Quality of Service
We rented a digital photobooth for our wedding reception, an idea that went over extremely well with guests and added a fun feature to the night. I booked way in advance and paid in full long before the wedding. The end result was a copy of all digital images from the night of all guests, and each guest got to bring home a copy in a plastic frame that we provided. My only gripe was the customer service and the fact that they do not call you back. ever. I was given a "day of" contact person's number to call and confirm in the upcoming days to my wedding. I called the week before and left a message and got nothing. I repeated this every day untill the day of the wedding, I decided to call the main headquarters to make sure there would be a photobooth at our reception. No one answered, and the message I left was never returned. I was crushed. Sitting at dinner I thought how disappointing it was that the booth never showed up, and also that the guests now had these peculiar little frames with goofy pictures of me and my husband in them, and no real explanation as to what they were to do with them. ( the photobooth was a surprise) "I've been ripped off" I thought. Luckily, as we went inside for our first dance, there was this woman, setting up the photobooth! I ran over to her, so excited that it actually made it, and the first thing she says to me is " I heard we had ourselves an uptight bride!" Excuse me?! An uptight bride? I could see a confused bride....did anyone think to return any of my calls? to confirm times or locations with the bride or event planner?! I felt like I was slapped in the face. I let it go, and had an amazing wedding night regardless. And our guests are still talking about how cool the photo booth was. To sum up, a photobooth is a great addition to a wedding reception, just don't go through the stress I did with rentphotobooths.com.
Services Used: Unique Services
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