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In The Scene Limousine

Phoenix , AZ
CONTACT US
CONTACT US

LOCATION

830 E Sherman Suite B
Phoenix, AZ 85034 US (map)

PHONE

602-996-5466

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

In The Scene Limousine is happy to provide you with exceptional wedding limousines of your choice - click here to view our entire fleet


We understand that your wedding... Read more
In The Scene Limousine is happy to provide you with exceptional wedding limousines of your choice - click here to view our entire fleet


We understand that your wedding day is one of the most important days of your life. With
countless tasks to be arranged, transportation provided by In The Scene Limousine is one item
that can be worry-free. Our staff works with you to provide the best Phoenix wedding limousine
solution to fit your specific needs. With In The Scene Limousine, you will get to the church on time,
in comfort, and in style in one of our beautiful Phoenix wedding limousines. We have years of experience
catering to the needs of wedding parties, and enjoy the opportunity to provide extra-special moments and
memories on your big day.

Our wedding limousines are maintained and detailed daily. All of our chauffeurs are attired in black or navy
suits and are extremely courteous and professional. So you can be assured that our
chauffeurs and wedding limousine will not only represent us, but you, with a style and grace unmatched on your big day.

One of the most important parts of our service for your wedding day is our on time guarantee.
In The Scene Limousine is the only luxury ground transportation service in Phoenix to offer an
on time pick up guarantee. This means that if your wedding limousine arrives late the first hour of
service is free.

All of our wedding packages include red carpet roll-out, "Just Married" signs, soda, champagne
and/or sparkling cider. Click here for our Wedding Packages Read less
Transportation

PHOTOS

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130x130 sq 1211565179136 chrysler side view grill 496x274
130x130 sq 1211565214246 1254 rear
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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Exotic Car, Limousine - SUV, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle, Van
Do you have liability insurance?
Yes
Describe your fleet and drivers:
Over 15 beautiful vehicles for you to choose from - you are also welcome to make an appointment and come down to view our fleet!
What (if any) amenities are your vehicles equipped with?
Ipod hook up, fog machine, laser lights, disco lights, bar area with glasses and napkins provided
Do you offer any special group discounts for contracting multiple vehicles?
Yes we are a member of Weddings Arizona and if you use three or more vendors we give you a $50 gift card
Is there a minimum amount of rental time that is required?
Varies
Do you offer more than just pickup and drop-off? If yes, what services?
Yes - call for a quote from one of our friendly reservation agents
Do you charge for travel time?
Not within Maricopa county
What is your overtime rate?
Same as the regular hourly rate billed in 15 minute increments.
What (if any) associations are you a member of?
Arizona Livery Association (one partner is the President of the association), BBB, Phoenix Chamber, Phoenix CVB, Scottsdale CVB, MPI, AZBTA

REVIEWS

3.5
out of 5.0
3.3/5.0
4.0/5.0
3.5/5.0
3.5/5.0
3.4/5.0
Sort by
Default vendor profile pic
Matt
Wedding:
12/26/2013
2.4/5.0
The limo broke down during the bachelor party (the front axle snapped) and in response In the Scene Limousines offered basically nothing in compensation and quoted the service agreement stating that they were not liable for any mechanical failures. I complained but they showed no particular interest in satisfying the customer.

While the limo was good quality and the driver was professional & nice, their approach to customer satisfaction leaves a terrible taste in my mouth. I recommend you avoid In the Scene Limousines.
The limo broke down during the bachelor party (the front axle snapped) and in response In the Scene Limousines offered Read more...
The limo broke down during the bachelor party (the front axle snapped) and in response In the Scene Limousines offered basically nothing in compensation and quoted the service agreement stating that they were not liable for any mechanical failures. I complained but they showed no particular interest in satisfying the customer.

While the limo was good quality and the driver was professional & nice, their approach to customer satisfaction leaves a terrible taste in my mouth. I recommend you avoid In the Scene Limousines. Read less
Services Used: Transportation
Default vendor profile pic
Jolene
Wedding:
11/23/2013
5.0/5.0
Quality Service at the best price! Keith was the driver for my daughter's wedding, he confirmed with us the day of the wedding, customized the service and gave us his contact number in case of changes. He was prompt and very professional !
Quality Service at the best price! Keith was the driver for my daughter's wedding, he confirmed with us the day of the Read more...
Quality Service at the best price! Keith was the driver for my daughter's wedding, he confirmed with us the day of the wedding, customized the service and gave us his contact number in case of changes. He was prompt and very professional ! Read less
Services Used: Transportation
Default vendor profile pic
Rebecca
Wedding:
2/23/2013
5.0/5.0
We booked a 16-20 person Escalade Limo to transport some of our wedding guests from our venue to the after party we hosted at our hotel. We booked the limo a little late (within a few weeks of our wedding) since we did not originally plan to host an after party. I submitted a quote form and received a call back within 24 hours and spoke with Rachel. I was impressed with Rachel's knowledge and excellent customer service. Our driver sent me a text the day of the wedding so that I would have his contact information (much appreciated) and was ready and waiting for us at the end of the wedding. The driver was friendly and punctual. I highly recommend In The Scene Limousine!
We booked a 16-20 person Escalade Limo to transport some of our wedding guests from our venue to the after party we hosted Read more...
We booked a 16-20 person Escalade Limo to transport some of our wedding guests from our venue to the after party we hosted at our hotel. We booked the limo a little late (within a few weeks of our wedding) since we did not originally plan to host an after party. I submitted a quote form and received a call back within 24 hours and spoke with Rachel. I was impressed with Rachel's knowledge and excellent customer service. Our driver sent me a text the day of the wedding so that I would have his contact information (much appreciated) and was ready and waiting for us at the end of the wedding. The driver was friendly and punctual. I highly recommend In The Scene Limousine! Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
Do NOT use this limo service as the driver intentionally drove around to increase the amount of the time to ensure going over the agreed timefram and was rude and unprofessional to the passengers.
Do NOT use this limo service as the driver intentionally drove around to increase the amount of the time to ensure going Read more...
Do NOT use this limo service as the driver intentionally drove around to increase the amount of the time to ensure going over the agreed timefram and was rude and unprofessional to the passengers. Read less
Services Used: Transportation
In The Scene Limousine responded with the following comments:

This was for a Cardinals sporting event - we cannot control how long they stay in the stadium/what time they come out. The clients say we were rude - they wanted us to drop them off at a location where the police were telling us we could not drop off. We have to follow the laws and ensure passenger safety. We tried to politely explain this to the client but she was adamant that we were rude because we followed the police instructions.

As for the driving around to increase the time issue - we had 4 pick up and drop off addresses we had to go to in order to pick up all the clients on this charter. According to Google Maps would take 2hours and 11minutes (that is if we were just driving by-not stopping). We have GPS tracking and is shows it took our party bus took 2h28m to pick up all the clients (they idled/stopped in front of one house on Brianna for 12min). So if you subtract the stopping in front of homes so pax could load into the vehicle we took about 2h15min - that is NOT intentionally driving around to increase the amount of time! On the way home according to GPS they left the stadium at 5:05pm - the final drop off was 7:21pm - so again 2h16m for the drive home with the 4 drop off locations. When you account for stopping in front of the homes to unload pax that is again NOT driving around to increase the time charged. We can provide proof with GPS records. Below is a copy of the distance/time for Google - we can also provide you with the addresses we went to so you can replicate in Google maps.
https://maps.google.com/maps?hl=en
Suggested routes
88.5 mi, 2 hours 11 mins
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Deon
Wedding:
6/23/2012
3.9/5.0
Perfectly fine service. No frills, no extras. They were polite and prompt, and able to pick us up early when requested. Vehicle was fine, they upgraded us to the SUV... which we didn't actually love (kinda wanted the whole in the limo feel), but was fine. For the price, super-fine. :-)

Response to "In the Scene": I do recall we booked on a 3rd party site after receiving an email from Wedding Wire. (Was a cool feature and gave us a choice of transportation vendors and prices) We had recently booked a sedan for a night out with another company - and it was perfect. Certainly smaller than the limo, but black with the tinted windows and had that special limo-like-experience feel. I had that same image and expectation in mind when we booked with In the Scene. Please don't get me wrong, the SUV was lovely and clean and prompt. But it didn't have the same feel as the sedan or limo. I understand the SUV is an upgrade and most folks would probably be thrilled - it just wasn't what was expected.
Perfectly fine service. No frills, no extras. They were polite and prompt, and able to pick us up early when requested. Read more...
Perfectly fine service. No frills, no extras. They were polite and prompt, and able to pick us up early when requested. Vehicle was fine, they upgraded us to the SUV... which we didn't actually love (kinda wanted the whole in the limo feel), but was fine. For the price, super-fine. :-)

Response to "In the Scene": I do recall we booked on a 3rd party site after receiving an email from Wedding Wire. (Was a cool feature and gave us a choice of transportation vendors and prices) We had recently booked a sedan for a night out with another company - and it was perfect. Certainly smaller than the limo, but black with the tinted windows and had that special limo-like-experience feel. I had that same image and expectation in mind when we booked with In the Scene. Please don't get me wrong, the SUV was lovely and clean and prompt. But it didn't have the same feel as the sedan or limo. I understand the SUV is an upgrade and most folks would probably be thrilled - it just wasn't what was expected. Read less
Services Used: Transportation
In The Scene Limousine responded with the following comments:

Thank you for your review - nice comments - I guess my only question is you ordered this reservation off a 3rd party website (like a Expedia.com) and booked a Towncar (sedan) so I guess I'm confused where you indicate you had hoped for a "limo experience" when a sedan/Towncar was ordered. Thanks!
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Jordan
Wedding:
12/31/2011
1.0/5.0
Started out with a very nice experience when booking a 37 passenger bus for my wedding. The reservation staff was very accomodating to my questions and two reservation changes.

Everything changed on the day of the reservation. The driver was not qualified to operate the bus which was evident when he wasn't able to operate the sound system and most importantly was not able to control the air conditioning and the bus was incredibly warm. The driver was not apologetic, he just kept saying "this isn't my normal bus". Me and my party were very frustrated, and the driver was unable to help and unapologetic. After around one hour of waiting for everyone to load and taking a trip back to the hotel where we were staying, we ended up just cutting him loose for three hours of the four hour period we had booked. When i called to give the company feedback and attempt to recoup some of my money, the owner was defensive, and made very weak excuses for why we were not entitled to a full refund (ex: her-you didn't tip the driver / me-why would we tip the driver when he was underqualified and unhelpful) before i had even asked for one. She never apologized or was willing to admit that there was fault on their side. We receieved a refund for 1 hour of the 4 hour payment.

I'm sure i would have a good rating to give, if everything went smoothly, but it didn't, and the customer service was very poor after the fact.
Started out with a very nice experience when booking a 37 passenger bus for my wedding. The reservation staff was very Read more...
Started out with a very nice experience when booking a 37 passenger bus for my wedding. The reservation staff was very accomodating to my questions and two reservation changes.

Everything changed on the day of the reservation. The driver was not qualified to operate the bus which was evident when he wasn't able to operate the sound system and most importantly was not able to control the air conditioning and the bus was incredibly warm. The driver was not apologetic, he just kept saying "this isn't my normal bus". Me and my party were very frustrated, and the driver was unable to help and unapologetic. After around one hour of waiting for everyone to load and taking a trip back to the hotel where we were staying, we ended up just cutting him loose for three hours of the four hour period we had booked. When i called to give the company feedback and attempt to recoup some of my money, the owner was defensive, and made very weak excuses for why we were not entitled to a full refund (ex: her-you didn't tip the driver / me-why would we tip the driver when he was underqualified and unhelpful) before i had even asked for one. She never apologized or was willing to admit that there was fault on their side. We receieved a refund for 1 hour of the 4 hour payment.

I'm sure i would have a good rating to give, if everything went smoothly, but it didn't, and the customer service was very poor after the fact. Read less
Services Used: Transportation
In The Scene Limousine responded with the following comments:

We offered to get a replacement vehicle from our yard that was less than 5 miles away once it was discovered that the mini-bus had non-working air conditioner for that evening. The reservation was for New Year's Eve so the outside air was cold - they just happened to be very warm from trying to maneuver a keg into the mini-bus (which is not allowed but they were pretty intoxicated). We did apologize, we tried to rectify the situation that evening and we refunded part of the reservation (they did accept transportation and use the vehicle for about 3 hours).
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Mandi
Wedding:
9/17/2011
2.5/5.0
While dealing with them to reserver my "towncar" for my maid of honor and I, it was a breeze. They were so nice, accomodating, I was very pleased. HOWEVER, when the driver they sent picked us up, they sent the wrong car (A BIG SUV, which I didn't want in my wedding photos) and the driver reminded me VERY rudely while I was trying to have a moment with my sister that he will need to be tipped (which I planned, and still DID, even though I didnt want to after he proceeded to DOWN TALK marriage and getting married on my way TO my wedding.) I wouldn't use them again.
While dealing with them to reserver my "towncar" for my maid of honor and I, it was a breeze. They were so nice, Read more...
While dealing with them to reserver my "towncar" for my maid of honor and I, it was a breeze. They were so nice, accomodating, I was very pleased. HOWEVER, when the driver they sent picked us up, they sent the wrong car (A BIG SUV, which I didn't want in my wedding photos) and the driver reminded me VERY rudely while I was trying to have a moment with my sister that he will need to be tipped (which I planned, and still DID, even though I didnt want to after he proceeded to DOWN TALK marriage and getting married on my way TO my wedding.) I wouldn't use them again. Read less
Services Used: Transportation
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Brittni
Wedding:
1/15/2011
5.0/5.0
We used them for limo transportation after our wedding and we had a great experience. The driver was nice, patient and flexible. There was plenty of space inside and had a great time.
We used them for limo transportation after our wedding and we had a great experience. The driver was nice, patient and Read more...
We used them for limo transportation after our wedding and we had a great experience. The driver was nice, patient and flexible. There was plenty of space inside and had a great time. Read less
Services Used: Transportation
Default vendor profile pic
Kathry
Wedding:
5/10/2010
5.0/5.0
In The Scene Limousine was wonderful.The car is simply stunning, in immaculate condition, and yes, even has AC. After our ceremony, we came out to the car and were greeted with a red carpet and bottle of champagne. I seriously cannot say enough good things about In The Scene Limousine. I would recommend them in a heartbeat.
In The Scene Limousine was wonderful.The car is simply stunning, in immaculate condition, and yes, even has AC. After our Read more...
In The Scene Limousine was wonderful.The car is simply stunning, in immaculate condition, and yes, even has AC. After our ceremony, we came out to the car and were greeted with a red carpet and bottle of champagne. I seriously cannot say enough good things about In The Scene Limousine. I would recommend them in a heartbeat. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
1.8/5.0
The transportation portion (party bus) was outstanding. Definitely a great time. However, the DRIVER ruined the entire night. He was not professional at all, drove unsafe, complained the whole night, got mad that we wanted to extend an hour, and then tried to ask for a TIP after all that. BOOOOO this place!!!!
The transportation portion (party bus) was outstanding. Definitely a great time. However, the DRIVER ruined the entire Read more...
The transportation portion (party bus) was outstanding. Definitely a great time. However, the DRIVER ruined the entire night. He was not professional at all, drove unsafe, complained the whole night, got mad that we wanted to extend an hour, and then tried to ask for a TIP after all that. BOOOOO this place!!!! Read less
Services Used: Transportation

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830 E Sherman Suite B, Phoenix, AZ 85034 See On Map
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