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Kay Bridal Shop

Wauwatosa

LOCATION

Wauwatosa, US

WEBSITE

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Dress & Attire

REVIEWS

4.3
out of 5.0
4.3/5.0
4.2/5.0
4.3/5.0
4.3/5.0
4.5/5.0
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Rannon
Wedding:
9/14/2013
4.7/5.0
After being broken down and defeated in a few horrible wedding dress shopping experiences, my mom suggested I check out Kay's. As soon as I walked in the door, I was greeted by multiple employees with smiles. Then Becky approached me with a smile and their wedding dress book. She asked me to page through it and mark a few of the dresses that caught my eye. She looked at my tags and asked me what my budget was and went to work. I really liked a few of the dresses, but was a bit bigger than what the sample sizes call for... Becky saw that I was getting a bit frustrated and said she would be right back. She went down to the basement and came up with a dress, that normally would have been out of my price range. However, it was a dress that a previous bride ordered, and then never picked up and I was able to get the dress for half off. It was THE DRESS and it brought me to tears. Becky did an amazing job and helped me feel great in my dress. Loved my experience there and would refer them to ANYONE!
After being broken down and defeated in a few horrible wedding dress shopping experiences, my mom suggested I check out Read more...
After being broken down and defeated in a few horrible wedding dress shopping experiences, my mom suggested I check out Kay's. As soon as I walked in the door, I was greeted by multiple employees with smiles. Then Becky approached me with a smile and their wedding dress book. She asked me to page through it and mark a few of the dresses that caught my eye. She looked at my tags and asked me what my budget was and went to work. I really liked a few of the dresses, but was a bit bigger than what the sample sizes call for... Becky saw that I was getting a bit frustrated and said she would be right back. She went down to the basement and came up with a dress, that normally would have been out of my price range. However, it was a dress that a previous bride ordered, and then never picked up and I was able to get the dress for half off. It was THE DRESS and it brought me to tears. Becky did an amazing job and helped me feel great in my dress. Loved my experience there and would refer them to ANYONE! Read less
Services Used: Dress & Attire
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Kahla
Wedding:
9/14/2013
5.0/5.0
My gown was amazing and one of the best parts of the day!
My gown was amazing and one of the best parts of the day!
My gown was amazing and one of the best parts of the day! Read less
Services Used: Dress & Attire
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Rachel
Wedding:
7/20/2013
5.0/5.0
A smaller dress boutique but has the nicest, most helpful staff. So many dress options, plus a huge area of clearance dresses. Obviously I love this place since I found my dream wedding dress there!
A smaller dress boutique but has the nicest, most helpful staff. So many dress options, plus a huge area of clearance Read more...
A smaller dress boutique but has the nicest, most helpful staff. So many dress options, plus a huge area of clearance dresses. Obviously I love this place since I found my dream wedding dress there! Read less
Services Used: Dress & Attire
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Rachel
Wedding:
5/25/2013
1.2/5.0
When I first went to Kay's it was to look for bridesmaids dresses. We contacted them and had appt in short time. We only found one dress that we liked but it was the one! That was the end to the food experience however. My 3 girls went in To get fitted and when the dresses came in they were wrinkled and two of them were the wrong size! My maid of honor had told them she needed a size 6 because that is the size she tried on but registered an 8 which is too big. One if my bridesmaids needed an 8 and they sent her a 6. We can't switch dresses because they are opposing colors. Kay's refuses to correct their mistake and now my girls have more money to spend!!!!! I wouldn't tell anyone to go here at least without knowing what size you need first!
When I first went to Kay's it was to look for bridesmaids dresses. We contacted them and had appt in short time. We only Read more...
When I first went to Kay's it was to look for bridesmaids dresses. We contacted them and had appt in short time. We only found one dress that we liked but it was the one! That was the end to the food experience however. My 3 girls went in To get fitted and when the dresses came in they were wrinkled and two of them were the wrong size! My maid of honor had told them she needed a size 6 because that is the size she tried on but registered an 8 which is too big. One if my bridesmaids needed an 8 and they sent her a 6. We can't switch dresses because they are opposing colors. Kay's refuses to correct their mistake and now my girls have more money to spend!!!!! I wouldn't tell anyone to go here at least without knowing what size you need first! Read less
Services Used: Dress & Attire
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hallk33
Wedding:
9/25/2010
3.9/5.0
I ended up getting a bridesmaid dress custom made because I wanted a shorter dress. I was told I would have fabric swatches in a week, it took over a month. I ordered rush shipping and they said that there were two kinds of rush shipping and I didn't actually get rush shipping. Ultimately they removed the rush shipping charge and the dress arrived with plenty of time but I didn't like being kinda jerked around. When my dress did arrive it wasn't pressed which a lot of places will do automatically.
I ended up getting a bridesmaid dress custom made because I wanted a shorter dress. I was told I would have fabric Read more...
I ended up getting a bridesmaid dress custom made because I wanted a shorter dress. I was told I would have fabric swatches in a week, it took over a month. I ordered rush shipping and they said that there were two kinds of rush shipping and I didn't actually get rush shipping. Ultimately they removed the rush shipping charge and the dress arrived with plenty of time but I didn't like being kinda jerked around. When my dress did arrive it wasn't pressed which a lot of places will do automatically. Read less
Services Used: Dress & Attire
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avakathryn
Wedding:
7/30/2010
4.7/5.0
I bought my bridal gown from Kay Bridal. The girls in the shop were very helpful and even made several phone calls on my behalf to gown/veil manufacturers. I also rented my tuxes from here, and there were no problems.
I bought my bridal gown from Kay Bridal. The girls in the shop were very helpful and even made several phone calls on my Read more...
I bought my bridal gown from Kay Bridal. The girls in the shop were very helpful and even made several phone calls on my behalf to gown/veil manufacturers. I also rented my tuxes from here, and there were no problems. Read less
Services Used: Dress & Attire
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LNPikalek
Wedding:
9/6/2009
5.0/5.0
This was the 2nd out of the 6 shops I went to. LOVED it! It's a small store and you can't touch the gowns [keeps them in top shape!] but it's personable and there's a great selection of gowns. Very good quality dresses. The sales associate that helped me was amazing. She was very patient with me and definitely knew her inventory and designers! If you make an appointment, you will get an associates undivided attention. I would definitely recommend this place.
This was the 2nd out of the 6 shops I went to. LOVED it! It's a small store and you can't touch the gowns [keeps them in Read more...
This was the 2nd out of the 6 shops I went to. LOVED it! It's a small store and you can't touch the gowns [keeps them in top shape!] but it's personable and there's a great selection of gowns. Very good quality dresses. The sales associate that helped me was amazing. She was very patient with me and definitely knew her inventory and designers! If you make an appointment, you will get an associates undivided attention. I would definitely recommend this place. Read less
Services Used: Dress & Attire
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FlyingHorses
Wedding:
10/12/2008
5.0/5.0
I visited many bridal shops and Kay Bridal Shop was one of my favorites. The service was really nice and they always helped me look for what I wanted. I ended up purchasing a real nice wedding dress from them. They gave me lots of good advice on the wedding dress and also they made sure I really liked it and also that the size was just right for me. I couldnt believe how friendly and how they really cared that I got a good wedding dress.
I visited many bridal shops and Kay Bridal Shop was one of my favorites. The service was really nice and they always Read more...
I visited many bridal shops and Kay Bridal Shop was one of my favorites. The service was really nice and they always helped me look for what I wanted. I ended up purchasing a real nice wedding dress from them. They gave me lots of good advice on the wedding dress and also they made sure I really liked it and also that the size was just right for me. I couldnt believe how friendly and how they really cared that I got a good wedding dress. Read less
Services Used: Dress & Attire
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Perfectionist
Wedding:
8/23/2008
5.0/5.0
I got my Jessica McClintock veil here and it was fabulous! And it was only $25. They even ordered it in the length I wanted. The customer service was fabulous! I wish I would have went there to try on gowns (although my gown was perfect for me).
I got my Jessica McClintock veil here and it was fabulous! And it was only $25. They even ordered it in the length I Read more...
I got my Jessica McClintock veil here and it was fabulous! And it was only $25. They even ordered it in the length I wanted. The customer service was fabulous! I wish I would have went there to try on gowns (although my gown was perfect for me). Read less
Services Used: Dress & Attire
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HisandHers
Wedding:
7/23/2007
4.0/5.0
We had been to so many different bridal boutiques, but the reason why we chose Kay Bridal was because they had the best prices on the type of bridesmaids dresses that we wanted, Eden Dresses. We found out that Kays would be having a sale, and so we went and bought the dresses that we wanted on sale. The dresses we picked out were simple, no sleeves, and they also happened to be from 2006. The staff was great, and they didnt mind at all that I had bought my wedding dress elsewhere. They also took care of the alterations.
We had been to so many different bridal boutiques, but the reason why we chose Kay Bridal was because they had the best Read more...
We had been to so many different bridal boutiques, but the reason why we chose Kay Bridal was because they had the best prices on the type of bridesmaids dresses that we wanted, Eden Dresses. We found out that Kays would be having a sale, and so we went and bought the dresses that we wanted on sale. The dresses we picked out were simple, no sleeves, and they also happened to be from 2006. The staff was great, and they didnt mind at all that I had bought my wedding dress elsewhere. They also took care of the alterations. Read less
Services Used: Dress & Attire
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JSI2005
Wedding:
10/15/2005
4.0/5.0
For the girls dresses, we chose a 2 piece option to accommodate everyones body type. The girls at the shop were patient in measuring everyone and arranging for pickup. They were extremely helpful. The reason we went there is because that was where my mom and many of her friends and sisters got their dresses from, 28 years prior! They have a great reputation and they care about their customers.
For the girls dresses, we chose a 2 piece option to accommodate everyones body type. The girls at the shop were patient in Read more...
For the girls dresses, we chose a 2 piece option to accommodate everyones body type. The girls at the shop were patient in measuring everyone and arranging for pickup. They were extremely helpful. The reason we went there is because that was where my mom and many of her friends and sisters got their dresses from, 28 years prior! They have a great reputation and they care about their customers. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Sam was extremely nice and easy to work with. I actually came in one day just to look at a dress without making an appointment, and they were very accommodating and allowed me to try several on. The second one I tried on was it! I also was living out of state from my parents and she would take a lot of photos from my phone to send to my parents, so they could see the dresses. It took months, but I finally ended up ordering my dress from them. It was from the private label collection and I had a few custom alterations done, so I almost ended up having my own custom made dress. I was thrilled when it came in and my parents, husband and all my friends loved it. I felt so beautiful and am still in love with my wedding dress. It is a small shop, but they had a nice selection and were so down to earth and easy to work with. They weren't snooty or pretentious, and I didn't feel pressured at all. It was a wonderful experience!
Sam was extremely nice and easy to work with. I actually came in one day just to look at a dress without making an Read more...
Sam was extremely nice and easy to work with. I actually came in one day just to look at a dress without making an appointment, and they were very accommodating and allowed me to try several on. The second one I tried on was it! I also was living out of state from my parents and she would take a lot of photos from my phone to send to my parents, so they could see the dresses. It took months, but I finally ended up ordering my dress from them. It was from the private label collection and I had a few custom alterations done, so I almost ended up having my own custom made dress. I was thrilled when it came in and my parents, husband and all my friends loved it. I felt so beautiful and am still in love with my wedding dress. It is a small shop, but they had a nice selection and were so down to earth and easy to work with. They weren't snooty or pretentious, and I didn't feel pressured at all. It was a wonderful experience! Read less
Services Used: Dress & Attire
Bg12
Anonymous
Wedding:
2+ years ago
5.0/5.0
They give you their undivided attention from beginning to end. They were the only place in the state that had my gown in store for me to try on.
They give you their undivided attention from beginning to end. They were the only place in the state that had my gown in Read more...
They give you their undivided attention from beginning to end. They were the only place in the state that had my gown in store for me to try on. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I first went to Kay Bridal for their Tent sale but just didn't find quite what I was looking for. I went back the following week and absolutely loved my experience. I had a one on one consultation and the owner even came in to help when I just couldn't figure it out. They never seemed frustrated with the amount of time that I spent there, and never got annoyed when I asked to see yet another dress. In the end I bought something completely different from what I thought I wanted but absolutely loved it. The knowledge of the staff at Kay Bridal led me to the dream dress I didn't even consider looking at originally.
I first went to Kay Bridal for their Tent sale but just didn't find quite what I was looking for. I went back the Read more...
I first went to Kay Bridal for their Tent sale but just didn't find quite what I was looking for. I went back the following week and absolutely loved my experience. I had a one on one consultation and the owner even came in to help when I just couldn't figure it out. They never seemed frustrated with the amount of time that I spent there, and never got annoyed when I asked to see yet another dress. In the end I bought something completely different from what I thought I wanted but absolutely loved it. The knowledge of the staff at Kay Bridal led me to the dream dress I didn't even consider looking at originally. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Found THE dress here at Kay's and the experience was great! Due to my family living in all different areas we had a few people who were unable to physically attend, so we brought our ipad and we were able to host those out of town in finding the dress via FaceTime. The lovely ladies at Kay's let us get on their wifi and have our family and friends attend virtually :)
My experience at Kay's was amazing and I wouldn't have wanted it anywhere else.
Found THE dress here at Kay's and the experience was great! Due to my family living in all different areas we had a few Read more...
Found THE dress here at Kay's and the experience was great! Due to my family living in all different areas we had a few people who were unable to physically attend, so we brought our ipad and we were able to host those out of town in finding the dress via FaceTime. The lovely ladies at Kay's let us get on their wifi and have our family and friends attend virtually :)
My experience at Kay's was amazing and I wouldn't have wanted it anywhere else. Read less
Services Used: Dress & Attire
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