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JB Robinson Jewelers

Orland Park , IL

LOCATION

812 Orland Square Dr
Orland Park, IL 60462 US

PHONE

708-349-6300
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Jewelry

REVIEWS

4.1
out of 5.0
4.6/5.0
3.8/5.0
4.0/5.0
4.2/5.0
3.8/5.0
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Anne
Wedding:
6/29/2013
3.1/5.0
I changed my review to a 3.1 because of the following reasons. My husband and I decided to have by bands and engagement ring soldered together. My rings were sent back 3 times because they were completely uneven. I finally got my rings back and am happy with the results. I was very irritated that they came back to me several times looking the way they did.
I changed my review to a 3.1 because of the following reasons. My husband and I decided to have by bands and engagement Read more...
I changed my review to a 3.1 because of the following reasons. My husband and I decided to have by bands and engagement ring soldered together. My rings were sent back 3 times because they were completely uneven. I finally got my rings back and am happy with the results. I was very irritated that they came back to me several times looking the way they did. Read less
Services Used: Jewelry
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Ann
Wedding:
5/5/2012
3.0/5.0
All of our rings were bought from JB Robinson. My husband bought my engagement ring and wedding band as a set and they are simply beautiful. We later went and bought his wedding band and it is perfect. Great product and services. The only reason I didn't rate their responsiveness or flexibility is because we didn't utilize those features. Otherwise great!
All of our rings were bought from JB Robinson. My husband bought my engagement ring and wedding band as a set and they are Read more...
All of our rings were bought from JB Robinson. My husband bought my engagement ring and wedding band as a set and they are simply beautiful. We later went and bought his wedding band and it is perfect. Great product and services. The only reason I didn't rate their responsiveness or flexibility is because we didn't utilize those features. Otherwise great! Read less
Services Used: Jewelry
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Gerri
Wedding:
10/20/2007
4.3/5.0
The store employees were very helpful, they went above and beyond and gaves us many options when choosing rings, they have offered their time and patience in making this process a good one, I highly recommend them. The rings all turned out wonderfully, they worked hard and really helped to make this run smoothly
The store employees were very helpful, they went above and beyond and gaves us many options when choosing rings, they have Read more...
The store employees were very helpful, they went above and beyond and gaves us many options when choosing rings, they have offered their time and patience in making this process a good one, I highly recommend them. The rings all turned out wonderfully, they worked hard and really helped to make this run smoothly Read less
Services Used: Jewelry
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Rebecca
Wedding:
7/28/2007
4.1/5.0
We actually went to the JB Robinsons at the South County Mall in St. Louis, MO, but it is a big "chain" jewelry store so I imagine the experience is about the same anywhere.
We went into JBR just taking one last look around, and we talked to the sales woman, Sally. She was wonderful. She took the time to sit with us and ask us what we wanted and what we were looking for in price, they she showed us a few rings which we discussed, then she went to another case and picked up a ring and brought it to me and I LOVED it! She then took my then fiance to the case for men's rings and he found a fabulous ring also.
They were in the middle of a big sale, our rings were not part of the sale, but Sally went ahead and gave us the sale price for my ring. We also received a Wedgewood china keepsake dish as a "thank you" for shopping there.
We did purchase the "Extended care package" that paid for all of the work to be done on my ring for it's life. We've already had it resized twice, once to change it from the case size to my size and then once more to get it half a size larger so I could actually get it off of my finger. The second time, my ring was shipped to a different JBR so that I could get it back sooner, since the person who did the sizings was not at the store where we bought our rings. They didn't actually ever let me know my ring was in. Before the wedding I was told it would be ten days, and since they called my finace to tell him his ring was in, I assumed they would do the same for me, but they didn't either time.
Also, we have been having a bit of trouble with the credit line we opened at the store to pay for our rings. Part of the sale was that we would not be charged interest for twelve months, and on our last two bills we have been, so we are working to get that straightened out.
But the rings are wonderful.
We actually went to the JB Robinsons at the South County Mall in St. Louis, MO, but it is a big "chain" jewelry store so I Read more...
We actually went to the JB Robinsons at the South County Mall in St. Louis, MO, but it is a big "chain" jewelry store so I imagine the experience is about the same anywhere.
We went into JBR just taking one last look around, and we talked to the sales woman, Sally. She was wonderful. She took the time to sit with us and ask us what we wanted and what we were looking for in price, they she showed us a few rings which we discussed, then she went to another case and picked up a ring and brought it to me and I LOVED it! She then took my then fiance to the case for men's rings and he found a fabulous ring also.
They were in the middle of a big sale, our rings were not part of the sale, but Sally went ahead and gave us the sale price for my ring. We also received a Wedgewood china keepsake dish as a "thank you" for shopping there.
We did purchase the "Extended care package" that paid for all of the work to be done on my ring for it's life. We've already had it resized twice, once to change it from the case size to my size and then once more to get it half a size larger so I could actually get it off of my finger. The second time, my ring was shipped to a different JBR so that I could get it back sooner, since the person who did the sizings was not at the store where we bought our rings. They didn't actually ever let me know my ring was in. Before the wedding I was told it would be ten days, and since they called my finace to tell him his ring was in, I assumed they would do the same for me, but they didn't either time.
Also, we have been having a bit of trouble with the credit line we opened at the store to pay for our rings. Part of the sale was that we would not be charged interest for twelve months, and on our last two bills we have been, so we are working to get that straightened out.
But the rings are wonderful. Read less
Services Used: Jewelry
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SUZYQ
Wedding:
6/16/2007
4.0/5.0
Overall it was a good experience. We did have an issue getting in the right wedding band for my husband. The manager fixed the problem eventually though.
Overall it was a good experience. We did have an issue getting in the right wedding band for my husband. The manager fixed Read more...
Overall it was a good experience. We did have an issue getting in the right wedding band for my husband. The manager fixed the problem eventually though. Read less
Services Used: Jewelry
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Erin
Wedding:
6/9/2007
5.0/5.0
They have some of the most beautiful jewelry. That is where all my jewery comes from and the price is all good. Both my wedding band and engagment ring came from them.
They have some of the most beautiful jewelry. That is where all my jewery comes from and the price is all good. Both my Read more...
They have some of the most beautiful jewelry. That is where all my jewery comes from and the price is all good. Both my wedding band and engagment ring came from them. Read less
Services Used: Jewelry
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Joie
Wedding:
3/31/2007
5.0/5.0
Christine at Woodfield is the best! She gave us an AMAZING deal on our wedding bands and had them ready for us just in time! We both get compliments on our rings daily!!!
Christine at Woodfield is the best! She gave us an AMAZING deal on our wedding bands and had them ready for us just in Read more...
Christine at Woodfield is the best! She gave us an AMAZING deal on our wedding bands and had them ready for us just in time! We both get compliments on our rings daily!!! Read less
Services Used: Jewelry
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champton
Wedding:
2/4/2007
3.9/5.0
I love my ring but I am not very happy that I am seeing it in the sales paper. The cost for value is great.
I love my ring but I am not very happy that I am seeing it in the sales paper. The cost for value is great.
I love my ring but I am not very happy that I am seeing it in the sales paper. The cost for value is great. Read less
Services Used: Jewelry
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MNG
Wedding:
7/8/2006
4.7/5.0
Good experience and very happy with my jewelry. Had to wait a few times for assistance. Would do business with them again.
Good experience and very happy with my jewelry. Had to wait a few times for assistance. Would do business with them again. Read more...
Good experience and very happy with my jewelry. Had to wait a few times for assistance. Would do business with them again. Read less
Services Used: Jewelry
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Tannehill82
Wedding:
7/2/2006
3.9/5.0
We used Kay and they seem to know exactly what we needed and wanted. Other then our sales person who was a little obnoxious it was a great experience and we have actually been back to purchase again.
We used Kay and they seem to know exactly what we needed and wanted. Other then our sales person who was a little Read more...
We used Kay and they seem to know exactly what we needed and wanted. Other then our sales person who was a little obnoxious it was a great experience and we have actually been back to purchase again. Read less
Services Used: Jewelry
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