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Ice Caters LLC

Alpharetta , GA

LOCATION

Alpharetta, GA US

WEBSITE

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Photography

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cpcoates
Wedding:
10/6/2007
0.0/5.0
This company ruined my centerpieces!!!! They were supposed to be ice globes with flowers inside and lighted cubes. The globes showed up and they were cracked and you could barely see the flowers. We paid a tremendous amount of money for the centerpieces for our wedding and they looked HORRIBLE!!! To further add to our outrage, our wedding coordinator called this company and the lady that answered said she knew that they had not been delivered and callously stated that, “she did not want to be the bearer of bad news,” even though she knew ahead of time that the light cubes would not be delivered.

Hours went into making these flowers which also cost us a great deal of money. Only to find out that you could not see the flowers or the centerpieces at all. This was so absolutely disappointing and I was irate that all that money on the centerpieces was wasted and our centerpieces looked absolutely ridiculous.

We also paid for the globes in full MONTHS before the wedding and two days before the wedding they contacted me to tell me that they never got payment and they would not be delievering the globes. I tried to get in touch with them for hours and could not get anyone on the phone. I left over 15 messages and none of them were ever returned. I later found out that was an error on their part. NO ONE CALLED ME BACK to let me know that the order was fine so I was not sure if they were to be delievered or not!

It took almost a year to get a refund of $100 for the light cubes that we never got on our wedding day and this comapny never did anything about the poor quality of the globes that we spent so much money on.

DO NOT USE THIS COMPANY!! They do not stand behind their product and their customer service is horrific!
This company ruined my centerpieces!!!! They were supposed to be ice globes with flowers inside and lighted cubes. The Read more...
This company ruined my centerpieces!!!! They were supposed to be ice globes with flowers inside and lighted cubes. The globes showed up and they were cracked and you could barely see the flowers. We paid a tremendous amount of money for the centerpieces for our wedding and they looked HORRIBLE!!! To further add to our outrage, our wedding coordinator called this company and the lady that answered said she knew that they had not been delivered and callously stated that, “she did not want to be the bearer of bad news,” even though she knew ahead of time that the light cubes would not be delivered.

Hours went into making these flowers which also cost us a great deal of money. Only to find out that you could not see the flowers or the centerpieces at all. This was so absolutely disappointing and I was irate that all that money on the centerpieces was wasted and our centerpieces looked absolutely ridiculous.

We also paid for the globes in full MONTHS before the wedding and two days before the wedding they contacted me to tell me that they never got payment and they would not be delievering the globes. I tried to get in touch with them for hours and could not get anyone on the phone. I left over 15 messages and none of them were ever returned. I later found out that was an error on their part. NO ONE CALLED ME BACK to let me know that the order was fine so I was not sure if they were to be delievered or not!

It took almost a year to get a refund of $100 for the light cubes that we never got on our wedding day and this comapny never did anything about the poor quality of the globes that we spent so much money on.

DO NOT USE THIS COMPANY!! They do not stand behind their product and their customer service is horrific! Read less
Services Used: Photography, Unique Services
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