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Jos. A. Bank Clothiers

Nationwide
CONTACT US
CONTACT US

LOCATION

Nationwide, US

PHONE

800-285-2265

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition.... Read more
Celebrate in Style!

Since 1905, Jos. A. Bank has continued to be The Expert in Men's Apparel for all occasions. Our Tuxedo Rental & Sales Collection continues that tradition. With over 600 locations nationwide, everyone can celebrate in style!

We'll Make it Match!

Whatever color you choose, you'll find we have the perfect tuxedo accessories to match. With over 385 tie styles and 175 fullback vests, you can match any dress color.

Find the Perfect Tuxedo

So much planning goes into making your wedding day special. Planning your formal wear order should be simple. Visit www.josbankformal.com to browse styles and find the perfect tuxedo. Then access your Event Manager to schedule your appointment, track the status of orders, and message your groomsmen...all from the comfort of home! Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Father of the Bride, Father of the Groom, Groom, Groomsmen, Ring Bearers

REVIEWS

2.7
out of 5.0
2.5/5.0
2.7/5.0
2.7/5.0
2.8/5.0
2.7/5.0
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Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.6/5.0
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst procrastinators--during prom season, no less--including one who was measured about one week in advance of the wedding. I wish that there were more options for shoes, as I would like a more classically shaped toe than the square style of the current trend. Dealing with a chain store makes things easier to accommodate out-of-town members of the wedding party, but it also makes service a bit of a crapshoot. All in all, though, JAB offers a nice variety of men's formal wear at a good price.
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst Read more...
The rental tuxedos were just right, and surprisingly affordable. Besides that, JAB was able to accommodate even the worst procrastinators--during prom season, no less--including one who was measured about one week in advance of the wedding. I wish that there were more options for shoes, as I would like a more classically shaped toe than the square style of the current trend. Dealing with a chain store makes things easier to accommodate out-of-town members of the wedding party, but it also makes service a bit of a crapshoot. All in all, though, JAB offers a nice variety of men's formal wear at a good price. Read less
Services Used: Dress & Attire
Default vendor profile pic
Elizabeth
Wedding:
5/17/2013
0.0/5.0
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the store everyday the week before our wedding to fix a complete disaster. His tux wasn't even placed until 4 days before, despite being fitted over a month before the wedding. He, his father, and the best man did not have complete tuxes until an hour before our photos and that was only because the store manager personally made sure they did. Of the 10 tuxes we needed, only two were the right size and delivered to the right store. All the while, customer service was nearly non-existent. Most of the store managers placed blame on the outside vendor and completely lacked a sense of accountability. Worst experience ever!!!
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the Read more...
DO NOT USE Jos. A. Bank!!! Do not use them unless you wan endless stress about the tuxedos. My husband had to go to the store everyday the week before our wedding to fix a complete disaster. His tux wasn't even placed until 4 days before, despite being fitted over a month before the wedding. He, his father, and the best man did not have complete tuxes until an hour before our photos and that was only because the store manager personally made sure they did. Of the 10 tuxes we needed, only two were the right size and delivered to the right store. All the while, customer service was nearly non-existent. Most of the store managers placed blame on the outside vendor and completely lacked a sense of accountability. Worst experience ever!!! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Elizabeth - We are very sorry for all of the mistakes with your wedding party order. Can you please email the details of your experience, including store location(s), to snewell@jos-a-bank.com and we will look into this for you. Thanks for reaching out.
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/suits. Do not go to Jos. A. Bank.

We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/refund- nothing!

After thoroughly making sure that everything was correct (on our part, they didn't help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen's suits didn't fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.

They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4th- we were getting married at 9:00 a.m. on May 4th! They didn't offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.

After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It's terrible.

And then of course, after the wedding a few of our friends asked if we went there, and said, "oh I could have told you they were terrible"! Ha ha. Great help that was!

I just want to give other brides and grooms the chance to not have such a horrible experience. Don't go there. It's not worth it. Go anywhere else, go somewhere where "renting" is their business.

I wish this wasn't what happen to us, but it is... I just hope our review will
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a Read more...
I do not like writing negative reviews... but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/suits. Do not go to Jos. A. Bank.

We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/refund- nothing!

After thoroughly making sure that everything was correct (on our part, they didn't help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen's suits didn't fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.

They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4th- we were getting married at 9:00 a.m. on May 4th! They didn't offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.

After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It's terrible.

And then of course, after the wedding a few of our friends asked if we went there, and said, "oh I could have told you they were terrible"! Ha ha. Great help that was!

I just want to give other brides and grooms the chance to not have such a horrible experience. Don't go there. It's not worth it. Go anywhere else, go somewhere where "renting" is their business.

I wish this wasn't what happen to us, but it is... I just hope our review will Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - We are extremely sorry for all of the mistakes with your wedding party order. Can you please send the details of your experience, including the store location, to snewell@jos-a-bank.com and we can look into this for you. Thank you!
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
2.2/5.0
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even longer for them to help us find what we were looking for. Then even after we decided to go with them they still struggled getting our account details together for quite a few weeks. However I really did like the suits we rented from them, very classy.
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even Read more...
I did not like working with Jos A Bank. First of all it took forever for us to even get noticed in the store, then even longer for them to help us find what we were looking for. Then even after we decided to go with them they still struggled getting our account details together for quite a few weeks. However I really did like the suits we rented from them, very classy. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Thanks for bringing this to our attention. If you could send the details of your experience, including store location, to snewell@jos-a-bank.com we can look further into this for you. Thanks!
Default vendor profile pic
David
Wedding:
4/6/2013
0.9/5.0
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for me and my groomsmen. For the first two weeks, they could not get the order into the system correctly. We had to make multiple trips to the store just to fix this issue. And when they finally got the order in the system, different store locations had issues trying to find the wedding event. Even after everything went through, I just picked up my tuxedo today and the pants were wrong. I had gotten a grey suit that was one of the designer packages with NOTHING changed. I received a grey suit with black pants. Seriously, I don't know how they qualified these people to work at this company. They weren't professional at all and I had so many issues I can't even keep count anymore.

AVOID THIS PLACE!
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for Read more...
This place is absolutely ridiculous. I had so many issues with this company it was insane. First was getting my order for me and my groomsmen. For the first two weeks, they could not get the order into the system correctly. We had to make multiple trips to the store just to fix this issue. And when they finally got the order in the system, different store locations had issues trying to find the wedding event. Even after everything went through, I just picked up my tuxedo today and the pants were wrong. I had gotten a grey suit that was one of the designer packages with NOTHING changed. I received a grey suit with black pants. Seriously, I don't know how they qualified these people to work at this company. They weren't professional at all and I had so many issues I can't even keep count anymore.

AVOID THIS PLACE! Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi David - We're very sorry about the frustrations with you wedding party order. Thank you for bringing this to our attention. Can you please send the details of your experience, including store number(s) to snewell@jos-a-bank.com and we can look further into this. Thanks!
Default vendor profile pic
RAMBSN
Wedding:
4/6/2013
1.4/5.0
This was by far, the most regretted vendor decision I made for the entire wedding. They screwed up 4/6 of the tuxes we ordered. I knew that the sales rep was not on the ball and asked for someone different 2 mos before the wedding. They ignored me. Instead, I wound up with a complete disaster the week before the wedding. The groomsmen were upset because 2 of them had to be fitted 3 times before the order was right. They were rude and offered nothing for our trouble.

In a nutshell: DON'T DO IT, LADIES.
This was by far, the most regretted vendor decision I made for the entire wedding. They screwed up 4/6 of the tuxes we Read more...
This was by far, the most regretted vendor decision I made for the entire wedding. They screwed up 4/6 of the tuxes we ordered. I knew that the sales rep was not on the ball and asked for someone different 2 mos before the wedding. They ignored me. Instead, I wound up with a complete disaster the week before the wedding. The groomsmen were upset because 2 of them had to be fitted 3 times before the order was right. They were rude and offered nothing for our trouble.

In a nutshell: DON'T DO IT, LADIES. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello - We apologize for the mistakes with your wedding party order. Can you please email us the details of your experience, including the store location, to snewell@jos-a-bank.com and we will look into this for you! Thanks for bringing this to our attention.
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Anonymous
Wedding:
1+ year ago
2.8/5.0
I was not happy with this vendor at all. The grooms suit RIPPED as he was sitting down after introductions. THe suit was dryrotted. It did not rip at teh seem, but rather the backside ripped out because fo the rott. It was VERY hard to get this corrected by ht estore, and they were not responsive or caring of the situation. We had to fight to get our money back for the suit. I will NEVER shop there again!

PS this suit was purchased, not rented.
I was not happy with this vendor at all. The grooms suit RIPPED as he was sitting down after introductions. THe suit was Read more...
I was not happy with this vendor at all. The grooms suit RIPPED as he was sitting down after introductions. THe suit was dryrotted. It did not rip at teh seem, but rather the backside ripped out because fo the rott. It was VERY hard to get this corrected by ht estore, and they were not responsive or caring of the situation. We had to fight to get our money back for the suit. I will NEVER shop there again!

PS this suit was purchased, not rented. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hello, thank you for bringing this to our attention. Can you please send the details of your experience, including the store number, to snewell@jos-a-bank.com and we will look further into this for you!
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Ryan was very professional and helpful. He helped pick out these really great suites that everyone looked great in.
Ryan was very professional and helpful. He helped pick out these really great suites that everyone looked great in.
Ryan was very professional and helpful. He helped pick out these really great suites that everyone looked great in. Read less
Services Used: Dress & Attire
Default vendor profile pic
Amanda
Wedding:
2/2/2013
2.0/5.0
We were told to direct all the groomsmen and fathers to go to their nearest location to get fitted with an event code. When the guys tried to use this event code, most of the locations were unfamiliar with what it was and had to search by last name. While searching under our names, it showed that 3 different profiles were created and all of them had different info. 2 of the guys live out of town and went to their nearest location and they both had different issues. The first one in PA was unable to put his deposit down due to their system breaking. He then had to follow up with them himself since no one called him back. The second one, which was my father in CA, got fitted and paid just fine, however, when we went to our location to check on the statuses of everything, our system showed he did not get fitted! What had happened is that Jos A. Bank was going through system changes and different states were updated with different systems. If we had not checked the status, his order would have been lost in a different system and he would not have had a suit. I had to spend about an hour at our location trying to figure it out before the clerk finally was able to call the California location to sort the fitting out. Lastly, another groomsmen received their suit a few days before the wedding and it did not fit. They allowed the groomsmen to try on a suit (that would work) but then followed with this one is unavailable. We had to argue with the associate to re order something that would work. We had to give them suggestions on how they could help us. In addition, some of the suits were sent to the wrong locations. When we spoke with associates over the phone, they said it was easier for them if they sent them to certain locations over what we had asked. In no way did they try to make things easier for us. The only reason we stuck with them was they were the only ones that carried the matching color to our Alfred Angelo bridesmaid dresses.
We were told to direct all the groomsmen and fathers to go to their nearest location to get fitted with an event code. Read more...
We were told to direct all the groomsmen and fathers to go to their nearest location to get fitted with an event code. When the guys tried to use this event code, most of the locations were unfamiliar with what it was and had to search by last name. While searching under our names, it showed that 3 different profiles were created and all of them had different info. 2 of the guys live out of town and went to their nearest location and they both had different issues. The first one in PA was unable to put his deposit down due to their system breaking. He then had to follow up with them himself since no one called him back. The second one, which was my father in CA, got fitted and paid just fine, however, when we went to our location to check on the statuses of everything, our system showed he did not get fitted! What had happened is that Jos A. Bank was going through system changes and different states were updated with different systems. If we had not checked the status, his order would have been lost in a different system and he would not have had a suit. I had to spend about an hour at our location trying to figure it out before the clerk finally was able to call the California location to sort the fitting out. Lastly, another groomsmen received their suit a few days before the wedding and it did not fit. They allowed the groomsmen to try on a suit (that would work) but then followed with this one is unavailable. We had to argue with the associate to re order something that would work. We had to give them suggestions on how they could help us. In addition, some of the suits were sent to the wrong locations. When we spoke with associates over the phone, they said it was easier for them if they sent them to certain locations over what we had asked. In no way did they try to make things easier for us. The only reason we stuck with them was they were the only ones that carried the matching color to our Alfred Angelo bridesmaid dresses. Read less
Services Used: Dress & Attire
Jos. A. Bank Clothiers responded with the following comments:

Hi Amanda - We are very sorry about the frustrations with placing and receiving your wedding party order. Can you please email us the details of your experience, including the store locations, to snewell@jos-a-bank.com and we will look into this for you!
Default vendor profile pic
Lindsay
Wedding:
10/13/2012
3.4/5.0
I can't say I was impressed with this company! We stood and waited for an hour just to be waited on while one employee just stood stood at the front of the store doing nothing! I took a book in that I was handed at one of the bridal events I had just attended a week or so before. I requested to have my guys dressed in a tux that was on the cover... They didn't have it no one could even locate if they ever had it! So I settled for something else. Many of my groomsmen were measured wrong and they had to go back the day before to pick up the re-ordered sizes! On the day of the wedding one of the guys picked up his shoe and put his foot in and it completely fell apart!!!!!!! Luckily my husband had black dress shoes that were similar to the ones that fell apart! I will go back to who I have used previously better service, price, and quality!
I can't say I was impressed with this company! We stood and waited for an hour just to be waited on while one employee Read more...
I can't say I was impressed with this company! We stood and waited for an hour just to be waited on while one employee just stood stood at the front of the store doing nothing! I took a book in that I was handed at one of the bridal events I had just attended a week or so before. I requested to have my guys dressed in a tux that was on the cover... They didn't have it no one could even locate if they ever had it! So I settled for something else. Many of my groomsmen were measured wrong and they had to go back the day before to pick up the re-ordered sizes! On the day of the wedding one of the guys picked up his shoe and put his foot in and it completely fell apart!!!!!!! Luckily my husband had black dress shoes that were similar to the ones that fell apart! I will go back to who I have used previously better service, price, and quality! Read less
Services Used: Dress & Attire
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