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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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REVIEWS

2.9
out of 5.0
2.7/5.0
2.9/5.0
2.9/5.0
3.0/5.0
2.8/5.0
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Kelly
Wedding:
10/26/2013
0.0/5.0
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them lower than a 0, I most definitely would.

My wedding planning experience was smooth and stress-free with the exception of having to deal with Jos. A. Bank. -- which is ridiculous because the tuxedos should be the easiest part of a wedding.

I had a $40 off coupon for my groomsmen and not one of them had an easy transaction when renting their tuxes. I had to personally call each location to get them to honor the coupon and/or refund money.

In addition, everyone's tuxes did not fit them and they all had to be altered or reordered. They even tried to CHARGE US for new tuxedos even though they made the mistake when measuring my guys. Even the replacement tuxes/shirts/vests did not fit like they should have... and one of my groomsmen was told to just "make it work".

And talk about customer service... The manager, Joseph Merrando, was the rudest of all and the least accommodating. I work retail and I would be fired for the way he treated me and the rest of my bridal party.

Jos. A. Bank. is a joke. I will never step foot into another Jos. A. Bank. again.
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them Read more...
Whatever you do, do NOT use Jos. A. Bank in Westfield (Countryside) Mall in Clearwater, Florida. If I could give them lower than a 0, I most definitely would.

My wedding planning experience was smooth and stress-free with the exception of having to deal with Jos. A. Bank. -- which is ridiculous because the tuxedos should be the easiest part of a wedding.

I had a $40 off coupon for my groomsmen and not one of them had an easy transaction when renting their tuxes. I had to personally call each location to get them to honor the coupon and/or refund money.

In addition, everyone's tuxes did not fit them and they all had to be altered or reordered. They even tried to CHARGE US for new tuxedos even though they made the mistake when measuring my guys. Even the replacement tuxes/shirts/vests did not fit like they should have... and one of my groomsmen was told to just "make it work".

And talk about customer service... The manager, Joseph Merrando, was the rudest of all and the least accommodating. I work retail and I would be fired for the way he treated me and the rest of my bridal party.

Jos. A. Bank. is a joke. I will never step foot into another Jos. A. Bank. again. Read less
Services Used: Dress & Attire
Default vendor profile pic
Leslie
Wedding:
10/19/2013
5.0/5.0
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the groom's attendants live out of town and it was great that they could pick them up locally and have them tailored. They looked very handsome and it will be a suit they can use for many future occasions.
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the Read more...
We had Jos. A. Bank do three piece grey suits for our wedding party and they were wonderful to work with. A lot of the groom's attendants live out of town and it was great that they could pick them up locally and have them tailored. They looked very handsome and it will be a suit they can use for many future occasions. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for the positive feedback, Leslie! We're so glad we could be a part of your special day. Congrats!
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jlangdon
Wedding:
10/12/2013
5.0/5.0
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went to (we are military and are having the wedding in California with groomsmen in New Jersey and groom in Texas.) They were even very accommodating when a month before the wedding we had to have a new best man. They have a wonderful variety of colors and styles/designs for the men.
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went Read more...
We used Jos. A. Bank for the groom, best man, groomsmen and FOB. They were all very helpful at any and every store we went to (we are military and are having the wedding in California with groomsmen in New Jersey and groom in Texas.) They were even very accommodating when a month before the wedding we had to have a new best man. They have a wonderful variety of colors and styles/designs for the men. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Jacquelyn - thank you for the great feedback! We're so glad that we could be a part of your special day. Congrats!
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Anonymous
Wedding:
2+ years ago
0.0/5.0
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close to our reception at Oheka Castle. We booked the mens suites in July and their AC was broken for months and that should have been a sign not to use them. I don't know where to start because they got nothing right! They entered our information into their computer system completely wrong. They had the groom marrying the best man! We are a very laid back couple so when our groomsmen informed us of this we laughed it off..well it went down hill from there. They also forgot to put jackets in our order..really and when we called they said oh you ordered jackets? Who the hell orders a tux without a jacket! Another reason why we went with Jos A can't get anything right is because we had all our groomsmen all around the country and would be going to different locations to get fitted. Well that made things even more confusing for them and it quickly became a blaming game on what store messed up but when all the stores can't get it right that is sad. Not one of the groomsmen suites came as the correct size and all had to go back numerous times to get it corrected. Both fathers got vests that would fit a elephant and my father told the guy in the Riverhead location that his sizes were wrong and he did not listen. My father had to go back twice and they still did not get it right and then they wanted him to come back to the store the day before the wedding to pick up the suite again! Two of the groomsmen suite replacements for the wrong sizes did not arrive until 10am the morning of the wedding. I have to say I will NEVER use or RECOMMEND Jos A Bank for anything even to buy socks because I am sure they could not even get that right. Thank God we had our own ties and pocket squares because I know they would have messed that u too. Oh I almost forgot to mention that they tried to charge my sister $150 each for her two sons as ring bearers!
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close Read more...
The worse Company to work with ever! First of all we went to the Jos. A Bank location in westbury NY because it was close to our reception at Oheka Castle. We booked the mens suites in July and their AC was broken for months and that should have been a sign not to use them. I don't know where to start because they got nothing right! They entered our information into their computer system completely wrong. They had the groom marrying the best man! We are a very laid back couple so when our groomsmen informed us of this we laughed it off..well it went down hill from there. They also forgot to put jackets in our order..really and when we called they said oh you ordered jackets? Who the hell orders a tux without a jacket! Another reason why we went with Jos A can't get anything right is because we had all our groomsmen all around the country and would be going to different locations to get fitted. Well that made things even more confusing for them and it quickly became a blaming game on what store messed up but when all the stores can't get it right that is sad. Not one of the groomsmen suites came as the correct size and all had to go back numerous times to get it corrected. Both fathers got vests that would fit a elephant and my father told the guy in the Riverhead location that his sizes were wrong and he did not listen. My father had to go back twice and they still did not get it right and then they wanted him to come back to the store the day before the wedding to pick up the suite again! Two of the groomsmen suite replacements for the wrong sizes did not arrive until 10am the morning of the wedding. I have to say I will NEVER use or RECOMMEND Jos A Bank for anything even to buy socks because I am sure they could not even get that right. Thank God we had our own ties and pocket squares because I know they would have messed that u too. Oh I almost forgot to mention that they tried to charge my sister $150 each for her two sons as ring bearers! Read less
Services Used: Dress & Attire
Default vendor profile pic
Laura
Wedding:
10/4/2013
2.0/5.0
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Gilbert AZ location almost made me switch vendors. The only reason I stayed with them isy fiance didn't want to risk this trouble at another vendor. The manager of Scottsdale is awful! She was condescending, rude, and curt. We were the only people in her store, so I don't know where the attitide came from, because it wasn't like we were keeping her from a sale. The next disappointment came from when we had booked a deal where you rent 5 tuxes, and the all inclusive price was $150 for everything in each tux. We didn't get that deal and unfortunatley spent considerably more money. It was too close in the wedding to switch, but the groomsmen definitely got ripped off. The manager at Gilbert was great with my ring bearer, so he gets bonus points for that. But the manager at scottsdale needs a demotion for how she treated me. I would only recommend these guys as a last resort with how many problems I had.
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Read more...
The suits looked great, but the service I received from the Scottsdale location, and the resulting confusion for the Gilbert AZ location almost made me switch vendors. The only reason I stayed with them isy fiance didn't want to risk this trouble at another vendor. The manager of Scottsdale is awful! She was condescending, rude, and curt. We were the only people in her store, so I don't know where the attitide came from, because it wasn't like we were keeping her from a sale. The next disappointment came from when we had booked a deal where you rent 5 tuxes, and the all inclusive price was $150 for everything in each tux. We didn't get that deal and unfortunatley spent considerably more money. It was too close in the wedding to switch, but the groomsmen definitely got ripped off. The manager at Gilbert was great with my ring bearer, so he gets bonus points for that. But the manager at scottsdale needs a demotion for how she treated me. I would only recommend these guys as a last resort with how many problems I had. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Laura - thanks for reaching out. We are sorry for the frustrating experience with us. Would you be able to send the details of your experience to snewell@jos-a-bank.com, so we can look into this for you? Thanks!
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Meghan
Wedding:
9/21/2013
4.4/5.0
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and RB were fitted. My husband's pants needed to be lengthened and that was not a problem. My father's tux jacket needed to be reordered and my RB's shoes were too small. Both arrived on time and we were happy with the service. They all looked great!
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and Read more...
We selected Jos. A. Bank because they had stores around Massachusetts. The tuxes arrived on time and my husband, FOB and RB were fitted. My husband's pants needed to be lengthened and that was not a problem. My father's tux jacket needed to be reordered and my RB's shoes were too small. Both arrived on time and we were happy with the service. They all looked great! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
3.7/5.0
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had to be fitted 3 times before it was recorded in their system. Overall, the suits looked great for the wedding, though.
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had Read more...
For the price of a rented suit, I would recommend Jos. A Bank, but we had some issues with the fittings. One groomsmen had to be fitted 3 times before it was recorded in their system. Overall, the suits looked great for the wedding, though. Read less
Services Used: Dress & Attire
Default vendor profile pic
Joni
Wedding:
9/7/2013
2.8/5.0
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I brought my grandson/ring bearer in to be fitted about a month before the wedding. We live almost 2 hours away. The location we went to was 1/2 hour away from the 'registry' location. The manager did the measurements, but when he tried to input them into the system, found that my grandson was not in it and apparently that had to be done from the registry location. My son was with us, he called his contact at the registry store, and that person and the manager at this store were put in touch to get him 'in the system'. Measurements were taken, etc. At the register, my son was quoted a price for the RB and we left assuming all was taken care of. Fast forward 2 days before wedding. Son goes to pick up RB outfit..NOTHING. No outfit, no measurements, no record of him in the system. Panic ensues. RB lives 2 hours away and is now in school. Had to go by known sizing over the phone. Outfit arrived next day, but now daughter in law had to take half day from work, take kid out of school to drive 2 hours to make sure it fit him. This is before wedding rehearsal. Husband accompanies them to location, thankfully outfit fits. Salespeople not very apologetic for all this inconvenience. Husband goes to checkout and is charged $20 more than what we were originally quoted, and also picks up other son's outfit is is charged more than son was quoted for groomsmen (something about a damage fee that was never mentioned up front). Now husband, RB have to drive thru Friday rush hour traffic to get to rehearsal on time ( they were late). I've emailed the service@josabank twice, and have not received even an acknowledgement. Having worked retail for over 30yrs., this is not my idea of good customer service. Word of mouth is your best advertisement, and with the availability of the web, the possibilities are endless.
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I Read more...
My son chose Jos A Bank because some of his groomsmen live across the country. They had no problem being fitted, etc. I brought my grandson/ring bearer in to be fitted about a month before the wedding. We live almost 2 hours away. The location we went to was 1/2 hour away from the 'registry' location. The manager did the measurements, but when he tried to input them into the system, found that my grandson was not in it and apparently that had to be done from the registry location. My son was with us, he called his contact at the registry store, and that person and the manager at this store were put in touch to get him 'in the system'. Measurements were taken, etc. At the register, my son was quoted a price for the RB and we left assuming all was taken care of. Fast forward 2 days before wedding. Son goes to pick up RB outfit..NOTHING. No outfit, no measurements, no record of him in the system. Panic ensues. RB lives 2 hours away and is now in school. Had to go by known sizing over the phone. Outfit arrived next day, but now daughter in law had to take half day from work, take kid out of school to drive 2 hours to make sure it fit him. This is before wedding rehearsal. Husband accompanies them to location, thankfully outfit fits. Salespeople not very apologetic for all this inconvenience. Husband goes to checkout and is charged $20 more than what we were originally quoted, and also picks up other son's outfit is is charged more than son was quoted for groomsmen (something about a damage fee that was never mentioned up front). Now husband, RB have to drive thru Friday rush hour traffic to get to rehearsal on time ( they were late). I've emailed the service@josabank twice, and have not received even an acknowledgement. Having worked retail for over 30yrs., this is not my idea of good customer service. Word of mouth is your best advertisement, and with the availability of the web, the possibilities are endless. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Joni - Thanks for reaching out and bringing this to our attention. If you could forward these details of your experience, along with the store locations and your contact information, to snewell@jos-a-bank.com, we would be happy to look into this for you. Thank you!
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DEBride
Wedding:
8/31/2013
3.5/5.0
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local places, he selected Jos A Bank because he thought they had the best quality attire. I shared with him the WW reviews, but he still wanted to stick with them.

He basically encountered many of the same problems others mentioned. When the tux arrived the Tuesday before our Saturday wedding, it was the wrong size so they had to send it back. The same thing happened to his BM who picked up his tux in other state and brought it with him. Thankfully, when the replacement tuxes arrived on Thursday, they fit.

However, it wasn't until the guys got dressed for the wedding that my FH realized they ordered the wrong tux for his BM. It was supposed to be same style but different color as his, but it was the exact same. At that point, there was nothing that could be done.

Overall, the guys did look great and they were comfortable in their tuxes all night long. Final verdict: good tuxes but their service and attention to detail could use some work.
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local Read more...
Since my FH was the one wearing the tux, he had the final say in selecting the tux shop. After looking at several local places, he selected Jos A Bank because he thought they had the best quality attire. I shared with him the WW reviews, but he still wanted to stick with them.

He basically encountered many of the same problems others mentioned. When the tux arrived the Tuesday before our Saturday wedding, it was the wrong size so they had to send it back. The same thing happened to his BM who picked up his tux in other state and brought it with him. Thankfully, when the replacement tuxes arrived on Thursday, they fit.

However, it wasn't until the guys got dressed for the wedding that my FH realized they ordered the wrong tux for his BM. It was supposed to be same style but different color as his, but it was the exact same. At that point, there was nothing that could be done.

Overall, the guys did look great and they were comfortable in their tuxes all night long. Final verdict: good tuxes but their service and attention to detail could use some work. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
2.7/5.0
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen.
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The Read more...
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - Thanks for reaching out and bringing this to our attention. We're so glad we could be a part of your special day, but we are sorry we couldn't be of better service. If you could send the details of your experience, including all of the store locations, to snewell@jos-a-bank.com, we would be happy to look into this for you. Thanks and congrats!
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