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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Father of the Bride, Father of the Groom, Groom, Groomsmen, Ring Bearers

REVIEWS

2.7
out of 5.0
2.5/5.0
2.7/5.0
2.7/5.0
2.8/5.0
2.7/5.0
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Meghan
Wedding:
9/21/2013
4.4/5.0
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and RB were fitted. My husband's pants needed to be lengthened and that was not a problem. My father's tux jacket needed to be reordered and my RB's shoes were too small. Both arrived on time and we were happy with the service. They all looked great!
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and Read more...
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and RB were fitted. My husband's pants needed to be lengthened and that was not a problem. My father's tux jacket needed to be reordered and my RB's shoes were too small. Both arrived on time and we were happy with the service. They all looked great! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
3.7/5.0
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had to be fitted 3 times before it was recorded in their system. Overall, the suits looked great for the wedding, though.
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had Read more...
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had to be fitted 3 times before it was recorded in their system. Overall, the suits looked great for the wedding, though. Read less
Services Used: Dress & Attire
Default vendor profile pic
Joni
Wedding:
9/7/2013
2.8/5.0
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I brought my grandson/ring bearer in to be fitted about a month before the wedding. We live almost 2 hours away. The location we went to was 1/2 hour away from the 'registry' location. The manager did the measurements, but when he tried to input them into the system, found that my grandson was not in it and apparently that had to be done from the registry location. My son was with us, he called his contact at the registry store, and that person and the manager at this store were put in touch to get him 'in the system'. Measurements were taken, etc. At the register, my son was quoted a price for the RB and we left assuming all was taken care of. Fast forward 2 days before wedding. Son goes to pick up RB outfit..NOTHING. No outfit, no measurements, no record of him in the system. Panic ensues. RB lives 2 hours away and is now in school. Had to go by known sizing over the phone. Outfit arrived next day, but now daughter in law had to take half day from work, take kid out of school to drive 2 hours to make sure it fit him. This is before wedding rehearsal. Husband accompanies them to location, thankfully outfit fits. Salespeople not very apologetic for all this inconvenience. Husband goes to checkout and is charged $20 more than what we were originally quoted, and also picks up other son's outfit is is charged more than son was quoted for groomsmen (something about a damage fee that was never mentioned up front). Now husband, RB have to drive thru Friday rush hour traffic to get to rehearsal on time ( they were late). I've emailed the service@josabank twice, and have not received even an acknowledgement. Having worked retail for over 30yrs., this is not my idea of good customer service. Word of mouth is your best advertisement, and with the availability of the web, the possibilities are endless.
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I Read more...
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I brought my grandson/ring bearer in to be fitted about a month before the wedding. We live almost 2 hours away. The location we went to was 1/2 hour away from the 'registry' location. The manager did the measurements, but when he tried to input them into the system, found that my grandson was not in it and apparently that had to be done from the registry location. My son was with us, he called his contact at the registry store, and that person and the manager at this store were put in touch to get him 'in the system'. Measurements were taken, etc. At the register, my son was quoted a price for the RB and we left assuming all was taken care of. Fast forward 2 days before wedding. Son goes to pick up RB outfit..NOTHING. No outfit, no measurements, no record of him in the system. Panic ensues. RB lives 2 hours away and is now in school. Had to go by known sizing over the phone. Outfit arrived next day, but now daughter in law had to take half day from work, take kid out of school to drive 2 hours to make sure it fit him. This is before wedding rehearsal. Husband accompanies them to location, thankfully outfit fits. Salespeople not very apologetic for all this inconvenience. Husband goes to checkout and is charged $20 more than what we were originally quoted, and also picks up other son's outfit is is charged more than son was quoted for groomsmen (something about a damage fee that was never mentioned up front). Now husband, RB have to drive thru Friday rush hour traffic to get to rehearsal on time ( they were late). I've emailed the service@josabank twice, and have not received even an acknowledgement. Having worked retail for over 30yrs., this is not my idea of good customer service. Word of mouth is your best advertisement, and with the availability of the web, the possibilities are endless. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Joni - Thanks for reaching out and bringing this to our attention. If you could forward these details of your experience, along with the store locations and your contact information, to snewell@jos-a-bank.com, we would be happy to look into this for you. Thank you!
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DEBride
Wedding:
8/31/2013
3.5/5.0
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local places, he selected Jos A Bank because he thought they had the best quality attire. I shared with him the WW reviews, but he still wanted to stick with them.

He basically encountered many of the same problems others mentioned. When the tux arrived the Tuesday before our Saturday wedding, it was the wrong size so they had to send it back. The same thing happened to his BM who picked up his tux in other state and brought it with him. Thankfully, when the replacement tuxes arrived on Thursday, they fit.

However, it wasn't until the guys got dressed for the wedding that my FH realized they ordered the wrong tux for his BM. It was supposed to be same style but different color as his, but it was the exact same. At that point, there was nothing that could be done.

Overall, the guys did look great and they were comfortable in their tuxes all night long. Final verdict: good tuxes but their service and attention to detail could use some work.
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local Read more...
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local places, he selected Jos A Bank because he thought they had the best quality attire. I shared with him the WW reviews, but he still wanted to stick with them.

He basically encountered many of the same problems others mentioned. When the tux arrived the Tuesday before our Saturday wedding, it was the wrong size so they had to send it back. The same thing happened to his BM who picked up his tux in other state and brought it with him. Thankfully, when the replacement tuxes arrived on Thursday, they fit.

However, it wasn't until the guys got dressed for the wedding that my FH realized they ordered the wrong tux for his BM. It was supposed to be same style but different color as his, but it was the exact same. At that point, there was nothing that could be done.

Overall, the guys did look great and they were comfortable in their tuxes all night long. Final verdict: good tuxes but their service and attention to detail could use some work. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
2.7/5.0
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen.
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The Read more...
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - Thanks for reaching out and bringing this to our attention. We're so glad we could be a part of your special day, but we are sorry we couldn't be of better service. If you could send the details of your experience, including all of the store locations, to snewell@jos-a-bank.com, we would be happy to look into this for you. Thanks and congrats!
Default vendor profile pic
Annie
Wedding:
8/8/2013
0.4/5.0
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Loveland, Colorado. We had our wedding in Mexico, so would have the suits longer than the typical wedding. When we placed our order we asked about late fees and were told not to worry about any late charges. My grandparents were told the same thing. Months later when my parents went to get fitted for my father and brothers did we find out that there were late fees, which totaled almost $350 for my husbands tuxedo, also, they had us picking up my husbands tuxedo while we were in Mexico. After hearing this and talking to managers and area managers I was told they couldn't do anything about waiving late fees, and we would be charged basically the amount of purchasing a nice suit. We were told by managers and associates not to worry about late fees, and we were not the only ones in our party that were told that. I found a place that would work with us, late fees included but much less. I cancelled my order with Jos. A. Banks. I would NEVER go in the store again.
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Read more...
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Loveland, Colorado. We had our wedding in Mexico, so would have the suits longer than the typical wedding. When we placed our order we asked about late fees and were told not to worry about any late charges. My grandparents were told the same thing. Months later when my parents went to get fitted for my father and brothers did we find out that there were late fees, which totaled almost $350 for my husbands tuxedo, also, they had us picking up my husbands tuxedo while we were in Mexico. After hearing this and talking to managers and area managers I was told they couldn't do anything about waiving late fees, and we would be charged basically the amount of purchasing a nice suit. We were told by managers and associates not to worry about late fees, and we were not the only ones in our party that were told that. I found a place that would work with us, late fees included but much less. I cancelled my order with Jos. A. Banks. I would NEVER go in the store again. Read less
Services Used: Dress & Attire
Default vendor profile pic
Kelly
Wedding:
7/27/2013
4.6/5.0
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current special.
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current Read more...
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current special. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for the positive feedback, Kelly! Glad we could be a part of your wedding day!
Default vendor profile pic
Private User
Wedding:
7/27/2013
1.7/5.0
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they could easily access the tux that we wanted them to rent. Guess how many of those websites actually worked? Not one - I tried again a few minutes ago, just to be certain...none. I inquired about this at one of the stores and was told 'oh, we know that the site doesn't work well'. Great service they offer.

The 'wedding story' continues...my brothers and dad went to their local stores. One, in Baltimore, opted to pick up his tux at the store he rented from and bring to Michigan - wedding location. The other brother and my dad decided to pick up in Michigan, at the Lansing location. Fast forward a few months, all measurements are in, after a bit of confusion about how to order/what they needed, and tuxes are delivered to the appropriate stores for final fitting. The Baltimore brother and my dad....couldn't have kept the pants up if they had gained 20lbs each. The waist measurements were ridiculously off. The Baltimore store ordered a new pair of pants for that brother - crisis averted. Dad....no time left, so the Lansing store had to rapidly tailor. I was a bit nervous, but what to do? The other sibling went to a store in Illinois - and his pants were about 1.5" too short at pick up. How does this happen? He is 33, and he did not grow overnight?

In the end, all turned out okay, but not before quite a bit of stress for this bride! I give Jos A Banks props for their ability to 'fix' things, but isn't one of their functions to measure people when they are ordering.

EDIT: I've just learned that when my mom attempted to return the tuxes the Monday after the wedding, she was told the store had 'no record' of the rentals. NOT OK. Finally she insisted the mgr write exactly what was returned on a card and sign, or she may still be waiting as they tried to figure out what happened. We will NEVER rent from Jos A Banks again. EVER.
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they Read more...
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they could easily access the tux that we wanted them to rent. Guess how many of those websites actually worked? Not one - I tried again a few minutes ago, just to be certain...none. I inquired about this at one of the stores and was told 'oh, we know that the site doesn't work well'. Great service they offer.

The 'wedding story' continues...my brothers and dad went to their local stores. One, in Baltimore, opted to pick up his tux at the store he rented from and bring to Michigan - wedding location. The other brother and my dad decided to pick up in Michigan, at the Lansing location. Fast forward a few months, all measurements are in, after a bit of confusion about how to order/what they needed, and tuxes are delivered to the appropriate stores for final fitting. The Baltimore brother and my dad....couldn't have kept the pants up if they had gained 20lbs each. The waist measurements were ridiculously off. The Baltimore store ordered a new pair of pants for that brother - crisis averted. Dad....no time left, so the Lansing store had to rapidly tailor. I was a bit nervous, but what to do? The other sibling went to a store in Illinois - and his pants were about 1.5" too short at pick up. How does this happen? He is 33, and he did not grow overnight?

In the end, all turned out okay, but not before quite a bit of stress for this bride! I give Jos A Banks props for their ability to 'fix' things, but isn't one of their functions to measure people when they are ordering.

EDIT: I've just learned that when my mom attempted to return the tuxes the Monday after the wedding, she was told the store had 'no record' of the rentals. NOT OK. Finally she insisted the mgr write exactly what was returned on a card and sign, or she may still be waiting as they tried to figure out what happened. We will NEVER rent from Jos A Banks again. EVER. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - thanks for bringing this to our attention. Would you be able to send these details, along with your contact info, to snewell@jos-a-bank.com? We are happy to look into this for you. Thank you!
Default vendor profile pic
Linda
Wedding:
7/14/2013
5.0/5.0
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and simple. My husbands shirt (out of 6 tuxes) was the only one that was too short but they were able to give us a different shirt so everybody was happy. Tan tuxedo with a pink tie... Came out great! :)
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and Read more...
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and simple. My husbands shirt (out of 6 tuxes) was the only one that was too short but they were able to give us a different shirt so everybody was happy. Tan tuxedo with a pink tie... Came out great! :) Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Linda - Thank you for the kind feedback! We're glad that we could be a part of your special day. Congrats on your wedding!
Default vendor profile pic
Dan
Wedding:
6/29/2013
1.9/5.0
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at the location I went to (downtown Chicago) was super nice and very helpful, but every other person in the store seemed like they had no clue what they were doing. Here are a few ways that the company managed to screw things up...

-overcharged two of my groomsmen (but not the other three, who all had identical orders).
-sent the wrong shirt for me, so I had to go to a different location to pick the right shirt up.
-sent a completely wrong vest to one of my groomsmen, which we didn't realize until an hour before the ceremony.
-didn't even call one of my groomsmen to notify him his order had arrived
-I was in the store for an HOUR when picking up my order, because it took them that long to figure out how to correctly price everything.

Looking back, I wish I had went with another vendor because Jos A Banks was easily the biggest stress adder to the entire wedding planning process. I would encourage anyone reading this to NOT waste your time or energy with these guys.
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at Read more...
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at the location I went to (downtown Chicago) was super nice and very helpful, but every other person in the store seemed like they had no clue what they were doing. Here are a few ways that the company managed to screw things up...

-overcharged two of my groomsmen (but not the other three, who all had identical orders).
-sent the wrong shirt for me, so I had to go to a different location to pick the right shirt up.
-sent a completely wrong vest to one of my groomsmen, which we didn't realize until an hour before the ceremony.
-didn't even call one of my groomsmen to notify him his order had arrived
-I was in the store for an HOUR when picking up my order, because it took them that long to figure out how to correctly price everything.

Looking back, I wish I had went with another vendor because Jos A Banks was easily the biggest stress adder to the entire wedding planning process. I would encourage anyone reading this to NOT waste your time or energy with these guys. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Dan - Thank you for bringing this to our attention. If you could send the details of your experience, including store locations (unless all of the orders came from the downtown Chicago store), to snewell@jos-a-bank.com, we can look into this for you. Thanks!
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