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Jo-Lin's Bridal & Formal Wear

Irmo , SC
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CONTACT US

LOCATION

7565 St. Andrews Road
Irmo , SC US 29063 (map)

WEBSITE

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Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Veils

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.5/5.0
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Jessica
Wedding:
5/9/2015
4.9/5.0
Jo-Lin's was awesome! I went in on a Saturday and it wasn't packed and I got great service and found my dream gown for half my budget! Jo-Lin's is THE place to go!
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.0/5.0
I visited Jo-Lin's Bridal on Monday, September 16, 2013 at 11:00 am. I made sure I arrived at the store as soon as it opened. I was extremely excited about visiting the store because of all of the great designer dresses they carried. Linda was the employee on duty and I found her to be very rude. I asked her to assist me with locating the prices of a few gowns I was interested in trying and she said she couldn't do that. She suggested that I return to the store on a day when I had more time to find the prices myself because their "dresses have tags on them". I expressed to her that I did not live in Columbia and she told me she has plenty of brides who come from other areas of the State so I could come back another day. I was so disappointed in my visit that I left the store without even looking at any of the dresses. I was so upset by the lack of service I received that I called the store back and asked to speak with a manager. I was informed that the rude associate who assisted me was also the manager - Linda. After speaking with her regarding our encounter at the store she offered no apologies for her behavior, she simply said thank you. I do not recommend this store at all. Although, I spoke with several of the other employees prior to my arrival on the 16th and they were very helpful, Linda was awful. I think it would benefit the company as well as Linda to receive some customer service and even some cultural diversity training.
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.4/5.0
Very small selections and overpriced! Don't even think about looking at the fake Jewerly? Most of it cost more than a downpayment on a car!!! Some of the ladies are not helpful. We had a young girl look for a size on a dress and she couldn't find any. Then we looked a found some. Really need some updating on the place and better customer service.
Services Used: Dress & Attire
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Maria
Wedding:
1/4/2014
2.8/5.0
My mom and I got our dresses here for my sister's wedding and in the beginning things were great. Our dresses are beautiful. It did take an extremely long time for mine to come in though and every time I called to checked on the status they said they would call me back....never did. My mom and I both scheduled our alterations on the same day. They do first come first serve for alterations which is slightly annoying, but I can understand since some people in the past have been no shows. We came back a second time thinking we would just our dresses on and then leave. My mom's was perfect, mine on the other hand not so much. The only thing for mine was pulling the arms up and when she measured to see how much it fit great. When I was there the 2nd time the arms were WAY too tight - my arms were getting red in a manner of seconds. She remeasured to fix it. When I went to pick it up the price for alterations had gone up! Now why should I have to pay more when she is the one that screwed up? I didn't gain any weight so it wasn't my fault she measured and then sewed in 2 different spots!. When I was getting alterations done at David's bridal and they had to redo something I had already paid for, they honored their first price! Given the choice, I'll go to Jo-lin's for dresses but with plenty of time before the event but definitely not alterations.
Services Used: Dress & Attire
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Anne Marie
Wedding:
6/8/2013
5.0/5.0
Jo-Lin's is an amazing formal wear and bridal shop. My daughter was so nervous about even beginning to look for a wedding dress that she had been avoiding it for weeks, but she had purchased a dress from Jo-Lin's for a formal event and loved it. So one afternoon we went in just to look. After 5 minutes of looking she found a dozen dresses that she liked and started to try on. Linda came over and spoke with my daughter for a few minutes and took her over to show her the dress that she thought would be the one. And sure enough, that was the dress. My daughter tried it on and started glowing. It was the dress. It took Linda 5 minutes to find the perfect dress for my girl. I believe this was the easiest part of all the wedding preparations. I will be forever grateful to Linda and her team for making this process so easy and enjoyable. Many thanks from a very grateful Mom.
Services Used: Dress & Attire
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Courtney
Wedding:
4/6/2013
5.0/5.0
I LOVED my dress from Jo-Lin's. They were so helpful and so sweet. They compliment you without having that "sale's tone," meaning, you know they aren't just trying to make a sale, they really mean what they are saying. Couldn't have been happier with my dress. A neat atmosphere at their shop, too. I didn't mind places like David's Bridal finding dresses for me to try on, but I liked being able to look through dresses on my own at Jo-Lynn's. Originally, I wasn't even going for a dress at all like the one I got. But I saw it and just decided to try it on anyway and LOVED it. I highly recommend Jo-Lynn's.
Services Used: Dress & Attire
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J
Wedding:
7/28/2012
4.9/5.0
I can't say enough positive about Jo Lin's. They helped my daughter to find the perfect dress and accessories. The staff was eager to help and very professional. They were also very helpful in ordering the bridesmaids dresses when most of them were from out of town. When we had a question at the last minute about the fit of the dress they even let us in after they closed!
Services Used: Dress & Attire
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Nicole
Wedding:
8/21/2010
5.0/5.0
The woman who helped me was so helpful and the seamstress who did all my alterations was extremely helpful and nice. My dress looked great and fit perfectly. I would reccomend them to anyone thinking of working with them.
Services Used: Dress & Attire
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kfox2181
Wedding:
10/24/2009
4.0/5.0
They took really good care of me and my bridesmaids. Very friendly and helpful. Their seamstress was out a lot before my wedding so I had to take my dress somewhere else to get altered, but other than that they were very good.
Services Used: Dress & Attire
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Stephanie
Wedding:
6/6/2009
5.0/5.0
I am so glad I chose to get my dress here! We ended up getting the bridesmaids' dresses and my mother's dress here as well. The women who work here are amazing...so nice and attentive to all of the details, and very willing to meet all of your needs! Even the woman who does alterations is great! They really decreased the wedding stress, took care of me, my wedding party and our dresses and went above and beyond in service!
Services Used: Dress & Attire
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Alex
Wedding:
5/9/2009
5.0/5.0
I was very pleased with Jo-Lin's espically after going to several other bridal stores in the area which were dreadful! Everyone was so very nice and helpful! I went to Jo-Lin's to begin with because so many people told me how great they are and they really are!
Services Used: Dress & Attire
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Ashley
Wedding:
10/4/2008
0.2/5.0
Due to my busy schedule we had to call in my measurements for my bridesmaids dress. After I gave the representative my measurements she gave me the size and I voiced some concern that it seemed a bit large. I assumed she knew better than I did about the dresses and the way they were cut, being that this was her expertise. Upon receiving my dress I tried it on and in the bust there was at least 4-5 inches of additional room. I called Jo-Lins to voice my concern over this issue and all I really wanted was an apology for the dress being to large. Upon speaking with the owner she was extremely rude and would never let me finish my explanation for actually calling, and she even knew she was interrupting me because when I told her that she was interrupting me she stated, "Yes Ma'am I am". What I was attempting to explain to her were my measurements and she stated that my measurements were "kind of all over the place" and that is why they went with the largest measurement which was my waist. If they knew their product though they would have known that the dress was only fitted in the bust and it would have made a lot more sense to go with that measurement versus the one for the waist. I told her again the only reason I was calling was for an apology and she stated "Why would I have to apologize to you, we did what we were supposed to do". Now regardless if I am right or wrong, if they really valued me as a customer they would have just stated they were sorry and that would have been the end of it. The owner showed an extreme disregard for customer service during the entire conversation and never actually offered a resolution to my issue. Upon calling back to see if I could get the name of person I had just spoken with, a gentlemen picked up the phone and I told him why I was calling and I told he that the lady I had just gotten off the phone with was very rude to me and he said to me that "They have to deal with customers who have no common sense and have to deal with customers who were rude all the time". He was essentially insinuating that I was lacking common sense and was rude which again, shows an extreme disregard for customer service. I asked for her name once again and he asked me why I needed it again and I told him AGAIN that she was rude and I would be contacting someone about her behavior. He said to me that she was also rude to him, but that it was ok. And I said to him that it was not ok that she was rude to me. I told him how much money I had just spent in their boutique and he said to me” Wow that’s all you spent? You must have bought something off the reduced rack”. You may let your boss be rude and disrespectful to you but that is no way to treat your customers. He acted as if customer service was not one of their top priorities. As for that comment he made about me buying something off the reduced rack; totally inappropriate. I have never been treated this way by any business. I have no idea how they have been in business for 20 years. I know a couple of people personally that have had problems with this owner and her unprofessionalism. In my honest opinion I would not recommend Jo-Lins for your Gown or Bridesmaids dresses unless you don't care about the value of the customer service you are paying for.
Services Used: Dress & Attire
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Sarah
Wedding:
12/15/2007
4.8/5.0
The girls at Jo-Lin's are great! I needed multiple alterations to get my bustle correct and they were very patient through all of it! The number of dresses in the store is over-whelming when you first walk in, but they're great about pulling dresses that they think will look good on you.
Services Used: Dress & Attire
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DylanAngel2001
Wedding:
5/19/2007
4.8/5.0
Very nice elegant dress shop. Very helpful staff and alterations. I found my entire outfit here! From the jewelery, to the shoes, to the hair comb!
Services Used: Dress & Attire
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lauraleigh
Wedding:
6/17/2006
1.0/5.0
Very inconsistent and rude service. I only purchased my dress here because it was the only shop that carried my dress in the area, and it was close to home. All the workers are young and inexperienced, most high-schoolers. Small, crowded shop. Definitely shop around!
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.7/5.0
The salon staff was always very helpful and friendly. The store has such a wide variety of dresses and is willing to order any additional accessories. My only critique is that the seamstress has very limited hours and it was difficult to schedule fittings with my work schedule.
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.2/5.0
In addition to a wedding dress, the wedding party ordered 8 tuxedos for a wedding. There were 4 tuxes called in and 4 tuxes measured at Jo Lins. Of the 8 tuxes, ONLY 1 TUX ACTUALLY FIT! When we talked to the owner about the problem, she did not take responsibility for the poorly fitted tuxes. Her attitude was "it's not my problem", even the ones that they measured.
Very disappointed in customer service - once they have your money the customer service is over!
Services Used: Dress & Attire

MAP

 
7565 St. Andrews Road, Irmo , SC 29063 See On Map
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