Quality of Service
One of the most important things on a brides big day is her wedding dress. Julies Bridal in Newmarket is definately not the place you want to go! I ordered my dress 9 months before my wedding as was told that it would take approx. 6 months to come in. After numerous calls to Julies after my dress was a month late i was told that it was on its way from the supplier and would be there that week. When it didn't arrive i called again to be told that it was still on a boat from China, there was a mix up in shipping (we are now 1 month from my wedding) When the dress finally arrived (or so I thought) I was supposed to go for a fitting and the day of the fitting the bridal shop called to tell me that they had the wrong dress and that my dress had accidentally been shipped to Edmonton! We are now 3 weeks till the wedding! When my dress finally did arrive they cut my dress too short and to try to cover up this mistake they added lace to the bottom of my dress and then tried to tell me that the lace was on the original dress that I tried on! (it wasn't, i have pictures to prove it, and conveniently the original dress was not in the shop to compare it to) I finally got my dress sorted out 3 days before my wedding and to top it off they did my veil the wrong colour! They promised to have my veil fixed and I could pick it up the next day. Well, the next day arrived and Julies never opened there doors that day (this shop is notorious for not opening on time or at all whenever they feel like it)and they never called to explain. In a panic I went to other dress shops begging them to make me a veil and finally two days before my wedding i received a cell message that my veil was ready and that i could pick it up and the photo studio next to julies bridal as they were not going to open that day! Luckily it was the right colour. This bridal shop is completely unprofessional, lacks any service and is terrible to deal with. On a day that is stressful enough you do not need this aggravation! Take your money elsewhere!
Services Used: Dress & Attire
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