out of 5.0
The positive is that our album is beautiful. Unfortunately Vito was booked for the day of our wedding so they gave us Read more...
The positive is that our album is beautiful. Unfortunately Vito was booked for the day of our wedding so they gave us another photographer. While he was very nice, he didn't seem very experienced. He didn't even know what basic configurations to suggest for the basic family/bridal party photos. We had to request each and every one and suggest poses, as he seemed to have no idea what to take photos of. In his defense, he did do a much better job with the candid photos during the reception. Still, there were many important photos we did not have taken because he seemed so lacking in arranging the formal photos. Our prints arrived in a timely fashion, and we were able to pick out photos for our album even though we were abroad for most of the year following our wedding. Once we had picked out those photos though, we found that Jasmine lagged in communication and in sending our albums out. Their responses to our very polite emails were often late and abrupt. Admittedly we should have checked the package our album came in more carefully because I realized about a year later that we never got the disc with all the prints. My husband had noticed prior to this but forgot to mention it to me or to Jasmine. When I contacted Jasmine (almost two years after our wedding), they responded with a very rude email suggesting that we had lost the disc and simply wanted another for free. We offered to pay for shipping and then, when they told us it would cost us $75 for another disc, offered to pay half that cost. We never got a response. Read less
Services Used: Unique Services
Jasmine Photography---deep sigh...I had such hopes. Originally I had booked them after a recommendation for photography & Read more...
Jasmine Photography---deep sigh...I had such hopes. Originally I had booked them after a recommendation for photography & videography My husband (then fiance) liked the albums and we signed a contract that day for both photography and videography. I started looking at the Jasmine website and I realized the photography style was not to my liking so I contacted Vito about canceling the contract. I was told even though it was almost a year before my wedding I could not receive my money back so I agreed to keep them for video and for them to give the raw footage so I can cut it myself (I work in TV). I thought all was well even though I had to get my planner involved in order to get the reduced price for video that I had found online--that should have been a clue. The 2 camera ops showed up as I was getting ready and I thought all was well in hand until I got the footage. First: They shot NO VIDEO of my husband or the groomsmen before the wedding!!! I had asked them when I was getting ready if they knew where the groom's suite was and they said yes. I even volunteered a bridesmaid to take them. I know she went to the suite because it was when she gave my husband my gift to him. The still photographers got it. Second: THEY SHOT NO VIDEO OF MY FAMILY!!!!! I am not a young bride. My Mom and her siblings are in their seventies and I asked to make sure they shot footage of them, especially since one of my uncles had not been in the United States in 37 years and this side of my family had not been together in the same place in 40 years! No video of them. Add to that my groom's family wasn't represented and I almost cried.. Third: the audio is bad. CAN'T HEAR THE WEDDING CEREMONY!!! The most important part of the whole day! Fourth: when I got the video it wasn't the raw footage. It was compressed onto 2 DVDs so the quality wasn't great. When I called to ask about it, they refused to talk to me on the phone and insisted on email correspondence. I asked for the raw footage (which would take 6 DVDs) and they insisted I send them a portable hard drive which cost me an additional $120!!!!! They had my wedding video hostage so I sent it. Then they emailed me and said they had only one editor who could copy my wedding video and he would be gone for a MONTH!!! I grit my teeth and waited. Then they started emailing me saying I had to send them $16 for the hard drive to be mailed back to me. I tried to make the point that I paid them $1200 for a wedding video and they were griping over mailing cost but again, they were holding my video hostage. I was SOOOO disappointed in this whole experience. They were uncommunicative except when they wanted money and were the only vendor of the whole wedding that I can't recommend. Read less
Services Used: Videography
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