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JW Marriott Ihilani Resort and Spa

Kapolei , HI

LOCATION

92-1001 Olani Street
Kapolei, HI 96707 US

WEBSITE

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Wedding Venue

REVIEWS

4.6
out of 5.0
4.8/5.0
4.2/5.0
4.7/5.0
4.6/5.0
4.6/5.0
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Kelly
Wedding:
8/23/2014
5.0/5.0
My husband and I are so glad to have picked Ihilani as our wedding venue! We couldn't have picked any other place. All the staff are friendly and warm; our event manager Florence was extremely knowledgeable and accommodating. She spent close to an hour and half with me on the phone communicating with me of all the information I had to know days prior to the wedding. Planning a wedding in Hawaii while residing in New York City was surprisingly so easy with Florence and the whole Ihilani staff by your side. I had the best time of my life celebrating with friends and family at this BEAUTIFUL resort! Mahalo Ihilani!
My husband and I are so glad to have picked Ihilani as our wedding venue! We couldn't have picked any other place. All the Read more...
My husband and I are so glad to have picked Ihilani as our wedding venue! We couldn't have picked any other place. All the staff are friendly and warm; our event manager Florence was extremely knowledgeable and accommodating. She spent close to an hour and half with me on the phone communicating with me of all the information I had to know days prior to the wedding. Planning a wedding in Hawaii while residing in New York City was surprisingly so easy with Florence and the whole Ihilani staff by your side. I had the best time of my life celebrating with friends and family at this BEAUTIFUL resort! Mahalo Ihilani! Read less
Services Used: Wedding Venue
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Bryant & Cris
Wedding:
8/8/2014
5.0/5.0
I LOVE LOVE LOVE FLORENCE DIPAD!!!!!!!!! I am so fortunate for being assigned to work with her! She is everything a bride would need!

The buffet is definitely AMAZING! it was definitely worth the money! Our guests were raving about it! We are very pleased with everything JW Marriott offered to us for our wedding. We are truly satisfied and would highly recommend this to ALL!
I LOVE LOVE LOVE FLORENCE DIPAD!!!!!!!!! I am so fortunate for being assigned to work with her! She is everything a bride Read more...
I LOVE LOVE LOVE FLORENCE DIPAD!!!!!!!!! I am so fortunate for being assigned to work with her! She is everything a bride would need!

The buffet is definitely AMAZING! it was definitely worth the money! Our guests were raving about it! We are very pleased with everything JW Marriott offered to us for our wedding. We are truly satisfied and would highly recommend this to ALL! Read less
Services Used: Wedding Venue
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Christina
Wedding:
7/19/2014
4.5/5.0
I absolutely love the JW Marriott for my wedding. They have the best sunset and everything is beautiful. I started working on my wedding 7 months before hand and at first my hotel coordinator wasn't too responsive (it took up to two weeks for a response) and it made me frustrated, but as the time got closer (3-4 months before) responsiveness took less time (less than a week). I also live on the island, so bossy me set up meetings with my hotel coordinator in person.
The only thing about service that I have is that i'm not sure where my 2000 budget of drinks went too. I saw alcohol being passed during my cocktail hour when I thought juices were only going to be passed. I heard triple shots were given with spritz of soda to get around the no shots rule, but all that is hearsay.
I had a wonderful experience with the JW. They gave me tips about how to put my table together with the linens I brought. I got to borrow some umbrellas so my guests wouldn't melt outside. I would definitely do it again if it didn't cost so much money.
I absolutely love the JW Marriott for my wedding. They have the best sunset and everything is beautiful. I started working Read more...
I absolutely love the JW Marriott for my wedding. They have the best sunset and everything is beautiful. I started working on my wedding 7 months before hand and at first my hotel coordinator wasn't too responsive (it took up to two weeks for a response) and it made me frustrated, but as the time got closer (3-4 months before) responsiveness took less time (less than a week). I also live on the island, so bossy me set up meetings with my hotel coordinator in person.
The only thing about service that I have is that i'm not sure where my 2000 budget of drinks went too. I saw alcohol being passed during my cocktail hour when I thought juices were only going to be passed. I heard triple shots were given with spritz of soda to get around the no shots rule, but all that is hearsay.
I had a wonderful experience with the JW. They gave me tips about how to put my table together with the linens I brought. I got to borrow some umbrellas so my guests wouldn't melt outside. I would definitely do it again if it didn't cost so much money. Read less
Services Used: Wedding Venue
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Kahala
Wedding:
7/12/2014
5.0/5.0
We knew booking at the Ihilani would be the most exquisite choice for a wedding location, and even though it was a bit pricey, it was SOOO worth it. They are an upscale resort that catered to all of our needs. The guests were wowed with the service of the catering staff, the resort ambiance, and the excellent food. We worked with Kim Gallagher and Florence Dipad and they were both amazing to work with. We couldn't have been happier with our choice to have our wedding at Ihilani, it was beautiful beyond words.
We knew booking at the Ihilani would be the most exquisite choice for a wedding location, and even though it was a bit Read more...
We knew booking at the Ihilani would be the most exquisite choice for a wedding location, and even though it was a bit pricey, it was SOOO worth it. They are an upscale resort that catered to all of our needs. The guests were wowed with the service of the catering staff, the resort ambiance, and the excellent food. We worked with Kim Gallagher and Florence Dipad and they were both amazing to work with. We couldn't have been happier with our choice to have our wedding at Ihilani, it was beautiful beyond words. Read less
Services Used: Wedding Venue
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Katie
Wedding:
5/16/2014
5.0/5.0
I thoroughly enjoyed my visit at the JW Marriott poolside spa! Everyone was polite, accommodating and VERY professional. I can't find a single negative thing to say about this venue.

Nikki was wonderful - she did the day before bridal hair and makeup consultation with me and knew exactly what I wanted just from speaking with me. The day of my wedding, it was just her and me in entire hair salon. It was very relaxing and she did a fabulous job on my makeup. For my hair, I was fortunate that a client just ahead of me had left some extra flowers, so she was able to add more orchids to my 'do at no additional charge to me. I felt absolutely beautiful! Another plus - the spa came with all day free in-and-out parking, so we didn't have to pay later when we drove over for my beach wedding in front of the hotel on Lanikuhonua Beach. I also had a SpaFinder gift certificate to cover some of the very affordable cost of the bridal package. I highly recommend Nikki at the Ihilani Spa!
I thoroughly enjoyed my visit at the JW Marriott poolside spa! Everyone was polite, accommodating and VERY professional. I Read more...
I thoroughly enjoyed my visit at the JW Marriott poolside spa! Everyone was polite, accommodating and VERY professional. I can't find a single negative thing to say about this venue.

Nikki was wonderful - she did the day before bridal hair and makeup consultation with me and knew exactly what I wanted just from speaking with me. The day of my wedding, it was just her and me in entire hair salon. It was very relaxing and she did a fabulous job on my makeup. For my hair, I was fortunate that a client just ahead of me had left some extra flowers, so she was able to add more orchids to my 'do at no additional charge to me. I felt absolutely beautiful! Another plus - the spa came with all day free in-and-out parking, so we didn't have to pay later when we drove over for my beach wedding in front of the hotel on Lanikuhonua Beach. I also had a SpaFinder gift certificate to cover some of the very affordable cost of the bridal package. I highly recommend Nikki at the Ihilani Spa! Read less
Services Used: Beauty & Health
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Private User
Wedding:
8/10/2013
5.0/5.0
I have always dreamt for my wedding to be at Ihilani hotel and all my expectations were fulfilled! I have no regrets and everything was what I expected!! They gave me excellent customer service and went above and beyond to give me what I asked for. Very happy and pleased I had my wedding here and will definetely return for another big event in the future. My guests were all impressed with the venue and the staff were very attentive to us a million times over. I will highly recommend this venue to family, friends, and coworkers. I hae no problem letting everyone know because seeing is believing with my awesome wedding!
I have always dreamt for my wedding to be at Ihilani hotel and all my expectations were fulfilled! I have no regrets and Read more...
I have always dreamt for my wedding to be at Ihilani hotel and all my expectations were fulfilled! I have no regrets and everything was what I expected!! They gave me excellent customer service and went above and beyond to give me what I asked for. Very happy and pleased I had my wedding here and will definetely return for another big event in the future. My guests were all impressed with the venue and the staff were very attentive to us a million times over. I will highly recommend this venue to family, friends, and coworkers. I hae no problem letting everyone know because seeing is believing with my awesome wedding! Read less
Services Used: Wedding Venue
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Bina
Wedding:
7/25/2013
5.0/5.0
One stop shop. The JW Marriott gave me the ocean view but on grass that I dreamed of. I also did my reception there as well. Great food, great location and worth the price. They assigned me a wedding coordinator to help me for most of it, as well a great list of vendors they worked with. My now husband and I took a vacation prior to our wedding to Hawaii and found it and they fit us in to see the place in a moments notice. I could have not found a better place to get married. Dream wedding location for those who love the idea of the ocean behind you but not being on sand!
One stop shop. The JW Marriott gave me the ocean view but on grass that I dreamed of. I also did my reception there as Read more...
One stop shop. The JW Marriott gave me the ocean view but on grass that I dreamed of. I also did my reception there as well. Great food, great location and worth the price. They assigned me a wedding coordinator to help me for most of it, as well a great list of vendors they worked with. My now husband and I took a vacation prior to our wedding to Hawaii and found it and they fit us in to see the place in a moments notice. I could have not found a better place to get married. Dream wedding location for those who love the idea of the ocean behind you but not being on sand! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
3.8/5.0
We planned a destination wedding in Oahu and actually had two ceremonies at two venues as a part of this. One was at Ihilani.
First the positives - the venue is breathtakingly beautiful. That alone makes everything worthwhile. Our guests loved it and the pictures are just beautiful. That's what you pay for, really. And for us it was worth it. The food was delicious and well reviewed by our guests also.

The frustrating part about the Ihilani, is the responsiveness of the staff. Initially, when we were trying to even find out about availability for our chosen date, it took repeated calls, emails to even get a response. After we paid our initial deposit, we were 'assigned' a catering manager to help with wedding details. The responsiveness didn't change, unfortunately. This was really challenging and frustrating in the planning stages. Without a doubt they are busy and have other events to plan, but it definitely adds a lot of frustration pre-wedding.

Now we have a frame of reference because we did have a second ceremony and evening reception at another venue on the island. There, the service and responsiveness was like night and day in the planning stages.

Everything did turn out well in the end. But I would caution future brides and couples about the challenges in the wedding planning stages at the Ihilani. Brace yourself.

Again, everything came together beautifully in the end. I suspect the staff is overworked and stretched a little thin. If they could improve on the responsiveness and pre-wedding details, it would be 5 stars without a doubt.
We planned a destination wedding in Oahu and actually had two ceremonies at two venues as a part of this. One was at Read more...
We planned a destination wedding in Oahu and actually had two ceremonies at two venues as a part of this. One was at Ihilani.
First the positives - the venue is breathtakingly beautiful. That alone makes everything worthwhile. Our guests loved it and the pictures are just beautiful. That's what you pay for, really. And for us it was worth it. The food was delicious and well reviewed by our guests also.

The frustrating part about the Ihilani, is the responsiveness of the staff. Initially, when we were trying to even find out about availability for our chosen date, it took repeated calls, emails to even get a response. After we paid our initial deposit, we were 'assigned' a catering manager to help with wedding details. The responsiveness didn't change, unfortunately. This was really challenging and frustrating in the planning stages. Without a doubt they are busy and have other events to plan, but it definitely adds a lot of frustration pre-wedding.

Now we have a frame of reference because we did have a second ceremony and evening reception at another venue on the island. There, the service and responsiveness was like night and day in the planning stages.

Everything did turn out well in the end. But I would caution future brides and couples about the challenges in the wedding planning stages at the Ihilani. Brace yourself.

Again, everything came together beautifully in the end. I suspect the staff is overworked and stretched a little thin. If they could improve on the responsiveness and pre-wedding details, it would be 5 stars without a doubt. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I hope you have Teri as your coordinator. She responds immediately even if she's out sick, she took note of my moms allergies while we were taste testing, she noticed my comment about my love for cheesecake and special ordered one for me for the reception, she basically went above and beyond her call of duty. The list goes on but because of her, I LOVE Ihilani.
I hope you have Teri as your coordinator. She responds immediately even if she's out sick, she took note of my moms Read more...
I hope you have Teri as your coordinator. She responds immediately even if she's out sick, she took note of my moms allergies while we were taste testing, she noticed my comment about my love for cheesecake and special ordered one for me for the reception, she basically went above and beyond her call of duty. The list goes on but because of her, I LOVE Ihilani. Read less
Services Used: Wedding Venue
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Michele
Wedding:
2/6/2013
5.0/5.0
I worked with Joe Ibarra and he was phenomenal. He never stressed me out and added complimentary upgrades to make us feel super special.
Everyone said this was the best wedding food they've ever had - even though we chose the least expensive buffet dinner package.
I worked with Joe Ibarra and he was phenomenal. He never stressed me out and added complimentary upgrades to make us feel Read more...
I worked with Joe Ibarra and he was phenomenal. He never stressed me out and added complimentary upgrades to make us feel super special.
Everyone said this was the best wedding food they've ever had - even though we chose the least expensive buffet dinner package. Read less
Services Used: Wedding Venue
JW Marriott Ihilani Resort and Spa responded with the following comments:

Thank you for your kind thoughts. We will share your comments with Joe. He enjoys taking great care of our newly weds. Congratulations on your new beginning as a married couple. We are honored be a part of your celebration.
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