20 weeks. This would have caused a huge problem given that dresses would need alterations and my wedding is not local - requiring the maids to travel. In the end the procurement person was relatively responsive and she pushed to get the dresses in within 18 weeks, allowing some time for alterations. As for alterations when the dresses were purchased they claimed to offer a discount on alterations a credit but that was some how forgotten. It's a good thing I saved the receipts because that's the only recourse I had against this place. So for the sales reps - they'll tell you want you want to hear to make the sale but the purchase department was pleasant to work with.

I'd only recommend this place to someone who has time and will micromanage the whole process. You really need to be on top of everything with this place. Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/1/2013
1.0/5.0
Went here the first Sunday in November for my sister's MOH dress. Brought in a ton of pictures from their website. Found out they don't carry most in the store. The sales woman was rude and mean. We dug through the many racks of bridesmaids dresses and found around 12 that we liked. My sister is 14 and wanted me to help her in and out of the dresses because she didn't want a stranger in the room with her. This made the sales woman mad. We ended up choosing a beautiful Bari Jay strapless dress (555) in tullip. We ordered it that day. We were told it would be in at the beginning of March. I called in January to make an apt. for a flower girl dress, but was told I could only make it with my original sales woman. I didn't want to work with her, so we bought the flower girl dress elsewhere. Fast forward to the 2nd week of March. I called, the dress wasn't in. It wouldn't be in until the end of the month. Funny story... when you call to check on an order, they send you right into some chick's voicemail. SHE NEVER ANSWERS THE PHONE! Called April 1st, still not in... wouldn't be in until mid April. Called mid April, still not in... end of April they said. Called May 1st still not in... Called May 6th and was told, "It should be here any day now..." Then I called EVERYDAY and I never got calls back. I was worried because my wedding was 6-1 and I knew the dress would need to be altered. Finally on 5-14 I was so pissed off I called and demanded to speak to someone, no more voicemail garbage. After 20 minutes on hold I talked to the order chick and she said, "oh, it just came in 15 minutes ago." I was too angry to ask why it took so long. I called alterations and demanded a Saturday apt. They said that all of their Saturdays were full for the next few months but they would squeeze us in. When we got their the place was EMPTY! They wanted $105 for a hem job. We said no thanks and took the dress to Woodfield for the hem.

DO NOT SHOP HERE!
Went here the first Sunday in November for my sister's MOH dress. Brought in a ton of pictures from their website. Found Read more...
Went here the first Sunday in November for my sister's MOH dress. Brought in a ton of pictures from their website. Found out they don't carry most in the store. The sales woman was rude and mean. We dug through the many racks of bridesmaids dresses and found around 12 that we liked. My sister is 14 and wanted me to help her in and out of the dresses because she didn't want a stranger in the room with her. This made the sales woman mad. We ended up choosing a beautiful Bari Jay strapless dress (555) in tullip. We ordered it that day. We were told it would be in at the beginning of March. I called in January to make an apt. for a flower girl dress, but was told I could only make it with my original sales woman. I didn't want to work with her, so we bought the flower girl dress elsewhere. Fast forward to the 2nd week of March. I called, the dress wasn't in. It wouldn't be in until the end of the month. Funny story... when you call to check on an order, they send you right into some chick's voicemail. SHE NEVER ANSWERS THE PHONE! Called April 1st, still not in... wouldn't be in until mid April. Called mid April, still not in... end of April they said. Called May 1st still not in... Called May 6th and was told, "It should be here any day now..." Then I called EVERYDAY and I never got calls back. I was worried because my wedding was 6-1 and I knew the dress would need to be altered. Finally on 5-14 I was so pissed off I called and demanded to speak to someone, no more voicemail garbage. After 20 minutes on hold I talked to the order chick and she said, "oh, it just came in 15 minutes ago." I was too angry to ask why it took so long. I called alterations and demanded a Saturday apt. They said that all of their Saturdays were full for the next few months but they would squeeze us in. When we got their the place was EMPTY! They wanted $105 for a hem job. We said no thanks and took the dress to Woodfield for the hem.

DO NOT SHOP HERE! Read less
Services Used: Dress & Attire
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Rozetta
Wedding:
5/26/2013
5.0/5.0
My entire experience at House of Brides was awesome. My attendant really listened to my needs and helped me every step of the way. I found my dress the first day I walked in after going to many other bridal shops previously. During the fitting, they were professional and prompt. No regrets!
My entire experience at House of Brides was awesome. My attendant really listened to my needs and helped me every step of Read more...
My entire experience at House of Brides was awesome. My attendant really listened to my needs and helped me every step of the way. I found my dress the first day I walked in after going to many other bridal shops previously. During the fitting, they were professional and prompt. No regrets! Read less
Services Used: Dress & Attire
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Christine
Wedding:
5/25/2013
3.0/5.0
The House of Brides was ok. They have odd hours- they open up at noon.. and sometimes that just wasn't convenient for me. I mainly dealt with them in alterations.. it was very hard to understand their foreign seamstresses. I felt I had problems with my boobs looking too pointy and the top of the dress not sitting against my chest comfortably. I walked out of there not having very much confidence in myself after each fitting and how I was going to look. Depending on how much you need to have altered, it is a flat alterations fee.. which I guess was good for me because they had to do so much to make it wearable. All in all, the alterations turned out good- not great (the satin part was beautifully pressed, but the beaded part of my dress had some wrinkles under it which I emphasized that I didn't want-obviously). I'm not sure I would go back.. my dress was definately not my favorite part of my wedding. I'm glad that part is over.
The House of Brides was ok. They have odd hours- they open up at noon.. and sometimes that just wasn't convenient for me. Read more...
The House of Brides was ok. They have odd hours- they open up at noon.. and sometimes that just wasn't convenient for me. I mainly dealt with them in alterations.. it was very hard to understand their foreign seamstresses. I felt I had problems with my boobs looking too pointy and the top of the dress not sitting against my chest comfortably. I walked out of there not having very much confidence in myself after each fitting and how I was going to look. Depending on how much you need to have altered, it is a flat alterations fee.. which I guess was good for me because they had to do so much to make it wearable. All in all, the alterations turned out good- not great (the satin part was beautifully pressed, but the beaded part of my dress had some wrinkles under it which I emphasized that I didn't want-obviously). I'm not sure I would go back.. my dress was definately not my favorite part of my wedding. I'm glad that part is over. Read less
Services Used: Dress & Attire
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Marge
Wedding:
5/25/2013
0.7/5.0
When I purchased the dress, the staff was excellent and very courteous. However, when it came to the fitting which cost a fortune, the dress was not fitting right and the seemstress told me to stuff the top with toilet paper. I took the dress and went to another place to have it fitted. I was told there that NO alternations had been done and the only reason I started to fit in the dress was that I lost weight -- the top of the dress had been fixed but it was not done correctly. I needed to spend another $400.00 to have the dress correctly fitted. Very disappointing since I paid $1500.00 for my dress
When I purchased the dress, the staff was excellent and very courteous. However, when it came to the fitting which cost a Read more...
When I purchased the dress, the staff was excellent and very courteous. However, when it came to the fitting which cost a fortune, the dress was not fitting right and the seemstress told me to stuff the top with toilet paper. I took the dress and went to another place to have it fitted. I was told there that NO alternations had been done and the only reason I started to fit in the dress was that I lost weight -- the top of the dress had been fixed but it was not done correctly. I needed to spend another $400.00 to have the dress correctly fitted. Very disappointing since I paid $1500.00 for my dress Read less
Services Used: Dress & Attire
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Julie
Wedding:
4/13/2013
2.1/5.0
Kristina helped me choose my bridal gown. She was fantastic, she remembered a dress that was a cancelled order for me to try on. I'm was very happy with my gown choice. It even came in on time.

She did however push us into making a decision regarding the veil too quickly. While the end result was beautiful, I never felt comfortable with the decision.

We also had the dress altered there. What a disaster.

Joanne was our seamstress. While the quality of her sewing was good, her professionalism was horrible. She did not understand the concept on fitting the bust, she insisted the dress fit fine while i could see straight down the front of my dress. She also messed up the hem in the front of the dress and refused to fix it. Luckily a manager happened to overhear us and agreed that it was completely wrong. She was HORRIBLE. In the end after too many fitting, my dress did end up beautiful.

I would recommend buying a dress from House of Bride, but taking it elsewhere to get altered.

Also, don't expect much service if you are only buying bridesmaid dresses. After I had purchased my gown, we revisited for bridesmaids and were completely ignored. Luckily, I am fairly self sufficient and had no problem pulling dresses myself.
Kristina helped me choose my bridal gown. She was fantastic, she remembered a dress that was a cancelled order for me to Read more...
Kristina helped me choose my bridal gown. She was fantastic, she remembered a dress that was a cancelled order for me to try on. I'm was very happy with my gown choice. It even came in on time.

She did however push us into making a decision regarding the veil too quickly. While the end result was beautiful, I never felt comfortable with the decision.

We also had the dress altered there. What a disaster.

Joanne was our seamstress. While the quality of her sewing was good, her professionalism was horrible. She did not understand the concept on fitting the bust, she insisted the dress fit fine while i could see straight down the front of my dress. She also messed up the hem in the front of the dress and refused to fix it. Luckily a manager happened to overhear us and agreed that it was completely wrong. She was HORRIBLE. In the end after too many fitting, my dress did end up beautiful.

I would recommend buying a dress from House of Bride, but taking it elsewhere to get altered.

Also, don't expect much service if you are only buying bridesmaid dresses. After I had purchased my gown, we revisited for bridesmaids and were completely ignored. Luckily, I am fairly self sufficient and had no problem pulling dresses myself. Read less
Services Used: Dress & Attire
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Alison
Wedding:
3/24/2013
5.0/5.0
Before my wedding, I looked up various reviews of stores for wedding dresses and the majority I read for House of Brides were negative, however I still went there in search for my dress. To my surprise, they were so accommodating and professional throughout the entire process. I had absolutely no problems at all with the consultant, the alterations, etc. Everyone there was so nice and always tried to help me with whatever problems I had. One of my bridesmaids got pregnant before the wedding, and House of Brides tried to find various solutions that would work for her, which was so helpful to her. I would definitely recommend House of Brides to anyone looking for their dress. Not only did I get a great deal, but they did a great job with the alterations as well!
Before my wedding, I looked up various reviews of stores for wedding dresses and the majority I read for House of Brides Read more...
Before my wedding, I looked up various reviews of stores for wedding dresses and the majority I read for House of Brides were negative, however I still went there in search for my dress. To my surprise, they were so accommodating and professional throughout the entire process. I had absolutely no problems at all with the consultant, the alterations, etc. Everyone there was so nice and always tried to help me with whatever problems I had. One of my bridesmaids got pregnant before the wedding, and House of Brides tried to find various solutions that would work for her, which was so helpful to her. I would definitely recommend House of Brides to anyone looking for their dress. Not only did I get a great deal, but they did a great job with the alterations as well! Read less
Services Used: Dress & Attire
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Diana
Wedding:
3/9/2013
0.5/5.0
My bridesmaids ordered their dresses at House of Brides. I gave House of Brides a false wedding date one month prior our actual wedding date. Sure enough, house of brides received 4 of the 5 dresses the Monday of the wedding date I gave (wedding Saturday). I asked how the girls would have time to get the dresses altered and was told they have to find time that week of the wedding to come in to pick up the dress and then twice for alteration, so basically pick up the dress monday and find time between Tuesday and Friday to come in for fittings. I asked what they were going to do about the dress coming in 1 week AFTER the wedding date and they told me they would "find something for her to wear???" By far worst service I have ever had to deal with. I couldn't be happier I gave a false date. This is the only vendor I would NOT recommend. Please, if you do not want to deal the this stress pay a little more for dresses or give a date at least 2 months before you wedding date. BTW we ordered dresses in September for a March wedding (between 6 and 7 months in advance) so I gave them more than enough time to order dress. Also, one of my bridesmaids had a dress altered there, it was so bad she has to go somewhere else to have it fixed (after she still had to pay for the alterations at HOB. This place is really not worth going to. I bought my wedding dress at Bella Bridal in St Charles and they were wonderful. If I could do this over I would have bought both my dress and the bridesmaids dresses there.
My bridesmaids ordered their dresses at House of Brides. I gave House of Brides a false wedding date one month prior our Read more...
My bridesmaids ordered their dresses at House of Brides. I gave House of Brides a false wedding date one month prior our actual wedding date. Sure enough, house of brides received 4 of the 5 dresses the Monday of the wedding date I gave (wedding Saturday). I asked how the girls would have time to get the dresses altered and was told they have to find time that week of the wedding to come in to pick up the dress and then twice for alteration, so basically pick up the dress monday and find time between Tuesday and Friday to come in for fittings. I asked what they were going to do about the dress coming in 1 week AFTER the wedding date and they told me they would "find something for her to wear???" By far worst service I have ever had to deal with. I couldn't be happier I gave a false date. This is the only vendor I would NOT recommend. Please, if you do not want to deal the this stress pay a little more for dresses or give a date at least 2 months before you wedding date. BTW we ordered dresses in September for a March wedding (between 6 and 7 months in advance) so I gave them more than enough time to order dress. Also, one of my bridesmaids had a dress altered there, it was so bad she has to go somewhere else to have it fixed (after she still had to pay for the alterations at HOB. This place is really not worth going to. I bought my wedding dress at Bella Bridal in St Charles and they were wonderful. If I could do this over I would have bought both my dress and the bridesmaids dresses there. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2/2/2013
2.6/5.0
The good news: I loved my bridesmaid dresses and got them at an unbeatable price.
The bad news: I was told they would come in around Christmas....They didn't come in until January 25th. Exactly ONE week before my wedding!! And because I was warned that if they were shipped to different locations I would run the risk of a slightly variation in color or material, I chose to have them all shipped to one location. I was assured they would be in on time, although no guarantee. Since they ended up coming in late, I had to OVERNIGHT these dresses around the country for some of my bridesmaids to get them fitted, literally from Schaumburg out to California, New York, Indianapolis, and to downtown Chicago. I called over and over again with hopes to get the process sped up or dresses to come in sooner and was continually told that there was nothing they could do. They also offered NO compensation, no refunds if they don't come in, no assistance or discounted alterations, just a simple, I'm sorry ma'am, there is nothing we can do. Sidenote, I ordered my dresses 21 weeks before my wedding, it took them 20 to come in. I was told 12-16 weeks. I would HIGHLY recommend asking your bridesmaids to pay the extra 20-30 bucks to pay the same or similar dress elsewhere. It's not worth the stress or the extra cost for rush alterations. Dislike.
The good news: I loved my bridesmaid dresses and got them at an unbeatable price.
The bad news: I was told they would Read more...
The good news: I loved my bridesmaid dresses and got them at an unbeatable price.
The bad news: I was told they would come in around Christmas....They didn't come in until January 25th. Exactly ONE week before my wedding!! And because I was warned that if they were shipped to different locations I would run the risk of a slightly variation in color or material, I chose to have them all shipped to one location. I was assured they would be in on time, although no guarantee. Since they ended up coming in late, I had to OVERNIGHT these dresses around the country for some of my bridesmaids to get them fitted, literally from Schaumburg out to California, New York, Indianapolis, and to downtown Chicago. I called over and over again with hopes to get the process sped up or dresses to come in sooner and was continually told that there was nothing they could do. They also offered NO compensation, no refunds if they don't come in, no assistance or discounted alterations, just a simple, I'm sorry ma'am, there is nothing we can do. Sidenote, I ordered my dresses 21 weeks before my wedding, it took them 20 to come in. I was told 12-16 weeks. I would HIGHLY recommend asking your bridesmaids to pay the extra 20-30 bucks to pay the same or similar dress elsewhere. It's not worth the stress or the extra cost for rush alterations. Dislike. Read less
Services Used: Dress & Attire
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Pepi
Wedding:
11/11/2012
0.0/5.0
My daughter purchased her bridesmaids' dresses at House of Brides in June. We were told that the dresses would arrive in September. On October 3, 2012, she called to check on her dresses and was told that they have terminated their business relationship with the maker of her bridesmaid dresses and would offer to refund the money for the dresses. They did NOT CARE that there was not time to order other dresses and if she hadn't called, she may never have even received a call from the store at all. They did not express remorse or even a slight level of concern. This vendor must be sanctioned for there poor business practices. We have found a Tribune reporter who wishes to write a story, Brides must be warned!
My daughter purchased her bridesmaids' dresses at House of Brides in June. We were told that the dresses would arrive in Read more...
My daughter purchased her bridesmaids' dresses at House of Brides in June. We were told that the dresses would arrive in September. On October 3, 2012, she called to check on her dresses and was told that they have terminated their business relationship with the maker of her bridesmaid dresses and would offer to refund the money for the dresses. They did NOT CARE that there was not time to order other dresses and if she hadn't called, she may never have even received a call from the store at all. They did not express remorse or even a slight level of concern. This vendor must be sanctioned for there poor business practices. We have found a Tribune reporter who wishes to write a story, Brides must be warned! Read less
Services Used: Dress & Attire
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Alice T.
Wedding:
10/2/2012
0.0/5.0
No rating for House of Brides. If I could give them a minus number for a rating I would. I am the mother of the groom. The wedding is Saturday 10-6-12 and we did not receive the dresses until Tuesday 10-2-12. That means 4 days to alter the dresses. Thank goodness the bride found a seamstress
(that used to work at HOB) who would do the alterations in a hurry.

We went in May to look at bridesmaid dresses. Found what we wanted. Floor assistant told us that we had until the beginning of June to order for dresses to come in September. What anyone failed to tell us was the dresses were then ordered as "expedited" and would not come in until 1 to 2 weeks before the wedding. Of course, the bride did not know this and started panicking.

Debbie, the manager of the ordering department, had no compassion and did not care that the bride was upset. I called her myself, numerous times. I even called the manufacturer in Texas to see if my plea (for help) would speed things at all. Obviously the manufacturer, although very nice, would not help in any way as HOB was the driving force. Two calls to the manager of the store, Chris, were never returned.

The woman who did our alterations said HOB does not pay it's bills on time and the manufacturers have no other recourse than to hold the dresses "hostage". She left HOB because she could no longer stand to see brides so disappointed. Therefore, this is their (HOB)common practice. That is not the way to run a business......my husband runs his family business and I know what he goes through to make sure his customers are happy.

Do your research find the dresses you want but do not buy them from the House of Brides....you will regret it.....
No rating for House of Brides. If I could give them a minus number for a rating I would. I am the mother of the groom. The Read more...
No rating for House of Brides. If I could give them a minus number for a rating I would. I am the mother of the groom. The wedding is Saturday 10-6-12 and we did not receive the dresses until Tuesday 10-2-12. That means 4 days to alter the dresses. Thank goodness the bride found a seamstress
(that used to work at HOB) who would do the alterations in a hurry.

We went in May to look at bridesmaid dresses. Found what we wanted. Floor assistant told us that we had until the beginning of June to order for dresses to come in September. What anyone failed to tell us was the dresses were then ordered as "expedited" and would not come in until 1 to 2 weeks before the wedding. Of course, the bride did not know this and started panicking.

Debbie, the manager of the ordering department, had no compassion and did not care that the bride was upset. I called her myself, numerous times. I even called the manufacturer in Texas to see if my plea (for help) would speed things at all. Obviously the manufacturer, although very nice, would not help in any way as HOB was the driving force. Two calls to the manager of the store, Chris, were never returned.

The woman who did our alterations said HOB does not pay it's bills on time and the manufacturers have no other recourse than to hold the dresses "hostage". She left HOB because she could no longer stand to see brides so disappointed. Therefore, this is their (HOB)common practice. That is not the way to run a business......my husband runs his family business and I know what he goes through to make sure his customers are happy.

Do your research find the dresses you want but do not buy them from the House of Brides....you will regret it..... Read less
Services Used: Dress & Attire
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Rachael
Wedding:
9/22/2012
0.5/5.0
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I had to email battle with them the entire month of July explaining my fiancées daughter would be leaving the state July 31st and I HAD to have the dress prior to her leaving only to receive the dress one day after she left because they shipped standard ground shipping instead of overnight. Thank you for absolutely nothing!!!! Not to mention one of the people I had to deal with so beyond rude-Joan is the worst customer service employee I have ever encountered.
If you must order from this company I suggest you lie about the event date-by at least two months. That way you might have a change of getting what you ordered in time. but I would highly recommend not using this company for anything.
How I wished I had read these reviews before I ordered from this terrible company!!!
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered Read more...
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I had to email battle with them the entire month of July explaining my fiancées daughter would be leaving the state July 31st and I HAD to have the dress prior to her leaving only to receive the dress one day after she left because they shipped standard ground shipping instead of overnight. Thank you for absolutely nothing!!!! Not to mention one of the people I had to deal with so beyond rude-Joan is the worst customer service employee I have ever encountered.
If you must order from this company I suggest you lie about the event date-by at least two months. That way you might have a change of getting what you ordered in time. but I would highly recommend not using this company for anything.
How I wished I had read these reviews before I ordered from this terrible company!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
9/15/2012
4.4/5.0
HOB had my perfect wedding dress!!! The staff my mom and I worked with were AMAZING... the woman helping us got the eaxct idea of what I was looking for in only about 3 dresses!! My mom and I had the whole moment where we cried and knew I had found my dress! The staff made me feel extra special too... I know they see brides all day long but I truly felt special and like they meant it when they said I looked beautiful in my dress choice. This tells me they genuinly care about their brides and stive to find them the perfect dress. The only problem I had was with alterations- I live out of state and was only able to come back once for a fitting prior to the wedding. Alterations did not feel comfortable with this so I took my dress elsewhere to get it altered. Although that was kind of a turn-off I completely believe they just want to provide the best fitting dress for their brides.
HOB had my perfect wedding dress!!! The staff my mom and I worked with were AMAZING... the woman helping us got the eaxct Read more...
HOB had my perfect wedding dress!!! The staff my mom and I worked with were AMAZING... the woman helping us got the eaxct idea of what I was looking for in only about 3 dresses!! My mom and I had the whole moment where we cried and knew I had found my dress! The staff made me feel extra special too... I know they see brides all day long but I truly felt special and like they meant it when they said I looked beautiful in my dress choice. This tells me they genuinly care about their brides and stive to find them the perfect dress. The only problem I had was with alterations- I live out of state and was only able to come back once for a fitting prior to the wedding. Alterations did not feel comfortable with this so I took my dress elsewhere to get it altered. Although that was kind of a turn-off I completely believe they just want to provide the best fitting dress for their brides. Read less
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Anonymous
Wedding:
9/9/2012
0.0/5.0
When I saw my dress. I fell in LOVE!!! My dress came in really fast.. This made me think at the time why it came in so fast. The ladies who worked there are older. Which I would think would be a lot more kind.... Well I was WRONG!!!!! I would NEVER recommend anyone to get the bridal gown from here. It was the most HORRIBLE experience EVER!!!!! They were ALL so RUDE to me. My dress was DIRTY (I don’t know how, when I brought a NEW dress) they were giving me a HARD time!!! My dress was missing beading... Again DONT know why it was missing so much. Three days before my wedding they took my dress from me and refused to give it to me! I was very disappointed on the service. I really hope no other bride has to go through what I went there. I would NOT RECOMMEND them to anyone!!!!!!! Good Luck brides
When I saw my dress. I fell in LOVE!!! My dress came in really fast.. This made me think at the time why it came in so Read more...
When I saw my dress. I fell in LOVE!!! My dress came in really fast.. This made me think at the time why it came in so fast. The ladies who worked there are older. Which I would think would be a lot more kind.... Well I was WRONG!!!!! I would NEVER recommend anyone to get the bridal gown from here. It was the most HORRIBLE experience EVER!!!!! They were ALL so RUDE to me. My dress was DIRTY (I don’t know how, when I brought a NEW dress) they were giving me a HARD time!!! My dress was missing beading... Again DONT know why it was missing so much. Three days before my wedding they took my dress from me and refused to give it to me! I was very disappointed on the service. I really hope no other bride has to go through what I went there. I would NOT RECOMMEND them to anyone!!!!!!! Good Luck brides Read less
Services Used: Dress & Attire
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Paige
Wedding:
7/7/2012
1.2/5.0
The WORST vendor ever. This store was the biggest headache of my entire planning experience. The dress I chose was beautiful and the price was good compared to other places but that was the only good thing about it. They promised the dress would be in by April after I ordered in nearly 7 months in advance. I was an out-of-town bride so I booked a ticket two weeks later just to be safe. The dress wasn't in and we didn't find out for sure until the day I flew out. The woman, Debbie, in ordering was a bear to work with. She demanded that I change my flight and stay another day to try on the dress but refused to offer any accommodations for the extra cost. She was impossible to get a hold of and just mean about the whole thing deferring blame and not apologizing once. When I picked up the dress I spoke to the manager about my experience. She gave me $100 off on the spot (which didn't cover my travel change fees) and said she would contact customer service to see what else she could do. After that she avoided me, refused to take my calls or return my voicemail messages. Incredibly unprofessional store and worth avoiding at all costs.
The WORST vendor ever. This store was the biggest headache of my entire planning experience. The dress I chose was Read more...
The WORST vendor ever. This store was the biggest headache of my entire planning experience. The dress I chose was beautiful and the price was good compared to other places but that was the only good thing about it. They promised the dress would be in by April after I ordered in nearly 7 months in advance. I was an out-of-town bride so I booked a ticket two weeks later just to be safe. The dress wasn't in and we didn't find out for sure until the day I flew out. The woman, Debbie, in ordering was a bear to work with. She demanded that I change my flight and stay another day to try on the dress but refused to offer any accommodations for the extra cost. She was impossible to get a hold of and just mean about the whole thing deferring blame and not apologizing once. When I picked up the dress I spoke to the manager about my experience. She gave me $100 off on the spot (which didn't cover my travel change fees) and said she would contact customer service to see what else she could do. After that she avoided me, refused to take my calls or return my voicemail messages. Incredibly unprofessional store and worth avoiding at all costs. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
6/2/2012
0.0/5.0
STAY AWAY!!!!!


Headache, after headache, after headache.
I ordered bridesmaids dresses from here. My bridesmaids called in their measurements because most of them were out of state. This usually is a simple process for most stores, but not for the House of Brides! The lady was rude. One of my bridesmaids recently got married and mentioned how surprised she was when she told her the size of the dress she recommended as it was much larger then her wedding dress. The lady told her, "wow, you gained a lot of weight". Then she found out she was pregnant so she called back to see what she should do and the same lady told her to call me because I probably would want to kick her out of the wedding since she was pregnant!

Despite the rude comments, we went ahead to order the dresses. But I got a call back a few days later telling me that the dresses were no longer available in my color and that I would have to come back to look at new dresses. Then I got a call a few days later and magically, the dresses were available, she had made a mistake.

Now it is time for the dresses to arrive. One dress out of the seven dresses has arrived. I was told they would all come a month before the wedding and we are now 3 weeks away and the rest are still not here. One arrived because the lady messed up and didn't wait for the other measurements to come in and just ordered that one on its own. After 3 days of trying to reach the supervisor, she told me they would arrive at the manufacture today and then they would be overnight shipped. I called today to check on the status, and they are now telling me that they will be here in a week! They have no record of it supposed to being overnight shipped. They are telling me that I have plenty of time to ship all of the girls dresses to them and for them to get alterations in a two weeks time.

If you want to avoid extra stress and headaches - STAY AWAY FROM THE HOUSE OF BRIDES!!!!!
STAY AWAY!!!!!


Headache, after headache, after headache.
I ordered bridesmaids dresses from here. My Read more...
STAY AWAY!!!!!


Headache, after headache, after headache.
I ordered bridesmaids dresses from here. My bridesmaids called in their measurements because most of them were out of state. This usually is a simple process for most stores, but not for the House of Brides! The lady was rude. One of my bridesmaids recently got married and mentioned how surprised she was when she told her the size of the dress she recommended as it was much larger then her wedding dress. The lady told her, "wow, you gained a lot of weight". Then she found out she was pregnant so she called back to see what she should do and the same lady told her to call me because I probably would want to kick her out of the wedding since she was pregnant!

Despite the rude comments, we went ahead to order the dresses. But I got a call back a few days later telling me that the dresses were no longer available in my color and that I would have to come back to look at new dresses. Then I got a call a few days later and magically, the dresses were available, she had made a mistake.

Now it is time for the dresses to arrive. One dress out of the seven dresses has arrived. I was told they would all come a month before the wedding and we are now 3 weeks away and the rest are still not here. One arrived because the lady messed up and didn't wait for the other measurements to come in and just ordered that one on its own. After 3 days of trying to reach the supervisor, she told me they would arrive at the manufacture today and then they would be overnight shipped. I called today to check on the status, and they are now telling me that they will be here in a week! They have no record of it supposed to being overnight shipped. They are telling me that I have plenty of time to ship all of the girls dresses to them and for them to get alterations in a two weeks time.

If you want to avoid extra stress and headaches - STAY AWAY FROM THE HOUSE OF BRIDES!!!!! Read less
Services Used: Dress & Attire
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Mary
Wedding:
5/26/2012
3.2/5.0
I absolutely loved my consultant when purchasing my wedding gown. She was patient, helpful, and encouraging. Charlotte was always willing to meet according to my busy schedule and answered all my questions.

HOWEVER, when it came time for alterations, I was highly disappointed. The seamstress seemed nice, however there was somewhat of a language barrier. I was frustrated that not all the alterations that were discussed were carried out. I kept tell the seamstress my gown was a little too big because it kept slipping down and revealing my undergarments (more than usual for a strapless dress). She kept telling me it was just a low-cut dress and it was ok. If an establishment is going to charge almost half the cost of the gown for alterations, then they better alter the dress how it ought to be altered.
I absolutely loved my consultant when purchasing my wedding gown. She was patient, helpful, and encouraging. Charlotte was Read more...
I absolutely loved my consultant when purchasing my wedding gown. She was patient, helpful, and encouraging. Charlotte was always willing to meet according to my busy schedule and answered all my questions.

HOWEVER, when it came time for alterations, I was highly disappointed. The seamstress seemed nice, however there was somewhat of a language barrier. I was frustrated that not all the alterations that were discussed were carried out. I kept tell the seamstress my gown was a little too big because it kept slipping down and revealing my undergarments (more than usual for a strapless dress). She kept telling me it was just a low-cut dress and it was ok. If an establishment is going to charge almost half the cost of the gown for alterations, then they better alter the dress how it ought to be altered. Read less
Services Used: Dress & Attire
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LauraEdelman12
Wedding:
5/6/2012
0.8/5.0
Very, very disappointed with the way they treat their customers. Bunch of crabby women, who seem to not like helping paying customers. But my dress was beautiful!!
Very, very disappointed with the way they treat their customers. Bunch of crabby women, who seem to not like helping Read more...
Very, very disappointed with the way they treat their customers. Bunch of crabby women, who seem to not like helping paying customers. But my dress was beautiful!! Read less
Services Used: Dress & Attire
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Heather
Wedding:
4/27/2012
4.3/5.0
I loved my wedding dress and bought our bridesmaid's dresses from them. The wedding dress was stored there after I bought it relatively early in the wedding planning. However after my second fitting the zipper did tear a little bit, they fixed it but then it did it again the day of the wedding. Nothing too dramatic but the bridesmaids did have to do some sewing. The alterations ladies were really nice and make you feel very pretty.

We also got our bridesmaids dresses from their and asked for a discount since my dress was bought from there. They were not going to do it but after my maid of honor called again they gave us a small discount. They told us if we bought more expensive dress they could give us a bigger discount, which didn't make sense and we didn't want another dress. David's Bridal is right across the street and gives 20% discount with a bridal dress purchase, so we didn't think it would be too much to ask the same. Apparently it was. Overall I loved my dress and I think the tear the day of the wedding wasn't a big deal. How they handled my bridesmaids could have been better.
I loved my wedding dress and bought our bridesmaid's dresses from them. The wedding dress was stored there after I bought Read more...
I loved my wedding dress and bought our bridesmaid's dresses from them. The wedding dress was stored there after I bought it relatively early in the wedding planning. However after my second fitting the zipper did tear a little bit, they fixed it but then it did it again the day of the wedding. Nothing too dramatic but the bridesmaids did have to do some sewing. The alterations ladies were really nice and make you feel very pretty.

We also got our bridesmaids dresses from their and asked for a discount since my dress was bought from there. They were not going to do it but after my maid of honor called again they gave us a small discount. They told us if we bought more expensive dress they could give us a bigger discount, which didn't make sense and we didn't want another dress. David's Bridal is right across the street and gives 20% discount with a bridal dress purchase, so we didn't think it would be too much to ask the same. Apparently it was. Overall I loved my dress and I think the tear the day of the wedding wasn't a big deal. How they handled my bridesmaids could have been better. Read less
Services Used: Dress & Attire
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Vanessa
Wedding:
3/24/2012
3.6/5.0
When it came down to it I got my bridesmaid dresses in on time, we received the right dresses and the right sizes. The feel the price was fair compared to other salons but highter than ordering off the web. The salon is open on Sundays which was a big help when it came to coordinating schedules. They also have a large selction of dresses and brands. The shopping experience was not as great. The first trip to the store was amazing. Our consultant Linda was so attentive and helpful. When we returned Linda wasn’t available. The consultant we got was no help. I was zipping and clipping my bridesmaids into the dresses. She made no suggestions and was missing most of our appointment. The sample dresses at House of Brides are in bad shape. Most of the dresses have broken zippers which makes it difficult to gauge the true fit of the dress. We order the dresses in July for a March wedding. I wanted to get them in by Christmas since one of my bridesmaids is from out of town. I also wanted to have cushion for alternation or in case something just goes wrong. Beware House of Brides does not place the order the day you order your dresses even though you have to pay in full at the time of order. They schedule delivery 30 days before you wedding date. We ended up giving a fake wedding date to receive the dresses earlier.
When it came down to it I got my bridesmaid dresses in on time, we received the right dresses and the right sizes. The Read more...
When it came down to it I got my bridesmaid dresses in on time, we received the right dresses and the right sizes. The feel the price was fair compared to other salons but highter than ordering off the web. The salon is open on Sundays which was a big help when it came to coordinating schedules. They also have a large selction of dresses and brands. The shopping experience was not as great. The first trip to the store was amazing. Our consultant Linda was so attentive and helpful. When we returned Linda wasn’t available. The consultant we got was no help. I was zipping and clipping my bridesmaids into the dresses. She made no suggestions and was missing most of our appointment. The sample dresses at House of Brides are in bad shape. Most of the dresses have broken zippers which makes it difficult to gauge the true fit of the dress. We order the dresses in July for a March wedding. I wanted to get them in by Christmas since one of my bridesmaids is from out of town. I also wanted to have cushion for alternation or in case something just goes wrong. Beware House of Brides does not place the order the day you order your dresses even though you have to pay in full at the time of order. They schedule delivery 30 days before you wedding date. We ended up giving a fake wedding date to receive the dresses earlier. Read less
Services Used: Dress & Attire
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elvia
Wedding:
3/17/2012
2.7/5.0
poor service in the fron desk, custumer service was ok at first but, my dress took too long to arrive.
poor service in the fron desk, custumer service was ok at first but, my dress took too long to arrive.
poor service in the fron desk, custumer service was ok at first but, my dress took too long to arrive. Read less
Services Used: Dress & Attire
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Mrs.Salgado
Wedding:
2/4/2012
0.5/5.0
HORRIBLE HORRIBLE HORRIBLE!!!!! PLEASE do yourself and any other bride a favor and don't waste your time, money or effort at this place. EVERYONE I came in contact with was super nice before I purchased the dress and then after I made the purchase their true colors came out. They were rude and inconsiderate. They ordered my dress wrong and tried to say it was somehow my fault (because I have any control over their ordering process?!??). What a joke. And when I brought their error to their attention they could have cared less and did absolutely NOTHING to try and fix it. I even talked to the manager, thinking she would be more professional but I was wrong again. I am completely dissatisfied with their service and wouldn't wish this experience on my worst enemy!
HORRIBLE HORRIBLE HORRIBLE!!!!! PLEASE do yourself and any other bride a favor and don't waste your time, money or effort Read more...
HORRIBLE HORRIBLE HORRIBLE!!!!! PLEASE do yourself and any other bride a favor and don't waste your time, money or effort at this place. EVERYONE I came in contact with was super nice before I purchased the dress and then after I made the purchase their true colors came out. They were rude and inconsiderate. They ordered my dress wrong and tried to say it was somehow my fault (because I have any control over their ordering process?!??). What a joke. And when I brought their error to their attention they could have cared less and did absolutely NOTHING to try and fix it. I even talked to the manager, thinking she would be more professional but I was wrong again. I am completely dissatisfied with their service and wouldn't wish this experience on my worst enemy! Read less
Services Used: Dress & Attire
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Siobhan
Wedding:
1/21/2012
3.4/5.0
I was not overall pleased with the quality of service I recieved at House of Brides. They were not the nicest to me and I came in just to spend money on a dress that day. The dress alsop came in about a month later then they said it would so it left me only 3 weeks for alterations. Luckily I had already planned on bringing it to an outside seamstress. I would have hated arguing with them over rush alterations fees. Even with the lack of customer service (even when I would phone them) I was very pleased with the dress. Elegent, lovely and perfect for my style.
I was not overall pleased with the quality of service I recieved at House of Brides. They were not the nicest to me and I Read more...
I was not overall pleased with the quality of service I recieved at House of Brides. They were not the nicest to me and I came in just to spend money on a dress that day. The dress alsop came in about a month later then they said it would so it left me only 3 weeks for alterations. Luckily I had already planned on bringing it to an outside seamstress. I would have hated arguing with them over rush alterations fees. Even with the lack of customer service (even when I would phone them) I was very pleased with the dress. Elegent, lovely and perfect for my style. Read less
Services Used: Dress & Attire
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NEM91488
Wedding:
12/17/2011
0.6/5.0
I used House of Brides for my bridesmaids' dresses. (Luckily, I found MY dress somewhere else) Yes, the dresses themselves were beautiful but if I would've known what a hassle it would be to work with House of Brides, I would've ordered them from somewhere else. Our wedding was December 17th. I ordered all the dresses in July and they were STILL late. None of the girls had enough time for alterations because the dresses didn't come in until 3 days before the wedding. Not only were they late but they charged us a rush-order charge (even though we ordered them 5 months in advance) and over-charged two of my bridesmaids for "bigger sized dresses" but when they got their dresses they had to have them taken in several sizes because they were too big. Everytime I called to address these issues, I was given the run-around. I was told someone would call me back and they never did, and I was even hung up on a few times after being put on hold for like 10 minutes. BRIDES...save yourselves the stress and DO NOT GO HERE.
I used House of Brides for my bridesmaids' dresses. (Luckily, I found MY dress somewhere else) Yes, the dresses themselves Read more...
I used House of Brides for my bridesmaids' dresses. (Luckily, I found MY dress somewhere else) Yes, the dresses themselves were beautiful but if I would've known what a hassle it would be to work with House of Brides, I would've ordered them from somewhere else. Our wedding was December 17th. I ordered all the dresses in July and they were STILL late. None of the girls had enough time for alterations because the dresses didn't come in until 3 days before the wedding. Not only were they late but they charged us a rush-order charge (even though we ordered them 5 months in advance) and over-charged two of my bridesmaids for "bigger sized dresses" but when they got their dresses they had to have them taken in several sizes because they were too big. Everytime I called to address these issues, I was given the run-around. I was told someone would call me back and they never did, and I was even hung up on a few times after being put on hold for like 10 minutes. BRIDES...save yourselves the stress and DO NOT GO HERE. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
12/1/2011
0.0/5.0
Zero stars. When I read birds4alice's review, I had to also chime in. My wedding is in less than two months and I ordered a total of 9 bridesmaid and 3 flower girl dresses from this vendor back in May. We told HOB that my wedding was Oct. 6, 2012 (approximately 2 days from now) so that if we ran into any problems, we'd have time to come up with a solution. Boy am I glad I did that.

Half the dresses came in just three weeks ago and the others were expected to come in at the latest this past Tuesday (which is already really cutting it close for a wedding they think is Oct. 6).

I got a call yesterday from Debbie who explained to me that they are no longer working with the manufacturer "as of today" and and that they would not EVER be able to get them for me even though they were paid in full and supposedly shipped Sept. 21. This was among a series of lies the store had been telling me all along. I was crying on the phone because the worst had happened. I wasn't even sure the rest had even been ordered. All I got was a "sorry" and they were fine basically telling me I was on my own. Did not offer any alternative or compensation. Unbelievable.

Thankfully, my story has a happy ending, thanks to the representatives at the manufacturer. But had my wedding been on Oct. 6, I believe House of Brides would have kept playing games with me to avoid talking/dealing with me so they could sit on my money in time to leave me high and dry. It's clear they were cut off from the manufacturer (probably didn't pay their bills!) and were basically ok leaving me in a pickle. They are also lagging on refunding my girls as well! How mortifying!

I heard so many horror stories about this place, and all House of Brides stores, and I never thought it could happen to me. And it did. If you or anyone you know is considering bringing your business to this store, RUN FOR YOUR LIFE--RUN FOR YOUR WALLET!
Zero stars. When I read birds4alice's review, I had to also chime in. My wedding is in less than two months and I ordered Read more...
Zero stars. When I read birds4alice's review, I had to also chime in. My wedding is in less than two months and I ordered a total of 9 bridesmaid and 3 flower girl dresses from this vendor back in May. We told HOB that my wedding was Oct. 6, 2012 (approximately 2 days from now) so that if we ran into any problems, we'd have time to come up with a solution. Boy am I glad I did that.

Half the dresses came in just three weeks ago and the others were expected to come in at the latest this past Tuesday (which is already really cutting it close for a wedding they think is Oct. 6).

I got a call yesterday from Debbie who explained to me that they are no longer working with the manufacturer "as of today" and and that they would not EVER be able to get them for me even though they were paid in full and supposedly shipped Sept. 21. This was among a series of lies the store had been telling me all along. I was crying on the phone because the worst had happened. I wasn't even sure the rest had even been ordered. All I got was a "sorry" and they were fine basically telling me I was on my own. Did not offer any alternative or compensation. Unbelievable.

Thankfully, my story has a happy ending, thanks to the representatives at the manufacturer. But had my wedding been on Oct. 6, I believe House of Brides would have kept playing games with me to avoid talking/dealing with me so they could sit on my money in time to leave me high and dry. It's clear they were cut off from the manufacturer (probably didn't pay their bills!) and were basically ok leaving me in a pickle. They are also lagging on refunding my girls as well! How mortifying!

I heard so many horror stories about this place, and all House of Brides stores, and I never thought it could happen to me. And it did. If you or anyone you know is considering bringing your business to this store, RUN FOR YOUR LIFE--RUN FOR YOUR WALLET! Read less
Services Used: Dress & Attire
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cwulbecker
Wedding:
11/12/2011
2.8/5.0
I loved my dress, but felt it was overpriced and took a lot longer to receive than it should have. We called to see what was going on after about 6 months and were told it wasn't in yet. Then, the next week they called to say it was in. A little suspicious. Also, the staff at the front desk was less than eager to assist me. Once we were assigned to someone to help me try on dresses, things were ok ... but it really shouldn't be that unpleasant to shop for wedding dresses.
I loved my dress, but felt it was overpriced and took a lot longer to receive than it should have. We called to see what Read more...
I loved my dress, but felt it was overpriced and took a lot longer to receive than it should have. We called to see what was going on after about 6 months and were told it wasn't in yet. Then, the next week they called to say it was in. A little suspicious. Also, the staff at the front desk was less than eager to assist me. Once we were assigned to someone to help me try on dresses, things were ok ... but it really shouldn't be that unpleasant to shop for wedding dresses. Read less
Services Used: Dress & Attire
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ltuntkee
Wedding:
11/11/2011
2.8/5.0
House of brides has wonderful assistants but terrible management. I had several problems with dresses fitting properly and management took no action until I threatened legal action. Myself and my entire bridal party were fitted accordingly and we all expected to have to get our dresses taken in because the bridal party did some dieting together. Instead, several girls, including myself, had the dresses be a little tight. One of the girls dresses fit so horribly her original dress did not fit and I had to fight with the manager to rush order a new dress. However, the dresses ended up amazing and our sales associate had great personality.
House of brides has wonderful assistants but terrible management. I had several problems with dresses fitting properly and Read more...
House of brides has wonderful assistants but terrible management. I had several problems with dresses fitting properly and management took no action until I threatened legal action. Myself and my entire bridal party were fitted accordingly and we all expected to have to get our dresses taken in because the bridal party did some dieting together. Instead, several girls, including myself, had the dresses be a little tight. One of the girls dresses fit so horribly her original dress did not fit and I had to fight with the manager to rush order a new dress. However, the dresses ended up amazing and our sales associate had great personality. Read less
Services Used: Dress & Attire
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Madeline
Wedding:
10/8/2011
0.4/5.0
Working with House of Brides was a horrible experience. The dress was beautiful, but everything was a disaster!

The first time I went in to shop for my dress they were very helpful and I thought that we had lucked out with HOB. But after I bought my dress everything went downhill.

When I went shopping with my bridesmaids, our consultant had made another appointment. She was not there to help pin any of the dresses, and we had to wait 45 minutes for her after we had decided on dresses to order because she was no where to be found.

A few months before the wedding, I went in to check on the status of my dress because I had not yet heard from them. They said that they didn't have my correct phone number and hadn't been able to reach me (don't know why they didn't email, send a postcard, or call a bridesmaid-but whatever). When we went to pick up my dress it was in white when we had specificallly ordered ivory. The consultant had guarenteed it would come in ivory and had even showed me a sample of the material. When they checked on this they said that the dress doesn't come in ivory so they just ordered it in white. But of course the veil still came in ivory. When we talked to the salon manager, she said that the records show that they had called to ok this change. Interesting since they didn't even have my phone number. The staff became rude and defensive. They did nothing to right their mistake. The dress was paid for in full and there was nothing we could do.

We've done a little more research on this company and have now found that they have an F from the BBB and that the owner has some less then reputable experiences with their accounting.
Working with House of Brides was a horrible experience. The dress was beautiful, but everything was a disaster!

Read more...
Working with House of Brides was a horrible experience. The dress was beautiful, but everything was a disaster!

The first time I went in to shop for my dress they were very helpful and I thought that we had lucked out with HOB. But after I bought my dress everything went downhill.

When I went shopping with my bridesmaids, our consultant had made another appointment. She was not there to help pin any of the dresses, and we had to wait 45 minutes for her after we had decided on dresses to order because she was no where to be found.

A few months before the wedding, I went in to check on the status of my dress because I had not yet heard from them. They said that they didn't have my correct phone number and hadn't been able to reach me (don't know why they didn't email, send a postcard, or call a bridesmaid-but whatever). When we went to pick up my dress it was in white when we had specificallly ordered ivory. The consultant had guarenteed it would come in ivory and had even showed me a sample of the material. When they checked on this they said that the dress doesn't come in ivory so they just ordered it in white. But of course the veil still came in ivory. When we talked to the salon manager, she said that the records show that they had called to ok this change. Interesting since they didn't even have my phone number. The staff became rude and defensive. They did nothing to right their mistake. The dress was paid for in full and there was nothing we could do.

We've done a little more research on this company and have now found that they have an F from the BBB and that the owner has some less then reputable experiences with their accounting. Read less
Services Used: Dress & Attire
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Vanessa
Wedding:
10/1/2011
5.0/5.0
I loved how they let you shop around a little bit at the beginning of your appointment. A lot of places only allow the associate to bring dresses to you. They have a large selection of dresses to choose from, at a price range for everyone. All of the girls were very attentive and no one was pushy.

The alterations department was also great. I was in and out in no time at both of my appointments. The ladies are very friendly and patient.
I loved how they let you shop around a little bit at the beginning of your appointment. A lot of places only allow the Read more...
I loved how they let you shop around a little bit at the beginning of your appointment. A lot of places only allow the associate to bring dresses to you. They have a large selection of dresses to choose from, at a price range for everyone. All of the girls were very attentive and no one was pushy.

The alterations department was also great. I was in and out in no time at both of my appointments. The ladies are very friendly and patient. Read less
Services Used: Dress & Attire
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Mary
Wedding:
9/10/2011
4.2/5.0
I bought my dress here but didn't get the alterations done here because I was getting married out of state. I loved my dress and it came in on time. My only complaint was that in order to just pick up my dress, I had to make an appointment with the alterations department. Whenever I called to make an appointment, no one would answer, I would leave messages and no one would call back. All I wanted to do was pick up my wedding dress which I had already paid for and wanted no alterations done. Seems like they could adopt a better system. But all in all, a good dress shop with a very wide selection and pretty good prices.
I bought my dress here but didn't get the alterations done here because I was getting married out of state. I loved my Read more...
I bought my dress here but didn't get the alterations done here because I was getting married out of state. I loved my dress and it came in on time. My only complaint was that in order to just pick up my dress, I had to make an appointment with the alterations department. Whenever I called to make an appointment, no one would answer, I would leave messages and no one would call back. All I wanted to do was pick up my wedding dress which I had already paid for and wanted no alterations done. Seems like they could adopt a better system. But all in all, a good dress shop with a very wide selection and pretty good prices. Read less
Services Used: Dress & Attire
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Nina
Wedding:
7/23/2011
1.0/5.0
My dress and the bridesmaids' dresses that we picked out were beautiful, but the service was extremely HORRIBLE. The lady that waited on us was so rude and did not want to help at all. My matron of honor was going to be 7 months pregnant at the time of the wedding and they were sooo incredibly rude to her because of course she wasn't going to know exactly what size she would be at that time. I definitely would not recommend them to anyone in the future.
My dress and the bridesmaids' dresses that we picked out were beautiful, but the service was extremely HORRIBLE. The lady Read more...
My dress and the bridesmaids' dresses that we picked out were beautiful, but the service was extremely HORRIBLE. The lady that waited on us was so rude and did not want to help at all. My matron of honor was going to be 7 months pregnant at the time of the wedding and they were sooo incredibly rude to her because of course she wasn't going to know exactly what size she would be at that time. I definitely would not recommend them to anyone in the future. Read less
Services Used: Dress & Attire
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Alyson
Wedding:
7/3/2011
0.0/5.0
Overall, I would not recommend utilizing House of Brides for anything, especially your wedding dress. I had one opportunity to find a dress when my mom and (future) mother-in-law were in town so I didn't have much flexibility in looking at many places. Our salesperson was mediocre but ended up picking out the dress I eventually chose as *the* dress. The worst part about House of Brides came after I purchased the dress. I called to schedule my first fitting after I got the call that my dress was in. I was then ridiculed for scheduling the fitting "too early" even though that was AFTER the time that I was originally told to do it BY House of Brides. The older lady receptionist in Alterations is just plain miserable. She's mean, easily irritable and assumes you know everything that has to do with the whole, wedding dress process. I literally had to remind her a couple of times that this was the first time ever doing this, asking her to please cut me some slack. I had to ship my dress to MD, where I got married and House of Brides provided ZERO help. I understand they don't ship dresses, but it was like pulling teeth to gain even just a bit of advice on how to pack the dress and ship it properly and was even given a hard time about it multiple times by different staff. I was told on the phone that they would give me one of their dress boxes that I could ship it in. But again, it was so difficult getting the box once I got to the store. Also, they did a crappy job altering the dress! I didn't realize it (its hard to see when you're wearing the dress) but when I got to MD and tried it on again one last time for my mom, she noticed the bottom was uneven! I had to pay a lot of money to get it fixed just days before the wedding, causing me even more stress that I didn't need that close to the wedding. Finally, EVERY time I called, I was put on hold for at least 30min, often longer-no joke! Overall, House of Brides has a large selection of dresses but I would suggest staying as far away from this place as possible.
Overall, I would not recommend utilizing House of Brides for anything, especially your wedding dress. I had one Read more...
Overall, I would not recommend utilizing House of Brides for anything, especially your wedding dress. I had one opportunity to find a dress when my mom and (future) mother-in-law were in town so I didn't have much flexibility in looking at many places. Our salesperson was mediocre but ended up picking out the dress I eventually chose as *the* dress. The worst part about House of Brides came after I purchased the dress. I called to schedule my first fitting after I got the call that my dress was in. I was then ridiculed for scheduling the fitting "too early" even though that was AFTER the time that I was originally told to do it BY House of Brides. The older lady receptionist in Alterations is just plain miserable. She's mean, easily irritable and assumes you know everything that has to do with the whole, wedding dress process. I literally had to remind her a couple of times that this was the first time ever doing this, asking her to please cut me some slack. I had to ship my dress to MD, where I got married and House of Brides provided ZERO help. I understand they don't ship dresses, but it was like pulling teeth to gain even just a bit of advice on how to pack the dress and ship it properly and was even given a hard time about it multiple times by different staff. I was told on the phone that they would give me one of their dress boxes that I could ship it in. But again, it was so difficult getting the box once I got to the store. Also, they did a crappy job altering the dress! I didn't realize it (its hard to see when you're wearing the dress) but when I got to MD and tried it on again one last time for my mom, she noticed the bottom was uneven! I had to pay a lot of money to get it fixed just days before the wedding, causing me even more stress that I didn't need that close to the wedding. Finally, EVERY time I called, I was put on hold for at least 30min, often longer-no joke! Overall, House of Brides has a large selection of dresses but I would suggest staying as far away from this place as possible. Read less
Services Used: Dress & Attire
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Marissa
Wedding:
6/24/2011
4.2/5.0
I have heard horror stories about House of Brides and how terrible their service is and everything. However, I visited the Schaumburg location and had nothing but great service and had everything arrive on time.

When I went for my bridal gown the woman helping me was very friendly and based on my comments as I tried on gowns, was able to pick out my final wedding dress. Without her help I would never have thought to try on the gown I bought. We also decided to meet with her for my 2 bridesmaids dresses and she was just as patient and helpful as before.

I ordered my dress in April 2010, my wedding was June 24, 2011. My bridesmaids and wedding gowns all came in in February--just like they promised. I had paid $150 at the time of my bridal gown purchase for alterations and I'm glad I did. When I went in for my fittings, the prices were much higher and I only needed a few changes and my bustle done. The woman who did the alterations was so kind and funny.

Overall I thought House of Brides offered a lot of selection and was able to get an extremely affordable dress that was beautiful.
I have heard horror stories about House of Brides and how terrible their service is and everything. However, I visited the Read more...
I have heard horror stories about House of Brides and how terrible their service is and everything. However, I visited the Schaumburg location and had nothing but great service and had everything arrive on time.

When I went for my bridal gown the woman helping me was very friendly and based on my comments as I tried on gowns, was able to pick out my final wedding dress. Without her help I would never have thought to try on the gown I bought. We also decided to meet with her for my 2 bridesmaids dresses and she was just as patient and helpful as before.

I ordered my dress in April 2010, my wedding was June 24, 2011. My bridesmaids and wedding gowns all came in in February--just like they promised. I had paid $150 at the time of my bridal gown purchase for alterations and I'm glad I did. When I went in for my fittings, the prices were much higher and I only needed a few changes and my bustle done. The woman who did the alterations was so kind and funny.

Overall I thought House of Brides offered a lot of selection and was able to get an extremely affordable dress that was beautiful. Read less
Services Used: Dress & Attire
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turtlegrl86
Wedding:
6/24/2011
4.4/5.0
I bought my wedding dress there, as well as my bridesmaid dresses. The receptionists were not friendly at all, but my bridal consultant was great. I think it depends on who you have as a consultant. Also, i was slightly disappointed that they never offered a cleaning option for brides when the wedding is over. Other places had. Their price for alterations was very pricey I thought. I LOVED my dress though and the lady in alterations is great!
I bought my wedding dress there, as well as my bridesmaid dresses. The receptionists were not friendly at all, but my Read more...
I bought my wedding dress there, as well as my bridesmaid dresses. The receptionists were not friendly at all, but my bridal consultant was great. I think it depends on who you have as a consultant. Also, i was slightly disappointed that they never offered a cleaning option for brides when the wedding is over. Other places had. Their price for alterations was very pricey I thought. I LOVED my dress though and the lady in alterations is great! Read less
Services Used: Dress & Attire
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KittenPurrFace
Wedding:
6/16/2011
3.8/5.0
I am so glad I went here because I found my dream dress! Lucy does a wonderful job and let me come back to try on my dress a million times. However, staff in general is cold. Seamstresses were also kind, but in general the attitude was not friendly. I wish I could have given my business to a warmer place, but I found my dress at HOB.
I am so glad I went here because I found my dream dress! Lucy does a wonderful job and let me come back to try on my dress Read more...
I am so glad I went here because I found my dream dress! Lucy does a wonderful job and let me come back to try on my dress a million times. However, staff in general is cold. Seamstresses were also kind, but in general the attitude was not friendly. I wish I could have given my business to a warmer place, but I found my dress at HOB. Read less
Services Used: Dress & Attire
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Nance
Wedding:
6/3/2011
3.0/5.0
When I went for my wedding dress found many dresses of all types and prices. Bought my gown there and everyone was very nice. Decided to have my bridesmaids purchase their dresses there, the staff the second time around was very unfriendly and we had to wait for long periods even with an appointment. A bit unsure if I would recommend them to anyone had a very good experience and a very unpleasant experience as well.
When I went for my wedding dress found many dresses of all types and prices. Bought my gown there and everyone was very Read more...
When I went for my wedding dress found many dresses of all types and prices. Bought my gown there and everyone was very nice. Decided to have my bridesmaids purchase their dresses there, the staff the second time around was very unfriendly and we had to wait for long periods even with an appointment. A bit unsure if I would recommend them to anyone had a very good experience and a very unpleasant experience as well. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
1/15/2011
4.1/5.0
A pretty good shopping experience. The girl that I was working with was nice. Not stand out service, but not bad. I did not have my dress altered here, though. I went with a recommendation from a family friend instead.
A pretty good shopping experience. The girl that I was working with was nice. Not stand out service, but not bad. I did Read more...
A pretty good shopping experience. The girl that I was working with was nice. Not stand out service, but not bad. I did not have my dress altered here, though. I went with a recommendation from a family friend instead. Read less
Services Used: Dress & Attire
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kjones
Wedding:
12/31/2010
2.4/5.0
We chose to get the bridesmaid dresses here because we have had problems with David's bridal in the past. House of brides was just as bad!!! We ordered our dresse 6 months in advance and they came in a week and a half before the wedding. We called several times and they kept giving us the runaround, and were very rude!!
We chose to get the bridesmaid dresses here because we have had problems with David's bridal in the past. House of brides Read more...
We chose to get the bridesmaid dresses here because we have had problems with David's bridal in the past. House of brides was just as bad!!! We ordered our dresse 6 months in advance and they came in a week and a half before the wedding. We called several times and they kept giving us the runaround, and were very rude!! Read less
Services Used: Dress & Attire
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athorn6
Wedding:
12/31/2010
2.1/5.0
Avoid this place! I ordered my dress, belt, and vail from them. The only thing that came in correct was the belt. My vail took a year to come in, and when it did, it was the wrong one and had a hole in it (and we had to argue with them to get a refund). They ordered my dress 2 sizes too small and then basically told me that I must have gained weight because they have never ordered the wrong size before (I had not gained a pound).

The only good thing I can say about this place is that the women in Alterations are very nice and helpful and went out of their way to do a great job on my dress.
Avoid this place! I ordered my dress, belt, and vail from them. The only thing that came in correct was the belt. My vail Read more...
Avoid this place! I ordered my dress, belt, and vail from them. The only thing that came in correct was the belt. My vail took a year to come in, and when it did, it was the wrong one and had a hole in it (and we had to argue with them to get a refund). They ordered my dress 2 sizes too small and then basically told me that I must have gained weight because they have never ordered the wrong size before (I had not gained a pound).

The only good thing I can say about this place is that the women in Alterations are very nice and helpful and went out of their way to do a great job on my dress. Read less
Services Used: Dress & Attire
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Randi2277
Wedding:
12/31/2010
0.0/5.0
My wedding dress fell apart at my wedding- literally. The dress came apart from the zipper- it doesn't even look like there was any stitching. I left my wedding holding up my dress. It was embarrassing to say the least. I am so sick to my stomach over this matter.
I have emailed HOB. They said to contact manager of store. I have left a message for Chris Richards last week and am STILL waiting for a call.
My wedding dress fell apart at my wedding- literally. The dress came apart from the zipper- it doesn't even look like Read more...
My wedding dress fell apart at my wedding- literally. The dress came apart from the zipper- it doesn't even look like there was any stitching. I left my wedding holding up my dress. It was embarrassing to say the least. I am so sick to my stomach over this matter.
I have emailed HOB. They said to contact manager of store. I have left a message for Chris Richards last week and am STILL waiting for a call. Read less
Services Used: Dress & Attire
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Katie
Wedding:
10/29/2010
4.4/5.0
It's nice to know that friends and family of the bride are taken care of as well. My mom got her dress here for my fall wedding and she looked absolutely stunning the day of the wedding. She couldn't afford to order a dress and almost walked out when she had found "the one" so the saleslady sold her one off the rack for a deep discount. The alterations were also good savings where it's "1 price fits all" to get train hemmed, dress taken in, and straps done instead of piecing it out would have been hundreds just to fix what she needed. Very good experience with them!
It's nice to know that friends and family of the bride are taken care of as well. My mom got her dress here for my fall Read more...
It's nice to know that friends and family of the bride are taken care of as well. My mom got her dress here for my fall wedding and she looked absolutely stunning the day of the wedding. She couldn't afford to order a dress and almost walked out when she had found "the one" so the saleslady sold her one off the rack for a deep discount. The alterations were also good savings where it's "1 price fits all" to get train hemmed, dress taken in, and straps done instead of piecing it out would have been hundreds just to fix what she needed. Very good experience with them! Read less
Services Used: Dress & Attire
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Gina-H
Wedding:
10/23/2010
4.0/5.0
The birdesmaid dresses I got from HOB were really pretty.

The main complaint I have is the measuring of my bridesmaids didn't match up well when we got the dresses. All of my bridesmaids had to have their dress altered because they were one size too big.
The birdesmaid dresses I got from HOB were really pretty.

The main complaint I have is the measuring of my Read more...
The birdesmaid dresses I got from HOB were really pretty.

The main complaint I have is the measuring of my bridesmaids didn't match up well when we got the dresses. All of my bridesmaids had to have their dress altered because they were one size too big. Read less
Services Used: Dress & Attire
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Julia
Wedding:
10/10/2010
3.2/5.0
This review is for two items: Bridesmaid dresses and Mother of the Bride dress.

I picked my bridesmaid dresses from House of Brides... loved the dress, color was not at all what they showed me when I ordered. Our color was a dark purple/plum and they where more bright purple than expected. Took forever for the dresses to come in after all 5 bridesmaids paid in full. Overall an ok experience... my consultant was not very good... at one point she called me and was down right rude and I almost hung up on her... but luckly it was easy to get her schedule and go to the store when she was off so we didnt have to deal with her.

The second review was for the other of the Bride dress... wonderful, beautiful dress in a larger size... staff was helpful...ordered the wrong size and we ended up using the floor model but wonderful about everything, helpful, very nice people.
This review is for two items: Bridesmaid dresses and Mother of the Bride dress.

I picked my bridesmaid dresses Read more...
This review is for two items: Bridesmaid dresses and Mother of the Bride dress.

I picked my bridesmaid dresses from House of Brides... loved the dress, color was not at all what they showed me when I ordered. Our color was a dark purple/plum and they where more bright purple than expected. Took forever for the dresses to come in after all 5 bridesmaids paid in full. Overall an ok experience... my consultant was not very good... at one point she called me and was down right rude and I almost hung up on her... but luckly it was easy to get her schedule and go to the store when she was off so we didnt have to deal with her.

The second review was for the other of the Bride dress... wonderful, beautiful dress in a larger size... staff was helpful...ordered the wrong size and we ended up using the floor model but wonderful about everything, helpful, very nice people. Read less
Services Used: Dress & Attire
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ambero17
Wedding:
10/10/2010
2.5/5.0
I did not want to buy my dress at HOB, because of all the horror stories I had heard of. I just intended to go there to try on a ton of dresses and then buy the one I liked from a different store with a better reputation. But in the end, I fell in love with a dress that was on sale. After calling around to other shops that could order the same dress, none of them could match the low price. So I crossed my fingers, gave them a "fake" wedding date, and hoped for the best. I was very pleased how quickly my special order dress came in, but was very disappointed to find out that the size they recommended was WAY too big. The dress was "inalterable", but a family friend chopped the dress up and sewed it back together just to ensure I could wear it on the wedding day. She took it in SIX INCHES!!!! So if you do find a dress for a good price, I would recommend: giving them an early wedding date, order the size YOU think and not what they tell you, and do not believe them when they say you need to order bigger. They are just trying to get your business for alterations. Good Luck!
I did not want to buy my dress at HOB, because of all the horror stories I had heard of. I just intended to go there to Read more...
I did not want to buy my dress at HOB, because of all the horror stories I had heard of. I just intended to go there to try on a ton of dresses and then buy the one I liked from a different store with a better reputation. But in the end, I fell in love with a dress that was on sale. After calling around to other shops that could order the same dress, none of them could match the low price. So I crossed my fingers, gave them a "fake" wedding date, and hoped for the best. I was very pleased how quickly my special order dress came in, but was very disappointed to find out that the size they recommended was WAY too big. The dress was "inalterable", but a family friend chopped the dress up and sewed it back together just to ensure I could wear it on the wedding day. She took it in SIX INCHES!!!! So if you do find a dress for a good price, I would recommend: giving them an early wedding date, order the size YOU think and not what they tell you, and do not believe them when they say you need to order bigger. They are just trying to get your business for alterations. Good Luck! Read less
Services Used: Dress & Attire
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Maria
Wedding:
8/14/2010
3.3/5.0
Love my dress. Was not a fan of the service. Our sales assistant was Linda, she was extremely nice and patient since I brought my family, his family and friends with me. She helped me get the dress of my dreams and rush order it. Calling in and getting a status and all of that was the horror part, I always got different dates and the lady is always out of the office. I have heard good and bad, but I fell in love with my dress.
Love my dress. Was not a fan of the service. Our sales assistant was Linda, she was extremely nice and patient since I Read more...
Love my dress. Was not a fan of the service. Our sales assistant was Linda, she was extremely nice and patient since I brought my family, his family and friends with me. She helped me get the dress of my dreams and rush order it. Calling in and getting a status and all of that was the horror part, I always got different dates and the lady is always out of the office. I have heard good and bad, but I fell in love with my dress. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
8/6/2010
1.8/5.0
The staff was awful! The dresses were beautiful and inexpensive- but I would not go there again! They didn't even verify my identity to pick up my wedding gown that was already paid in full. For all I know, anyone could have gone into their store and picked it up without my knowledge! I was very unhappy with the service, but LOVED my gown!!
The staff was awful! The dresses were beautiful and inexpensive- but I would not go there again! They didn't even verify Read more...
The staff was awful! The dresses were beautiful and inexpensive- but I would not go there again! They didn't even verify my identity to pick up my wedding gown that was already paid in full. For all I know, anyone could have gone into their store and picked it up without my knowledge! I was very unhappy with the service, but LOVED my gown!! Read less
Services Used: Dress & Attire
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brattybaby27
Wedding:
7/4/2010
1.0/5.0
My initial visit was great. When I was trying on dresses they seemed very eager. I came back for my second visit, this time it was to find my bridesmaid dresses. I decided to get the dress elsewhere since I had not found the style that i had wanted but decided to get the bridesmaids dresses here since my consultant had worked so hard and she seemed really nice. My consultant was good, slow in response but still got back to me in couple of days. But when my consultant was not there, the other ladies who could help, was not willing and very rude! Also I asked them not to provide my phone number to other vendors and I do not want to be getting useless automated calls but of course that was not the case. I got three calls from an automated message from House of brides. I have called three times asking them to remove me, and finally it took that third time and talking to the manager to remove me from their phone list. And also have been getting calls for all sorts of wedding vendors on a daily basis.. asked them where they got my information and they said through other vendors and would not tell me. WHATEVER YOU DO, DO NOT PROVIDE YOUR PHONE # or House of Brides will provide your contact information to other vendors. I unfortunately had to give them my # since I mistakenly ordered my bm dresses from here. Only if I had known. After the we ordered the dresses, I started having more issues. All four of my bridemaids paid for the dress and placed an order in November. End of December they call me and tell me they can't give me the color that I want, the sash color and it has to be one color. I tell them the only reason I went with the dress and House of Brides is because they had the sash color that I wanted. They tell me I can't get a refund since it is their manufacturers fault for not telling them. I talk to the manager and tell her this is unacceptable, their relationship with the manufacturer has nothing to do with me and I want a refund. She finally agrees to a discount price and tells me she will give the refund back to my bridemaids. It took 2 months for them to refund my bms their money. I had to call them on a weekly basis and everytime they said oh its not deposited yet, well call back at this time since the manager is not here. This went on for 2 months till they finally did it. This is the most unorganized ridiculous place. Also instead of calling me to tell me the dresses arrived, they left a message to my bridesmaid saying it was ready. So I called them to verify and they said they tried calling me several times but could not get through, which does not make sense to me since when they called for order clarifications, it went through. This placed is the most unorganized place ever. don't understand how they even get business. My advise to anybody looking for dresses, go somewhere else. This place is just not worth all the trouble.
My initial visit was great. When I was trying on dresses they seemed very eager. I came back for my second visit, this Read more...
My initial visit was great. When I was trying on dresses they seemed very eager. I came back for my second visit, this time it was to find my bridesmaid dresses. I decided to get the dress elsewhere since I had not found the style that i had wanted but decided to get the bridesmaids dresses here since my consultant had worked so hard and she seemed really nice. My consultant was good, slow in response but still got back to me in couple of days. But when my consultant was not there, the other ladies who could help, was not willing and very rude! Also I asked them not to provide my phone number to other vendors and I do not want to be getting useless automated calls but of course that was not the case. I got three calls from an automated message from House of brides. I have called three times asking them to remove me, and finally it took that third time and talking to the manager to remove me from their phone list. And also have been getting calls for all sorts of wedding vendors on a daily basis.. asked them where they got my information and they said through other vendors and would not tell me. WHATEVER YOU DO, DO NOT PROVIDE YOUR PHONE # or House of Brides will provide your contact information to other vendors. I unfortunately had to give them my # since I mistakenly ordered my bm dresses from here. Only if I had known. After the we ordered the dresses, I started having more issues. All four of my bridemaids paid for the dress and placed an order in November. End of December they call me and tell me they can't give me the color that I want, the sash color and it has to be one color. I tell them the only reason I went with the dress and House of Brides is because they had the sash color that I wanted. They tell me I can't get a refund since it is their manufacturers fault for not telling them. I talk to the manager and tell her this is unacceptable, their relationship with the manufacturer has nothing to do with me and I want a refund. She finally agrees to a discount price and tells me she will give the refund back to my bridemaids. It took 2 months for them to refund my bms their money. I had to call them on a weekly basis and everytime they said oh its not deposited yet, well call back at this time since the manager is not here. This went on for 2 months till they finally did it. This is the most unorganized ridiculous place. Also instead of calling me to tell me the dresses arrived, they left a message to my bridesmaid saying it was ready. So I called them to verify and they said they tried calling me several times but could not get through, which does not make sense to me since when they called for order clarifications, it went through. This placed is the most unorganized place ever. don't understand how they even get business. My advise to anybody looking for dresses, go somewhere else. This place is just not worth all the trouble. Read less
Services Used: Dress & Attire
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kellyand adam
Wedding:
6/18/2010
2.4/5.0
I bought my bridesmaids dresses at house of brides in Schaumburg, Il.. Very happy with the help from Christina. She was professional, friendly and helpful. As for everyone else.... the service was terrible. I feel most of the staff there have a huge chip on their shoulders. They refused to send the dresses to the wedding my bridesmaids in NY even though we paid for shipping and handleing. I had to pick them up and ship them myself. Inconvient. The dresses were almost 3 sizes to big for all the girls, after I gave the proper measurements. Do yourself a favor... just do not shop here.
I bought my bridesmaids dresses at house of brides in Schaumburg, Il.. Very happy with the help from Christina. She was Read more...
I bought my bridesmaids dresses at house of brides in Schaumburg, Il.. Very happy with the help from Christina. She was professional, friendly and helpful. As for everyone else.... the service was terrible. I feel most of the staff there have a huge chip on their shoulders. They refused to send the dresses to the wedding my bridesmaids in NY even though we paid for shipping and handleing. I had to pick them up and ship them myself. Inconvient. The dresses were almost 3 sizes to big for all the girls, after I gave the proper measurements. Do yourself a favor... just do not shop here. Read less
Services Used: Dress & Attire
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misshammy
Wedding:
6/12/2010
3.0/5.0
My first visit here for my bridesmaid dresses was great!! They had a sample of my bridesmaid gown I chose (Alfred Angelo, Style 7017), and the dress is perfect!! My bridal consultant was very nice, but also pushy.. Hoping to get a sale that day... But without all my bridesmaids, and still a ways off till my wedding, she said that we should have all bridesmaids together when placing the order so that the same dye is used... My matron of honor came back a second time with me to get measured because she was trying for another child and wanted to make sure she had the option of sizes to choose from. When getting measured (took an amount of five minutes!! :) Which was awesome), our bridal consultant was trying to make my sister order the gown!! She said that it was MY fault for not understanding her, but once you get measured, you have to order the gown... We stormed out and spoke to a manager. The manager was very pleasant and told us that they can save the measurements under my file name.. And with that, assigned us a new bridal consultant. I have not met her yet, but my fiancee says she's very nice.
My first visit here for my bridesmaid dresses was great!! They had a sample of my bridesmaid gown I chose (Alfred Angelo, Read more...
My first visit here for my bridesmaid dresses was great!! They had a sample of my bridesmaid gown I chose (Alfred Angelo, Style 7017), and the dress is perfect!! My bridal consultant was very nice, but also pushy.. Hoping to get a sale that day... But without all my bridesmaids, and still a ways off till my wedding, she said that we should have all bridesmaids together when placing the order so that the same dye is used... My matron of honor came back a second time with me to get measured because she was trying for another child and wanted to make sure she had the option of sizes to choose from. When getting measured (took an amount of five minutes!! :) Which was awesome), our bridal consultant was trying to make my sister order the gown!! She said that it was MY fault for not understanding her, but once you get measured, you have to order the gown... We stormed out and spoke to a manager. The manager was very pleasant and told us that they can save the measurements under my file name.. And with that, assigned us a new bridal consultant. I have not met her yet, but my fiancee says she's very nice. Read less
Services Used: Dress & Attire
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HalLoco
Wedding:
5/29/2010
0.5/5.0
Thieves and liars are the worst kind of people in the world, and this House of Brides proved to be both. My wife ordered her dress in August 2009, and our wedding was in May 2010. House of Brides finally had her dress ready at the end of March 2010, and even then it was dirty and had to be cleaned on pick up. They originally had stated that it would be ready by the end of April 2010, which is outrageous considering their website and sales people at the time of the purchase stated that it would be ready no later that 4 months.

What they also neglected to mention was that all sales are final, with no refunds, and once they have your money, good luck getting your dress on time without a fight.

The only reason why House of Brides finally produced a dress was because we sicked the Better Business Bureau on them in March, then magically the wedding dress which they said could not possibly get in before April, was there the following week.

Just do a Google search yourself for the nightmare stories about this crooked outfit. Their track record at the Better Business Bureau speaks for itself as well. Some brides never even got their dresses in time for their wedding day.

And don't even get me started on the Bridesmaids dresses... had to have the BBB set them straight again. Alterations were just barely able to be made in time for the wedding.

To summarize, the staff is compromised of unpleasant & unprofessional liars who are only out for your money, and could care less for your wedding day. Avoid House of Brides at all costs.
Thieves and liars are the worst kind of people in the world, and this House of Brides proved to be both. My wife ordered Read more...
Thieves and liars are the worst kind of people in the world, and this House of Brides proved to be both. My wife ordered her dress in August 2009, and our wedding was in May 2010. House of Brides finally had her dress ready at the end of March 2010, and even then it was dirty and had to be cleaned on pick up. They originally had stated that it would be ready by the end of April 2010, which is outrageous considering their website and sales people at the time of the purchase stated that it would be ready no later that 4 months.

What they also neglected to mention was that all sales are final, with no refunds, and once they have your money, good luck getting your dress on time without a fight.

The only reason why House of Brides finally produced a dress was because we sicked the Better Business Bureau on them in March, then magically the wedding dress which they said could not possibly get in before April, was there the following week.

Just do a Google search yourself for the nightmare stories about this crooked outfit. Their track record at the Better Business Bureau speaks for itself as well. Some brides never even got their dresses in time for their wedding day.

And don't even get me started on the Bridesmaids dresses... had to have the BBB set them straight again. Alterations were just barely able to be made in time for the wedding.

To summarize, the staff is compromised of unpleasant & unprofessional liars who are only out for your money, and could care less for your wedding day. Avoid House of Brides at all costs. Read less
Services Used: Dress & Attire
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hmjoseph
Wedding:
5/22/2010
3.9/5.0
I went with House of Brides for dresses for my bridesmaids, and it was a mixed experience. I went with my maid of honor to try on dresses and select one and it was pretty intense with sooo many dresses to choose from. It was great to have so many options, but many were hard to get a good fit for because they were far too big or small. Ordering the dresses was a bit of a challenge (if your wedding is within 5 months I think you have to pay a rush fee). However, the dresses we ended up with were gorgeous! My girls looked great and the dresses were of good quality. If you have the patience to sift through their selection and the time to order dresses early, they would be a good choice.
I went with House of Brides for dresses for my bridesmaids, and it was a mixed experience. I went with my maid of honor to Read more...
I went with House of Brides for dresses for my bridesmaids, and it was a mixed experience. I went with my maid of honor to try on dresses and select one and it was pretty intense with sooo many dresses to choose from. It was great to have so many options, but many were hard to get a good fit for because they were far too big or small. Ordering the dresses was a bit of a challenge (if your wedding is within 5 months I think you have to pay a rush fee). However, the dresses we ended up with were gorgeous! My girls looked great and the dresses were of good quality. If you have the patience to sift through their selection and the time to order dresses early, they would be a good choice. Read less
Services Used: Dress & Attire
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Kristie
Wedding:
5/1/2010
0.5/5.0
HORRIBLE SERVICE!! My bridesmaids all purchased their gowns at HOB, Schaumburg, IL. They were treated poorly from the start! When I was in town to simply try on wedding gowns I was not given good service either. I was rushed, and huffed at, as if I was wasting their time. Which was the reason I didn't purchase my wedding gown there! The employees are rude, careless and all huddle around the front desk and gossip. Paying little or no attention to any guests or clients.

I was never given a deadline date that my bridesmaids dresses had to all be ordered. I have obviously never been married before, and I look to the professionals to let me in on these details. However, I cannot say that one person at HOB is a professional.

My bridesmaids had to get measured and pay for their dresses up front. When the dresses arrived, the girls were not asked if they would like to even try on their dresses. They were simply asked to sign for picking up the dreses and the attendant would walk away! How can a store have a No Return policy when they cannot even let you see if their product fits you! I do not see how anyone can rely on the opinions of their staff on taking measurements and using the size charts to order from these various designers, and they don't offer you to try on the dress! However, they do expect you to sign for it! Stating that the gown is what you wanted!

One of my BM's was not measured correctly and her dress didn't fit her bust area. This was literally 3 weeks before my wedding. They said there was no time to rush order a dress and even thought it was their mistake in ordering the wrong size. They even offended my BM and told her she may have gained weight!

They tried to deny up and down that they didn't measure her incorrectly. So we demanded that she get remeasured. When they remeasured her they tried saying her bust got bigger and waist got smaller! I want to know what diet is she on because every girl wants to be on the diet that she is on!!

They ordered this bridesmaid a size 8, when even her very own wedding dress from 5 years ago was a size 10, and a bridesmaid dress from a recent wedding was a size 10. I have known this girl since high school and she has always been tall and thin. She literally hasn't changed in years.

HOB never offered their apologies, only snotty responses. I wish the would have recognized that something was wrong, and offer to fix it! My BM even witnessed the employees having an argument and bickering in front of her. What kind of professional establishment allows their employees treat their customers so badly!!! I thought that the least they could do was alter the dress for free, when clearly the bust was measured incorrectly. Instead they made her pay for the alterations and ruined the detail on the side of the dress. Needless to say we had no time to complain since this was days before the wedding. We were happy that she could finally get her boobs in the dress to be able to walk down the aisle! I was a pretty calm bride, even with this happening and they still didn't offer any help or ideas?

If I could give this place NEGATIVE stars I would! I have never been left to feel so helpless and treated so badly as I was days before my wedding.
HORRIBLE SERVICE!! My bridesmaids all purchased their gowns at HOB, Schaumburg, IL. They were treated poorly from the Read more...
HORRIBLE SERVICE!! My bridesmaids all purchased their gowns at HOB, Schaumburg, IL. They were treated poorly from the start! When I was in town to simply try on wedding gowns I was not given good service either. I was rushed, and huffed at, as if I was wasting their time. Which was the reason I didn't purchase my wedding gown there! The employees are rude, careless and all huddle around the front desk and gossip. Paying little or no attention to any guests or clients.

I was never given a deadline date that my bridesmaids dresses had to all be ordered. I have obviously never been married before, and I look to the professionals to let me in on these details. However, I cannot say that one person at HOB is a professional.

My bridesmaids had to get measured and pay for their dresses up front. When the dresses arrived, the girls were not asked if they would like to even try on their dresses. They were simply asked to sign for picking up the dreses and the attendant would walk away! How can a store have a No Return policy when they cannot even let you see if their product fits you! I do not see how anyone can rely on the opinions of their staff on taking measurements and using the size charts to order from these various designers, and they don't offer you to try on the dress! However, they do expect you to sign for it! Stating that the gown is what you wanted!

One of my BM's was not measured correctly and her dress didn't fit her bust area. This was literally 3 weeks before my wedding. They said there was no time to rush order a dress and even thought it was their mistake in ordering the wrong size. They even offended my BM and told her she may have gained weight!

They tried to deny up and down that they didn't measure her incorrectly. So we demanded that she get remeasured. When they remeasured her they tried saying her bust got bigger and waist got smaller! I want to know what diet is she on because every girl wants to be on the diet that she is on!!

They ordered this bridesmaid a size 8, when even her very own wedding dress from 5 years ago was a size 10, and a bridesmaid dress from a recent wedding was a size 10. I have known this girl since high school and she has always been tall and thin. She literally hasn't changed in years.

HOB never offered their apologies, only snotty responses. I wish the would have recognized that something was wrong, and offer to fix it! My BM even witnessed the employees having an argument and bickering in front of her. What kind of professional establishment allows their employees treat their customers so badly!!! I thought that the least they could do was alter the dress for free, when clearly the bust was measured incorrectly. Instead they made her pay for the alterations and ruined the detail on the side of the dress. Needless to say we had no time to complain since this was days before the wedding. We were happy that she could finally get her boobs in the dress to be able to walk down the aisle! I was a pretty calm bride, even with this happening and they still didn't offer any help or ideas?

If I could give this place NEGATIVE stars I would! I have never been left to feel so helpless and treated so badly as I was days before my wedding. Read less
Services Used: Dress & Attire
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amy
Wedding:
4/24/2010
5.0/5.0
Very accomidating and fast delivery. I always heard of horror stores about getting wrong sizes and so forth, but I am all the way oin clearwater, fl and everything turned out perfect. My dress was amazing and so were the bridesmaids.
Very accomidating and fast delivery. I always heard of horror stores about getting wrong sizes and so forth, but I am all Read more...
Very accomidating and fast delivery. I always heard of horror stores about getting wrong sizes and so forth, but I am all the way oin clearwater, fl and everything turned out perfect. My dress was amazing and so were the bridesmaids. Read less
Services Used: Dress & Attire
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Erin
Wedding:
1/23/2010
0.8/5.0
Horrific bridesmaid dress experience. The sales associate attempted to get my bridesmaids to order dresses that were far too large for them… A size 6 for a girl who barely weighs 100 lbs, seriously. One of my bridesmaids even took the sample a size 8 off the rack to show the associate that it was too large. All my bridesmaids insisted on getting the size they felt they needed and still had to have them taken in once they FINALLY arrived. HOB gave me excuse after excuse for why they were not in yet… Every time I spoke with them they said they would be in next week. I called every week from the beginning of December until the first week of January. Same story every time. Said they were being shipped via boat (according to a friend in the industry she claims this is a stalling tactic). Finally my mother took over calling them. They were rude to her on numerous occasions. We received the dresses 1 ½ weeks before the wedding. After looking over reviews many people recommended lying to HOB about their wedding date so that the dresses would be in on time. I wish I had known that beforehand. None of the girls had their alterations done there.

This was the only thing that went wrong during the wedding planning process. And, if you ask any of my other vendors I was an incredibly easy bride to deal with, so I don’t feel I was over reacting. I would avoid HOB like the plague.
Horrific bridesmaid dress experience. The sales associate attempted to get my bridesmaids to order dresses that were far Read more...
Horrific bridesmaid dress experience. The sales associate attempted to get my bridesmaids to order dresses that were far too large for them… A size 6 for a girl who barely weighs 100 lbs, seriously. One of my bridesmaids even took the sample a size 8 off the rack to show the associate that it was too large. All my bridesmaids insisted on getting the size they felt they needed and still had to have them taken in once they FINALLY arrived. HOB gave me excuse after excuse for why they were not in yet… Every time I spoke with them they said they would be in next week. I called every week from the beginning of December until the first week of January. Same story every time. Said they were being shipped via boat (according to a friend in the industry she claims this is a stalling tactic). Finally my mother took over calling them. They were rude to her on numerous occasions. We received the dresses 1 ½ weeks before the wedding. After looking over reviews many people recommended lying to HOB about their wedding date so that the dresses would be in on time. I wish I had known that beforehand. None of the girls had their alterations done there.

This was the only thing that went wrong during the wedding planning process. And, if you ask any of my other vendors I was an incredibly easy bride to deal with, so I don’t feel I was over reacting. I would avoid HOB like the plague. Read less
Services Used: Dress & Attire
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katie
Wedding:
11/7/2009
0.2/5.0
I was so utterly disappointed by the rude customer service I received at HOB today. I am standing up in a friend's wedding who was told by the bridal consultant when she picked up dresses for the out of down girls 2 days ago that I could come in "anytime" to pick up my bridesmaid dress. I decided that today would work best. I live about an hour away, so I decided to go when they first opened so I didn't spend my entire day sitting in traffic.

I went online to check their hours and called to confirm the hours. Both locations informed me that they would be open at 10:00 today, so I gathered up my very small child and headed out arriving around 10:15.

The sign on the door said they opened at 10 today, and no one was at the store but it was unlocked so I waited about 15 minutes before asking someone at the tuxedo rental place in the same building when they would be arriving. He informed me that the store had changed their hours today so they open at noon. I was annoyed, but had already driven a long way so I hung around the area until just before 12.
At 11:50 I walked in the front door and there was a lady sitting at the reception desk as I approached. Before I even opened my mouth she said, "I'm sorry, we don't open until 12." Up until then, I had planned on just taking my dress and leaving without a word, but without looking at me or greeting me she started our encounter by telling me that she would not help me for another 10 minutes?!?! So I replied, "Actually, yes, I know that and I am pretty frustrated by it. Your on-line sources as well as your voicemail say you open at 10 on Fridays so I got here just after 10 to find out that you have changed your hours today, so I've spent the last 2 hours filling time in an unfamiliar area with a two-year-old on a day that I have many other things to do. I just need to pick up a bridesmaid dress, so if you wouldn't mind helping me a few minutes early it would be appreciated." (Now-to be truthful-I WAS frustrated so there was a hint of sarcasm to my tone...about a 3 on a scale of 0-10). She...without a hint of acknowledgment of my frustration...told me to write down my name and the brides name and disappeared.

A few minutes later, another woman appeared. I assume that she is not a salesperson because of her casual attire (including a nearly see through white t-shirt top). Without a hello or anything else, she said "what's the brides name" and I gave it to her. She turned around and arrived with the dress soon after. She handed it to me...did NOTHING to confirm that it was the right color, dress, or size and began to walk away. Now I'm fuming because all I want is for one of these ladies to recognize that they dropped the ball by not at least updating their voicemail to let those of us who do not live near know that they will be opening 2 full hours late so I said (now at a 7/10), "thanks for your apology regarding me having to wait around here forever this morning." She rolled her eyes at me, turned on one heel and walked away. I said after her, "excuse me, can I get your name?" I am 100% positive she heard me but she kept walking and turned the corner. So I followed after her and asked again. Ignoring me for a second time she turned down the hall where employee offices are, so this time I called out after her, "Excuse me, I need your name please." At this point she turned her head to the side, barely looking over her shoulder and replied, "Dusty."

Now, all I wanted from HOB was a recognition of my frustrations. A, "hey, we're sorry that you had to hang around here all morning, let us go get your dress." Instead the only words I got resembled, "I won't help you for 10 more minutes", "Write down the brides name", and after significant coaxing "Dusty".

HOB, you should be ashamed that your employees treat your guests with such disregard for their time and for their opinions. Recognition of dissatisfaction goes A LONG WAY towards customer service, as any person with an infant's amount of knowledge regarding customer satisfaction, referrals, and possibility of return will tell you.

Please, save yourself the time, frustration and effort...do not go here.
I was so utterly disappointed by the rude customer service I received at HOB today. I am standing up in a friend's wedding Read more...
I was so utterly disappointed by the rude customer service I received at HOB today. I am standing up in a friend's wedding who was told by the bridal consultant when she picked up dresses for the out of down girls 2 days ago that I could come in "anytime" to pick up my bridesmaid dress. I decided that today would work best. I live about an hour away, so I decided to go when they first opened so I didn't spend my entire day sitting in traffic.

I went online to check their hours and called to confirm the hours. Both locations informed me that they would be open at 10:00 today, so I gathered up my very small child and headed out arriving around 10:15.

The sign on the door said they opened at 10 today, and no one was at the store but it was unlocked so I waited about 15 minutes before asking someone at the tuxedo rental place in the same building when they would be arriving. He informed me that the store had changed their hours today so they open at noon. I was annoyed, but had already driven a long way so I hung around the area until just before 12.
At 11:50 I walked in the front door and there was a lady sitting at the reception desk as I approached. Before I even opened my mouth she said, "I'm sorry, we don't open until 12." Up until then, I had planned on just taking my dress and leaving without a word, but without looking at me or greeting me she started our encounter by telling me that she would not help me for another 10 minutes?!?! So I replied, "Actually, yes, I know that and I am pretty frustrated by it. Your on-line sources as well as your voicemail say you open at 10 on Fridays so I got here just after 10 to find out that you have changed your hours today, so I've spent the last 2 hours filling time in an unfamiliar area with a two-year-old on a day that I have many other things to do. I just need to pick up a bridesmaid dress, so if you wouldn't mind helping me a few minutes early it would be appreciated." (Now-to be truthful-I WAS frustrated so there was a hint of sarcasm to my tone...about a 3 on a scale of 0-10). She...without a hint of acknowledgment of my frustration...told me to write down my name and the brides name and disappeared.

A few minutes later, another woman appeared. I assume that she is not a salesperson because of her casual attire (including a nearly see through white t-shirt top). Without a hello or anything else, she said "what's the brides name" and I gave it to her. She turned around and arrived with the dress soon after. She handed it to me...did NOTHING to confirm that it was the right color, dress, or size and began to walk away. Now I'm fuming because all I want is for one of these ladies to recognize that they dropped the ball by not at least updating their voicemail to let those of us who do not live near know that they will be opening 2 full hours late so I said (now at a 7/10), "thanks for your apology regarding me having to wait around here forever this morning." She rolled her eyes at me, turned on one heel and walked away. I said after her, "excuse me, can I get your name?" I am 100% positive she heard me but she kept walking and turned the corner. So I followed after her and asked again. Ignoring me for a second time she turned down the hall where employee offices are, so this time I called out after her, "Excuse me, I need your name please." At this point she turned her head to the side, barely looking over her shoulder and replied, "Dusty."

Now, all I wanted from HOB was a recognition of my frustrations. A, "hey, we're sorry that you had to hang around here all morning, let us go get your dress." Instead the only words I got resembled, "I won't help you for 10 more minutes", "Write down the brides name", and after significant coaxing "Dusty".

HOB, you should be ashamed that your employees treat your guests with such disregard for their time and for their opinions. Recognition of dissatisfaction goes A LONG WAY towards customer service, as any person with an infant's amount of knowledge regarding customer satisfaction, referrals, and possibility of return will tell you.

Please, save yourself the time, frustration and effort...do not go here. Read less
Services Used: Dress & Attire
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nernstzen
Wedding:
9/18/2009
1.0/5.0
None of the girls here were friendly. It took forever to get the dresses in and even longer for alterations.
None of the girls here were friendly. It took forever to get the dresses in and even longer for alterations.
None of the girls here were friendly. It took forever to get the dresses in and even longer for alterations. Read less
Services Used: Dress & Attire
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lauren
Wedding:
9/6/2009
1.4/5.0
I got the dress of my dreams but i would NEVER set foot in that place again. First they ordered the wrong dress then they tried to charge me to get the new one faster, they called 2 days later that they had my dress and worst of all it came 3 weeks before my wedding so i had to pay extra for express altering.
I got the dress of my dreams but i would NEVER set foot in that place again. First they ordered the wrong dress then they Read more...
I got the dress of my dreams but i would NEVER set foot in that place again. First they ordered the wrong dress then they tried to charge me to get the new one faster, they called 2 days later that they had my dress and worst of all it came 3 weeks before my wedding so i had to pay extra for express altering. Read less
Services Used: Dress & Attire
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sknoll
Wedding:
8/28/2009
1.5/5.0
I was very upset at all the "shananagans" that I had to deal with at HOB. I should have read the reviews first. Stay away from HOB and you will prevent a lot of stress.
I was very upset at all the "shananagans" that I had to deal with at HOB. I should have read the reviews first. Stay away Read more...
I was very upset at all the "shananagans" that I had to deal with at HOB. I should have read the reviews first. Stay away from HOB and you will prevent a lot of stress. Read less
Services Used: Dress & Attire
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markandnicole2009
Wedding:
8/1/2009
2.8/5.0
I found the perfect bridal gown and bridesmaid dresses at House of Brides. The only issues I had were with the staff. Most of them seemed to not speak English very well and didn't always know what they were doing and made us wait around for hours when we were even there at a non-peak time! The prices they charge for alterations and extra fabric are outrageous! I would definitely go elsewhere for the tailoring! I had a pregnant bridesmaid who had to order an extra yard of fabric for her dress and they charged her almost as much as she paid for the dress for that extra yard of fabric! Absolutely ridiculous if you ask me!
I found the perfect bridal gown and bridesmaid dresses at House of Brides. The only issues I had were with the staff. Most Read more...
I found the perfect bridal gown and bridesmaid dresses at House of Brides. The only issues I had were with the staff. Most of them seemed to not speak English very well and didn't always know what they were doing and made us wait around for hours when we were even there at a non-peak time! The prices they charge for alterations and extra fabric are outrageous! I would definitely go elsewhere for the tailoring! I had a pregnant bridesmaid who had to order an extra yard of fabric for her dress and they charged her almost as much as she paid for the dress for that extra yard of fabric! Absolutely ridiculous if you ask me! Read less
Services Used: Dress & Attire
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jcandy7
Wedding:
5/16/2009
4.0/5.0
I went to the Schaumburg location and worked with Mehti. I'm the type of bride that I don't like strangers helping or watching me dress / undress, or gush and try to sell me on something they think I like. So even though Mehti was helping several clients at the same time, I actually liked having the alone time to browse all the dresses myself and stare at the mirror to analyze the dress completely. Mehti was really nice and attentive with suggesting veil types to go with the dress or with keeping the dressing room neat and orderly. I was able to find my dress there and for a really great price. I found out after the fact that they have a website with cheaper prices, but their reason is that their website is a separate entity without personal service or store costs. So I was able to get a credit on my alterations instead to offset the costs somewhat. I think if I brought in the ad before I paid for the dress, I would have gotten the discount on the dress. When it was time for me to get a veil, this time, I brought in the ad and was able to bargain down the price. Overall, I still think I got a really great deal on my dress and veil. I ended up with alterations elsewhere to save money. My alterations were really minor so $300 for a bustle and sleeve adjustment just wasn't worth it for me.

Oh and we put my wedding date one month earlier in the system, but my dress came in the store after 3 months! So quick compared to the 6 - 9 months estimate.
I went to the Schaumburg location and worked with Mehti. I'm the type of bride that I don't like strangers helping or Read more...
I went to the Schaumburg location and worked with Mehti. I'm the type of bride that I don't like strangers helping or watching me dress / undress, or gush and try to sell me on something they think I like. So even though Mehti was helping several clients at the same time, I actually liked having the alone time to browse all the dresses myself and stare at the mirror to analyze the dress completely. Mehti was really nice and attentive with suggesting veil types to go with the dress or with keeping the dressing room neat and orderly. I was able to find my dress there and for a really great price. I found out after the fact that they have a website with cheaper prices, but their reason is that their website is a separate entity without personal service or store costs. So I was able to get a credit on my alterations instead to offset the costs somewhat. I think if I brought in the ad before I paid for the dress, I would have gotten the discount on the dress. When it was time for me to get a veil, this time, I brought in the ad and was able to bargain down the price. Overall, I still think I got a really great deal on my dress and veil. I ended up with alterations elsewhere to save money. My alterations were really minor so $300 for a bustle and sleeve adjustment just wasn't worth it for me.

Oh and we put my wedding date one month earlier in the system, but my dress came in the store after 3 months! So quick compared to the 6 - 9 months estimate. Read less
Services Used: Dress & Attire
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dorothy
Wedding:
4/19/2009
5.0/5.0
I got everything I needed here - my invitations, my dress, my bridesmaid dresses, and all the tuxes. They had the best and the widest selection of invitations and bridesmaid dresses. The wedding dresses were all very big sizes so it was hard for me to be drawn to them when they were on the hanger, but on my body was a different show. It was so much fun and so hassle free to work with all the vendors within House of Brides. The man working the tux shop made it easy for a not so picky bride to decide what 5 men were going to wear- I really needed his tasteful opinion. Go there if you don't feel like having your spotlight in 'Bridezillas'
I got everything I needed here - my invitations, my dress, my bridesmaid dresses, and all the tuxes. They had the best and Read more...
I got everything I needed here - my invitations, my dress, my bridesmaid dresses, and all the tuxes. They had the best and the widest selection of invitations and bridesmaid dresses. The wedding dresses were all very big sizes so it was hard for me to be drawn to them when they were on the hanger, but on my body was a different show. It was so much fun and so hassle free to work with all the vendors within House of Brides. The man working the tux shop made it easy for a not so picky bride to decide what 5 men were going to wear- I really needed his tasteful opinion. Go there if you don't feel like having your spotlight in 'Bridezillas' Read less
Services Used: Dress & Attire
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stefimar
Wedding:
3/28/2009
4.2/5.0
They helped me find the perfect dress in one trip. Went to one other shop after and there was no comparison. They helped continuously pull dresses for me until I found the perfect one. After the dress was ordered, it arrived about 10 weeks before promised!! The alterations department was also amazing. They helped alter my dress to a perfect, comfortable fit - and did it in no time. They even cleaned and steamed my dress for no additional charge before the wedding!
They helped me find the perfect dress in one trip. Went to one other shop after and there was no comparison. They helped Read more...
They helped me find the perfect dress in one trip. Went to one other shop after and there was no comparison. They helped continuously pull dresses for me until I found the perfect one. After the dress was ordered, it arrived about 10 weeks before promised!! The alterations department was also amazing. They helped alter my dress to a perfect, comfortable fit - and did it in no time. They even cleaned and steamed my dress for no additional charge before the wedding! Read less
Services Used: Dress & Attire
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lee421
Wedding:
10/25/2008
4.0/5.0
I had a pleasant experience at House of Brides. At times it was difficult to schedule an appointment with the alterations department (sometimes you have to leave a message, etc), but they were flexible to work with. On the whole, our experience with the alterations department was great and our dresses were beautiful!
I had a pleasant experience at House of Brides. At times it was difficult to schedule an appointment with the alterations Read more...
I had a pleasant experience at House of Brides. At times it was difficult to schedule an appointment with the alterations department (sometimes you have to leave a message, etc), but they were flexible to work with. On the whole, our experience with the alterations department was great and our dresses were beautiful! Read less
Services Used: Dress & Attire
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astanmar
Wedding:
9/13/2008
5.0/5.0
I spent an afternoon in Schaumburg picking out bridesmaid dresses. First of all, I stated my price upfront. The saleswoman respected my price and never tried to "upsell" me on something more expensive. Each bridesmaid was instructed to visit one of their many locations to get measured and place their order. One of my bridesmaids decided to lie to me and she said she was 3 sizes smaller than what she was measured for. I thought it was EXCELLENT customer service for that store to call me and inform me of this possible crisis. They said that ultimately, it is MY decision as the bride and I was able to order her the dress she was measured for. The dresses came in in less time than I was told and they are all very beautiful!
I spent an afternoon in Schaumburg picking out bridesmaid dresses. First of all, I stated my price upfront. The saleswoman Read more...
I spent an afternoon in Schaumburg picking out bridesmaid dresses. First of all, I stated my price upfront. The saleswoman respected my price and never tried to "upsell" me on something more expensive. Each bridesmaid was instructed to visit one of their many locations to get measured and place their order. One of my bridesmaids decided to lie to me and she said she was 3 sizes smaller than what she was measured for. I thought it was EXCELLENT customer service for that store to call me and inform me of this possible crisis. They said that ultimately, it is MY decision as the bride and I was able to order her the dress she was measured for. The dresses came in in less time than I was told and they are all very beautiful! Read less
Services Used: Dress & Attire
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cjg
Wedding:
8/30/2008
0.0/5.0
I ordered my 5 bridesmaid's dresses from HOB over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to Arizona for alterations, as bridesmaid was attending college in Phoenix. I told them wedding was two weeks before actual date, figuring this would give me plenty of time to ship the dress and arrange for local alterations. Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the ACTUAL wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week. Bridesmaid had to fly in early for alterations as there was no choice but to have HOB do the alterations due to the delay. She literally finished her final exams and boarded the plane for Chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!. Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are RUDE. Alterations staff are WORSE, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! HORRIBLE, HORRIBLE, HORRIBLE.
I ordered my 5 bridesmaid's dresses from HOB over nine months before my wedding and was told there was plenty of time, no Read more...
I ordered my 5 bridesmaid's dresses from HOB over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to Arizona for alterations, as bridesmaid was attending college in Phoenix. I told them wedding was two weeks before actual date, figuring this would give me plenty of time to ship the dress and arrange for local alterations. Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the ACTUAL wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week. Bridesmaid had to fly in early for alterations as there was no choice but to have HOB do the alterations due to the delay. She literally finished her final exams and boarded the plane for Chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!. Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are RUDE. Alterations staff are WORSE, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! HORRIBLE, HORRIBLE, HORRIBLE. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
8/10/2008
0.5/5.0
HORRIBLE experience. The sales associates are VERY rude. The salon is FILTHY with a very small selection of dresses. The dresses are also dirty and on average run about a size 12 - which makes it very difficult to try on if you are petite! The dresses are very disorganized and difficult to go through. I strongly DISCOURAGE anyone from going here.
HORRIBLE experience. The sales associates are VERY rude. The salon is FILTHY with a very small selection of dresses. The Read more...
HORRIBLE experience. The sales associates are VERY rude. The salon is FILTHY with a very small selection of dresses. The dresses are also dirty and on average run about a size 12 - which makes it very difficult to try on if you are petite! The dresses are very disorganized and difficult to go through. I strongly DISCOURAGE anyone from going here. Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
7/18/2008
1.8/5.0
Yes the dresses are beautiful and affordable, but the service and professionalism stinks here. My accessories took over 9 months to come in, no one speaks English in the alterations department and the store is very cluttered.
Yes the dresses are beautiful and affordable, but the service and professionalism stinks here. My accessories took over 9 Read more...
Yes the dresses are beautiful and affordable, but the service and professionalism stinks here. My accessories took over 9 months to come in, no one speaks English in the alterations department and the store is very cluttered. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
6/21/2008
4.2/5.0
I purchased my vail and dress at House of Brides. They were very helpful, and I loved the quality of my dress!
I purchased my vail and dress at House of Brides. They were very helpful, and I loved the quality of my dress!
I purchased my vail and dress at House of Brides. They were very helpful, and I loved the quality of my dress! Read less
Services Used: Dress & Attire
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Connie
Wedding:
6/14/2008
0.0/5.0
We used two different locations and discovered that this company as a whole is bad. They sold me discontinued dresses for my bridesmaids then called me 5 weeks later on valentines day to tell me they won't be getting those dresses and I had to choose new ones.

My mom also ordered her dress through a different store and her dress came in almost a month late (it arrived June 5 for my June 14 wedding) but was ordered in the wrong color.

In both cases, House of Brides did nothing to correct the problem other than offering my mother her money back a week before my wedding without a dress after telling her the almost black brown would be fine for a wedding that the lightest color was lilac and they offered me my money back for the bridesmaid dresses, but since we were so close to the wedding date, I would have to pay a rush fee by going to any other store. So I ended up with dresses I didn't really care for, just because they would make it in time.
We used two different locations and discovered that this company as a whole is bad. They sold me discontinued dresses for Read more...
We used two different locations and discovered that this company as a whole is bad. They sold me discontinued dresses for my bridesmaids then called me 5 weeks later on valentines day to tell me they won't be getting those dresses and I had to choose new ones.

My mom also ordered her dress through a different store and her dress came in almost a month late (it arrived June 5 for my June 14 wedding) but was ordered in the wrong color.

In both cases, House of Brides did nothing to correct the problem other than offering my mother her money back a week before my wedding without a dress after telling her the almost black brown would be fine for a wedding that the lightest color was lilac and they offered me my money back for the bridesmaid dresses, but since we were so close to the wedding date, I would have to pay a rush fee by going to any other store. So I ended up with dresses I didn't really care for, just because they would make it in time. Read less
Services Used: Dress & Attire
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Sharon
Wedding:
6/6/2008
0.0/5.0
If you can separate yourself from the beautiful dresses, leave and go to another bridal shop. The staff was rude, stuck-up, and not helpful. I tried on 14 wedding dresses before my consultant "checked back with me." They are over-priced, don't even provide you with a garment bag (which most bridal stores do) and their alterations are a minimum- 375.00
If you can separate yourself from the beautiful dresses, leave and go to another bridal shop. The staff was rude, Read more...
If you can separate yourself from the beautiful dresses, leave and go to another bridal shop. The staff was rude, stuck-up, and not helpful. I tried on 14 wedding dresses before my consultant "checked back with me." They are over-priced, don't even provide you with a garment bag (which most bridal stores do) and their alterations are a minimum- 375.00 Read less
Services Used: Dress & Attire
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Monika
Wedding:
4/26/2008
5.0/5.0
House of Brides had the dress/ veil/ shoes I had dreamed of! I was VERY HAPPY with all their help!
House of Brides had the dress/ veil/ shoes I had dreamed of! I was VERY HAPPY with all their help!
House of Brides had the dress/ veil/ shoes I had dreamed of! I was VERY HAPPY with all their help! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
4/12/2008
4.0/5.0
I would say House of Brides had the best selection in Schaumburg, but when they ordered my dress, they sent in measurements that were too short. When my dress arrived, it was about five inches from the ground. The attendants tried to convince me that a wedding dress is supposed to be that short, but it looked very awkward. We were able to send the dress back and have it altered, but it seemed to me that they were not really understanding of where a wedding dress is supposed to fall.
I would say House of Brides had the best selection in Schaumburg, but when they ordered my dress, they sent in Read more...
I would say House of Brides had the best selection in Schaumburg, but when they ordered my dress, they sent in measurements that were too short. When my dress arrived, it was about five inches from the ground. The attendants tried to convince me that a wedding dress is supposed to be that short, but it looked very awkward. We were able to send the dress back and have it altered, but it seemed to me that they were not really understanding of where a wedding dress is supposed to fall. Read less
Services Used: Dress & Attire
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dianatenuto
Wedding:
4/5/2008
2.6/5.0
Not happy with the staff at the House of Brides. Were rude and cold during wedding planning and bridesmaid dress selection. Could not tell me anything over the phone.
Not happy with the staff at the House of Brides. Were rude and cold during wedding planning and bridesmaid dress Read more...
Not happy with the staff at the House of Brides. Were rude and cold during wedding planning and bridesmaid dress selection. Could not tell me anything over the phone. Read less
Services Used: Dress & Attire
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ISmellCheezy2
Wedding:
4/5/2008
4.9/5.0
Fantastic! I must have gone in 30x to show off! they really understand that its your special day!
Fantastic! I must have gone in 30x to show off! they really understand that its your special day!
Fantastic! I must have gone in 30x to show off! they really understand that its your special day! Read less
Services Used: Dress & Attire
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SpringChiBride
Wedding:
3/1/2008
3.0/5.0
First off, my dress came in about October (for January date) and I never received notice-so in December I was rather mad that it hasnt come in yet so I called. They told me it was in since October and that I should have received a mailing which I never did. They thought they should not have called to let me know because they mailed something. After that fiasco, I only had 2 weeks for alterations which many were needed. When ordering the dress I was told that we needed the extra sizing (about $150) and when it came time for alterations my dress was at least 5 sizes too big (I even gained weight between the time it was ordered and the fitting)! It was about $375 for the extra alterations and the women doing the alterations were very uncooperative. They kept saying there was no time and we should just take it how it was. Needless to say, we had many arguments with them and my mom and I fought tooth and nail but got it the way we wanted.
First off, my dress came in about October (for January date) and I never received notice-so in December I was rather mad Read more...
First off, my dress came in about October (for January date) and I never received notice-so in December I was rather mad that it hasnt come in yet so I called. They told me it was in since October and that I should have received a mailing which I never did. They thought they should not have called to let me know because they mailed something. After that fiasco, I only had 2 weeks for alterations which many were needed. When ordering the dress I was told that we needed the extra sizing (about $150) and when it came time for alterations my dress was at least 5 sizes too big (I even gained weight between the time it was ordered and the fitting)! It was about $375 for the extra alterations and the women doing the alterations were very uncooperative. They kept saying there was no time and we should just take it how it was. Needless to say, we had many arguments with them and my mom and I fought tooth and nail but got it the way we wanted. Read less
Services Used: Dress & Attire
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Kate Murray
Wedding:
11/24/2007
3.3/5.0
Probably the most open to my questions and ideas. I tried on 30+ dresses in 40 minutes. The workers kept bringing more dresses to show me. It was a dream.
Probably the most open to my questions and ideas. I tried on 30+ dresses in 40 minutes. The workers kept bringing more Read more...
Probably the most open to my questions and ideas. I tried on 30+ dresses in 40 minutes. The workers kept bringing more dresses to show me. It was a dream. Read less
Services Used: Dress & Attire
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setter41
Wedding:
11/3/2007
2.2/5.0
I, somehow, found a beautiful, perfect dress at House of Bride's, but the rest of my experience there was lacking. The store was kind of gross and all the dresses looked dingy and old. The woman assisting me was pushy and not helpful. They didn't call me when my dress was in, even when they had accidentally written down the wrong date and thought that my wedding was A MONTH earlier than it actually was. If you are looking for an inexpensive dress and are willing to put up with all the other junk, it was worth it.
I, somehow, found a beautiful, perfect dress at House of Bride's, but the rest of my experience there was lacking. The Read more...
I, somehow, found a beautiful, perfect dress at House of Bride's, but the rest of my experience there was lacking. The store was kind of gross and all the dresses looked dingy and old. The woman assisting me was pushy and not helpful. They didn't call me when my dress was in, even when they had accidentally written down the wrong date and thought that my wedding was A MONTH earlier than it actually was. If you are looking for an inexpensive dress and are willing to put up with all the other junk, it was worth it. Read less
Services Used: Dress & Attire
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Dgirl25
Wedding:
10/13/2007
3.0/5.0
I purchased my bridesmaids gowns from House of Brides. I purchased from them only because they carried the color of gown that I had my heart set on. My experience with the salon, however, was very impersonal. The Bill Levkoff gown that I selected came in my color and flattered the various body types of my bridesmaids- so that part was wonderful. At the store, however, I received minimal assistance, and had to flag down a consultant when I had questions. I had to do all of the work myself, as the sales staff was too busy to assist me in narrowing down my selection and figure out the color swatches for each dress. It wasnt the staffs fault, however, as there were 12 groups of women there, and only 2 sales people. Had I gone in there to buy my gown, I wouldve walked right out. Overall, my gowns came in on time. They did, however, recommend sizes for my bridesmaids that were too large, then pushed us to have alteration done on-site. Luckily my grandmother is an expert seamstress and was able to do them, so my bridesmaids didn't incur the extra costs of alterations.
I purchased my bridesmaids gowns from House of Brides. I purchased from them only because they carried the color of gown Read more...
I purchased my bridesmaids gowns from House of Brides. I purchased from them only because they carried the color of gown that I had my heart set on. My experience with the salon, however, was very impersonal. The Bill Levkoff gown that I selected came in my color and flattered the various body types of my bridesmaids- so that part was wonderful. At the store, however, I received minimal assistance, and had to flag down a consultant when I had questions. I had to do all of the work myself, as the sales staff was too busy to assist me in narrowing down my selection and figure out the color swatches for each dress. It wasnt the staffs fault, however, as there were 12 groups of women there, and only 2 sales people. Had I gone in there to buy my gown, I wouldve walked right out. Overall, my gowns came in on time. They did, however, recommend sizes for my bridesmaids that were too large, then pushed us to have alteration done on-site. Luckily my grandmother is an expert seamstress and was able to do them, so my bridesmaids didn't incur the extra costs of alterations. Read less
Services Used: Dress & Attire
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tenohseven
Wedding:
10/13/2007
5.0/5.0
My bridesmaids gowns were purchased from the House of Brides in Schaumburg. I chose this bridal salon, because we found the gown we wanted there, at the most inexpensive price. I have been a bridesmaid, and ordered gowns there a few times. Based on my experience with them in the past, I would have given this vendor 2-3 stars. But for my occasion, everything went smoothly. Two of my bridesmaids were pregnant at the time of my wedding and one had just had a baby. Although sizing was anticipated to be an issue, as would have been anywhere, the gowns looked great after alterations. The alterations department was efficient- my bridesmaids only had to go in for one fitting. Everything turned out beautifully.
My bridesmaids gowns were purchased from the House of Brides in Schaumburg. I chose this bridal salon, because we found Read more...
My bridesmaids gowns were purchased from the House of Brides in Schaumburg. I chose this bridal salon, because we found the gown we wanted there, at the most inexpensive price. I have been a bridesmaid, and ordered gowns there a few times. Based on my experience with them in the past, I would have given this vendor 2-3 stars. But for my occasion, everything went smoothly. Two of my bridesmaids were pregnant at the time of my wedding and one had just had a baby. Although sizing was anticipated to be an issue, as would have been anywhere, the gowns looked great after alterations. The alterations department was efficient- my bridesmaids only had to go in for one fitting. Everything turned out beautifully. Read less
Services Used: Dress & Attire
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uofigal
Wedding:
10/6/2007
4.0/5.0
The House of Brides in Schaumburg was one of only three or four places that I shopped for my wedding and bridesmaid's gowns. Charlotte, my consultant, was fabulous to work with. We were able to schedule appointments easily, and the process was simple. As a bonus, because we used other vendors in the House of Brides wedding mall, we received discounts. All of our gowns arrived on time and as ordered. I was very satisfied with my experience with this company.
The House of Brides in Schaumburg was one of only three or four places that I shopped for my wedding and bridesmaid's Read more...
The House of Brides in Schaumburg was one of only three or four places that I shopped for my wedding and bridesmaid's gowns. Charlotte, my consultant, was fabulous to work with. We were able to schedule appointments easily, and the process was simple. As a bonus, because we used other vendors in the House of Brides wedding mall, we received discounts. All of our gowns arrived on time and as ordered. I was very satisfied with my experience with this company. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
9/29/2007
2.6/5.0
I ordered my dress from House of Brides online because the same dress in the store was almost twice the price. When it was delivered, it was below the quality I expected and when I called to ask about a replacement, they told me my 5 day window was up and I couldn't take any action with them. It all turned out fine in the end and the dress was beautiful, but they were very rude on the phone and the whole business about selling the dresses for 1/2 the price online is just ridiculous. Just be upfront and quit stealing money from uninformed brides.
I ordered my dress from House of Brides online because the same dress in the store was almost twice the price. When it was Read more...
I ordered my dress from House of Brides online because the same dress in the store was almost twice the price. When it was delivered, it was below the quality I expected and when I called to ask about a replacement, they told me my 5 day window was up and I couldn't take any action with them. It all turned out fine in the end and the dress was beautiful, but they were very rude on the phone and the whole business about selling the dresses for 1/2 the price online is just ridiculous. Just be upfront and quit stealing money from uninformed brides. Read less
Services Used: Dress & Attire
Gg12
mwusa
Wedding:
9/28/2007
0.4/5.0
The dress was not even close to my measurements, tierra was falling apart, and absolutely rude and poor service. Beware!
The dress was not even close to my measurements, tierra was falling apart, and absolutely rude and poor service. Beware!
The dress was not even close to my measurements, tierra was falling apart, and absolutely rude and poor service. Beware! Read less
Services Used: Dress & Attire
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Katherine
Wedding:
9/1/2007
2.9/5.0
Went there just to look and they did a decent job...towards the end the sales person kind of "gave up" and was just showing me dresses that she liked. Good place if you want to try on a bunch of dresses and get an idea of what you like.
Went there just to look and they did a decent job...towards the end the sales person kind of "gave up" and was just Read more...
Went there just to look and they did a decent job...towards the end the sales person kind of "gave up" and was just showing me dresses that she liked. Good place if you want to try on a bunch of dresses and get an idea of what you like. Read less
Services Used: Dress & Attire
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Polyshgrl
Wedding:
8/11/2007
4.2/5.0
My consultant was awesome. Keen into the detail we had. All the dresses came in early. Love it, though the alternations were a little much and not correctly done as suppose.
My consultant was awesome. Keen into the detail we had. All the dresses came in early. Love it, though the alternations Read more...
My consultant was awesome. Keen into the detail we had. All the dresses came in early. Love it, though the alternations were a little much and not correctly done as suppose. Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
8/5/2007
1.2/5.0
The people at the front desk are always very nice, and the alterations woman knew what she was doing. Beyond that, this place is a wreck. They do have a large selection but the people who work there are wretched, horrible at getting back to you, and mean to your face. Our servicelady was very nice, but horrible unorganized. She was fired halfway through the process and all of our paperwork got confused. Thankfully our dresses turned out okay but I heard many arguments while I was there about other dresses NOT getting there in the right condition, on time, etc.
The people at the front desk are always very nice, and the alterations woman knew what she was doing. Beyond that, this Read more...
The people at the front desk are always very nice, and the alterations woman knew what she was doing. Beyond that, this place is a wreck. They do have a large selection but the people who work there are wretched, horrible at getting back to you, and mean to your face. Our servicelady was very nice, but horrible unorganized. She was fired halfway through the process and all of our paperwork got confused. Thankfully our dresses turned out okay but I heard many arguments while I was there about other dresses NOT getting there in the right condition, on time, etc. Read less
Services Used: Dress & Attire
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Anna
Wedding:
8/3/2007
0.0/5.0
Four words about this vendor: bad, bad, bad service. Starting from the person who answers the phone ending with the woman who makes appointments for alterations. We bought seven dresses from that place - one wedding and six bridesmaids gowns. Seven disappointed people. Not one person from my bridal party said a good thing about this place. Dresses were late coming in, and then most of them were too big, way too big. We strongly suspected that this was done on purpose to ensure that everyone had to pay extra for alterations. Some of the girls took their dresses elsewhere to be altered because they were very upset.
Purchase of a wedding dress is a special time, and (hopefully) a once in a lifetime experience, so I would definitely not recommend this place.
Four words about this vendor: bad, bad, bad service. Starting from the person who answers the phone ending with the woman Read more...
Four words about this vendor: bad, bad, bad service. Starting from the person who answers the phone ending with the woman who makes appointments for alterations. We bought seven dresses from that place - one wedding and six bridesmaids gowns. Seven disappointed people. Not one person from my bridal party said a good thing about this place. Dresses were late coming in, and then most of them were too big, way too big. We strongly suspected that this was done on purpose to ensure that everyone had to pay extra for alterations. Some of the girls took their dresses elsewhere to be altered because they were very upset.
Purchase of a wedding dress is a special time, and (hopefully) a once in a lifetime experience, so I would definitely not recommend this place. Read less
Services Used: Dress & Attire
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Julie
Wedding:
7/15/2007
2.9/5.0
My bridesmaids got their dresses here. The two of them each ordered different colored dresses in tea length. When we placed the ordered my sister and I filled out the payment form with our credit card number. The lady who helped us didn't know how to order the tea length dress, and said the manager would do it the next day.

The next day I get a call saying they haven't received payment. I called and they lost our credit card numbers. Had no clue what happened to them. They never apologized for this, but I figured that mistakes can happen sometimes. I verify that each girl is getting a different color in tea length.

My sister finds out that she's pregnant, so she goes back to look for a maternity dress. When she tells them what she needs, they look at her order and say, "oh, luckily we accidently ordered the floor length dress, so we'll be able to alter it to fit you!" This is where I start calling to verify the girls orders yet again.

The seamstresses there are very good though, they did an excellent job making my sisters dress look beautiful-even though it was tea length when it arrived. I guess they can't read their own computers?
My bridesmaids got their dresses here. The two of them each ordered different colored dresses in tea length. When we Read more...
My bridesmaids got their dresses here. The two of them each ordered different colored dresses in tea length. When we placed the ordered my sister and I filled out the payment form with our credit card number. The lady who helped us didn't know how to order the tea length dress, and said the manager would do it the next day.

The next day I get a call saying they haven't received payment. I called and they lost our credit card numbers. Had no clue what happened to them. They never apologized for this, but I figured that mistakes can happen sometimes. I verify that each girl is getting a different color in tea length.

My sister finds out that she's pregnant, so she goes back to look for a maternity dress. When she tells them what she needs, they look at her order and say, "oh, luckily we accidently ordered the floor length dress, so we'll be able to alter it to fit you!" This is where I start calling to verify the girls orders yet again.

The seamstresses there are very good though, they did an excellent job making my sisters dress look beautiful-even though it was tea length when it arrived. I guess they can't read their own computers? Read less
Services Used: Dress & Attire
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miskiss030203
Wedding:
6/23/2007
3.3/5.0
They had the dress I wanted at a good price, but their alterations were too expensive.
They had the dress I wanted at a good price, but their alterations were too expensive.
They had the dress I wanted at a good price, but their alterations were too expensive. Read less
Services Used: Dress & Attire
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Dana
Wedding:
6/9/2007
3.4/5.0
I needed a dress that didn't need to be ordered so I was looking off the rack. They had an ok selection, but some of the dresses were dirty and most of them were sample size 10 or higher. Thankfully I found a size 6 that was returned by someone prior to my visit and I was able to get the dress for a fraction of the original cost. They were able to alter it to my real size 1 and the dress looked perfect. The alterations were done there and I went in for 2 fittings and 1 final fitting. I would recomend them only if you didn't have much time.
I needed a dress that didn't need to be ordered so I was looking off the rack. They had an ok selection, but some of the Read more...
I needed a dress that didn't need to be ordered so I was looking off the rack. They had an ok selection, but some of the dresses were dirty and most of them were sample size 10 or higher. Thankfully I found a size 6 that was returned by someone prior to my visit and I was able to get the dress for a fraction of the original cost. They were able to alter it to my real size 1 and the dress looked perfect. The alterations were done there and I went in for 2 fittings and 1 final fitting. I would recomend them only if you didn't have much time. Read less
Services Used: Dress & Attire
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KateMichelle
Wedding:
6/1/2007
3.0/5.0
I heard many bad things about this place before I purchased my dress here, however, I did it anyway. I ended up getting my dress in plenty of time, and nothing was wrong. However, the service sucked. The woman that I was "assigned" to was very rude, and constantly acted like I was wasting her time (note: I drove 5 hours each way to visit this place 3 times to shop, buy and finally pick up my dress!). So I would not recommend my sales associate, however, the store itself had great prices, and my dress was gorgeous.
I heard many bad things about this place before I purchased my dress here, however, I did it anyway. I ended up getting my Read more...
I heard many bad things about this place before I purchased my dress here, however, I did it anyway. I ended up getting my dress in plenty of time, and nothing was wrong. However, the service sucked. The woman that I was "assigned" to was very rude, and constantly acted like I was wasting her time (note: I drove 5 hours each way to visit this place 3 times to shop, buy and finally pick up my dress!). So I would not recommend my sales associate, however, the store itself had great prices, and my dress was gorgeous. Read less
Services Used: Dress & Attire
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Matthew
Wedding:
3/3/2007
5.0/5.0
We found the dress we wanted online at HOB and made the order. It was all as they said it would be. We got the dress ina very timely manner and it was of high quality and on time.
We found the dress we wanted online at HOB and made the order. It was all as they said it would be. We got the dress ina Read more...
We found the dress we wanted online at HOB and made the order. It was all as they said it would be. We got the dress ina very timely manner and it was of high quality and on time. Read less
Services Used: Dress & Attire
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AngandTom
Wedding:
1/27/2007
5.0/5.0
On a random Saturday afternoon of shopping with one of my sisters, we decided it was time for me to go try on gowns and we headed to House of Brides in Schaumburg. Before we knew it I had my gown picked out and paid for! Even better, it was on sale!
On a random Saturday afternoon of shopping with one of my sisters, we decided it was time for me to go try on gowns and we Read more...
On a random Saturday afternoon of shopping with one of my sisters, we decided it was time for me to go try on gowns and we headed to House of Brides in Schaumburg. Before we knew it I had my gown picked out and paid for! Even better, it was on sale! Read less
Services Used: Dress & Attire
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eddo777
Wedding:
9/23/2006
1.8/5.0
the dresses they carry are beautiful but they are a major pain to work with. beware and be careful! Give them a fake wedding date atleast 2 months prior to the real one, be aware of the costs of alterations, take control over the situation because those dress consultants are sharks. Shop from them at your own risk......if the dress you love is there then go for it, but be very careful with them.
the dresses they carry are beautiful but they are a major pain to work with. beware and be careful! Give them a fake Read more...
the dresses they carry are beautiful but they are a major pain to work with. beware and be careful! Give them a fake wedding date atleast 2 months prior to the real one, be aware of the costs of alterations, take control over the situation because those dress consultants are sharks. Shop from them at your own risk......if the dress you love is there then go for it, but be very careful with them. Read less
Services Used: Dress & Attire
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Karen
Wedding:
9/23/2006
3.5/5.0
I absolutely LOVE my dress--it was the very first one I tried on, and I KNEW it was the one. It was on the clearance rack, too which helped with pricing. However, the veil, tiara, and underskirt--while relatively on the lower end--cost as much as the dress did. The alterations were way too pricy--lucky for me, one of my close friends is also a seamstress, and she did the alterations for me. Trying to get an appointment or reach someone is a little difficult, and sometimes I felt like the saleslady would rather be doing other things than trying to help me.
I absolutely LOVE my dress--it was the very first one I tried on, and I KNEW it was the one. It was on the clearance rack, Read more...
I absolutely LOVE my dress--it was the very first one I tried on, and I KNEW it was the one. It was on the clearance rack, too which helped with pricing. However, the veil, tiara, and underskirt--while relatively on the lower end--cost as much as the dress did. The alterations were way too pricy--lucky for me, one of my close friends is also a seamstress, and she did the alterations for me. Trying to get an appointment or reach someone is a little difficult, and sometimes I felt like the saleslady would rather be doing other things than trying to help me. Read less
Services Used: Dress & Attire
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bebedc
Wedding:
8/19/2006
4.1/5.0
I had a good experience at house of brides. Helen was my sales lady and she was very helpful, patient, honest and accommodating. I ended up getting a fairly huge discount on a designer silk dress and matching veil because of a price quote I was given by another store and some haggling. Everyone, still to this day, comments on how georgeous my dress was. I did not get anything else from HOB as far as wedding attire. My bridesmaids dresses came from a different store entirely. I did not get alterations done here either due to a VERY BAD experience my sister had with her dress 2 months prior...they kept making her come back while she was away hours in school and studying for finals and other state exams. They did the wrong alterations and then didn't do some. They didn't fix the problem and my sister disputed the charges - but I don't believe she ever got a refund. She filed a BBB complaint against them. Just a few days before the wedding she rushed to one of my dad's coworker's homes in the city to have him alter the dress....thank heavens my father is a tailor and works with some great tailors that do wedding dresses. I took mine to another dress shop for alterations. I would not recommend them for alterations.
I had a good experience at house of brides. Helen was my sales lady and she was very helpful, patient, honest and Read more...
I had a good experience at house of brides. Helen was my sales lady and she was very helpful, patient, honest and accommodating. I ended up getting a fairly huge discount on a designer silk dress and matching veil because of a price quote I was given by another store and some haggling. Everyone, still to this day, comments on how georgeous my dress was. I did not get anything else from HOB as far as wedding attire. My bridesmaids dresses came from a different store entirely. I did not get alterations done here either due to a VERY BAD experience my sister had with her dress 2 months prior...they kept making her come back while she was away hours in school and studying for finals and other state exams. They did the wrong alterations and then didn't do some. They didn't fix the problem and my sister disputed the charges - but I don't believe she ever got a refund. She filed a BBB complaint against them. Just a few days before the wedding she rushed to one of my dad's coworker's homes in the city to have him alter the dress....thank heavens my father is a tailor and works with some great tailors that do wedding dresses. I took mine to another dress shop for alterations. I would not recommend them for alterations. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
7/29/2006
3.2/5.0
I loved my dress---a bit pricey though. Bridesmaid dresses were about $160, and looking back it was a little too much for what they were. Sales persons helpful, sometimes aggressive. Way too pricey for tailoring--so we took our dresses elsewhere
I loved my dress---a bit pricey though. Bridesmaid dresses were about $160, and looking back it was a little too much for Read more...
I loved my dress---a bit pricey though. Bridesmaid dresses were about $160, and looking back it was a little too much for what they were. Sales persons helpful, sometimes aggressive. Way too pricey for tailoring--so we took our dresses elsewhere Read less
Services Used: Dress & Attire
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Brittney
Wedding:
7/29/2006
1.0/5.0
I loved this venue the day that I shopped with my girls! I was there all day and they were very accommodating!! When I got my dress, IT CAME WITH A HOLE IN IT!!! They told me it was made that way and that I would have to pay them to fix it!!! The wanted another $500.00 to fix the hole that they gave me! I ended up leaving with my 'holy' dress and taking it to an alterer and paying her $300 to take my dress apart and put it back together only 2 weeks before my wedding!!
I loved this venue the day that I shopped with my girls! I was there all day and they were very accommodating!! When I got Read more...
I loved this venue the day that I shopped with my girls! I was there all day and they were very accommodating!! When I got my dress, IT CAME WITH A HOLE IN IT!!! They told me it was made that way and that I would have to pay them to fix it!!! The wanted another $500.00 to fix the hole that they gave me! I ended up leaving with my 'holy' dress and taking it to an alterer and paying her $300 to take my dress apart and put it back together only 2 weeks before my wedding!! Read less
Services Used: Dress & Attire
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Susan
Wedding:
7/9/2005
1.6/5.0
Horrible. My dress was a beautiful dress, till their tailor screwed it up...and they wouldn't fix it or replace it. I was stuck with a piss poor seam and a previously pretty dress. It was one of the only regrets I have from my entire wedding.
Horrible. My dress was a beautiful dress, till their tailor screwed it up...and they wouldn't fix it or replace it. I was Read more...
Horrible. My dress was a beautiful dress, till their tailor screwed it up...and they wouldn't fix it or replace it. I was stuck with a piss poor seam and a previously pretty dress. It was one of the only regrets I have from my entire wedding. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.4/5.0
Actual seamstress staff were very nice women but they have the most unprofessional alterations desk manager ever. Rude, bossy, insulting, and overalll a miserable human being. Thank God we only used them for the bridesmaid dreseses....and the manager of the store is even worse... called me a liar when I told her that her sales staff promised the dresses by 1st of September. They didnt even know where dresses were 3 weeks before the wedding.... nor did the manager even care until I made a sceme in the store. They are very nice until they take your money then all bets are off. Of all vendors for my daughter's wedding this one was the worst. With the exception of the actual seamstresses (and the girl at the front door that greets you)... everyone else at the store is worthless. I read hundreds of bad reviews after the problems arose...wish I had looked at them sooner. I would have told my daughter to run the other way as fast as she can.
Actual seamstress staff were very nice women but they have the most unprofessional alterations desk manager ever. Rude, Read more...
Actual seamstress staff were very nice women but they have the most unprofessional alterations desk manager ever. Rude, bossy, insulting, and overalll a miserable human being. Thank God we only used them for the bridesmaid dreseses....and the manager of the store is even worse... called me a liar when I told her that her sales staff promised the dresses by 1st of September. They didnt even know where dresses were 3 weeks before the wedding.... nor did the manager even care until I made a sceme in the store. They are very nice until they take your money then all bets are off. Of all vendors for my daughter's wedding this one was the worst. With the exception of the actual seamstresses (and the girl at the front door that greets you)... everyone else at the store is worthless. I read hundreds of bad reviews after the problems arose...wish I had looked at them sooner. I would have told my daughter to run the other way as fast as she can. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
The ladies here were great. They gave me lots of attention and helped with whatever I needed! I would definately recommend them to a friend!
The ladies here were great. They gave me lots of attention and helped with whatever I needed! I would definately recommend Read more...
The ladies here were great. They gave me lots of attention and helped with whatever I needed! I would definately recommend them to a friend! Read less
Services Used: Dress & Attire
Bg5
Anonymous
Wedding:
2+ years ago
3.7/5.0
They had the dress of my dreams. What more can I say?
They had the dress of my dreams. What more can I say?
They had the dress of my dreams. What more can I say? Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
We got the bridesmaid dresses, mother of the bride dress, and brides wedding gown. Everything looked great and the service was excellent.
We got the bridesmaid dresses, mother of the bride dress, and brides wedding gown. Everything looked great and the service Read more...
We got the bridesmaid dresses, mother of the bride dress, and brides wedding gown. Everything looked great and the service was excellent. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.9/5.0
Positive:
*The ladies working in alterations were very friendly.
*Helen, my sales associate, was very helpful and not overly pushy.
*The price of my dress was affordable.

Negative:
*The ladies at the front desk are HORRIFIC. Imagine the snootiest waiter at the snootiest restaurant ever. What a terrible first impression of a business.
*I purposely ordered my dress to arrive 2 months before my wedding date. One week before the date that HOB thought to be my wedding day, my dress was still not in. I left messages for 3 days with no response. It appears that the orders department does not have any backup for vacation, or ever answer the phone. I have never dealt with such an unprofessional business.
*When I went to pick up my dress, the train had water marks from steaming. I questioned it, and the dress was repressed and repackaged. After I insisted on getting the dress out again, the spots were still there. I guess they were hoping I would not notice? It was 3 days before my wedding, so they did not have time to send it out for special cleaning. After I asked to speak with a manager, she was understanding and did discount the price of alterations, and the water spots did not show in pictures.

I would NOT recommend shopping at House of Brides, but if you do:
*Give them a wear date 3 months earlier than your wedding day.
*Call early and often if you have any doubts.
*If they are doing alterations, arrange to have your final try on and pick up at least 2 weeks before your wedding day. I did 3 days before, and did not allow time for water spots.
*Make an appointment. No appointment, no entry.
Positive:
*The ladies working in alterations were very friendly.
*Helen, my sales associate, was very helpful and Read more...
Positive:
*The ladies working in alterations were very friendly.
*Helen, my sales associate, was very helpful and not overly pushy.
*The price of my dress was affordable.

Negative:
*The ladies at the front desk are HORRIFIC. Imagine the snootiest waiter at the snootiest restaurant ever. What a terrible first impression of a business.
*I purposely ordered my dress to arrive 2 months before my wedding date. One week before the date that HOB thought to be my wedding day, my dress was still not in. I left messages for 3 days with no response. It appears that the orders department does not have any backup for vacation, or ever answer the phone. I have never dealt with such an unprofessional business.
*When I went to pick up my dress, the train had water marks from steaming. I questioned it, and the dress was repressed and repackaged. After I insisted on getting the dress out again, the spots were still there. I guess they were hoping I would not notice? It was 3 days before my wedding, so they did not have time to send it out for special cleaning. After I asked to speak with a manager, she was understanding and did discount the price of alterations, and the water spots did not show in pictures.

I would NOT recommend shopping at House of Brides, but if you do:
*Give them a wear date 3 months earlier than your wedding day.
*Call early and often if you have any doubts.
*If they are doing alterations, arrange to have your final try on and pick up at least 2 weeks before your wedding day. I did 3 days before, and did not allow time for water spots.
*Make an appointment. No appointment, no entry. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.2/5.0
Absolutely Horrible. They honestly don't even deserve a .2 out of 5 I'm being nice. We didn't get our bridesmaids dresses in time (they were ordered 6 months in advance), two of my girls got the wrong sizes and didn't have time for alterations, they overcharged everyone, and hung up on me everytime i'd call to ask where the dresses were. Very unprofessional and rude. I should've known they were horrible when I went in for the fittings and the lady helping us took a cigarette break in the middle of our appointment.
Absolutely Horrible. They honestly don't even deserve a .2 out of 5 I'm being nice. We didn't get our bridesmaids dresses Read more...
Absolutely Horrible. They honestly don't even deserve a .2 out of 5 I'm being nice. We didn't get our bridesmaids dresses in time (they were ordered 6 months in advance), two of my girls got the wrong sizes and didn't have time for alterations, they overcharged everyone, and hung up on me everytime i'd call to ask where the dresses were. Very unprofessional and rude. I should've known they were horrible when I went in for the fittings and the lady helping us took a cigarette break in the middle of our appointment. Read less
Services Used: Dress & Attire
Bg1
Anonymous
Wedding:
2+ years ago
5.0/5.0
I found my dress in 20 min! I told here what I wanted and she brought 5 dresses to try on; Once I stepped in my dress and zipped it up, I said "YES TO THE DRESS". It's odd but each House of Brides location is different. I had a bad experience with Oak Lawn location but not this location. NO complaints here...
I found my dress in 20 min! I told here what I wanted and she brought 5 dresses to try on; Once I stepped in my dress and Read more...
I found my dress in 20 min! I told here what I wanted and she brought 5 dresses to try on; Once I stepped in my dress and zipped it up, I said "YES TO THE DRESS". It's odd but each House of Brides location is different. I had a bad experience with Oak Lawn location but not this location. NO complaints here... Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.6/5.0
Let me start by saying, the amount of dresses and designers they have is amazing! There are so many choices regardless of your price range. Now, that being said, my experience there was not very good the 2 times I went there. All the women are older (nothing wrong with being older) and they did not listen to any ideas fo what I wanted. They also didnt listen to my budget. In all honesty, they expected me to pick a dress in the first 5 that I tried on. With every dress no matter how I thought it looked, they acted like "is this it or what?" rolled their eyes when I said no and wanted to try more on, AND made it clear they wanted a quick appointment. Like they wanted to get it over with already. If I was being difficult I could totally understand them wanting to get the appointment over with, but it was not like that at all. Trust me, I am no bridezilla. I went there for the dress and designer selection. And that is all.
Let me start by saying, the amount of dresses and designers they have is amazing! There are so many choices regardless of Read more...
Let me start by saying, the amount of dresses and designers they have is amazing! There are so many choices regardless of your price range. Now, that being said, my experience there was not very good the 2 times I went there. All the women are older (nothing wrong with being older) and they did not listen to any ideas fo what I wanted. They also didnt listen to my budget. In all honesty, they expected me to pick a dress in the first 5 that I tried on. With every dress no matter how I thought it looked, they acted like "is this it or what?" rolled their eyes when I said no and wanted to try more on, AND made it clear they wanted a quick appointment. Like they wanted to get it over with already. If I was being difficult I could totally understand them wanting to get the appointment over with, but it was not like that at all. Trust me, I am no bridezilla. I went there for the dress and designer selection. And that is all. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.5/5.0
House of Brides have BEAUTIFUL DRESSES and accessories!!!!!!!!!!!!!!! I LOVED my dress! However, they have a lot of problems. Their website is horrible and hard to nagivate. Their staff are mostly terrible and unhelpful. Their hairpieces were way over priced. I would only recommend this place because they have great dresses but overall their service sucked.
House of Brides have BEAUTIFUL DRESSES and accessories!!!!!!!!!!!!!!! I LOVED my dress! However, they have a lot of Read more...
House of Brides have BEAUTIFUL DRESSES and accessories!!!!!!!!!!!!!!! I LOVED my dress! However, they have a lot of problems. Their website is horrible and hard to nagivate. Their staff are mostly terrible and unhelpful. Their hairpieces were way over priced. I would only recommend this place because they have great dresses but overall their service sucked. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.0/5.0
I had mixed experiences with House of Brides during my wedding journey. I worked with Alicia to find my dress, and she was FANTASTIC! She was so much fun to work with and she really helped me find dresses that I didn't even know I would like. I was so happy with her and had a great experience. However, after the dresses were bought, it was downhill from there. I had such poor customer service. We had arranged to have the bridesmaids dresses to be delivered by the middle of June (even though my wedding wasn't until September) because all of them were from out of town and they were going to be in for a shower. Somehow, they screwed up the order and the dresses weren't even ordered to be delivered until I called the week they were suppose to arrive. The woman was so unapologetic and made it seem like there was nothing they could do about it, even though they were the ones who had screwed up the order. They claimed it didn't have to be there until 1 month before the wear date, but that wear date that we had listed was for July and it was definitely late because they hadn't even been ordered by the time the middle of June hit! It was so aggravating and they still never did anything for us, like reimburse us for the shipping that we had to do to get the dresses to all the girls. It was just so ridiculous considering my wedding dress did get in on time and well before the wedding. You would think that they could get their act together and have the bridesmaids dresses ready before the wedding dress! I would definitely not recommend going through them for this process.

That being said, I had my alterations done there because I got a deal when I bought the dress. They were very timely with getting them done, however they were not very flexible with when you could get in. It was difficult if you are working during the work week and the weekends are the only option. However, they know when you are getting married and will make sure to get you in and have it in enough time.
I had mixed experiences with House of Brides during my wedding journey. I worked with Alicia to find my dress, and she was Read more...
I had mixed experiences with House of Brides during my wedding journey. I worked with Alicia to find my dress, and she was FANTASTIC! She was so much fun to work with and she really helped me find dresses that I didn't even know I would like. I was so happy with her and had a great experience. However, after the dresses were bought, it was downhill from there. I had such poor customer service. We had arranged to have the bridesmaids dresses to be delivered by the middle of June (even though my wedding wasn't until September) because all of them were from out of town and they were going to be in for a shower. Somehow, they screwed up the order and the dresses weren't even ordered to be delivered until I called the week they were suppose to arrive. The woman was so unapologetic and made it seem like there was nothing they could do about it, even though they were the ones who had screwed up the order. They claimed it didn't have to be there until 1 month before the wear date, but that wear date that we had listed was for July and it was definitely late because they hadn't even been ordered by the time the middle of June hit! It was so aggravating and they still never did anything for us, like reimburse us for the shipping that we had to do to get the dresses to all the girls. It was just so ridiculous considering my wedding dress did get in on time and well before the wedding. You would think that they could get their act together and have the bridesmaids dresses ready before the wedding dress! I would definitely not recommend going through them for this process.

That being said, I had my alterations done there because I got a deal when I bought the dress. They were very timely with getting them done, however they were not very flexible with when you could get in. It was difficult if you are working during the work week and the weekends are the only option. However, they know when you are getting married and will make sure to get you in and have it in enough time. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
3.9/5.0
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but nonetheless, so far my experiences within HOBwere diametrically opposed: the first time I called, receptionist who scheduled my appt had zero interest in my questions and even less enthusiasm. I cancelled this first appt based on her behavior. Then I went to "that other bridal mill" and had WORSE customer service so it was back to HOB. I made another appt. I arrived before my matron of honor. I TOLD the receptionist that I was expecting another person, and went into dressing room. When my MOH did not show up we went out to look, and she had been waiting at least 15 min. Probably the same dense receptionist. Nonetheless I bought my dress and was treated like royalty by Luba, and my bridesmaids were well served by Linda. So dresses are now ordered, we'll see what else happens. I think I will buy a back up dress off the rack somewhere else . . . .which I can always use for cruises and such.
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but Read more...
Well I included a fake wedding date on this review cuz now I'm worried my couture dress won't arrive on time, but nonetheless, so far my experiences within HOBwere diametrically opposed: the first time I called, receptionist who scheduled my appt had zero interest in my questions and even less enthusiasm. I cancelled this first appt based on her behavior. Then I went to "that other bridal mill" and had WORSE customer service so it was back to HOB. I made another appt. I arrived before my matron of honor. I TOLD the receptionist that I was expecting another person, and went into dressing room. When my MOH did not show up we went out to look, and she had been waiting at least 15 min. Probably the same dense receptionist. Nonetheless I bought my dress and was treated like royalty by Luba, and my bridesmaids were well served by Linda. So dresses are now ordered, we'll see what else happens. I think I will buy a back up dress off the rack somewhere else . . . .which I can always use for cruises and such. Read less
Services Used: Dress & Attire
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L.
Wedding:
7/6/2002
5.0/5.0
They worked with me until I found the perfect dress.
I also ordered my bridesmaid dresses & veil from this location, and was very pleased. All the dresses were in on time & we had no issues whatsoever.
They worked with me until I found the perfect dress.
I also ordered my bridesmaid dresses & veil from this location, Read more...
They worked with me until I found the perfect dress.
I also ordered my bridesmaid dresses & veil from this location, and was very pleased. All the dresses were in on time & we had no issues whatsoever. Read less
Services Used: Dress & Attire
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bethharbaugh
Wedding:
10/21/2000
4.6/5.0
I bought my dress here with my mother in law. THe staff was very attentive and there was a wide selection
I bought my dress here with my mother in law. THe staff was very attentive and there was a wide selection
I bought my dress here with my mother in law. THe staff was very attentive and there was a wide selection Read less
Services Used: Dress & Attire
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