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(6)

J Edwards Diamonds

Albuquerque , NM

LOCATION

Albuquerque, NM US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

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3.9/5.0
4.0/5.0
4.0/5.0
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Jessica
Wedding:
5/31/2013
5.0/5.0
We spent a substantial amount of time in-store picking out our wedding and engagement rings, and each member of the staff that we interacted with was patient and professional. We considered a custom-designed ring, but instead, chose a beautiful and unique vintage-styled set. When it arrived, 3-4 weeks after ordering, we did both need our rings sized smaller, which they handled without issue. Also, I decided to upgrade my center diamond, and asked for a slight modification of the design of the engagement ring. Again, they assisted us with our needs and made the changes I requested. I received my ring on Christmas Eve day, and have been very happy with both it and the ongoing customer service I receive from this location!
We spent a substantial amount of time in-store picking out our wedding and engagement rings, and each member of the staff Read more...
We spent a substantial amount of time in-store picking out our wedding and engagement rings, and each member of the staff that we interacted with was patient and professional. We considered a custom-designed ring, but instead, chose a beautiful and unique vintage-styled set. When it arrived, 3-4 weeks after ordering, we did both need our rings sized smaller, which they handled without issue. Also, I decided to upgrade my center diamond, and asked for a slight modification of the design of the engagement ring. Again, they assisted us with our needs and made the changes I requested. I received my ring on Christmas Eve day, and have been very happy with both it and the ongoing customer service I receive from this location! Read less
Services Used: Jewelry
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NancyK
Wedding:
5/5/2012
0.0/5.0
I hate to bash a small business, but future brides be wary!! For a company that specializes in servicing the most important day of people's lives, they really f*cked mine up. Initially, I felt very comfortable- I liked the ambiance and I trusted the sales associates. After I picked out my wedding band, the associate wrote down the ring I chose and called me as soon as she had the price quote for platinum. I went in to purchase the ring, come to find out, she had made an error on the quote to my advantage. I was so psyched, because who couldn’t use a great deal on their wedding? A week later I was called and J Edwards said they no longer make my ring in platinum, so I went back in to pick out another ring. Turned out that they had ordered the wrong ring for me in the first place. This should’ve been my first red flag, but I excused the error because the CORRECT ring that I chose still was being made in platinum. I didn’t end up getting the price deal I was originally quoted, which I also brushed off, because the bottom line was that my ring was still in reach. The ring was supposed to come in within 2 weeks and my wedding date was set (on the receipt) for 4 weeks from purchase to ensure we had it in time. No one called me, so I called J Edwards on the 2 week date I was given (on my receipt), and was told by the owner that he had my ring delivery date set as the “wedding date”. That should’ve been my second red flag, but I brushed it off thinking I still had several weeks before the wedding. When my “wedding date” came around, no one called me AGAIN, so I called them. The associate said my ring hadn’t come in, but she’d check for details and call me right back. Hours went by and no return call, so I called again. I spoke with a different associate who told me the same thing. I was on fire at this point, and I drove over to J Edwards. Come to find out they didn’t have my ring and wouldn’t have my ring because the vendor emailed them a week ago and said it was too thin to make in platinum. J Edwards didn’t pay attention to the vendor or me during this entire experience. Now I have 3 days before my wedding and no wedding band because of J Edwards constant mistakes! And when I demanded my money down refund, their idea of “making it right” was offering me a “loaner” ring that I could pay $1000 more so that I could have a ring at my wedding! Are you kidding me?! Every time I’d look down at the ring I would be enraged. I was more than kind in this synopsis and I suggest if you do decide to give J Edwards your business, you back out at the first red flag you experience.
I hate to bash a small business, but future brides be wary!! For a company that specializes in servicing the most Read more...
I hate to bash a small business, but future brides be wary!! For a company that specializes in servicing the most important day of people's lives, they really f*cked mine up. Initially, I felt very comfortable- I liked the ambiance and I trusted the sales associates. After I picked out my wedding band, the associate wrote down the ring I chose and called me as soon as she had the price quote for platinum. I went in to purchase the ring, come to find out, she had made an error on the quote to my advantage. I was so psyched, because who couldn’t use a great deal on their wedding? A week later I was called and J Edwards said they no longer make my ring in platinum, so I went back in to pick out another ring. Turned out that they had ordered the wrong ring for me in the first place. This should’ve been my first red flag, but I excused the error because the CORRECT ring that I chose still was being made in platinum. I didn’t end up getting the price deal I was originally quoted, which I also brushed off, because the bottom line was that my ring was still in reach. The ring was supposed to come in within 2 weeks and my wedding date was set (on the receipt) for 4 weeks from purchase to ensure we had it in time. No one called me, so I called J Edwards on the 2 week date I was given (on my receipt), and was told by the owner that he had my ring delivery date set as the “wedding date”. That should’ve been my second red flag, but I brushed it off thinking I still had several weeks before the wedding. When my “wedding date” came around, no one called me AGAIN, so I called them. The associate said my ring hadn’t come in, but she’d check for details and call me right back. Hours went by and no return call, so I called again. I spoke with a different associate who told me the same thing. I was on fire at this point, and I drove over to J Edwards. Come to find out they didn’t have my ring and wouldn’t have my ring because the vendor emailed them a week ago and said it was too thin to make in platinum. J Edwards didn’t pay attention to the vendor or me during this entire experience. Now I have 3 days before my wedding and no wedding band because of J Edwards constant mistakes! And when I demanded my money down refund, their idea of “making it right” was offering me a “loaner” ring that I could pay $1000 more so that I could have a ring at my wedding! Are you kidding me?! Every time I’d look down at the ring I would be enraged. I was more than kind in this synopsis and I suggest if you do decide to give J Edwards your business, you back out at the first red flag you experience. Read less
Services Used: Jewelry
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Jenny
Wedding:
6/18/2011
5.0/5.0
Great vendor that were super helpful. No pressure sales by really nice and knowledgeable salesman. Payment plan was helpful and easy to manage.
Great vendor that were super helpful. No pressure sales by really nice and knowledgeable salesman. Payment plan was Read more...
Great vendor that were super helpful. No pressure sales by really nice and knowledgeable salesman. Payment plan was helpful and easy to manage. Read less
Services Used: Jewelry
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Erika
Wedding:
7/17/2010
5.0/5.0
J. Edward Jewelers are amazing and they will work with you to get you what you want. My husband surprised me with my ring from the beginning and he got me something very unique and of course we added to the ring and it came out great. Their customer service is excellent and they definitely help you out with your vision. So I highly, highly recommend them to everyone.
J. Edward Jewelers are amazing and they will work with you to get you what you want. My husband surprised me with my ring Read more...
J. Edward Jewelers are amazing and they will work with you to get you what you want. My husband surprised me with my ring from the beginning and he got me something very unique and of course we added to the ring and it came out great. Their customer service is excellent and they definitely help you out with your vision. So I highly, highly recommend them to everyone. Read less
Services Used: Jewelry
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Brandi
Wedding:
4/19/2008
4.9/5.0
They have beautiful jewlery for a great value. They also have great financing. We will definantly buy from them again.
They have beautiful jewlery for a great value. They also have great financing. We will definantly buy from them again.
They have beautiful jewlery for a great value. They also have great financing. We will definantly buy from them again. Read less
Services Used: Jewelry
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