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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Father of the Bride, Father of the Groom, Groom, Groomsmen, Ring Bearers

REVIEWS

2.7
out of 5.0
2.5/5.0
2.7/5.0
2.7/5.0
2.8/5.0
2.7/5.0
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tiffany
Wedding:
3/23/2014
2.3/5.0
Where do I begin? Well, I don't recommend getting your suit here. I would suggest going elsewhere because as we all know, during wedding planning, if something can happen it will, no matter how much you plan ahead. We went in to the St. Johns Town Center store before Christmas to order my husband's suit for our wedding on the 23rd of March. He was getting a seersucker, which we are aware of the fact that it is a seasonal suit. In any case, we ordered his suit in store, we were promised a specific date and price, and we moved on. Well, the closer we got to the beginning of March, I knew it was a better idea to contact the store rather than wait. Good thing we did! The suit was on back order and the warehouse never told anyone. This is not the store's fault at all, but, their actions afterward are. We were kind of pushed aside like "yeah well whatever" by the employees there. It wasn't until we physically went to the store and requested the manager that we started getting stuff done. There were a couple hiccups after that but we ended up getting the suit. She did personally call her tailor in on a Sunday to work on his suit for us (for some reason this was not scheduled). Spend the little bit extra and go elsewhere. It's not worth the headache.
Where do I begin? Well, I don't recommend getting your suit here. I would suggest going elsewhere because as we all know, Read more...
Where do I begin? Well, I don't recommend getting your suit here. I would suggest going elsewhere because as we all know, during wedding planning, if something can happen it will, no matter how much you plan ahead. We went in to the St. Johns Town Center store before Christmas to order my husband's suit for our wedding on the 23rd of March. He was getting a seersucker, which we are aware of the fact that it is a seasonal suit. In any case, we ordered his suit in store, we were promised a specific date and price, and we moved on. Well, the closer we got to the beginning of March, I knew it was a better idea to contact the store rather than wait. Good thing we did! The suit was on back order and the warehouse never told anyone. This is not the store's fault at all, but, their actions afterward are. We were kind of pushed aside like "yeah well whatever" by the employees there. It wasn't until we physically went to the store and requested the manager that we started getting stuff done. There were a couple hiccups after that but we ended up getting the suit. She did personally call her tailor in on a Sunday to work on his suit for us (for some reason this was not scheduled). Spend the little bit extra and go elsewhere. It's not worth the headache. Read less
Services Used: Dress & Attire
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Private User
Wedding:
1/12/2014
1.7/5.0
I do not recommend Jos. A Bank for weddings. The customer service was sub par, we feared our order was wrong multiple times and had to continue to check & recheck. The grooms father's tux was 3 sizes too small - the employees don't know how to measure. A true headache during the wedding planning process - AVOID
I do not recommend Jos. A Bank for weddings. The customer service was sub par, we feared our order was wrong multiple Read more...
I do not recommend Jos. A Bank for weddings. The customer service was sub par, we feared our order was wrong multiple times and had to continue to check & recheck. The grooms father's tux was 3 sizes too small - the employees don't know how to measure. A true headache during the wedding planning process - AVOID Read less
Services Used: Dress & Attire
Default vendor profile pic
Stephanie
Wedding:
11/15/2013
1.8/5.0
I have to say for the length of time Jos. A. Banks has been in service I was completely disappointed in all parts of our wedding experience with them. From the very first time we walked into the store until we picked up the final tux it appeared that there were plenty of staff but none eager to help. Those that did help had either poor knowledge of how to help or were extremely stressed and overwhelmed to the point where we felt like we were a burden.
There were so many problems with our service I can't even begin! Staff were rude to one another to the point of rolling their eyes and talking down to one another during our initial consultation. Those same staff members were no help with choosing the correct color for accessories pieces and material patterns. We chose a gray tux which the store had no sample for us to use when trying to pick the right vest and tie. When we asked for their opinion we were repeatedly told "it's whatever you want." The swatches they showed us were literally the size of a quarter….which I later saw they had much larger swatches for better accuracy.

Our wedding was on a friday, we asked for the grooms tux to be delivered a week ahead of time in the case we needed to make changes. We were told they could not do this, the tux would be delivered on wednesday and changes could be fixed overnight.

Wednesday came, my grandfathers tux was not there, the order was never even placed. The groom….the jacket sleeves were too short, the pants were too short, and the vest did not match. Then we were told these issues could not be fixed overnight! The tuxedos would not be in until friday by 11….the day of our wedding! The tuxedos ended up being perfect when they came in thankfully but instead of enjoying our wedding day brunch we were at Jos. A. Banks.
I have to say for the length of time Jos. A. Banks has been in service I was completely disappointed in all parts of our Read more...
I have to say for the length of time Jos. A. Banks has been in service I was completely disappointed in all parts of our wedding experience with them. From the very first time we walked into the store until we picked up the final tux it appeared that there were plenty of staff but none eager to help. Those that did help had either poor knowledge of how to help or were extremely stressed and overwhelmed to the point where we felt like we were a burden.
There were so many problems with our service I can't even begin! Staff were rude to one another to the point of rolling their eyes and talking down to one another during our initial consultation. Those same staff members were no help with choosing the correct color for accessories pieces and material patterns. We chose a gray tux which the store had no sample for us to use when trying to pick the right vest and tie. When we asked for their opinion we were repeatedly told "it's whatever you want." The swatches they showed us were literally the size of a quarter….which I later saw they had much larger swatches for better accuracy.

Our wedding was on a friday, we asked for the grooms tux to be delivered a week ahead of time in the case we needed to make changes. We were told they could not do this, the tux would be delivered on wednesday and changes could be fixed overnight.

Wednesday came, my grandfathers tux was not there, the order was never even placed. The groom….the jacket sleeves were too short, the pants were too short, and the vest did not match. Then we were told these issues could not be fixed overnight! The tuxedos would not be in until friday by 11….the day of our wedding! The tuxedos ended up being perfect when they came in thankfully but instead of enjoying our wedding day brunch we were at Jos. A. Banks. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
11/2/2013
0.0/5.0
Wow, where to begin....

My husband went to Jos. A Bank in Tucson to pick out tuxedos for our wedding party. All of the guys went to get fitted in a timely manner but during those fittings the store was out of control, busy and unprofessional. 4 days before the wedding my brother and dad went to get their tuxes. My brother's tux was a joke. It was huge and his shirt was small. My dad decided to go with what they gave him because he knew I was stressed. The shoes were wrong and every employee was unhelpful. The promised that my brother's tux would be fixed. 2 days before the wedding my brother and I go back to try on the new tux. It was the same tux as before with no alterations. They did try to hem the pants but they were horrible. My brother was swimming in his tux. At the wedding my dad's pants were too big and he kept pulling them up, my step son's shirt was 10 sizes to big and my brother looked like he was in his "dad's" tux.

Of course we complained but since we had paid no one care at that point. Horrible customer service, horrible tuxedos. If this isn't your strong suit (no pun intended) then why rent tuxedos? So much for trusting a clothing store with your most important day.

Tucsonans I am warning you please don't get your tuxes here.
Wow, where to begin....

My husband went to Jos. A Bank in Tucson to pick out tuxedos for our wedding party. All Read more...
Wow, where to begin....

My husband went to Jos. A Bank in Tucson to pick out tuxedos for our wedding party. All of the guys went to get fitted in a timely manner but during those fittings the store was out of control, busy and unprofessional. 4 days before the wedding my brother and dad went to get their tuxes. My brother's tux was a joke. It was huge and his shirt was small. My dad decided to go with what they gave him because he knew I was stressed. The shoes were wrong and every employee was unhelpful. The promised that my brother's tux would be fixed. 2 days before the wedding my brother and I go back to try on the new tux. It was the same tux as before with no alterations. They did try to hem the pants but they were horrible. My brother was swimming in his tux. At the wedding my dad's pants were too big and he kept pulling them up, my step son's shirt was 10 sizes to big and my brother looked like he was in his "dad's" tux.

Of course we complained but since we had paid no one care at that point. Horrible customer service, horrible tuxedos. If this isn't your strong suit (no pun intended) then why rent tuxedos? So much for trusting a clothing store with your most important day.

Tucsonans I am warning you please don't get your tuxes here. Read less
Services Used: Dress & Attire
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Michelle
Wedding:
10/26/2013
0.1/5.0
I had the worst experience with Jos. A. Bank for renting Tuxes! The consistently messed up our order, they charged our wedding party different prices for rentals, the made up non-refundable fees, we were stuck running to the store on our wedding day to fix their mistake. Even though our groomsmen all had the same order, they all had different cufflinks, one of them had the wrong color vest (and was stuck wearing our ring bearers vest). Majority of our wedding party\'s tuxes didn\'t fit, buttons were popping off the jackets, shirts were too big/small, pants were too short; the list goes on. When we brought this to the managers attention, all he had to say that it wasn\'t their fault since they go through a third party vendor! It was a very frustrating experience and they took no blame for anything they screwed up on! \r\n\r\nWord to the wise, DO NOT rent tuxes from Jos. A. Bank (at least in MN), there is already plenty of wedding stress, you don\'t need this too!
I had the worst experience with Jos. A. Bank for renting Tuxes! The consistently messed up our order, they charged our Read more...
I had the worst experience with Jos. A. Bank for renting Tuxes! The consistently messed up our order, they charged our wedding party different prices for rentals, the made up non-refundable fees, we were stuck running to the store on our wedding day to fix their mistake. Even though our groomsmen all had the same order, they all had different cufflinks, one of them had the wrong color vest (and was stuck wearing our ring bearers vest). Majority of our wedding party\'s tuxes didn\'t fit, buttons were popping off the jackets, shirts were too big/small, pants were too short; the list goes on. When we brought this to the managers attention, all he had to say that it wasn\'t their fault since they go through a third party vendor! It was a very frustrating experience and they took no blame for anything they screwed up on! \r\n\r\nWord to the wise, DO NOT rent tuxes from Jos. A. Bank (at least in MN), there is already plenty of wedding stress, you don\'t need this too! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello Michelle - Thanks for bringing this to our attention. We're so glad we could be a part of your special day, but we are sorry we couldn't be of better service. If you could send the details of your experience, including store location(s), to snewell@jos-a-bank.com, we would be happy to pass it along to our Customer Service Team. Thanks and congrats!
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Kelly
Wedding:
10/26/2013
0.0/5.0
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them lower than a 0, I most definitely would.

My wedding planning experience was smooth and stress-free with the exception of having to deal with Jos. A. Bank. -- which is ridiculous because the tuxedos should be the easiest part of a wedding.

I had a $40 off coupon for my groomsmen and not one of them had an easy transaction when renting their tuxes. I had to personally call each location to get them to honor the coupon and/or refund money.

In addition, everyone's tuxes did not fit them and they all had to be altered or reordered. They even tried to CHARGE US for new tuxedos even though they made the mistake when measuring my guys. Even the replacement tuxes/shirts/vests did not fit like they should have... and one of my groomsmen was told to just "make it work".

And talk about customer service... The manager, Joseph Merrando, was the rudest of all and the least accommodating. I work retail and I would be fired for the way he treated me and the rest of my bridal party.

Jos. A. Bank. is a joke. I will never step foot into another Jos. A. Bank. again.
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them Read more...
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them lower than a 0, I most definitely would.

My wedding planning experience was smooth and stress-free with the exception of having to deal with Jos. A. Bank. -- which is ridiculous because the tuxedos should be the easiest part of a wedding.

I had a $40 off coupon for my groomsmen and not one of them had an easy transaction when renting their tuxes. I had to personally call each location to get them to honor the coupon and/or refund money.

In addition, everyone's tuxes did not fit them and they all had to be altered or reordered. They even tried to CHARGE US for new tuxedos even though they made the mistake when measuring my guys. Even the replacement tuxes/shirts/vests did not fit like they should have... and one of my groomsmen was told to just "make it work".

And talk about customer service... The manager, Joseph Merrando, was the rudest of all and the least accommodating. I work retail and I would be fired for the way he treated me and the rest of my bridal party.

Jos. A. Bank. is a joke. I will never step foot into another Jos. A. Bank. again. Read less
Services Used: Dress & Attire
Default vendor profile pic
Leslie
Wedding:
10/19/2013
5.0/5.0
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the groom's attendants live out of town and it was great that they could pick them up locally and have them tailored. They looked very handsome and it will be a suit they can use for many future occasions.
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the Read more...
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the groom's attendants live out of town and it was great that they could pick them up locally and have them tailored. They looked very handsome and it will be a suit they can use for many future occasions. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for the positive feedback, Leslie! We're so glad we could be a part of your special day. Congrats!
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jlangdon
Wedding:
10/12/2013
5.0/5.0
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went to (we are military and are having the wedding in California with groomsmen in New Jersey and groom in Texas.) They were even very accommodating when a month before the wedding we had to have a new best man. They have a wonderful variety of colors and styles/designs for the men.
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went Read more...
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went to (we are military and are having the wedding in California with groomsmen in New Jersey and groom in Texas.) They were even very accommodating when a month before the wedding we had to have a new best man. They have a wonderful variety of colors and styles/designs for the men. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Jacquelyn - thank you for the great feedback! We're so glad that we could be a part of your special day. Congrats!
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Anonymous
Wedding:
1+ year ago
0.0/5.0
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close to our reception at Oheka Castle. We booked the mens suites in July and their AC was broken for months and that should have been a sign not to use them. I don't know where to start because they got nothing right! They entered our information into their computer system completely wrong. They had the groom marrying the best man! We are a very laid back couple so when our groomsmen informed us of this we laughed it off..well it went down hill from there. They also forgot to put jackets in our order..really and when we called they said oh you ordered jackets? Who the hell orders a tux without a jacket! Another reason why we went with Jos A can't get anything right is because we had all our groomsmen all around the country and would be going to different locations to get fitted. Well that made things even more confusing for them and it quickly became a blaming game on what store messed up but when all the stores can't get it right that is sad. Not one of the groomsmen suites came as the correct size and all had to go back numerous times to get it corrected. Both fathers got vests that would fit a elephant and my father told the guy in the Riverhead location that his sizes were wrong and he did not listen. My father had to go back twice and they still did not get it right and then they wanted him to come back to the store the day before the wedding to pick up the suite again! Two of the groomsmen suite replacements for the wrong sizes did not arrive until 10am the morning of the wedding. I have to say I will NEVER use or RECOMMEND Jos A Bank for anything even to buy socks because I am sure they could not even get that right. Thank God we had our own ties and pocket squares because I know they would have messed that u too. Oh I almost forgot to mention that they tried to charge my sister $150 each for her two sons as ring bearers!
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close Read more...
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close to our reception at Oheka Castle. We booked the mens suites in July and their AC was broken for months and that should have been a sign not to use them. I don't know where to start because they got nothing right! They entered our information into their computer system completely wrong. They had the groom marrying the best man! We are a very laid back couple so when our groomsmen informed us of this we laughed it off..well it went down hill from there. They also forgot to put jackets in our order..really and when we called they said oh you ordered jackets? Who the hell orders a tux without a jacket! Another reason why we went with Jos A can't get anything right is because we had all our groomsmen all around the country and would be going to different locations to get fitted. Well that made things even more confusing for them and it quickly became a blaming game on what store messed up but when all the stores can't get it right that is sad. Not one of the groomsmen suites came as the correct size and all had to go back numerous times to get it corrected. Both fathers got vests that would fit a elephant and my father told the guy in the Riverhead location that his sizes were wrong and he did not listen. My father had to go back twice and they still did not get it right and then they wanted him to come back to the store the day before the wedding to pick up the suite again! Two of the groomsmen suite replacements for the wrong sizes did not arrive until 10am the morning of the wedding. I have to say I will NEVER use or RECOMMEND Jos A Bank for anything even to buy socks because I am sure they could not even get that right. Thank God we had our own ties and pocket squares because I know they would have messed that u too. Oh I almost forgot to mention that they tried to charge my sister $150 each for her two sons as ring bearers! Read less
Services Used: Dress & Attire
Default vendor profile pic
Laura
Wedding:
10/4/2013
2.0/5.0
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Gilbert AZ location almost made me switch vendors. The only reason I stayed with them isy fiance didn't want to risk this trouble at another vendor. The manager of Scottsdale is awful! She was condescending, rude, and curt. We were the only people in her store, so I don't know where the attitide came from, because it wasn't like we were keeping her from a sale. The next disappointment came from when we had booked a deal where you rent 5 tuxes, and the all inclusive price was $150 for everything in each tux. We didn't get that deal and unfortunatley spent considerably more money. It was too close in the wedding to switch, but the groomsmen definitely got ripped off. The manager at Gilbert was great with my ring bearer, so he gets bonus points for that. But the manager at scottsdale needs a demotion for how she treated me. I would only recommend these guys as a last resort with how many problems I had.
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Read more...
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Gilbert AZ location almost made me switch vendors. The only reason I stayed with them isy fiance didn't want to risk this trouble at another vendor. The manager of Scottsdale is awful! She was condescending, rude, and curt. We were the only people in her store, so I don't know where the attitide came from, because it wasn't like we were keeping her from a sale. The next disappointment came from when we had booked a deal where you rent 5 tuxes, and the all inclusive price was $150 for everything in each tux. We didn't get that deal and unfortunatley spent considerably more money. It was too close in the wedding to switch, but the groomsmen definitely got ripped off. The manager at Gilbert was great with my ring bearer, so he gets bonus points for that. But the manager at scottsdale needs a demotion for how she treated me. I would only recommend these guys as a last resort with how many problems I had. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Laura - thanks for reaching out. We are sorry for the frustrating experience with us. Would you be able to send the details of your experience to snewell@jos-a-bank.com, so we can look into this for you? Thanks!
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