Nophoto-130

Jared - Galleria of Jewelry

Westminster , CO

LOCATION

9210 Sheridan Blvd
Westminster, CO US 80031 (map)
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

2.2
out of 5.0
2.2/5.0
2.2/5.0
2.2/5.0
2.2/5.0
2.1/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
What people don't understand is that the Company REQUIRES the sales associates to secure credit accounts and the payment protection insurance. They also have to sell additional items in multiples as well as "find" things wrong with customer's own jewelry when it is cleaned and inspected to generate repair dollars. In addition, it is required to sell the extended service plan on every piece of jewelry. All of the aforementioned as well as maintain sometimes unrealistic sales goals. The Company requires the sales associates to maintain the "six standards" at 100% or their jobs are at risk. They also require at least 2 sales associates to try and close the sale so one may have the experience of being "turned over" if there are no buying signals. There are also goals for special events such as Levian Jewelry Shows twice a year as well as monthly appraisal events. With all this in mind, if a Jared sales associate appears a little overbearing, people can understand why this happens.
What people don't understand is that the Company REQUIRES the sales associates to secure credit accounts and the payment Read more...
What people don't understand is that the Company REQUIRES the sales associates to secure credit accounts and the payment protection insurance. They also have to sell additional items in multiples as well as "find" things wrong with customer's own jewelry when it is cleaned and inspected to generate repair dollars. In addition, it is required to sell the extended service plan on every piece of jewelry. All of the aforementioned as well as maintain sometimes unrealistic sales goals. The Company requires the sales associates to maintain the "six standards" at 100% or their jobs are at risk. They also require at least 2 sales associates to try and close the sale so one may have the experience of being "turned over" if there are no buying signals. There are also goals for special events such as Levian Jewelry Shows twice a year as well as monthly appraisal events. With all this in mind, if a Jared sales associate appears a little overbearing, people can understand why this happens. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
0.4/5.0
I purchased a wedding band from your store in Altamonte Springs FL upon recommendation from her sister. My fiancee has returned a few times for service / irodium per the warranty I purchased from Jared. She has had nothing but issues. The employees have been rude, making comments about prior purchases, and giving her issues about the warranty I purchased from Jared. Needless to say, the saleswoman who sold me the ring was extremely nice, but since then, the customer service has been horrendous. If this situation is not rectified, we will take the ring elsewhere for service, and our family will never do business with a Jared or any Signet Jewelers for that matter. I have done business with other jewelers before, and have never experienced anything remotely as awful as how we have been treated by Jared.
I purchased a wedding band from your store in Altamonte Springs FL upon recommendation from her sister. My fiancee has Read more...
I purchased a wedding band from your store in Altamonte Springs FL upon recommendation from her sister. My fiancee has returned a few times for service / irodium per the warranty I purchased from Jared. She has had nothing but issues. The employees have been rude, making comments about prior purchases, and giving her issues about the warranty I purchased from Jared. Needless to say, the saleswoman who sold me the ring was extremely nice, but since then, the customer service has been horrendous. If this situation is not rectified, we will take the ring elsewhere for service, and our family will never do business with a Jared or any Signet Jewelers for that matter. I have done business with other jewelers before, and have never experienced anything remotely as awful as how we have been treated by Jared. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
3.9/5.0
My Fiance and I got all of our rings from here, The customer service was great! the people were very accommodating and patient as we looked through all the styles! very helpful. They have been great with cleaning and fixing any problems we have had with the Rings (like re-sizing)!
My Fiance and I got all of our rings from here, The customer service was great! the people were very accommodating and Read more...
My Fiance and I got all of our rings from here, The customer service was great! the people were very accommodating and patient as we looked through all the styles! very helpful. They have been great with cleaning and fixing any problems we have had with the Rings (like re-sizing)! Read less
Services Used: Jewelry
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Chris
Wedding:
8/9/2014
0.6/5.0
Jared Jewelers = a nightmare to work with!!!!!!

The worst jewelry experience that I ever had experienced. From the broken promises to the shoddy work in mounting diamonds(it actually looked like 'a monkey with a claw hammer worked on the ring'. I had to take it to another jeweler and spend alot of money to get it fixed! I know Jared has you by the 'diamonds' because they try to make their high production settings only available through Jared, but look around and you can find other very nice and similar setting at a much lower price!! Just a fair warning so someone does not get screwed over like I did by Jared Jewelers. http://www.ripoffreport.com/r/jared-jewelry/internet-indiana-/jared-jewelry-terrible-customer-service-do-not-support-internet-indiana-1022637 http://www.trustpilot.com/review/www.jared.com
Jared Jewelers = a nightmare to work with!!!!!!

The worst jewelry experience that I ever had experienced. From Read more...
Jared Jewelers = a nightmare to work with!!!!!!

The worst jewelry experience that I ever had experienced. From the broken promises to the shoddy work in mounting diamonds(it actually looked like 'a monkey with a claw hammer worked on the ring'. I had to take it to another jeweler and spend alot of money to get it fixed! I know Jared has you by the 'diamonds' because they try to make their high production settings only available through Jared, but look around and you can find other very nice and similar setting at a much lower price!! Just a fair warning so someone does not get screwed over like I did by Jared Jewelers. http://www.ripoffreport.com/r/jared-jewelry/internet-indiana-/jared-jewelry-terrible-customer-service-do-not-support-internet-indiana-1022637 http://www.trustpilot.com/review/www.jared.com Read less
Services Used: Jewelry
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Private User
Wedding:
8/2/2014
4.6/5.0
My husband and I got our wedding bands and my engagement ring from this company. The rings were clean and beautiful on our wedding day. The day after the wedding we did have to have his ring re-sized and we had a bit of a hard time doing that because we were told two different things by the staff there. Overall we had a pretty good experience there and we will be buying more merchandise from this company in the future.
My husband and I got our wedding bands and my engagement ring from this company. The rings were clean and beautiful on our Read more...
My husband and I got our wedding bands and my engagement ring from this company. The rings were clean and beautiful on our wedding day. The day after the wedding we did have to have his ring re-sized and we had a bit of a hard time doing that because we were told two different things by the staff there. Overall we had a pretty good experience there and we will be buying more merchandise from this company in the future. Read less
Services Used: Jewelry
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Lynn
Wedding:
1/7/2014
0.6/5.0
Took my wedding ring in for a custom anniversary band. It was for my 25th wedding anniversary. Took ring in 12/1/2013 and asked if it could be done by 1/7/2014 they said yes not a problem. Ring was not done, a few days later ring was done but nothing like what what I ordered! Horrible quality work, my heart was broken when I saw what they did. Other 2 months later ring still not right, umpteen million calls and trip in to store. I do have my ring back but very poorly done. I have shed more tears over what they have done to my ring then tears I shed in my 25 years of marriage. I was charged full price, was given nothing in exchange for what they did. (custom band I was charged for ran in the thousands) Please rethink using this vendor! You will not be happy!
Took my wedding ring in for a custom anniversary band. It was for my 25th wedding anniversary. Took ring in 12/1/2013 and Read more...
Took my wedding ring in for a custom anniversary band. It was for my 25th wedding anniversary. Took ring in 12/1/2013 and asked if it could be done by 1/7/2014 they said yes not a problem. Ring was not done, a few days later ring was done but nothing like what what I ordered! Horrible quality work, my heart was broken when I saw what they did. Other 2 months later ring still not right, umpteen million calls and trip in to store. I do have my ring back but very poorly done. I have shed more tears over what they have done to my ring then tears I shed in my 25 years of marriage. I was charged full price, was given nothing in exchange for what they did. (custom band I was charged for ran in the thousands) Please rethink using this vendor! You will not be happy! Read less
Services Used: Jewelry
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Alyssa
Wedding:
10/12/2013
5.0/5.0
We had a great experience buying our wedding bands here! The girl was very helpful in listening to what I wanted to see and didn't push to try and get me to look at rings more expensive than what I wanted to pay.
We had a great experience buying our wedding bands here! The girl was very helpful in listening to what I wanted to see Read more...
We had a great experience buying our wedding bands here! The girl was very helpful in listening to what I wanted to see and didn't push to try and get me to look at rings more expensive than what I wanted to pay. Read less
Services Used: Jewelry
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Melissa
Wedding:
8/3/2013
3.6/5.0
I bought my engagement ring at Jared, but there was no wedding band to go with it. I had to have the band custom made, but they needed to take my engagement ring for 2 months in order to create the band. Two months seems like an awfully long time considering that I wanted to show off my engagement ring. I was very disappointed in the amount of time it took to turn around the ring. However, when I received the band, it was gorgeous. People are still commenting on how uniquely gorgeous my ring is.
I bought my engagement ring at Jared, but there was no wedding band to go with it. I had to have the band custom made, but Read more...
I bought my engagement ring at Jared, but there was no wedding band to go with it. I had to have the band custom made, but they needed to take my engagement ring for 2 months in order to create the band. Two months seems like an awfully long time considering that I wanted to show off my engagement ring. I was very disappointed in the amount of time it took to turn around the ring. However, when I received the band, it was gorgeous. People are still commenting on how uniquely gorgeous my ring is. Read less
Services Used: Jewelry
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Gina
Wedding:
5/18/2013
0.0/5.0
Jared the Galleria of Jewelry
16070 W Bluemound Rd
Brookfield, WI 53005
(262) 786-5629
(262) 786-4917

DESCRIPTION: Wedding ring purchased through private jeweler. Brought ring to Jared for simple sizing (0.5 size larger). After Jared’s MULTIPLE FAILED attempts to correctly and professionally size the wedding ring, the ring is now damaged beyond repair and the look and integrity of the ring has been severely compromised. The metal has been thinned on one side and has a severe curve/wave to it. No jeweler (outside of Jared's shotty business) will even attempt to fix what Jared has done to my ring. Furthermore the 'shop manager', Brett, will not provide evidence that his goldsmiths have proper training. BEWARE OF THIS BUSINESS, THEY ARE NOT CERTIFIED AND ARE NOT PROFESSIONAL. If you care about your precious jewelry and its future care please look elsewhere!
Jared the Galleria of Jewelry
16070 W Bluemound Rd
Brookfield, WI 53005
(262) 786-5629
(262) 786-4917 Read more...
Jared the Galleria of Jewelry
16070 W Bluemound Rd
Brookfield, WI 53005
(262) 786-5629
(262) 786-4917

DESCRIPTION: Wedding ring purchased through private jeweler. Brought ring to Jared for simple sizing (0.5 size larger). After Jared’s MULTIPLE FAILED attempts to correctly and professionally size the wedding ring, the ring is now damaged beyond repair and the look and integrity of the ring has been severely compromised. The metal has been thinned on one side and has a severe curve/wave to it. No jeweler (outside of Jared's shotty business) will even attempt to fix what Jared has done to my ring. Furthermore the 'shop manager', Brett, will not provide evidence that his goldsmiths have proper training. BEWARE OF THIS BUSINESS, THEY ARE NOT CERTIFIED AND ARE NOT PROFESSIONAL. If you care about your precious jewelry and its future care please look elsewhere! Read less
Services Used: Jewelry
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Randolph
Wedding:
3/16/2013
0.5/5.0
Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone.
Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she Read more...
Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone. Read less
Services Used: Jewelry
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Sylvia
Wedding:
1/13/2013
0.0/5.0
Very rude customer service at this location from a tall gentleman on 01/13/2013. I received a pandora charm from my inlaws for Christmas. The box and bag was marked jared. I called this store to see if I could come in and exhange for 2 different pandora charms. I mentioned on the phone that I didnt have receipt since it was a gift.I was told I could. We drove there & the Customer rep said it couldn't be exchanged without a receipt, would not even look up my in-law names in the system. He said it was not fair that I would walk away with money for something I didn't pay. It was a gift & I didn't want the money! I went to the REAL & NiCE Pandora Store at the mall across the street & told them what happened at Jared & they exchanged the charm. Would never go to Jared again. Your customer service is HORRIBLE! Rather spend my money at Tiffany's, Pandora or Tous Jewelery. They know how to treat you there
Very rude customer service at this location from a tall gentleman on 01/13/2013. I received a pandora charm from my inlaws Read more...
Very rude customer service at this location from a tall gentleman on 01/13/2013. I received a pandora charm from my inlaws for Christmas. The box and bag was marked jared. I called this store to see if I could come in and exhange for 2 different pandora charms. I mentioned on the phone that I didnt have receipt since it was a gift.I was told I could. We drove there & the Customer rep said it couldn't be exchanged without a receipt, would not even look up my in-law names in the system. He said it was not fair that I would walk away with money for something I didn't pay. It was a gift & I didn't want the money! I went to the REAL & NiCE Pandora Store at the mall across the street & told them what happened at Jared & they exchanged the charm. Would never go to Jared again. Your customer service is HORRIBLE! Rather spend my money at Tiffany's, Pandora or Tous Jewelery. They know how to treat you there Read less
Services Used: Jewelry
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Cameron
Wedding:
9/29/2012
0.0/5.0
Jared was terrible! We ordered my husband's ring in May 2012, it was a special order to be made IN STORE and we payed extra for their lifetime guarantee. We payed the ring off in June, in July we saw the ring for the first time and it was awful. They messed up the metal brushing and they sent it out for a resin inlay and it was the wrong color. We refused the ring and came back in August, after calling to find out how long it would take to make an IN STORE ring since our wedding was only 40 days away and we had already waited 4 months. They said they had the ring but had to send it back to get the resin redone a few weeks ago and had set them back. We went to pick up the ring and it was worse than before, the resin was cracked and the ring was scratched. We refused the ring AGAIN, said we wanted out money back and out account closed. They REFUSED! After raising a little hell about breach of contract they agreed to close out account and rebate out money via mail in check form. They never once offered us an apology of tried to gain our service back. They never even offered us a replacement ring. Needless to say, 40 days before the wedding we went to Kay and received our ring in 7 days. I CAN'T BELIEVE WE WENT TO JARED!
Jared was terrible! We ordered my husband's ring in May 2012, it was a special order to be made IN STORE and we payed Read more...
Jared was terrible! We ordered my husband's ring in May 2012, it was a special order to be made IN STORE and we payed extra for their lifetime guarantee. We payed the ring off in June, in July we saw the ring for the first time and it was awful. They messed up the metal brushing and they sent it out for a resin inlay and it was the wrong color. We refused the ring and came back in August, after calling to find out how long it would take to make an IN STORE ring since our wedding was only 40 days away and we had already waited 4 months. They said they had the ring but had to send it back to get the resin redone a few weeks ago and had set them back. We went to pick up the ring and it was worse than before, the resin was cracked and the ring was scratched. We refused the ring AGAIN, said we wanted out money back and out account closed. They REFUSED! After raising a little hell about breach of contract they agreed to close out account and rebate out money via mail in check form. They never once offered us an apology of tried to gain our service back. They never even offered us a replacement ring. Needless to say, 40 days before the wedding we went to Kay and received our ring in 7 days. I CAN'T BELIEVE WE WENT TO JARED! Read less
Services Used: Jewelry
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cmbolinger
Wedding:
10/15/2011
5.0/5.0
We loved working with the folks at the Westminster store for our wedding bands. My husband bought my engagement ring at the Loveland store when we were living up north, but I liked working with the Westminster store much more. The store is great about being helpful without being pushy, and they are great about communicating with you when you are waiting on your rings to arrive. I had my bands soldered together before my wedding and they weren't as even as I would have liked. After I returned from my honeymoon, they re-soldered the rings 3 times until I was happy, and never had any attitude about it. They told me that they insisted I was happy with the work, and would keep redoing it until I was satisfied. I really appreciated that, because I felt guilty being so picky. We love our rings, and I'm really happy knowing I can go to them with any issues and know I will receive great service.
We loved working with the folks at the Westminster store for our wedding bands. My husband bought my engagement ring at Read more...
We loved working with the folks at the Westminster store for our wedding bands. My husband bought my engagement ring at the Loveland store when we were living up north, but I liked working with the Westminster store much more. The store is great about being helpful without being pushy, and they are great about communicating with you when you are waiting on your rings to arrive. I had my bands soldered together before my wedding and they weren't as even as I would have liked. After I returned from my honeymoon, they re-soldered the rings 3 times until I was happy, and never had any attitude about it. They told me that they insisted I was happy with the work, and would keep redoing it until I was satisfied. I really appreciated that, because I felt guilty being so picky. We love our rings, and I'm really happy knowing I can go to them with any issues and know I will receive great service. Read less
Services Used: Jewelry
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rose a
Wedding:
9/3/2011
0.0/5.0
It even upsets me writing this review because i am stuck with a ring that is such poor quality i dont even want to wear it. Beware, they tell you afterwards that their diamonds have "natural blemishes" meaning look at them in the sunlight, you will see you are purchasing GARBAGE. their customer service is NON EXISTENT, once they get your money you can expect complete nastiness from anyone you try to talk to. I warn everyone i know to stay away, i regret the day i ever walked in there.
It even upsets me writing this review because i am stuck with a ring that is such poor quality i dont even want to wear Read more...
It even upsets me writing this review because i am stuck with a ring that is such poor quality i dont even want to wear it. Beware, they tell you afterwards that their diamonds have "natural blemishes" meaning look at them in the sunlight, you will see you are purchasing GARBAGE. their customer service is NON EXISTENT, once they get your money you can expect complete nastiness from anyone you try to talk to. I warn everyone i know to stay away, i regret the day i ever walked in there. Read less
Services Used: Jewelry
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Anonymous
Wedding:
8/1/2011
1.8/5.0
I was Jared store which is in located in tysons corner mall cross the street recently. Sales person are too fake . They even did not notice me anything about interest rating! Too much pressure to customer!! Irresponsbility!! Too fake face!!!
I was Jared store which is in located in tysons corner mall cross the street recently. Sales person are too fake . They Read more...
I was Jared store which is in located in tysons corner mall cross the street recently. Sales person are too fake . They even did not notice me anything about interest rating! Too much pressure to customer!! Irresponsbility!! Too fake face!!! Read less
Services Used: Jewelry
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BlueGirl
Wedding:
7/19/2011
4.7/5.0
We were very happy with the staff at Jared of Westminster. They are always very personable and willing to work within our budget. I feel we got beautiful rings for our wedding and didn't have to break the bank. I also feel that even being on a tight budget, we were very important. Also lots of unique pieces!
We were very happy with the staff at Jared of Westminster. They are always very personable and willing to work within our Read more...
We were very happy with the staff at Jared of Westminster. They are always very personable and willing to work within our budget. I feel we got beautiful rings for our wedding and didn't have to break the bank. I also feel that even being on a tight budget, we were very important. Also lots of unique pieces! Read less
Services Used: Jewelry
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Unhappy
Wedding:
7/9/2011
0.0/5.0
Do not trust this business, if you want to call it that. Don't know how they did it but they cracked my wife's wedding diamond. Keep in mind that it was inspected by another business before I went to jar-heads & it had no cracks. They will not attempt to make things right or even say they are sorry. Very dishonest people. I don't know how they stay in business. Save yourself the headache & money by going to a business that cares about the way they do business.
Do not trust this business, if you want to call it that. Don't know how they did it but they cracked my wife's wedding Read more...
Do not trust this business, if you want to call it that. Don't know how they did it but they cracked my wife's wedding diamond. Keep in mind that it was inspected by another business before I went to jar-heads & it had no cracks. They will not attempt to make things right or even say they are sorry. Very dishonest people. I don't know how they stay in business. Save yourself the headache & money by going to a business that cares about the way they do business. Read less
Services Used: Jewelry
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Ganna
Wedding:
7/5/2011
0.0/5.0
Jareds at Wayside Commons,Burlington, MA 01803.

The worst customer service i have ever seen. I went there with my friend to shop for her wedding ring. The first questions the sales person asked us was, "Who is the Bride ?" (which was my friend) "Where is the Groom ?" (he was not there with us) .. then she says "Then whos gonna pay for the ring ?" ...

there were no other customers in the store, and for our budget of around 10K, she showed us 4 rings and said this all they have right now for our budget.

we liked one ring among the 4, but the ring came with a band as a set. we told her, in our tradition we dont do the bands, so is it possible to buy the ring by itself. she then replys saying "this is American culture, and we have to follow this tradition now."

we were four of us who went to the store, and in the first 10 mins we felt offended and 3 of us stepped out of the store, it was only the bride who was looking at the rings and she came out in another 10 mins.

the sales person was very rude and we thought may be she had a bad day or something, but later when we discussed this with our friends at work, they also agreed and shared their stories about how bad this stores customer service is.
Jareds at Wayside Commons,Burlington, MA 01803.

The worst customer service i have ever seen. I went there with my Read more...
Jareds at Wayside Commons,Burlington, MA 01803.

The worst customer service i have ever seen. I went there with my friend to shop for her wedding ring. The first questions the sales person asked us was, "Who is the Bride ?" (which was my friend) "Where is the Groom ?" (he was not there with us) .. then she says "Then whos gonna pay for the ring ?" ...

there were no other customers in the store, and for our budget of around 10K, she showed us 4 rings and said this all they have right now for our budget.

we liked one ring among the 4, but the ring came with a band as a set. we told her, in our tradition we dont do the bands, so is it possible to buy the ring by itself. she then replys saying "this is American culture, and we have to follow this tradition now."

we were four of us who went to the store, and in the first 10 mins we felt offended and 3 of us stepped out of the store, it was only the bride who was looking at the rings and she came out in another 10 mins.

the sales person was very rude and we thought may be she had a bad day or something, but later when we discussed this with our friends at work, they also agreed and shared their stories about how bad this stores customer service is. Read less
Services Used: Jewelry
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RPJellyBean
Wedding:
6/10/2011
5.0/5.0
We purchased my husbands wedding band from Jared in Westminster, CO (my ring was a family heirloom) and we love it! It was on sale and we got a great deal on it! The staff is very curteous and helpful! If she is still there, I recommend talking to "blonde" Courtney as they call her. She is only there on the weekends but she is an absolute sweetheart. I know that any jewelry that we buy in the future will be from Jared!
We purchased my husbands wedding band from Jared in Westminster, CO (my ring was a family heirloom) and we love it! It was Read more...
We purchased my husbands wedding band from Jared in Westminster, CO (my ring was a family heirloom) and we love it! It was on sale and we got a great deal on it! The staff is very curteous and helpful! If she is still there, I recommend talking to "blonde" Courtney as they call her. She is only there on the weekends but she is an absolute sweetheart. I know that any jewelry that we buy in the future will be from Jared! Read less
Services Used: Jewelry
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jimgrande21
Wedding:
1/1/2011
0.0/5.0
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them.
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought Read more...
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them. Read less
Services Used: Jewelry
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Robert
Wedding:
11/19/2010
0.6/5.0
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written appraisal for insurance when picking up and told it would be sent. Never came, salesperson would never call back. Customer service said they only do certificates of how much you paid not the value they said it was worth. I have purchased from jewelry stores all over the country and never had this problem. This makes me think they tell you a higher value and then sell for less to make you believe you got a deal. If they are not willing to back up what they tell you verbally on paper then how can they be trusted? Think carefully before you buy at this store.
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written Read more...
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written appraisal for insurance when picking up and told it would be sent. Never came, salesperson would never call back. Customer service said they only do certificates of how much you paid not the value they said it was worth. I have purchased from jewelry stores all over the country and never had this problem. This makes me think they tell you a higher value and then sell for less to make you believe you got a deal. If they are not willing to back up what they tell you verbally on paper then how can they be trusted? Think carefully before you buy at this store. Read less
Services Used: Jewelry
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smashinvegas
Wedding:
11/6/2010
1.0/5.0
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Carriage Crossing) mall. This was our very first time to visit Jared. The purpose of our visit was to shop for a wedding band. We arrived to the store at approximately 8pm CST and were greeted by the friendly sales staff who was eager to help. We sat down with the staff and began to look at options that may work for my custom, designed engagement ring. After trying on several options, the sales woman (brunette, middle aged) asked if we'd be interested in a custom ring to match mine. She explained that they could "work up a quote" while we waited. She made some notes and took the ring to the center of the store and began working with others on the quote/design of the band. Within 15-20 minutes she returned with a quote sheet and my ring which she gave back to me. I immediately noticed damage to the crown of the ring's setting. I handed my ring to my fiance and asked him about it and he noticed it too and began using their magnification to see the details. It was very obvious to he and I both the ring had been damaged by some sort of tool during those 15-20 mins they were in possession of my ring. They never left our sight but we could not see behind their counter as to what tools were being used. The saleswoman said "We only counted the diamonds so that we could match your ring". We continued to look at the ring and noticed damage and question the staff of what was done to my ring. Both the saleswoman and man (gemoligist) denied using any tool on the ring. We have no way to prove that my ring was damaged without filing a report to see the surveillance video during that time. Our guess is that the micrometer was the tool that damaged the ring but we have no proof. Thankfully no diamonds were missing and the damage is minor but in fact there is damage to my ring done by some employee. We're sure the damage was not intentional but the staff's attitude and denial of fault was very unsettling. The incedent was handled very poorly by the staff and we will do business with a trustworthy jeweler. We realize that mistakes can happen. We will be in hopes that other newly engaged couples aren't faced with such a disturbing experience during such a joyful time in their lives.
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Read more...
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Carriage Crossing) mall. This was our very first time to visit Jared. The purpose of our visit was to shop for a wedding band. We arrived to the store at approximately 8pm CST and were greeted by the friendly sales staff who was eager to help. We sat down with the staff and began to look at options that may work for my custom, designed engagement ring. After trying on several options, the sales woman (brunette, middle aged) asked if we'd be interested in a custom ring to match mine. She explained that they could "work up a quote" while we waited. She made some notes and took the ring to the center of the store and began working with others on the quote/design of the band. Within 15-20 minutes she returned with a quote sheet and my ring which she gave back to me. I immediately noticed damage to the crown of the ring's setting. I handed my ring to my fiance and asked him about it and he noticed it too and began using their magnification to see the details. It was very obvious to he and I both the ring had been damaged by some sort of tool during those 15-20 mins they were in possession of my ring. They never left our sight but we could not see behind their counter as to what tools were being used. The saleswoman said "We only counted the diamonds so that we could match your ring". We continued to look at the ring and noticed damage and question the staff of what was done to my ring. Both the saleswoman and man (gemoligist) denied using any tool on the ring. We have no way to prove that my ring was damaged without filing a report to see the surveillance video during that time. Our guess is that the micrometer was the tool that damaged the ring but we have no proof. Thankfully no diamonds were missing and the damage is minor but in fact there is damage to my ring done by some employee. We're sure the damage was not intentional but the staff's attitude and denial of fault was very unsettling. The incedent was handled very poorly by the staff and we will do business with a trustworthy jeweler. We realize that mistakes can happen. We will be in hopes that other newly engaged couples aren't faced with such a disturbing experience during such a joyful time in their lives. Read less
Services Used: Jewelry
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caitlyn
Wedding:
10/11/2010
4.8/5.0
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring and he has a tunsten wedding band. the woman who sized my husbands finger sized it wrong and when we went to pick up his ring after they had resized it it was to big for his finger, so they had to send it in again. we have had our rings for almost a year and i have already had three diamonds fall out. im not impressed at all with the quality of my ring, altho the people were very helpful and nice i would not recommend to purchase the womens jewlelry.
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring Read more...
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring and he has a tunsten wedding band. the woman who sized my husbands finger sized it wrong and when we went to pick up his ring after they had resized it it was to big for his finger, so they had to send it in again. we have had our rings for almost a year and i have already had three diamonds fall out. im not impressed at all with the quality of my ring, altho the people were very helpful and nice i would not recommend to purchase the womens jewlelry. Read less
Services Used: Jewelry
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I Hate Jarad Jewelers
Wedding:
10/9/2010
1.4/5.0
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They make promises they don't keep. I ordered a special ring for my first wedding anniversary. The manager assured me there wouldn't be any problems getting the ring in time. I reminded him that I've been given promises before and they fell short. He absoultely assured me there wouldn't be any problems. I explained again that the timing is so important because I had other things that were dependent on this. I explained if they don't deliver, the whole special plan I had for my wife would fall apart. I was ABSOLUTELY ASSURED at least nine times that nothing would go wrong. The manager said he would call that day and makes sure everything was OK and he would continue to call to make sure everything stayed on track. He also said he would call me and keep me updated. Well ... he didn't call anyone. I called him three days later and had to leave a message. He finally called me back later on Friday afternoon. He hadn't called anyone. He said he was sorry but got busy. Of course since he waited all day Friday before he returned my call ... it was too late for him to reach anyone. I had to call him on Monday even though he promised me on Friday he'd call me Monday morning (he didn't!). End result ... I won't be getting the ring in time. So much for customer service. I'm done. I'm a 30+ year customer of Jarad, Shaws and Kay Jewelers (all the same parent company). I'm done! I WILL NEVER BUY FROM ANY OF THEIR STORES AGAIN. I've had the same type of problems with Shaws and Kay as well. That's one of the reasons I started dealing with Jarad. I figured a "high-end" store would treat me better. They didn't! I suggest anyone considering buying from these guy consider my experiences. This isn't an isolated incident. This is just the final straw in one bad experience after another, for years.
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They Read more...
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They make promises they don't keep. I ordered a special ring for my first wedding anniversary. The manager assured me there wouldn't be any problems getting the ring in time. I reminded him that I've been given promises before and they fell short. He absoultely assured me there wouldn't be any problems. I explained again that the timing is so important because I had other things that were dependent on this. I explained if they don't deliver, the whole special plan I had for my wife would fall apart. I was ABSOLUTELY ASSURED at least nine times that nothing would go wrong. The manager said he would call that day and makes sure everything was OK and he would continue to call to make sure everything stayed on track. He also said he would call me and keep me updated. Well ... he didn't call anyone. I called him three days later and had to leave a message. He finally called me back later on Friday afternoon. He hadn't called anyone. He said he was sorry but got busy. Of course since he waited all day Friday before he returned my call ... it was too late for him to reach anyone. I had to call him on Monday even though he promised me on Friday he'd call me Monday morning (he didn't!). End result ... I won't be getting the ring in time. So much for customer service. I'm done. I'm a 30+ year customer of Jarad, Shaws and Kay Jewelers (all the same parent company). I'm done! I WILL NEVER BUY FROM ANY OF THEIR STORES AGAIN. I've had the same type of problems with Shaws and Kay as well. That's one of the reasons I started dealing with Jarad. I figured a "high-end" store would treat me better. They didn't! I suggest anyone considering buying from these guy consider my experiences. This isn't an isolated incident. This is just the final straw in one bad experience after another, for years. Read less
Services Used: Jewelry
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Jennifer
Wedding:
7/24/2010
4.8/5.0
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Shane Co. I choose this place for my wedding band because I liked the style of it a little better and the added bonus was that my finger was so small that it actually reduced the price of it by $50. They were able to get it in fairly quickly and they were very good about contacting me as soon as it came in. I was a little disappointing in the service they gave my husband when we were looking for his ring. The lady was a little pushy and she kept grabbing rings she thought he would like instead of just letting us try out rings. He didn't really find what he was looking for but I don't think he would have gotten his ring here even if he did find the one he liked just because the lady irritated him so much.
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Read more...
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Shane Co. I choose this place for my wedding band because I liked the style of it a little better and the added bonus was that my finger was so small that it actually reduced the price of it by $50. They were able to get it in fairly quickly and they were very good about contacting me as soon as it came in. I was a little disappointing in the service they gave my husband when we were looking for his ring. The lady was a little pushy and she kept grabbing rings she thought he would like instead of just letting us try out rings. He didn't really find what he was looking for but I don't think he would have gotten his ring here even if he did find the one he liked just because the lady irritated him so much. Read less
Services Used: Jewelry
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Very Disappointed
Wedding:
7/3/2010
0.5/5.0
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and they could not have been more difficult to deal with. Not only was it a ring, but a nice one at that. They have some real slackers behind the counter. Evelyn sized my soon to be wife's hand and assured us they would have it ready at the correct time and everything would be "perfect". Not only did they not have it ready on the date they determined, but it was the wrong size. So after they fouled up our perfect day, we had to bring it back and have it re-sized again. OK, the world is not a "perfect" place so they tried it again. However, the second time, they got it wrong, again. Still did not fit, hence the term knuckleheads crossing my mind. But again, the world is not a prefect place so we handed it back to them and they assured us that the third time is a charm. Not so fast, Evelyn and her worthless manager Berry still could not get it right and had the nerve to nearly bring my wife to tears. This was supposed to be a fun, memorable experience. Instead, I have to bring the ring to a different jeweler all together and start the ring sizing all over.
To sum it up they are unprofessional, arrogant and treat people like terribly. They need to run through kindergarten again and get a refresher course on manners and leave jewelry to true professional, not these knuckleheads.
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and Read more...
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and they could not have been more difficult to deal with. Not only was it a ring, but a nice one at that. They have some real slackers behind the counter. Evelyn sized my soon to be wife's hand and assured us they would have it ready at the correct time and everything would be "perfect". Not only did they not have it ready on the date they determined, but it was the wrong size. So after they fouled up our perfect day, we had to bring it back and have it re-sized again. OK, the world is not a "perfect" place so they tried it again. However, the second time, they got it wrong, again. Still did not fit, hence the term knuckleheads crossing my mind. But again, the world is not a prefect place so we handed it back to them and they assured us that the third time is a charm. Not so fast, Evelyn and her worthless manager Berry still could not get it right and had the nerve to nearly bring my wife to tears. This was supposed to be a fun, memorable experience. Instead, I have to bring the ring to a different jeweler all together and start the ring sizing all over.
To sum it up they are unprofessional, arrogant and treat people like terribly. They need to run through kindergarten again and get a refresher course on manners and leave jewelry to true professional, not these knuckleheads. Read less
Services Used: Jewelry
130x130_sq_1256695738912-benanderica
America097
Wedding:
6/18/2010
4.9/5.0
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice.
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice.
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice. Read less
Services Used: Jewelry
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MHVH
Wedding:
4/30/2010
0.0/5.0
My Fiance bought my engagement ring at Jared. It has been a horrible experience and lasted since the first day I got my ring.
The first day I got my ring 3 hours later it had holes in the band!!! We have never seen anything like it and when we took it backt to Jared the next day they said they were not sure what it was. They looked into it and it was a bad molding. They said I could find a different band, the band I currently had was one of their more high end bands, after unhappily choosing another band I absolutely fell in love with another, it was white gold just like the previous and looked great with my diamond. It cost $570 more than the last band.
I wear my new band for 1 WEEK!!!! and it turned yellow. The plating had worn off and underneath it was a yellow color, not a good mixture for white gold, normally underlying metal in white gold has a white color so when the plating comes off it is no longer shiny but still white. We took it back 5 more times!!! and they were fixing my ring in about 10 minutes, the 5th time we went the lady told us we had been getting it improperly plated, that a plating takes about a day. I didn't know people wanted there rings improperly plated.
We decided to call Sterling Jewelers and get them involved with our disappointment of their quality and customer service. We found out our ring contained over 12% copper, which is where the yellow color came from. They use it as a hardening metal. Rings that are to be white gold only use 5% or less copper. The lady said she would look into it. After a month of going back and forth they said they couldn't do anything besides offer us platinum at a charge of $2600 more than what we have already paid for. We were furious, especially since we found out that what we thought was a white gold band was in fact not!!! I didn't have my ring for about 15 days of the thirty day return and they would not return it so we could get out being connected or associated with Jared, even though they had my ring and claimed they could fix it. To this day 3 months later we are still fighting them and they have done nothing but give us a $100 Jared gift card. We don't want to give them anything or purchase from them, $100 after we calculated the purchase of the ring is .01% How helpful!!! If your going to Jared please don't you are making a mistake and an engagement ring is supposed to last a lifetime not a week!!! When you buy a car for $18000, you don't expect to go back everyweek to keep it working and with a ring it is the same case. Jared covers their bad quality jewelry with an irodium plating after selling the best product in the industry it is a cover for making cheap jewelry selling it for a lot of money and then having unhappy customers and not doing anything about it!!!!!
My Fiance bought my engagement ring at Jared. It has been a horrible experience and lasted since the first day I got my Read more...
My Fiance bought my engagement ring at Jared. It has been a horrible experience and lasted since the first day I got my ring.
The first day I got my ring 3 hours later it had holes in the band!!! We have never seen anything like it and when we took it backt to Jared the next day they said they were not sure what it was. They looked into it and it was a bad molding. They said I could find a different band, the band I currently had was one of their more high end bands, after unhappily choosing another band I absolutely fell in love with another, it was white gold just like the previous and looked great with my diamond. It cost $570 more than the last band.
I wear my new band for 1 WEEK!!!! and it turned yellow. The plating had worn off and underneath it was a yellow color, not a good mixture for white gold, normally underlying metal in white gold has a white color so when the plating comes off it is no longer shiny but still white. We took it back 5 more times!!! and they were fixing my ring in about 10 minutes, the 5th time we went the lady told us we had been getting it improperly plated, that a plating takes about a day. I didn't know people wanted there rings improperly plated.
We decided to call Sterling Jewelers and get them involved with our disappointment of their quality and customer service. We found out our ring contained over 12% copper, which is where the yellow color came from. They use it as a hardening metal. Rings that are to be white gold only use 5% or less copper. The lady said she would look into it. After a month of going back and forth they said they couldn't do anything besides offer us platinum at a charge of $2600 more than what we have already paid for. We were furious, especially since we found out that what we thought was a white gold band was in fact not!!! I didn't have my ring for about 15 days of the thirty day return and they would not return it so we could get out being connected or associated with Jared, even though they had my ring and claimed they could fix it. To this day 3 months later we are still fighting them and they have done nothing but give us a $100 Jared gift card. We don't want to give them anything or purchase from them, $100 after we calculated the purchase of the ring is .01% How helpful!!! If your going to Jared please don't you are making a mistake and an engagement ring is supposed to last a lifetime not a week!!! When you buy a car for $18000, you don't expect to go back everyweek to keep it working and with a ring it is the same case. Jared covers their bad quality jewelry with an irodium plating after selling the best product in the industry it is a cover for making cheap jewelry selling it for a lot of money and then having unhappy customers and not doing anything about it!!!!! Read less
Services Used: Jewelry
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rocz63
Wedding:
8/16/2009
0.0/5.0
Jared sells mall-quality jewelry while calling it fine jewelry! After only 3 months my "white gold" wedding band turned yellow gold. I believe they just dipped a regular gold ring to sell it, but I can't prove it. The plating has come off almost completely. While I understand there is a plating process on white gold, I have many friends who do not have to "re-dip" their wedding rings every few months, which is what Jared told me, "everyone who has white gold must do". After much research, I have determined that they just sold me lower quality white gold with not-so-good rhodium plating. So I am stuck with a lifetime of a wedding ring I have to take to Jared and have re-dipped every few months; a life sentence!
Also, if you try to complain you get stuck with customer service at headquarters as the highest authority. NO WHERE do they list their principals, officers, or any corporate info. Seems they are hiding something.
I do not recommend Jared and would never shop there again.
Jared sells mall-quality jewelry while calling it fine jewelry! After only 3 months my "white gold" wedding band turned Read more...
Jared sells mall-quality jewelry while calling it fine jewelry! After only 3 months my "white gold" wedding band turned yellow gold. I believe they just dipped a regular gold ring to sell it, but I can't prove it. The plating has come off almost completely. While I understand there is a plating process on white gold, I have many friends who do not have to "re-dip" their wedding rings every few months, which is what Jared told me, "everyone who has white gold must do". After much research, I have determined that they just sold me lower quality white gold with not-so-good rhodium plating. So I am stuck with a lifetime of a wedding ring I have to take to Jared and have re-dipped every few months; a life sentence!
Also, if you try to complain you get stuck with customer service at headquarters as the highest authority. NO WHERE do they list their principals, officers, or any corporate info. Seems they are hiding something.
I do not recommend Jared and would never shop there again. Read less
Services Used: Jewelry
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me2rean
Wedding:
5/31/2009
4.9/5.0
I bought my huband's wedding band here. The staff were very helpful and guided me through the process with a lot of knowledge and advice for me. I recommend coming here for any jewelry need!
I bought my huband's wedding band here. The staff were very helpful and guided me through the process with a lot of Read more...
I bought my huband's wedding band here. The staff were very helpful and guided me through the process with a lot of knowledge and advice for me. I recommend coming here for any jewelry need! Read less
Services Used: Jewelry
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kimanne37
Wedding:
5/9/2009
5.0/5.0
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that kind of stuff. We will use them for the wedding bands and everything in the future. They make everything extremely easy and are super friendly.
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that Read more...
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that kind of stuff. We will use them for the wedding bands and everything in the future. They make everything extremely easy and are super friendly. Read less
Services Used: Jewelry
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btrevino
Wedding:
4/4/2009
0.0/5.0
Terrible. DO NOT TRUST THEM! I took my wedding band in to be sized and soldered to my engagement ring. When I got it back the two rings didnt fit together right and they were too small. The manager, Christina Major, tried to explain to me that it was because the two rings were different shapes. She also said that since I was soldering two rings together I should have made it a larger size. I understood what she meant but thought I should have been told that before they soldered them together! She said that I should have been told that. I called the Customer Service Hotline to complain. They put me on hold while they contacted the store. I was shocked when they came back on the line and told me that the manager at the store said that I was told when I dropped off the ring, that I should have made the ring a bit larger since I was soldering them together. SHE FLAT OUT LIED!!! I was so furious about her lying that I WILL NEVER DO BUSINESS HERE AGAIN! I WILL ALSO WARN OTHERS NEVER TO GO TO JARED!
Terrible. DO NOT TRUST THEM! I took my wedding band in to be sized and soldered to my engagement ring. When I got it back Read more...
Terrible. DO NOT TRUST THEM! I took my wedding band in to be sized and soldered to my engagement ring. When I got it back the two rings didnt fit together right and they were too small. The manager, Christina Major, tried to explain to me that it was because the two rings were different shapes. She also said that since I was soldering two rings together I should have made it a larger size. I understood what she meant but thought I should have been told that before they soldered them together! She said that I should have been told that. I called the Customer Service Hotline to complain. They put me on hold while they contacted the store. I was shocked when they came back on the line and told me that the manager at the store said that I was told when I dropped off the ring, that I should have made the ring a bit larger since I was soldering them together. SHE FLAT OUT LIED!!! I was so furious about her lying that I WILL NEVER DO BUSINESS HERE AGAIN! I WILL ALSO WARN OTHERS NEVER TO GO TO JARED! Read less
Services Used: Jewelry
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Jacquelyn
Wedding:
11/3/2007
3.8/5.0
Beautiful engagement/wedding set. Great selection and in store jeweler for convienence.
Beautiful engagement/wedding set. Great selection and in store jeweler for convienence.
Beautiful engagement/wedding set. Great selection and in store jeweler for convienence. Read less
Services Used: Jewelry
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Sarah
Wedding:
8/5/2007
3.6/5.0
We were able to get a ring that I liked for $1200. My husband wasn't really interested in an expensive ring for himself, so he found a titanium ring for $100, which was nice. I was never able to find a wedding band that I liked to go with the engagement ring so I never bought one. I would have liked if they could have been more creative in offering me ideas for me to find a band I liked.
We were able to get a ring that I liked for $1200. My husband wasn't really interested in an expensive ring for himself, Read more...
We were able to get a ring that I liked for $1200. My husband wasn't really interested in an expensive ring for himself, so he found a titanium ring for $100, which was nice. I was never able to find a wedding band that I liked to go with the engagement ring so I never bought one. I would have liked if they could have been more creative in offering me ideas for me to find a band I liked. Read less
Services Used: Jewelry
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Stephanie
Wedding:
8/4/2007
5.0/5.0
We love Jared ! My husband and I both got our rings there and we couldn't be happier. He also surprised me with a gorgeous pair of diamond earrings as a wedding gift, and we got my maid of honor a necklace as well! They will be our lifelong jewelers :)
We love Jared ! My husband and I both got our rings there and we couldn't be happier. He also surprised me with a gorgeous Read more...
We love Jared ! My husband and I both got our rings there and we couldn't be happier. He also surprised me with a gorgeous pair of diamond earrings as a wedding gift, and we got my maid of honor a necklace as well! They will be our lifelong jewelers :) Read less
Services Used: Jewelry
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Jessica
Wedding:
7/20/2007
4.4/5.0
We got my wedding band there. My engagement ring was a custom piece made by a jeweler in Texas, and I live in Colorado; making another trip down there to have a custom band made was not an option at the time. My engagement ring is pretty unique, so I looked at several jewelry stores to find the right band. I thought the selection at Jared was the best that I saw. They did a great job resizing it, it looks beautiful and fits great. I did have a small issue at the beginning. One sales person told me that if I sautered the two rings together, my engagement ring would be covered under the warranty that came with the wedding band. Then another sales person told me that was not true. In the end, it was the first person that was correct, so I was very happy about that.
We got my wedding band there. My engagement ring was a custom piece made by a jeweler in Texas, and I live in Colorado; Read more...
We got my wedding band there. My engagement ring was a custom piece made by a jeweler in Texas, and I live in Colorado; making another trip down there to have a custom band made was not an option at the time. My engagement ring is pretty unique, so I looked at several jewelry stores to find the right band. I thought the selection at Jared was the best that I saw. They did a great job resizing it, it looks beautiful and fits great. I did have a small issue at the beginning. One sales person told me that if I sautered the two rings together, my engagement ring would be covered under the warranty that came with the wedding band. Then another sales person told me that was not true. In the end, it was the first person that was correct, so I was very happy about that. Read less
Services Used: Jewelry
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B
Wedding:
6/20/2007
3.0/5.0
After shopping around at several jewelry stores, my husband (then fiance') and I went to Jared to look for my engagement ring. I knew what I wanted and didn't see it in the store. We asked about designing our own ring and were pleased it was an option; however, we were unhappy about the pressure we received to go bigger on the diamond and more elaborate on the band design. We had a budget and repeated that what they were saying was not an option. In the middle of our conversation with a sales person, she left and told us another would be assisting us. We were not impressed and will not go back.
After shopping around at several jewelry stores, my husband (then fiance') and I went to Jared to look for my engagement Read more...
After shopping around at several jewelry stores, my husband (then fiance') and I went to Jared to look for my engagement ring. I knew what I wanted and didn't see it in the store. We asked about designing our own ring and were pleased it was an option; however, we were unhappy about the pressure we received to go bigger on the diamond and more elaborate on the band design. We had a budget and repeated that what they were saying was not an option. In the middle of our conversation with a sales person, she left and told us another would be assisting us. We were not impressed and will not go back. Read less
Services Used: Jewelry
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Jennifer
Wedding:
6/15/2007
5.0/5.0
Great selection and staff!
Great selection and staff!
Great selection and staff! Read less
Services Used: Jewelry
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csmogrl21
Wedding:
8/25/2006
1.1/5.0
Terrible, shady, underhanded are a few words I would like to use! I was told a bunch of bs about my engagement ring and how it would cost about $3000 to fix. I was told this with very great detail, so I believed them, and was so upset I had no idea what to do. I was also told that my wedding band diamonds were loose, so I decided to have them fixed. One of the diamonds fell out of the ring and I called the manager to tell them my whole long story. I was not even given the $60 back, there was" nothing they could do". I didn't even ask for a new ring or anything else other then my money back. They spend a ton of money on marketing, but can not be bothered to make their customers happy.
Terrible, shady, underhanded are a few words I would like to use! I was told a bunch of bs about my engagement ring and Read more...
Terrible, shady, underhanded are a few words I would like to use! I was told a bunch of bs about my engagement ring and how it would cost about $3000 to fix. I was told this with very great detail, so I believed them, and was so upset I had no idea what to do. I was also told that my wedding band diamonds were loose, so I decided to have them fixed. One of the diamonds fell out of the ring and I called the manager to tell them my whole long story. I was not even given the $60 back, there was" nothing they could do". I didn't even ask for a new ring or anything else other then my money back. They spend a ton of money on marketing, but can not be bothered to make their customers happy. Read less
Services Used: Jewelry
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minnie192
Wedding:
5/14/2006
4.0/5.0
Great service. Everyone is eager to help you out. Definitely go with the warranty, if my diamond falls out or gets damaged after they have inspected my prongs, they will replace. I get them checked biannually and cleaned free every month. My husband's titanium ring is amazing and has very cool Celtic designs on it.
Great service. Everyone is eager to help you out. Definitely go with the warranty, if my diamond falls out or gets damaged Read more...
Great service. Everyone is eager to help you out. Definitely go with the warranty, if my diamond falls out or gets damaged after they have inspected my prongs, they will replace. I get them checked biannually and cleaned free every month. My husband's titanium ring is amazing and has very cool Celtic designs on it. Read less
Services Used: Jewelry
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Priscilla
Wedding:
7/22/2005
3.4/5.0
Love the Jewelry, and most of the time get great service. Still 1 of 5 times in this place and I am told conflicting info, staff needs to be more educated on the jewelry.
Love the Jewelry, and most of the time get great service. Still 1 of 5 times in this place and I am told conflicting info, Read more...
Love the Jewelry, and most of the time get great service. Still 1 of 5 times in this place and I am told conflicting info, staff needs to be more educated on the jewelry. Read less
Services Used: Jewelry
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Maria
Wedding:
6/24/2005
5.0/5.0
Jared Jewelers created a one of a kind design. My husband takes creadit for the design and Jared's made it happen.
Beautiful, reasonably priced, forever cherished!
Get the lifetime warranty. I take it to the store location monthly to get it polished and rhodium dipped...at no extra charge. (White gold requires more maintenance.)
I bought the groom's ring here too.
Great service.
Jared Jewelers created a one of a kind design. My husband takes creadit for the design and Jared's made it happen.
Read more...
Jared Jewelers created a one of a kind design. My husband takes creadit for the design and Jared's made it happen.
Beautiful, reasonably priced, forever cherished!
Get the lifetime warranty. I take it to the store location monthly to get it polished and rhodium dipped...at no extra charge. (White gold requires more maintenance.)
I bought the groom's ring here too.
Great service. Read less
Services Used: Jewelry
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amber
Wedding:
5/6/2005
5.0/5.0
This vender was the most professional i highly recommend them. my ring fits wonderfully and im very happy with how i was treated
This vender was the most professional i highly recommend them. my ring fits wonderfully and im very happy with how i was Read more...
This vender was the most professional i highly recommend them. my ring fits wonderfully and im very happy with how i was treated Read less
Services Used: Jewelry
Bg6
Anonymous
Wedding:
2+ years ago
5.0/5.0
THEY WERE AMAZING!!! Two of the women in there were great and they were more than helpful! They cgot us all of the discounts we could possibly get!
THEY WERE AMAZING!!! Two of the women in there were great and they were more than helpful! They cgot us all of the Read more...
THEY WERE AMAZING!!! Two of the women in there were great and they were more than helpful! They cgot us all of the discounts we could possibly get! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.0/5.0
ABSOLUTE worst! HORRIBLE customer service! Never told us the small diamonds on the band would fall out cause finger size. Jeweler broken the original ring, 2 wks b4 my wedding had to pick out a new setting. Threw away my yellow diamond. Reordered second wedding set, told us it would be there Nov, it was never ordered. Reordered it & said it would be there Jan/Feb & went to pick it up, it was the wrong setting! We fraught w/ this place & got no money back, only store credit! We'll NEVER GO BACK!
ABSOLUTE worst! HORRIBLE customer service! Never told us the small diamonds on the band would fall out cause finger size. Read more...
ABSOLUTE worst! HORRIBLE customer service! Never told us the small diamonds on the band would fall out cause finger size. Jeweler broken the original ring, 2 wks b4 my wedding had to pick out a new setting. Threw away my yellow diamond. Reordered second wedding set, told us it would be there Nov, it was never ordered. Reordered it & said it would be there Jan/Feb & went to pick it up, it was the wrong setting! We fraught w/ this place & got no money back, only store credit! We'll NEVER GO BACK! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Jared is by far the worst company I have ever had the displeasure of working with. They lied to me in store about my payments on their jared card just to get me to spend money, lied to me about their diamond/ring protection plan, never returned my phone calls to customer care, accessed a late payment fee to a bill after they told us not to pay it because they were still sorting things out, told me they would accept a return but then refused it when we took it to the store, all that and the ring and watch purchased broke in the first month. Absolutely never will shop here again. All they want is to take money for poor quality jewelry.
Jared is by far the worst company I have ever had the displeasure of working with. They lied to me in store about my Read more...
Jared is by far the worst company I have ever had the displeasure of working with. They lied to me in store about my payments on their jared card just to get me to spend money, lied to me about their diamond/ring protection plan, never returned my phone calls to customer care, accessed a late payment fee to a bill after they told us not to pay it because they were still sorting things out, told me they would accept a return but then refused it when we took it to the store, all that and the ring and watch purchased broke in the first month. Absolutely never will shop here again. All they want is to take money for poor quality jewelry. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.7/5.0
If you are going to customize your jewelry here this is not the place. I suggest some place else. I was very dissatisfied with our service and our associate that helped us. I can't even begin to explain the disaster we had to go through to get this. HORRIBLE! I love my ring in the end! But I know you can find a better jewelry place that customizes and does a better job. Jared will never receive business from us again.
If you are going to customize your jewelry here this is not the place. I suggest some place else. I was very dissatisfied Read more...
If you are going to customize your jewelry here this is not the place. I suggest some place else. I was very dissatisfied with our service and our associate that helped us. I can't even begin to explain the disaster we had to go through to get this. HORRIBLE! I love my ring in the end! But I know you can find a better jewelry place that customizes and does a better job. Jared will never receive business from us again. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Please don;t buy from Jared. We made the mistake of buying twice from them. Both times we were severely disappointed in the quality. The workmanship is horrible. The product is nothing like it was supposed to be. The return policy is rigid. They do not stand behind their products. Also, the engagment ring for my daughter was sized and when we received it back, the diamond was not the same one that was sent in. Very unethical. Why we trusted them a second time, I DO NOT KNOW!!!! I really wish I would have seen all of these terrible reviews before I bought anything from the.
Please don;t buy from Jared. We made the mistake of buying twice from them. Both times we were severely disappointed in Read more...
Please don;t buy from Jared. We made the mistake of buying twice from them. Both times we were severely disappointed in the quality. The workmanship is horrible. The product is nothing like it was supposed to be. The return policy is rigid. They do not stand behind their products. Also, the engagment ring for my daughter was sized and when we received it back, the diamond was not the same one that was sent in. Very unethical. Why we trusted them a second time, I DO NOT KNOW!!!! I really wish I would have seen all of these terrible reviews before I bought anything from the. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
0.0/5.0
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the things they tell their customers. My friend bought their ring, on my suggestion, from the orem store and was told by the person they bought the ring from that they could return it for instore credit at any time(even though it was a custom ring)! They have messed up the ring 4 times(including DEEP DIGS IN THE GOLD, AND TWO DAMAGED STONES), when she went in to approve the wax she pointed out the flaws in it and was told that it would look perfect in metal, IT DOES NOT! finally she went in to speak with a manager because she was so upset and was told by the diamond counter manager (who was amazing) that she could absolutely exchange it for a ring that would actually make her happy(SHE EVEN LOOKED AT DIFFERENT RINGS WITH HER) but she had to come in and talk to the store manager and he would take care of her. He took care of her b...y making her CRY for the SECOND time in the store and being sarcastic and NASTY to me when i objected. We called the corporate number to see if we could get any assistance and they REFUSED TO TAKE RESPONSIBILITY for THEIR SALES PEOPLE AND WHAT THEY TELL THEIR CUSTOMERS. I will NEVER send anyone to this company again, and will tell everyone i speak with how HORRIBLE THEY ARE to their customers! All they do is LIE and then when you call them on it they hide behind the fine print on a receipt, not what was actually said to their customers. You had a chance to make a lifetime customer of me, and my friends. To make her happy with her ring, instead everytime she looks at it all she can see is how horribly she has been treated and hates it. She isn't even planning on wearing it now! Instead you've lost any future business that i would have given you. and I will do ALL in my power to make sure that everyone i know or talk to, knows how awful you treat your customers and will never shop there.
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the Read more...
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the things they tell their customers. My friend bought their ring, on my suggestion, from the orem store and was told by the person they bought the ring from that they could return it for instore credit at any time(even though it was a custom ring)! They have messed up the ring 4 times(including DEEP DIGS IN THE GOLD, AND TWO DAMAGED STONES), when she went in to approve the wax she pointed out the flaws in it and was told that it would look perfect in metal, IT DOES NOT! finally she went in to speak with a manager because she was so upset and was told by the diamond counter manager (who was amazing) that she could absolutely exchange it for a ring that would actually make her happy(SHE EVEN LOOKED AT DIFFERENT RINGS WITH HER) but she had to come in and talk to the store manager and he would take care of her. He took care of her b...y making her CRY for the SECOND time in the store and being sarcastic and NASTY to me when i objected. We called the corporate number to see if we could get any assistance and they REFUSED TO TAKE RESPONSIBILITY for THEIR SALES PEOPLE AND WHAT THEY TELL THEIR CUSTOMERS. I will NEVER send anyone to this company again, and will tell everyone i speak with how HORRIBLE THEY ARE to their customers! All they do is LIE and then when you call them on it they hide behind the fine print on a receipt, not what was actually said to their customers. You had a chance to make a lifetime customer of me, and my friends. To make her happy with her ring, instead everytime she looks at it all she can see is how horribly she has been treated and hates it. She isn't even planning on wearing it now! Instead you've lost any future business that i would have given you. and I will do ALL in my power to make sure that everyone i know or talk to, knows how awful you treat your customers and will never shop there. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I had my lovings wife wedding ring sized and attached to another ring I bought their. They did a horrible job and ruined it. She is now ashamed to even show it to anyone. They didn't even try to make it some what acceptable.Very rude employes.
Disappointed Husband.
I had my lovings wife wedding ring sized and attached to another ring I bought their. They did a horrible job and ruined Read more...
I had my lovings wife wedding ring sized and attached to another ring I bought their. They did a horrible job and ruined it. She is now ashamed to even show it to anyone. They didn't even try to make it some what acceptable.Very rude employes.
Disappointed Husband. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
1.2/5.0
My fiance purchased my ring in March 2012, and it is now July 2012 and I just realized that I have lost another diamond in my ring. In May we noticed that one of the three big diamonds were missing so I took the ring into the store and it took my 6 weeks to get my ring back. Two weeks after me getting the ring back I just noticed that one of the smaller diamonds are missing...
My fiance purchased my ring in March 2012, and it is now July 2012 and I just realized that I have lost another diamond in Read more...
My fiance purchased my ring in March 2012, and it is now July 2012 and I just realized that I have lost another diamond in my ring. In May we noticed that one of the three big diamonds were missing so I took the ring into the store and it took my 6 weeks to get my ring back. Two weeks after me getting the ring back I just noticed that one of the smaller diamonds are missing... Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
0.3/5.0
Once Jared gets the sale, they do not care about customers after that! First when my fiance purchased the ring, they told him it would be ready by a certain day and time and it was not ready! When me and him when back a few months later to get my ring re-sized, they could not find him in the system, when he was just their months ago! HELLO YOU SHOULD HAVE RECORD IN YOUR SYSTEM BY LAST NAME OF PURCHASES! So the lady then tells me my ring wouldn't be ready until 3 days later! I was in their on a Sunday and they told me it would be ready by that Wed., HELLO I JUST GOT THE RING, I AM NOT WAITING 3 DAYS! I thought they would have it re-sized that same day, but no "they were so backed up" BS! they were not, they are just lazy and unorganized. The lady then says it would be ready the next day (mon) by 7pm, i go there and guess what?!? ITS NOT READY!! SHOCKER! They tell me to come back an 1hr and a ½ later and its still too loose, the lady says give it a few weeks, ok fine. Here it is 4 weeks later, the ring it still too loose. I went back to jared today and GUESS WHAT?! -THEY COULD NOT FIND MY FIANCE'S NAME IN THE SYSTEM AGAIN! I WAS READY TO SCREAM. SO UNPROFESSIONAL AND UNORGANIZED.. finally after 15 min the lady finally finds his info- I needed to get my ring re-sized a 1/4 size smaller then what it was, this is a Wed. I am dropping it off for the ring to go down a 1/4 size they tell me it will be ready by SUNDAY, ARE YOU KIDDING ME! NO WAY! What newly engaged person wants to part with their ring for that long? 1 day is long enough! Their service should be much better for having your ring re-sized it should be done that same day or NO LONGER then 1 day! After a customer spends thousands of dollars on a ring, they need to get treated with this stress? I DON'T THINK SO! SOMETHING NEEDS TO BE FIXED! I WOULD NEVER RECOMMEND JARED TO ANYONE NOT EVEN MY WORST ENEMY!
Once Jared gets the sale, they do not care about customers after that! First when my fiance purchased the ring, they told Read more...
Once Jared gets the sale, they do not care about customers after that! First when my fiance purchased the ring, they told him it would be ready by a certain day and time and it was not ready! When me and him when back a few months later to get my ring re-sized, they could not find him in the system, when he was just their months ago! HELLO YOU SHOULD HAVE RECORD IN YOUR SYSTEM BY LAST NAME OF PURCHASES! So the lady then tells me my ring wouldn't be ready until 3 days later! I was in their on a Sunday and they told me it would be ready by that Wed., HELLO I JUST GOT THE RING, I AM NOT WAITING 3 DAYS! I thought they would have it re-sized that same day, but no "they were so backed up" BS! they were not, they are just lazy and unorganized. The lady then says it would be ready the next day (mon) by 7pm, i go there and guess what?!? ITS NOT READY!! SHOCKER! They tell me to come back an 1hr and a ½ later and its still too loose, the lady says give it a few weeks, ok fine. Here it is 4 weeks later, the ring it still too loose. I went back to jared today and GUESS WHAT?! -THEY COULD NOT FIND MY FIANCE'S NAME IN THE SYSTEM AGAIN! I WAS READY TO SCREAM. SO UNPROFESSIONAL AND UNORGANIZED.. finally after 15 min the lady finally finds his info- I needed to get my ring re-sized a 1/4 size smaller then what it was, this is a Wed. I am dropping it off for the ring to go down a 1/4 size they tell me it will be ready by SUNDAY, ARE YOU KIDDING ME! NO WAY! What newly engaged person wants to part with their ring for that long? 1 day is long enough! Their service should be much better for having your ring re-sized it should be done that same day or NO LONGER then 1 day! After a customer spends thousands of dollars on a ring, they need to get treated with this stress? I DON'T THINK SO! SOMETHING NEEDS TO BE FIXED! I WOULD NEVER RECOMMEND JARED TO ANYONE NOT EVEN MY WORST ENEMY! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.8/5.0
Terrible, terrible....The diamonds begin to fall out after 33 days of purchase. They refused to fix until I paid them 99.00 for repairs. The diamonds that were re-set are not level in the setting. The ring looks as if it came from the dollar store.
Terrible, terrible....The diamonds begin to fall out after 33 days of purchase. They refused to fix until I paid them Read more...
Terrible, terrible....The diamonds begin to fall out after 33 days of purchase. They refused to fix until I paid them 99.00 for repairs. The diamonds that were re-set are not level in the setting. The ring looks as if it came from the dollar store. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
1.6/5.0
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered together. They look absolutely beautiful. However, I am not impressed with the staff at this Jared. They are rude, not understanding, and We've been in several times because my ring constantly is scratched, dented and a diamond even fell out. We drive all the way down from Wyoming, but they will not make an appointment and then scoff when we would like to have the ring repaired over the weekend. I have had the ring for 8 months and it has been repaired 6 times. I would highly suggest you make the trek to the Jared in Loveland or Denver, where the employees actually know what they're doing.
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered Read more...
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered together. They look absolutely beautiful. However, I am not impressed with the staff at this Jared. They are rude, not understanding, and We've been in several times because my ring constantly is scratched, dented and a diamond even fell out. We drive all the way down from Wyoming, but they will not make an appointment and then scoff when we would like to have the ring repaired over the weekend. I have had the ring for 8 months and it has been repaired 6 times. I would highly suggest you make the trek to the Jared in Loveland or Denver, where the employees actually know what they're doing. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.7/5.0
Bought a setting with a lot of small diamonds. They must have used cheap glue because it drops them all the time, and they weaseled out of the warranty eventually
Bought a setting with a lot of small diamonds. They must have used cheap glue because it drops them all the time, and they Read more...
Bought a setting with a lot of small diamonds. They must have used cheap glue because it drops them all the time, and they weaseled out of the warranty eventually Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
1.6/5.0
If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go shop to get an idea of what you want - but their prices are ridiculous for what you get. I found a 2 ct diamond there that I liked- there price was 22,000 - I bought the same quality and size of diamond at a different jewelry store for 9000 - Jared also had a setting that I liked and I took a picture of it ( off of the website) to 3 different jewelers that make custom jewelry and they could all make it for 1/2 the price with same quality of diamonds and heavier on the gold . Not only are they over priced - when I was looking at spending over 25k in their store they were also going to charge me an extra 300 to change the head on the mounting and to set the diamond for me! All of the other jewelers were willing to do this for free! Yes they do offer a warranty - but guess what so does every other store - they don't have anything special - yes I did have to wait a week to get my ring vs walking out of the store with it - but I don't know about you but for me I will wait a week to save 12k !
If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go Read more...
If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go shop to get an idea of what you want - but their prices are ridiculous for what you get. I found a 2 ct diamond there that I liked- there price was 22,000 - I bought the same quality and size of diamond at a different jewelry store for 9000 - Jared also had a setting that I liked and I took a picture of it ( off of the website) to 3 different jewelers that make custom jewelry and they could all make it for 1/2 the price with same quality of diamonds and heavier on the gold . Not only are they over priced - when I was looking at spending over 25k in their store they were also going to charge me an extra 300 to change the head on the mounting and to set the diamond for me! All of the other jewelers were willing to do this for free! Yes they do offer a warranty - but guess what so does every other store - they don't have anything special - yes I did have to wait a week to get my ring vs walking out of the store with it - but I don't know about you but for me I will wait a week to save 12k ! Read less
Services Used: Jewelry
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Tina
Wedding:
9/18/2004
5.0/5.0
I found the greatest wedding set. We were able to open a Jared credit card and pay for our rings later. This really helped considering the wedding expenses.
I found the greatest wedding set. We were able to open a Jared credit card and pay for our rings later. This really helped Read more...
I found the greatest wedding set. We were able to open a Jared credit card and pay for our rings later. This really helped considering the wedding expenses. Read less
Services Used: Jewelry
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Susan
Wedding:
11/30/1999
0.8/5.0
Jared-Galleria of Jewelry, is a bad place to buy wedding rings or anything else. They pressure sell everyone and if you are 1 day late in making a payment their collections department starts calling. When my fiance bought my ring the diamond was not soldered in the prongs correctly, so I had to take it back and make sure they did their job right. The watch he bought for me broke immediately, so buying jewelry their is not good. All of their jewelry is over priced and you can get a better deal somewhere else. I would not recommend any of the Jared stores.
Jared-Galleria of Jewelry, is a bad place to buy wedding rings or anything else. They pressure sell everyone and if you Read more...
Jared-Galleria of Jewelry, is a bad place to buy wedding rings or anything else. They pressure sell everyone and if you are 1 day late in making a payment their collections department starts calling. When my fiance bought my ring the diamond was not soldered in the prongs correctly, so I had to take it back and make sure they did their job right. The watch he bought for me broke immediately, so buying jewelry their is not good. All of their jewelry is over priced and you can get a better deal somewhere else. I would not recommend any of the Jared stores. Read less
Services Used: Jewelry
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