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JW Marriott Denver at Cherry Creek

Denver , CO
CONTACT US
CONTACT US

LOCATION

150 Clayton Lane
Denver, CO US 80206 (map)

PHONE

303-253-3061

WEBSITE

View website
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ABOUT US

The JW Marriott Denver at Cherry Creek offers an unparalleled standard of service paired with a luxurious hotel that is sure to turn any wedding fantasy into a blissful reality. This... Read more
The JW Marriott Denver at Cherry Creek offers an unparalleled standard of service paired with a luxurious hotel that is sure to turn any wedding fantasy into a blissful reality. This Four-Diamond AAA rated hotel is the only full-service hotel located in Cherry Creek North, Denver’s upscale shopping district. Chic retail and world-renowned cuisine surround the JW Marriott, providing a unique ambiance for your Wedding guests that cannot be matched.

The JW Marriott offers elegant special event facilities including the Grand Ballroom that can accommodate up to 200 guests for a plated dinner as well as the newly rennovated Fireside which is a year round one of a kind space that can seat up to 120 guests. Wedding Packages are available and include a well-appointed concierge level guestroom overlooking the entire Front Range and Downtown Denver. Package pricing also includes a menu customized for each event by the JW’s world-class chef and catering specialists. Also included are Chair Covers with Sashes, Dinner Table Linens, Wedding Cake, Complimentary Champagne toast and Much More! The professional and experienced Catering and Culinary Team provide every Wedding client with personalized service to ensure a flawless unforgettable experience. For more information, please contact Erin Herman at 303-252-3067 or erin.herman@jwmarriottdenver.com. You can also visit us on our website at www.jwmarriottdenver.com Read less

PHOTOS

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REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.7/5.0
4.5/5.0
4.7/5.0
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Jamie
Wedding:
11/10/2013
5.0/5.0
I cannot speak highly enough of our experience with Lindsay and the entire JW Marriott staff. We were very specific about certain aspects of our wedding, and the hotel was just phenomenal in pulling everything together. The ceremony space outside was beautifully redone, and can really take on any image that you are trying to create. Even with a winter wedding, the outdoor experience was just gorgeous. The fire pits and lights give it a "Colorado feel" without having to travel to the mountains.

The one thing I would love to specifically point out was the food at the hotel. As a chef myself, this was a huge concern for me. Lindsay and the JW staff catered to our every little demand and the food was PHENOMENAL. We recieved dozens of phone calls about how big the portions were and how great it all tasted. Mine was even great in our room at 1 am!

What I love most about JW is how special they made us feel throughout the entire wedding process. Lindsay noted even the smallest detail and executed it all perfectly. From remembering which guests had meal restrictions, to having the most gorgeous suite ever for us for the weekend, and EVEN bustling my dress outside... she's really one of a kind and does everything to make you feel the same way. I would get married again and again just to have the same wonderful experience.
I cannot speak highly enough of our experience with Lindsay and the entire JW Marriott staff. We were very specific about Read more...
I cannot speak highly enough of our experience with Lindsay and the entire JW Marriott staff. We were very specific about certain aspects of our wedding, and the hotel was just phenomenal in pulling everything together. The ceremony space outside was beautifully redone, and can really take on any image that you are trying to create. Even with a winter wedding, the outdoor experience was just gorgeous. The fire pits and lights give it a "Colorado feel" without having to travel to the mountains.

The one thing I would love to specifically point out was the food at the hotel. As a chef myself, this was a huge concern for me. Lindsay and the JW staff catered to our every little demand and the food was PHENOMENAL. We recieved dozens of phone calls about how big the portions were and how great it all tasted. Mine was even great in our room at 1 am!

What I love most about JW is how special they made us feel throughout the entire wedding process. Lindsay noted even the smallest detail and executed it all perfectly. From remembering which guests had meal restrictions, to having the most gorgeous suite ever for us for the weekend, and EVEN bustling my dress outside... she's really one of a kind and does everything to make you feel the same way. I would get married again and again just to have the same wonderful experience. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
We were married on October 26, 2013 and held our reception at the JW Marriott Cherry Creek. Our guests had such a wonderful time. From hanging out at the fire pit of Second home after the rehearsal dinner to the wonderful appetizers at our cocktail hour, to the amazing food at the reception, our guests have not stopped raving about the experience.

Lindsay is absolutely outstanding. My husband and I are extremely busy with work. Lindsay took the time to meet with us during lunch to plan/taste food. she communicated effectively via email message and telephone. Lindsay listened to our creative vision and did everything that she could to make our event completely stress free. When an issue arose with the AV part of our wedding, she immediately rectified the situation. Lindsay is a true professional.

I would highly recommend the JW Marriott. The hotel staff is amazing and courteous, the venue is in a beautiful location, the food is outstanding, and as far as weddings go, you really get a bang for your buck here--which is rare with anything wedding related...

Cheers to a beautiful experience! Thank you Lindsay!!
We were married on October 26, 2013 and held our reception at the JW Marriott Cherry Creek. Our guests had such a Read more...
We were married on October 26, 2013 and held our reception at the JW Marriott Cherry Creek. Our guests had such a wonderful time. From hanging out at the fire pit of Second home after the rehearsal dinner to the wonderful appetizers at our cocktail hour, to the amazing food at the reception, our guests have not stopped raving about the experience.

Lindsay is absolutely outstanding. My husband and I are extremely busy with work. Lindsay took the time to meet with us during lunch to plan/taste food. she communicated effectively via email message and telephone. Lindsay listened to our creative vision and did everything that she could to make our event completely stress free. When an issue arose with the AV part of our wedding, she immediately rectified the situation. Lindsay is a true professional.

I would highly recommend the JW Marriott. The hotel staff is amazing and courteous, the venue is in a beautiful location, the food is outstanding, and as far as weddings go, you really get a bang for your buck here--which is rare with anything wedding related...

Cheers to a beautiful experience! Thank you Lindsay!! Read less
Services Used: Wedding Venue
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Stefanie
Wedding:
10/6/2012
5.0/5.0
We recently had our wedding at the JW and it was in one word - magnificent. Everything from start to finish was flawless - our contact at the JW was knowledgable and insightful in helping with everything from menu tasting to confirming and reconfirming details up to an hour prior. Our family and friends have been raving about our day and I would highly reccomend the JW to anyone planning their big day!!!
We recently had our wedding at the JW and it was in one word - magnificent. Everything from start to finish was flawless - Read more...
We recently had our wedding at the JW and it was in one word - magnificent. Everything from start to finish was flawless - our contact at the JW was knowledgable and insightful in helping with everything from menu tasting to confirming and reconfirming details up to an hour prior. Our family and friends have been raving about our day and I would highly reccomend the JW to anyone planning their big day!!! Read less
Services Used: Wedding Venue
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Lisa
Wedding:
8/4/2012
5.0/5.0
What a wonderful experience and beautiful environment! We had our wedding ceremony and reception in the outdoor terrace. Everyone LOVED the atmosphere and set up for the ceremony, cocktail hour and reception. Our guests continue to compliment us on the food selection, saying it was the best food they’ve ever tasted at a wedding. We HIGHLY recommend this venue! It’s beautiful, but the staff is what really makes this place shine.
Lindsay Alesio made the planning process practically stress free for us. She was communicative, professional and on top of things 100% of the time. We told her our vision and she delivered more than we imagined. She facilitated and coordinated everything perfectly the day of the wedding. She was structured and authoritative - much needed for our bridal party of 16. I can’t say enough about her. She is THE best. Love her!
Travis, in house audio visual, delivered on our vision for our draping and hanging paper lanterns. Pleasure working with him.
The chef, banquet captain, bartender and servers were so accommodating and prompt. Everything appeared effortless and seamless. The staff interacted and mixed well with our guests. We give their crew a 10+
The bridal suite the night before and night of the wedding was beautiful. The suite wasn’t ready after the wedding, but Jay at the front desk (so professional and personable) sent his crew up and got the room ready quickly. He even came up to make sure it was to our standards and his!
Ben, our bellhop, gave us a tour of the room upon arrival, brought everything up and helped load the cars and gather our decorations the day after. He went above and beyond with every interaction we had with him. He overheard me say I was dehydrated and filled our sink with ice and 8 bottles of water to keep us hydrated! I can’t say enough about his personality and unbelievable customer service. What an asset to the JW Marriott!
What a wonderful experience and beautiful environment! We had our wedding ceremony and reception in the outdoor terrace. Read more...
What a wonderful experience and beautiful environment! We had our wedding ceremony and reception in the outdoor terrace. Everyone LOVED the atmosphere and set up for the ceremony, cocktail hour and reception. Our guests continue to compliment us on the food selection, saying it was the best food they’ve ever tasted at a wedding. We HIGHLY recommend this venue! It’s beautiful, but the staff is what really makes this place shine.
Lindsay Alesio made the planning process practically stress free for us. She was communicative, professional and on top of things 100% of the time. We told her our vision and she delivered more than we imagined. She facilitated and coordinated everything perfectly the day of the wedding. She was structured and authoritative - much needed for our bridal party of 16. I can’t say enough about her. She is THE best. Love her!
Travis, in house audio visual, delivered on our vision for our draping and hanging paper lanterns. Pleasure working with him.
The chef, banquet captain, bartender and servers were so accommodating and prompt. Everything appeared effortless and seamless. The staff interacted and mixed well with our guests. We give their crew a 10+
The bridal suite the night before and night of the wedding was beautiful. The suite wasn’t ready after the wedding, but Jay at the front desk (so professional and personable) sent his crew up and got the room ready quickly. He even came up to make sure it was to our standards and his!
Ben, our bellhop, gave us a tour of the room upon arrival, brought everything up and helped load the cars and gather our decorations the day after. He went above and beyond with every interaction we had with him. He overheard me say I was dehydrated and filled our sink with ice and 8 bottles of water to keep us hydrated! I can’t say enough about his personality and unbelievable customer service. What an asset to the JW Marriott! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
5/12/2012
5.0/5.0
I just wanted to tell you all of you at the JW Marriott Cherry Creek, how thankful I am for the work you put in to our wedding. I know that you went out of your way to please my family and I, and it was a huge a success. All of our guests can't stop talking about the phenomenal service and exceptional food. I have heard that our wedding was the best wedding that many of our guests have ever been to because of the service, decor, and the plentiful assortment of food! The staff, especially Bianca, were tremendously friendly and professional. I had such a wonderful time and I can't imagine a more perfect venue and our wedding coordinator Lindsay Alesio was an absolute pleasure to work with. She was professional, detail orientated, and genuine-I would recommend Lindsay and the rest of the staff at the JW Marriott to any bride wanting a classy affair to remember.

Thank you again and again!

Jessy James
I just wanted to tell you all of you at the JW Marriott Cherry Creek, how thankful I am for the work you put in to our Read more...
I just wanted to tell you all of you at the JW Marriott Cherry Creek, how thankful I am for the work you put in to our wedding. I know that you went out of your way to please my family and I, and it was a huge a success. All of our guests can't stop talking about the phenomenal service and exceptional food. I have heard that our wedding was the best wedding that many of our guests have ever been to because of the service, decor, and the plentiful assortment of food! The staff, especially Bianca, were tremendously friendly and professional. I had such a wonderful time and I can't imagine a more perfect venue and our wedding coordinator Lindsay Alesio was an absolute pleasure to work with. She was professional, detail orientated, and genuine-I would recommend Lindsay and the rest of the staff at the JW Marriott to any bride wanting a classy affair to remember.

Thank you again and again!

Jessy James Read less
Services Used: Catering, Lighting & Decor, Wedding Venue
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Adele
Wedding:
9/9/2011
5.0/5.0
We actually used the JW Marriott for one evening before the wedding. The hotel is beautiful and service unparalleled. I am actually planning to go back just for the weekend.
We actually used the JW Marriott for one evening before the wedding. The hotel is beautiful and service unparalleled. I am Read more...
We actually used the JW Marriott for one evening before the wedding. The hotel is beautiful and service unparalleled. I am actually planning to go back just for the weekend. Read less
Services Used: Wedding Venue
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SL16
Wedding:
7/24/2010
5.0/5.0
Betsy at the JW Marriott in Cherry Creek helped create the perfect summer garden wedding in the outside terrace. We loved this venue because our guests didn't have to move far once they arrived for the ceremony. After the ceremony, guests enjoyed cocktails and snacks in the area outside the bar while the JWM staff flipped the ceremony space into a beautiful reception space. We didn't even notice it was happening and all of the sudden it was done and wonderfully put together. Betsy coordinated with all of our vendors so I didn't have to. The food was really delicious-like a fancy restaurant, not standard wedding food. I ABSOLUTELY recommend the JW Marriott at Cherry Creek for a wedding site. They put us up in a top floor suite afterwards-a great end to a great day.
Betsy at the JW Marriott in Cherry Creek helped create the perfect summer garden wedding in the outside terrace. We loved Read more...
Betsy at the JW Marriott in Cherry Creek helped create the perfect summer garden wedding in the outside terrace. We loved this venue because our guests didn't have to move far once they arrived for the ceremony. After the ceremony, guests enjoyed cocktails and snacks in the area outside the bar while the JWM staff flipped the ceremony space into a beautiful reception space. We didn't even notice it was happening and all of the sudden it was done and wonderfully put together. Betsy coordinated with all of our vendors so I didn't have to. The food was really delicious-like a fancy restaurant, not standard wedding food. I ABSOLUTELY recommend the JW Marriott at Cherry Creek for a wedding site. They put us up in a top floor suite afterwards-a great end to a great day. Read less
Services Used: Wedding Venue
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lfell
Wedding:
7/11/2008
5.0/5.0
Not only was the hotel gorgeous and the staff helpful and professional, but the food was absolutely amazing. Since the wedding I've had numerous compliments on the food and reception venue. They were even in the middle of transitioning through different wedding coordinators and everything still went smoothly and absolutely perfect. I would definitely recommend this location to anyone.
Not only was the hotel gorgeous and the staff helpful and professional, but the food was absolutely amazing. Since the Read more...
Not only was the hotel gorgeous and the staff helpful and professional, but the food was absolutely amazing. Since the wedding I've had numerous compliments on the food and reception venue. They were even in the middle of transitioning through different wedding coordinators and everything still went smoothly and absolutely perfect. I would definitely recommend this location to anyone. Read less
Services Used: Catering, Wedding Venue
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Eileen
Wedding:
9/28/2013
4.9/5.0
Lindsay Alesio at the JW Marriott was an amazing person to work with to plan our reception. She was helpful in letting us know when we should have things done and was quite good at responding to emails. Each part of the planning process was so easy because Lindsay. She helped us with our food tasting, gave us many good suggestions for other vendors and explained everything we needed to do to have a great reception. The reception was amazing. The staff was so professional and helpful, the food was phenomenal and the room looked beautiful. All of our guests really enjoyed themselves and we were thrilled with our decision to have our reception at the JW Marriott.
Lindsay Alesio at the JW Marriott was an amazing person to work with to plan our reception. She was helpful in letting us Read more...
Lindsay Alesio at the JW Marriott was an amazing person to work with to plan our reception. She was helpful in letting us know when we should have things done and was quite good at responding to emails. Each part of the planning process was so easy because Lindsay. She helped us with our food tasting, gave us many good suggestions for other vendors and explained everything we needed to do to have a great reception. The reception was amazing. The staff was so professional and helpful, the food was phenomenal and the room looked beautiful. All of our guests really enjoyed themselves and we were thrilled with our decision to have our reception at the JW Marriott. Read less
Services Used: Wedding Venue
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Sarah
Wedding:
8/18/2012
4.9/5.0
The best day of my life! I enjoyed my entire wedding day from morning to night with my friends and family thanks to Lindsay Alesio at the JW who managed the wedding details/operations. She coordinated with all of their provided vendors and all of mine. I travel quite a bit for work and communicating via email was seamless, we only had to meet a couple of times- once for the tasting (which couldn't have been more delicious...The banquet manager Dennis made sure we felt special even during that!), and another to align details.
The staff the night of the wedding were professional and attentive. Our glasses never went empty and the dinner service was seamless. We received many compliments from our guests on how great the service and food was.
We researched and visited around 9 different venues and are so pleased with our decision. We rented the ballroom space which was beautiful and didn't have to do/spend much to dress it up. The Cherry Creek location made it perfect for all of our out-of-town guests. They had shops/restaurants/Wash Park/etc. to check out.
Wedding planning is a lot of stress and Lindsay and Dennis' teams made our experience a wonderful one- our guests were comfortable, the food was hot, delicious, and on-time, and we were one happy couple :)
The best day of my life! I enjoyed my entire wedding day from morning to night with my friends and family thanks to Read more...
The best day of my life! I enjoyed my entire wedding day from morning to night with my friends and family thanks to Lindsay Alesio at the JW who managed the wedding details/operations. She coordinated with all of their provided vendors and all of mine. I travel quite a bit for work and communicating via email was seamless, we only had to meet a couple of times- once for the tasting (which couldn't have been more delicious...The banquet manager Dennis made sure we felt special even during that!), and another to align details.
The staff the night of the wedding were professional and attentive. Our glasses never went empty and the dinner service was seamless. We received many compliments from our guests on how great the service and food was.
We researched and visited around 9 different venues and are so pleased with our decision. We rented the ballroom space which was beautiful and didn't have to do/spend much to dress it up. The Cherry Creek location made it perfect for all of our out-of-town guests. They had shops/restaurants/Wash Park/etc. to check out.
Wedding planning is a lot of stress and Lindsay and Dennis' teams made our experience a wonderful one- our guests were comfortable, the food was hot, delicious, and on-time, and we were one happy couple :) Read less
Services Used: Wedding Venue
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Kelly
Wedding:
1/14/2012
4.9/5.0
We had a Winter Wedding, and the JW Marriott in Cherry Creek was the perfect place for it! Although we went through a few different staff members, we never felt like we were not being taken care of. The entire staff, from the Valet to front desk to the catering team was so accommodating and fantastic!

The JW Marriott is a boutique hotel, so they really have the ability to get to know their guests in person and they make a point to do so. All of our family and friends RAVED about how friendly the staff was. They all felt that they were the most important person in the building.

The food and service was IMPECCABLE! Everyone has commented that it was the best wedding food that they have ever had. We couldn't have been happier with our venue choice. We would do it all again tomorrow if we could!
We had a Winter Wedding, and the JW Marriott in Cherry Creek was the perfect place for it! Although we went through a few Read more...
We had a Winter Wedding, and the JW Marriott in Cherry Creek was the perfect place for it! Although we went through a few different staff members, we never felt like we were not being taken care of. The entire staff, from the Valet to front desk to the catering team was so accommodating and fantastic!

The JW Marriott is a boutique hotel, so they really have the ability to get to know their guests in person and they make a point to do so. All of our family and friends RAVED about how friendly the staff was. They all felt that they were the most important person in the building.

The food and service was IMPECCABLE! Everyone has commented that it was the best wedding food that they have ever had. We couldn't have been happier with our venue choice. We would do it all again tomorrow if we could! Read less
Services Used: Wedding Venue
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nanlo
Wedding:
10/1/2011
4.8/5.0
The JW Marriot in Cherry Creek provided my reception venue. It was amazing. Everything was done to perfection. I never had to worry about how anything would be done or if it would be correct. Lindsay Alesio took over as the event coordinator one month before my wedding and it was as if she had helped me all along. She had everything in place that I had already arranged and made sure the whole reception went beautifully. Dennis was also amazing. He checked in throughout the evening with my parents and my husband and I to make sure everything went smoothly. The food was amazing and we had more guests than I can say tell us how delicious the food was. I would recommend the JW to anyone.
The JW Marriot in Cherry Creek provided my reception venue. It was amazing. Everything was done to perfection. I never had Read more...
The JW Marriot in Cherry Creek provided my reception venue. It was amazing. Everything was done to perfection. I never had to worry about how anything would be done or if it would be correct. Lindsay Alesio took over as the event coordinator one month before my wedding and it was as if she had helped me all along. She had everything in place that I had already arranged and made sure the whole reception went beautifully. Dennis was also amazing. He checked in throughout the evening with my parents and my husband and I to make sure everything went smoothly. The food was amazing and we had more guests than I can say tell us how delicious the food was. I would recommend the JW to anyone. Read less
Services Used: Wedding Cake, Catering, Rentals & Photobooths
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Mary
Wedding:
5/22/2010
4.8/5.0
Working with our planner at the JW Marriott was fantastic, and actually pretty fun. We had our reception in the restaurant area, and couldn't have picked a better place in Denver. The food was excellent and everything looked beautiful! All the staff there is incredibly helpful does everything they can to make your night perfect.
Working with our planner at the JW Marriott was fantastic, and actually pretty fun. We had our reception in the restaurant Read more...
Working with our planner at the JW Marriott was fantastic, and actually pretty fun. We had our reception in the restaurant area, and couldn't have picked a better place in Denver. The food was excellent and everything looked beautiful! All the staff there is incredibly helpful does everything they can to make your night perfect. Read less
Services Used: Wedding Venue
Default-vendor-profile-pic
Amanda
Wedding:
9/16/2007
4.7/5.0
The service at the JW Marriott was so flawless! Everyone at the hotel knew I was getting married that weekend, and they treated me and my guests extremely well. Stephanie helped with all the planning, and she dealt with rending chair covers, the aisle runner, etc, so that was a few less vendors I had to work with. The hotel is also beautiful and was a very good price for such a nice hotel. They also did the catering of hors d'ourvers, lunch and drinks. The food was awesome! We were so excited when we left the food tasting and the food at the wedding was exactly the same. Overall, I would totally recommend this hotel for your wedding!
The service at the JW Marriott was so flawless! Everyone at the hotel knew I was getting married that weekend, and they Read more...
The service at the JW Marriott was so flawless! Everyone at the hotel knew I was getting married that weekend, and they treated me and my guests extremely well. Stephanie helped with all the planning, and she dealt with rending chair covers, the aisle runner, etc, so that was a few less vendors I had to work with. The hotel is also beautiful and was a very good price for such a nice hotel. They also did the catering of hors d'ourvers, lunch and drinks. The food was awesome! We were so excited when we left the food tasting and the food at the wedding was exactly the same. Overall, I would totally recommend this hotel for your wedding! Read less
Services Used: Catering, Rentals & Photobooths, Wedding Venue
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AWhit
Wedding:
9/17/2011
3.7/5.0
The space is beautiful and my wedding turned out fabulous. I feel like my less than perfect experience was not due to the venue or the staff per say. Unfortunately I was just caught in the middle of staffing changes at many levels which made consistant communication, understanding and execution difficult. It was within a month of my wedding when I began to work with new people. Lindsay is the new Catering Events Manager there. She is very sweet and once we got the ball rolling and everyone on the same page she did everything in her power to make me happy and make the day perfect. Overall, the event was great and the staff came through in the end, it was just a bit bumpy in the final lap. I thoroughly enjoyed my wedding and I know that ultimately Stephanie and Lindsay are the ones responsible.

I would recommend this venue to someone looking for a sleek modern wedding. It also provides a great opportunity for an outdoor feel (on the terrace) in the middle of the city. It is very glamorous!
The space is beautiful and my wedding turned out fabulous. I feel like my less than perfect experience was not due to the Read more...
The space is beautiful and my wedding turned out fabulous. I feel like my less than perfect experience was not due to the venue or the staff per say. Unfortunately I was just caught in the middle of staffing changes at many levels which made consistant communication, understanding and execution difficult. It was within a month of my wedding when I began to work with new people. Lindsay is the new Catering Events Manager there. She is very sweet and once we got the ball rolling and everyone on the same page she did everything in her power to make me happy and make the day perfect. Overall, the event was great and the staff came through in the end, it was just a bit bumpy in the final lap. I thoroughly enjoyed my wedding and I know that ultimately Stephanie and Lindsay are the ones responsible.

I would recommend this venue to someone looking for a sleek modern wedding. It also provides a great opportunity for an outdoor feel (on the terrace) in the middle of the city. It is very glamorous! Read less
Services Used: Wedding Venue
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Chloe873
Wedding:
5/26/2012
0.9/5.0
I booked this venue thinking that I was not going to have any problems or discrepancies. I worked with Lindsay for about 9 months before the wedding and everything went great and seemed to be in order. I had no problems until the time I got into the hotel. We got married on Memorial day Weekend so it was quite a busy weekend. The hotel ran out of suites (which is supposed to be included in the wedding package at a discounted rate) so instead they upgraded us to the presidential suite, which was great but it added to the expense. We were staying on a concierge level floor which included a free breakfast, appertizers, desserts, and drinks (really worth it) but no one told us we were on that level so we booked a brunch type breakfast for the bridal family (the exact same thing was down at the concierge lounge...for free!). I asked multiple times to have a long mirror and steamer setup in the room but it took them until the next morning to bring it up. Here comes the wedding part: Lindsay seemed on top of everything and seemed to be handling everything great. She got my attendants, groom and flower girl/ring bearers in position, called me to go into a boardroom to go into hiding, came and got me once everyone was in the ceremony space. I was standing at the entrance in the ceremony space, but nobody was standing, my song wasn't playing, and I looked...NO GROOM! I was a little floored and thought there was some kind of joke going around turned and asked Lindsay where the groom was...she looked got a huge frown and laid the F-bomb told us to run into the hotel. SHE FORGOT TO ESCORT THE GROOM AND THE CHILDREN DOWN THE AISLE BEFORE SHE CAME AND GOT ME. Some of my guests thought my husband had left me at the alter, let alone myself. It was embarrassing and unnecessary. After that whole scenario, the groom walked down and I was retrieved again. The ceremony ran great after that but I was extremely disappointed in what happened. At the reception: The meal was to consist of halibut or airline chicken, some of my guests received salmon. The turndown service was not setup even after we had our "maitre d", Robert, call and ask if it was set. He said it was...it wasn't. We had a free breakfast the next morning (part of the wedding package) it took them one hour to figure out that we even had a free breakfast. At checkout we were charged for valet for 2 nights and one day and WE DIDN'T HAVE OUR CAR THERE! We were also over charged on the hotel room which was corrected right away. The management there is very unhelpful. They didn't want to compensate in any way. Jan (the GM there) even used a guilt trip mechanism to try to have me leave them alone ("Go and enjoy your marriage and please forget about this"). I would not even consider telling a friend to check out the JW for a wedding, I won't even tell friends and family about it for a CO trip. Please look elsewhere for a venue! I promise you that the quality is not there, the standards are not there, and the prestige is not there!
I booked this venue thinking that I was not going to have any problems or discrepancies. I worked with Lindsay for about 9 Read more...
I booked this venue thinking that I was not going to have any problems or discrepancies. I worked with Lindsay for about 9 months before the wedding and everything went great and seemed to be in order. I had no problems until the time I got into the hotel. We got married on Memorial day Weekend so it was quite a busy weekend. The hotel ran out of suites (which is supposed to be included in the wedding package at a discounted rate) so instead they upgraded us to the presidential suite, which was great but it added to the expense. We were staying on a concierge level floor which included a free breakfast, appertizers, desserts, and drinks (really worth it) but no one told us we were on that level so we booked a brunch type breakfast for the bridal family (the exact same thing was down at the concierge lounge...for free!). I asked multiple times to have a long mirror and steamer setup in the room but it took them until the next morning to bring it up. Here comes the wedding part: Lindsay seemed on top of everything and seemed to be handling everything great. She got my attendants, groom and flower girl/ring bearers in position, called me to go into a boardroom to go into hiding, came and got me once everyone was in the ceremony space. I was standing at the entrance in the ceremony space, but nobody was standing, my song wasn't playing, and I looked...NO GROOM! I was a little floored and thought there was some kind of joke going around turned and asked Lindsay where the groom was...she looked got a huge frown and laid the F-bomb told us to run into the hotel. SHE FORGOT TO ESCORT THE GROOM AND THE CHILDREN DOWN THE AISLE BEFORE SHE CAME AND GOT ME. Some of my guests thought my husband had left me at the alter, let alone myself. It was embarrassing and unnecessary. After that whole scenario, the groom walked down and I was retrieved again. The ceremony ran great after that but I was extremely disappointed in what happened. At the reception: The meal was to consist of halibut or airline chicken, some of my guests received salmon. The turndown service was not setup even after we had our "maitre d", Robert, call and ask if it was set. He said it was...it wasn't. We had a free breakfast the next morning (part of the wedding package) it took them one hour to figure out that we even had a free breakfast. At checkout we were charged for valet for 2 nights and one day and WE DIDN'T HAVE OUR CAR THERE! We were also over charged on the hotel room which was corrected right away. The management there is very unhelpful. They didn't want to compensate in any way. Jan (the GM there) even used a guilt trip mechanism to try to have me leave them alone ("Go and enjoy your marriage and please forget about this"). I would not even consider telling a friend to check out the JW for a wedding, I won't even tell friends and family about it for a CO trip. Please look elsewhere for a venue! I promise you that the quality is not there, the standards are not there, and the prestige is not there! Read less
Services Used: Wedding Venue
JW Marriott Denver at Cherry Creek responded with the following comments:

First and foremost, I am truly sorry for the miscommunications and misunderstands that created the issues surrounding your wedding. It was our sincerest intent to create a wonderful evening for you, your husband, friends and family. Unfortunately, we did not succeed, and for this I am very apologetic. I am also disappointed to see that after our many conversations and concessions you are still discontented. As we discussed, Lindsey takes great pride in making every wedding she works truly perfect and she has continued to express her sincerest apologies for letting you down in this special moment.

Respectfully, there are some clear misperceptions in your review in the true outcome of the issues that still seem to be unresolved for you. We take full responsibility for the miscommunications that we caused, but in fairness I would like to acknowledge that there were issues addressed here that have been fully corrected and others that are untrue or as you have acknowledged in our conversations, not in our control; for example the guest was served salmon instead of halibut due to a food allergy.

Please also let me personally apologize for offending you with my comment. I in no way intended to “guilt” you into anything and I was always open to having reasonable discussions with you about your concerns. We did address all of the above issues in our conversations and we went above and beyond to respond fairly and respectfully. My comment was intended to suggest that you to move forward, reflect on all of the truly wonderful things that did happen on your wedding day and enjoy the new chapter in your life you have just begun. Again, our mission is always to exceed our guests expectations and despite our best efforts, we clearly did not live up to yours, for which I continue to offer my sincerest apologies.

Jan Lucas
General Manager

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