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Katrina's Bridal & Tuxedo Shop

Tucson , AZ

LOCATION

Tucson, AZ US

WEBSITE

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Dress & Attire

REVIEWS

2.0
out of 5.0
2.1/5.0
2.2/5.0
1.5/5.0
2.2/5.0
1.9/5.0
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Anonymous
Wedding:
Recently Married
0.4/5.0
Beware of the awful troll lady!! All the reviews you read are correct, stay far away!! Katrinas is hell if you are a bride! Once you pay, they don't care about you and will continue to overcharge for things you don't need. They are very rude, called me names, put her hand in my face, altered my dress to where it did not fit me anymore then proceeded to call me fat and said I need to accept the fact that I gained weight! Awful customer service, I will never go back!!
Beware of the awful troll lady!! All the reviews you read are correct, stay far away!! Katrinas is hell if you are a Read more...
Beware of the awful troll lady!! All the reviews you read are correct, stay far away!! Katrinas is hell if you are a bride! Once you pay, they don't care about you and will continue to overcharge for things you don't need. They are very rude, called me names, put her hand in my face, altered my dress to where it did not fit me anymore then proceeded to call me fat and said I need to accept the fact that I gained weight! Awful customer service, I will never go back!! Read less
Services Used: Dress & Attire
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Ester C
Wedding:
7/28/2012
1.8/5.0
Although Katrina is a very nice lady, we had alot of trouble with the dress fittings. Her mother was very gruff and seem bothered whenever we asked a question or gave a suggestion. She got mad at me and walked away when I told her I wanted the bustle done a different way. They would pin the dresses for the alterations and when we would go back (to pick them up) they were not done and then they would repin them and make us go back. There were several hems that were longer on one side and they never did seem to do the straps correctly since they kept falling off of the girls shoulders.

The tuxedos were nice but the fitting was awful. The best man had short sleeves on his jacket, buttons were falling off, jackets were too tight...just a mess.

We were running short on time and having to go back multiple times for alterations and waiting for jackets to come in, it was nerve wrecking.
Although Katrina is a very nice lady, we had alot of trouble with the dress fittings. Her mother was very gruff and seem Read more...
Although Katrina is a very nice lady, we had alot of trouble with the dress fittings. Her mother was very gruff and seem bothered whenever we asked a question or gave a suggestion. She got mad at me and walked away when I told her I wanted the bustle done a different way. They would pin the dresses for the alterations and when we would go back (to pick them up) they were not done and then they would repin them and make us go back. There were several hems that were longer on one side and they never did seem to do the straps correctly since they kept falling off of the girls shoulders.

The tuxedos were nice but the fitting was awful. The best man had short sleeves on his jacket, buttons were falling off, jackets were too tight...just a mess.

We were running short on time and having to go back multiple times for alterations and waiting for jackets to come in, it was nerve wrecking. Read less
Services Used: Dress & Attire
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Nicole A
Wedding:
10/21/2011
0.5/5.0
I would not recommend Katrina's bridal, Once my dress came in and i got fitted i was told my dress would be ready in May, I waited 3 months for my alterations to be done with no word from Katrina i called a week later when i finally got my dress it was a disaster, there were green markings on the bottom of my dress, the hem was not done it was just cut I was told by Katrina the hem was a special hem so the price went up yet they did not do the special hem and my bustle had 2 different color buttons. I Went in to speak with Katrina she was very defensive and told me I was not a seamstress I didn't know what I was talking about, she questioned what I did as a profession and was just being plain out rude.She also told me they did not have the lace to finish my hem it was thrown away. then told me to leave the dress , i refused and she said she would give me a small percentage of the alteration cost back, in order to get out of her shop I took the small refund, but I was very unhappy. There were many other issues but the alterations were by far the worst.
I would not recommend Katrina's bridal, Once my dress came in and i got fitted i was told my dress would be ready in May, Read more...
I would not recommend Katrina's bridal, Once my dress came in and i got fitted i was told my dress would be ready in May, I waited 3 months for my alterations to be done with no word from Katrina i called a week later when i finally got my dress it was a disaster, there were green markings on the bottom of my dress, the hem was not done it was just cut I was told by Katrina the hem was a special hem so the price went up yet they did not do the special hem and my bustle had 2 different color buttons. I Went in to speak with Katrina she was very defensive and told me I was not a seamstress I didn't know what I was talking about, she questioned what I did as a profession and was just being plain out rude.She also told me they did not have the lace to finish my hem it was thrown away. then told me to leave the dress , i refused and she said she would give me a small percentage of the alteration cost back, in order to get out of her shop I took the small refund, but I was very unhappy. There were many other issues but the alterations were by far the worst. Read less
Services Used: Dress & Attire
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Lynne
Wedding:
5/15/2010
0.0/5.0
Katrina's is a nightmare for a bride! I loved the dress I chose from there, but after that, it was horrible - from a forgotten appointment to a shabby alteration job to RUDE owners and staff. They argued with me and my family after they butchered my dress, took no responsibility and would not refund any portion of the $150 alteration fee I paid them for almost runing my dress. Had to take it elsewhere and fortunately found someone who worked a miracle. Reported to the Better Business Bureau. My advice: STAY FAR AWAY FROM KATRINA's. If you find a dress there you like, buy it and RUN!
Katrina's is a nightmare for a bride! I loved the dress I chose from there, but after that, it was horrible - from a Read more...
Katrina's is a nightmare for a bride! I loved the dress I chose from there, but after that, it was horrible - from a forgotten appointment to a shabby alteration job to RUDE owners and staff. They argued with me and my family after they butchered my dress, took no responsibility and would not refund any portion of the $150 alteration fee I paid them for almost runing my dress. Had to take it elsewhere and fortunately found someone who worked a miracle. Reported to the Better Business Bureau. My advice: STAY FAR AWAY FROM KATRINA's. If you find a dress there you like, buy it and RUN! Read less
Services Used: Dress & Attire
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atineo
Wedding:
9/19/2009
4.5/5.0
initially I was going to purchase my dress from Katrina's, (I SHOULD HAVE!) I had a dress I had purchased a few years before & it was just more feesable to just have it altered. If I had it to do again I would spend the extra money. My semstress ended up losing one of my bridesmaids dresses & staining the other with the grease from the sewing machine, My dress looked good in the mirror but after looking at the pictures, the thick banded elastic to support my bust was akwardy bulgy on my petite frame, The reception dress she made me litterally fell apart when I went to change the zipper broke & the night was devasting & so far from what I imagined! STAY AWAY FROM MARIA'S CREATIONS!!!!!!!!!!!!!!!!!! I would recomend going to Katrina's & spending the money there, It would have shaved me alot of tears!!!!! My Husband's & GroomsMen's tux's were great, Katrina's went above & beyond to accomadate the guy's.Our Best Man is a BIG teddy bear & Katrina's took the extra steps to assure his tux was comfortable & a match to the others!!!!!
initially I was going to purchase my dress from Katrina's, (I SHOULD HAVE!) I had a dress I had purchased a few years Read more...
initially I was going to purchase my dress from Katrina's, (I SHOULD HAVE!) I had a dress I had purchased a few years before & it was just more feesable to just have it altered. If I had it to do again I would spend the extra money. My semstress ended up losing one of my bridesmaids dresses & staining the other with the grease from the sewing machine, My dress looked good in the mirror but after looking at the pictures, the thick banded elastic to support my bust was akwardy bulgy on my petite frame, The reception dress she made me litterally fell apart when I went to change the zipper broke & the night was devasting & so far from what I imagined! STAY AWAY FROM MARIA'S CREATIONS!!!!!!!!!!!!!!!!!! I would recomend going to Katrina's & spending the money there, It would have shaved me alot of tears!!!!! My Husband's & GroomsMen's tux's were great, Katrina's went above & beyond to accomadate the guy's.Our Best Man is a BIG teddy bear & Katrina's took the extra steps to assure his tux was comfortable & a match to the others!!!!! Read less
Services Used: Dress & Attire
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Riannon
Wedding:
11/22/2008
4.7/5.0
Katrina's is not a big chain dress shop, and isn't the fanciest looking place on the inside, but they know they're dresses. On the first visit, I sat down, started going through the books, and within ten minutes, she knew what I was looking for, and was able to narrow my search down to a handful of dresses. She can custom order dresses from anywhere, so the selection is outstanding. She helped me select the perfect dress, and on my wedding day, everyone commented at how outstanding it looked.
Katrina's is not a big chain dress shop, and isn't the fanciest looking place on the inside, but they know they're Read more...
Katrina's is not a big chain dress shop, and isn't the fanciest looking place on the inside, but they know they're dresses. On the first visit, I sat down, started going through the books, and within ten minutes, she knew what I was looking for, and was able to narrow my search down to a handful of dresses. She can custom order dresses from anywhere, so the selection is outstanding. She helped me select the perfect dress, and on my wedding day, everyone commented at how outstanding it looked. Read less
Services Used: Dress & Attire
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