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(7)

Just Cupcakes

Virginia Beach , VA
EMAIL US
EMAIL US

LOCATION

720 Downing Lane
Virginia Beach, VA US 23451 (map)

PHONE

757-425-1010

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Wedding Cake

INFO FOR WEDDING CAKE

Besides cakes, what other types of desserts do you provide?
Cupcakes, Dessert Buffet
What additional services do you provide?
Consultations, On-site Delivery, On-site Setup, Pickup, Tastings
What dietary needs can you accommodate?
Gluten Free, Vegan
Do you provide customary cakes, such as Croquembouche?
No
Are you licensed by the state health department?
Not required by state

REVIEWS

3.1
out of 5.0
3.2/5.0
2.3/5.0
2.7/5.0
3.9/5.0
3.4/5.0
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Anonymous
Wedding:
Recently Married
3.4/5.0
My sibling ordered my wedding cake for me dealing with both locations, Hilltop & Town Ctr.
1. QUALITY of SERVICE: Customer service definitely needed improvement at Town Center. We informed the owner/baker of this and she informed us she would retrain the staff at that location. On the big day: no delivery service but had a flexible pick-up time. Transport was a bit difficult as the cake was given to us in a thin cake box with wrap on the top (not durable).
2. RESPONSIVENESS: We placed our order 5 days prior to the event, did not receive confirmation until the day prior to the event.
3. PROFESSIONALISM: Carla, the baker/owner, was prompt w/ her response regarding the customer service complaint. Our order was fulfilled on time and as we specified with flavors and design.
4. VALUE: I do not know the actual cost of the cake since it was given as a wedding present. I instead would like to comment on the aesthetics and taste. The decoration & design of the cake met my expectations and more. Although it was a simple two layer cake, the presentation was simply amazing: sparkling frosting that had the appearance of roses upon roses. One of my guests actually thought it was a bouquet! My husband did not care for the taste of the cake but I did. We specifically ordered from Just Cupcakes as I have a gluten intolerance & we had not found any other wedding cake baker that offered gluten-free desserts. Just Cupcakes has baked the only gluten-free cupcakes I have ever had that do not taste like cardboard. We ordered mini cupcakes as well as the actual cake, all gluten free. Delicious!
5. FLEXIBILITY: With just five days notice prior to the event, Just Cupcakes came through.

Recommendations: If you order from Just Cupcakes, I recommend the Hilltop location: attendant there is friendly, welcoming, knowledgeable. Expect some delay as others have written regarding confirmation. I do recommend this bakery if you are looking for gluten free goods.
My sibling ordered my wedding cake for me dealing with both locations, Hilltop & Town Ctr.
1. QUALITY of SERVICE: Read more...
My sibling ordered my wedding cake for me dealing with both locations, Hilltop & Town Ctr.
1. QUALITY of SERVICE: Customer service definitely needed improvement at Town Center. We informed the owner/baker of this and she informed us she would retrain the staff at that location. On the big day: no delivery service but had a flexible pick-up time. Transport was a bit difficult as the cake was given to us in a thin cake box with wrap on the top (not durable).
2. RESPONSIVENESS: We placed our order 5 days prior to the event, did not receive confirmation until the day prior to the event.
3. PROFESSIONALISM: Carla, the baker/owner, was prompt w/ her response regarding the customer service complaint. Our order was fulfilled on time and as we specified with flavors and design.
4. VALUE: I do not know the actual cost of the cake since it was given as a wedding present. I instead would like to comment on the aesthetics and taste. The decoration & design of the cake met my expectations and more. Although it was a simple two layer cake, the presentation was simply amazing: sparkling frosting that had the appearance of roses upon roses. One of my guests actually thought it was a bouquet! My husband did not care for the taste of the cake but I did. We specifically ordered from Just Cupcakes as I have a gluten intolerance & we had not found any other wedding cake baker that offered gluten-free desserts. Just Cupcakes has baked the only gluten-free cupcakes I have ever had that do not taste like cardboard. We ordered mini cupcakes as well as the actual cake, all gluten free. Delicious!
5. FLEXIBILITY: With just five days notice prior to the event, Just Cupcakes came through.

Recommendations: If you order from Just Cupcakes, I recommend the Hilltop location: attendant there is friendly, welcoming, knowledgeable. Expect some delay as others have written regarding confirmation. I do recommend this bakery if you are looking for gluten free goods. Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
Recently Married
2.0/5.0
There were only two good things about Just Cupcakes - the cupcake flavors and the fact that I got a discount for having a Halloween wedding. Carla had a really bad response time to the point were we almost didn't get the cupcakes and the only reason we went with them was because of the discount she put on it. We told them a few weeks before the wedding that we wanted Red Velvet and Chocolate as our flavors and instead, they tried to give us someone else's order then when they had our order, it was wrong. They used the "rough draft" flavors, not the finally flavors, so they had to give us the 10 red velvet they had in the store (not decorated for our wedding). and the design wasn't even close to as good as I wanted it. I should have gone with my gut and not gotten the cupcakes. And we told them we would pick the cupcakes up at 11am and they agreed, instead of telling us they didn't open on Halloween until 1pm. I would not recommend them for anything except a random visit for a in-store cupcakes purchase.
There were only two good things about Just Cupcakes - the cupcake flavors and the fact that I got a discount for having a Read more...
There were only two good things about Just Cupcakes - the cupcake flavors and the fact that I got a discount for having a Halloween wedding. Carla had a really bad response time to the point were we almost didn't get the cupcakes and the only reason we went with them was because of the discount she put on it. We told them a few weeks before the wedding that we wanted Red Velvet and Chocolate as our flavors and instead, they tried to give us someone else's order then when they had our order, it was wrong. They used the "rough draft" flavors, not the finally flavors, so they had to give us the 10 red velvet they had in the store (not decorated for our wedding). and the design wasn't even close to as good as I wanted it. I should have gone with my gut and not gotten the cupcakes. And we told them we would pick the cupcakes up at 11am and they agreed, instead of telling us they didn't open on Halloween until 1pm. I would not recommend them for anything except a random visit for a in-store cupcakes purchase. Read less
Services Used: Wedding Cake
Just Cupcakes responded with the following comments:

First and foremost we are very sorry that you were disappointed as we hope every bride is happy. We certainly do not send a rough draft to clients and do go by the contract. If the contract was wrong I do wish you would have brought it to our attention. We offered every red velvet we had (In house) at not charge when it was mentioned that they really wanted red velvet. No questions asked. Also, the design was in the spirit of what was asked. We certainly cannot completely copy another bakery's work as that is copyright protected. Also, photos online or on Pinterest are sometimes enhanced and are difficult to recreate and/or impractical for a real event. Certainly we are at fault for not explaining that during the consultations. Today when you sent a message I expressed how sorry we we were that she was disappointed and asked if there was anything that we could do at this point. You did threaten with bad reviews and that's certainly your choice but in fairness we tried to work with you to resolve.
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Anonymous
Wedding:
Recently Married
1.6/5.0
They are slow in getting back to you (phone or email). Tried to give us the wrong order. When we finally received our order, it was the "rough draph" flavors and didn't look like planned. I could have probably done a better job on the design. The sugar glass on the cupcake was white clumped sugar, not clear, sharp glass-looking substance. and because they messed up on the flavors, they just gave us the red velvet out of the store, which had a completely different look then the bloody (dexter themed) cupcakes we had. To just stop by for a random cupcake, go for it. To make an event order, don't do it. The cupcakes were the only thing I regretted from my wedding.
They are slow in getting back to you (phone or email). Tried to give us the wrong order. When we finally received our Read more...
They are slow in getting back to you (phone or email). Tried to give us the wrong order. When we finally received our order, it was the "rough draph" flavors and didn't look like planned. I could have probably done a better job on the design. The sugar glass on the cupcake was white clumped sugar, not clear, sharp glass-looking substance. and because they messed up on the flavors, they just gave us the red velvet out of the store, which had a completely different look then the bloody (dexter themed) cupcakes we had. To just stop by for a random cupcake, go for it. To make an event order, don't do it. The cupcakes were the only thing I regretted from my wedding. Read less
Services Used: Wedding Cake
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Brooke
Wedding:
5/25/2013
2.7/5.0
The cupcakes were unbeatable! However, the sales team lost my credit card information, took weeks to charge my card, slow to reply and late delivery. The cupcakes were good though!
The cupcakes were unbeatable! However, the sales team lost my credit card information, took weeks to charge my card, slow Read more...
The cupcakes were unbeatable! However, the sales team lost my credit card information, took weeks to charge my card, slow to reply and late delivery. The cupcakes were good though! Read less
Services Used: Wedding Cake
130x130_sq_1327265923354-toriwedding
Stacy
Wedding:
9/22/2012
5.0/5.0
Just Cupcakes did a wonderful job for my wedding Cupcakes. The stand Carla created was perfect for my venue and the cupcakes were SO delicious!! It's a good thing we ordered so many because people kept going back for more! I would recommend Carla and Just Cupcakes to anyone looking for cupcakes in the Hampton Roads area!
Just Cupcakes did a wonderful job for my wedding Cupcakes. The stand Carla created was perfect for my venue and the Read more...
Just Cupcakes did a wonderful job for my wedding Cupcakes. The stand Carla created was perfect for my venue and the cupcakes were SO delicious!! It's a good thing we ordered so many because people kept going back for more! I would recommend Carla and Just Cupcakes to anyone looking for cupcakes in the Hampton Roads area! Read less
Services Used: Wedding Cake
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Cheryl
Wedding:
8/4/2012
4.7/5.0
My mother-in-law took charge of the cake/cupcakes for our wedding and she decided to use Just Cupcakes. We had three different flavors of cupcake and all were delicious. We also had a small cake on top for us to cut as our wedding cake. It worked out great. Everyone really liked having different desert options. My mother-in-law stated that they were good to work with, although maybe could have been a bit more responsive to her questions. Other than that, we were very pleased with Just Cupcakes.
My mother-in-law took charge of the cake/cupcakes for our wedding and she decided to use Just Cupcakes. We had three Read more...
My mother-in-law took charge of the cake/cupcakes for our wedding and she decided to use Just Cupcakes. We had three different flavors of cupcake and all were delicious. We also had a small cake on top for us to cut as our wedding cake. It worked out great. Everyone really liked having different desert options. My mother-in-law stated that they were good to work with, although maybe could have been a bit more responsive to her questions. Other than that, we were very pleased with Just Cupcakes. Read less
Services Used: Wedding Cake
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Linda
Wedding:
5/20/2012
2.4/5.0
I was not very pleased with the responsiveness and quality of service I received from Just Cupcakes, including Carla and Jennifer. I would email them and sometimes wouldn't get a response for weeks or no response at all. I live out of town and scheduled an appointment to meet with Carla, when I got the shop it seemed like no one even knew why I was there and Carla was no where to be found until Jennifer called her to remind her of our meeting. I had to go over the details for what I wanted multiple times, they seemed very disorganized. I understand everyone gets sick or has family emergencies, but it seemed like every time I needed a response from them there was an issue. I did keep my contract with Just Cupcakes because their actually product, the cupcakes, were delicious. Everyone enjoyed the mini cupcakes that we ordered from them. Overall, if their cupcakes didn't taste great I totally would have gone with another vendor. I doubt I will recommend them to other brides because I'm sure you can get better service from somewhere else that has good tasting cupcakes. I'd only go there if you want to stop by a local bakery for a good cupcake on the same day, I will not use them again for any parties or events.
I was not very pleased with the responsiveness and quality of service I received from Just Cupcakes, including Carla and Read more...
I was not very pleased with the responsiveness and quality of service I received from Just Cupcakes, including Carla and Jennifer. I would email them and sometimes wouldn't get a response for weeks or no response at all. I live out of town and scheduled an appointment to meet with Carla, when I got the shop it seemed like no one even knew why I was there and Carla was no where to be found until Jennifer called her to remind her of our meeting. I had to go over the details for what I wanted multiple times, they seemed very disorganized. I understand everyone gets sick or has family emergencies, but it seemed like every time I needed a response from them there was an issue. I did keep my contract with Just Cupcakes because their actually product, the cupcakes, were delicious. Everyone enjoyed the mini cupcakes that we ordered from them. Overall, if their cupcakes didn't taste great I totally would have gone with another vendor. I doubt I will recommend them to other brides because I'm sure you can get better service from somewhere else that has good tasting cupcakes. I'd only go there if you want to stop by a local bakery for a good cupcake on the same day, I will not use them again for any parties or events. Read less
Services Used: Wedding Cake
Just Cupcakes responded with the following comments:

Linda, Our sincerest apologies if you were unhappy with our services. I have emailed you directly to apologize, as this is the first time you expressed that you were unhappy. I have gone through all of the correspondence between us and the coordinator and feel it was completed in a timely manner, except for once. Certainly if you were this unhappy with our services we would have terminated your contract and given your deposit back. We certainly take all compliments and criticism seriously and again am sincerely sorry that this was your experience. We are constantly reviewing our internal procedures to not only provide the best cupcakes but also service and communication to our customer friends and appreciate your feedback.

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720 Downing Lane, Virginia Beach, VA 23451 See On Map
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