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Jared - Galleria of Jewelry

Westminster , CO

LOCATION

9210 Sheridan Blvd
Westminster, CO 80031 US

PHONE

303-426-4405

WEBSITE

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Jewelry

REVIEWS

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jimgrande21
Wedding:
1/1/2011
0.0/5.0
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them.
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought Read more...
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them. Read less
Services Used: Jewelry
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Robert
Wedding:
11/19/2010
0.6/5.0
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written appraisal for insurance when picking up and told it would be sent. Never came, salesperson would never call back. Customer service said they only do certificates of how much you paid not the value they said it was worth. I have purchased from jewelry stores all over the country and never had this problem. This makes me think they tell you a higher value and then sell for less to make you believe you got a deal. If they are not willing to back up what they tell you verbally on paper then how can they be trusted? Think carefully before you buy at this store.
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written Read more...
I bought an anniversary band and a movado watch. They were nice in the store while selling it. Asked for a written appraisal for insurance when picking up and told it would be sent. Never came, salesperson would never call back. Customer service said they only do certificates of how much you paid not the value they said it was worth. I have purchased from jewelry stores all over the country and never had this problem. This makes me think they tell you a higher value and then sell for less to make you believe you got a deal. If they are not willing to back up what they tell you verbally on paper then how can they be trusted? Think carefully before you buy at this store. Read less
Services Used: Jewelry
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smashinvegas
Wedding:
11/6/2010
1.0/5.0
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Carriage Crossing) mall. This was our very first time to visit Jared. The purpose of our visit was to shop for a wedding band. We arrived to the store at approximately 8pm CST and were greeted by the friendly sales staff who was eager to help. We sat down with the staff and began to look at options that may work for my custom, designed engagement ring. After trying on several options, the sales woman (brunette, middle aged) asked if we'd be interested in a custom ring to match mine. She explained that they could "work up a quote" while we waited. She made some notes and took the ring to the center of the store and began working with others on the quote/design of the band. Within 15-20 minutes she returned with a quote sheet and my ring which she gave back to me. I immediately noticed damage to the crown of the ring's setting. I handed my ring to my fiance and asked him about it and he noticed it too and began using their magnification to see the details. It was very obvious to he and I both the ring had been damaged by some sort of tool during those 15-20 mins they were in possession of my ring. They never left our sight but we could not see behind their counter as to what tools were being used. The saleswoman said "We only counted the diamonds so that we could match your ring". We continued to look at the ring and noticed damage and question the staff of what was done to my ring. Both the saleswoman and man (gemoligist) denied using any tool on the ring. We have no way to prove that my ring was damaged without filing a report to see the surveillance video during that time. Our guess is that the micrometer was the tool that damaged the ring but we have no proof. Thankfully no diamonds were missing and the damage is minor but in fact there is damage to my ring done by some employee. We're sure the damage was not intentional but the staff's attitude and denial of fault was very unsettling. The incedent was handled very poorly by the staff and we will do business with a trustworthy jeweler. We realize that mistakes can happen. We will be in hopes that other newly engaged couples aren't faced with such a disturbing experience during such a joyful time in their lives.
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Read more...
Jared, The Galleria of Jewelry.
Last night my fiance and I visited the jared store in the Collierville, TN (The Avenue Carriage Crossing) mall. This was our very first time to visit Jared. The purpose of our visit was to shop for a wedding band. We arrived to the store at approximately 8pm CST and were greeted by the friendly sales staff who was eager to help. We sat down with the staff and began to look at options that may work for my custom, designed engagement ring. After trying on several options, the sales woman (brunette, middle aged) asked if we'd be interested in a custom ring to match mine. She explained that they could "work up a quote" while we waited. She made some notes and took the ring to the center of the store and began working with others on the quote/design of the band. Within 15-20 minutes she returned with a quote sheet and my ring which she gave back to me. I immediately noticed damage to the crown of the ring's setting. I handed my ring to my fiance and asked him about it and he noticed it too and began using their magnification to see the details. It was very obvious to he and I both the ring had been damaged by some sort of tool during those 15-20 mins they were in possession of my ring. They never left our sight but we could not see behind their counter as to what tools were being used. The saleswoman said "We only counted the diamonds so that we could match your ring". We continued to look at the ring and noticed damage and question the staff of what was done to my ring. Both the saleswoman and man (gemoligist) denied using any tool on the ring. We have no way to prove that my ring was damaged without filing a report to see the surveillance video during that time. Our guess is that the micrometer was the tool that damaged the ring but we have no proof. Thankfully no diamonds were missing and the damage is minor but in fact there is damage to my ring done by some employee. We're sure the damage was not intentional but the staff's attitude and denial of fault was very unsettling. The incedent was handled very poorly by the staff and we will do business with a trustworthy jeweler. We realize that mistakes can happen. We will be in hopes that other newly engaged couples aren't faced with such a disturbing experience during such a joyful time in their lives. Read less
Services Used: Jewelry
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caitlyn
Wedding:
10/11/2010
4.8/5.0
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring and he has a tunsten wedding band. the woman who sized my husbands finger sized it wrong and when we went to pick up his ring after they had resized it it was to big for his finger, so they had to send it in again. we have had our rings for almost a year and i have already had three diamonds fall out. im not impressed at all with the quality of my ring, altho the people were very helpful and nice i would not recommend to purchase the womens jewlelry.
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring Read more...
me and my husband purchased both our rings from jared in boise idaho. i have a wedding band set with the engagement ring and he has a tunsten wedding band. the woman who sized my husbands finger sized it wrong and when we went to pick up his ring after they had resized it it was to big for his finger, so they had to send it in again. we have had our rings for almost a year and i have already had three diamonds fall out. im not impressed at all with the quality of my ring, altho the people were very helpful and nice i would not recommend to purchase the womens jewlelry. Read less
Services Used: Jewelry
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I Hate Jarad Jewelers
Wedding:
10/9/2010
1.4/5.0
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They make promises they don't keep. I ordered a special ring for my first wedding anniversary. The manager assured me there wouldn't be any problems getting the ring in time. I reminded him that I've been given promises before and they fell short. He absoultely assured me there wouldn't be any problems. I explained again that the timing is so important because I had other things that were dependent on this. I explained if they don't deliver, the whole special plan I had for my wife would fall apart. I was ABSOLUTELY ASSURED at least nine times that nothing would go wrong. The manager said he would call that day and makes sure everything was OK and he would continue to call to make sure everything stayed on track. He also said he would call me and keep me updated. Well ... he didn't call anyone. I called him three days later and had to leave a message. He finally called me back later on Friday afternoon. He hadn't called anyone. He said he was sorry but got busy. Of course since he waited all day Friday before he returned my call ... it was too late for him to reach anyone. I had to call him on Monday even though he promised me on Friday he'd call me Monday morning (he didn't!). End result ... I won't be getting the ring in time. So much for customer service. I'm done. I'm a 30+ year customer of Jarad, Shaws and Kay Jewelers (all the same parent company). I'm done! I WILL NEVER BUY FROM ANY OF THEIR STORES AGAIN. I've had the same type of problems with Shaws and Kay as well. That's one of the reasons I started dealing with Jarad. I figured a "high-end" store would treat me better. They didn't! I suggest anyone considering buying from these guy consider my experiences. This isn't an isolated incident. This is just the final straw in one bad experience after another, for years.
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They Read more...
I have consistently had problems with Jarad over the past three years. These folks almost never return phone calls. They make promises they don't keep. I ordered a special ring for my first wedding anniversary. The manager assured me there wouldn't be any problems getting the ring in time. I reminded him that I've been given promises before and they fell short. He absoultely assured me there wouldn't be any problems. I explained again that the timing is so important because I had other things that were dependent on this. I explained if they don't deliver, the whole special plan I had for my wife would fall apart. I was ABSOLUTELY ASSURED at least nine times that nothing would go wrong. The manager said he would call that day and makes sure everything was OK and he would continue to call to make sure everything stayed on track. He also said he would call me and keep me updated. Well ... he didn't call anyone. I called him three days later and had to leave a message. He finally called me back later on Friday afternoon. He hadn't called anyone. He said he was sorry but got busy. Of course since he waited all day Friday before he returned my call ... it was too late for him to reach anyone. I had to call him on Monday even though he promised me on Friday he'd call me Monday morning (he didn't!). End result ... I won't be getting the ring in time. So much for customer service. I'm done. I'm a 30+ year customer of Jarad, Shaws and Kay Jewelers (all the same parent company). I'm done! I WILL NEVER BUY FROM ANY OF THEIR STORES AGAIN. I've had the same type of problems with Shaws and Kay as well. That's one of the reasons I started dealing with Jarad. I figured a "high-end" store would treat me better. They didn't! I suggest anyone considering buying from these guy consider my experiences. This isn't an isolated incident. This is just the final straw in one bad experience after another, for years. Read less
Services Used: Jewelry
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Jennifer
Wedding:
7/24/2010
4.8/5.0
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Shane Co. I choose this place for my wedding band because I liked the style of it a little better and the added bonus was that my finger was so small that it actually reduced the price of it by $50. They were able to get it in fairly quickly and they were very good about contacting me as soon as it came in. I was a little disappointing in the service they gave my husband when we were looking for his ring. The lady was a little pushy and she kept grabbing rings she thought he would like instead of just letting us try out rings. He didn't really find what he was looking for but I don't think he would have gotten his ring here even if he did find the one he liked just because the lady irritated him so much.
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Read more...
I had already been looking at wedding bands for a while and I had narrowed it down to a contour band either here or at the Shane Co. I choose this place for my wedding band because I liked the style of it a little better and the added bonus was that my finger was so small that it actually reduced the price of it by $50. They were able to get it in fairly quickly and they were very good about contacting me as soon as it came in. I was a little disappointing in the service they gave my husband when we were looking for his ring. The lady was a little pushy and she kept grabbing rings she thought he would like instead of just letting us try out rings. He didn't really find what he was looking for but I don't think he would have gotten his ring here even if he did find the one he liked just because the lady irritated him so much. Read less
Services Used: Jewelry
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Very Disappointed
Wedding:
7/3/2010
0.5/5.0
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and they could not have been more difficult to deal with. Not only was it a ring, but a nice one at that. They have some real slackers behind the counter. Evelyn sized my soon to be wife's hand and assured us they would have it ready at the correct time and everything would be "perfect". Not only did they not have it ready on the date they determined, but it was the wrong size. So after they fouled up our perfect day, we had to bring it back and have it re-sized again. OK, the world is not a "perfect" place so they tried it again. However, the second time, they got it wrong, again. Still did not fit, hence the term knuckleheads crossing my mind. But again, the world is not a prefect place so we handed it back to them and they assured us that the third time is a charm. Not so fast, Evelyn and her worthless manager Berry still could not get it right and had the nerve to nearly bring my wife to tears. This was supposed to be a fun, memorable experience. Instead, I have to bring the ring to a different jeweler all together and start the ring sizing all over.
To sum it up they are unprofessional, arrogant and treat people like terribly. They need to run through kindergarten again and get a refresher course on manners and leave jewelry to true professional, not these knuckleheads.
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and Read more...
Without a doubt the worst experience ever. We recently purchased a diamond engagement ring from these knuckleheads and they could not have been more difficult to deal with. Not only was it a ring, but a nice one at that. They have some real slackers behind the counter. Evelyn sized my soon to be wife's hand and assured us they would have it ready at the correct time and everything would be "perfect". Not only did they not have it ready on the date they determined, but it was the wrong size. So after they fouled up our perfect day, we had to bring it back and have it re-sized again. OK, the world is not a "perfect" place so they tried it again. However, the second time, they got it wrong, again. Still did not fit, hence the term knuckleheads crossing my mind. But again, the world is not a prefect place so we handed it back to them and they assured us that the third time is a charm. Not so fast, Evelyn and her worthless manager Berry still could not get it right and had the nerve to nearly bring my wife to tears. This was supposed to be a fun, memorable experience. Instead, I have to bring the ring to a different jeweler all together and start the ring sizing all over.
To sum it up they are unprofessional, arrogant and treat people like terribly. They need to run through kindergarten again and get a refresher course on manners and leave jewelry to true professional, not these knuckleheads. Read less
Services Used: Jewelry
130x130 sq 1256695738912 benanderica
America097
Wedding:
6/18/2010
4.9/5.0
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice.
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice.
We would go there again. The sales people were nice, and not too pushy. They offered us water or coffee which was nice. Read less
Services Used: Jewelry
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kimanne37
Wedding:
5/9/2009
5.0/5.0
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that kind of stuff. We will use them for the wedding bands and everything in the future. They make everything extremely easy and are super friendly.
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that Read more...
I love my engagment ring, and didnt expect my fiance to find one that I would like without me. Hes not very good at that kind of stuff. We will use them for the wedding bands and everything in the future. They make everything extremely easy and are super friendly. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
0.0/5.0
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the things they tell their customers. My friend bought their ring, on my suggestion, from the orem store and was told by the person they bought the ring from that they could return it for instore credit at any time(even though it was a custom ring)! They have messed up the ring 4 times(including DEEP DIGS IN THE GOLD, AND TWO DAMAGED STONES), when she went in to approve the wax she pointed out the flaws in it and was told that it would look perfect in metal, IT DOES NOT! finally she went in to speak with a manager because she was so upset and was told by the diamond counter manager (who was amazing) that she could absolutely exchange it for a ring that would actually make her happy(SHE EVEN LOOKED AT DIFFERENT RINGS WITH HER) but she had to come in and talk to the store manager and he would take care of her. He took care of her b...y making her CRY for the SECOND time in the store and being sarcastic and NASTY to me when i objected. We called the corporate number to see if we could get any assistance and they REFUSED TO TAKE RESPONSIBILITY for THEIR SALES PEOPLE AND WHAT THEY TELL THEIR CUSTOMERS. I will NEVER send anyone to this company again, and will tell everyone i speak with how HORRIBLE THEY ARE to their customers! All they do is LIE and then when you call them on it they hide behind the fine print on a receipt, not what was actually said to their customers. You had a chance to make a lifetime customer of me, and my friends. To make her happy with her ring, instead everytime she looks at it all she can see is how horribly she has been treated and hates it. She isn't even planning on wearing it now! Instead you've lost any future business that i would have given you. and I will do ALL in my power to make sure that everyone i know or talk to, knows how awful you treat your customers and will never shop there.
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the Read more...
This company as a whole, is a TERRIBLE company with no conscience and takes no responsibility for their own people and the things they tell their customers. My friend bought their ring, on my suggestion, from the orem store and was told by the person they bought the ring from that they could return it for instore credit at any time(even though it was a custom ring)! They have messed up the ring 4 times(including DEEP DIGS IN THE GOLD, AND TWO DAMAGED STONES), when she went in to approve the wax she pointed out the flaws in it and was told that it would look perfect in metal, IT DOES NOT! finally she went in to speak with a manager because she was so upset and was told by the diamond counter manager (who was amazing) that she could absolutely exchange it for a ring that would actually make her happy(SHE EVEN LOOKED AT DIFFERENT RINGS WITH HER) but she had to come in and talk to the store manager and he would take care of her. He took care of her b...y making her CRY for the SECOND time in the store and being sarcastic and NASTY to me when i objected. We called the corporate number to see if we could get any assistance and they REFUSED TO TAKE RESPONSIBILITY for THEIR SALES PEOPLE AND WHAT THEY TELL THEIR CUSTOMERS. I will NEVER send anyone to this company again, and will tell everyone i speak with how HORRIBLE THEY ARE to their customers! All they do is LIE and then when you call them on it they hide behind the fine print on a receipt, not what was actually said to their customers. You had a chance to make a lifetime customer of me, and my friends. To make her happy with her ring, instead everytime she looks at it all she can see is how horribly she has been treated and hates it. She isn't even planning on wearing it now! Instead you've lost any future business that i would have given you. and I will do ALL in my power to make sure that everyone i know or talk to, knows how awful you treat your customers and will never shop there. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
1.6/5.0
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered together. They look absolutely beautiful. However, I am not impressed with the staff at this Jared. They are rude, not understanding, and We've been in several times because my ring constantly is scratched, dented and a diamond even fell out. We drive all the way down from Wyoming, but they will not make an appointment and then scoff when we would like to have the ring repaired over the weekend. I have had the ring for 8 months and it has been repaired 6 times. I would highly suggest you make the trek to the Jared in Loveland or Denver, where the employees actually know what they're doing.
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered Read more...
I love my wedding ring. My husband bought a set and we recently had the wedding band and engagement ring soddered together. They look absolutely beautiful. However, I am not impressed with the staff at this Jared. They are rude, not understanding, and We've been in several times because my ring constantly is scratched, dented and a diamond even fell out. We drive all the way down from Wyoming, but they will not make an appointment and then scoff when we would like to have the ring repaired over the weekend. I have had the ring for 8 months and it has been repaired 6 times. I would highly suggest you make the trek to the Jared in Loveland or Denver, where the employees actually know what they're doing. Read less
Services Used: Jewelry
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