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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

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ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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REVIEWS

2.9
out of 5.0
2.7/5.0
2.9/5.0
2.9/5.0
3.0/5.0
2.8/5.0
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Anonymous
Wedding:
2+ years ago
1.0/5.0
I would not recomment Jos A Bank to anyone for anything ever. The men's suit rental was the most stressful part of my wedding planning. The staff was rude and lazy. We set up 10 suit rentals, and after half the men got fitted, the second half of men were told that suit is not available and they they would have to buy shirts if they wanted to match. I spent entirely too much time on making sure everyone was going to wear the same thing, which is the entire point of renting suits.
I would not recomment Jos A Bank to anyone for anything ever. The men's suit rental was the most stressful part of my Read more...
I would not recomment Jos A Bank to anyone for anything ever. The men's suit rental was the most stressful part of my wedding planning. The staff was rude and lazy. We set up 10 suit rentals, and after half the men got fitted, the second half of men were told that suit is not available and they they would have to buy shirts if they wanted to match. I spent entirely too much time on making sure everyone was going to wear the same thing, which is the entire point of renting suits. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello, thanks for reaching out. Can you send further details, including the store location, to snewell@jos-a-bank.com and we can look into this for you? Thanks.
Default vendor profile pic
Amy
Wedding:
6/7/2013
0.5/5.0
My experience with Jos A Banks Gainesville VA location was by far the WORST consumer experience I have EVER had. Reading the reviews of several on here I can relate to all of the issues. The store personnel were incompetent, deceitful, and all together worthless.

My husband and 5 of his groomsmen (including my son) did not have their tuxes until 23 hours before our wedding - and this was after at least 5 trips to the Gainesville store and 1 trip to the Fair Oaks Mall location over the course of the 2 months prior to the wedding, numerous follow up calls, my husband and his best man spending hours upon hours in the store in the two days before the wedding, and ultimately in me having to go absolutely bananas in the store to get the issue resolved.

I could go on and on, but I don't want to waste anymore of my time or energy on this disaster. I will note that the only reason I gave this company anything higher than a zero was due to the experience I had with the store manager at the Fair Oaks location - he went above and beyond to help get many of the issues corrected when we went in to his store a couple of weeks before the wedding.
My experience with Jos A Banks Gainesville VA location was by far the WORST consumer experience I have EVER had. Reading Read more...
My experience with Jos A Banks Gainesville VA location was by far the WORST consumer experience I have EVER had. Reading the reviews of several on here I can relate to all of the issues. The store personnel were incompetent, deceitful, and all together worthless.

My husband and 5 of his groomsmen (including my son) did not have their tuxes until 23 hours before our wedding - and this was after at least 5 trips to the Gainesville store and 1 trip to the Fair Oaks Mall location over the course of the 2 months prior to the wedding, numerous follow up calls, my husband and his best man spending hours upon hours in the store in the two days before the wedding, and ultimately in me having to go absolutely bananas in the store to get the issue resolved.

I could go on and on, but I don't want to waste anymore of my time or energy on this disaster. I will note that the only reason I gave this company anything higher than a zero was due to the experience I had with the store manager at the Fair Oaks location - he went above and beyond to help get many of the issues corrected when we went in to his store a couple of weeks before the wedding. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Amy, Thank you for bringing this to our attention. We apologize for the mistakes involved with your wedding party order. Could you please pass along the details to snewell@jos-a-bank.com and we can look into this for you. Thank you.
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Mariana
Wedding:
6/1/2013
5.0/5.0
My Husband, groomsmen, best man, father of the groom, and my father look Stunning
My Husband, groomsmen, best man, father of the groom, and my father look Stunning
My Husband, groomsmen, best man, father of the groom, and my father look Stunning Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Mariana - Thank you for your positive feedback! We're glad we could be a part of your big day! Congrats!
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Private User
Wedding:
6/1/2013
0.2/5.0
We got to Jos. A. Bank about an hour before closing on a Monday night. We only took about ten min to pick out the tux. We go to check out, with about 30 minutes to closing, and the manager took FoREVER getting our information in the system, and then he erased it all and had to start over. By this time it is about 5 minutes until closing time, and opposed to working a few minutes late and taking everyone's deposits, he told us to come back the next day. My husband goes back the next day, and comes home with a receipt for $240, about $60 more than the tux we picked out. TONS of extras had been added to our order, and it wasn't even the right vest/tie. Plus, my husbands was supposed to be free. I go back the next day, and the manager was SO RUDE. He argued with me, telling me that was what we had picked out. He never apologized for messing up the order, or offered to refund us. I left, and called the regional manager. He called the manager of the branch and had my husband go back in there to get refunded- by this time I had already fixed our tux order online. So then everyone gets measured, and they accidently erased 2 people's measurements so they had to go back a second time. I called 2 weeks before the wedding to confirm everything with our tux order was in the system to be processed. We get the call the Wednesday before the wedding that the tuxes were in so my husband goes up there, everyone's was there but his.They assured us it would be there Thursday, and that sometimes they arrive in batches. Sure enough, his tux wasn't there Thursday. They forgot to order it! They had overnight it to the hotel we were staying at.It was supposed to be there at 7 am. I had to wait in our hotel lobby to sign for it, and it was 4 hours late! I did not have 4 hours to waste the day before the wedding. By the grace of God, my husband's fit but 6 out of the 13 tuxes we rented had to be sent back and rushed due to poor fit. Horrible customer service, rude staff, unreliable.
We got to Jos. A. Bank about an hour before closing on a Monday night. We only took about ten min to pick out the tux. We Read more...
We got to Jos. A. Bank about an hour before closing on a Monday night. We only took about ten min to pick out the tux. We go to check out, with about 30 minutes to closing, and the manager took FoREVER getting our information in the system, and then he erased it all and had to start over. By this time it is about 5 minutes until closing time, and opposed to working a few minutes late and taking everyone's deposits, he told us to come back the next day. My husband goes back the next day, and comes home with a receipt for $240, about $60 more than the tux we picked out. TONS of extras had been added to our order, and it wasn't even the right vest/tie. Plus, my husbands was supposed to be free. I go back the next day, and the manager was SO RUDE. He argued with me, telling me that was what we had picked out. He never apologized for messing up the order, or offered to refund us. I left, and called the regional manager. He called the manager of the branch and had my husband go back in there to get refunded- by this time I had already fixed our tux order online. So then everyone gets measured, and they accidently erased 2 people's measurements so they had to go back a second time. I called 2 weeks before the wedding to confirm everything with our tux order was in the system to be processed. We get the call the Wednesday before the wedding that the tuxes were in so my husband goes up there, everyone's was there but his.They assured us it would be there Thursday, and that sometimes they arrive in batches. Sure enough, his tux wasn't there Thursday. They forgot to order it! They had overnight it to the hotel we were staying at.It was supposed to be there at 7 am. I had to wait in our hotel lobby to sign for it, and it was 4 hours late! I did not have 4 hours to waste the day before the wedding. By the grace of God, my husband's fit but 6 out of the 13 tuxes we rented had to be sent back and rushed due to poor fit. Horrible customer service, rude staff, unreliable. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thank you for bringing this to our attention. We are extremely sorry for your frustrating experience. Can you send these details, making sure to include the store location, to snewell@jos-a-bank.com so that we can look into this for you?
Default vendor profile pic
Michael
Wedding:
5/24/2013
3.6/5.0
Clothing was a bit expensive but the quality was top of the line.
Clothing was a bit expensive but the quality was top of the line.
Clothing was a bit expensive but the quality was top of the line. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
4.6/5.0
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst procrastinators--during prom season, no less--including one who was measured about one week in advance of the wedding. I wish that there were more options for shoes, as I would like a more classically shaped toe than the square style of the current trend. Dealing with a chain store makes things easier to accommodate out-of-town members of the wedding party, but it also makes service a bit of a crapshoot. All in all, though, JAB offers a nice variety of men's formal wear at a good price.
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst Read more...
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst procrastinators--during prom season, no less--including one who was measured about one week in advance of the wedding. I wish that there were more options for shoes, as I would like a more classically shaped toe than the square style of the current trend. Dealing with a chain store makes things easier to accommodate out-of-town members of the wedding party, but it also makes service a bit of a crapshoot. All in all, though, JAB offers a nice variety of men's formal wear at a good price. Read less
Services Used: Dress & Attire
Default vendor profile pic
Elizabeth
Wedding:
5/17/2013
0.0/5.0
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the store everyday the week before our wedding to fix a complete disaster. His tux wasn't even placed until 4 days before, despite being fitted over a month before the wedding. He, his father, and the best man did not have complete tuxes until an hour before our photos and that was only because the store manager personally made sure they did. Of the 10 tuxes we needed, only two were the right size and delivered to the right store. All the while, customer service was nearly non-existent. Most of the store managers placed blame on the outside vendor and completely lacked a sense of accountability. Worst experience ever!!!
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the Read more...
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the store everyday the week before our wedding to fix a complete disaster. His tux wasn't even placed until 4 days before, despite being fitted over a month before the wedding. He, his father, and the best man did not have complete tuxes until an hour before our photos and that was only because the store manager personally made sure they did. Of the 10 tuxes we needed, only two were the right size and delivered to the right store. All the while, customer service was nearly non-existent. Most of the store managers placed blame on the outside vendor and completely lacked a sense of accountability. Worst experience ever!!! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Elizabeth - We are very sorry for all of the mistakes with your wedding party order. Can you please email the details of your experience, including store location(s), to snewell@jos-a-bank.com and we will look into this for you. Thanks for reaching out.
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/suits. Do not go to Jos. A. Bank.

We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/refund- nothing!

After thoroughly making sure that everything was correct (on our part, they didn't help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen's suits didn't fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.

They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4th- we were getting married at 9:00 a.m. on May 4th! They didn't offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.

After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It's terrible.

And then of course, after the wedding a few of our friends asked if we went there, and said, "oh I could have told you they were terrible"! Ha ha. Great help that was!

I just want to give other brides and grooms the chance to not have such a horrible experience. Don't go there. It's not worth it. Go anywhere else, go somewhere where "renting" is their business.

I wish this wasn't what happen to us, but it is... I just hope our review will
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a Read more...
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/suits. Do not go to Jos. A. Bank.

We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/refund- nothing!

After thoroughly making sure that everything was correct (on our part, they didn't help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen's suits didn't fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.

They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4th- we were getting married at 9:00 a.m. on May 4th! They didn't offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.

After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It's terrible.

And then of course, after the wedding a few of our friends asked if we went there, and said, "oh I could have told you they were terrible"! Ha ha. Great help that was!

I just want to give other brides and grooms the chance to not have such a horrible experience. Don't go there. It's not worth it. Go anywhere else, go somewhere where "renting" is their business.

I wish this wasn't what happen to us, but it is... I just hope our review will Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - We are extremely sorry for all of the mistakes with your wedding party order. Can you please send the details of your experience, including the store location, to snewell@jos-a-bank.com and we can look into this for you. Thank you!
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
2.2/5.0
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even longer for them to help us find what we were looking for. Then even after we decided to go with them they still struggled getting our account details together for quite a few weeks. However I really did like the suits we rented from them, very classy.
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even Read more...
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even longer for them to help us find what we were looking for. Then even after we decided to go with them they still struggled getting our account details together for quite a few weeks. However I really did like the suits we rented from them, very classy. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for bringing this to our attention. If you could send the details of your experience, including store location, to snewell@jos-a-bank.com we can look further into this for you. Thanks!
Default vendor profile pic
David
Wedding:
4/6/2013
0.9/5.0
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for me and my groomsmen. For the first two weeks, they could not get the order into the system correctly. We had to make multiple trips to the store just to fix this issue. And when they finally got the order in the system, different store locations had issues trying to find the wedding event. Even after everything went through, I just picked up my tuxedo today and the pants were wrong. I had gotten a grey suit that was one of the designer packages with NOTHING changed. I received a grey suit with black pants. Seriously, I don't know how they qualified these people to work at this company. They weren't professional at all and I had so many issues I can't even keep count anymore.

AVOID THIS PLACE!
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for Read more...
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for me and my groomsmen. For the first two weeks, they could not get the order into the system correctly. We had to make multiple trips to the store just to fix this issue. And when they finally got the order in the system, different store locations had issues trying to find the wedding event. Even after everything went through, I just picked up my tuxedo today and the pants were wrong. I had gotten a grey suit that was one of the designer packages with NOTHING changed. I received a grey suit with black pants. Seriously, I don't know how they qualified these people to work at this company. They weren't professional at all and I had so many issues I can't even keep count anymore.

AVOID THIS PLACE! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi David - We're very sorry about the frustrations with you wedding party order. Thank you for bringing this to our attention. Can you please send the details of your experience, including store number(s) to snewell@jos-a-bank.com and we can look further into this. Thanks!
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