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(3)

Hyatt Regency Philadelphia

Philadelphia , PA
CONTACT US
CONTACT US

LOCATION

201 South Columbus Boulevard
Philadelphia, PA 19106 US (map)

PHONE

215-928-1234

WEBSITE

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REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
2.9/5.0
3.1/5.0
3.0/5.0
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Eileen
Wedding:
12/31/2014
0.0/5.0
HORRIBLE EXEPERIENCE!!!!!!!!!!!! We blocked off numerous rooms here to stay after my daughter and new son in laws wedding reception in January 2015. They lost my daughters reservation that she booked months prior for her bridal suite, messed up our (parents of the bride) room reservation by giving us a queen size bed instead of 2 doubles and also made the same mistake with the brides grandmother.
We needed the extra bed for my son and my mother needed the extra bed for someone also. So because of these two mistakes we were forced to buy 2 more rooms, which I believe was their way of making more money! So not only did they make a mistake but we had to pay for it! The bride had to wait over an hour to get into a room! The one elevator was stuck constantly and one of the bridesmaids was stuck on it for 15 minutes. I would not recommend this hotel! For a hotel that is suppose to be 5 stars well is an over- statement!!!!!!!!!!!!! I have stayed at motels and received better service. When I called the bridal consultant she blamed the person at the desk that night and the gentlemen at the desk that night blamed her, honestly I could care less who's fault it was, I just didn't want to pay for their mistake which I had to anyway in order to get my son a bed. I can not recommed this hotel and if you do have to stay here then I would call the night before and check to make sure your reservations are okay.
Eileen S.
HORRIBLE EXEPERIENCE!!!!!!!!!!!! We blocked off numerous rooms here to stay after my daughter and new son in laws wedding Read more...
HORRIBLE EXEPERIENCE!!!!!!!!!!!! We blocked off numerous rooms here to stay after my daughter and new son in laws wedding reception in January 2015. They lost my daughters reservation that she booked months prior for her bridal suite, messed up our (parents of the bride) room reservation by giving us a queen size bed instead of 2 doubles and also made the same mistake with the brides grandmother.
We needed the extra bed for my son and my mother needed the extra bed for someone also. So because of these two mistakes we were forced to buy 2 more rooms, which I believe was their way of making more money! So not only did they make a mistake but we had to pay for it! The bride had to wait over an hour to get into a room! The one elevator was stuck constantly and one of the bridesmaids was stuck on it for 15 minutes. I would not recommend this hotel! For a hotel that is suppose to be 5 stars well is an over- statement!!!!!!!!!!!!! I have stayed at motels and received better service. When I called the bridal consultant she blamed the person at the desk that night and the gentlemen at the desk that night blamed her, honestly I could care less who's fault it was, I just didn't want to pay for their mistake which I had to anyway in order to get my son a bed. I can not recommed this hotel and if you do have to stay here then I would call the night before and check to make sure your reservations are okay.
Eileen S. Read less
Services Used: Unique Services
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Dana
Wedding:
11/30/2013
4.0/5.0
We got married in the Columbus Ballroom because it offered such gorgeous views! Everyone was really impressed by the food and the service as well. The staff were all very friendly and nice to work with. We enjoyed ourselves tremendously!
We got married in the Columbus Ballroom because it offered such gorgeous views! Everyone was really impressed by the food Read more...
We got married in the Columbus Ballroom because it offered such gorgeous views! Everyone was really impressed by the food and the service as well. The staff were all very friendly and nice to work with. We enjoyed ourselves tremendously! Read less
Services Used: Wedding Venue

MAP

 
201 South Columbus Boulevard, Philadelphia, PA 19106 See On Map
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