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Hyatt Place Dallas/Garland/Richardson

Garland , TX
CONTACT US
CONTACT US

LOCATION

5101 North President George Bush Highway
Garland, TX US 75040 (map)

PHONE

972-414-3500

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

At the Hyatt Place Dallas/Garland we guarantee an experience..not just an event! Our Hotel has 15,000 square feet of flexible banquet space which includes a 7,350 square foot Grand... Read more
At the Hyatt Place Dallas/Garland we guarantee an experience..not just an event! Our Hotel has 15,000 square feet of flexible banquet space which includes a 7,350 square foot Grand Ballroom that is divisible into four sections. From beautiful set-ups to unique and delicious menus, we will take care of every single detail to bring your vision to life! Imagine your dream wedding whether it be a small, intimate ceremony; or a large reception with all your friends and family, the Hyatt Place Dallas/Garland and Firewheel Conference Center will turn your dream into reality. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
2009
Describe your venue:
Hotel
Describe the style of your venue
Modern
What wedding services does your venue provide?
Ceremony, Reception
What is the maximum capacity of your venue?
450
How many event spaces or rooms does your venue offer?
4
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
Yes
Number of guest rooms
153
Number of suites
0
What is the minimum rental fee for your venue?
300
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
25
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house, Outside vendors welcome
Are linens included in the minimum rental fee?
Yes
Seating
Offered in-house, Outside vendors welcome
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Offered in-house, Outside vendors welcome
Is transportation included in the minimum rental fee?
Yes
Wedding Cake
Outside vendors welcome

REVIEWS

4.8
out of 5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.9/5.0
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Anonymous
Wedding:
Recently Married
4.1/5.0
We enjoyed having our wedding at the Hyatt. The staff was great on the actual wedding day, but the planning process could be smoother.
We enjoyed having our wedding at the Hyatt. The staff was great on the actual wedding day, but the planning process could Read more...
We enjoyed having our wedding at the Hyatt. The staff was great on the actual wedding day, but the planning process could be smoother. Read less
Services Used: Wedding Venue
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Trevor and Melisa
Wedding:
11/3/2012
4.9/5.0
We absolutely loved working with Holly at the Hyatt Place! She was beyond helpful, very easy to get ahold of, and always there to answer a question when needed! The staff at the hotel were all amazing, especially the wait staff supporting the event. There was never an empty glass, and we never asked for anything twice. They served dinner very efficiently, and immeidately following the cake cutting, they cut the rest and served it to everyone who was seated, never a reason to get up other than to dance!

We will always be greatful for the Hyatt making our day go off without a hitch, and would recommend it to anyone who is considering an event in the area!
We absolutely loved working with Holly at the Hyatt Place! She was beyond helpful, very easy to get ahold of, and always Read more...
We absolutely loved working with Holly at the Hyatt Place! She was beyond helpful, very easy to get ahold of, and always there to answer a question when needed! The staff at the hotel were all amazing, especially the wait staff supporting the event. There was never an empty glass, and we never asked for anything twice. They served dinner very efficiently, and immeidately following the cake cutting, they cut the rest and served it to everyone who was seated, never a reason to get up other than to dance!

We will always be greatful for the Hyatt making our day go off without a hitch, and would recommend it to anyone who is considering an event in the area! Read less
Services Used: Wedding Venue
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Becky
Wedding:
6/9/2012
5.0/5.0
Our experience with Hyatt Place Garland/Dallas was extremely good! Holly Jordan bent over backwards to accommodate every request we made!! She made my life so much easier as Mother of the Bride and I thoroughly enjoyed working with her!
Our experience with Hyatt Place Garland/Dallas was extremely good! Holly Jordan bent over backwards to accommodate every Read more...
Our experience with Hyatt Place Garland/Dallas was extremely good! Holly Jordan bent over backwards to accommodate every request we made!! She made my life so much easier as Mother of the Bride and I thoroughly enjoyed working with her! Read less
Services Used: Catering, Wedding Planning, Lighting & Decor, Wedding Venue
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Alex Yang
Wedding:
5/28/2012
5.0/5.0
Our wedding was fantastic! Holly is the coordinator and she did a great job getting everything going. Food, ballroom, service... everything we had was in a professional manner. The value is awesome, I will definitely recommend it to anyone who will get married.
Our wedding was fantastic! Holly is the coordinator and she did a great job getting everything going. Food, ballroom, Read more...
Our wedding was fantastic! Holly is the coordinator and she did a great job getting everything going. Food, ballroom, service... everything we had was in a professional manner. The value is awesome, I will definitely recommend it to anyone who will get married. Read less
Services Used: Wedding Venue
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Amanda
Wedding:
12/17/2011
5.0/5.0
Holly Jordan and the Hyatt Place were absolutely amazing for us on our wedding day. From the moment I first spoke with her, I knew this would be a great day. The staff was so helpful and friendly, even with our 150 relatives that ALL wanted to help. They made sure we had a room for the groomsmen and bridesmaids to get ready in and then a clean room available for our honeymoon suite with champagne and chocolate covered strawberries. We did heavy hor'douerves which tasted amazing and were plenty for our 275 guests. We, plus a hundred of our friends, are swing dancers; and our contract ended at 1:00 am and they let us dance until almost 3:00 because we were having so much fun. I would recommend Holly and the Hyatt Place for anyone's wedding, they are so wonderful, and won't let you down.
Holly Jordan and the Hyatt Place were absolutely amazing for us on our wedding day. From the moment I first spoke with Read more...
Holly Jordan and the Hyatt Place were absolutely amazing for us on our wedding day. From the moment I first spoke with her, I knew this would be a great day. The staff was so helpful and friendly, even with our 150 relatives that ALL wanted to help. They made sure we had a room for the groomsmen and bridesmaids to get ready in and then a clean room available for our honeymoon suite with champagne and chocolate covered strawberries. We did heavy hor'douerves which tasted amazing and were plenty for our 275 guests. We, plus a hundred of our friends, are swing dancers; and our contract ended at 1:00 am and they let us dance until almost 3:00 because we were having so much fun. I would recommend Holly and the Hyatt Place for anyone's wedding, they are so wonderful, and won't let you down. Read less
Services Used: Wedding Venue
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alyssa
Wedding:
12/3/2011
5.0/5.0
Holly and the Hyatt Place staff were all very efficient and made my wedding reception go extremely smooth!
Holly and the Hyatt Place staff were all very efficient and made my wedding reception go extremely smooth!
Holly and the Hyatt Place staff were all very efficient and made my wedding reception go extremely smooth! Read less
Services Used: Catering, Wedding Venue
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lschulze
Wedding:
12/3/2011
5.0/5.0
Being the mother of the bride, I really needed to rely on the hotel and it's services. I live out of state, so it was doubly important for me to have that security! The Hyatt Place in Garland is exceptional! Ask for Holly Jordan and I promise . . . things will go smoothly!
Being the mother of the bride, I really needed to rely on the hotel and it's services. I live out of state, so it was Read more...
Being the mother of the bride, I really needed to rely on the hotel and it's services. I live out of state, so it was doubly important for me to have that security! The Hyatt Place in Garland is exceptional! Ask for Holly Jordan and I promise . . . things will go smoothly! Read less
Services Used: Wedding Venue
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Kelly
Wedding:
11/19/2011
5.0/5.0
Holly Jordan is the Director of Catering at the Hyatt Place Dallas/Garland. She is very efficient, very professional and very thorough in how she handles your event. The hotel is beautiful, the food is amazing and the staff is excellent. When I arranged to have our wedding reception at the Hyatt Place Dallas Garland, I gave Holly an estimate of attendance and she gave me a food and drink minimum. The way the contract works is that as long as you meet the food and drink minimum then there is no additional charge for the use of the facility. The quality of our food was much higher than I thought we could afford for the price that we paid. I would highly recommend this venue to anyone!
Holly Jordan is the Director of Catering at the Hyatt Place Dallas/Garland. She is very efficient, very professional and Read more...
Holly Jordan is the Director of Catering at the Hyatt Place Dallas/Garland. She is very efficient, very professional and very thorough in how she handles your event. The hotel is beautiful, the food is amazing and the staff is excellent. When I arranged to have our wedding reception at the Hyatt Place Dallas Garland, I gave Holly an estimate of attendance and she gave me a food and drink minimum. The way the contract works is that as long as you meet the food and drink minimum then there is no additional charge for the use of the facility. The quality of our food was much higher than I thought we could afford for the price that we paid. I would highly recommend this venue to anyone! Read less
Services Used: Wedding Venue
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Denise Dawes/Derek Roberts wedding
Wedding:
11/12/2011
4.7/5.0
First, I'd like to start with the negative comments. There are NONE! Our experience has been nothing but positive. Now a days, customer service is becoming obsolete, but that was not the case with this wedding. From the events coordinators Holly, Arturo, and Francisco they covered their bases. There were a few adjustments needed on our part and they were helpful from start to finish. All the linens were cleaned, pressed, and we did not have to send anything back to redo. The food was great as well as the servers and without a doubt I would diffently recommend to my clients and friends.
First, I'd like to start with the negative comments. There are NONE! Our experience has been nothing but positive. Now a Read more...
First, I'd like to start with the negative comments. There are NONE! Our experience has been nothing but positive. Now a days, customer service is becoming obsolete, but that was not the case with this wedding. From the events coordinators Holly, Arturo, and Francisco they covered their bases. There were a few adjustments needed on our part and they were helpful from start to finish. All the linens were cleaned, pressed, and we did not have to send anything back to redo. The food was great as well as the servers and without a doubt I would diffently recommend to my clients and friends. Read less
Services Used: Wedding Venue
Default-vendor-profile-pic
Evelyn
Wedding:
10/29/2011
4.9/5.0
The food and service were excellent
The food and service were excellent
The food and service were excellent Read less
Services Used: Wedding Venue
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Paige
Wedding:
9/24/2011
4.0/5.0
Overall we were pretty satisfied with the Hyatt and our guests had a wonderful time and paid us many compliments on the reception and food.

We worked with Holly Jordan for the majority of the planning and she did a great job but unfortunately due to her getting the flu the day of our reception, she was not available for the dinner. I'm curious that if she was, some of the mistakes that were made, would not have been made or would have been corrected immediately.

We had cocktail hour at 5 p.m. until 6 p.m. with appetizers and we had a string quartet there for music. The appetizers were fantastic and well priced.

At 6 p.m. we opened the banquet hall and it looked great! The candles were all lit (the ones we brought as well as the votives they had placed on the mirrors, the D.J. had the up-lighting done and everything looked very nice. The Bridal party was introduced and seated and the pastor gave the blessing. Salads were brought out to the tables as requested. At this point we began to notice the errors made. Only one dressing was made available when there should have been two. When it was time to begin the buffet, the bride and groom were each served a plated dinner (not an issue as the groom has some allergies) but some of the dinner selections were omitted from their plates that shouldn't have been. Then the staff began telling the tables at the rear of the room to begin going to the buffet; BEFORE the Bridal Part or Parents. When we brought this to the banquet managers attention, he informed us that he was just following the banquet order he was given. No apology, no attempt the correct the issue, only excuses. The D.J. noticed that the bridal party had not left to eat yet and made an announcement that the buffet was open so that they could eat.

The banquet manager even pulled my husband away from the reception to try to "show" him the banquet order. I'm pretty sure it DID NOT tell him to serve guests before the bridal party. Isn't that just common sense?

When my husband and I made our way to the buffet, we noticed additional errors. We had Char Grilled Cumin and Coriander Crusted Flank Steak smothered in Poblano Peppers & Caramelized Onions with a smoked Tomato Aioli Drizzle, but unfortunately, it was not in the Aioli Drizzle but rather a brown gravy type sauce. We also had Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream. That was also wrong and the chicken was in some sort of sweet and sour sauce.This was very perplexing to us since we had a menu tasting earlier and this was NOT what was on the menu or what had been presented to us at the tasting. Despite the errors in menu, the food was still delicious and we received many compliments. Basically we were really the only ones who knew it was incorrect.
Everything went well until the cake cutting. The Bride and Groom cut the cake, fed it to each other and then sat down. The hotel staff then began cutting and serving cake. Who did they serve first? My MOM, not the Bride and Groom. Again my husband stopped them and told them to serve the Bride and Groom first and the banquet manager told him "the D.J. told me to do it this way". Hmmmm, the D.J. doesn't even work for the hotel but apparently the banquet manager decided that was a good excuse.

Overall, the guests had a great time, the food was good and it was an enjoyable time. One of our biggest disappointments was the unprofessionalism of the banquet manager and his lack of accountability.
For someone who has apparently handled many receptions, he appeared to have no common sense in regard to protocol.

One amenity the hotel offers is a complimentary bridal suite with free continental breakfast. My husband and I as well as my other daughter also stayed at the hotel. When my husband entered the room they booked us in, there was a bottle of champagne, a bell hop that delivered food and chocolate covered strawberries and a king sized bed.
Obviously they had booked us in the Bridal Suite! Once again, we had to correct their error. I would recommend this hotel but I would make sure that the individuals considering it were very diligent and addressed the issues that were present at our reception.
Overall we were pretty satisfied with the Hyatt and our guests had a wonderful time and paid us many compliments on the Read more...
Overall we were pretty satisfied with the Hyatt and our guests had a wonderful time and paid us many compliments on the reception and food.

We worked with Holly Jordan for the majority of the planning and she did a great job but unfortunately due to her getting the flu the day of our reception, she was not available for the dinner. I'm curious that if she was, some of the mistakes that were made, would not have been made or would have been corrected immediately.

We had cocktail hour at 5 p.m. until 6 p.m. with appetizers and we had a string quartet there for music. The appetizers were fantastic and well priced.

At 6 p.m. we opened the banquet hall and it looked great! The candles were all lit (the ones we brought as well as the votives they had placed on the mirrors, the D.J. had the up-lighting done and everything looked very nice. The Bridal party was introduced and seated and the pastor gave the blessing. Salads were brought out to the tables as requested. At this point we began to notice the errors made. Only one dressing was made available when there should have been two. When it was time to begin the buffet, the bride and groom were each served a plated dinner (not an issue as the groom has some allergies) but some of the dinner selections were omitted from their plates that shouldn't have been. Then the staff began telling the tables at the rear of the room to begin going to the buffet; BEFORE the Bridal Part or Parents. When we brought this to the banquet managers attention, he informed us that he was just following the banquet order he was given. No apology, no attempt the correct the issue, only excuses. The D.J. noticed that the bridal party had not left to eat yet and made an announcement that the buffet was open so that they could eat.

The banquet manager even pulled my husband away from the reception to try to "show" him the banquet order. I'm pretty sure it DID NOT tell him to serve guests before the bridal party. Isn't that just common sense?

When my husband and I made our way to the buffet, we noticed additional errors. We had Char Grilled Cumin and Coriander Crusted Flank Steak smothered in Poblano Peppers & Caramelized Onions with a smoked Tomato Aioli Drizzle, but unfortunately, it was not in the Aioli Drizzle but rather a brown gravy type sauce. We also had Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream. That was also wrong and the chicken was in some sort of sweet and sour sauce.This was very perplexing to us since we had a menu tasting earlier and this was NOT what was on the menu or what had been presented to us at the tasting. Despite the errors in menu, the food was still delicious and we received many compliments. Basically we were really the only ones who knew it was incorrect.
Everything went well until the cake cutting. The Bride and Groom cut the cake, fed it to each other and then sat down. The hotel staff then began cutting and serving cake. Who did they serve first? My MOM, not the Bride and Groom. Again my husband stopped them and told them to serve the Bride and Groom first and the banquet manager told him "the D.J. told me to do it this way". Hmmmm, the D.J. doesn't even work for the hotel but apparently the banquet manager decided that was a good excuse.

Overall, the guests had a great time, the food was good and it was an enjoyable time. One of our biggest disappointments was the unprofessionalism of the banquet manager and his lack of accountability.
For someone who has apparently handled many receptions, he appeared to have no common sense in regard to protocol.

One amenity the hotel offers is a complimentary bridal suite with free continental breakfast. My husband and I as well as my other daughter also stayed at the hotel. When my husband entered the room they booked us in, there was a bottle of champagne, a bell hop that delivered food and chocolate covered strawberries and a king sized bed.
Obviously they had booked us in the Bridal Suite! Once again, we had to correct their error. I would recommend this hotel but I would make sure that the individuals considering it were very diligent and addressed the issues that were present at our reception. Read less
Services Used: Wedding Venue
Hyatt Place Dallas/Garland/Richardson responded with the following comments:

Kristy,

I appreciate the feedback that you have provided. It's always good to know what you do well at. It's even better to know what you do not as well at. That way you can follow up and coach our employees. I am completely embarrassed that the food and service wasn't what you or I expected. We have had great events here and this was not a representation of that.

I have had a meeting with my Banquet Manager Arturo, Chef and General Manager to figure out why there was any confusion and the mistakes that happened. This isn't a huge concern for you other than I wanted you to know that I don't take things like this lightly. I work very hard to ensure that you have a good feeling about the event that you signed up to do with us. The last thing that I want is for the event to not go well.

If you have any other questions or concerns for me, please let me know. I value your feedback and enjoyed working with you to set up the details for your daughter's wedding.

Warm Regards,
Holly
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Rimikittydal
Wedding:
7/23/2011
5.0/5.0
WOW, we couldn’t have asked for a nicer reception. We and our guests had a wonderful time in no small part to the staff at the Hyatt. Thank you so much!

Holly, the coordinator was definitely on the ball. She helped with most of the organization and recommendations. Without her, our stress levels would have been much higher. And she knows her stuff. If she says 2 kegs will be enough, take her advise! Her responses were always very direct and detailed. If you asked, she would let you know if it was possible and even suggest other ideas. Even with the request for 3 cake tables, she didn’t blink an eye just told us that we would have it. And sure enough it was there on the day of the wedding. She also told us about the storage place “bridal room” that we could use to store our stuff. It was large enough to fit everything that we brought and more and it was lockable.

The Food. Our dinner was wonderfully tasty, hot and plated well. Our menu choice was Grilled Romaine Hearts with Fried Polenta Crisp, Red & Yellow Tomato Salpicon and Chipotle Caesar Dressing, Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream, Herb Roasted Beef Tenderloin, Garlic Whipped Potatoes Crowns, Fire Roasted Vegetables, Tea and Water, Assorted Rolls and Flavored Butters

The service was incredible and everyone at the Hyatt was so wonderful to us, seeing to our needs and to the needs of our guests. There was little touches of wonderful everywhere. They put out our favors onto the tables. They took our colored napkins and wrapped them around a bottle of Champagne for us to toast with and placed it on the cake table. They had water in vases for my and my bridesmaid’s flowers sitting at the table ready for us. It was wonderful to have a bartender in the room and immediately outside the room so the lines were never too long for guests. They took care over everything. The lighting was fantastic and the set up was wonderful both in the reception room and outside where people mingled getting pictures at a photobooth and/or getting a drink.

Our guests complimented us several times on the venue, the ease in finding the hotel off the interstate, the fact that they could go to their hotel rooms after the reception, the richness and details of everything. The hotel staff went out of their way to accommodate everyone. The front desk was super helpful when I needed to get directions to people and asked them to hold the directions if anyone needed them. They also let the guests quietly meet for group get-togethers in their breakfast dining area at night.

The facilities are new and look new. No wear and tear. Everything was clean and a bit modern looking. Decorations are gorgeous and our photographers took several pictures of us before the reception using the hotel’s décor…really nice. Bathrooms were large and clean and I had no problems getting around in my dress.

Its a great place for a reception and we would highly recommend it and the people who staff it. Yeah, Hyatt Place Garland/Dallas.
WOW, we couldn’t have asked for a nicer reception. We and our guests had a wonderful time in no small part to the staff at Read more...
WOW, we couldn’t have asked for a nicer reception. We and our guests had a wonderful time in no small part to the staff at the Hyatt. Thank you so much!

Holly, the coordinator was definitely on the ball. She helped with most of the organization and recommendations. Without her, our stress levels would have been much higher. And she knows her stuff. If she says 2 kegs will be enough, take her advise! Her responses were always very direct and detailed. If you asked, she would let you know if it was possible and even suggest other ideas. Even with the request for 3 cake tables, she didn’t blink an eye just told us that we would have it. And sure enough it was there on the day of the wedding. She also told us about the storage place “bridal room” that we could use to store our stuff. It was large enough to fit everything that we brought and more and it was lockable.

The Food. Our dinner was wonderfully tasty, hot and plated well. Our menu choice was Grilled Romaine Hearts with Fried Polenta Crisp, Red & Yellow Tomato Salpicon and Chipotle Caesar Dressing, Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream, Herb Roasted Beef Tenderloin, Garlic Whipped Potatoes Crowns, Fire Roasted Vegetables, Tea and Water, Assorted Rolls and Flavored Butters

The service was incredible and everyone at the Hyatt was so wonderful to us, seeing to our needs and to the needs of our guests. There was little touches of wonderful everywhere. They put out our favors onto the tables. They took our colored napkins and wrapped them around a bottle of Champagne for us to toast with and placed it on the cake table. They had water in vases for my and my bridesmaid’s flowers sitting at the table ready for us. It was wonderful to have a bartender in the room and immediately outside the room so the lines were never too long for guests. They took care over everything. The lighting was fantastic and the set up was wonderful both in the reception room and outside where people mingled getting pictures at a photobooth and/or getting a drink.

Our guests complimented us several times on the venue, the ease in finding the hotel off the interstate, the fact that they could go to their hotel rooms after the reception, the richness and details of everything. The hotel staff went out of their way to accommodate everyone. The front desk was super helpful when I needed to get directions to people and asked them to hold the directions if anyone needed them. They also let the guests quietly meet for group get-togethers in their breakfast dining area at night.

The facilities are new and look new. No wear and tear. Everything was clean and a bit modern looking. Decorations are gorgeous and our photographers took several pictures of us before the reception using the hotel’s décor…really nice. Bathrooms were large and clean and I had no problems getting around in my dress.

Its a great place for a reception and we would highly recommend it and the people who staff it. Yeah, Hyatt Place Garland/Dallas. Read less
Services Used: Wedding Venue
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AugustBride
Wedding:
8/8/2009
5.0/5.0
The venue was brand new and looked absolutely beautiful.
Brenty Stratton Director of Catering and Special EVents was an absolute pro and helped in so many ways, even make suggestions that we never considered that ended up making our special day extra ordinary!!

The food was world class, Chef Buckley was involved in teh menu planning and was so easy to work with, he is verytalented and all our guests said it was the best food they can remember being served at a wedding - thank you Chef!

The service staff in their black tuxedo's were so classy, yet extremely warm and friendly, they accomodated every request.

I highly recommend the Hyatt Place and the Firewheel Conference Center for any special event!
The venue was brand new and looked absolutely beautiful.
Brenty Stratton Director of Catering and Special EVents was Read more...
The venue was brand new and looked absolutely beautiful.
Brenty Stratton Director of Catering and Special EVents was an absolute pro and helped in so many ways, even make suggestions that we never considered that ended up making our special day extra ordinary!!

The food was world class, Chef Buckley was involved in teh menu planning and was so easy to work with, he is verytalented and all our guests said it was the best food they can remember being served at a wedding - thank you Chef!

The service staff in their black tuxedo's were so classy, yet extremely warm and friendly, they accomodated every request.

I highly recommend the Hyatt Place and the Firewheel Conference Center for any special event! Read less
Services Used: Catering, Wedding Venue

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5101 North President George Bush Highway, Garland, TX 75040 See On Map
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