130x130 sq 1252098164378 2500w.higgins2
(2)

Jjanusz Custom Jewelry Design

Hoffman Estates , IL

LOCATION

2500 W. Higgins Road, suite 1143
Hoffman Estates, IL 60169 US (map)

PHONE

847-975-4765

WEBSITE

View website
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ABOUT US

Jjanusz Custom Jewelry Design is a studio that specializes in designing and creating exactly what our customers want. We do not carry stock. Everything is a custom piece made to our... Read more
Jjanusz Custom Jewelry Design is a studio that specializes in designing and creating exactly what our customers want. We do not carry stock. Everything is a custom piece made to our customer's desires and price point. We start with a blank sheet of white paper and deal directly with diamond importers. You get the benefit of our over 25 years experience in designing and creating fine custom jewelry as well as true value for your dollar. We don't have a fancy showroom, or lots of old merchandise that we have to sell. We are interested in YOU and what you want.
We are by appointment only. And for your convenience, we work 7 days a week.
We also appraise and repair jewelry as a service to our customers. Read less
Jewelry

PHOTOS

130x130 sq 1252098337987 cathedralring

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Engagement Rings, Custom Wedding Bands

REVIEWS

3.5
out of 5.0
4.2/5.0
3.2/5.0
2.8/5.0
4.0/5.0
3.2/5.0
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Anonymous
Wedding:
2+ years ago
2.8/5.0
The stone from my wife's engagement ring had come loose and since been replaced by Kay's under warranty, so taking the original diamond, I asked if it'd be possible to put it in a pendant. John is a wonderful artist and had some great ideas, Joyce was all too happy to get the business, so we began discussing.

I initially had a $500 piece in mind, they quoted me at $1370. Joyce stressed it probably wouldn't go higher than that.

I stressed to Joyce that cost was major factor and the budget would be a big concern. She was extremely cavalier towards my concerns and stressed repeatedly that the finished product would be beautiful, demonstrably ignoring the issues I was raising regarding the cost. That was my problem to worry about after all, not hers.

When it came time to view the wax facsimile of the finished product, Joyce's initial quote had swelled by another $330, bringing the total to $1700 for the piece. We balked at the cost and asked to have some time to discuss overnight, Joyce immediately responded asking, "What's there to discuss?" and after stressing again that cost was a huge factor, she dismissively said, "Well, money is money."

My wife and I agreed to walk away. The increasing cost had already spiraled beyond what we'd been told initially and Joyce's attitude only added insult to injury. I called to cancel the piece and asked for the diamond I had provided to be returned and a refund on the deposit since no finished product would be delivered.

Joyce immediately changed gears on me and said that it was "their policy" to not do refunds on deposits. I kindly reminded her that it was never mentioned to me that the deposit wasn't refundable, nor was it on the receipt we'd been given. She stressed that there'd be no refund despite never stating this prior, ignoring any attempt to discuss the matter further.

I would never return to them to do business and can only recommend that anyone who does get a policy in writing. Buyer beware.
The stone from my wife's engagement ring had come loose and since been replaced by Kay's under warranty, so taking the Read more...
The stone from my wife's engagement ring had come loose and since been replaced by Kay's under warranty, so taking the original diamond, I asked if it'd be possible to put it in a pendant. John is a wonderful artist and had some great ideas, Joyce was all too happy to get the business, so we began discussing.

I initially had a $500 piece in mind, they quoted me at $1370. Joyce stressed it probably wouldn't go higher than that.

I stressed to Joyce that cost was major factor and the budget would be a big concern. She was extremely cavalier towards my concerns and stressed repeatedly that the finished product would be beautiful, demonstrably ignoring the issues I was raising regarding the cost. That was my problem to worry about after all, not hers.

When it came time to view the wax facsimile of the finished product, Joyce's initial quote had swelled by another $330, bringing the total to $1700 for the piece. We balked at the cost and asked to have some time to discuss overnight, Joyce immediately responded asking, "What's there to discuss?" and after stressing again that cost was a huge factor, she dismissively said, "Well, money is money."

My wife and I agreed to walk away. The increasing cost had already spiraled beyond what we'd been told initially and Joyce's attitude only added insult to injury. I called to cancel the piece and asked for the diamond I had provided to be returned and a refund on the deposit since no finished product would be delivered.

Joyce immediately changed gears on me and said that it was "their policy" to not do refunds on deposits. I kindly reminded her that it was never mentioned to me that the deposit wasn't refundable, nor was it on the receipt we'd been given. She stressed that there'd be no refund despite never stating this prior, ignoring any attempt to discuss the matter further.

I would never return to them to do business and can only recommend that anyone who does get a policy in writing. Buyer beware. Read less
Services Used: Jewelry
Jjanusz Custom Jewelry Design responded with the following comments:

I am sorry for Andrew's take on my attitude. It was clearly explained as well as written on the receipt that the final price is at wax since I have no way of knowing how heavy the wax carving will be until John carves it. The price quoted included 5 dwt (which is 1/4 of an ounce) of 14K gold as well as a 2.3 Carat heart shaped amethyst and four matching smaller amethysts. It took two waxes plus a wax hinge to produce the wax model (which moves). The deposit seals the contract which also clearly stats that this is a "final sale- custom jewelry is not refundable". John carved a beautiful wax that both Anderw and his wife were very pleased with. When I told them that the wax was heavier than I had originally estimated and thus more gold would be needed, they were very unhappy. John explained that the piece would now weigh a third of an ounce, but that he could thin the wax back to the original estimate they were not happy. It was explained that this would still be a substantial pendant - just not as heavy. They asked to think about it and we said fine.
Jjanusz Custom Jewelry Design was founded with an absolute concern for a customer's money. We pride ourselves on bringing fine, custom jewelry to our customers without the retail mark up. You deal directly with a real jewelry designer who actually both designs and creates your jewelry.
We do not have a gold mione and so must charge for the actual gold used to produce a piece of jewelry.
We do explain the process since we work by appointment and do not hurry our customers through the process. John spent many hours to carve the two waxes and hinge to create this pendant. We also put aside other jobs in order to get this pendant ready by a date requested by the customer.
Andrew and his wife were both very pleased with the wax model and also refused John's suggestion to bring it back to the original estimate - why would they assume that John would work for free?
Bg22
hkadonsky
Wedding:
6/6/2010
4.2/5.0
My then boyfriend had actually cut and polished a stone himself, which he wanted put in a unique setting for an engagement ring. He was surprised that there was a jeweler willing to work with him right in our area. Janusz was really great to work with. He showed his portfolio to give us an idea of what he could do and listened to what we were looking for and liked in jewelry. He drew up sketches of rings until we found one we loved. We were even allowed to keep the sketch for sentiment after he made the ring. It made the experience and rings even more special and sentimental. He wound up fitting my husband’s stone into a very beautiful and original setting, and incorporated a wedding band into the engagement ring as well. Originally my then boyfriend wanted a simple men’s wedding band from a chain store, but after seeing the work that Janusz did he wanted an equally impressive custom wedding band for himself. Janusz did a wonderful job incorporating the themes from my engagement/wedding band into a ring that matched my husband’s tastes. We did wind up spending more than we had budgeted, but it was worth it. The prices were fair and we spent less than we would have at a chain store for the same number of stones and metal. Overall it was a wonderful experience and we plan to use them again in the future.
My then boyfriend had actually cut and polished a stone himself, which he wanted put in a unique setting for an engagement Read more...
My then boyfriend had actually cut and polished a stone himself, which he wanted put in a unique setting for an engagement ring. He was surprised that there was a jeweler willing to work with him right in our area. Janusz was really great to work with. He showed his portfolio to give us an idea of what he could do and listened to what we were looking for and liked in jewelry. He drew up sketches of rings until we found one we loved. We were even allowed to keep the sketch for sentiment after he made the ring. It made the experience and rings even more special and sentimental. He wound up fitting my husband’s stone into a very beautiful and original setting, and incorporated a wedding band into the engagement ring as well. Originally my then boyfriend wanted a simple men’s wedding band from a chain store, but after seeing the work that Janusz did he wanted an equally impressive custom wedding band for himself. Janusz did a wonderful job incorporating the themes from my engagement/wedding band into a ring that matched my husband’s tastes. We did wind up spending more than we had budgeted, but it was worth it. The prices were fair and we spent less than we would have at a chain store for the same number of stones and metal. Overall it was a wonderful experience and we plan to use them again in the future. Read less
Services Used: Jewelry

DEALS

Repair Jewelry While You Wait
Print Deal
Redeem In-Store  
You don't have to leave your jewelry behind for repair at Jjanusz Custom Jewelry Design. We can repair most jewelry while you wait. An appointment is necessary, so please call 847-975-4765. We are open 7 days a week for your convenience.
Deal #WW0f15535e738df76a
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MAP

 
2500 W. Higgins Road, suite 1143, Hoffman Estates, IL 60169 See On Map
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