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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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REVIEWS

2.8
out of 5.0
2.7/5.0
2.8/5.0
2.9/5.0
3.0/5.0
2.7/5.0
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Anonymous
Wedding:
2+ years ago
2.7/5.0
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen.
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The Read more...
I'm torn about our experience with Jos. A Bank Clothiers. We shopped at the Hamilton Place store in Chattanooga. The majority of the employees in the store were very kind and helpful from picking out the suit to ordering it for all of our groomsmen spread out across the country.
But a few notes:
1. A woman, I think named Joy, ironically, at this store was the most unprofessional, rude person that I have ever come across in a customer service position. She needs to be fired in my opinion, if the rest of the store wasn't so helpful and kind, we would have canceled our orders and used another clothing vendor.
2. Even with the employees being very helpful, I do not think they are very used to completing cross-country wedding parties. The different stores seem to be too separate from each other and have different intentions or end games to be able to work well together.
3. The suit we bought was perfect for our wedding. And as I've said countless times, every person we worked with, except Joy, was extremely kind, even if not entirely helpful.
In conclusion, I'd recommend this vendor for buying your own attire, but not for all of your groomsmen. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - Thanks for reaching out and bringing this to our attention. We're so glad we could be a part of your special day, but we are sorry we couldn't be of better service. If you could send the details of your experience, including all of the store locations, to snewell@jos-a-bank.com, we would be happy to look into this for you. Thanks and congrats!
Default vendor profile pic
Annie
Wedding:
8/8/2013
0.4/5.0
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Loveland, Colorado. We had our wedding in Mexico, so would have the suits longer than the typical wedding. When we placed our order we asked about late fees and were told not to worry about any late charges. My grandparents were told the same thing. Months later when my parents went to get fitted for my father and brothers did we find out that there were late fees, which totaled almost $350 for my husbands tuxedo, also, they had us picking up my husbands tuxedo while we were in Mexico. After hearing this and talking to managers and area managers I was told they couldn't do anything about waiving late fees, and we would be charged basically the amount of purchasing a nice suit. We were told by managers and associates not to worry about late fees, and we were not the only ones in our party that were told that. I found a place that would work with us, late fees included but much less. I cancelled my order with Jos. A. Banks. I would NEVER go in the store again.
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Read more...
We originally ordered my husbands suit, all of the groomsmen attire and our fathers' attire from Jos. A. Banks in Loveland, Colorado. We had our wedding in Mexico, so would have the suits longer than the typical wedding. When we placed our order we asked about late fees and were told not to worry about any late charges. My grandparents were told the same thing. Months later when my parents went to get fitted for my father and brothers did we find out that there were late fees, which totaled almost $350 for my husbands tuxedo, also, they had us picking up my husbands tuxedo while we were in Mexico. After hearing this and talking to managers and area managers I was told they couldn't do anything about waiving late fees, and we would be charged basically the amount of purchasing a nice suit. We were told by managers and associates not to worry about late fees, and we were not the only ones in our party that were told that. I found a place that would work with us, late fees included but much less. I cancelled my order with Jos. A. Banks. I would NEVER go in the store again. Read less
Services Used: Dress & Attire
Default vendor profile pic
Kelly
Wedding:
7/27/2013
4.6/5.0
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current special.
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current Read more...
Bought suits for the groomsmen. They gave us the best deal that the store recently ran even though it was not a current special. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for the positive feedback, Kelly! Glad we could be a part of your wedding day!
Default vendor profile pic
Private User
Wedding:
7/27/2013
1.7/5.0
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they could easily access the tux that we wanted them to rent. Guess how many of those websites actually worked? Not one - I tried again a few minutes ago, just to be certain...none. I inquired about this at one of the stores and was told 'oh, we know that the site doesn't work well'. Great service they offer.

The 'wedding story' continues...my brothers and dad went to their local stores. One, in Baltimore, opted to pick up his tux at the store he rented from and bring to Michigan - wedding location. The other brother and my dad decided to pick up in Michigan, at the Lansing location. Fast forward a few months, all measurements are in, after a bit of confusion about how to order/what they needed, and tuxes are delivered to the appropriate stores for final fitting. The Baltimore brother and my dad....couldn't have kept the pants up if they had gained 20lbs each. The waist measurements were ridiculously off. The Baltimore store ordered a new pair of pants for that brother - crisis averted. Dad....no time left, so the Lansing store had to rapidly tailor. I was a bit nervous, but what to do? The other sibling went to a store in Illinois - and his pants were about 1.5" too short at pick up. How does this happen? He is 33, and he did not grow overnight?

In the end, all turned out okay, but not before quite a bit of stress for this bride! I give Jos A Banks props for their ability to 'fix' things, but isn't one of their functions to measure people when they are ordering.

EDIT: I've just learned that when my mom attempted to return the tuxes the Monday after the wedding, she was told the store had 'no record' of the rentals. NOT OK. Finally she insisted the mgr write exactly what was returned on a card and sign, or she may still be waiting as they tried to figure out what happened. We will NEVER rent from Jos A Banks again. EVER.
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they Read more...
My brothers and dad live in different states. Two months ago, I attempted THREE TIMES to set up websites so that they could easily access the tux that we wanted them to rent. Guess how many of those websites actually worked? Not one - I tried again a few minutes ago, just to be certain...none. I inquired about this at one of the stores and was told 'oh, we know that the site doesn't work well'. Great service they offer.

The 'wedding story' continues...my brothers and dad went to their local stores. One, in Baltimore, opted to pick up his tux at the store he rented from and bring to Michigan - wedding location. The other brother and my dad decided to pick up in Michigan, at the Lansing location. Fast forward a few months, all measurements are in, after a bit of confusion about how to order/what they needed, and tuxes are delivered to the appropriate stores for final fitting. The Baltimore brother and my dad....couldn't have kept the pants up if they had gained 20lbs each. The waist measurements were ridiculously off. The Baltimore store ordered a new pair of pants for that brother - crisis averted. Dad....no time left, so the Lansing store had to rapidly tailor. I was a bit nervous, but what to do? The other sibling went to a store in Illinois - and his pants were about 1.5" too short at pick up. How does this happen? He is 33, and he did not grow overnight?

In the end, all turned out okay, but not before quite a bit of stress for this bride! I give Jos A Banks props for their ability to 'fix' things, but isn't one of their functions to measure people when they are ordering.

EDIT: I've just learned that when my mom attempted to return the tuxes the Monday after the wedding, she was told the store had 'no record' of the rentals. NOT OK. Finally she insisted the mgr write exactly what was returned on a card and sign, or she may still be waiting as they tried to figure out what happened. We will NEVER rent from Jos A Banks again. EVER. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - thanks for bringing this to our attention. Would you be able to send these details, along with your contact info, to snewell@jos-a-bank.com? We are happy to look into this for you. Thank you!
Default vendor profile pic
Linda
Wedding:
7/14/2013
5.0/5.0
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and simple. My husbands shirt (out of 6 tuxes) was the only one that was too short but they were able to give us a different shirt so everybody was happy. Tan tuxedo with a pink tie... Came out great! :)
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and Read more...
We rented beautiful tan colored tuxedos for our country club wedding. Sizing, ordering everything was very easy and simple. My husbands shirt (out of 6 tuxes) was the only one that was too short but they were able to give us a different shirt so everybody was happy. Tan tuxedo with a pink tie... Came out great! :) Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Linda - Thank you for the kind feedback! We're glad that we could be a part of your special day. Congrats on your wedding!
Default vendor profile pic
Dan
Wedding:
6/29/2013
1.9/5.0
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at the location I went to (downtown Chicago) was super nice and very helpful, but every other person in the store seemed like they had no clue what they were doing. Here are a few ways that the company managed to screw things up...

-overcharged two of my groomsmen (but not the other three, who all had identical orders).
-sent the wrong shirt for me, so I had to go to a different location to pick the right shirt up.
-sent a completely wrong vest to one of my groomsmen, which we didn't realize until an hour before the ceremony.
-didn't even call one of my groomsmen to notify him his order had arrived
-I was in the store for an HOUR when picking up my order, because it took them that long to figure out how to correctly price everything.

Looking back, I wish I had went with another vendor because Jos A Banks was easily the biggest stress adder to the entire wedding planning process. I would encourage anyone reading this to NOT waste your time or energy with these guys.
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at Read more...
I hate to say it, but Jos A Bank was a complete headache for me the entire time. The store manager (Renne, I believe) at the location I went to (downtown Chicago) was super nice and very helpful, but every other person in the store seemed like they had no clue what they were doing. Here are a few ways that the company managed to screw things up...

-overcharged two of my groomsmen (but not the other three, who all had identical orders).
-sent the wrong shirt for me, so I had to go to a different location to pick the right shirt up.
-sent a completely wrong vest to one of my groomsmen, which we didn't realize until an hour before the ceremony.
-didn't even call one of my groomsmen to notify him his order had arrived
-I was in the store for an HOUR when picking up my order, because it took them that long to figure out how to correctly price everything.

Looking back, I wish I had went with another vendor because Jos A Banks was easily the biggest stress adder to the entire wedding planning process. I would encourage anyone reading this to NOT waste your time or energy with these guys. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Dan - Thank you for bringing this to our attention. If you could send the details of your experience, including store locations (unless all of the orders came from the downtown Chicago store), to snewell@jos-a-bank.com, we can look into this for you. Thanks!
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
Who would have thought the most stressful part of planning a wedding would be the tux rental!!!! These people are the most incompetent people I have ever worked with. When my husband and I first went in there we were told that they would bring in a sample tux for my fiance to try on. He wanted to make sure the fit was right and that he liked the style. Who can blame him? Us women get to try on as many dresses as we want and have several fittings to make sure that the fit is perfect. The manager told us that he would have the sample tux in the following week. We never heard from him so my fiance called to see where it was at. The manager said that because it was prom season he was having a difficult time getting it in. He said it would be there the following week. We called and still no tux. He basically told my fiance that prom season is so much more profitable then wedding season so deal with it. My fiance luckily is a really good sales person and was able to fight the manager to bring in a tux. Finally a month later he was able to try the sample. The size fit perfect. They then told us that the tuxes would be in a week before the wedding. We called a week before and they said that it would not be in until the Wednesday before our wedding. My fiance went and picked up his tux that Wednesday and they ordered the size THREE sizes TOO SMALL!!! We were kind of freaking out because our wedding was a couple days away. They barely got the tux in the Friday before our rehersal. Then when all of the groomsmen came in from all over the country, they went to go pick up their tuxes and none of the sizes were what they were measured at. It was like they just brought in whatever and hoped it worked. One of the pant sizes was 8 sizes too big. The people at the stores are idiots apparently because they did not order or measure anything right. This caused us extreme anxiety right before the wedding as some of the guys were picking up the right sizes the morning of the wedding!!!!!!
Who would have thought the most stressful part of planning a wedding would be the tux rental!!!! These people are the most Read more...
Who would have thought the most stressful part of planning a wedding would be the tux rental!!!! These people are the most incompetent people I have ever worked with. When my husband and I first went in there we were told that they would bring in a sample tux for my fiance to try on. He wanted to make sure the fit was right and that he liked the style. Who can blame him? Us women get to try on as many dresses as we want and have several fittings to make sure that the fit is perfect. The manager told us that he would have the sample tux in the following week. We never heard from him so my fiance called to see where it was at. The manager said that because it was prom season he was having a difficult time getting it in. He said it would be there the following week. We called and still no tux. He basically told my fiance that prom season is so much more profitable then wedding season so deal with it. My fiance luckily is a really good sales person and was able to fight the manager to bring in a tux. Finally a month later he was able to try the sample. The size fit perfect. They then told us that the tuxes would be in a week before the wedding. We called a week before and they said that it would not be in until the Wednesday before our wedding. My fiance went and picked up his tux that Wednesday and they ordered the size THREE sizes TOO SMALL!!! We were kind of freaking out because our wedding was a couple days away. They barely got the tux in the Friday before our rehersal. Then when all of the groomsmen came in from all over the country, they went to go pick up their tuxes and none of the sizes were what they were measured at. It was like they just brought in whatever and hoped it worked. One of the pant sizes was 8 sizes too big. The people at the stores are idiots apparently because they did not order or measure anything right. This caused us extreme anxiety right before the wedding as some of the guys were picking up the right sizes the morning of the wedding!!!!!! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for bringing this to our attention. Would you be able to send further details, including the store locations, to snewell@jos-a-bank.com and we can look into this? Thank you.
Default vendor profile pic
Shannon
Wedding:
6/29/2013
5.0/5.0
George Pelote helped my husband find the perfect suit for our wedding and at an unbelievably reasonable price! The alterations were impeccable & accomplished to meet our very short timeframe! JoABanks in Savannah is a very nice store & all the staff were friendly & helpful!
George Pelote helped my husband find the perfect suit for our wedding and at an unbelievably reasonable price! The Read more...
George Pelote helped my husband find the perfect suit for our wedding and at an unbelievably reasonable price! The alterations were impeccable & accomplished to meet our very short timeframe! JoABanks in Savannah is a very nice store & all the staff were friendly & helpful! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thank you for the positive feedback, Shannon! We're glad you had a great experience with us and we are so happy we could be a part of your special day!
Default vendor profile pic
Anthony & Emily
Wedding:
6/21/2013
5.0/5.0
We chose Jos A Bank as our vendor for suits for our Destination Wedding in Jamaica! We worked with John at the Jos A Bank in Rookwood Commons in Cincinnati, Ohio.

We bought the suits during the buy 1 get 3 free sale. We were able to get everyone's suit for $149 each which is a heck of a deal considering that is about what a tux cost and you get to keep these.

Also John gave me great deal on white Travelers at about $21 plus tax, which is a great deal for one of best wrinkle free dress shirts on the market.

John and Jos A Bank made everything so smooth. Received many compliments on the suits!

Would highly recommend Jos A Bank for suits or tuxedos for your wedding! Also go see John if you are in Cincinnati area!

Thanks,
Anthony & Emily
We chose Jos A Bank as our vendor for suits for our Destination Wedding in Jamaica! We worked with John at the Jos A Bank Read more...
We chose Jos A Bank as our vendor for suits for our Destination Wedding in Jamaica! We worked with John at the Jos A Bank in Rookwood Commons in Cincinnati, Ohio.

We bought the suits during the buy 1 get 3 free sale. We were able to get everyone's suit for $149 each which is a heck of a deal considering that is about what a tux cost and you get to keep these.

Also John gave me great deal on white Travelers at about $21 plus tax, which is a great deal for one of best wrinkle free dress shirts on the market.

John and Jos A Bank made everything so smooth. Received many compliments on the suits!

Would highly recommend Jos A Bank for suits or tuxedos for your wedding! Also go see John if you are in Cincinnati area!

Thanks,
Anthony & Emily Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thank you for the kind feedback, Anthony and Emily. We're glad you enjoyed your experience with us and we're happy we could share in your special day! Best wishes!
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
1.0/5.0
I was extremely dissatisfied with the service of this company. I chose this vendor because they offered a special deal at the wedding fair of $20 off each tux and the groom’s rental is free. As it turns out, almost every company offers this same deal. From start to finish nearly everything went wrong. Here is a list of some of the issues we had: the order was placed with the wrong color for the groomsmen, their online system never synced properly and was completely pointless, after all of the guys got measured their orders were not placed properly and it took numerous phone calls for me to fix the problem, the socks were not included in the rental as we were told they would be, the guys were charged $30 more than we were quoted, and they tried to charge me for the groom’s tux when I picked it up. No matter which employees or managers I talked with or which location they worked at, no one seemed to know what was going on. Every transaction took far too long and the whole process became way too complicated. Of all of the aspects that can be stressful in planning a wedding, tux rentals shouldn’t be one of them. If you use Joseph A Bank, I guarantee you it will be.
I was extremely dissatisfied with the service of this company. I chose this vendor because they offered a special deal at Read more...
I was extremely dissatisfied with the service of this company. I chose this vendor because they offered a special deal at the wedding fair of $20 off each tux and the groom’s rental is free. As it turns out, almost every company offers this same deal. From start to finish nearly everything went wrong. Here is a list of some of the issues we had: the order was placed with the wrong color for the groomsmen, their online system never synced properly and was completely pointless, after all of the guys got measured their orders were not placed properly and it took numerous phone calls for me to fix the problem, the socks were not included in the rental as we were told they would be, the guys were charged $30 more than we were quoted, and they tried to charge me for the groom’s tux when I picked it up. No matter which employees or managers I talked with or which location they worked at, no one seemed to know what was going on. Every transaction took far too long and the whole process became way too complicated. Of all of the aspects that can be stressful in planning a wedding, tux rentals shouldn’t be one of them. If you use Joseph A Bank, I guarantee you it will be. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - Thank you for reaching out. We are very sorry for the mistakes with your wedding party order. Can you please email the details of your experience, including the store locations, to snewell@jos-a-bank.com and we will look into this for you. Thanks!
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