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Jean M by Carlson Craft

North Mankato , MN
CONTACT US
CONTACT US

LOCATION

1750 Tower Boulevard
North Mankato, MN 56003 US (map)

PHONE

877-290-8487
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Create unique wedding invitations, layered wedding invitations, pocket wedding invitations,or wedding accessories. With Jean M by Carlson Craft, you can completely customize your... Read more
Create unique wedding invitations, layered wedding invitations, pocket wedding invitations,or wedding accessories. With Jean M by Carlson Craft, you can completely customize your invitations with your choice of embellishments, papers, layouts and so much more. Jean M designs are now found at Shop Annabelle's!




Jean M by Carlson Craft is dedicated to helping brides turn their wedding dreams into their dream wedding. Visit our Blog for all the fabulous wedding tips, ideas and advice. From invitations to embellishments, Jean M has products that will complement every wedding style! Shop Annabelle's today to build your perfect wedding invitation.

Jean M is on Facebook! Like us on Facebook Read less
Invitations

PHOTOS

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REVIEWS

4.4
out of 5.0
4.5/5.0
4.5/5.0
4.5/5.0
4.2/5.0
4.3/5.0
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Default vendor profile pic
Gracie
Wedding:
10/2/2010
4.3/5.0
We were very excited about how our invitations came out!! They were absolutely beautiful and the quality was excellent! The only thing I thought the company could improve on is allowing customers more customizing options when ordering online. I found that you only have basic options on color and font size when ordering online. I had to order my invitations over the phone with a representative in order to customize things like our names in larger font than the rest of the wording, space out certain sections and choose a different color red. It took me about an hour to order them over the phone. They also charge for each proof which I thought was unnecessary considering you have to rely on their representatives to order invitations if you want specific customizations. The first proof that I received had a few errors that were done on the representative’s part. He spelt my husband’s last name wrong and didn’t add a line at the bottom stating there would be a reception to follow. There were a lot of back and forth emails but the end result was fabulous!
We were very excited about how our invitations came out!! They were absolutely beautiful and the quality was excellent! Read more...
We were very excited about how our invitations came out!! They were absolutely beautiful and the quality was excellent! The only thing I thought the company could improve on is allowing customers more customizing options when ordering online. I found that you only have basic options on color and font size when ordering online. I had to order my invitations over the phone with a representative in order to customize things like our names in larger font than the rest of the wording, space out certain sections and choose a different color red. It took me about an hour to order them over the phone. They also charge for each proof which I thought was unnecessary considering you have to rely on their representatives to order invitations if you want specific customizations. The first proof that I received had a few errors that were done on the representative’s part. He spelt my husband’s last name wrong and didn’t add a line at the bottom stating there would be a reception to follow. There were a lot of back and forth emails but the end result was fabulous! Read less
Services Used: Invitations
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Stacy
Wedding:
9/24/2010
0.8/5.0
After weeks of searching several invitation websites, I knew I liked Jean M for a few reasons…. Their website was easy to navigate and I liked the customized preview function. Plus they had the best selection. The cons I came across when using Jean M were…


1 – SAMPLES: I ordered several samples in different shades of silver so that I knew which color matched my silver the best. But the samples arrived without a listing of what was sent adn they were not marked with their colors so I had no idea which was which! I contacted customer service to ask and they said there wasn't a record of that info. So I went online to review my order but the sample colors I chose weren’t listed anymore. I really think product samples should be clearly marked with color, price, and name so that it makes for easy reordering....


2 – SHIP TIME: After guessing that the pocket invitation I wanted was platinum shimmer, I ordered the platinum shimmer Piper pockets from JeanM on June 22 and estimated ship date was June 23. I also ordered the tiered response and RSVP cards for the pocket. My order shipped 2-3 weeks after the estimated date.


3 – ERRORS IN ORDER: First, I got the wrong pocket color (still don’t know what that was – maybe Slate?). They were ok correcting the issue and sent new pockets, free of charge. I also ordered tiered Response/RSVP cards for the pocket. They are supposed to be layered to where you can see each title on each tier. Well when I put one card in front of the other, you could not see the title underneath. I called JeanM and they said the cards were cut wrong and that they would reprint at no charge. They resent them, and they were still wrong, exactly the same as before. At that point, my invitations NEEDED to go out right away. Luckily the pocket was a tight enough fit to where I could position the tiered cards a certain way so that you could see the “Reception” heading behind the first tier and they stuck that way. Who knows what happened in the mail though.


The quality of the actually invitations were good. Everyone loved them. Seems they have some inefficiencies in order fulfillment though. If you’re going to go with Jean M, my advice is to allow for plenty of time for errors and fixing –at least 4 months before your invitations need to go out…
After weeks of searching several invitation websites, I knew I liked Jean M for a few reasons…. Their website was easy to Read more...
After weeks of searching several invitation websites, I knew I liked Jean M for a few reasons…. Their website was easy to navigate and I liked the customized preview function. Plus they had the best selection. The cons I came across when using Jean M were…


1 – SAMPLES: I ordered several samples in different shades of silver so that I knew which color matched my silver the best. But the samples arrived without a listing of what was sent adn they were not marked with their colors so I had no idea which was which! I contacted customer service to ask and they said there wasn't a record of that info. So I went online to review my order but the sample colors I chose weren’t listed anymore. I really think product samples should be clearly marked with color, price, and name so that it makes for easy reordering....


2 – SHIP TIME: After guessing that the pocket invitation I wanted was platinum shimmer, I ordered the platinum shimmer Piper pockets from JeanM on June 22 and estimated ship date was June 23. I also ordered the tiered response and RSVP cards for the pocket. My order shipped 2-3 weeks after the estimated date.


3 – ERRORS IN ORDER: First, I got the wrong pocket color (still don’t know what that was – maybe Slate?). They were ok correcting the issue and sent new pockets, free of charge. I also ordered tiered Response/RSVP cards for the pocket. They are supposed to be layered to where you can see each title on each tier. Well when I put one card in front of the other, you could not see the title underneath. I called JeanM and they said the cards were cut wrong and that they would reprint at no charge. They resent them, and they were still wrong, exactly the same as before. At that point, my invitations NEEDED to go out right away. Luckily the pocket was a tight enough fit to where I could position the tiered cards a certain way so that you could see the “Reception” heading behind the first tier and they stuck that way. Who knows what happened in the mail though.


The quality of the actually invitations were good. Everyone loved them. Seems they have some inefficiencies in order fulfillment though. If you’re going to go with Jean M, my advice is to allow for plenty of time for errors and fixing –at least 4 months before your invitations need to go out… Read less
Services Used: Invitations
Jean M by Carlson Craft responded with the following comments:

Stacy,
I am so sorry that your experience with Jean M was so unenjoyable. I offer my sincerest apologies, and a promise to investigate your order if you will email me with your order number at mnmayo@artco.zgate.com. This is a unique problem that doesn't occur often. We would like to offer you complimentary thank you cards for all your troubles. We realize this cannot make up for the inconvenience we have caused you, but I guarantee that I will personally track them to ensure they arrive in a timely manner! On behalf of Jean M, I hope your wedding was beautiful. Thanks for sharing your thoughts; it helps us get better!
Default vendor profile pic
Martha
Wedding:
9/11/2010
0.5/5.0
I ordered cocktail napkins, tissues, and table number holders 2.5 weeks prior to my wedding. The Monday before my wedding, I received a phone call to tell me that both the tissues and the table number holders were discontinued. I then asked when the napkins would arrive and they told me the Wednesday AFTER my wedding. They also then explained that the eggplant color I chose was really more of a red than a purple. You would think a website dealing with weddings would know that they are dealing with time sensitive events!!!!!
I ordered cocktail napkins, tissues, and table number holders 2.5 weeks prior to my wedding. The Monday before my wedding, Read more...
I ordered cocktail napkins, tissues, and table number holders 2.5 weeks prior to my wedding. The Monday before my wedding, I received a phone call to tell me that both the tissues and the table number holders were discontinued. I then asked when the napkins would arrive and they told me the Wednesday AFTER my wedding. They also then explained that the eggplant color I chose was really more of a red than a purple. You would think a website dealing with weddings would know that they are dealing with time sensitive events!!!!! Read less
Services Used: Favors & Gifts
Jean M by Carlson Craft responded with the following comments:

Hello, Please accept my apologies on Jean M's behalf. You should have been contacted very shortly after you placed your order to be advised of the discontinuation; and at that time, could have learned more about the napkin color. I assume your order has been credited, but if you have any issues getting this resolved, please, contact our best - Betsy, and she'll make it right with care.

Again, our apologies.
Jean M
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Kerilee
Wedding:
8/15/2010
5.0/5.0
We purchased wedding invitations from My JeanM and we were extremely satisfied with the final product! There was a little confusion when we ordered because the paper we wanted was discontinued, and then they sold me the invitations with the wrong inserts (which was partially my own fault, but I didn't know). I was nervous at first because we waited so long to order them and we needed them asap. The entire staff was very professional, responded immediately and they were willing to go above and beyond for us. They ended up rushing the invitations to us for no additional cost, and even gave us a discount on the order for all the confusion. I would absolutely recommend them to friends and family, and will use them again in the future!
We purchased wedding invitations from My JeanM and we were extremely satisfied with the final product! There was a little Read more...
We purchased wedding invitations from My JeanM and we were extremely satisfied with the final product! There was a little confusion when we ordered because the paper we wanted was discontinued, and then they sold me the invitations with the wrong inserts (which was partially my own fault, but I didn't know). I was nervous at first because we waited so long to order them and we needed them asap. The entire staff was very professional, responded immediately and they were willing to go above and beyond for us. They ended up rushing the invitations to us for no additional cost, and even gave us a discount on the order for all the confusion. I would absolutely recommend them to friends and family, and will use them again in the future! Read less
Services Used: Invitations
Default vendor profile pic
Leah
Wedding:
8/8/2010
4.2/5.0
The item purchased was of good quality and the service received was nice.
The item purchased was of good quality and the service received was nice.
The item purchased was of good quality and the service received was nice. Read less
Services Used: Dress & Attire
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latoshia
Wedding:
7/31/2010
4.0/5.0
Very nice invitations and save the date cards.
Very nice invitations and save the date cards.
Very nice invitations and save the date cards. Read less
Services Used: Invitations
Default vendor profile pic
Matthew
Wedding:
7/24/2010
2.9/5.0
I did not enjoy working with Jean M at all. However, the final product was of a high quality and being that I ultimately received over 70% off my order because of their errors, all I can do is inform people of the issues I had. One of the most frustrating things was that there were probably only 2-4 instances of the 12-14 times I called where someone said they would call me back and actually did!

You should not submit orders via email which I did to avoid having to spell out each and every line over the phone in order to have one additional blank line added to the pre-formatted entry available on their website. It was several weeks before my invitations were even printed which I understand is because my order was never "assigned" to anyone as a result of coming in via email. Moreover, when I did finally receive my invitations they was a typo on the insert card that was not in the text I had emailed instead of dictating (in the interest of accuracy!). They were quick to turn around the replacement cards but because of weekends this delayed my invitations going out another five days.

Overall, the final product is great but I would not recommend using them unless your text fits into their website entry. When we ordered STDs through the website without any changes they came beautifully and quickly.
I did not enjoy working with Jean M at all. However, the final product was of a high quality and being that I ultimately Read more...
I did not enjoy working with Jean M at all. However, the final product was of a high quality and being that I ultimately received over 70% off my order because of their errors, all I can do is inform people of the issues I had. One of the most frustrating things was that there were probably only 2-4 instances of the 12-14 times I called where someone said they would call me back and actually did!

You should not submit orders via email which I did to avoid having to spell out each and every line over the phone in order to have one additional blank line added to the pre-formatted entry available on their website. It was several weeks before my invitations were even printed which I understand is because my order was never "assigned" to anyone as a result of coming in via email. Moreover, when I did finally receive my invitations they was a typo on the insert card that was not in the text I had emailed instead of dictating (in the interest of accuracy!). They were quick to turn around the replacement cards but because of weekends this delayed my invitations going out another five days.

Overall, the final product is great but I would not recommend using them unless your text fits into their website entry. When we ordered STDs through the website without any changes they came beautifully and quickly. Read less
Services Used: Invitations
Jean M by Carlson Craft responded with the following comments:

We apologize for the inconvenience and distress of late invitations! We want all of our customers to leave our site with satisfaction, and we would love to make it up to you. Please contact Betsy at 1-800-635-3898, and she can address your concerns right away. We hope your wedding was wonderful and full of happiness!
Default vendor profile pic
Tasha
Wedding:
7/24/2010
5.0/5.0
I love Jean M
I love Jean M
I love Jean M Read less
Services Used: Invitations
Default vendor profile pic
Lisa
Wedding:
7/14/2010
4.6/5.0
I ordered cookie cutter favors and they arrived so quickly! I loved them and so did my guest!
I ordered cookie cutter favors and they arrived so quickly! I loved them and so did my guest!
I ordered cookie cutter favors and they arrived so quickly! I loved them and so did my guest! Read less
Services Used: Favors & Gifts
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Cheryl
Wedding:
7/10/2010
4.7/5.0
I loved Jean M. invitations and would utilize again. The staff was always available to speak with me on-line and for a bride ordering invitations on-line that is needed. The invitations were delivered quick and packaged very nice. I truly recommend Jean M
I loved Jean M. invitations and would utilize again. The staff was always available to speak with me on-line and for a Read more...
I loved Jean M. invitations and would utilize again. The staff was always available to speak with me on-line and for a bride ordering invitations on-line that is needed. The invitations were delivered quick and packaged very nice. I truly recommend Jean M Read less
Services Used: Invitations

MAP

 
1750 Tower Boulevard, North Mankato, MN 56003 See On Map
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